Nevýhody: To long to get to gate from customs. Seats too narrow for today's height and size
Nice flight but needed more attention to detail
Výhody: The flight attendants were very friendly and helpful. The seats felt more roomy than usual.
Nevýhody: My call button didn’t work. I continued to try and get the attention of the attendants during food delivery times (I needed to remind them that I had pre-ordered the vegan meal). Unfortunately my meal was given to another passenger who ate it (for some reason I’ll never understand). They did bring me an apple, barbecue crisps and some cashews in an effort to prevent me from starving.
This airline could do better
Výhody: However, I was very pleased by the vegan food option I pre-ordered.
Nevýhody: No one said anything about the need to download an app before we got in the air. Once we were in the air, we were told how we could access the in-flight entertainment. However, by then you can only download the app if you pay for the internet. I would’ve liked to know to download the entertainment app prior to push back from the Gaye so that I didn’t have to pay for it later. Also, there should be charging capabilities for each seat as opposed to trying to share it with whomever is sitting next to you. Having to use your own device for the in-flight entertainment means you need to charge when flying internationally.
Výhody: Nothing you booked us an over booked flight.
Nevýhody: Actually getting to board our flight.
Výhody: Oh yes
Výhody: Crew took care of my bag.
Nevýhody: Boarding... why can’t we board the back of the plane first? Just seems to make sense.
Výhody: Check in desk person was very helpful and nice.
Nevýhody: Arrival in Toronto on tarmac. Brief delay getting into airport, not AC problem.
Nevýhody: I paid extra for a seat that I was told I couldn’t sit in as no oxygen available and not refunded but told I would have to call aircanada and fill out a form which really made me upset. Then a man jumped into the open two seats that I paid for and laid down and sleep there the whole trip.
Poor Customer Care
Výhody: The attendants were friendly, and did a great job.
Nevýhody: The fact that the airline only said sorry, for making us sit on the plane for over an hour before departure, and then didn’t even offer a free snack or anything in return. I understand that delays are unfortunate, but not to try to ease things bit is poor judgement on Air Canada/Georgian’s part.
Nevýhody: Gate was changed several times and flight time was changed several times
Výhody: Absolutely nothing
Nevýhody: They closed the gate way ahead. No body was at the counter.
Výhody: Nearly on time.
Nevýhody: There isn’t really food or entertainment on a trip this length.
Nevýhody: Didn't happen. My first leg to Athens was canceled which created a humongous headache since it ended up canceling my return flights. Air Canada had to put me on completely new flights there and back. I think this has taught me to go directly through an airline. Justfly was not helpful. Neither was Turkish airlines.
Late late late
Výhody: Simple flight
Nevýhody: The plane was almost 3 hours late. Why?? No explanation given.
Výhody: Crew was nice
Nevýhody: Flight was running 40 min late
Výhody: The flight attendant was nice
Nevýhody: It was so hot on the plane and then the turbulence caused people to vomit so it was a horrible flight.
Nevýhody: I wasn't allowed on the flight because I didn't have a transit visa for Canada which no one would even think of. I lost $650. Not fair at all.
Nevýhody: Not on time.
Výhody: I paid extra for a seat but was unable to sit in it due to a malfunction with vent. The flight attendant put me in the back of the plane and that seat also had a problem with the vent,
Took forever to leave Charlotte
Výhody: Getting rescheduled on a later connection went well
Nevýhody: The 11:00 departure got pushed back past 5:00, was lucky to make a later connection
Nevýhody: I fly 5+ times a year and I always have to take Air Canada. It isn't by choice. There is ALWAYS a delay or something is broken or the inbound plan had an issue etc. It could be a lot worse but it could be a hell of a lot better.
Nevýhody: this is were it really went south. plane was packed mostly with people who were bumped. food for vouchers mostly gone by the time they got to us. went to customer service for hotel voucher at early am. super long line, we were near the end. before everyone was taken care of they closed customer service. they handed us a packet and told us we would have to book our own hotel and then be reimbursed $100. too late to do all that and then show up early for flight. weren't even told there was an area we could go to rest. found that out from airport employee. they left us high and dry and in my opinion should have reimbursed a percentage of the flight cost will never fly them again
Výhody: Short flight thank goodness
Nevýhody: Delay delay delay plane didn't leave Toronto airport till 2 hrs later than scheduled. Really Why? No explanation but did over hear this is typical on this leg.
