Výhody: I arrived in Lubbock - eventually
Nevýhody: Bad connections due to late flights.
Výhody: Literally nothing.
Nevýhody: Boarding process was disorganized. No communication about carry-on baggage space. The in-flight entertainment didn't even work. The floor was freezing. The flight was packed in the middle of a pandemic.
Nevýhody: NOT TO BE LATE !!
Nevýhody: There was a maintenance issue that delayed the flight. That's fine-- I'm appreciative of that and obviously want the plane to be safe prior to takeoff. However, some miscommunication ensued and the technician brought the wrong sized screw and had to keep going back and forth from wherever he was coming from to fix the issue (a chair, I believe) and the flight ended up being delayed 1.5 hours-- longer than the actual flight itself. I understand that these things happen but it was frustrating to sit on a plane in Dallas for longer than the flight itself because of a silly error.
Výhody: Decent boarding procedure. Nice touch to hand out snack bag as we boarded
Nevýhody: A little more leg room
Výhody: Great crews
Nevýhody: Travel without wearing a mask and no more Covid-19
Výhody: Great crews
Nevýhody: Without wearing a mask and no more Covid-19
Nevýhody: Flight departure was 2 hours late.
Almost missed by Dallas COnnection to Chicago after racing thru DFW airport gate to gate.
Výhody: Great flight attendant in first, polite, excellent attentive service.
Výhody: Great flight attendant. The same wonderful person who was on my outbound flight a day earlier!
Výhody: Good lunch, good crew.
Nevýhody: Waiting for 15 minutes on tarmac in gr for an open gate ...
Výhody: Economy plus option was worth cost.
Nevýhody: Flight delayed due to equipment failure.
mesa DBA United
Nevýhody: Cramped and no frills.
Nevýhody: Internet must be purchased; limited entertainment.
Výhody: Flight attendants were awesome
Nevýhody: I go in business trips all the time and I always have a messenger bag and garment bag with me.. they insisted that I l out one of them with the checked in luggage.
Výhody: Friendly staff
Nevýhody: Small plane with limited carry on room.
Nevýhody: No room, It was painful for someone with nerve damage and severe arthritis to even get to a seat.
Nevýhody: Uncomfortable. Extremely poor acoustics and communication. Was told it was a new plane, but felt dated and very uncomfortable. Was served a small half glass of water during flight, everything else was extra and very expensive. Air New Zealand part was 100 times better.
Excellent flight and outstanding crew.
Výhody: Can't rate entertainment since it was a plane ride not a catered event with entertainment provided. I was provided coffee and a snack as well as a cookie at the end of the flight. The flight crew was fantastic and the overall flight was smooth except for a little bit of turbulence coming in for the landing in Houston. I would definitely fly this airline again.
Nevýhody: I really have no complaints about the flight itself or the crew. Perhaps my only complaint would have been paying three dollars for a small bottled water while I was inside the secured area while at Tulsa airport itself. Really? 3 bucks?
Nevýhody: Seats are very uncomfortable
I was quite pleased with my flight.
Výhody: Timely arrival and departure.
Nevýhody: Too loud public address system in a small aircraft. Volume should be adjusted accordingly.
Nevýhody: No wifi available on the flight both ways
Výhody: Our flight attendant Cody was fantastic!
Nevýhody: The wifi was not set up on a brand spanking new plane. Lunch in business class was cheese and crackers. Not really lunch
Nevýhody: No knee room. Small crowded seats
Nevýhody: N/A should be a choice: no food or entertainment.
Výhody: Flight on time! Crew nice!!
Nevýhody: Never made gate change announcement on Plane! Walked way out of way and it was in a different gate area!! Rushing around in a strange airport!
Nevýhody: The female attendant was pleasant and helpful -- I often fly with a guitar, and she tried to fit it in the coach overhead. The compartment in coach was too small. She commented that she hopes to help me avoid checking it, and sent me up to the make attendant for help. The male attendant was strangely unhelpful. My friend was in first class and said my guitar could be placed over him. Even though 3 1st class overhaed bins were completely open, he insisted I check the guitar and quickly took it from me. Multiple people were visibly perplexed. I was very dissatisfied but did not want to create a scene.
