Niki air is bankrupt, and there Was No flight.
Nevýhody: No information regarding the bankrupcy.
They went bankrupt and left me stranded
Nevýhody: I had to spend nearly $400 more to get to my destination.
Nevýhody: The flight was delayed because of a French dispatchers strike. The airlines did not provide updates on the reasons of the delay.
Terrible airline, avoid at all costs
Nevýhody: Initial flight was delayed 2h+ and the second leg was cancelled silently.
Nevýhody: We have 2 aisle seats when we checked in and we're assigned different seats on the plane. NikI airline was ikay, but it's like to have to pay for even a glass of water
Two hour flight was over two and a half hours delayed
Výhody: The customer service and attention from the flight crew and service on the plane with over the board 10 out of 10
Nevýhody: The flight was delayed. Every delay we got kept getting more delayed. 5 delays and the two and a half hour window. We should have give been given free drinks or at least one free drink to compensate us for the delay. Kayak gave us updates that were different than Air Berlin. We ended up after waiting two and a half hours running to the gate for the last call because the last email from kayak was wrong
Výhody: Crew was nice and helpful
Nevýhody: The flight was delayed 30 minutes. However, considering the catastrophic delays and cancellations record of Air Berlin, we consider ourselves lucky.
Výhody: Flight left with little delay and arrived almost in time
Nevýhody: Arrogant and rude flight attendants with no interest to provide service for the first hour after take off. Only two of 4 washrooms functional and accessible, no paper (toilet/towel/tissue) in one of the two until pointed out to the (dismayed) flight attendants) Plane interior poorly maintained and floors dirty/littered from previous flights All food items sold for high prices (2.5 Euro / can of pop) No announcements in Spanish in a flight from Spain (German/English only)
Nevýhody: The flight was delayed an hour and a half, and they also redirected the plane to land at Munster which was an hour and a half away from Düsseldorf airport.
Výhody: They take care of you on long-haul flights but not the other flights.
Nevýhody: Nothing is complimentary on the flight. The flight was over 4 hours long and they didn't even provide water. You had to buy drinks and snacks with cash (euros) only. One of their flight attendants didn't speak English, I had to have a German passenger translate for me.
Nevýhody: Not even drinking water included in the plane??
2 Hours Late With No Explanation
Nevýhody: Our flight boarded 2 hours late with no explanation, the crew was completely unapologetic, as was the ground staff. I missed my second flight and they put me on one more than 24 hours later.
Výhody: Exit row seat had lots of leg room. Boarding rules were respected when passengers tried to board the plane before their row was allowed to.
Nevýhody: Plane delayed over one hour.
Nevýhody: Agn, I was ripped off for € 60, like on the flight to DUS, to check just 1 customary piece of luggage. Who goes to or fm Malaga fm/to other country w/out ? Flight was ofrd on internet same d, at same pri., incldg 1 checked luggage ! i hadn't seen the fine print before. Anyway, sneaky and bad biz practice !
Nevýhody: Change of departure time without notification. Being ripped off for € 60 for checking 1 suitcase. Being charged for coffee or water.
Ok. Tiny seats
Výhody: On time, boarding was ok. Bags arrived fast to belt in Zurich Airport
Nevýhody: Very tiny seats, even for a small person like me..
Výhody: Early arrival.
Výhody: On time, O.K. overall.
Nevýhody: Chaotic baggage claim belt in Kos.
Nevýhody: My luggage was left in Berlin and was not brought with my flight and now I have all my clothes and stuff in those bag waiting for the airline to send it to my home .. I have been trying to call the number to check the status of my luggage bags but no one answers the phone ..
Delayed as always
Nevýhody: The complete lack of information as always. This airline can't spell customer care ! I have had 4 flights the past couple of days and all are delayed between 30 min and 2 hours and they don't seem to care. If I was a shareholder in this disaster I would seriously reconsider to invest my money elsewhere. It is so small measures required to keep passengers happy but Air Berlin seems just completely ignorant that they are in the service industry
Nevýhody: My seat was next to the toilet, though it did not show on the map. To get a better seat, one has to pay. Then this kind of seat should be discounted.
