Nevýhody: "The flight was booked round trip and the experience coming back was terrible. The same standards were not applied. Serval passengers weren’t allowed to take small carryons that would fit under the seat. I paid for a seat and bag with my flight and was charged again leaving Prague. The online booking kept freezing and wouldn’t allow me to check in for my flight. So frustrating."
Výhody: "Nice crew"
Nevýhody: "The plane should be heated before the passengers are boarded. Everybody stayed in all their layers until leaving the plane as it was very cold onboard the whole flight."
Nevýhody: "everything ground crew lazy and not polite no space at all in the plane, night flight, talking too much during the flight"
Nevýhody: "No food, only water, no entertainment"
Nevýhody: "Plane was smaller than what I thought it would be."
Výhody: "Crew was nice."
Nevýhody: "So uncomfortable. No space to sit comfortably on a long flight. Really unreasonable. Headphone jack didn’t work. Power outlet did not work. You have to rent VR goggles for entertainment. Just the most uncomfortable trip I’ve ever taken."
Výhody: "The crew was friendly and attentive but really hard to understand"
Nevýhody: "The airport was not well organized some parts very unattractive and lots of walking. The boarding process with the automatic check in was inefficient requiring so many staff. Requiring another security check before boarding seemed redundant and disorganized. Bathrooms were not convenient"
Nevýhody: "My son has this flight and I bought his ticket.. he lose the luggages.Why ur flight had delayt why"
Výhody: "Absolutely NOTHING"
Nevýhody: "Late to depart on an 1:15 minute flight for over an hour while telling the passengers nothing"
Nevýhody: "Flight was delayed almost two hours, plane wasn't at the gate, only one bus was provided for transport, everything on board was in Russian (as the plane previously arrived from Russia)."
Výhody: "Flight was smooth"
Nevýhody: "Gates were changed without notice, had to go through security twice because of that, no signs at the gate or announcement about the gate change, rude personnel at boarding, trying to make you check in your bag even when it is within carry on limits"
Výhody: "Seat comfort and leg room. Cleanliness great"
Výhody: "Checking in and security at Prague was excellent. We didn’t use any entertainment or food/drinks on the flight"
Nevýhody: "Carry on bag with wheels wouldn’t fit in their container because the wheels are not flexible. Was off by 2-3 centimeters and they wouldn’t let us take the bag on."
Nevýhody: "Very small aircraft"
Výhody: "Was absolutely on time"
Nevýhody: "All staff and crew very rude and unhelpful . Worst I have come across in my over 100 international travels"
Výhody: "I slept for 45 minutes"
Nevýhody: "1.5 hours delayed. No explanation given. Had to check bag at gate due to no space, overhead bins completely full. I was among the last to board and there was ample room for at least ten bags in bins as far back as row 14 on flight. Asked for my bag and they refused."
Výhody: "Friendly gate agents and crew"
Nevýhody: "Multi-level pricing structure provides several layers of add on luggage and carry on upcharges that aren't readily evident in your initial ticket purchase."
Výhody: "I liked the young lady who was the flight attendant. Actually, that was a (bad?) joke, everyone in the crew was above 45 (maybe more). And given that I received no service, I cannot comment on the flight attendants"
Nevýhody: "Nothing included : no food, not even water. Older aircraft (ATR 42/72), with propeller engines (not jet!) -> longer flight by more than one hour Smaller aircraft -> my regular hand luggage was actually stored in the cargo area (that happened to many other passengers), and got it back a little wet from rain. Smaller aircraft -> air turbulence feel stronger than with a larger aircraft Price is determined by supply and demand, but... this flight was the return trip; on the way to Prague 3 days before I traveled with TAROM, food included, larger jet aircraft (hand luggage with me, shorter trip), and cheaper than Czech Airlines."
Výhody: "Speed. Great staff and very friendly."
Nevýhody: "Food choice limited bit to be fair it was a short trip :-)"
Výhody: "Flight arrived on time. It was not that expensive."
Nevýhody: "I had a bad time during the boarding process. They made me pay $56 to check my backpack in the gate. I have been traveling for two weeks with my backpack and this was the first time that an airline made me check my backpack and pay. My husband has the same backpack and they let him pass with no problem. The wost thing is that the flight was not full and there was space available for my bag. They didnt offered water during the flight."
Nevýhody: "Same flight when booked directly had a different baggage allowance, and the fare difference did not make u for the additional baggage...."
Výhody: "on time handling of hand luggage"
Nevýhody: "No free drinks of any kind."
Výhody: "Bigger seats, not so crowded."
Výhody: "Left on time, all went well"
Výhody: "Nothing. It was the worst airline experience I have ever had."
