Výhody: had fun
Výhody: Best route to Dallas
Nevýhody: The flight was canceled and i never received any notification about it
Nevýhody: The seats were smallish for business class.
Nevýhody: Can you please send me the receipt for my last trip to Manchester and back to Munich
Nevýhody: The food
Výhody: Food and everything
Nevýhody: Had to stand out in wind and rain while in line to board plane.
Nevýhody: Disgusting food quality, Not enough food for everyone. Dated A380 equipment, no electrical out let's at seats, etc. Too many to list.
Nevýhody: Bus to plane was not great. Old plane and cramped
Výhody: Great airline. Professional stuff. Food was surprisingly great. Sits could’ve been a bit bigger
Nevýhody: Everything was super and timely! Thank you
Výhody: Entertainment, variety of drinks, catch stewards very friendly, clean
Nevýhody: food, we were told there was a choice between chicken and lasagna, but when they arrive two hours all that was left was the lasagna catch up which was this an OK but I can’t have it so I would recommend to have more protein-based meals available for people who cannot have heavy carbs
Nevýhody: There were no hot food for 8 hours flight.
Výhody: Amazing crew on Lufthansa flights and Cathay pacific. Lots of attention for the kids.
The onboard entertainment in Cathay pacific airplane:
Nevýhody: The comfort is poor for a a long haul flight. Not much room for the legs and not possible to choose a baby cot although we had a toddler with us.
Výhody: The flight was about 1/4 full, and people were allowed to spread out. This made me much more comfortable.
Nevýhody: Flight attendants were very inattentive. I tried pushing the call button for a snack to help with low blood sugar, but there was no response - ever. I went to the galley first, but the Attendant appeared to be on break, never looking up from her magazine. After about 15 minutes without an answer on the call button, I went back to the galley and asked if I could take some crackers which I saw back there. She yelled back in German that that’s what they were there for. (Sorry, didn’t know I could just wander into the galley and take what I wanted.). The flight attendants collected nothing garbage wise, except for the meal trays. I ended up with a small shopping sack full, which I left in the seat. I hope they picked it up before the next flight boarded, but - who knows?
Výhody: I got to destination
Výhody: Food and entertainment
Nevýhody: Vegan option or no dairy vegetarian option would be ideal
Výhody: they put me on next day flight even though I was on time
Nevýhody: get me on my flight and not let me wait for 24 hours
Výhody: Extremely nice staff
Výhody: Crew was helpful and very pleasant, a lot better than many crews on USA-based airlines.
Nevýhody: My luggage from Lisbon did not show up in Tampa but I don't know whose fault that is. It is supposed to be delivered tomorrow. I hope it is.
Nevýhody: Check in was a nightmare due to staff.
Nevýhody: The seat didn’t recline and the entertainment didn’t work
Nevýhody: It was all good.
Výhody: We got there safely.
Nevýhody: Arrived 3 hours before scheduled take off as requested. People at airport and crew seemed to be in slow motion. Took off 45 minutes late, missed my flight from FRA to PHL.
Nevýhody: Flight was several hours late, luggage lost
Výhody: Leg room
Nevýhody: Hour late departing and only loaded about 1/3 of the luggage and very poor communication about that problem
Nevýhody: Never happened! Plane took off without us due to delays at the airport
Výhody: Food was good
Nevýhody: None responsive entertainment, touch screen not working
Nevýhody: delayed 24 hrs
Výhody: Best flight crew I've ever had.
Nevýhody: A free upgrade to first class
Výhody: I slept like a baby in Business class and the flight attendants were incredibly thoughtful and helpful and lovely. The gate agent was terrific. A wonderful experience all the way around!
Výhody: Flight was cancelled. Rebooked on two airlines. Had to retrieve bags because a lazy agent in Tampa did not would not book them all the way through. If it was because the use two non partner airlines they should have told us before hand.
