Nevýhody: could have seated people more spaced out on the plane. The back was empty. And space is a good thing right now.
Výhody: I was on a emergency line, so let space.
Nevýhody: They delay the flight 2 times.
Nevýhody: Everything was wonderful thank you
Nevýhody: Everything was wonderful thanks
Nevýhody: Todo muy bien
Nevýhody: They could have liked families with kids
Výhody: The airports were nice.
Nevýhody: No alcoholic drinks for sale on an international flight. Food was bland and horrible. Won’t fly with them again.
Výhody: Great crew
Nevýhody: The flight was quite late because of delays
Nevýhody: To offer healthy options of food.
Nevýhody: More space for legs
Výhody: Awful customer service
Nevýhody: Another airline
Výhody: The flight was on time
Nevýhody: The crew could be more alert
Nevýhody: Flight was delayed slightly. Actual plane didn't match plane on reservation, so a lot of seat assignments got messed up.
Výhody: The crew was amazing
Výhody: Boarding was very fast.
Nevýhody: No food offered at all. Not even water!
Výhody: Comfort and smooth flighr
Nevýhody: Check in agents could be more helpful
Výhody: Flight on time
Nevýhody: A little less cool air conditioner, sometimes I was freezing.
Nevýhody: Everything but water was for sale only. Not acceptable for a 3 hours flight.
Výhody: Great crew
Nevýhody: Food, more comfortable seats
Nevýhody: Flight cancelled. They put us on a flight arriving two days later with layover in Houston where we had to pay for our own hotel. Ruined vacation, no apology
Výhody: Flight attendant Cesar offered very friendly, personal in-flight service.
Nevýhody: Flight was delayed by two and a half hours. Gate staff were unable to provide information about the cause or duration of the delay.
Nevýhody: Pésimo el abordaje y desembarque. Además llame a tripulación y jamás vinieron a atenderme.
Výhody: The food was excellent and just the right portion.
Nevýhody: The crew could be more polite
Výhody: All OK
Nevýhody: All OK
Nevýhody: More space between seats and better sandwich
Výhody: Boarding was very organized.
Nevýhody: Departed with some delay.
Nevýhody: From Panamá todos Lima The Dios was ok. Neither The turke ir hamburger sándwich were good. McDonald's has verter burger
Nevýhody: Free entertainment y food
rebooking is frustrating and unfair
Výhody: I liked that when due to a medical reason, I was able to be given the option of rebooking my flight even though there would be a penalty and extra charges and I would need to pay the difference.
Nevýhody: When I called to rebook my flight within the year and about 3 months in advance of the desired date, unfortunately Latam made multiple errors and also told me that rebooking flights only are eligible for more expensive flights. Even though there were other less expensive flights that I was able to find and see online, they insisted the only flight available had a price difference of $4,000+ dollars. the original ticket was around $550 so this was absurd. Not helpful at all, how frustrating.
Latham is a good airline
Výhody: Plane was comfortable, cabin attendants gracious. The one star for entertainment is due to size of plane and short length of flight.
Výhody: The plane was clean and comfortable staff were very friendly
Nevýhody: Some issues with boarding mainly people being late causing problems
Nevýhody: My reservations were changed multiple times and it was extremely inconvenient. To make matters worse we did not even receive a complimentary beverage for a 2 hour flight. Terrible!
Výhody: Crew super friendly and plane clean - left basically on time.
Nevýhody: Other than water - all extra
Nevýhody: The seats were not Comfortable at all. Unfortunately I was seated in the Middle seats on the first line where is the curtain between economic and first class and the Continuous come and c.f.go of the crew made the trip even less comfortable .
Nevýhody: Chairs were not comfortable at all
Výhody: Awful check in. Slow, changed our seats to an exit row, took forever to board
Crew too slow to solve problems
Výhody: food was ok, and extra leg room was very convenient
Nevýhody: Individual screen wasn't working, and crew needed more than 2h to move me to another seat... Boarding was extremely disorganized.
Horrible customer service
Nevýhody: They need training in customer services.
Delayed and confusing
Výhody: The crew was nice. Short flight so we didn't need a lot of service.