Nevýhody: "We were charged 90 euros for two bags that are considered carry on bags by every other airline. We felt that we were robbed at the gate and taking advantage of. we were forced to check to carry-on bags and then charge double of what any airline in the United States charges to check a bag. One of the women at he gate who worked for Czech airlines was very rude to us and to other customers. To add insult to injury, when we boarded the plane we were told that we could not get a glass of water unless we paid for it because we were riding in the economy section. We have traveled around the world for the past 45 years and had never encountered an airline that did not even offer its customers complementary glasses of water. I felt that we had been taking advantage of at the gate. I had never been on any airline where they would not give a glass of water that was not paid for. I have never been on an airline with such little class. Some of my family members are planning to visit Prague in the spring. I will tell them and everyone else I know to avoid flying with your airline.We felt that we were robbed at the gate and taking advantage. We are thinking of hosting our daughter's wedding next praying in Prague. We are expecting 80 to 100 guests to come to that wedding. If our daughter decides to have her wedding in Prague, we will be telling all of those potential customers to fly air France or some American airline and to avoid the Czech airline. I found your airline and your service to be worthy of a zero"
Výhody: "Friendly people and very professional from the ticket agent to the boarding to the flight attendants."
Nevýhody: "Seats were on small side, no entertainment, food and drink had to be purchased, checked baggage cost extra."
Nevýhody: "About 15 minutes before boarding, a gate agent came over to us and asked to see our boarding passes. He then told us that we had booked Economy Lite, which apparently meant that we were only allowed a carry on bag and no personal item. He said we would have to pay $35 euro apiece to check our suitcases so we could carry our personal item on. We had booked regular economy class through Kayak, and nothing was said by either Kayak or Czech Airlines about Economy Lite or bag limits. We then went up to the gate to talk with an agent about the lack of notice and to request that they waive the fee. They refused and told us to take it up with Kayak. (I agree that Kayak is responsible for not making us aware of this.) We then asked what it would have cost us to check the bags in advance and they said 25 euro. We asked if they would agree to charge us that instead of 35 euro. They refused to do that, and then the gate agent told us it would be 40 euro, not 35. We told her that the previous agent told us it would be 35 euro. She said, "well he was wrong." No apology for the confusion, and just rude overall. To top it all off, she then charged us 1220 Czech Crowns per bag. We asked her why so much, and she said that was the same as 40 euro. We told her that wasn't correct, and she said it was. We then showed her the exchange calculation on our phone and that she had charged us 200 Crowns too much. She then said, "well it's 45 euros, then." We pointed out that 45 euros wouldn't even be that much. At that point she said "then you can just write Czech Airlines" and walked off. It's easily the worst experience I have ever had with an airline. Completely unprofessional, rude, and downright dishonest. And like I said earlier, Kayak needs to be proactive and let people know these bag rules apply so they can either a) choose a different airline or b) save themselves some money and pay to check their bags in advance."
Výhody: "Short flight from Prague to Paris"
Nevýhody: "Flight was delayed"
Výhody: "The lady on the desk was very correct."
Nevýhody: "We were treated very agressively by a responsible who wanted to make us pay unfairly for our 2 small lugagges. Example : he said it is overweight. I said check it, it was 8 Kg. Then he said it does not fit . I said check it. It was perfectly in the norm. Then he threatens me that he will be on the gate to control me again. etc... My feeling : he was trying by any means to make us pay unfairly."
Nevýhody: "Given the price of the ticket, there should have been some basic food and drink options for free - like water. The boarding process was a free-for-all, very unorganized. The cabin crew was very friendly."
Nevýhody: "Flight was delayed - but no info whatsoever (even if there were agents at the gate) sitting in the plane again waiting - no info. really horrible customer service"
Nevýhody: "The people that were assisting with boarding with unbelievably rude. I had a carryon that was approved by the woman who checked me in and then when boarding I was told that I would have to check my bag for 45 euros (35 euros was the original cost and an extra 10 euros because I did not check it earlier. So glad I got to pay an extra 10 euros for carrying my luggage through the airport !!!!!!"
Výhody: "We got on and our bags made it even though we were running late."
Nevýhody: "We did self check-in and had boarding passes printed but still had to wait in line to drop of checked bags."
Nevýhody: "The flight was delayed by an hour in a half and then when we board there's appareantly something wrong with the plan. We sit there for 45 minutes and then the Captain was given the OK to fly. Mind you, I bought my train tickets with a 3 hour gap so if anything happened I would be okay but no! I missed the train any way because I had to wait for my luggage which the flight attendant said "did not fit on the plane" but the person behind me had the same size duffel bag and was said nothing to! As if that wasn't enough then I have to fly a small aircraft from Prague to Madrid with extreme anxiety and scared because who knows if this plane goes down for whatever problem! If there is a problem with the plane you fix it before you board yor passengers not after you're already on the taxi run way and stop the flight! That is the airlines responsibility and they were completely and utterly careless!"
Výhody: "Cheap tickets with great service. Highly recommend"
Výhody: "Staff was good."
