Nevýhody: Flight got cancelled without previous notice.
Výhody: the snacks, the service, the hospitality
Nevýhody: They do not offer the service to carry pets below the plane. They charge for checked baggage and they charge a lot to carry a pet into the cabin.
Výhody: timing was ok, and we arrived on time.
Nevýhody: the bathroom did not have water and are too old. the plane had a terrible noise that the loud speaker we cuoul not hear what they were saying.
Nevýhody: Flight was cancelled because it came late the day before!!!
Flight was ontime
Výhody: Both ways SDQ to AUA and AUA to SDQ the flight was on time, boarding was fast, also check in was fast
Výhody: Fast flight
Nevýhody: The snacks are bad
Výhody: Delicious Dominican food!
Nevýhody: 1 hour delay onboard plane without any info from crew.
Nevýhody: Not on time
Got me home ^_^
Výhody: With the incoming hurricane my group decided to head home and PAWA got us back to Miami on time, the on board sandwich was filling enough, the crew was great. Not a circumstance I would like to have happen again, but I'm glad PAWA was there for us.
Nevýhody: No leg room, and the tray wasn't worth using (which was fine for me personally).
Výhody: Puntual on time
Nevýhody: El avión no estaba en muy buena condición por dentro. Look litte old inside
Nice atention to passengers
Výhody: No delays
Nevýhody: The terminal assigned
Výhody: The good was amazing n keeping that dominican flavor is good, in addition to keeping old Schöll aviation in place helps pawa standbout
Nevýhody: The airplane are too old they smell old, no entertainment , the boarding process was a mess there was no orginzation and the flight was delayed and no communication , just didn't see any sense of urgency from the gate crew(7) of them
Výhody: Crew was very attentive
Nevýhody: 4 1/2 hrs delay is unacceptable
It was ok
Výhody: All of my flight legs on PAWA were "on time" no major delays. Food and drinks are offered on board with flights from Miami to DR.
Nevýhody: The planes are old! The tray table in front of me was broken, and very little leg room. No entertainment on board, bring your own.
Výhody: Everything was smooth. No hassle. Good job. Hope that you could flight to Santiago any time soon.
Nevýhody: That the website is not able to do check in for Dominican Republic yet. And the telephones make almost impossible communicate with them.
Broken car seat
Nevýhody: We asked to check our car seat at the counter with other luggage and were told we needed to take it to the gate. We gate checked it and when we got it back it was broken. This was on our return flight and thankfully we had a car seat installed in our car to use. We were told that we couldn't make a claim at the airport bc they could not help us since it was gate checked. I tried multiple times you reach the customer service and couldn't find anyone who's spoke English well enough to help me. Finally I was told through what's app to email them what happened. I haven't heard anything back.
Very professional, great flight! Attention and food.
Výhody: Pawa was fantastic! Flight attendants were very professional, arrival on time, friendly customer service, easy boarding, great food, free spirits on board, just excellent all around. No charge for luggage. I would fly again with them without a Doubt. Thank you Pawa! Keep doing what you are doing and you'll earn more customers!
Nevýhody: Planes are kind of old.
Výhody: everything went very well
Nevýhody: long wait to pay for extra luggage
Nevýhody: the seats are small and they are old and look dirty
PAWA is doing a great job at providing good service at a decent price
Výhody: The price included luggage, free meal and drinks on board. The crew service is excellent and very friendly.
Nevýhody: schedule change and older planes.
Cancelled flight without notification
Výhody: The plane and the flight itself were fine.
Nevýhody: They cancelled our flight and never notified us. When we showed up at the airport their desk was not open. Had to call the third party booking agency, stay on hold forever, for them to tell us our flight was cancelled and rescheduled 14 hours later. They also changed our return flight to 12 hours earlier. So we basically lost a day on our trip. When we asked them about compensation they told us to call a number and talk to someone.
This is terrible airline!
Výhody: Ticket counter staff in Miami and Dom Rep were friendly and helpful.
Nevýhody: Totally uncooperative, do not have affiliation with other airlines and the flight attendants are very rude. I will NEVER USE THEM AGAIN AND HAVE TOLD ALL MY BUSINESS ASSOCIATES, FRIEND AND FAMILY NEVER TO FLY WITH THEM.
Nevýhody: All the PAWA personnel are rude to Americans. If you don't speak Spanish they totally ignore you. The planes are old and noisy and the entire organization is unorganized.
Get it together PAWA.
Výhody: Food on the plane.
Nevýhody: My itinerary, departure and return flight, changed multiple times with very short notice. Airline is very unreliable. It was very frustrating to have to keep changing my vacations plans because of their inconsistency.
Výhody: The boarding process was quick and easy. I had an exit row seat so I had a lot of leg room. There was plenty of space in the overhead bins. We were given free food and drinks.
