First time traveling with Swiss abroad…. They set the standard so high, I will certainly book them again next time! A+ hospitality across the board…. So impressed with their professionalism and customer service. Highly, highly recommend! Jill Bolger
Výhody: "Nice crew and prompt service"
Nevýhody: "Crammed, narrow seats"
Výhody: "Food was really hot and good customer service"
Nevýhody: "Boarding was late and line was very lonf"
Výhody: "This was my first and last time I will ever fly with Swiss airline-it’s been 4 days and I still didn’t receive my baggage and I had all my medicines in them,that’s including my carry on bag too,because it was taking from me @ the gate and I was told I will get it at my final destination,which I didn"
Nevýhody: "I just would like to get my baggage- which is been 4 days since my arrival and they can’t even tell me where they are at!!!...."
Výhody: "Both the flight crew and the flight attendants were great. It was the smoothest landing I have had it quite dome time"
Výhody: "Crew was very courteous and helpful"
Nevýhody: "More leg room"
Výhody: "Even though we flew through turbulances the crew was able to manage their tasks. Plus beautiful stewardess."
Výhody: "Cabin crew were efficient"
Nevýhody: "Open check in counters on time as scheduled. They were half hour late at least"
Výhody: "From start to finish, Sevdije was in great hands. She had to be in a wheelchair, and there were three connecting flights in countries where she doesn't speak the language. It could have been so complicated, and everyone made it SO EASY. She was all smiles when she arrived in Boston. THANK YOU!!!!!!"
Výhody: "We left on time, arrived on time. Flight went well despite lasting over 10h30"
Nevýhody: "Two of the flight attrendants in our area were in a bad mood and it showed."
Nevýhody: "Because we missed our connection on our incoming flight, due to a delay leaving Newark by Swiss, Swiss cancelled our returning flights. So when we got to the airport on our return day, we were not booked on any flights. We were required to stay overnight and take a United flight home. Will avoid Swiss in the future."
Výhody: "Missed this flight because the first one was late"
Výhody: "The buttered pretzel was nice, and different."
Nevýhody: "The plane seats are closely spaced. I'm not heavy but am tall, so the row spacing isn't the best. The cattle call boarding is not desirable. Would prefer zone boarding."
Výhody: "The TVs we’re newer and had a great entertainment selection available for a 12 hour flight"
Nevýhody: "The seats were a very old style. Not very comfortable. Alcohol was required to be purchase which is not typical in international flights of this length."
Výhody: "The length of the flight"
Nevýhody: "3 of our 5 suitcases were out of luck to make it.. they damaged our 2 new luggages and the third one.. we only realized at home... now I have to deal with that too so I will be with Swiss on my mind for a while.. never again!!!"
Výhody: "Seats a bit tight"
Výhody: "Though our flight got delayed, we arrived almost on time."
Nevýhody: "Because the flight was delayed, boarding seemed a bit chaotic. Everybody tried to board at the same time. The seat had technical issues - it would either recline or be upright. The crew had to spend quite a bit of time trying to figure out how to return from a flat bed to the upright position. Entertainment was re-booted 3-4 times during the flight to get it to work consistently."
Výhody: "On time flight"
Nevýhody: "Are the seats getting smaller or am I getting bigger?"
Výhody: "Arrived safe"
Nevýhody: "Packed in like sardines on an overnight flight. Awful food. Cheap fair seemed like a bargain until you find out that you have to pay an extra charge for the dubious privilege of reserving a seat way back in the 34th row."
Výhody: "Very professional!"
Výhody: "Nice crew, nice plane"
Nevýhody: "Late arrival at Dubai, late departure and late at final destination...No information given to passangers!"
Nevýhody: "Not on time at all. Toooooo late boarding"
Nevýhody: "All was great"
Výhody: "Super service, nice crew. On time and flawless baggage transfer to my final destination. Could not be more pleasant experience. I would recommend travel with Swiss to all travelers. Thank you"
Výhody: "Crew was courteous."
Nevýhody: "I did not like they were so strict with the carry on luggage and stopped us at the TSA"
Výhody: "I liked the staff and the chocolate"
Nevýhody: "I didn't like the meal much and the lighting was too bright most of the time."
Výhody: "Professional crew"
Výhody: "I liked everything except my luggage"
Nevýhody: "I did not like the way Beatice of Swiss Air in Zurich completely rushed me at the gate without trying to talk to Mr. Mueller at checkin 1. I told her that He had starte an ardious process in recovering my luggage. She visibly tried to rush me through the process and told me there was othing that could be done. It felt really ugly to be lied to right to my face, when she diditn try to connect with someone from her own staff who had tried alot of heard to work to help me rectify the luggage question. For all we know, my luggage was in Zuruch, and her actions impeded the luggage from getting onto my plane."
