Nevýhody: The airline went bankruptcy And I didn’t get my money back
Nevýhody: I had A return flight to ccs and SBA airline said the flight was canceled didn’t even bother to reschedule or less so to refund me it is a mediocre airline with a very very bad costumer service
Terrible airline DO NOT BUY TICKET
Výhody: I did not like anything!!
Nevýhody: They canceled the flight and did not return my money, I was not able to get to miami. Lost my connecting flight and all the reservations I previously had. They do not have a customer service line or they never pick up the phone. They kept lying to me telling me that I would be on the next flight and I was not! Seriously, DO NOT BUY! stay away from this horrible company.
The worst airline of all-time
Nevýhody: They canceled my flight and didn't refund me. I had to buy another ticket with American Airlines for roughly $2000 CCS-MIA-CCS. Don't EVER fly with Santa Barbara! THEY ARE SCAMMERS!
Nevýhody: I could not take this flight, so i have lost the whole ticket,
I tried to reach SBR by all means to get my money back no reply.
Waiting for it landing..one day Lost.
Výhody: The company air must have a better compromise with his passagers
Výhody: It was on time and well atended.
Nevýhody: Airplane was uncomfortable
Fly is delete
Nevýhody: The fly is delete for more than 12 hours. Because SBA have a suck manages of cancel flys from previous days.
Výhody: We ordered a narrow wheelchair for my mother who cannot walk. It never made it. I had to carry her to her seat in first class.
Nevýhody: 4.5 hours late without any chance to leave any earlier. Food was horrific and the staff didnt help at all
Výhody: Everything pretty good
Nevýhody: My flight was changed due to Santa Barbara's problems (without letting us know that before) with its schedule. I was supposed to take off on 17th at 10 am, and I ended up heading to Caracas on 18th afternoon. This is so unrespectful and I am not traveling with this airline anymore. In fact, I had the same problem with my flight Caracas-Miami in December.
Nevýhody: tanto el vuelo de ida como el de regreso fueron demorados
Don't ever flight Santa Barbara Airline
Nevýhody: 20 hours delay on both ways,, planes extremely old with awful service,, don't sell tickets on that airline to anyone!
Výhody: The crew makes their best efforts
Nevýhody: The flights were delayed both way. The flight CCS - MIA was delayed for 6 hours to departure and MIA - CCS was 1 day to departure !!!!!!. I don`t like at all. No worth the paid. It is too much.
They cancel the return flight with not advice
Nevýhody: They cancel the return flight with not advice
Nevýhody: still waiting
The worst Airline in the world
Nevýhody: My flight was schedule for Thursday 6:00am SBA 1/19/17. When we went to the front desk of this airline some "guy" told us that they don't have fights to Venezuela!.. They had two options: Aruba or Santo Domingo.. So, we had to decide.. Cause THEY DON'T HAVE AIRPLANES the don't have organization, they don't have common sense!!!.. The are renting other airlines' planes to transport their passengers!!!!!!!.. And the staff is the most disgusting people ever!!.. Some people have 3 days waiting to make it to their home!! It's that possible???? This airline should disappear!!!!
Výhody: Nothing, this airline should not be operating, mediocre. No words to describe such a bad experience.
Výhody: I'm never flying again with this airline, or purchasing tickets from Kayak.
Nevýhody: Because my trip had as a return date on 10 and arrived in Venezuela 12 the aircraft were damaged and nevertheless we were boarded the light was going inside the aircraft, it was terrible for my children and for me.
The whole experience was a complete disaster.
Výhody: They responded sending us to decent hotel.
Nevýhody: The delay was almost 24 hours and it was extremely disorganized.
The worst experience I've have
Výhody: The onboard crew was fine.
Nevýhody: When I depart from Caracas It have a delay about 16 Hrs, my flight has to be departed at 12:30 m on Dec 6 but it departed at 2:00 am on Dec 07, and nobody response about of that delay , and additionally my bags were left in Caracas and arrive to Miami a day before. The returning flight from Miami has a 1:30 hr Delay awful experience with Santa Barbara
Nevýhody: This airline is really very irresponsible I have more than 24 hours delayed. They are very irrespectful. I would never will travel again with them
The worst airline ever
Výhody: The worst. Bad attitude. ETA not even estimated. I could be more than 24 hours delay.
Výhody: Delayed 6 hours total. Awful customer service
flight overbooked. delayed. aborted.
Výhody: Nothing. Just another poor venezuelan airline for poor venezuelan people.
Nevýhody: Passengers transfered to next flight without advance notification.
