Nevýhody: Some food and more than water
Výhody: Wonderful service and very smooth flight!
Výhody: The crew was great on this short 40 minute airtime flight. There was no food or entertainment. Water and juice were provided.
Nevýhody: Airport checkin was very slow.
Nevýhody: If you say “group” then board by groups.
Good flight, slightly delayed.
Výhody: Staff was friendly, professional.
Nevýhody: Flight was slightly delayed
Výhody: The attitude of crew
Nevýhody: It would be easier if our gate wasnt changed at the last moment
Výhody: British Airways food
Nevýhody: American Airlines staff at O’Hare. They called my 16 year old daughter a worry wart when she asked about rerouting her suitcase when she had to get different routing for a weather delay. She made it to Russia little thanks to them. Finnair staff also abandoned the gate very quickly after departure
Výhody: Nice crew, flights on time.
Nevýhody: Arm rest on aisle can't be raised thus making exit nearly impossible especially when seat in front is in reclining position. This is a safety hazard. We were not allowed to change our seats online after checking in.
Výhody: Finnair is a great airline and I am thinking of booking my next flight to Russia directly from them to avoid having to deal with uncaring 3rd parties
Nevýhody: Nothing. JustFly.com sucks and they raised my stress level throughout the whole experience. The managers are rude and nobody knows what they are doing. I wish I could report them to the BBB, but I doubt they even care. I am just not going to purchase tickets from travel sites anymore.
Výhody: The Flight from Helsinki to Moscow was Amazing. Loved everything about it
Nevýhody: I could have not dealt with JustFly.com to book my tickets. Any issues that I had prior to my trip were made 100 times worse by the fact that nobody at customer service knew what they were doing. In addition, their emails to rate the phone calls led to nowhere. THE WORST EXPERIENCE I EVER HAD.
Nevýhody: Best crew. Clean planes. Great food
Nevýhody: Always fantastic with finnair
Nevýhody: My bag was left in Helsinki but got it delivered to my house next day
Nevýhody: Nice !
Výhody: The crew was great and the food was amazingly good for airline food. In fact the food was probably the best I have ever had on a plane.
Nevýhody: The boarding process was very crowded. They herded everyone into a tight space just to stand there fr 20 minutes.
Nevýhody: Delay in departure for 1 hour
Nevýhody: Miss flight to New York
Nevýhody: delayed departure
Nevýhody: Delayed one hour 20 minutes
Nevýhody: The huge delays
Nevýhody: Flight from Vilnius to Helsinki was canceled.
Very nice flight.
Výhody: Excellent staff.
Výhody: On Time departure and arrival.
Nevýhody: Embarked and disembarked by bus - spent longer in the busses than on the plane. ATR72 aircraft - little room for luggage (or humans). Will not use this route in the winter due to the safety record of ATR72’s in freezing conditions - I know they have all approvals, but history speaks for itself.
Výhody: Nice service.Nice flight.
Výhody: it was on time
Nevýhody: Too trifty on food and food choices. Only gave juice.
Výhody: Good connection.
First time Finnair- never again
Výhody: Crew was polite
Nevýhody: Flight was delayed and I missed my overseas connection. At first Finnair rep assured that my connection flight would be waiting for me in Helsinki but mid flight it was announced that I was out of luck and indeed missed the connection. There was total of over 50 passengers missing connection together with me. Spent 2 hours in line for transfer services and was rebooked for a flight next day. Multiple passengers who used Finnair before shared that delays like that were happening on regular basis. Previously, Finnair lost my baggage and couldn’t find it for almost 3 days.
Nevýhody: Delayed, bad and rood personal, bad food.
Nevýhody: The flight to US arrive ves late n we lost our connection
Výhody: Close to on time
Nevýhody: Lost luggage in Helsinki on flight from Moscow to Helsinki to JFK. Food was not good or appetizing - small portions cold bread. Service was not overly friendly on flight to Russia - the way back was better. Finnair gave away seats with extra leg room our friends we were travelling with purchased and paid for in advance. They had boarding passes printed at home with the correct seats, but they were given away by Finnair just before the flight, allegedly because online questionnaire was filled out incorrectly - ridiculous. The supervisor at the gate threatened to not let them on the plane if they would not back down and initially would not process their refund - but finally did process the refund, allegedly. I am trying to get lost baggage returned to us before Memorial Day but I have been on hold for 15 minutes waiting to talk with someone and they came back to say they cannot help. We landed on 5/24 at 4pm and probably will not get bags until 5/30 due to weekend and Memorial day holiday. Plane was pretty old. Very bad experience. Would not fly with them again.
Punctual but poor selection of food
Výhody: The flight departed and arrived on time, plane is clean and confortable
Nevýhody: Not much to choose from of you're hungry
Výhody: Friendly crew. On time. Clean. Comfortable.
Nevýhody: All was fine.
Don't use Finnair on winter
Nevýhody: the plane was later for 40 min and my plane to NY flew off without me and 11 people.
Výhody: Quik transfer.
Nevýhody: No included meals on that flight.Just coffe.No entertainment either.
Výhody: The marrimekko takeover was cool
Nevýhody: The seats go too far back so the person in front of you is basically in your lap.
Nevýhody: The flight was booked as an Iberia flight and though they are partners there was no clarification of this and I arrived at the airport to be told all Iberia flights were finished. Luckily I figured it out but definitely caused some confusion as it was not stated a tether that the flight was finnair and not Iberia.
Fabulous Helsinki Airport
Výhody: Had a five hour layover in Helsinki. They have a man made birch forest and recliners for sleeping.
Výhody: No comments here. It was a regular flight.
Nevýhody: I had an exit row seat, but during the mobile app usage, clicking on the wrong option (failing to confirm that you meet all the requirements and choosing next) took me out of that option - and no way back. The "groups" in the boarding process do not apply. Potentially leading to problems with finding overhead bins. Boarding at SVO was bad. The process said "check in" but we had to wait 30+ more minutes, and then when the lines were organized, it was a free for all with 4 lanes haphazardly organized, and one couple held up the entire line while five people in the adjacent went through just fine.
Výhody: Service was good.
Not a bad flight
Výhody: Seats were better than hoped and boarding was efficient
Nevýhody: People do try to bring on too large of luggage, it's obvious but they'll learn once aboard. Food could be better and more coffee. But overall a good flight for the duration.
Výhody: Flight was smooth. Pilot was good and experienced. Food nice and movie selection good.
Nevýhody: The attitudes of the stuartess and unwillingness to accomodate requests of a window seat.
Okay budget carrier
Výhody: Courtesy of the crew
Nevýhody: 4 seats' rows in the center of the plane make the passengers sitting in the middle very crammed. Food has no vegetarian options.
Výhody: Food, Service
Nevýhody: Waiting for opening at LED to checking
Nevýhody: Flight was cancelled less than 6 hours before the flight, and it took us 18 hours to get home with two legs. Terrible experience