Nevýhody: The flight was delayed and then delayed again. The gates kept changing without a lot of info. There plane Sat on the runway for a long time. We weren't given info on why or how long. The plane sounded really old and creeky. We were laughing and praying at the same time. We also had to pay for our checked bags. We were unaware of that. We didn't have to when we flew in on avianca.
Nevýhody: Website says to arrive 2 hrs before flight, upon arrival no staff was present and did not arrive for 30 minutes. We tried to utilize the kiosk for check-in and baggage payment however the kiosk would not accept our credit card. When staff finally checked us in they did not ask for passports or payment for luggage (should have walked away w a win). Instead I volunteered the information that we needed to pay for our checked baggage, the staff member took our boarding passes back and ripped them up, informing us we had to wait for an additional office to open in "15 minutes" to pay for baggage. 30 minutes later staff finally opened this office and when I requested free checked luggage due to our inconvenience I was rudely ignored and forced to pay so that I could race for my now imminent flight despite arriving at the airport the required 2 hours in advance.
Nevýhody: The boarding process was unorganized to say the least. They had two lines, one for people with handbags (luggage) and one for those without luggage. We were advised to enter this line as we only had backpacks, but they decided to close the line while there were still about 6 of us waiting. We finally got on the plane, only to find that there were people in our seats who had hand written tickets with the same seats assigned as our printed boarding passes. We were not the only ones, and there was a lot of shuffling that had to happen to ensure that everyone had a seat. No water or drinks offered, no entertainment, and no where on kayak did it say that we would have to pay to check bags
Nevýhody: Should be clear if additional baggage fees are to be incurred.
Crew made it a special trip
Výhody: Crew wrote us a special card for our anniversary!
Complete unfair policy for carry on
Výhody: One of the ground personal stopped us before boarding, asking us to check our piece of luggage. While she was doing it another passeger passed by us with a huge suitcase.
Nevýhody: Not the same rules for everybody. Lack of processes as the flight was not full with plenty of room for Everybody
Traveling with 2 kids
Nevýhody: The switch all or seats with no explanation
Výhody: Flight left on time and smooth
Nevýhody: Caught a cold on the flight as I did before and my nose ran for a day
Another boring flight
Nevýhody: Delayed for unknown reasons, lights were left on during entire on ride at night and one of the lights flickered the entire time. Very obnoxious
Late, Late, Late ... Delayed as Always
Nevýhody: Delay. Coffee for a charge.
One major issue
Nevýhody: My luggage was lost. My bag was eventually found and shuttled to my hotel the last night we were in Cusco before starting our Inca Trail trek.
Nevýhody: No vegetarian options for food.
Nevýhody: We had such a bad experience flying to Argentina with Latam, that we didn't even fly back with them. I booked a one way Delta flight for the return. Latam had lost our snowboards on the way to our destination, and we were 3 days without our gear. Not only that, whenever you called, your call was dropped at least half the time, you were hung up on, and when you did finally reach someone, they were not helpful and spoke limited English. Their website is limited and their phone menu is archaic. Because of this trip, I will never fly another airline that is not American-based. It it not worth any price difference.
LAX-LIM-EZE, a torture on and off the plane
Nevýhody: Boarding chaos, passengers with oversized luggage being accommodated, 1-hour delay in the seat at the gate take-off, an adventure to get a cup of water, delay in arrival, missed connecting flight to BA, extremely poor management, changed flight, had to go out through security again to get on new flight. Voucher for "breakfast" would have been better avoided, sickening. 2-hour delay in arrival, missed shuttle.
Výhody: Left on time. Clear instructions from Captain and crew.
Výhody: On time
Nevýhody: Uncomfortable seat
Nevýhody: Announcements could not be understood.
Never made it.
Nevýhody: LATM cancled my flight from Santiago to Lima, and put us on a later flight. We suspect they did this because there we only about 60 of us on the plane and they could feet us on a later flight which conveniently has room for all 60 of us. Most we still able to make there connection, but about 8 of weren’t not able to. We suspect they did it to save money with only pissing off 8 that missed their flight.
Sucks! Just pick another airline
Výhody: What did you like? Nothing
Nevýhody: Changed my schedule, made a 1 hr stop over into 10 hr. Changed the seat I had chose when buying the ticket, went from window to corridor. No food on board, instead offered to sell it (but the price for the ticket was not "low cost") Took over one hour after getting off the plane to get my luggage.