You hear EVERY sound in the toilet.
Poor selection of entertainment - video or music.
Some staff were not extremely friendly
Výhody: Flight was cancelled
Could not reach airline by phone
Had to buy a train ticket from Berlin to Copenhagen
Not good service !!!!
Nevýhody: Flight was cancelled Could not reach airline by phone Had to buy a train ticket from Berlin to Copenhagen Not good service !!!!
Nevýhody: 2 hours late
Výhody: + Cheap price and food and drinks for free
+ welcoming on board service
Nevýhody: Descending flight Emergency lights and turbulences towards Vienna Airport
Nevýhody: The people at the check in desk were extremely rude and impatient, barking orders at me and the children at 4 in the morning. € 60 charge to check in a bag is exorbitant. I will do everything to avoid flying Berlin Air.
Výhody: On time, no concerns. A short easy flight.
Extra charging for baggage!
Výhody: Service im Flugzeug war nicht sehr gut! Ich habe für 1 glass wasser 2 mal gefragt aber habe nix bekommen! Schade
Nevýhody: Für 19 kilo baggage, 60,00€ ist unfär!!!
Late boarding with no explanation
Výhody: The check in process was relatively painless
Nevýhody: The flight boarded late workout any explanation. We left 40 minutes late. Our luggage was lost somewhere in this process and did not make it to our final destination. I was not able to be seated next to my husband on this flight.
Watch out for bag fees
Výhody: The flight was short, thank goodness because it seemed like everything else went wrong.
Nevýhody: When I first looked on the sight for checking my bags it said it was going to be $25 and I was okay with that because we were planning on checking our bags. When I checked into the flight there was nothing that said to add checked bags. Then when I get to the airport to pay for the bags they charged us 60 euro for EACH BAG! They said that it was after a certain time the price goes up. I NEVER saw anything like that on the site when I first checked and and had no choice but to pay for the bags. The price of the bags was more than our WHOLE PLANE TICKET!! Be warned to look into how much you have to pay for bags. This was my first expeirence with air berlin through booking through Kayak and I was NOT PLEASED!
no information given
Nevýhody: - my flight from dusseldorf has been cancelled and nobody told us why. First they said it will be 3 hour delay but then the flight was cancelled.
It was late
Výhody: The crew kindness
Nevýhody: The flights were very unpunctual, causing to loose the connection. Poor excuses, blaming the weather when the other airlines were taking off normally.
Nevýhody: they wanted to charge me 200 euro for 1/4 of a flight for a pet in a cabin. Since it was a combined flight with alitalia. So i cancelled it and will never use any of those 2 companies again.
Výhody: Well organized and on time.
Nevýhody: A bit overloaded, too much carry on suitcase on board.
Výhody: cabin crew service was quite good. the cabin crew were very friendly and kind mannered.
Nevýhody: In-flight entertainment: did not work for 1of 4 seats that we had booked in AUH-VIE route. It was hanging (stuck). Veg options were very limited or not available.
Nevýhody: Boarding procedure was very disorganized and took way too long. It made our flight more than an hour late and we missed our train connection.
Výhody: In the the ticket terms it was written that my ticket include baggage up to 23 kg, but still they charage me 65 euros for 15kg. The flight was in a half hour delay, and it took a long time for the baggage to arrive to the Baggage Claim area. Overall : realy bad
Nevýhody: The crew where nice
Good flight and on time performance
Výhody: Very easy trip. Good service.
Nevýhody: Everything was very good. No complaints. The online check in could be improved to email a wallet boarding pass.
Is this a One World Affiliate?
Výhody: It was on time
Nevýhody: I hold One World Sapphire membership. NIKI claims to be One World - the symbol is printed on their information. There is a 2 page feature on the benefits in the inflight magazine. I was not offered lounge access or preferred seating. The seat separation is impossible for me, I am 194 cm tall. Very bad experience on my RAK-VIE flight Oct 30.