Nevýhody: "No water."
Výhody: "Terrible flight and service. The flight got delayed for 3hrs. We got 1500 Ft food voucher(~$6). Most of restaurants were closed but we were told to use the voicher on the same day. It was 10:30pm. No drink was served during flight. You havw to pay for everything."
Nevýhody: "Boarding the bus and having to stand in great heat while inhaling the diesel fumes for 20 minutes. No one said anything to us. We just stood waiting. Additionally people took the seats on the bus to hold thier belongings preventing those of us who needed to sit down standing up."
Nevýhody: "The flight was so hot passengers were sweating through their clothing. In addition, the seats were so small you had 8 inches between the person in fronts headrest and your face."
Výhody: "The crew were very nice and helpful."
Nevýhody: "We had to bus far away from the main airport to get on our plane."
Výhody: "Everything was onetime and easy."
Nevýhody: "They charged us an extra $35 per bag to check the luggage (even though that was supposed to be included in the ticket) I had read previous reviews and this seems to be common practice so I wasn't surprised when it happened."
Výhody: "It got me there"
Nevýhody: "Have to buy food and charged for bags."
Výhody: "The onboard staff were very friendly."
Nevýhody: "No water? I'm sorry, but this is the minimum."
Nevýhody: "The flight was very late."
Výhody: "My luggage was stolen at Kiev airport after check in. Luggage lost!!!! You need to warn people about Kiev airport. Many people appearances get their luggage stolen by airport personnel"
Nevýhody: "Kiev airport staff are stealing suitcases be warned. Plan to sue the airline and the airport"
When I arrived at the airport they left me to stand by. Did I ask why? They informed me that the fly was oversold. Finally, when they finished the boarding process, they confirmed, that they gave me the boarding to go to Milan. I arrived at the airport two hours in advance and the flight was delayed.
$40.00 check in fee if not checking on line, even though we ALL have to check in at counter too. 2.50€ for a water, but at terrible exchange rate for Huf. Uncomfortable at best for 6 hours. Zero entertainment. Crew are nice😃
The one thing I must say is that the flight wasn't full at all, and in this case, I'm really unsure why they wouldn't sit people farther from each other.
Výhody: "Plane on time, new plane, nice crew."
Nevýhody: "Ability to move seats."
Nevýhody: "Very very bad."
Výhody: "The flight was fine"
Nevýhody: "Let me know by mail to check in before I got to the airport and save me 35 euro"
Výhody: "Fast and smoothy check in"
Nevýhody: "After arrival to budapest not platformy ready and waiting over 10minutes"
Výhody: "I was at the gate. Before the door to enter the airplane. The Hungarian crew wasn’t telling me that they are closing the gate or going to close it. They completely ignore me and let me stand there and at the end I see the door close in front of me, 2 meter from me and they told me I mised flight."
Nevýhody: "I lost my money and I had to buy new flight with other company. Wizzair crew at budapest was very rude and didn’t take responsibility for the mistake they did. They could just say they are closing the door but nobody did. 2 meters from me and after I passed all security they ignored me completely."
Výhody: "Overall experience was good. Boarding was fine and onboard crew was nice and helpful."
Nevýhody: "Seats do not recline and there is not a lot of legroom, especially if you are over 180 cm."
Výhody: "The cheap fares"
Nevýhody: "Airplane was filthy, needed a thorough cleaning. More padding on the seat."
Výhody: "I think some of the issues were passenger related, and passengers not listening to the crew. So it wasn't so much I liked it but some of the crew's attitudes were warranted based on the passengers."
Nevýhody: "We were loaded onto the bus to take us to the plane and then stood on the bus for 45 minutes! Then were delayed even longer. With zero explanation the entire time. Additionally having to pay for even water is a bit much, especially when I came prepared, but drank more because it was hot on the bus."
Nevýhody: "Staff could of been friendlier. They would not give me a cup of water and said i had to buy a bottle."
Nevýhody: "Delay on departure and no bus at arrival"
Výhody: "The crew was so helpful and nice"
Nevýhody: "I was happy with everything"
Nevýhody: "Never announced for non-priority boarding, so many people were late to flight, causing delays. Much less than minimum leg room required for any normal human. Sat bolt upright with front seat digging into knees for 3 hours. Far from the cheapest ticket, but totally no frills, no food, no entertainment, limited baggage. Wizz Air mobile app barely works when required (for boarding passes, etc) Not enough room in overheads for all the carry on they allowed, had to sit with bag and jacket on my lap for flight, as no room under seat either."
Výhody: "Everything went to plan and we were very happy"
Výhody: "Clean aircraft with good on board staff. Flight departed on time and arrived early. Overall they are good value for a low cost carrier."
Nevýhody: "Wizz are a bit disorganised at bag check in, disorganised with overhead storage. Don't like the random seat assignment used if you don't want to pay the high price for assigned seats."