Výhody: "The way of treatment"
Nevýhody: "The landing was terrible"
Výhody: "Easy, on-time and courteous"
Nevýhody: "Booked four flights from Zurich to Prague, but plans changed. No way to get a refund or cancellation although I tried two weeks beforehand. Disappointing to say the least."
Výhody: "Very pleasant flight, excellent take off, didn't feel a thing. The crew was friendly and helpful."
Výhody: "Food wag good, plane comfortable"
Nevýhody: "Transfer at Zurich"
Nevýhody: "Have to take a bus to the plane for boarding. Terrible cold sandwich wrapped in a partly open loose paper bag wrap. Short flight I realize, but that was bad, especially in business class."
Nevýhody: "No announcement regarding delay. No boarding announcement. Very uncomfortable, older business seats. Actually had a sore back after the flight. Couldn't get comfortable. Travelling companion had the same experience. Small screen."
Výhody: "Everything ran like clockwork"
Nevýhody: "Airline lost my flight, no explanation and or apology. Seats were terrible could not move when seat in front was reclined. No economy plus, no reciprocal consideration for gold status on star alliance except for one checked bag free. I will never fly Swiss again"
Výhody: "Comfort of the flight ,very friendly staff"
Výhody: "The crew was terrific, the pilot provided us with lots of good information, and though the plane left late, it arrived on time."
Nevýhody: "The seats are configured exactly opposite the human back. Clean, new, but very uncomfortable."
Výhody: "Seat spacing better on the short flight than the long flight -- where is the Swiss logical thinking ---- apparently this is a myth"
Nevýhody: "Swiss boarding is a Charlie Foxtrot"
Výhody: "Brand new plane, with ultra modern seating. We had a lot of room."
Nevýhody: "We sat in the plane for 40 minutes before takeoff"
Výhody: "Upgraded to business, new 777 plane, good snack"
Nevýhody: "No headphones"
announcements in english. 5 hour delay, asked twice (and so did other passengers), but no updates in any other language.
Nevýhody: "This really is more about the flight from paris to Bucharest: I’ve literally never experienced a worse ticketing and boarding process. Old planes, ride staff (even by remarkably curt and abrupt Romanian standards). Broken inline experience. Overall unpleasant. Seems to be flown only by Romanian families with hundreds of pounds of luggage. Like a caravan."
Nevýhody: "could not be delayed"
Nevýhody: "I missed my flight because my previous flight was delayed 2.5 hrs"
Výhody: "Food was excellent; boarding a litlle bit crowded, but didn't notice as had been busy; crew has been kind and helpful"
Nevýhody: "Unconfortable chair seats; seatbelt too short; tables too low for tall ppl"
Výhody: "The flight departed on time and arrived the same. The seat was a tad bit narrow for me but then I am a tall guy at 6'5". Crew was very professional. Ticket cost was a third of what the other airlines were offering for a Sunday fare. I'll definitely use BlueAir again!"
Nevýhody: "I was not allowed to take the push chair on board even though on the inbound flight was ok to do so. I have purchased the push chair especially so I can take it on board. Disappointed."
Výhody: "I canceled the flight 6 weeks ago, no refund issued."
Nevýhody: "I canceled the flight 6 weeks ago, no refund issued."
Výhody: "Boarding was quick and we arrived on time."
Nevýhody: "When getting to Bucharest we were taken by bus and didn’t have a gate."
Výhody: "Everything was quite fast, we were like 15 min before the plan ready with boarding, but then somebody needed medical assistabce and we left 15 min delayed. But that's ok, it's nobody's fault. Baggage arrived very fast in Hamburg."
Nevýhody: "A minus for the Crew because when we arrived in Hamburg, people started to open the baggage boxes although we were still rolling (like 5 min too early) and they didn't say anything, so more people were following. When we arrived, almost all the people who could, had the baggage already with them. This happened in the past but the Crew stopped the people on time."
Výhody: "What to like? The rudness? The delays? Or the fights on board!!!"
