Výhody: Seats very comfy
Nevýhody: Very delayed
Výhody: Crew very friendly and communicative.
Nevýhody: Seating seemed exceptional tight - between my knees and seat in front of me.
Nevýhody: The flight was continually delayed for about 6 hours before they cancelled it. They hardly kept us updated, no crew member offered a different flight or any service. After They switched my flight over to American they didn’t do it correctly so I had to call customer service for around 30 minutes.
Výhody: The Fleight canceled without notice.
Great pilot and crew
Výhody: Pilot and flight attendant were spot on. Very smooth and quick flight. I appreciated the pilott’s concern for a young lady who slipped and fell when entering the aircraft. He made a point to come back in the cabin and check on her.
Nevýhody: Long time on ORD tarmac. Snacks and small drink size inadequate. Seat did not recline.
American Airlines late again
Nevýhody: - delayed flight - messing boarding process - stuck on a shuttle bus for 30 minutes
Výhody: Boarded quickly which allowed for earlier take off and almost and hour early landing. Fantastic service!
Rina at YYZ
Výhody: Rina is amazing. She is the sole reason that we've started flying with American Airlines again. I really hope your company shows her the appreciation that she deserves. I wish I could do more for her than to just send a review, but I just hope she knows how much I (and my fiancee) appreciate her and her big heart.
Výhody: Flight left and arrived on time as well as luggage.
Nevýhody: Jet was small (2 seats + 1 across) especially for someone over six feet. Tight fit, couldn’t stand up.
Výhody: Crew was friendly.
Nevýhody: Small plane so we had to bus out to the tarmac and board in the rain. Fine. Sat for 3 hours on the runway waiting for the storm to pass. Not the best but at least there was a good reason. Then when we land it turns out the luggage had been sitting outside the whole time we were waiting to take off. Not ok! Everything in my bag was drenched. Had to stay up an extra 2 hours drying my suit with the hotel hairdryer for a wedding the next day.
white crud dropping from ceiling
Nevýhody: Gross gelatinous crud dropping from ceiling. Flight attendant denying it was happening even while crud dropping. Gross
Nevýhody: Plane was very late due to computer malfunction within “Trans State” airlines, the subcontracted airline American uses. The internal plane PA system was extremely loud and cut in and out during announcements. American’s brand is clearly tarnished working with this airline
Nevýhody: Delayed flight cause United scheduled crew rest at the same time of the flight. There was no crew to fly the plane for 6 hours. Unacceptable
Never even got there.
Výhody: Missed threec onnections and never even got to our destination. Stuck in Denver in a heap Hotel with not luggage.
Nevýhody: See anove. Of my last 8 segments on United, none have been on time.
Výhody: overall experience was good. Such a quick flight and the takeoff and landing were smooth.
Nevýhody: The fact that if I checked my bag I would have to pay an extra $25.
Výhody: Not kayak, they were great! American Airlines was a nightmare. Will book with Kayak but will never fly American Airlines again.
Nevýhody: Cancellations and delays.
It's a shame that major airline from a Major Airport can't support bet
Výhody: it's a relatively short flight and it gets me home... but it's a little offensive to be stuffed to these small planes after what is typically a long journey to get to JFK.
Nevýhody: Uncomfortable seats, No attempt at all for food or beverage, not even water.. Only saving grace is I was exhausted after over 12 hours of travel and slept virtually the entire trip.
Výhody: Flight was on time
Nevýhody: Using Gate 35 X
Great friendly staff and service
Výhody: Staff were jovial, friendly and accommodating.
Started boarding, plane wasn’t even there
Nevýhody: We started boarding on time only to be told that the plan wasn’t even at the gate. Had to wait another hour or so to board and got in a full hour late without any notice beforehand.
Nevýhody: Cramped seating on flight from Rochester to Washington.
Horrible customer service
Nevýhody: Wow. Major fail American Airlines. At DCA airport since 7pm for a 10:10pm flight to Cleveland. Around 8:30pm, flight is delayed until 11:35pm. At 9:02pm a customer service agent tells me that the “reason” our flight to Cleveland was delayed is that the plane that will take us to there is delayed getting out of Providence (RI). Took a screen shot. At 9:02pm, someone knew that we wouldn’t even have the plane into DCA until just after midnight. But apparently at 11:32pm (and still right now at 11:43pm) we have taken off at 11:37pm from DCA to CLE. #justwant2behome And by the way, all this is on top of leaving Managua, Nicaragua on 7:50am flight (up since 4:00am), traveling with a 3-year-old, and being sick. Thanks for an awful end to this long day of travel, American Airlines.
Výhody: I had a difficult time walking down the airplane to deplane.
Nevýhody: I had to pay for my seats.
Výhody: The flight was smooth and uneventful.
Nevýhody: I had to pay for my seats.
Nevýhody: Flight was delayed; boarding area cramped and without any amenities.
Výhody: Very helpful and kind staff. My flight was comfortable and on time. Great day to travel.