Nevýhody: My seat did not recline. The food was not the greatest. On the way to Santo Domingo I had a chicken and rice plate that was delicious. I was looking forward to having that again but instead they gave us a "chicken sandwich". But at least we got free food.
Výhody: The flight was on time and the crew from sto dgo to miami new their job
Nevýhody: On my way from.miami to DR it was super uncomfortable because the seat in front of me was lean to the point that I couldn't open my tray, the flight atendand were lost like if they didn't have much experience.
Výhody: The crew on board was very friendly, welcoming and service-oriented.
Nevýhody: The ground staff at both Airports, SDQ and MIA were cold, impersonal and transactional. The supervisor at MIA was very impolite. She inquired bank details and flight details, with sensitive personal information, all that to guarantee, as she said to comply to the law, which wasn't the case. Personal bank details and sensitive personal details are not needed to proof a flight out of the country, in case a visa is expired. The planes were dated, a bit noisy and unfortunately no entertainment, other than jokes from the staff
Výhody: Food,crew,on time
Nevýhody: Seats, restroom
Výhody: Food on board
Nevýhody: Front desk personel
Výhody: I liked the food. And a very smooth flight on my way Back.
Nevýhody: The planes were old. Not many space between seats.
Výhody: All great service!!!!
Will Not Fly PAWA SXM to MIA again!
Výhody: Planes were clean, and staff was nice, but disorganized.
Nevýhody: The flights looked extremely appealing when flying from St Maarten to Miami as the layover time was very short in DR (45 min) and the price was half of AA's. PAWA cancelled the short layover flights both ways with no notification and replaced with a 5 hr layover to MIA and a 4 hr layover coming back! If we hadn't checked to find out the flight coming back was cancelled, we would have missed our connection and been delayed overnight in the DR! I will also never use Kayak's 3rd party agent Justfly.com again, as they were no help whatsoever in getting the flights changed. We had to make the changes at the airport. Never again!
Výhody: The crew was very nice and professional.
Výhody: todo me encanto, la mejor aerolinea de todos los tiempos, el servicio excelente el personal magnifico, lo unico que nos me gusto fue que cambiaron mi boleto de hora y lo supe dos dias antes del vuelo.. great experience
Don't fly here they cancelled my flight without no
Výhody: Nothing! Horrible service and everything
Nevýhody: They cancelled the flight they didn't notify me nor the third party agency kayak used to book the flight, the airline does not have a us number nor it has it easily accessible after 3 hours ended noticing that they flight was cancelled and new flight was schedule for 10 hours later without notice thanks!! Don't ever flight here
Nevýhody: landing, crew service,
I would like to have sceen tv like others plane,.
Nevýhody: the plane do not have a screen tv, .. the plane was old!!!! thats scareme
Výhody: The Aircraft its very dirty and old
Výhody: the flight was fast the crew was helpful and polite food was great everything on time
Výhody: The service of the staff was really good and love the fact that the airline highlights the best of the Dominican culture as in the food and beverage, menu artwork, etc., I only missed a little bit of merengue as background music when we landed (hahaha).
Nevýhody: There's no entertainment such as movies or music available in aircraft, but it was a short trip and I brought my own entertainment devices.
Výhody: The flight was perfect and they bring us a boucher to eqt because of the delay.
Nevýhody: They had a 5 hours delay, the San Juan gate was lonely, old, with no air apart of everything, any convenience stores open. Ir was my first time, and my first impression isnt the best. :(
Not bad at all
Výhody: It was quick , got to Antigua in no time , there wasn't any difficulty or delay.
Nevýhody: No food no entertainment, narrow isles and space between rows. I am okay with it but someone else mite be concerned.
Výhody: I like the way they give us food and the food delicious
Nevýhody: Everything was fine
Výhody: The big plane and its comfortable configuration
Nevýhody: Mi maleta se la llevaron y no verificaron si realmente era rl equipaje de la persona que se lo estaba llevando.. malisimo soporte de servicio en el aeropuerto
I would fly with them again.
Výhody: The food was good. We boarded quickly and arrived early. Staff was very nice.
Nevýhody: Airplane does not have much leg room, however it was a quick flight so it was bearable.
Výhody: Staff very couteous and attentive. crew was always asking if you wanted to refills or assistance very good service overall.
Nevýhody: Other flyers on the plane on both my flights round-trip were very loud. On the first flight there was a sports team and didn't stop celebrating. On the flight back the people sitting around me then stop saying loud jokes and I didn't mind but my girlfriend asked them several times to lower their volume so she could Have some much needed rest
Nevýhody: No magazines or any entertainment available.
Nevýhody: The flight attendents were not very helpful.