Výhody: Whole experience was wholly pleasant
Nevýhody: Plane was late, husband’s luggage was not at baggage claim like the rest of our luggage. Had to file a claim but they were able to track, find & deliver to our hotel next day.
Nevýhody: Window seat. I paid a lot of money for my airfare and I was very disappointed with getting a window seat. Delta needs to do better and ensure customers paying several months in advance receive a better seat. Not happy with seat assignment for my entire round trip flight.
Výhody: crew was great, liked on board entertainment, comfortable seats
Nevýhody: portions of my meal were frozen and not edible and could not be replaced
Nevýhody: O avião é velho, sistema de entretenimento mais velho ainda.
Péssimo , sem filmes adequados a uma viagem de 12 horas. Para se ter uma ideia da modernidade, usa joystick para controle..,.
Viajo regularmente 3 ou 4 vezes ao ano ao exterior
Certamente a pior experiência
Výhody: Everything was smooth.
1 hour late
Nevýhody: 1 hour late
Got us there
Výhody: Service was good. Plane made it safely and on time
Nevýhody: Seats were uncomfortable. Meat pie treat not so good Other meal pretty good for airline food
Výhody: Boarded late but arrived early. Food okay Entertainment limited Lout in front of us had seat reclined the entire trip
Delay as usuall
Výhody: The food was good. Drinks also
Nevýhody: Not very comfortable seats. Delays. I was travelling with my family and they assigned different seats. On board I realized that they did the same with other families.
Výhody: Staff very helpful
Výhody: Staff were very kind and helpful, movie options on the flight were great
Nevýhody: The lights were turned off in the middle of the flight, and it was not a red-eye flight so I was trying to stay awake. Also there was not enough food served after the one meal and I was hungry
Výhody: Easy boarding process and friendly crew.
Nevýhody: Cramped seating, especially when person in front of me was reclined. I never expect great airline food, but Alitalia's seems below average to me.
Nevýhody: Was delayed by 1:30 hours
Výhody: I never flew abroad before the flight and crew was fantastic.
Amazing cabin crew
Výhody: They went beyond expectations, one passenger removed an extremely heavy carry-on approx 9 times during the flight, inconsiderately left it in the narrow aisle, and the crew each time without ever losing their patience put it back on top. The passenger was a nightmare. Never once did the Alitalia crew show displeasure, personally I would have had words with her. Another passenger had a serious ankle injury, happened a few hours before the flight, the attendant was so considerate to get her comfortable, ice for the swelling, truly this crew was fantastic. Also came around with liquids the entire flight. This was a totally superior crew.
Nevýhody: Alitalia food is consistently poor. Tastes awful, over abundance of thyme in both chicken & stringbeans, cake was hard like a rock, roll also hard, why no butter? Doesn't anyone do a taste test on what u r serving? When I traveled with Delta flights from Rome, food was way superior. The snack before landing is ??? I could not even guess what was being served.
Výhody: Timeliness. Good leg room
Výhody: Nothing good to say, direct flight from Rome to Boston helped
Nevýhody: No vegetarian food options. Inspite of asking for vegetarian options pre-flight, there was nothing the personnel could do for accommodating our request. The alitalia site didnt even have any options to add any special meals. The flight attendant during our onward flight gave us wrong info about the possibility to change the food option pre-flight atleast for the return flight. Even that request was not accommodated as the lady in the airport (Rome) said that we cant take any food requests. Surprisingly there is no option even during check in to change or add any food options. Nikhil
Booked flight on KLM but actually flew Air Italia
Výhody: It got me from point A to point B
Nevýhody: The service was pretty bad. had to wait in a long line just to get a paper ticket in order to enter security line, even though I was checked in and had a mobile ticket with bar code to be scanned. Disappointed that I booked a KLM flight but was put on Air Italia. Not what I thought I was paying for.
Unable to change seat at check in despite a half e
Výhody: The snack was nice
Nevýhody: Unable to change seat at check in despite a half empty plane & the near 3 hour delay, which to be fair was not Alitalia's fault.
The flight was changed with no notification to me
Nevýhody: The fact that the flight could be at a different time with no notification or refund.
Terrible from start to finish
Nevýhody: First flight was 1.5 hours late; missed connection and the staff were not at all helpful and did not seem to care. rerouted through another city; bags lost. horrible customer service.
Výhody: The entertainment was good, as so the food.
Nevýhody: Chairs are too small for big people.