Got passed over during the first drink service. Second service was more agreeable. Passengers are allowed to prop their feet up on the backs of the seats in front of them and to play their devices without headphones so everyone has to listen to it?For 4 hours. Why does this go unchecked? Is the comfort of a single passenger more important than all the others? I normally have nothing but good things to say about Air France but they missed the mark today by a wide margin.
Výhody: "Seats ok. Crew is super. Drinks offered"
Nevýhody: "Nothing, AF rocks"
Výhody: "Clean plane , good crew ,"
Nevýhody: "they didn't load my baggage from flight 1 to 2"
Výhody: "Nice crew"
Nevýhody: "Not loose my luggage:)"
Výhody: "The rest area"
Nevýhody: "The airport was cold and it should be warmer"
Nevýhody: "Air France’s apathy towards its customers is shocking. Traveling with three children , our flight was delayed by 3hrs resulting us arriving in Paris after 1AM. With the airport shuttle(CDVAL) to our airport hotel closed, they offered no assistance despite of my request. Simply asked us to take a taxi (when all taxi stands are abandoned at 2AM). Beware if traveling with family."
Nevýhody: "Boarding (by bus) was a total chaos. I had to stand for about 50 minutes, either on the crowded bus or, after climbing with great difficulty three flights of stairs to a high jet-bridge (I am 76), standing there forever with 200 persons waiting to get access to the plane. Totally unacceptable. They started the boarding process early (50 minutes before departure), but passengers were allowed to actually board the plane at the time it was supposed to take off."
Výhody: "The cabin crew were amazing and the seats very comfortable, even in economy. I'm not a super comfortable flyer so I loved that the pilot would always warn when we were getting into turbulence. 2 thumbs up. I will fly Air France again"
Nevýhody: "I'd appreciate a better selection of food and drinks, even if I have to pay for the drinks."
Nevýhody: "We didn’t travel to Detroit... we were re-routed 3 times and our luggage is lost, some really helpful ppl along the way (thankfully) and some really crummy ppl too... no in between... still not to our destination"
Výhody: "Boarding procedures and crew were top. Wines and beverages excellent and even in super economy water was served several times"
Nevýhody: "The food could have been much better, should consider doing everything organic. As it was, the chicken in the meal was awful, the dessert terrible. The rice in the salad hard, almost uncooked. The only good quality food was the bread and the cheese"
Výhody: "Nothing !! Such a bullshit flight ever !!!"
Nevýhody: "No tv fo 14 hr long flight !! Flight delayed for 1 he !! No proper arranged to board .. it was kiosk!! Food quality was worse. No space to seat !! Can’t sleep .. no leg space !! Worst fight till the date !!!"
Výhody: "Flight was on time."
Nevýhody: "In flight complimentary food and drink service could have been better."
Výhody: "Crew was ok and servicial"
Nevýhody: "Food and reception at door of boarding"
Výhody: "The entertainment options were great."
Nevýhody: "Seats are so cramped. I'm 5'3" and could use either arm rest because both people on either side spilled into my seat."
Výhody: "The comfort of the flight snd kindness of the crew."
Nevýhody: "My connecting flight to san francisco was through Delta, which it was on a different terminal, I had to carry my luggage out of the airport in order to get to delta’s terminal - the buildings are not connected."
Výhody: "Had decent room space seats comfortable"
Nevýhody: "My luggage could have arrived for a start"
Výhody: "Not being charged for my first bag of luggage"
Výhody: "I'm not Hindu, but I requested Hindu Vegetarian meal. It was very tasty and enjoyable."
Nevýhody: "Seats were not comfortable, even in Comfort + seating isle."
Výhody: "Everything was great"
Výhody: "Fantastic Crew!"
Nevýhody: "Seats are comfortable but tight."
Nevýhody: "Better in flight entertainment"
Nevýhody: "Flying back to US, passsengers get charged for their luggage. Which this is not informed to us, neither On our email nor when we were checking ( for free) in Us"
Výhody: "Just a routine flight but done with perfect execution."
Výhody: "Food was good, crew was very professional and courteous. Flight was smooth."
Nevýhody: "Coach was cramped and the video system didn’t work very well"
Výhody: "Friendly crew, good meal and entertainment"
Nevýhody: "Boarding agent forced me to check in my carry-on even though the carry-on fit in the cage and fullfilled all the requirements. I specifically called Air France prior to the flight to make sure I won’t have any issues as my 1st flight was operated by Delta and I wanted to confirm the luggage requirements were the same. My carry-on weighted only 5 kilos. I was extremely upset the way I was treated w/ the boarding agent behind the counter in Prague. On the top of that, her and the supervisor were very rude to my mom as they told her she had an extra carry-on which wasn’t the case. She traveled w/ a small briefcase where her mask for sleep apnea was. This is not considered an additional carry-on. The boarding agent (Czech lady and her supervisor) were not only rude but obviously lacked knowledge as well. My carry-on suitcase would easily fit in the overhead bin plus there was plenty of space inside the plane as it the flight wasn’t completely full."
