Nevýhody: Selecting seats online
Výhody: Crew was amazing. The flight arrived on time.
Výhody: Return flight from Singapore to DC via Tokyo was more pleasant. The stewardesses were more service oriented.
Výhody: The 787-900 used is a great aircraft from passenger comfort and the overhead bins can take all your carryon bags.
Nevýhody: Our flight used a remote gate - so we had take a bus to the plane... therefore had to drag our carryon up and into the bus... then up the staircase into the aircraft.. it also made us :30 late departing
Výhody: they good service. i like it!!
Výhody: The crews so nice .
Nevýhody: Need better Entertainment . Do not have many choice .
Výhody: The crew were very attentive and helpful
Nevýhody: A few more movie options
Výhody: Food was excellent and flight crew were really nice,
Výhody: The crew were attentive yet not invasive and spoke excellent English
Nevýhody: I wish ANA few to Denver!
Výhody: Great crew, food, comfortable flight.
Nevýhody: Every thing was good !
Nevýhody: Very good
Výhody: The staff was very friendly and helpful!
Nevýhody: The food was okay... Felt like there wasn’t a huge variety of movies.
Výhody: Food and services are great!
ANA air lines
Výhody: The best airline , good service and the food is so good, compared with air china, Koren air
Nevýhody: The seat so comfortable, nice and clean. All time for departure and arrival
Výhody: When it comes to flying economy to and from Japan, ANA it the best. Their staff, entertainment, and food tops all other airlines.
Nevýhody: Flight was with asiana
Výhody: Food and services
Výhody: Food and services
How is ANA still an airline??
Výhody: That we landed but even that felt unstable.
Nevýhody: No air-conditioning, horrible ripping seats, entertainment system from the 1980s, plane felt like it was falling apart.
Seats narrowed packed and Flight floating
Výhody: Food were good, I got Japanese meal. Another choose was Thai style coconuts curry. Crews are nice and kind.
Nevýhody: Flight floating too much make me and other people sick. The economy class seats were too narrowed and packed with neighbors. TV monitors were really small and attached headphone was low quality (better to have your own headphone but I have mine was Bluetooth wasn’t useable)
Best service I have ever received
Výhody: Meet and greet you will a smile. Everyone is extremely very helpful. Staffs make all neccessary arrangements to accommodate you and you have nothing to worry for your trip.
Nevýhody: The major thing I didn't like about it is why I did not choose ANA airline for all my foreign trip. This is the best service that I have ever received from a foreign airline. United, Delta, Southwest, Continental, US Air all should learn from ANA airline.
Nevýhody: Cramped. TV did not work. Stuffy. More than 50 min on the runway and in line to take off.
ANA Tokyo to Hong Kong
Výhody: Good service and comfortable flight.
ANA was good, but it was an odd flight
Výhody: ANA still offered the same food service and drinks as a long international flight. The in-flight entertainment is fantastic, always loaded with new movies to watch.
Nevýhody: It was a very late flight (past 1am local time), and everyone is woken up for food service and forced to raise the seat. Even if your seat is up and you sleep, the lights are fully brightened and it's impossible to sleep. The seats on ANA in economy are very narrow.
Good experience for such a short flight
Výhody: Was served food on the flight. The crew was very friendly.
Nevýhody: While not technically the airline's fault, I had connected from a 12+ hour flight and wanted to nap, but was woken up for food service.
Výhody: Clean and bright, good service
Výhody: Friendly crew, the food is very good.
Nevýhody: Too many announcements interrupting your movies.
Výhody: The airline offer a lot of food on the plane including Hagen Daz ice cream. The service was excellent, flight attendances were polite and always smile.
Total nightmare 8 hours flying with no purpose
Nevýhody: There was a laungue issue with flight attendants .
Not up to spec
Výhody: Flight delayed on approach, but they didn't tell us why.
Nevýhody: My kid's entertainment screen stopped working towards the end of the flight, which was really annoying. The seats were really uncomfortable; I usually sleep fine on planes but this one left me with a really sore neck. The attendants skipped our section during the beverage service... All around a bunch of small annoyances.
Výhody: Boarding time and food.
Nevýhody: The space between seats and the entertainment center for the economy class because there was not one. For a seven hour flight I was expecting a more comfortable plane.
Výhody: Outstanding customer service and tasty food.
Nevýhody: Was surprised to see how old the plane was, and felt the movie selection was poor. Furthermore, there was no difference from our arrival flight on 12/3 and our departure on 12/17. Hard to pass the time when you have ~30 hours in the air.
Výhody: The staff are very nice.
Nevýhody: The economy seats
Výhody: Departed and arrived on-time, great service and food, clean and comfortable cabin.
Výhody: Friendly, helpful crew. Great selection of food and drinks
Nevýhody: Probably one of the most uncomfortable seat I've ever had considering I'm small and flexible. Space was really tight and I was sandwiched by two bigger people as well. Escaping the plane after 7 hours in that seat was quite a joy...
Výhody: Attentive and polite staff. Comfortable planes. On time flights.
Výhody: more new movie will be better
Výhody: Good crew good service
Nevýhody: No fault of the crew, flight has terrible turbulence.
Výhody: Staff moved me closer to the exit as I had a tight connection.
ANA will always do their best to accommodate if possible.
Nevýhody: Movie choices were not my favorites. Too many superhero movies and not enough classics.
Výhody: Was a smooth flight, good flight crew. Tasty food too
Výhody: Very nice staff
Nevýhody: very late taking off once boarded
Výhody: The crew was amazing. I was in an exit row and watched them prep meals. So hard working, efficientl, and smooth teamwork!
Nevýhody: The flight was delayed... But that was the fault of the weather.
Výhody: It was ok.
Výhody: the crew was very nice.
Nevýhody: kosher food was not eatable at all. was cooked few years back. the video was not good as well. chairs is not comfort
Nevýhody: Good food and clean toilet rooms.
Amazing customer service, slightly old/small planes
Výhody: I would definitely fly with them again, they went above and beyond in customer service. super friendly and helpful. Very attentive to your needs, the stewardess walks down the aisle every ten minutes to check on you. We flew coach, the seats were a bit small but comfortable enough, and my biggest 'complaint' is that there was nowhere to plug in your phone during the flight. Maybe I've been spoiled on all the new planes lately, but I had grown accustomed to being able to charge my electronics on the plane. Other than that, amazing experience :)
Nevýhody: Wasn't able to plug in my electronics to charge during the flight.
deboarding was annoying
Výhody: real cutlery
Nevýhody: They closed the curtain and wouldn't let anyone in economy deboard until business class was off the plane. That was offensive and annoying. Some stupid woman struggling with Victoria's Secrets bags held us all up because she is either wealthy or a corporate hack?
Výhody: Food was really fantastic, crew was very friendly, smooth flight
Nevýhody: there was a screaming child for an incredibly long time but not sure that the airline/staff can do anything about that
Výhody: Crew are prompt and courteous. Food are well prepared
Výhody: Nice flight attendence
Nevýhody: Old plane... too hot
Nevýhody: After taking the dreamliner across the Pacific, this airplane seems so outdated in many ways. The personal TV screen is all blurred that watching anything is like dreaming: couldn't really see clear at all.
Výhody: The seats on the Honolulu to Narita leg were very good, and the food was excellent.
Nevýhody: Outdated equipment
Výhody: We delayed take off ended up over an hour later than the original time.
Výhody: The crew was polite
The flights were on time
Nevýhody: The foods on ANA used to taste better. ANA can improve on the food taste