Výhody: Seat cramped for business
Nevýhody: Had to check prophylacticly my roller bag, even though flight wasn't full—
Výhody: The 'ease' of travelling with B. A., the efficiency of the staff and the comfortable seats in the plane all added to an enjoyable trip.
Výhody: Crew was nice, complimentary refreshments on board. Seat had spacious leg room.
Nevýhody: Flight was an hour delayed.
Výhody: The hot bacon sandwich for breakfast was generous for economy.
Nevýhody: We left late but I’m not sure the airline could do much about it.
Výhody: The seating configuration. Complementary drinks.
Nevýhody: The chance to be able to volunteer the hand baggage in Dusseldorf airport the same as available in London Terminal 5. The plane is small and it is best to have it sent to the haul after clearing security. This was not offered at any stage at Dusseldorf.
Výhody: nice crew
Nevýhody: missed the connecting flight due to delay
Nevýhody: Delay of a half hour.
Výhody: The plane was clean, the pilot took off and landed very well and I got completely drink and food. I will fly again. Thanks
Nevýhody: It’s a bit cheeky because I know all airlines do it. But to bring a case included in the price and less hand luggage would be great. Having said that the hand luggage is very generous and I managed a full week in Ibiza with hand luggage. Thanks
Výhody: Offer of small meal.
Nevýhody: Delayed 1 hour. Asked to check in bag as full flight
Výhody: The stewards were very nice and professional!
Nevýhody: From my point of view, everything was just right. Loved it.
Výhody: The Flight attendant was nice.
Nevýhody: The gate could have actually showed our flight which it did not. Someone could have communicated that the flight was delayed instead of saying final call on the boards. Overall it was very confusing and no staff was present to assist. In the end we were 2 hours late.
Nevýhody: Be on time so we dont miss our connection
Výhody: Flight and on board service was fine
Nevýhody: It is not acceptable when arriving at the recommended time, at a major airport, with a major airline, to find no desks open. We checked in online but our passes “could not be issued”. There were no self service terminals so we stood waiting an hour. Staff were sitting idly but not serving customers.
Výhody: Nice, remember usb charger cord & earbuds.
Výhody: More legroom comes as standard, compared to competitor airlines on the same route with the same aircraft
Nevýhody: The interior of the plane is a little bit tatty
Výhody: I like every single thing staff was kindly, smiley and helpful. Check in easy, I liked very much our pop corn and Fanta complimentary offer as also our quick trip. Landing smoothly and nicely
Nevýhody: there was nothing I didnt like
Nevýhody: All ok
BA does cheap, but still charges high prices
Výhody: Easy flight
Nevýhody: choice of snacks, unfriendly staff
Výhody: Staff very attentive and friendly
Nevýhody: Because some of the passengers had not booked in online they were selected to be admitted from fight if takeoff problems occurred. Apparently there was a problem due to high wind gusts in taking off from Florence but information was very minimal and not displayed to passengers. People should not be discriminated because they are unable to go online!
Výhody: The crew is always incredible
Nevýhody: When you buy business you expect the quick boarding etc. Boarding group 1 and 2 together created a mess
Nevýhody: Better not be hungry while boarding
Comfortable Embraer on the CityLiner
Výhody: I think I may have had more room in the seat on this little plane than when I crossed the ocean. Also the window seemed bigger. Very comfortable flight.
Easy flying with BA
Výhody: Easy check in online , E tickets - only took hand luggage so no long queues ! Flew both ways with BA - food was very good and drinks included so happy travellers
Nevýhody: Nothing on this trip ! Only reduced *** for entertainment because short flight so no entertainment
Výhody: punctual ,good service
Nevýhody: 2 hours late
Výhody: The crew were lovely and the seats comfy for the 2hr flight
Nevýhody: Having to board the plane in the pouring rain by running across the tarmac.
Výhody: Nothing good to say about BA
Nevýhody: Flight delayed an hour from NICE and connection at Manchester was badly handled by BA and missed connection. With no refund or hotel or alternate flight offered. Total failure. Am now stuck. And very upset
Good experience of a returning customer
Výhody: As someone who hadn’t flown with BA for a while, I certainly had positive experience with this flight. The staff was professional and the boarding/disembarking processes were smooth and quick.
Nevýhody: Need to work on punctuality. Would have been an excellent journey if it wasn’t for the delay.
They closed the boarding gate early because they were overbooked.
Nevýhody: Called me a no show even though I was there.
2h late and overbooked
Aer Lingus international is poor by today’s standards
Výhody: Not much - actually nothing
Nevýhody: Seats were way too small, no legroom, entertainment options were sub-minimal and the staff was rude. Told one person to turn off their electronics while another watched a movie on his iPad during take off and landing
Nice and Easy
Výhody: Ease of boarding, staff was delightful, flight was early arrival, everything was super.
