Výhody: Friendly crew and quick boarding.
Nevýhody: Delay was annoying.
Nevýhody: Movies are a bit limited
Nevýhody: Boarding down the rain and cold morning was not oaky
Good flight and crew
Výhody: Flight was on time and well managed. Nicer than Ryanair but limited facilities as this is a charter airline. No video or seat bag nets for example.
Nevýhody: Limited features on board.
Výhody: Easy check in and great in-flight service. Nice to have a full meal and bar service.
Nevýhody: Slightly delayed, but nothing much.
Nevýhody: Still sitting in the San Francisco airport
With some luck l will be in Minneapolis by midnight
Thomson LTN to NAP
Výhody: Easy boarding with no wait time, very straightforward transfers to hotels on arrival with Thomson organised coaches.
Nevýhody: Very small and confined seats led to an uncomfortable flight. Cabin crew were not attentive.
A catalogue of errors
Výhody: It took me to Zante
Nevýhody: We checked in online but still had to wait 45 just to drop our bags. waiting for an hour on the plane before take off. The captain not giving accurate timings. Circling so many times before landing I was nearly sick. And a very hard landing so much so I hit my head on the seat in front of me.
Výhody: 1)I like the leg room in economy. 2) the bathrooms allow for a lot of headroom when compared to some airlines. 3)the affordability of the flights when compared to other long haul airlines
Nevýhody: 1) Boarding was late (seems to be a regular occurrence) and as a result the flight was delayed. 2)They have a habit of over booking seats. 3)There's no onboard wifi. For such a new jet in these modern times, I'd expect that such amenities would be a standard. 4) The online checkin is a bit dodgy; i had to keep refreshing the page- not very comforting. 5) Somehow having a one way ticket back to my HOME country (barbados) was deemed as an anomaly at the checkin desk at Gatwick. Ended up waiting for about 30 minutes at the checkin desk waiting for my boarding pass to be approved- absolute madness
Výhody: Took off on time and landed early
Výhody: The aircraft ergonomics and layout good, the cabin staff etiquette and service attention excellent, great cleanliness of cabin and on board toilets, and considering space limitations and high number of passengers the food and refreshments were excellent. Makes B.A. look second rate. Again excellent driving by those at the pointed end.
Nevýhody: Ground staff at departures at Montego bay were a little aggressive and arrogant. Dont know where the hell the 787 manufacturing plant got their seat designers from, but they certainly didnt get a degree in human anatomy, I guess they thought the plane would only get short haul usage i.e. two and a half hour flights......seating most unconfortable!
Výhody: Efficient and timely
Nevýhody: Tight for space and asked to change one of two seats to a aisle seat for my partner who had a bladder infection and needed to go to the toilet often. Was refused at check on saying no available seats but after take off noticed that there were available seats.
Výhody: A lot of leg room. On time departure, on time arrival.
Nevýhody: Food on board a bit pricey.
Výhody: Very helpful crew
Seating a disappointment
Výhody: Perhaps because I'd previously flown Premium Cabin on the Dreamliner but I found the seating uncomfortable. I've flown long haul economy with both Etihad and Singapore and was expecting the Dreamliner to be up there with these airlines. Sadly not. In all other respects the flight was fine. Boarding, food etc all good.
Nevýhody: Seating uncomfortable
They denied me a flight back
Výhody: On time and fast
Nevýhody: The plane was old, and falling apart. They didn't allow me to return to my home country, made me miss my flight, and forced me to buy another ticket. Never will I go with them again! Poor customer service! Also morning flights are so early no train makes it at that hour. You'd have to spend the night at the airport.
One of the worst flights I have had
Výhody: The aircraft (787)
Nevýhody: The booking & checking system was terrible: online check-in didn't work, adding a bag didnt work. When calling the helpline an unhelpful agent explained that 3 days before the flight I could neither check in online nor add a bag! I've never heard or seen this with any other airline. I was told I would have to pay excess at the airport, around 10GBP per kilo! When I asked to speak to someone else I was told there was noone I could speak to! So, one of the largest travel companies in the world has noone to speak to when you have a problem... think about that for a moment. I felt like I was in a Kafkaesque novel. Crazily, when I phoned back in desperation later that day, it was suddenly no problem to add a bag. At the airport it was a similar fiasco: Thomson insists on a ridiculous 5kg for the on-board luggage. Most board cases already weigh 2-3 kilos before you've put anything in them! Not just this, the case was weighed at check-in. Again, I haven't experienced this in years. So the not very competent check-in agent had me juggling weight between two cases, just to comply with the rules, rules which seem exlusive to Thomson. This was the worst pre-flight experience I have ever had, and I have flown more than 25 times a year on average for the last 20 years. Thomson needs to revise its website, procedures & customer service urgently.
Výhody: Very modern
Nevýhody: Newer movies
Výhody: They kept us up to date about delays
Nevýhody: The delays
Surely it has to be better than this?
Výhody: Once through security boarding was relatively quick. Small seats though with very little leg room. Pleasant cabin crew though. I do wish that the airlines would invest in decent seats, on both the 757 (outbound) and the 737 (inbound) I suffered really bad with cramp and ANNOYINGLY this policy of having seats that recline on a short haul flight is silly. There is barely enough room already with the seat in front reclining ...
Nevýhody: Check-In was ridiculous at Manchester Airport on the outbound flight with a long single very slow moving queue. 6 Check-In staff for about 7 or 8 flights all leaving within the hour! And then frustratingly the same on the way home - just 4 desks open for 4 flights all leaving within a hour of each other.