Nevýhody: "The flight was delayed with nearly 2 hrs. Cabin crew were rude made as feel very uncomfortable. This flight as whoke was the worst one I have even been too. Never ever again. BLUE AIR NEEDS TO SORT ALOT OF THINGS BEFORE OFFER SUCH SERVICES"
Nevýhody: "I was unable to check n online (although the process was intitated well earlier than 12 hours prior to departure). The system charged y credit card for a seat reservation and then crashed with an error, both on my phone and laptop browser. When I called at 9:00 am (when their offices are open) to ask for help with what happened, I received no answer other than, "the check in system has just closed. I am unable to help you in any way". I booked another flight with another carrier, and did not take this flight., not do I plan to book with them in the future That being said, it is not the job of the employee to defend a poorly working system. Services need upgrade asap."
Nevýhody: "flight delayed by more than 1 hour"
Nevýhody: "I have booked with 2 checked in baggage pieces. On check in I was told no baggage was paid and I had to pay 100€ for the baggage."
Výhody: "Boarding was good, flight and crew were good, had refreshments and food which came as a surprise. Overall I had a very good flight."
Nevýhody: "I liked everything"
Výhody: "The added touches make all the difference! We didn’t expect free food and was delighted to receive breakfast. The chairs were much more comfortable than any other plane I’ve been on due to the adjustable head rest, and as a regular flyer to Cyprus, this made a difference. The sweets served just before landing is an excellent idea and something that we do need due to our ears, so this was appreciated. staff were attentive and pleasant."
Nevýhody: "To have the menu and duty free booklet at the beginning of the flight would have been helpful."
Výhody: "Flight Attendants very good"
Nevýhody: "Dusseldorf to Warsaw: Boarding terrible including assistance and messaging. - Boarding chaos - Late flight out of Dusseldorf (about an hour) - Just before landing, pilot announced all connections would be made - (and even mentioned chicago) - Connecting flight was gone when I arrived at gate, and I was quick in getting to gate from prior flight - next flight caused 5 hour layover in Warsaw Warsaw to Chicago Boarding terrible including assistance and messaging. - Boarding chaos - Late flight our ot Warsaw (about an hour) - no messaging at gate about reason for delay - kept increasing departure by 5 minute increments; started at 16:40 ended 17:05 (I beleive) - once boarding was complete, pilot said delay was due to wait for connections (boarding was an hour and 15 minutes late). Very frustrated"
Nevýhody: "The plane seemed very old, toilet in poor condition."
Nevýhody: "7hour delayin onnecting flight! Seats on plane torn and very uncomfortable, meal booked but no food available."
Výhody: "The free snack (biscuits and drink). The hard-working attendant (having to stuff all the baggage into the overhead lockers). Boarding at the rear door enabling me to get to my seat early."
Nevýhody: "A slight whistling noise coming from the rear of the cabin, not too bothersome but it's there (I think the plane is getting a bit old). Not being able to disembark from the rear."
Nevýhody: "It was very hot on the plane. There was no legroom in my seat, it was very uncomfortable."
Nevýhody: "It was very hot on the plane. There was no legroom in my seat, it was very uncomfortable."
Výhody: "company gave out free drinks and snacks"
Nevýhody: "They change the fly departing time with 12 hours before I was flying"
Výhody: "Easy to book on phone no problems getting boarding passes etc."
Nevýhody: "Could not amend my booking tried to check a bag online after printing out boarding pass. Had to pay £46 for a 11k bag each way."
Výhody: "Very good airport check-in and flight. The Check-in staff were quick and efficient and the Flight Crew were friendly and attentive. It was calm and restful."
Nevýhody: "The internet support. I spent meny hours trying to check-in and upgrade my case allowance from 20kg to 32kg, and failed. When I tried to change the baggage weight to 32kg a charge was added for NOT taking the case PLUS the extra for the 32kg case! The cost of a case is reasonable and I would advise to pay the extra £5 for 32kg for most flights. The on-line Seating Selection is also unreliable, I was seated next to an empty seat which had been showing to be unavailable on-line! A response to my query which I sent to Blue Air arrived when I was in the air on the flight! It only repeated the baggage section of the Confitions document! Thank goodness for the excellent airport check-in staff and the Flight Crew!"
Výhody: "On time ,clean aircraft..."
Nevýhody: "Crew was very serious...a smile can make a difference....."
Výhody: "The flight went well."
Nevýhody: "Bag drop off was terrible and stressful. We arrived 2.5 Hours early to drop the ONE suitcase and have brunch. We queued for 1.5 Hours to then be blocked as all six counters were given over to another flight and people who arrived LATER then us for our flight got to go first. It was incredibly stressful and frustrating especially when I checked in online before arriving at the airport. We had to rush and run through the airport and board at final call. In fact it would put me off flying with Blue Air again."