Výhody: "I liked how the crew on the plane worked. Very nice."
Nevýhody: "I didn't like the tedious boarding process when we were all herded into a very confined space. Also there was a cabin baggage issue that came up that might have been avoided if the new policy would have been made more obvious during the ticket purchase process."
Výhody: "The air hosts and hostesses were very polite and courteous."
Nevýhody: "The flight was delayed by an hour which meant we missed a connecting bus journey. The space in the seat is very limited and cramped, I was very uncomfortable in the chair with my knees pushed into the back of the seat in front. I am 6ft 1in which is tall but not that tall. Anyone taller might not be able to get into the seat at all. There was a problem with the website so we couldn't check in online and we had tried to change our flight a few days earlier but the website again didn't work, we tried to call a call centre whose number was on there, didn't work."
Nevýhody: "1. The check in was delayed and very chaotic. 2. The landing was horrible 3. The plane was not comfortable ."
Nevýhody: "Unconfortable sears. The seats cannot be moved back. The table is too high. I have traveled a lot but never seen tables at this height (above the chest). No entertainment, no wifi, and no food, but that's ok. After all, it's a low cost floght although many other low cost companies have wifi and entertaonments via mobile devices."
Nevýhody: "2 hrs late and we missed all our following connections as a result."
Výhody: "Comfortable seats. I chose premium price so no issues at check-in. Staff was fantastic! This was my first WIZZ Air flight. It will not be my last!"
Nevýhody: "Boarding did not provide order as everyone crowded to the front. Needs better lines."
Nevýhody: "hot on the plane"
Výhody: "Super easy online check-in, comfortable plane, lovely crew"
Nevýhody: "Waited a bit in a long hallway waiting for the last flightload of passengers to deplane."
Nevýhody: "Was delayed on tarmac due to security error, not their error, but they seemed unwilling to at least give people complimentary water or coffee. Cheap airline they are!"
Nevýhody: "When I went to check in an hour before my flight, Wizz charged me and many other passengers an unexpected 40 euro fee. They claimed the fee was for checking in in person---and then they also claimed it was too late to check in online. There is no information in my flight confirmation from Flightnetwork.com, which i purchased on kayak, indiciating that such a fee would be charged. Many other passengers had the same experience."
Nevýhody: ""Wizard of Oz Airlines" I'm surprised the pilots didn't ask for another hidden fee! Please book a full fair on a major carrier instead of hidden fee fiasco at the airport. headaches before a flight. Keep in mind no wizz staff to talk to before flight or in Budapest. Private contractors from airport do all the check in process and departures."
Výhody: "Everyone was really friendly and accommodating to my needs"
Nevýhody: "40 minutes late taking off - sitting on the plane"
Výhody: "nice servers"
Nevýhody: "no kosher food for free"
Výhody: "Staff aboard the aircraft were very nice and so was the passengers."
Nevýhody: "Bought a ticket two weeks ago to travel to Romania. Didn't have internet to check in, so I went to the airport to check in. When I got there because I was within 3 hours of boarding they had given away my ticket and made me a last priority boarder. I happened to get really lucky otherwise I wouldn't have gotten to fly on a flight I had previously paid for and was on time to."
Nevýhody: "The flight is late from tlv to luton and from luton to tlv."
Nevýhody: "We arrived at a field in Israel with 2 backpacks and did not charge us extra, but on the way back they decided to charge us at the last minute for the same cases we had arrived with. Nothing we said helped and the attitude was cold and hard. The flight was good"
Výhody: "Pleasant staff and good flight"
Nevýhody: "A bit of difficulty to check bag in online after original check in ...."
Výhody: "No food or entertainment on this flight,"
Nevýhody: "I found the luggage allowance confusing"
Výhody: "Actual in-air flying experience was smooth."
Nevýhody: "Due to technical issue with plane, passengers were delayed about 15-20 minutes on the tarmac in a crowded, hot shuttle bus with ineffective air conditioning and almost no fresh air coming in."
Výhody: "I use Wizzair very often .flight is always good.Pilots and crew are very well experianced.so if turbulences there is still trust in flight crew .today is very misty and cloudy in London .Very good landing in these bad conditions.i want to Thank all team of the crew."
Nevýhody: "Turbulences.It is sad that wizzair charges very high cost large cabin bags (especially on holidays time is bags different price than other months.)but other companies as Easyjet and ryanair allows one big and one small bag for free on board"
Výhody: "Friendly staff members"
Nevýhody: "They didn't have blanket and it was very cold.."
Nevýhody: "Despite long delay, there were no announcements by the staff about the delay until we were already almost 40 minutes past our original departure time. No water or food was distributed to the passengers despite the delay. Delay was not wizzair's fault but there was no customer service to speak off."