Nevýhody: Flight was delayed because there was no crew. When we finally boarded the captain announced they the delay was due to late arrival of the aircraft. Honesty is always the best policy. AC seems to be pulling this more and more lately. Not impressed!
Plane ride that I would do again!
Výhody: Convenient and cost effective travel to Toronto.
Nevýhody: Airline not easily found for booking individual flights to Toronto at reasonable price.
Výhody: I liked that i was able to change my flight, and got an extra day for free
Nevýhody: Didn't like that my flight was canceled and I had to sit on hold for over an hour to figure it out.
Never again!!!! Ever never ever never smallest plane!!!
Nevýhody: They didn’t tell you that it’s a 50 seater air plane.... seat 13 is the back of the plane..... if your claustrophobic don’t take this flight!!!
Výhody: Flight attendant was kind, professional and handled the delay situation very well! Seating: had seat to myself - lots of space to stretch out!
Nevýhody: Departure was supposed to be 8:25 pm but we weren't even called to board until after 8:30! Once boarded and started to depart the plane had to return to the ramp because of a technical issue (indicator light?) and we had to sit on the plane for 3-1/2 hours - my son, daughter & 2 year old grandson had to wait around for 3 hours waiting for me!
Thanks Air Canada
Výhody: Available flight
Nevýhody: I wasn't ready to fly out!
Výhody: Smooth flight good food
Výhody: Very kind flight attendants
Nevýhody: Pathetic snack
Nevýhody: Flight was cancelled 20 minutes after scheduled departure time with the stated reason "there are no available pilots who got through Customs". While hotel and rescheduled flight were provided, the first available flight to PIT was 22 hours later, which is not acceptable. So we flew to CLE in the morning and drove to PIT to attend a work meeting.
I will probably not be flying Air Canada in the future.
Poor customer service
Výhody: They gave $10 food vouchers to passengers because the flight was delayed for 2.5 hours.
Nevýhody: On arrival, nobody seemed to care that some passengers were late for connecting flights. No priority was giving to those passengers by carry-on handling staff or by any other Air Canada staff. The flight was delayed by 2.5 hours due to technical issues with the plane but no compensation was made, except for $10 food vouchers.
Air Canada sucks!
Výhody: The staff were nice.
Nevýhody: You cancelled the flight Twice! I eventually had to go to United. You guys are a terrible airline.
one-hour delay but friendly flight attendant
Výhody: We only had nine people on the flight, which was awesome. The flight attendant was one of the nicest of my life.
Nevýhody: The flight left 1.5 hours late. From reading the comments to the right of the page, apparently inexplicable delays are the norm for Air Canada!
Výhody: The flight was not crowded.
Nevýhody: Waiting at the terminal, which was located in a remote area.
Nevýhody: There's no tube connecting directly to the plane. Had to go outside to board the plane
Nevýhody: Flight delayed by couple of hours. The email notification did not update the departure time correctly. There were only two agents the check-in, the wait time was very long and a lot of confusion about what to do or what my options for travel are, especially as I was flying internationally.
I missed my connecting international flight.
The layover in Toronto included a four hour wait in line. I was told by 3 different people to line up in the particular queue, including the person that was monitoring the entrance to the queue. When I reached the desk, I was told that I didn't need to stand in this line. But by then, as mentioned, I had waited in line for four hours.
Výhody: Crew was friendly
Nevýhody: It was extremely cold on the plane
Bumped on oversold flight
Nevýhody: Getting bumped on oversold flight. Checked in day before, arrived to airport and gate with its of time. Was pushed to a flight to Newark and arrived 7 hours late to Nashville. Missed two meetings.
Výhody: Flight attendant was very nice.
Nevýhody: Toilet wasn’t working. It didn’t have water.....
Air Canada is a great airline company!
Výhody: The seat is wider than United or Delta's. 787-9 is a good airplane!
Výhody: The boarding crew were helpful and kind.
There was a little snacks. The fact that we had to board outside in the cold wasnt comforting.
Landing was good.
Nevýhody: Flight delay!
Výhody: I liked that the flight attendant let me sit in front.