Nevýhody: "Flight was cancelled a week before and didn't get a replacement flight. Got half of my money back. Will never book a blue air flight again !"
Výhody: "Flight on time . Attentive crew . Good price ."
Nevýhody: "Lack of leg room ."
Nevýhody: "Rude crew, not organised work , not enough space for legs"
Nevýhody: "I had to make my own way home from Manchester.. plane diverted due weather."
Výhody: "The food they offer to purchase. Easy check in at the airport."
Nevýhody: "Better seat pitch. I'm not a tall man, but the space is very small."
Výhody: "On time , crew good... no complaints"
Výhody: "free breakfast great staff"
Výhody: "Free drinks, cheap flight and fairly comfortable!"
Nevýhody: "No allocated seat."
Výhody: "Cheap in price, unexpected free snack on outbound flight, relaxed attitude to luggage, both hold and carry on, chartered unscheduled flight after original was cancelled"
Nevýhody: "The fact our original flight was cancelled and we were delayed by 7.5 hours. They communication from the airport crew was little to non and flight time changed 4 times. They even told us difinitively that we would board at a certain time only for us to actually board nearly 2 hours later. They, without a doubt, knew the rescheduled flight time but strung us on anyway - I believe this was so they could save money on hotels"
Výhody: "staff very friendly and polite ..airplane wasnt full so i get the chance to have a nice fly with my 2 little sons"
Výhody: "Everything was awesome!!! I am going to buy only from you my next flights."
Nevýhody: "The agent lady on the desk did nothing to help us get on our flight. She refused to identify herself. We intend to sue the company for the damages caused to us because of this bad attitude."
Výhody: "I recomand to Everyone to use the airlines!!Very good quality"
Nevýhody: "Nothing , was everything perfect!The stewardesses very nice"
Nevýhody: "Space to sit, especially when seated in the middle"
Výhody: "Can't say that I liked anything at all."
Nevýhody: "1. Poor coordination by the crew members. 2. Been treated with arrogance and superiority by crew members. 3. Disgusting food."
Výhody: "comfy seats and a breakfast thrown in !"
Nevýhody: "not much"
Výhody: "Leaving more or less on time serving food & beverages on a low cost flight Even though I didnt eat (carb free, there were'nt any friut or vegtebles) yet the idea was thoughtfull."
Nevýhody: "Seats rather narrow"
Nevýhody: "No online check-in. 1 hour waiting for nothing."
Výhody: "First time flying with them. Strongly recommended!"
Výhody: "Staff on board was friendly"
Nevýhody: "Planes were late Issue with on-line check-in Non responsive contact center at high cost per minute Absolutely inadequate space for knees, am 1.93 and my knees were stuck all the way during the flight although I had upgraded to a seat with better space. Old aircraft"
Výhody: "I was surprised and pleased as well that the flight attendant listen to me when I mentioned that it's very cold in the cabin and in less than 30 minutes the temperature was changed and bearable"
Nevýhody: "Not applicable"
$40.00 check in fee if not checking on line, even though we ALL have to check in at counter too. 2.50€ for a water, but at terrible exchange rate for Huf. Uncomfortable at best for 6 hours. Zero entertainment. Crew are nice😃
Positive: The flight was on time, which is quite a rarity, especially for low-cost carriers. The flight attendants "upgraded" me to an extra legroom seat (although it was more for practical reasons, as they needed someone by the emergency exit). Negative: In full Covid-19 pandemic wave, most of the passengers were checked for boarding, but instead of either being allowed to directly board the plane or at least to wait in front of the boarding gate at a relatively safe distance, everyone was crammed into a tiny space between the boarding desk and the actual gate. I'm not sure I wouldn't been comfortable being piled together with 150 other people in a little over 50sqm in "normal" times, let alone during a pandemic. Also, despite the plane only being at around 2/3 capacity and most of the extra legroom seats being unoccupied, the flight attendants were very reluctant to allow a fellow travel companion to sit in the same extra legroom row with me, because "these seats cost more than the regular seats", which I thought was very petty (regardless of whether it was company policy or the attendants' own rigid attitude towards the situation).
Výhody: "Plane on time, new plane, nice crew."
Nevýhody: "Ability to move seats."