Výhody: "Flight on time"
Nevýhody: "Needed to pay 50 euros for luggage. Beware that unless you have a kids suitcase you will need to pay for luggage. Also, when boarding the hostess was pushing me to show my boarding pass- it took 30 seconds but she was already trying to push me to the side and let others board. Patience and understanding would have been nice. Seats are the smallest of all the regional carriers - not my first airline choice to travel for next time."
Výhody: "Brand new planes - on board crew was pleasant and the flights were smooth and on time."
Nevýhody: "Ridiculous size restrictions on carry-on. If you can pack your clothes in a wallet, then you should be able to carry on at no cost. Only the smallest of bags will meet the "free" requirement. Website is awful to attempt to online check in. Crazy that they charge for check in at the airport if you cannot get their site to work. Customer service phone call also costs a quid a minute. It's almost as if they are proud that they screw you if you encounter any difficulty or you've made a mistake in the complicated boarding pass emailing procedure."
Výhody: "It was simple, every thing was fast in the airport."
Nevýhody: "Small airplane it was a bit choked."
Výhody: "Nothing at all... They were unfriendly and I missed my flight because of them. Lot money and time is gone"
Nevýhody: "How they organized everything in this day!!!! 4th of July 2017 TERRIBLY Terrible"
Výhody: "The crue was excellent."
Nevýhody: "i was surprised by the high extra charge we have been requested to pay for the suitcases. Wizz attracts clients by offering low prices. while in fact the price is much higher than with other companies. price paid for the suitcases, 235 eur, is an additional ticket. unbleivable. and no one tells us that the extra fees might be as high as the ticket itself. personnaly, in future, i shall avoid flying with wizz and i shall never recommend this company to anybody!"
Výhody: "They charged me for not checking in 3 hrs prior and didn't really make that clear before when I purchased the ticket. Even if they did, I never seen a airline do that. It's a borderline scam. Then the flight attendant continued to swipe my card when it was declining since I had restrictions on it. In which in return had my card shut off. Never will I fly Wizz Air again."
Výhody: "The don't say the truth"
There wasn't much communication and reassurance in terms of delay of the flight. They offered water and some cake only after 3 hours as we were taking off. I ordered 1 noodle and lots of drinks, they charged me two, she said she needed to take a photo of my card which I said no to. Then I said OK we ll keep the 2nd noodle although we didn't need it, just to end the bad situation, she grabbed my bag as I was holding it to get the wallet out and she accidetantally hit the boiling noodles and spilled over my hand and really hurt me, a colleague Brought an ice bag thankfully. This made my journey even worse than it already was with the 3 hour delay of the flight.
The check in at the air port was appalling - disorganised - unhelpful and extremely slow - unfriendly supervisor and it caused stress for many travellers who were not sure if they would make the flight - no customer care displayed - it was a shambles
Výhody: "Flight was on time. Crew handled a dispute between two passengers effectivley and professionally."
Nevýhody: "Just perfect and on time"
Výhody: "Service, food and entertainment."
Nevýhody: "Comfort. Flight was cramped."
Výhody: "Crew was good, cheap price"
Nevýhody: "Rough landing, and very poor luggage service upon arrival"
Nevýhody: "i tried to cancel. as you can see i booked other tickets from IST to DXB but could not get a refund for these tickets"
Výhody: "Crew amazing .. seats not comfortable"
Nevýhody: "Delayed boarding .."
Výhody: "The crew was good and smart"
Nevýhody: "Toilets are not good. Wash hand basin always blocked. I tried 2 different toilets and both are the same"
Výhody: "On-time, no hassle or problems, not a lot of fuss or commotion like the bigger airlines, I think by them not serving food, it actually is a better atmosphere, can’t explain it, but totally felt light and not too problematic during both flights, jeddah to Istanbul and then again from Istanbul to Sara"
Nevýhody: "Maybe, some entertainment???? But still a good flight even without it."
Výhody: "Cheap price with basic seats but all in good order and plenty of leg room"
Nevýhody: "The check in processes was very very slow"
Nevýhody: "Very bad"
Výhody: "I arrived alive!"
Nevýhody: "Service was poor, plane was hot, not my best flight experience by far"
Výhody: "price. flight. comfort. convenience"
Výhody: "Friendly crew. Pretty much on time departure. Comfortable."
Nevýhody: "The boarding process was a nightmare. The gate agents did not make an announcement. Thus, people crowded the area. The gate agents then decided who could board and who could not -- based on their seat assignment. Terrible."