Nevýhody: We arrived with 3 hours before our flight, as recommend for International travel. But we were not allowed to check our bags until 9:50 AM. We waited on line for almost 2 hours! If we had been told of this restriction we could have gone to a lounge to relax. Instead we waited a long time on foot.
Delayed inbound flight made us very late
Výhody: Stuff happens outside of the company's control and the inbound flight was an hour late due to crew absence. We were kept informed along the way and we boarded 55 minutes later than expected. However I couldn't have wanted for a better inflight service. Charming helpful and effective.
Nevýhody: Having to wait for the delayed flight.
No good for us
Výhody: The seats were spacious
Nevýhody: There were no gluten-free food options, not even an apple, so no food for us.
BA - Brilliant Airline!
Výhody: What a superb service! Impeccable staff, free meal and alcoholic drink, larger seats, excellent flight! Couldn't ask for more
Výhody: Better than Ryanair/easyjet but then again. That’s nothing to write home about
Nevýhody: My flight was delayed for 2 hours. The plane was old dirty and stinky. I paid last minute for my flight so it was a lot more than usual so I feel ripped off because of the poor quality
How it used to be
Výhody: Leg room service and food all included and excellent
Nevýhody: Unable to get e tickets,so need to find somewhere local to print ticket within 24 hours of return
Nevýhody: I missed the flight not because of me, but the confusion information that a staff gave it to me.
Not very organized
Nevýhody: BA has a problem with one of the doors. Chaos.
Nevýhody: No WiFi
Výhody: Free wine or beer
Výhody: Flight was comfortable and boarding was completely stress free. Myself and my partner checked in online with ease and were at our gates efficiently upon departure and return
Nevýhody: Our flights were delayed 3 hours and 20 and although we were compensated for lunch at the airport, when handing out refreshments onboard we were completely missed out. Also pretty annoyed to find that we could only use the lunch vouchers in a hand full of the bars and restaurants.
Výhody: Timing and low cost for some flights
Nevýhody: High cost some flights makes planning challenging.
Frequent Flyer on Star Alliance
Výhody: Aircraft was excellent LCY is very convenient Price was very competitive for most trips
Nevýhody: BA is BA, Better than low cost guys but not LH Sometimes prices are high, with coach being higher than Club.
Nevýhody: Flight was fine LCY Worked very well. You are BA I DO NOT WANT TO BE NICKLE AND DIMED TO TAKE LUGGAGE. Yare not Ryan Air. If there is a charge make it clear when I buy the ticket. I do not expect to have to tell BA to grow up.
Appalling management of delay
Výhody: Crew was nice. Small planes have better nicer seats and more leg room
Nevýhody: Massive delay due to snow, no vouchers given until flight was cancelled (and it was all closed). Only updates were via BA app or email. Next day flight also delayed, and again delays communicated only via app or email (not at signs at airport)
Výhody: The flight itself was fine. On time, clean aircraft and professional.
Nevýhody: But the food policy is a joke. They wouldn’t give us anything, including water without buying it. I had no local currency and was waiting until I landed to use the ATM. When flying, people need water.
Výhody: The Service, with smile, awesome service.
Nevýhody: THE BACK FIRST TOOK MY MONEY, THEN MY FULL PASSPORT DETAILS AND THEN DENIED ME FLYING BECAUSE THEY PUT MY SURNAME TWICE ON THE BOARDING PASS. THEY ARE ALWAYS WIN. I AM OUT OF POCKET FOR £170 AND DELAYED BY 2.5 HOURS. THIS IS THE WAY THEY MAKE THEIR MONEY - BY CHEATING ON PASSENGERS.
Hideous charge for check in bag
Výhody: How do you be a full service airline and charge for check in bag. I had no way provided to prepay for a bag resulting in getting charged £60 at the airport. This notwithstanding trying to explain how your website failed me.
Výhody: Crew was super nice
Nevýhody: Ran out of vegetarian entre and also ran out of snacks, so I was very hungry and had no options.
Nevýhody: City Airport crowded and overly commercialised. Rip-off prices.
Výhody: Ease of checking in and getting to departure gate at London City Airport.
Nevýhody: No food or drink on flight for normal travellers.
Terrible all round
Nevýhody: Bad service, messed up booking, change me to the last row at boarding, I can keep going
Výhody: Service good on board
Nevýhody: Delayed boarding
Nevýhody: Flight was delayed by seeming incompetence by ground crew in dealing with removal of bag from airplane