Výhody: Competent crew, lots of free movies, reasonably priced food, on time.
Nevýhody: Seat padding is a little thin, long bus ride from terminal to the plane.
Výhody: Plane was clean and flight crew was friendly.
Easy & fast flight!
Výhody: It was really nice using the Alaska Airlines appt to check-in early..whole process was easy when I arrived to airport
Nevýhody: Need WIFI..I guess that was only available for first class. Also better snacks would be good since there was only 1 option.
Výhody: On time
Nevýhody: Too crowdede and tight when in middle seat.
Nevýhody: The need to go back to the international terminal for a domestic flight was very frustrating. We did not get any alerts or instructions to do so prior to arriving and needed to take a train back to international wasting time and making us worry about missing flight. Food no gluten free options
The female flight attendant was not friendly to anyone especially.
Výhody: Flight took off and arrived on time.
Nevýhody: Female flight attendant was very rude to the lady in front of me that had two children she didn’t want to help her at all and she didn’t smile at anyone I was watching her go up and down the isles she gave out drinks and she did not smile at anyone and you can’t be in that kind a job and not smile even if your having a bad day
Nevýhody: Easy fligh, check on and departure. Friendly stewards.
Great flight and friendly staff!
Výhody: I slept the whole time so I can’t say anything about the food and bevarge service, but the staff and ease of boarding made the whole process great! We even left the gate early.
Rough flight into SLC but that was the weather's fault.
Výhody: Rough flight into SLC but that was the weather's fault. Most prefect landing ever!
SMF to PDX
Výhody: Early departure & early arrival.
Nevýhody: When landed, no gate to go. Had to wait another 10-15 min. So in essence, arrived early didn’t get us deboard early.
Výhody: Flight was good once we got in the air
Nevýhody: Significantly delayed 2+ hours with no compensation or
Terrible flight, plane & communication
Nevýhody: No ice throughout this get the long flight — except when the overhead a/c vents spit on everyone with a window seat.
Worst Turbulence & a Dare devil pilot
Výhody: Attendants were awesome. Good service
Nevýhody: Whoever that pilot that flew this flight needs to b le cautioned. He took us through the worst Turbulence I've ever witnessed in a plane in my life. Then announced he plan to go through another crazier one. Though we never experienced the 2nd turbulence, that is because the pilot was probably warned not to go through it because dude over intercom planned to go through it. Crazy pilot. Then his landing at Seattle, whheew. Goodness, this guy fly's like he just got off a bar.
Nevýhody: My seat wasn’t assigned ahead of time which caused a bit of stress, but the gate agent was very helpful and I ended up with a seat that had more leg room than anticipated.
Výhody: On time, staff professional & kind
Nevýhody: Ran out of refreshment on the PM flight
Výhody: The flight attendants were reassuring, accommodating and friendly.
Nevýhody: Delayed , waited till the storm got there then boarded the plane. We were on the runway for over an hour until we can take off. The plane is also very old and needs an upgrade with screens for entertainment
Nevýhody: Good scarce
Careless with bad customer service
Nevýhody: Flight got delayed by 2 hours. Crew was very careless about the situation. I had purchased a UFC pay per view to watch while in the air because I originally was going to watch it with my friends as soon as I arrived, but I couldn't watch it because of the delay and there was no WiFi available under 10 000 feet. So I paid $65 for a PPV I could not watch. One of the flight attendants was on her phone texting while I was asking her a question, making no eye contact, then she would just shrug her shoulders and not give me an answer. She didn't even know what Alaska's customer service phone number was! She works for them!! She didn't even care to find it out for me. She'd just shrug her shoulders! On top of the delay nobody offers at least free food??!! Not even a cheap snack to calm the hunger down after being stuck for 2 extra hours! HORRIBLE EXPERIENCE!!!
Nevýhody: Almost 2hr delay not a huge fan that I didn’t find out after we had gotten to the airport.
Výhody: Good service from the attendants, comfortable seats in economy.
Výhody: Fast, efficient, touched down early.
Nevýhody: Not comfortable despite looking like it would be.
Delayed 4 hours. Attendants lied about reason/weather.
Výhody: Nothing - arrived at 2 and everything closed. Stuck in airport until rental cars are open.
Nevýhody: The delay. No attempt to schedule me on something else. Total disregard for passengerd
Výhody: Comfortable flight from Love Field to La Guardia. Plenty of legroom, generous with the complimentary snacks, attentive flight crew. Could ask for more and at a great price.
Výhody: Boarding crew was fantastic and very friendly
Nevýhody: Seats are little uncomfortable
Nevýhody: Crew was not engaging nor friendly
Výhody: The flight wasn’t overbooked. The pilot avoided a rain storm so was mostly turbulence free
had free text and movies
Nevýhody: Did not buy any food
Výhody: The flight experience went well; flight attendants were casual yet very friendly and attentive.
