Výhody: Everyone and everybody
Výhody: Everything about Alaska
Nevýhody: Couldn’t be better! We love the service overall.
Výhody: Never made it out since Covid-19 was new and attempted to get my travel insurance to reimburse me but they said that could take months and they never did pay offered me to contact Alaska Airlines.
Nevýhody: Better communication on the flight information.
Výhody: Flight crew was great. Traveling during COVID pandemic, so middle seats weren’t sold. It was nice to have the extra space.
Výhody: Pretty good attempt to distance the passengers.
Nevýhody: De boarding is still kind of a crush. In-flight didn’t work coming or going.
Výhody: flight was on time. Plane was super clean. Staff was friendly and accommodating. We enjoy flying with Alaska.
Nevýhody: No food is not good
Výhody: The aircraft was brand new and the experience reflected. The seats were exceptionally comfortable!
Výhody: Alaska knows how to treat their red-eye flyers with the right intention to let them rest up for the day ahead in their transcontinental destination!
Výhody: Quick, comfortable flight. For some reason, the short-haul flights are really spacious.
Výhody: Take off and landing
Výhody: New seats
Nevýhody: They announced a delay for baggage weight rebalancing. . What they were really doing was taking bags off. Mine and many others. Bad and misleading.
Výhody: I was glad the flight was short.
Nevýhody: The flight was late on an already late night. Passengers were offered no explanation. The exit rows were empty and I had to ask to sit in one for the leg room rather than be asked to move by the attendants due to my obvious discomfort.
Výhody: Seat was comfortable.
Nevýhody: Landing was considerate to the foggy conditions. Happy we weren’t rerouted or cancelled.
Výhody: Great crew
Nevýhody: Nothing all was well
Nevýhody: Boarding was chaotic. Specially that boarding gates at JFK was too close to each other. Passengers of different flights were rubbing shoulders to each other because of limited waiting space
Nevýhody: There was a long delay and when I was trying to get information, the staff located at the service desk was very rude.
Nevýhody: flight was delayed for 2.5 hours without telling me the reason.
We missed flight. No notification of gate change.
Nevýhody: We received no notification that the flight had changed gates. We were there on time and at the gate told to be at. The gate changed and we did not get notification. We had to ask to find out. Very disappointed with this. Because of this, we missed our flight. Actually saw it backing away from the terminal, once we found out about the gate change. And then they wanted to give us a space available flight for the next day. And if no space available we would have to wait another day. Ended up booking a flight with another airline. Think we should have received a full refund, since it was Virgin America's fault.
Nevýhody: Yet another delay to fix mechincal issues (although it beats falling out of the sky)
Nevýhody: Delay to fix mechanical issues (although it beats falling out of the sky)
Insultingly stupid pop music safety video
Výhody: Friendly staff, good service. On time.
Nevýhody: Seats a little crwded in Economy
Výhody: Ample leg room. Quick efficient service. Very high standard
Výhody: I love Virgin America normally
Nevýhody: We boarded the plane, sat for 20 minutes and then were told that there was an equipment issue. Then had to de-board plane, go to different gate (after 30min) and then we arrived one hour later than planned.
Nevýhody: No snacks
Too squished and not even free peanuts?
Výhody: Flight arrival was on time.
Nevýhody: Wrong gate on my boarding pass and I didn't hear any announcements from gate 42 about flight which was at gate 40. Had to go searching to find out what was going on.
Nevýhody: the crew were incredible lazy and took forever to bring ordered meals and drinks. There was not any turbulence, so it was not due to them not being able to get up or being busy. I finally went back there and they were sitting in their seats on their phones. and chatting.
Výhody: We were provided $12 food vouchers and $150 comp.
Nevýhody: We had to deplane during the boarding process. They gave our flight to a Las Vegas group. Our next plane had technical issues. 4 hour delay
Výhody: The crew did their best
Nevýhody: We should have been warned that the seats had a big headrest that jut's out. We were warned about the lack of recline (and why exactly is that necessary when no other planes I've been on had that problem in exit row?) But not about the headrest. AMD for the seat to both not recline and have this thing jutting out from it means that you're basically forced to sit upright with your head jutting forward. Why did I have to pay $40 extra for that? Plus the wifi did not work for most of the flight.
