Výhody: The flight attendant was the best I’ve encountered in 38 Natures Way years of flying
Nevýhody: On time
Výhody: Jose was very nice. Chicago is so large it took what seemed like a long time to take off.
Nevýhody: Such a long flight it would have been nice for snack, beverage or food options.
Nevýhody: Delayed 1 hours
Nevýhody: Too upright seats with poor lumbar support. No recline feature for seat backs. Narrow seats. Typical stuff.
Nevýhody: My seat didn’t recline.
Výhody: Plane was on time from St. Louis although I completely had cancellation of flooding connecting from Kalamazoo .
Nevýhody: St. Louis flight is on a small regional jet. Space for luggage not even space for my briefcase
Výhody: Seats changed last minute for the better - guess the plane changed. Plane was very clean and updated. In flight free WiFi for messaging. And it wasn’t completely packed. Best flight I’ve been on in years.
Nevýhody: My husband and i’s bag went missing and United and Lufthansa are not being helpful trying to find it.
Nevýhody: Plane was 1 hour delayed
Výhody: Good leg room
Nevýhody: Coffee maker was not working. United ticket counter was hell on earth.
Výhody: Very small plane but ok
Nevýhody: One of the flight attendants had a strong amount of perfume on and it bothered my allergies
Výhody: The staff was nice
Nevýhody: The flight was delayed. They did make up time in the air though.
Výhody: Quick boarding, lots of communication
Výhody: On time
Nevýhody: Broken tray table seat 2A. Stale pretzels.
Výhody: Short, sweet and to the point. Just a 35 minute flight. Handed out water bottles from a sack, just fine with me.
Výhody: Plenty of beverages and snacks available. Quiet flight. No issues.
Výhody: Seats were clean and comfortable
Nevýhody: The whole boarding and deplaneing process. Stupid rules and despite making me check my bag several people with bags too large were allowed to bring on the plane
Výhody: Service - quick
Nevýhody: seat room
Výhody: Friendly pilot and staff
Nevýhody: Nothing to complain about
Not even a glass of water
Výhody: The boarding was easy and smooth. The crew were very nice and informative to flight information throughout the trip. Amazing how pleasant they are after having to deal with so many people in a shift!!!
Nevýhody: I am a large person and the seat belt on the GoJet plane was slightly shorter than on the previous Delta flight. I did get it buckled. I don't travel enough to know if they have extenders available and was too embarrassed to ask. The seats were a smidgen smaller than the Delta plane as well.
Nevýhody: Small plane, no room for cabin luggage
Had to find 14 volunteers to give up their seats.
Výhody: Had some nasty weather in MSP, but the gate agent and the captain kept us updated.
Nevýhody: Wi-Fi was slow. AC was too cold.
Nevýhody: I was in time to take aan earlier flight but did not know it.
Nevýhody: App did not work for entertainment.
Výhody: Friendly, efficient
Nevýhody: The flight crew was late, so the flight was delayed - and then when we landed in Buffalo, there wasn't a ground crew available right away to take care of us. TOO MUCH WAITING and scheduling problems.
No issues at all
Výhody: Problem free, just as as a modest flight should be. Easy on, easy off. N/
Nevýhody: Waiting until boarding time to get seat assignments is crazy.
The signing attendant
Výhody: The attendant sang to us after the safety announcement!! The crew were cheerful and attentive
Don't understand the whole seats at the gate concept.
Výhody: Time of flight.
Nevýhody: Seat assignments. Why does someone have to wait to be at the gate for seat assignments?
Nevýhody: Did not give any snacks or drink.
Great flight, on-time. No issues.
Výhody: On-time with no issues.
Manchester is a fine airport for accessing New England
Výhody: Manchester Airport is pleasant, easy to get around. Slight delay but the Delta ground employees kept us posted and the airline was able to make up the lost time and we easily made our Detroit connection
Infants don't like delays
Výhody: Everyone was very nice & accommodating.
Nevýhody: The flight was delayed multiple times while I waited in the airport with my 8-week-old daughter crying on & off until the plane took off finally at about midnight. I should have been home with her sleeping before we even took off. I didn't land until 1:40 AM.
Great connection for flight.
Výhody: Easy connection through Detroit. Nice flight attendant
Nevýhody: No luck with entertainment Could not connect to movie.
Výhody: Delta is the airliner with the largest leg space. I'm 6"1 and it was a great flight
Nevýhody: Delayed 2 hours.
Nevýhody: It was Delta Not Virgin
Nevýhody: I made my reservations far in advance. I was not given a seat number until boarding. On each flight I was in the last seat next to the bathroom .
Výhody: The flight arrive on time.
Výhody: not much to do at the Missoula airport for 6 hours. Missed a dialysis appointment at home. Were it not for ground services at Denver, I would not have made the connect. Paid for First class upgrade not available on flight. 7-10 days for is refund goofy in our technical world.
Nevýhody: Got my luggage regardless.
Výhody: Excellent all the way around!!!!!! I've flown many times on United & love the service I get every time!!!
Výhody: We were upgraded to seats with more leg room.
Nevýhody: The flight attendant skipped our row when offering drinks/snacks. Not sure why she did this. Also, she never once smiled or made eye contact during the safety portion of her demonstration.
Výhody: No issues or delays
Nevýhody: Flight was delayed so much that we needed to be placed with another Airline - Air Alaska - to get to our destination. United was good about placing us elsewhere, so we are grateful for that.
Výhody: Smooth transfer from one plane to another!
Výhody: Everything was on time
Výhody: Customer service was excellent,very friendly.
Caring, Yes, Helpful, No
Nevýhody: West Jet's delay and then misinformation as to what gate I needed to run to caused me to miss my connecting flight. The representative I was on the phone told me that if I could make it from Toronto to NYC then even if I missed my connection they could rebook me on a later flight. The thing is, my flight that took off without me at 9:45pm was the last flight of the night to Pittsburgh. The representative should have told the truth about that, and since Laguardia closes at night, I was kicked out. The flight rescheduled for me was at JFK and cost me $70 out of pocket to get to since shuttles closed at 10pm. I spent the night on the floor and had a horrible end to my trip. Employees all felt for me but were inadequate when it came to helping.
Nevýhody: We boarded and started to taxi only to be brought back to a different place because of a malfunction. They couldn't tell us how long it would take to fix and made us stay on the plane or right next to the gate with little to no information until they figured it out. Very frustrating.
Výhody: Nothing was good last time with United.
Nevýhody: Delayed, my seat was almost inside of bathroom, bathrom was broken they fix that smell was horrible. Any way I paid 230$ but next time I go with different airlines.
Výhody: Flight wasn't full
Výhody: I would take this flight again!
Nevýhody: Not much!
Nevýhody: The employee at the gate was the rudest rudest rudest person I've incountered in years.
Very good service
Výhody: The flight was on time
Nevýhody: I couldn't put my seat back
Completely missed meeting due to 6 changes made du
Nevýhody: Completely missed meeting due to 6 changes made during flight - Ask for a refund of some sort and non was given - not even air-miles or ticket recognition. Customer service from United was almost non existent. Will not be flying with united ever again.