Výhody: "Unfortunately, it's impossible to find a single positive thing to mention. I'd gladly pay more and not fly with them"
Nevýhody: "I took 4 flights with this airline. Each was at least an hour late in take offs and landings. Very unfriendly staff whether at the check-in or flight attendants. Incredibly uncomfortable seats (compared with same level seats with other airlines). They reminded me with outdoor vegetable and fruit markets where farmers and gypsies yell to sell their products; they charge for everything, offering nothing on a 4 hrs flight, not even water. Not sure if it is a language barrier, but they are very rude and impolite in English. I really wish there was a single good thing to say. Even the pilots are the worst i've seen. Very rough landing every single time"
Výhody: "The flight was delayed, presumably due to weather conditions"
Výhody: "The air conditioning wasn't worked good"
Nevýhody: "No thing"
Nevýhody: "No entertainment at all + My ticket was with the food meal and it was surprising that the meal was only sandwich without any drink or at least water ..."
Nevýhody: "Old plane"
Nevýhody: "We were delayed 7 hours without any explanation or compensation or apology."
Výhody: "Was a save travel"
Nevýhody: "Delay 1 hour."
Výhody: "It has good crew members and fine alternatives for eating."
Nevýhody: "No entertainment option is available."
Výhody: "Arrived 30 mins earlier"
Nevýhody: "Nothing to dislike"
Výhody: "The seats were not too tight and the food is not extensively expensive"
Nevýhody: "No Internet access at Istanbul airport which isahugh issue nowadays!"
Výhody: "Absolutely nothing"
Nevýhody: "Bad customer support, unwillingness to correct an error in the first name appearing on one of the tickets. This forced us to cancel all 5 tickets and purchase tickets for a different airline at 4 times the cost."
Výhody: "This is a budget airlines, compare to Ryanair seats Pegasus Airlines seats has more leg room, especially I have long legs I need more leg room."
Nevýhody: "I know this is a Turkish airline, but the cabin crew could do with a bit more understanding of English"
Výhody: "Good price, times of flights worked for what I wanted"
Nevýhody: "Transfer between flights was on a short timescale and I received several warnings from pegasus about delays at the airport, because of this I purchased a fast track via their site. This was a total waste of money as there was only one Peterson dealing with fast track and long queues, this meant that ordinary queue was dealt with faster."
Výhody: "I couldn't register in advance my second suitcase as their online system was not working. 10kg became 110.-CHF. All infos are in Turkish, it should be easier to change language from the main page. Water on board 2 and Coffee 3 euros. At the end, the price ended as expensive as a direct flight and good service from any airline."
Výhody: "Liked their flexibility and welcome agent was serving us."
Výhody: "All was good but I thing thy need to give food with no pay 3.30 h fly thy need something free"
Nevýhody: "Flight took off late, no food or entertainment available"
Nevýhody: "Miserable experience. This was flight was diverted to Kuwait due to weather. We were told we would be taking off a few hours later. Then we were told that we would be given a hotel room for the night in Kuwait. In the end, we all just waited around in the Kuwait airport for hours without any assistance from any airline representatives. I wound up having to book another flight, as the Pegasus delay was 13 hours (even though other flights were departing to Bahrain much earlier)."
Výhody: "Roomy, comfortable seating. Clean and modern."
Nevýhody: "It's the worst airline ever, delays (NO EXCUSES), non-comfortable seats, very bad customer experience..."
Nevýhody: "Bad Service , so uncomfortable seats ,"
Nevýhody: "All they wanted was money. It was a scam. What is 8kg for a canyon? They would have charged me $75 for 5 kg! The only reason they didn't is because their system was down. They tried my credit cards and when that didn't work, they asked for cash. I never carry more than $5. There was no order in the airport and it was absolute mayhem. I went from line to line. I will never use this airline aha in! TWO hours to get my boarding pass? Anthony Gallo"
Nevýhody: "I was stopped at both airports for not having my ticket in the system although I checked-in in advance and paid extra for seating; it was very stressful and uncomfortable"
Výhody: "I am glad that the Pegasus team changed my flight to Bishkek (after I missed the flight to Almaty because of Pegasus delays from Lviv) but I wish Pegasus had given me the difference in price of flights back on my card."
Nevýhody: "The first leg of my trip (Lviv to Istanbul) was delayed without warning. It made me miss my flight to Almaty and the next flight wasn't for two days. None of the Pegasus crew (on the flight from Lviv) seemed to care that I had a flight very soon after landing, even though I was a female passenger alone. They wouldn't call the gate or look up if my flight to Almaty was delayed once we arrived."
Výhody: "Was first to check-in and received exit-row seat with its extra leg-room."
Nevýhody: "Exit row seats do not recline .. so could not lie-back on this overnight flight."
Výhody: "Same as above"
Nevýhody: "Same as above"
Nevýhody: "Everything other than the price. Old plane, supremely uncomfortable. Delayed for an hour."
Nevýhody: "Crew lacks professionalism and courtesy. Distance, between rows, is small, a few cms (5-7) more, will bring great benefit. The bathroom was dirty and out of paper, towards the end of the flight. It wasn't very clean to star with."
Nevýhody: "The flight was delayed and that's normal for them I guess .. worst cabin crew ever."