Výhody: "The flight was fine"
Nevýhody: "Let me know by mail to check in before I got to the airport and save me 35 euro"
Výhody: "Fast and smoothy check in"
Nevýhody: "After arrival to budapest not platformy ready and waiting over 10minutes"
Výhody: "Boarding took forever and we were an hour late"
Nevýhody: "Start boarding time 30min before it is set to fly instead of doing when we are supposed to take off"
Výhody: "One of the very rare on-time, efficient and smooth flights with Wizzair. Check-in was fairly quick and incident-free, despite some of the other passengers reporting problems with the procedures and the staff. Boarding was quick and the flight actually arrived 10 minutes earlier than scheduled."
Nevýhody: "As usual, the cabin crew is adequately polite, but not overly friendly, the food & beverage range is mediocre and overpriced at best and the entertainment is virtually non-existent."
Výhody: "The cheap fares"
Nevýhody: "Airplane was filthy, needed a thorough cleaning. More padding on the seat."
Nevýhody: "Weirds sounds near first rows -- like compressor working or something"
Nevýhody: "Staff could of been friendlier. They would not give me a cup of water and said i had to buy a bottle."
Výhody: "I did not had a seat"
Nevýhody: "I did not had a seat"
Nevýhody: "Wiz air seems to trick you constantly to get more money out if things they hide from you.. online check-in required.. letting you in work a trolley and then charge you at the gate.. pee service overall.. beware!!"
Nevýhody: "Better organization on the boarding process, i.e. separate lines for priority and normal."
Nevýhody: "The flight was delayed for 40 min"
Výhody: "Good airport . Punctual flight ."
Výhody: "The crew was very friendly and helpful."
Nevýhody: "The boarding process took far too long. We were standing at the gate for what seemed like an hour. I'm not sure exactly why we were delayed in boarding the plane. There was no explanation."
Výhody: "Flight arrived"
Nevýhody: "Flight left vaguely late, air stewardess disappeared into the cockpit for 50 minutes. Hmm, I wonder what she was doing in the cockpit. Whatever she was doing she wasn’t helping the cart so I only got my food 20 mins before landing approach. Air pressure was weird too, nice American lady next to me had problems with her ears more than usual."
Nevýhody: "I went up to the check in desk 4 hours prior check since this was a connecting flight.I asked the employee when can I check in,she told me 1 and a half hour prior boarding,when I walked back the same person told me I have to pay 35 euros for not checking in online.I told her that I have been flying for about 20 years but I have never been charged for checking in at the airport and I also told her she should have told me when I asked her hours before.She just ignored me and gave me a shitty attitude at the Frankfurt airport.I was expecting a professional costumer service,like that I'm being used to by other airlines,but it was a total disappointment."
Výhody: "Everything was ok"
Výhody: "Staff was nice and felt bad for their company’s policy."
Nevýhody: "I was charged $45 US dollars to print my boarding pass!!! I’m used to only being able to check in 24 hours before my flight. I found out that I cannot print my boarding pass within 48 hours of my flight. I was monitarily RAPED and will be disputing these charges! Boo on you Wizz Air....aka f*ckwads."
Výhody: "i was able to use their app to download my boarding pass so didn't need to look for somewhere to print my boarding pass while abroad, boarding went well, flight was good and crew was good, seat was comfortable, so overall i was pleased with everything. Thank you for a good experience."
Nevýhody: "Everything was good"
Výhody: "Pilot flew well Cup Noodles available to buy"
Nevýhody: "1h+ delayed No information from the staff or crew (only one apology from the pilot) Left waiting in multiple places including outside the aircraft No updates whatsoever on estimated departure and arrival"
Nevýhody: "My husband was seated in row 2 and I was seated in row 29, even though there were many spare seats in blocks of two and three that we could have been sat in; then I was forced to put my carryon luggage in the hold, meaning I had to wait ages at the baggage reclaim on arrival, and was late for my air BnB check in. When I booked my flight I deliberately chose not to check any luggage, spent time planning what to take so that it would fit in a carryon bag, and measured out my liquids into small bottles so that they passed the liquids restrictions: all effort and time spent in vain due to Wizz Air. I was furious!"
Výhody: "Staff were generally sweet & approachable."
Nevýhody: "Cannot understand management of border control security before boarding. This is done in the corridor on route to gate. Long long queues, then continued to queue before boarding in the waiting/holding room. No toilets once you enter the corridor to go to gate. Unsatisfactory management. Water from air conditioner dripping on me on board from take off. Not an immediate suggestion to move, but agreement to do so on my suggestion and then gentle insistence. Thankfully there was a seat for me! It seemed to be a problem staff were aware of which is concerning that Wizz did not block that seat."