Výhody: Great boarding process, was able to check my bag at the gate. Pleasant flight crew.
Nevýhody: Slight delay, we had to wait on the commuter bus for about 20 min.
Výhody: Delayed 2 hours. What more can I say?
Výhody: Efficient, smooth departure and arrived early. It's a commuter flight so you have to adjust your expectations accordingly.
Might has well have flown Southwest if I wanted a cattle car
Výhody: Getting home safely
Nevýhody: 2 hours late Boarding area a smdisaster They load you on a bus and then you stand and wait They were cold and mechanical
Nevýhody: Air conditioning did not work. Flight left late.
Nevýhody: One hour late
American Late Airlines
Nevýhody: Gate agents made no effort to alert passengers waiting to board that the flight would be delayed until we were already at least 20 minutes passed the original board time.
Výhody: Flight was on time
Výhody: Full plane and boarded quickly. Out of 35X
Nevýhody: Shiuld have a choice of N/A for food and entertainment Too many people jammed onto the bus o get out to the plane
Nevýhody: No wifi or power outlets on the plane.
Never fly united airlines ever!
Výhody: 550. Flight to Washington d.c. was cancelled, the 950 am flight also cancelled because the airplane had a fuel leak. We were boarded then asked to get off the plane. 3 hrs later were on a 4 hr cab ride to Boston to fly to SFO and get there at 9pm. Worst flying ever I'll be complaining and blasting them for the rest of my life. Nwcwr use this garbage airline again.
Výhody: Everything was great with the exception of the bathroom; 1 hour into the flight it was disgusting one might expect that at the end of a long flight but not at that duration;
Nevýhody: The flight was 50 minutes delayed. The attendant talked the entire time, making on-flight entertainment unwatchable.
Výhody: I booked non stop. Got to the airport and told it's a through flight but wouldn't have to change planes. Got to the first stop and told exit plane so crew could clean. As soon as we got off we were told to change planes. So we expected around 5:30 but instead arrived to the airport at 7:45.
Výhody: Got me onto the plane with wheel chair very well.
Nevýhody: Did not have wheel chair at Columbus as promised. Had to wait and almost missed my ride.
Výhody: crew was good, personnel at the gate tried their best to be helpful
Výhody: Flight was great for what I wanted, convenient time with direct flight.
Five hour delay, no service
Výhody: They gave me some points for my delay
Nevýhody: Mechanical issue in Ohio led to a 5 hour delay and landing at 2am. No food or drinks offer while we waited. No apologies - it wasn't their fault something was wrong with the incoming plane.
Too much for one flight attendant to manage well
Výhody: It got me home
Nevýhody: Poor read lights Cramped coach Overheated cabin...very uncomfortable
Worst flight experience in a long time
Výhody: Not much. The flight attendants were fine. Once I got in the air everything was fine.
Nevýhody: Well, considering what should've taken 6hrs actually took about 14, I'd say the whole flight experience was awful. Two missed flights and one major delay later and of course the extra food expenses incurred made this one of the worst flight experiences I've ever had.
Easy flight with no problems!
Výhody: Our flight was as expected. No delays and no issues. In today's day and age, that's a win!
Flight short & sweet
Výhody: Short & sweet
Nevýhody: The delay but was good reason .. tire needed to be changed so understandable
Výhody: Preboarding check efficient flight attendants nice
Nevýhody: Seat small little leg room
Missed the connection
Nevýhody: I missed my flight because the first flight was delayed 3 times and was stuck in Chicago with my infant son late at night with no bags. Had a friend pick us up from Peoria so I didn't have to spend the night in the airport with my baby alone with nothing.
Výhody: Very nice crew
Nevýhody: Flight was delayed
Weak flight attendant on return trip from Wahingto
Výhody: safe piloting, close to on time, no major delays.
Nevýhody: The flight attendant on the return trip from Washington to Burlington was not helpful. My seat had newspapers and garbage in it when I got to my seat and when I asked the flight attendant to take it she said she was too busy getting ready for takeoff and did not seem to care that the seats were clean before we got there. Just feel that the standards for customer support should be higher.
Nevýhody: Flight was canceled and missed my meeting
Výhody: Very smooth,good crew
Nevýhody: There was kind of a delay,but they made the time up nicely
Výhody: Easy on and off. Great crew!
Výhody: No problems with this flight. Just got on the plane, took snap and was in DC. What more could you ask for?
Crew great. No entertainment drink and pretzels
Výhody: Seat fine. Trip fine
Wheelchair not waiting for us. Hard to get. Flight
Výhody: Had to walk from plane to terminal. Had to work to find wheelchair. Not good. Man who came was good. Flight fine.
Nevýhody: No wheelchair. Waiting. Had to make connections. Worried. But did make it
I was running late to board the plane but announce
Výhody: Everything was great
Nevýhody: The crew was excellent and trip itself was short, there isn't one thing I didn't like about my trip