Nevýhody: The crew got our names wrong on the boarding passes which is why we were late boarding the plane. Very very inconvenient especially because the boarding gate was FARTHEST from the entrance so we had to literally run or else we would have missed the plane.
Nevýhody: Plane crowded, not much room once seated.
over charged on my luggage
Nevýhody: I had one bag with me and they charge 67 euros for that, on flight from VIENNA to PARIS, instead the 25 euros that shows on their website on the section about baggage fee. I argument the guy about that and he said that was nothing that he could do.
Nevýhody: I love it
Berlin Airport is a nightmare; & Outrageous AirBer
Výhody: The AirBerlin flight itself was fine.
Nevýhody: The airport was a problem. Terrible instructions on where to go and how to check in. Took forever. The building is like a warehouse so sound was not good and impossible to hear announcements. Be prepared for this if your flight is out of Terminal C. And, like others we were hit with a huge baggage fee at the airport by AirBerlin and no opportunity to pay online. The whole terminal experience was not good, not organized & not friendly.
Nevýhody: We booked a nonstop flight Vienna to Zurich and when we arrived at the airport they had canceled it! Very frustrating! We are now two for two with canceled flights in Europe, the first being Transavia. At least Niki offered to put us on the next flight, but not a nonstop like we paid for and arriving much later (wasting vacation time!). Transavia made us buy new tickets. I wouldn't fly either airline in the future. Neither offered us any compensation despite the EU having rules about that (I find out after the fact online).
good for the short distance
Výhody: Departure and arrival on time
Nevýhody: Not much space...
cancelled and late flights
Výhody: friendly crew
Nevýhody: first flight cancelled completely with no warning or explanation. 10 CHF voucher? doesn't cover the cost of a meal while waiting for next flight. Return flight delayed 3 hours. I asked for a voucher, was assured there was a coffee station at the gate, but it was all for pay, no voucher given. Not impressed with Niki's dependability at all, or their generosity when cancellations and delays happen. Don't plan to fly with them again.
Výhody: Generally good
Nevýhody: Outrageous baggage fees
Výhody: The crew were really nice
Nevýhody: I bought an Economy ticket on your website and you bought an Economy Lite ticket from Airberlin. It cost me $220 for two bags there and back. I am willing to discuss and for you to make this right.
They lost my rebooking, so I never actually flew w
Nevýhody: Their reservation system, which told me I was booked then they lost the booking hours later.
Výhody: Flight was prompt and went smoothly
Nevýhody: More leg room could be nice, but for the price of the ticket it was alright
Nevýhody: I couldn't check in online the day before therefore I couldn't pay for my bag. When I got to the airport they told me I had to pay for my bag. I told them that I was aware of that but I couldn't check in online they did but care they made me pay 60 euros. Everytime I tried to check in online it gave an error message and told me I had to check in at the airport.
Nevýhody: Charged us $60 at airport to check in a small suitcase that would ordinarily fit into most average size plane overheard compartments.
Once you are on the plane, it got better
Výhody: Flight was quick. Staff was courteous.
Nevýhody: No understanding of how to board a plane. No signage to help anyone board either. PA system in Madrid is dreadful and no one could understand the instructions
I would fly again with Niki
Nevýhody: The flight was good overall for a 2 hours distance. The crew was nice and helpful.
Výhody: Crew was friendly, fun and lively (young ladies) Extremely smooth landing Amazing speed of luggage handling at destination, it came in less than five minutes of dicking in to the gate
Nevýhody: Nothing to complain about on this short flight
Flight delays, no information
Výhody: Drink service was good, and they provided a surprisingly decent sandwich on board.
Nevýhody: The flight was delayed -- which happens to all airlines -- but the information communicated was very poor. The 9:00 pm flight still showed up on the screens as "on time" until a bit after 9:00 pm. No announcement, no update.
Very friendly crew, great food
Výhody: I was surprised by the quality of food, and that food was served on a short flight. The crew were very friendly and helpful.
Well, they tried...
Nevýhody: half hour late had to cram on a bus just to drive 20 meters to the plane no vegan sandwich