Výhody: Check in crew
Nevýhody: Literally everything else
Nevýhody: The toilets were disgusting. The toilet did not flush properly and there was brown liquid around it. Also there was no water to wash hands—just a pack of wet wipes to clean with.
Nevýhody: There was an hour of delay from london to cologne and so the time was really poor and I didn't know if I would catch my next flight from cologne..But happily I got the flight..
One person of the (London to cologne ) crew wasn't really helpful even if I asked her twice about the flight.
Výhody: Crew was friendly
Nevýhody: My flight was delayed and they did not inform me. Their was a problem with my connecting flight and the person at the counter told me she could not do anything and that I had to call and fix the problem even after I informed her that my phone did not work in Europe. The person at the counter when I returned two hours later was able to fix the problem right away.
Nevýhody: it was canceled without notifying us
Výhody: Attentive crew.
Check in a drag. Flights late. Barely made connection
Výhody: The flight got me to Dusseldorf and didn't lose luggage.
Nevýhody: Flight out of Venice was hour late. Check in was a drag, even though we were there an hour early couldn't find the check in counter and had to wait. Even so, by time we got in line there were tons of people and check in took forever. Barely made first flight out of Venice. Waited in bus on tarmac for 20 minutes to board plane. Stuck in a mob of people.
Výhody: Salzburg airport was not a hustle and bustle place. It was quiet and slow paced. I liked it.
Výhody: You are the best airline I have flown so far and will surely miss flying with you.
Cancelled flight and will not compensate passengers
Nevýhody: Pilots were in strike cancelled flights and did not inform passangers, no compensation was given even though we were told they would and rebooking was not guaranteed. Terrible management.
An hour late
Nevýhody: The flight itself was fine, but we had to take a bus to the plane which was very slow and then the plane sat on the tarmac for no discernible reason. No food, had to pay for beverages. No in-flight entertainment.
Nevýhody: Berlin airport transfer
AirBerlin Cxled my flight and left me stranded
Nevýhody: AirBerlin cxled the flight and did absolutely nothing to make sure I could make my connection. They also have not refunded me bwcause of throd party booking and agencey does not guarantee i will be refunded so I now had to buy my own ticket back with another airline. Consider this the last time I ever use Kayak for a purchase
Best airline no one knows about
Výhody: Seats, service and aircraft were all awesome
Nevýhody: We were in business class and our bags took awhile to come out but that was ground crews fault no airline
Nevýhody: 1st. The flight to VCE (Venice) was delayed from LAX to DUS for 2.5 hours (when communicated). It wound up being a 3 hour delay instead. 2nd. The seats were entirely uncomfortable... This had to be the smallest amount of leg room that I've ever experienced on an international flight. We had no choice but to ask to PAY for an upgrade just to make it through (as I'm sure they love) but plenty of other customers felt the same - we were eventually OUTBID for upgrades. Yes, you don't pay predetermined rates for upgrades, but you place bids (as if it were eBay) for them. 3rd. The staff ignored us (maybe she didn't like the way we looked) while serving every seat around us. Yes, we were awake and attentative; and waited for service. After we realized that they were actually going to pass us up for service - we reached out. We received a very unfriendly and rude response wherein we were only given water bottles. When we asked for napkins, the attendant was even nastier as a response. Simply abhorrent service. 4th. Because our flight was DELAYED from the start and our original connection was less than two hours, we only had around thirty minutes to make our connection once we arrived in DUS. Getting through customs was a breeze, but as a result of the delay our bags did not make it to VCE (Venice). 5th. Now that our bags aren't in VCE with us as we arrive, it's a real problem. Here, the airline shovels ALL responsibility of our bags on a third party company at VCE which has no clue where our bags actually are... How can they know? They weren't responsible for them from the start? Long story shortened, in a nightmare scenario it takes us three days (the length of our stay in Venice) to learn where our bags are and once they arrived in VCE, it would be impossible for delivery. We had to go back to VCE and retrieve our bags from a backroom nightmare wherein tons of lost bags are strewn and stacked. Apparently DUS is the place where tons of people lose their bags and when they eventually make it to their destination - people have long since given up on getting their things. Throughout the process, as we called AirBerlin - a soon defunct company as is, we were sent on a run around as the company has a policy of taking no responsibility for their utter lack of service. This is highly problematic on so many ends. DO NOT FLY AIRBERLIN!