Výhody: Awersome flight
Flying to Leon
Výhody: Everything was good
Nevýhody: Everything was fine
Nevýhody: Guy next to me had a Trump shirt on
Nevýhody: Flight was delayed over an hour, meaning I missed my connection. I was rebooked and told to go to the other airport. This was incorrect and only discovered after I had exited the terminal. I had to collect my bags, recheck in, and go through security again.
Výhody: Everything was on time and smooth
Výhody: Service was great! Thanks
Nevýhody: Cabin was freezing and they did not have blankets available
Výhody: Great price and comfortable seating. Also friendly staff.
Nevýhody: No complaints
It was the worst experience
Výhody: First of all it was so annoying and time consuming the way the assistant handle the cancelation of the flight.
Nevýhody: From the attention of the representative of United to how many time it was canceled the flight and never talk with the reality. It was very uncomfortable as she could not understand my flight was bound for PR without wanting to be arranged to get to my hometown. It was such a bad organization that she book me at a flight of 4:02 and it was also canceled. She keep on going until I have to look for another way to get home. I never experience the horrible situation of being in a airport for more then 18 hours to get home.
Výhody: Again, another quick flight. We arrived much faster than we anticipated. A larger air craft than the first flight which was appreciated because it was more comfortable.
Nevýhody: The flight attendants were a bit unprofessional. They flew through the safety instructions so fast I was more distracted by how fast she was talking than actually listening to what she was saying.
Výhody: The food
Výhody: Everything was good time it took to getvon plane and time it took to get to destination plus good service
Nevýhody: Everything was really good just need a little more leg room but overall it was pretty good and nice service at the cabin
BOTH FLIGHTS WERE CANCELLED
Výhody: When I called to find an alternate reservation, the rep tried to schedule me on a flight only to my connecting city the next day. He had no idea that I was traveling all of the way to Los Angeles and didn't take that into consideration. After pleading with him to get me a flight all of the way to LAX, I was placed on an American Airlines flight. This was only hours before the flight took off.
Nevýhody: My flight was canceled back to LAX about 3 hours before I was supposed to board. The mobile notifications just said the flight was delayed, however the flight was fully cancelled unbeknownst to me.
Nevýhody: Late flight, no AC and no service
Fine flight leg 2
Výhody: Nice plane, nice crew, smooth flight, 2 x 2 no middle seats
Nevýhody: United change fee exceeded cost of original plane ticket. Feels like I was robbed when I had to delay my departure due to death of a friend. Uconscionable they should be allowed to charge fees in excess of ticket price.
A timely flight
Výhody: A front seat was assigned. It had leg space.
Nevýhody: The fight attendant paid extra attention to the lady next to me but did not show the same to me.
Nevýhody: Delay, cancelation
Výhody: Good service
Nevýhody: 3 crying kids - 1 n front of me 2behind - they ahould of split them kids up - it was 2 different families
Výhody: Turbulance scared me.
Nevýhody: It would have been great to know that we needed to download the united app to access wifi, before having boarded the plane. We could have used the airport WiFi to do so.
Unfortunately 4 hour delay
Výhody: Reassigned issued seats. More comfortable. Free programs on in flight TV.th
Nevýhody: The delay was brutal.
Výhody: Flight was cancelled. Set in airport all day
Nevýhody: Flight was super late. We had to sit in flight for 1 hr 30 mins doing nothing.
Delayed on boarding, landing and at the gate
Výhody: I liked the flight attendants, very helpful and friendly
I left my phone in seat pocket. That would not let
Nevýhody: I left my phone in seat pocket. That would not let me retrieve it then claimed they couldnt find it.
Výhody: Newer plane
Nevýhody: Overweight obese people taking up entire row including my own seat
Sat on tarmac 2 hours so they can claim "on time"
Výhody: At least the crew kept us informed and gave us water during the wait
Nevýhody: They could at least let us be delayed in the terminal in relative comfort instead of being crammed into a small plane with nothing to do...
Nevýhody: Being delayed for three hours for weather? When New York was clear as well as the host on our flight 6077 refused to sell me liquor so that at least I could relax after waiting in an airport for 3 hours overall I'll never fly united thank god for virgin America.
Nevýhody: Just the delay