Výhody: "I was lucky enough to have the seat next to me free, so I was comfortable during the flight itself"
Nevýhody: "The ground service was really bad and even insulting. I was a little overweight and the girl at the counter was very rude, and eventually made me through away snacks I was keeping for the flight. Also, the weight limit is ridiculous if you're travelling for more than a weekend (I went on a 3 weeks trip with camping). On the flight itself there's nothing provided, even when I asked for water they charged me for it (no option for just a glass of water)."
Výhody: "As long as I arrive safely, price is the most important thing about a flight..."
Nevýhody: "No information flight delay until you find yourself."
Výhody: "Flight delay was for 50 minutes..."
Nevýhody: "Respect you flights timing.."
Nevýhody: "Ticket was booked as Czech Airlines operated by Smartwing. Kayak directed me to checking in on Czech Airlines but did not work, spent nearly 2 hours to figure out I need to check in on Smartwing .com, but luggage fee needs to be paid to Czech Airlines, and seat selection fee paid to Smartwing."
Výhody: "Awesome staff. Was upgraded to comfort seating for free"
Výhody: "Quick check in."
Nevýhody: "Flight was late. Staff can use more English training. High baggage fees and strict rules."
Nevýhody: "No early check in. The longest line at check in that I ever seen. Terrible seats"
Nevýhody: "No snacks or even water given"
Výhody: "Crew, hours, convenience"
Nevýhody: "Departure frim tel aviv was very! bad. Departure delayed a lot, but the check in was really terrible. Slow, inefficient ground crew."
Nevýhody: "We paid full fare economy and were given seats who don’t recline. You have to pay for the food. Only 1 bag allowed to check. The flight was full of screaming children and the crew did nothing. Many passengers were upset"
Výhody: "On time, good service"
Nevýhody: "Delay with no apology and with poor information at the airport. The new airplane, but a dirty window."
Nevýhody: "Night flight, do not stop talking"
Výhody: "Boarding process was painless."
Nevýhody: "No free food."
Nevýhody: "It literally DID NOT HAPPEN. I NEED A REFUND."
Nevýhody: "No food Limitted laugage"
Výhody: "On time"
Nevýhody: "Extreme charge for extra luggage because it was code share with smart wings. Didn’t honor delta gold medallion status. €2 for a small bottle of Watson plane"
Nevýhody: "Leg room is very bad"
Nevýhody: "no drinks, even water. no ampthy from the crew, even not a smille"
Výhody: "Very nice and helpful staff and crew"
Výhody: "Boarding was fast and quite organized nicely"
Nevýhody: "I asked for an emergency place due to my height (6"5) and got one, only to realize that instead of placing 2 rows for the emergency area they placed 3(!) rows, making the emergency exits the smallest rows on the plane. Eventually we were moved to other seats, but that was horrible. No food. No Entertainment. Crew was Hebrew speaking but talked to the passangers only in English (bad one, I must add)."
Výhody: "I was able to choose my seat without any additional fees. Crew was super professional."
Nevýhody: "Dying of thirst."
Výhody: "We landed"
Nevýhody: "Very expensive Seats are tiny Expensive to check bags Charge for water and terminal doesn't even have a water fountain"
Výhody: "Rear passengers boarded first, which is sensible, however this wasn't repeated on the return flight."
Nevýhody: "Called to gate even though the aircraft wasn't even there! Could have had extra half hour airside."
Výhody: "See above. But we given water."
Nevýhody: "See above."
Výhody: "Flight was late for like 3 hours"
Nevýhody: "The most tight plane I have ever been. Luckily the flight was just for 4 hours, horrible."
Nevýhody: "Nobody told that this is low cost flight !!! No food or even water during flight. Baggage limitation of 15 kg. No leg space at all. This information should be displayed during ticket reservation."
Nevýhody: "היה איחור גם בטיסה מתל אביב של חצי שעה לפחות, כי הצוות לא פתח את הכניסה למטוס בזמן, ואיחור של שעה וחצי בדרך חזרה. השירות היה נוראי, כיסאות לא נוחים, צוות לא באמת נחמד. מאוד לא מומלץ"
Výhody: "On-time without delays. Flight crew was attentive & professional."
Nevýhody: "Seats were cramped & uncomfortable. Boarding was a bit chaotic"
Výhody: "The price"
Nevýhody: "1. From Tel-Aviv: to Prague, the flight was delayed by 2h 2. Prague to Tel-Aviv; flight was delayed by 3h with 10 days notice. Then, was additional delayed after checking. Thus, instead of 11:55 (initial time when we bought the tickets.) we flew at 4:00 AM. 3. My husbands flight was canceled without any notice. We got to checking, I was on the system but my husbands ticket was canceled. My husband had a confirmed E-ticket. It was already 1 in the morning... we were shocked... Nobody was there to help. He was sent to another office in the airport to talk to someone that did not a represent the airline. The only flight that could be arrange was via Moscow. My husband arrive to Tel-Aviv 12h later. No compensation was offered, no hotel, food. My husband his a specialist-physician. 20 patients waiting for over 3 months to see him had to be cancelled. He arrived exhausted and upset and could not work even the next day. I would to point out that the travel agent did not get any notice of the cancellation and did ask for it. 4. Old airplane, not comfortable, no space, unfriendly flight attendants for checking and on board. 5. We were not served even water 6. I was very cold but could not get a blanket from the flight attendant. 7. On overall, very bad experience that will not be repeated. I will never fly with this company again."