Nevýhody: "Flight was delayed by 1h30min, so we arrived very late"
Výhody: "The staff was very nice and friendly"
Nevýhody: "One hour delay without any information on embarking and another hour in the plane before departure"
Nevýhody: "1/ the transfer crew needed 50 mn to enter my son’s visa number in her computer and she almost let us miss our flight 2/ we were separated (party of 3, my son being 5 YEARS OLD) - how can they allow a boarding and expecting my 5 year old to do a 10 hours flight BY HIMSELF???? 3/ no kids menus, even if I had ordered it before 4/ food in general was very mediocre 5/ crew was unprofessional and they acted bored"
Výhody: "Very helpful cabin crew and did well to communicate in English to me. Flight was on time and landed ahead of schedule"
Nevýhody: "Entertainment system had to be rebooted as it did not work Small screen handset was not working for the entire flight food selection was not as big as KLM or China Eastern Bathroom on board was smaller than KLM or China Eastern which meant changing into more comfortable clothing for the night flight"
Nevýhody: "Crew not only lacked sensibility to understand the purpose of an emotional support dog but kept harassing me about the dog being tied to my seat. At some point a flight attendant even tried to touch my dog, invading my personal space. When the dog rightfully acted defensive trying to protect me, the crew member started threatening me that he would have the dog sent to cargo, the last thing a person with an emotional support pet wants to hear. Extreme lack of professionalism."
Výhody: "La entrada"
Nevýhody: "El resto de cosas"
Výhody: "Free snack and drinks. Good service."
Nevýhody: "Booked assistance and got dumped at the gate 3hrs before departure, no English spoken and didn't even ask if my mum needed the bathroom or if we wanted to do some shopping. Just in a rush to get rid of us. Flying only KLM from now."
Výhody: "What’s not to like!"
Výhody: "Staff was nice"
Nevýhody: "Very cramped. Poor leg room also with.metal bars under seats that further. Limited foot room. Terrible options in movies."
Výhody: "Todo muy bien Volvería a viajar con ellos."
Výhody: "The crew is great, with their typical slightly humourous and casual French attitude. Great collection of international quality movies."
Nevýhody: "Average and disappointing sitting space. The vegan lacto-ovo meal is disappointing."
Výhody: "Being able to have my meal at the airport before my flight so that I could sleep in comfort."
Výhody: "The flight crew was excellent. My husband and I flew economy and I saw the crew keep passengers well fed (several meals and snacks) and were attentive to everyone's needs and all done with a smile. I thought the hot towels for cleansing our hands before meals was a very nice touch!"
Výhody: "Efficient check-in."
Nevýhody: "It was raining in Prague so I can understand that luggage is going to get wet. But when we opened our luggage at least half of our clothes were wet. It would seem that the luggage sat out for quite a while prior to departure for that much soaking of clothes. Fortunately we are staying in Paris for a few days and can get our clothes dried out."
Nevýhody: "Meal choice missing kosher non-gluten combination."
Výhody: "cookies were great"
Nevýhody: "we paid for two seats together (one aisle and one middle) an exit row with extra legroom from paris to LA. but when we got to Prague they had one of us in the middle seat in the exit row and the other in a completely different part of the plane, also a middle row. The folks in Prague couldn't fix this, they moved one ticket to a different exit row, not together, different part of the plane. In Paris, but ONLY after I located my receipt on my phone, they moved us to the seats we had paid for."
Nevýhody: "Flight was delayed by 1 hour 30 minutes. After over 24 hours of travel this was not appreciated. Also no lounge access at Toronto airport."
Výhody: "Efficient boarding. Interesting hot food. Entertainment variety very good."
Nevýhody: "Business class seats hard. Did not flatten out for sleep."
Výhody: "Not much"
Nevýhody: "Ground service at check-in was very poor: Misinformation and failure to provide a level of service that other SkyMiles partners provide for Gold level traveler."
Výhody: "I liked their seats, I had enough space to get comfortable flying internationally for 14 hours."
Nevýhody: "Just wish they served water a couple times more, because when you're in the plane for the whole day, 2-3 little cups isn't enough."
Výhody: "Average flight"
Nevýhody: "Food on AF montreal - paris flight and totally rude stewardesses"
Výhody: "I was too tired to stay awake so I slept most of the flight. The ground crew at the checking booth was kind enough to provide me with an aisle seat to accommodate my long legs, from which I suffer if I would sit in a middle seat."
Nevýhody: "Nothing that I can remember, again I was too tired to stay awake."