Výhody: I travelled all over South America and loved Latam. Their planes were clean. They ran on time. Their flight crew were all incredibly helpful.
Nevýhody: Honestly, I don’t remember a problem.
Výhody: Everything was perfect, the flies were on time and everything ok with our baggage.
Nevýhody: São Paulo’s airport is a disaster, no option to eat or rest.
Wrong passenger name
Nevýhody: Kayak put me another passenger name and I almost lost the flight because I was unable to make the check in, I will never going to buy another ticket from kayak, terrible service
worth the price
Výhody: Friendly staff, no unexpected issues
Nevýhody: I couldn't choose the seat on the long flights and ended up in the middle
Nevýhody: I was rerouted, there N/A
Výhody: The oby airline that gives you food on a less thn 3 hour flight!
Nevýhody: im tall but was never given the emergency seat! this made my trip torture!
Výhody: Crew members kind
Fue pesimo el servicio, el hotel de muy mala calidad, parece un motel
Výhody: Tienen que brindar una mejor atención, ofrecer un hotel de 4 estrellas con mejor ubicación, en una zona no peligrosa
Výhody: Wonderful trip, nice service person for Tam
They drastically changed my itinerary without notice
Výhody: I didn't die.
Nevýhody: They moved my flight from the morning to the late evening, and then they they were an hour late. Horrible service on flight and horrible customer service leading up to the flight.
Výhody: In 50 years of flying I have never experienced such a soft landing... I wasn't even certain we had landed. I wish they had told us a bit more about the majestic Andes as we passed over... too incredible to miss for first timers (not me).
Nevýhody: No perks for healthy older adults... an accepted norm in Latin America (I'm 70+) and have come to expect respect which means I'm not just treated like any other passenger.
Latam is always good
Výhody: Excellent customer service, food, efficiency, respectful and courteous staff.
Výhody: Good landings. Flight attendants very friendly and service-minded. Look for immediate solutions when problem arise. Crews seemed to be well trained end equipped. Flying with LATAM was very comfortable. Would like to use this aireline in the future depending a little bit on how extra luggage will be handled.
Nevýhody: Some of the food that was wrapped up in plastic bags was of "an older semester". Did not taste well at all. - Extra luggage fees. - The day before I flew out of JFK to Asunción/PRY I flew from Düsseldorf/Germany to Newark, N.J. I had an extra suit-case of around 17 kg and I was charged EUROS75.00. Nevertheless, when I took my flight the next day from JFK to Asunción on LATAM I was charged for the extra same suit case USD200.00. In comparison this seems to me quite outrageous. That is almost 130% more than with LUFTHANSA. Does not speak too well about LATAM.It would be good to adjust accordingly and compare what the OAG mentions about this matter.
Výhody: I enjoyed the on-flight staff, they had a really good sense of humor about them and made the experience better.
Nevýhody: The drinks were okay, but the food was not very good. Also, the boarding of the plane was absolutely awful. There was little to no organization and coordination of the people to get everyone in and out of the plane in time.
Výhody: Maravilloso todo !
Výhody: Good sandwich?
Nevýhody: Queue and length of time to check in/bag drop (1hour), queue at migration (35mins), airplane was in need of refurbishment, the crew sprayed 'something' before landing throughout aircraft...
Nevýhody: Very basic entertainment and meal. Luggage did not make it into Asuncion. Still awaiting delivery of them. One hr flight delay.
The flight was ok.
Nevýhody: The landing was awful
Airline strike on LATAM
Nevýhody: Because of the airline strike my flight was delayed for 12 hours. As a result, I missed my connection oute of Rio de Janeiro with American airlines and ended up having to pay $400 to reschedule my flight.
Waste of more time
Nevýhody: Food was not good. Accommodations were not good. Custom forms were handed out but no pens were available. Not helpful.
old dirty planes
Výhody: The airplane crew were extremely friendly and we arrived safely.
Nevýhody: The plane looked like it has not been updated since 1980 and the toilets and sinks in the bathrooms were old and grimy. The chairs and carpets were also dirty and it made you feel like the plane is not well maintained. Also we wanted to change seats and the ground staff said the flight was full and we had to purchase emercency exist seats at a cost of US$61.00 each. We purchased them and when we got on the plane it was half empty. Rip off. Can't believe this airline is part of the Oneworld Alliance. Expected good and got horrible!