Nevýhody: "I will not fly with them again. I have too much stressful experience. I had bought my tickets more then 6 month before the fligth but because overbooking situation I did not enter to this fligth and I was forced to stay another day without no money and insurens when the next fligth will be.To be continue I was noticed that only fligth that can arrangeg for me to Tel Aviv is not direct via Moscow and total duration will be as 9 hours. The moment I arrived to Moscow I was very suprise to Know that my next fly to Tel Aviv on that day canceled too. I had to stay one more nigth in moskow . so I came back to Tel Aviv after 48 hours!!!! Before than I bouthg tickets I checked baggage allowance on the website of Cheh Air Travel Company and it was 23 kg. vs actually16kg !!"
Výhody: "The most horrible flight I have ever been on in my life"
Nevýhody: "- 4 hour delay with no explanation, except that they knew and didn't tell the passengers. - treating passengers like sheep - demand money for water - old and dirty airplane NEVER AGAIN SMART WINGS/CZECH AIRLINES, TRAVEL SERVICE AIRLINES"
Výhody: "The flight crew was lovely."
Nevýhody: "Major delays, we stayed at the airport for 3 hours! Very annoying, and uncomfortable."
Nevýhody: "we were supposed to take of at 4:50. the flight left the airport at 7:30"
Výhody: "We got there safe"
Nevýhody: "Delays delays delays"
Nevýhody: "It may be was not the company fault, but the security check was very long and hypercritical"
Nevýhody: "It is very confusing that you can nto do the check in before the flight or to do it through different company and with code number wich you even do not have! and anyway it did not work! so thepassenger doesn't know about his terminal or check in before the flight! another thing - last call they did exactly in the same time of opening the gate - there is no reason for making your passengers nervous and pissed before the flght some of the flight crew weren't too polite... there is no place for passenger on his seat if passenger in front of him puts his seat down. I am flying pretty often. I also had few flights with smart wings and I never experienced this uncomfortable flight."
Nevýhody: "They broke my €1000 baby stroller"
Nevýhody: "Both flights had a delay of about an hour to an hour and half."
Výhody: "Reasonable price"
Nevýhody: "Late departure"
Výhody: "With no hassle or drama.. All what you need from cheap flight."
Výhody: "The cabin crew was very professional and helpful. Food was slightly above average compared to nowadays low standards."
Nevýhody: "Departure delayed by THREE HOURS due to too late arrival of the plane from previous fligh. This can happen. However TOTAL LACK OF INFORMATION AT THE AIRPORT IS COMPLETELY UNACCEPTABLE!!! The flight was scheduled for 10:20 and this information was still at the information board even at 11:00 while the information about the status including a new departure slot was definitely known to the airport as well all SmartWings officials by that time!!! Flight was ok but the landing was not. The first attempt was not successful so the plane took off again when almost touching the runway and the second attempt landing was pretty hard. Explanation given for the failed first attempt was most likely only a bad excuse (insufficient distance from previous landing plane). Later I found out the flight captain (Mr. Vojta) was also the instructor for new SmartWings pilots so presume a new pilot was learning to land which as a passenger I don't appreciate to be subjected to."
Výhody: "The plane was clean and crew was polite."
Nevýhody: "My flight ( Prague to London) was delayed for 1 hour. My previous flight ( London to Prague) was delayed for 40 min. I was speaking with other passengers, almost everybody was reffering to the numerous delays by SmartWings ( for 40 min to 7 hours). No warning or information about this delay was given in advance. We were waiting in the gates for 1.30 hours, instead of sitting in the lounge."
Výhody: "Flight on time"
Nevýhody: "Our lugugge did not arrive from Prague!"
Nevýhody: "This airline lacks management, direction, structure and every detail required to run an airline."
Nevýhody: "They forgot our luggage, what the heck!"
Výhody: "I thought that the flight was very smooth!"
Nevýhody: "I thought that one of the flight attendants was very rude in the way that she asked me to take my headphones out for take off. I have flown so many places and have never been asked such a thing and especially in such a rude way! Also, I did not like that we were not given a beverage on the flight. It was not a cheap flight and the fact that we were not even offered water is rude. I don't think I will fly smart wings again."
Nevýhody: "See above"