Lost Baggage, Selected Seats Unavailable, Impossible to contact
Nevýhody: They lost my baggage and made it quite clear that they didn't care. I subsequently attempted to contact them a number of times and they never even picked up the phone. They're going out of business and it's clear why. Never use this airline.
Nevýhody: Beverages shouldn't be charged!
Výhody: No comment
Výhody: Left on time. Friendly crew. Smooth flight
Good flight on a discount international carrier
Výhody: Low-cost carrier with no-frills. But this is what I expected.
Nevýhody: European connecting flights were turboprop which was okay, but noisy and you shuttle to them on buses rather than entering from jet-bridges. All drinks were 3-euros in Europe. Crews in Europe were unfriendly. It might have had something to do with their employer declaring bankruptcy the day before.
Crew not checking seating assignments.
Nevýhody: Reserved a window seat. Annoying teenager traveling with German parents parked his behind in the seat. Attendant never checked seat assignments and I didn't want to make a scene. Short flight, but shows a lack of attention. Of course, the airline is going out of business.
Výhody: First flight took off, hot on ground in plane. Promised AC would work in flight. It didn't. So hot we all started to feel ill. Unplanned landing at nearest airport. Waited there 5 hours with no information at all. Then they started boarding. AC semi fixed. We flew to Dusseldorf hot-ish. Everyone missed connections. Chaos. We spent night in Düsseldorf airport hotel. AB went bankrupt on Monday, so no vouchers for taxis available. Refunds supposedly--haha. We'll see if we make the NY leg.
Denied at Dusseldorf
Nevýhody: no where can I find it clearly stated that after the 72 hour ESTA approval it was required on the same itinerary that the passenger return to the origin country. We had a return flight on a different ticket and they would not take it so we lost 1500
Air Berlin gives very reasonable experience at a very good price
Výhody: This airline offers value. Planes are reasonably well kept, crew seem very professional and tidy.
Nevýhody: I am flying from Copenhagen but do not accept Danish currency, yet Euro and USD are accepted. Boarding needs to be more organized. Be strict in calling by goups. There is a mob standing at entrance to get in for no reason.
Výhody: Wider seats than previous flight, chocolates while exiting
Nevýhody: Baggage took forever to arrive! We were very grateful to retrieve all our luggage..
Nevýhody: delay, delay,delay
late and rude
Nevýhody: The flight was delayed because the airplane arrived late - late enough to make me miss my connection. Both the original delay and the missed connection felt avoidable. This is the second time I've flown with Air Berlin - the first time I only made my connecting flight because it was also delayed. (Even then, it was a made dash and we barely made the flight.)
My first experience with Air Berlin
Výhody: Very German!
Nevýhody: 50 children and babies all over the plane
Výhody: Crew was helpful and friendly
Nevýhody: Seats and extremely uncomfortable and the food is really bad
Výhody: The sandwich and legroom.
Nevýhody: The delay and rebooking.
Výhody: Everything was great,
Nevýhody: When I arrived to Berlin I had to ran 15 minutes for new gate because I had only 25 minutes to another flight.
So I finally arrived at the airport and learned that my flight was canceled again. I didn't know about that important change. When I was waiting almost 5 hours for my new fly they didn't give any vouchers for my wait so I had to spent my own cash for food and something to drink. It was difficult time for me because I was tired and hungry because I didn't had cash in European moneys. When I was waiting in the Berlin's airport they don't announce anything on the speaker to keep people informed so I was confused and I almost missed the flight beacuse they are changed the gate for the new one. After waiting in line for over 4 hour, they told me about another delayed and I had to wait 30 minutes. Originally I supposed to arrive from NY to Poland at 6:40 pm, but now I arriving at 11 pm. My trip was so long I spent a lot of time for waiting in line. Finally they lost my luggage and I had to wait for my clothes to Monday morning. missed wedding party my sister.
