Výhody: Great seat-easy boarding
Nevýhody: Short flight-no complaint
Nevýhody: Aeromexico has a small plane, it is extremely uncomfortable. Flight Crew are not the friendliest of all.
Výhody: The short lines at check in.
Nevýhody: The communication or overall handling of the Origin airport staff with the Mexico City staff. Was told COVID test was acceptable in DGO and was not able to fly from MEX to ORD due to “invalid PCR test”
Výhody: Light was on time
Výhody: Light arrived on time to México City
Nevýhody: The boarding área was too crowded
Výhody: Crew was very helpful
Nevýhody: Respect the original schedule
Výhody: very comfortable seats, great crew
Nevýhody: they did well in difficult situation
Výhody: Great flight-flight was remarkable
Nevýhody: Boarding a little chaotic
Nevýhody: luggage delivery took more than 40 mins.
Nevýhody: A full flight during COVID with no social distancing .
Nevýhody: Social distancing
Nevýhody: Just 1 person doing check inn in Mexico city, very bad service at the checking point
Výhody: Nice crew. Nice altitude.
Nevýhody: Seats. Wifi. Food. 1 luggage with no charge
Výhody: Crew amazing,seats not to confortable
Nevýhody: Better seats
Nevýhody: The sandwich was a large roll with a slice of ham as a slice of non descript cheese, significantly smaller than the roll.
Výhody: Bad experience
Nevýhody: Overnight flights on E90 planes are not great but it is what it is.
Nevýhody: E90 planes do not have WiFi or inflight entertainment so make sure to bring your own.
Výhody: Friendly crew
Nevýhody: The whole experience. From boarding to arrival.
The flight departed late, and arrived even later to then have to still have to wait for the shuttle to take you to the main terminal.
These flights make me question whether Aeromexico deserves to be the flag carrier.
Výhody: Nothing. It was terrible.
Nevýhody: Arrive on time (rather than 12 hours late; I’m still flying). Staff was disgustingly rude. When they missed my connection I waited in line for 2 hours to be rebooked on a much less nice airline. Will never book with you (or Aeromexico) ever again.
Nevýhody: Timely departure
Výhody: Crew was nice and flight was on time
Nevýhody: More food haha
Nevýhody: Landing at the correct airport would have been lovely.
Výhody: Crew was friendly.
Nevýhody: No communication with us in why our flight was delayed. We boarded an hour and a half later and still held us in buses until they were done cleaning because no aircraft was available. Staff was friendly.
Nevýhody: No one ever told me I needed paperwork to board my return flight and they made me run all over the airport and miss my flight
Výhody: Service was great, very comfortable plane
Nevýhody: Having to board a bus to get to the plane not convenient... my bags didn’t arrive to Guatemala until later in the day. If I would have had immediate travel plans they would have been ruined. Another inconvenience
Výhody: The crew was professional.
Nevýhody: The flight got delayed two hours.. Then the plane was late to arrive. The gate kept on changing multiple times and honestly I was very confused. At some point I found my self waiting at the wrong Gate.
Nevýhody: Not being hours late
Nevýhody: There was very poor communication about a delay that kept increasing. The gate personnel did a poor job keeping us informed and the app showed us as on time despite the delay. So the app did not help either
Nevýhody: Check in online and at kiosks unavailable, which caused incredible lines at the airport and severe delays in operations.
Výhody: Crew was attentive and prompt
Nevýhody: Another time 1.5 hrs late!!
Nevýhody: The flight not being delayed by four hours. First it was only an hour, then it changed to 2.5 hours, and finally to 3 hours. When we boarded there was no sense of apathy or urgency to get to our destination. It has been the worst flight ever taken.
Nevýhody: El sándwich estaba tan frío que molestaba al tacto.
Aunque entiendo que las turbulencias son sucesos ajenos a la aerolínea y su tripulación, me sentí algo mas nerviosa de la cuenta....
Výhody: Great crew
Nevýhody: The fly was delayed since we leave Veracruz and it was late from Mex to LA.
Nevýhody: Seats confort is bad, specially for tall travelers.
Výhody: It left on time
Nevýhody: That they had real food in first class
Výhody: the plain did not crash
Nevýhody: service puntuality
Výhody: Awesome crew on the flight, on time take off and a very quick arrival time
Nevýhody: Flight was overbooked, my girlfriend did not have a seat, even though reservation was done months ago. Still since a lot of other passengers were late, we were able to flight on schedule.
Nevýhody: Nice, short and punctual sweet airplane ride
Výhody: The crew was very charming and attentive.
Nevýhody: We had to wait for more than 20 minutes in the bus that they used for transporting passenger from the terminal to the plane. They did not give any explanation for the delay and not allowing passengers to board. This was completely unnecessary and avoidable.
Výhody: The space between the seat.
Nevýhody: The plane
Nevýhody: Crew was a bit unfriendly, they were just kind of going through steps. Felt like there wasn’t any feeling of wanting to help. My tv screen was not working and I ask about three times to have someone fix/reset but got the same answer. “It will be reset but never heard anything back or issue fixed
Nevýhody: Friendly flight attendants.
Pilot made up lost time on this flight!
Výhody: nothing...i bought the ticket thru vayama...they wouldn't refund me or even talk to me and I only missed the flight because my father passed away and I had to be in California...very poor service, and would never use vayama or kayak again
Nevýhody: customer service, respect...see above
Výhody: Very comfortable seats
On time leaving and arriving
Nevýhody: Have wine as an option for those of us allergic to beer
Výhody: Good crew and airline customer service.
Nevýhody: The flight was delayed from Oaxaca to CDMX and I missed the connecting flight. And my next flight was the following morning. It was tiring transit and I didn't slept well in the airport
Výhody: Crew was pleasant but did not seem experienced.
Nevýhody: There needs to be a crew member further back in the plane during boarding. Everyone was given instruction, one by one upon boarding, that all small bags and backpack should go under seats due to full flight. When I boarded toward the beginning of group 3... the back of the plane was fairly full of passengers, but they had put their luggage including small bags and backpacks, in the front over head bins! I wish I had taken a picture. seats empty but over head bins full. Utterly ridiculous and rude. Online check-in was also difficult, web page is almost not functional. Both legs of trip I had to call and talk to at least 2 people in order to be sent my email confirmation with receipt for the extra bag I paid. Both times took at least an hour due to being on hold and getting disconnected before resolution. I have traveled for years and have never written a complaint until now.
Výhody: Crew, timeliness, professional nature of staff.
Výhody: Nothing I was cold uncomfortable and my flight was very late. The flight attendants were rude and never brought me what I requested after they said they would.
Nevýhody: Everything. I will never use this airline again!
Výhody: The crew was very polite.
Nevýhody: To put a tv
Nevýhody: To have tv to watch a movie or something