New Vegas Home
Výhody: Everything was great
Nevýhody: Didn’t have subtitles for movie if you don’t have headphones
Výhody: The flight was good pilots and FAs were awesome! Love the airline! I will keep flying you a million times! The pilot was amazing and interacted a lot with us! Love that! Made me feel Comfortable!
Nevýhody: I did get super sick off of one of the meals though! I was throwing up for two days straight and the third day I was able to eat a little. I bought a protein box with salami and cheese. Not sure the exact name but the salami and cheese is what got me so sick! I had to buy a ticket back home because of how bad of state I was in. Everything on the aircraft was perfect though! No complaints for the staff! Comfortable seats and amazing movies!
Výhody: Fast efficient boarding and on time!!
Nevýhody: Nothing not to like
Nevýhody: Leg room
Výhody: The crew was very nice.
Nevýhody: I purchased the wifi package that covers the entire flight. The wifi was incredibly slow where almost applications timed out during the course of the flight.
Výhody: Crew was nice and free movies are nice
Nevýhody: No food on a six hour flight? Come on.
Výhody: The process was easy.
Výhody: Truly everything was great!
Výhody: Free movies
Nevýhody: The flight was late and 2 children who cried the entire time sat behind me
cramped & late- never a good combo
Výhody: There was nothing special about this flight.
Nevýhody: Flight to SF was on time, but flight to Seattle left 40 minutes late which made us late for our appointment. The flight boarded early and the flight attendant talked about us getting there early, but then we just sat there. Seats are way too close together. I am only 5'2" and 110 lbs and I felt cramped and uncomfortable.
Virgin America- affordably allows me to interview in the SF Bay Area.
Výhody: Virgin America, now part of Alaska Airlines, has been a great way to get to recent civil service exam & Job interviews in the bay area.
Výhody: As usual, the crew and service were great.
Nevýhody: My seat did not recline and the front pocket was broken so I couldn't use it
Weather delay on plane for extra two hours waiting to take off
Výhody: Great entertainment selection and customer service.
Nevýhody: Seat was on emergency exit row we paid and additional $40 each to sit there there was extra leg room but the seats did not tilt back. The seats have a built in pill that pushes your head forward. This made it uncomfortable to be in these sits despite the extra leg room. I you like to move your seat back to relax on long flight do not pay extra for the exit row. Everything else was great.
Výhody: Confusion at gate. More than one agent was needed.
Nevýhody: Paid extra for an aisle seat in the emergency exit row and they moved me to a window seat in a different row with no explanation. Someone was sitting in the aisle seat I had reserved in my online booking.
Výhody: Seat, on time, service speed
Nevýhody: Night club vibe of the plane! Torturous "groovy"song about safety precautions, food choices and prices
Výhody: Everything :)
Výhody: Seat quality, customer service
Virgin makes it easy.
Výhody: Easy on and easy off, Virgin rarely disappoints. I appreciate their efficiency.
Nevýhody: They changed the Group calling and seat order. Confusing.
Come on Alaska get it together
Nevýhody: Checked my bag at the gate and somehow lost it upon arrival
Výhody: Boarded on time. Arrived early. Good movies
Nevýhody: No music stations
Alaska Airlines is ‘dumbing down’ Virgin America.
Výhody: Former VA flights still using Virgin planes with individual video screens.
Nevýhody: Alaska has removed live TV and music channels. Makes a 4 hour flight seem even longer and (worse) makes passengers feel even less like paying customers feel even more like cattle. That may work for discount airlines but Alaska is a far cry from that pricing strategy.
Nevýhody: Seats felt a little cramped but overall the seeting was okay. Wh
Nevýhody: That there was a car accident and I missed flight and really need my money back to purchase a new flight thank you
Nevýhody: Flight attendants could have been more attentive
Výhody: Comfortable seats, good choice of movies. Food was reasonably health and fresh and prices were decent. Very bumpy flight, but the crew can't do much about that...
Interested to see how much of the Virgin America experience Alaska is able to keep....
Nevýhody: SFO Terminal 1 is small and cramped, and the boarding area was sort of wedged between two other gates which made boarding awkward and chaotic. It looks like they're doing construction on the whole terminal though, so this will hopefully improve in the future.
Nevýhody: The flight was delyed several times because they couldn't get a plane. The crew we're rude and aggressive when passages asked for updates on the delay. Once the plane finally arrived there were maintenance issues and we had to wait even longer. The whole thing was poorly managed and communicated.