Nevýhody: Boarding out of MSP almost missed my flight - arrived early just missed the call. I didn’t rate the food because I didn’t purchase any. I didn’t rate the electronics because I read a book and slept. Overall excellent experience.
Výhody: Seats on this flight were a bit more comfortable than the seats on our flights going to Hawaii, but they could still use improvement. Plenty of leg room, was nice. Staff/Crew were all very friendly.
Nevýhody: I don't like that fact that Alaska Airlines has no entertainment. Yes, they have entertainment for those who bring their own computer/device and download their app - or those who want to "rent" a device from them. Just another way to make money for them. Not fair. A flight over 3 hours should include free entertainment and I should not have to bring my own device for it.
Not a fan of Alaska Airlines
Výhody: Staff/Crew were very friendly. Plane was clean.
Nevýhody: Seats were terribly uncomfortable! NO cushion = a very sore bottom. Very disappointed in the entertainment. This airline expects everyone to have a device to play their downloadable entertainment or else pay to rent a device.
Good service overall
Výhody: Loved everything about the trips
Výhody: On time, Tiffany was very helpful, kind and pleasant. Benito assisted with wheelchair. Benito gave excellent service.
Výhody: Waiting in the airport for 6 hours
Nevýhody: Missing the connecting flight to Japan
Delayed 3 hours
Výhody: Flight was quick, staff was helpful and thorough
Nevýhody: We were delayed at the airport for 3 hours because of a need for a first aid kit on board.
Výhody: Both flight attendants were superb and friendly. Nice flight
Nevýhody: Everything was great. There wasnt a thing that I didn't like.
Výhody: The crew was very personable and it was a very comfortable trip.
Nevýhody: They gave only water for refreshments
Výhody: Everything was great.
Výhody: Landed early.
Výhody: They worked with me in obtaining a replacement flight
Nevýhody: Had to wait an extra 8 hours to board and had a long layover and lost a whole dau
Výhody: our flight was actually 15-20 minutes late leaving pdx and we still arrived in seattle early. great job.
Legroom is key for me!
Výhody: Even in the small Embraer regional jet, there was enough legroom.
Nevýhody: All was fine
Výhody: Smooth flight, easy boarding
Nevýhody: 3 hr delay after my outbound to Dallas was also canceled. Seems this airline needs to get it together.
Delay, Delay, Delay
Výhody: The crew was very nice and they tried to keep us informed.
Nevýhody: The Flight was delayed by two hours, then an additional delay once we reached the airport. I am currently sitting on the tarmac after landing waiting an additional 25 minutes for a gate to open up and it’s almost midnight. I have to get up to go to work in the morning in about 5 hours.
Nevýhody: Seats are horrible
Nevýhody: Seats are horrible
Výhody: Great upgrade to First Class!
Poor service, old plane, no outlets in premium
Výhody: leg room was nice
Nevýhody: poor service old plane lots of turbulence sandwiches were stale AND burnt $75 extra per person for myself and 2 kids. No functioning entertainment, no outlets, wifi wasn't working
Výhody: Comfortable flight with lots of amenities. Good food
Výhody: Comfortable, efficient boarding,
Nevýhody: I didn't have a place to charge my mobile
I've never flown Alaska before, however I was an amazing experience. h
Výhody: I enjoyed everything over all, as well as the friendlly atmosphere and EXCELLENT customer service.
Výhody: Good Good
Nevýhody: I was asked to check in and pay for a very small carry on. I noticed that the other passengers were allowed much bigger carry on without charge. That is unacceptable. I will most likely not fly Alaska airlines again
Výhody: Everything was perfect smooth flight and good hospitality thanks so much
Nevýhody: Boarding was confusing. As expected, business class boarded first, then premium economy row 6-8, then row 14-21, totally skipped row 9-13, what the heck??? Happened on both legs of flight.
There are two airports in Dallas
Nevýhody: That would have been good to know. We showed up to the larger airport in Dallas and was informed that we need to be at the smaller one that is 30 min in a $50 death defying cab ride away
Výhody: The entire crew was amazing. One of if not the smoothest landings I've ever experienced on a flight. Entertainment selection was good.
Nevýhody: Only negative if there was one is the entertainment selection was only good, not great. A handful of newer movies would make it great.
Great flight and overall experience
Výhody: Before our trip I hadn't flown commercially since before 9/11 so I was expecting a horrible experience. I was happily surprised with a great experience with Alaska Airlines. Checking in was super easy, everyone was friendly and helpful, and the flight was great.
Nevýhody: The ONLY thing I didn't enjoy throughout the flight had nothing to do with the airline. There were a couple kids crying and parents who honestly seemed to have no idea how to parent... But we just ignored them and just joked about how ridiculous their attempts to calm the kids down was.