Nevýhody: First off, the plane was delayed 30 minutes. Then 45 minutes. Then we ended up leaving an hour and 10 minutes late. This was a major problem because my layover was an hour and 30 minutes. That meant I had 20 minutes to walk to the opposite side of the airport and go through customs, only to BARELY make the flight. As a result, my luggage got delayed. The flight attendant told me not to worry, because my other flight will get delayed too. I asked to move to the front and she let me. This plane was very old and dirty, in fact, it was leaking. She did not offer me a drink, and I was almost late for my next flight.
Apparently, US airlines are no longer at the bottom
Výhody: The flight attendant was solid, and the coffee was above average.
Nevýhody: The Air Canada staff in Indy had the attitude of "hey, we don't REALLY work for Air Canada, even though we have on their uniforms, so we can't help you with rebookings (flights were delayed due to weather). They wouldn't even help me find the number to call Air Canada! Tiny plane. One of the dirtiest, oldest, and least comfortable I've ever seen.
I did not even get into the flight due to Visa issue
Nevýhody: I want to seriously complain about Air Canada and Kayak booking systems. I reserved the tickets to Shanghai but there were no place reminding me that I need Canadian VISA to connect flights between two Canadian cities. I am a Chinese citizen who is working at USA and not allowed to change flights in Canada based on the newest government rules. However, in both booking systems, there is no reminders. In my opinion, either Kayak or Air Canada can add a simple checkbox to let the potential guest choose his or her nationality status, then this kind of trouble can be mitigated. We talked and called Air Canada people but no buying. They kept saying this is our responsibility. We bought United Airline tickets at the last minutes and cost us about $2,400 because we cannot wait to get back China to prepare our wedding ceremony and US Visa interview. We are very very disappointed with Air Canada and will keep complaining about this issue. As a service supplier, how cannot you think on behalf of a customer? The air company definitely knows more about government rules than a customer. We did have mistakes of not researching government rules. However, the biggest mistake was we trusted Air Canada and Kayak who we thought had taken care of those kind of issues for us. Thanks.
Glad to get home even without bagage
Výhody: Smooth flight
Nevýhody: Small seat
Výhody: The attendant at the gate was superb. He went out of his way to help me with how the flight was delayed and may have resulted in a missed connection
Nevýhody: No snacks. Flight was delayed. Pearson was a mess to navigate. Connecting flight would have been missed if it wasn't also delayed.
Výhody: Flight got me to my destination
Nevýhody: Flight was late. Pearson was a labyrinthine nightmare. Boarding was outside when it was well below 0.
Nevýhody: Flight was delayed by over three hours due to a computer error. We were brought onto the runway before being brought back, and then sat on the plane for an hour before being assigned a new plane. I wish they had done preflight checks before the plane was scheduled to depart so they could have reduced the time taken to find a new plane.
Horrible customer service
Nevýhody: My flight was cancelled at boarding time because there was no plane to board. There were no delays to the flight despite air Canada knowing the plane was still in the US and not at pearson to service the flight. Most unacceptable cancellation of a flight.
Nevýhody: This comment is for return flight from Toronto to Memphis: I have never been so ashamed to be a Memphian as I was when witnessing the degradation by your agent who met us in Memphis on the jet way as we retrieved our carry on luggage. After spending a week in Canada and continuously being treated with grace and kindness by all we met, to witness and to have people from all over the world on this flight treated with such distain and for this treatment be, in several cases, their welcome and introduction to Memphis, was deplorable. This women should never be allowed contact with customers and should have been fired on the spot and apologies offered by Air Canada to all.
Výhody: Great price
First Flight Cancelled, Next Flight Delayed 2 hours, Missed Connection
Výhody: Getting off the plane
Nevýhody: Having my original flight delayed then canceled Having my next flight delayed 2 hours Missing original connection- direct flight from YYZ to TLV Having to speak to 8 different representatives to get a flight to TLV that would arrive at the latest Thu night/Fri morning (23/24 Nov) to avoid Sabbath desecration (I am Saturday-Sabbath observant) Finding out and being stuck in Heathrow for hours after having spent 13 hours in BWI, and several hours in YYZ waiting for a solution to my predicament Finding out that I have a different flight on a different airline 6 hours after the flight I was told about when I spoke to representatives while in YYZ