Nevýhody: Good comfortable flight with zero hiccups or problems
Výhody: Generous with food and beverage
Nevýhody: Because the first leg of my flight was delayed, I had to spend an additional day in Frankfurt and my arrival time at home was pushed back by 24 hours. During the rebooking, processes were very slow and directions were not clear. Long lines to get hotel vouchers and had to wait about an hour to get m
Výhody: Lufthansa was a super airline to fly with! I was very pleased with ALL of my flights! The crew was very friendly!
Nevýhody: It would have been nice if there was a gluten-free snack option.
Nevýhody: Will never fly United/Lufthansa again. A million issues. Delays, equipment issues, poor communication, etc. Trip that should have taken 9 hours door to door (Milan to Philadelphia) has taken 25hrs.
Nevýhody: When we got to Munich we had to wait a long time for the bus to take us to the terminal. then we were very rushed to get to our next flights (I almost missed mine. Perhaps more time should have been allowed between flights)
Nevýhody: None of the crew at the airport explained there would be a delay from Genoa to Munich nor was there an announcement made in the airport. Crew members of Lufthansa did not want to answer questions, find the answers, or inform us of what to do for connecting flights.
Výhody: The crew was very friendly and attentive! My seat was very comfortable.
Nevýhody: Snack choice that did not have gluten. I have Celiac and could not eat the pretzels.
Výhody: Had an exit seat, more room. Crew was pleasant
Nevýhody: No complaints
All in all Lufthansa has exile the customer service.
Nevýhody: I did not encounter any negative events
Nevýhody: We can't find our luggage. I am waiting in the Air port for longer hours just for finding the luggage. More over in Ethiopia the service was so poor. They don't know to do their works. I hope not to use this Air line again.
Nevýhody: No food served.
Výhody: Seat in the international leg was good for economy, much better than the international flight to Munich. For some inexplicable reason, I was singled out to weight my small carryon roller bag and told that I had to check it because it weighed more than 8kg. Other people were not singled out this way
Nevýhody: I should not have had to check my small roller bag.
Výhody: Crew and flight was great
Nevýhody: Frankfurt had a 2.5 hour security line
Výhody: I have not had a better crew, the food was great, seats where comfortable, and an abundance of free entertainment.
Nevýhody: It would have been better to know who they partnered with for domestic flights in the US.
Nevýhody: food was not OK but for such a short flight it's not critical.
No entertainment at all (food only).
Výhody: Comfortable. Big airplane. Leg space.
Nevýhody: The entertainment touchscreen is horrible to use.
Nevýhody: Everything was excelent
Výhody: They changed my pre-selected seat with no good reason, and the gat staff were rode
Výhody: Nothing to like
Nevýhody: Delayed previous flight resulted in missing the connection
Výhody: Excellent crew service and great entertainment, very speedy screen.
Nevýhody: I was seated next to a 5 yo kid while her mom is sitting far, which is a inconsiderate idea because he didn’t stop moving and kicking me and the one in front of him. It should have been a policy to make it sit next to mom, even if it mean shuffling seats a bit.
Výhody: On time, nice crew
Nevýhody: Boarding using the gate (instead of a bus)
Výhody: The flight attendant was good looking.
Nevýhody: The flight departed late. The airline put all passengers (business class and economy class) in one shuttle - as a result, there was no priority boarding for business class as we were all released at the same time on the tarmac and we queued to get into our business seats. Once airborne, we were
Nevýhody: Almost missed my connecting flight; Lufthansa customer service is abysmal. They could have walked me (and others whose flights were boarding) to the head of the security line, but just shrugged.
Výhody: I never got to fly Lufthansa, because I missed a connecting flight, and they were unwilling to rebook me, at any price. They also canceled my return flight, because I was a no-show.
Nevýhody: My roundtrip was from Montreal to Leipzig via Frankfurt, but I had to come from Philadelphia to catch it. I missed the flight in PHL and called LH asking if I could fly from PHL to Frankfurt, paying difference and change fee, They refused.
Nevýhody: Everything could be improved. My hand luggage which I checked in came with top ripped. The movies are old. the system is all out dated.