Nevýhody: WE'RE ON 7 HOURS DELAY AND COUNTING.
A average flight
Výhody: Both ways was ontime. Crew was friendly. Food terrible
Výhody: We have some delays in both flights but it wasnt airlines fault.
The air conditioning in the flight Caracas Miami was set too cold and we got sick.
The food it is terrible. If you get in an overseas flight at least the snack should be something you can eat.
Worst airline ever
Nevýhody: Flight was delayed 5 hours.
Výhody: Big and confortable plane
Awful airline! It's always the same
Nevýhody: 5 hours delay, awful staff, small plane with no space for all carry ons, food is always disgusting.
I did not fly because they cancelled the plane.
Nevýhody: I did not fly because they cancelled the plane to the next day. On the next day, wanted additional money and the plane cannot take all passengers from previous day because the plane was smaller than expected. They took my passport and i ran after my passport to see where it is. It was terrible while we were at panama and i did not fly. It was very terrible.
Flight scheduled for 5 pm and delayed until 3:45 a
Nevýhody: Worst service. Unpolite crew. No information. Bad attitude
SBA is always late
Výhody: The capacity of luggage
Nevýhody: It was the worst experiencie in my life. Everything was horrible! The flight, unpuctuality, the manager! I supposed to take my flyght at 6am, and they closed at 4am because the manager said that they don't have capacity for more passangers because it was "too late". So I had to wait until 4:40pm to take the next flight! I have never lived a experience that terrible like this.
Please have someone call me at 347-672-8227, I hav
Výhody: Don't like at all.
Výhody: Nothing flight was delayed 10 hours.
Nevýhody: There was no music or movies
Nevýhody: late and condition of the airplane
Nevýhody: Having to be at the airport four hours before departure.
Výhody: Nothing positive
Nevýhody: Terrible airline, no customer support at all, unnecessary 4 hours prior to flight check in, if you need to make a change to your reservation is double the ticket price, it's cheaper to miss the flight and get a new ticket.
Always fly are delated
Nevýhody: These airline always the fly left delayed and when u get your destination the SBA don't want get responsible for lodging and or pay for ticket exchange due to their delated
Výhody: The flight was on time and they were welcoming at the checking desk. The food was good comparing to other airlines
Nevýhody: The boarding was awful, messy, terrible handlers, they ask us to make a line instead of asking us to board by groups. You really need to improve that. The flight attendants spoke really bad English... So bad that it's better if they don't give the safety instructions if English unless they know the la gauge really well, it makes look the airline unprofessional. Besides that it was good and I'll travel again with you guys
Never never never on time
Nevýhody: Flight from CCS back to Miami left Caracas with 6 hours delay, came to the airport at 02:00 AM on Friday, only to find our that Airline decided to bump me to the next flight that departed ( Also late) at 12:30 PM.
Nevýhody: I never received any e-ticket, I called the airline early on Sunday to ask for it and they told me I era not listed for the flight I had the reservation for. I checked with my daughter, who had made the purchase through Kayak and she confirmed that the airline had made the charge. So, I missed the flight and got charged. Now I have to dispute it. I had to purchase another separate ticket and I am traveling today
Nevýhody: mas de 9 horas de horas de retraso.
more than 9 hours delayed
Always not a good services
Nevýhody: Always bad services and they know it. Just because they are the cheapest prices.
Flight so late
Nevýhody: Hotel food was very bad
Výhody: Time, precision and punctuality
Nevýhody: Flight attendants sound rude. Landing abrupt
Always cancelling flights. Always late and moving
Nevýhody: A lot
Servicio y puntualidad regular
Výhody: Una de las pocas alternativas para vuelo directo caracas miami 2 maletas de 32 kg en clase economica
Nevýhody: El mantenimiento de la cabina es malo, hay deterioro evidente en las butacas
3 hours delay
Výhody: Not much
Nevýhody: Not entertainment, not even radio. The plain look and feel old.
Výhody: The flight was on time!
Check In Terrible Extra Fees only accepted cash,
Výhody: Crew was good.
Nevýhody: Terrible Check In, Untrained check in personal, check in personal asking for extra cash for weird taxes and weird laws for families traveling with kids, Global Entry, Very dirty Airplane, Bad Smell, old and bad maintenance airplane, terrible food.
Výhody: It was delayed 90 minutes
Boarding was on time bnut flight got delayed two h
Výhody: check in and boarding process was quick and efective. Flight was quiet no turbulance.
Nevýhody: Two hour wait on the runway at the airport of origin. Food was bad. Crew was okay.