That trip brought me a lot of stress. I want to requested some sort of compensation or such as good vouchers for me.
Flight initially from point A to B was expected 13 hours 10 minutes. Finally my trip from point A to B has taken 25 hours!!!!!!
Výhody: Short trip
Surprise luggage fee
Nevýhody: When I booked my ticket on Kayak, there was only one price listed for the flight I wanted. I specifically looked to see if there was an option to select one checked bag (for an additional fee); there was none. When I got to the airport and wanted to check my bag, I was hit with a surprise 60 Euro fee for a two hour flight. Even the agent was surprised and apologetic about this. She admitted that the airlines are making it hard to find this option when purchasing the ticket online. This is a really slimy practice. I hope Kayak starts clearly including an option for checked bags and makes the price clear when booking.
Výhody: The entertainment options
Nevýhody: My conmcecting flight at Düsseldorf was changed to a later flight so I had to wait over 5 hours at the airport. Not nice and not what I had planned
Nevýhody: It was cancelled.
Nevýhody: Plane delayed and I would never make the connecting flight. They rebooked my flight for the next day...could get me another flight the same day.
Nevýhody: Having to pay for water after the flight is over 2 hrs late!
Nevýhody: Boarding in Düsseldorf was horrible. Lack of organization, one passenger fainted due to terrible lines, people were pushing everywhere a true nightmare
Nevýhody: Five hour delay, missed connecting flight, ground office staff in DUS ill-equipped to deal with helping customers rebooked on a timely basis. Three staff and over 50 passengers waiting in line for rebooking!! Departure was significantly delayed but ground staff at JFK insisted this will not be a problem with connecting flight. It could be have been all averted with empowered and willing staff with problem solving skills.
Výhody: People were friendly
Nevýhody: Flight delayed for almost two hours
Výhody: Aside from delay. It was fine
Nevýhody: No complaints just delay because weather
Výhody: It was a short trip.had window seat. Tight squeeze in seat
Nevýhody: Small seats.
Delays and lost luggage
Výhody: The flight crew were friendly.
Nevýhody: We had 4 Air Berlin flights in 4 days, and every one of them was 1-3 hours delayed. Then they lost my luggage and took more than 24 hours to deliver it to me. The seats were uncomfortable and they didn't even give complimentary water. The whole experience was very disappointing.
Nevýhody: Said I missed the flight although I arrived 130 early, no compensation
flight turned around halfway for technical issue
Výhody: crew seemed as communicative as possible
Nevýhody: flight turned around halfway for unexplained technical issue, which lost me seven hours. we were returned to baggage claim with no explanation of what we should do to actually get to Venice.
Bad airline. Avoid it
Výhody: Not much
Nevýhody: They are always late and frequently cancel flights. Absolutely no support from ground personnel.
Nevýhody: Had a 7 hour layover
Výhody: On time
Disappointing in all regards
Nevýhody: Had to wait a long time for bus to gate. See above comments re beverage.
Výhody: Food was ok, and entertainment
Nevýhody: Seats are to tide ,small lag room
Nevýhody: Flight left 2.5 hours late with perfect weather
Nevýhody: No blankets were loaded for the flight.
Bumpy Prop flight
Výhody: The complimentary chocolate at the end
Nevýhody: No beverage service for a 2 hr flight, small overhead compartment couldn't even fit a school backpack.
Nevýhody: 1 hour delay with no apology. Had to run to make our connecting flight. Lost luggage with no apology. We have no clothes and have to attend a wedding. We will need to buy new clothes in Sweden, which is ten times more expensive than our home country of the USA. Will never fly airberlin again. Complete garbage airline.
plane stuck in the corner waiting to be pulled near runway
Výhody: friendly crew
Nevýhody: water on board has to be paid. plane was stuck in the corner waiting for half an hour to be pulled near runway for being able to taxi on its own.
Nevýhody: Plane was stuck in corner and had to be pulled to the runway, causing a 45min delayed departure