Nevýhody: "standing 1 hour in the bus before boarding,than telling you that will be 90 minutes late take off"
Výhody: "Purchased priority boarding for a change which was nice to be able to not have to jump in the queue quickly. Boarding was fine and the crew were very friendly and professional. The extra legroom seats over the wing provided a good extra space."
Nevýhody: "The cleanliness of the plane was not good, the carpets were fraying and the seats were old and tired. The seats were positioned too upright and there was no option to recline the seat so it was a very straight seat for 2hrs on the flight."
Výhody: "Price and schedule. Going on time with no delays. Good value for money."
Nevýhody: "Very hard on baggage policy"
Výhody: "I liked that I got to my destination in one piece."
Nevýhody: "The plane was creaky, there was a ton of turbulence, the flight attendants even got nervous which was very disquieting."
Výhody: "Cooperative and kind crew. Excellent service. Pleasant flight, great landing and take off."
Nevýhody: "I wasn't to bucharest because on the phone the laidy said to me i can travel with my driving license because my id was lost and at the gate they stop me i lost all money from ticket plus transport to airport and back you should refound my money this company is the most worst company in the world"
Nevýhody: "Extra fees for baggage and tickets that were not disclosed. The check in was incredibly disorganized. No help was provided with problems."
Nevýhody: "Before bording a man ask me to gollow him to mrsire my bag and let me pau 40 pound because its litle bit biger than he want and let others pass woth biger bag ."
Výhody: "NOTHING! !!! VERY POOR wizz air!!"
Nevýhody: "Hi. I don't understand why I have to pay £31.50 for check-in???!! Why nobody send me email with this information? ?!! I fly on the regular basis, first time I have to pay with poor wizz air!! If I know that - I will use Heathrow airport and British Airways for my flight to Riga! "Cheap flights " with wizz air : ticket -£73.00 + check-in £31.50 + coach to Luton £13.00 + coach from Stansted £13.00 + VERY POOR SERVICE! !!! NEVER EVER !!! My last time! !!! I will say to ALL my friends and posted in Facebook, Twitter and Instagramm! !! It's - ROBBERY!!!!!"
Nevýhody: "Arrived at the airport 2 hours before departure, I was not aware you can't checkin at the airport and need to pay 30 euros for it. The treatment and the attitude from the personnel at the check in counter was rude, they were short and unkind The staff member in charge of charging for checking was incredibly slow, there were 4 people in line including me and it took her 40 minutes to charge me the 30 euros This was after I already stood in line for the ticket for another 30 mins I almost missed my flight due to their poor handling"
Výhody: "Well organised."
Nevýhody: "Charging for light refreshments."
Výhody: "nice servers"
Nevýhody: "no kosher food for free"
Výhody: "I was lucky to be seated next to the emergency door so I had a very comfortable seat. Also, the crew was very attentive."
Nevýhody: "The flight departed around half an hour late."
Výhody: "I'm disappointed with your service"
Nevýhody: "I'm disappointed with your service"
Nevýhody: "i would seem that evey Wiss-Air Flight on the route we were on is always late, stuck on the tarmac in a bus in 30degs with NO aircon is not on."
Výhody: "Staff aboard the aircraft were very nice and so was the passengers."
Nevýhody: "Bought a ticket two weeks ago to travel to Romania. Didn't have internet to check in, so I went to the airport to check in. When I got there because I was within 3 hours of boarding they had given away my ticket and made me a last priority boarder. I happened to get really lucky otherwise I wouldn't have gotten to fly on a flight I had previously paid for and was on time to."
Výhody: "Horrible company never book with them"
Nevýhody: "No hand luggage Normal luggage is the most expensive in the market ! No customer services ! Do ur self a fav and don't book it"
Nevýhody: "The application doesn't allow to add carrier bag check in and we paid high fee in the airport"
Nevýhody: "Long wait in line to get on the airplane, No bathroom availability!"
Nevýhody: "Despite long delay, there were no announcements by the staff about the delay until we were already almost 40 minutes past our original departure time. No water or food was distributed to the passengers despite the delay. Delay was not wizzair's fault but there was no customer service to speak off."
Výhody: "Flight on time"
Nevýhody: "Needed to pay 50 euros for luggage. Beware that unless you have a kids suitcase you will need to pay for luggage. Also, when boarding the hostess was pushing me to show my boarding pass- it took 30 seconds but she was already trying to push me to the side and let others board. Patience and understanding would have been nice. Seats are the smallest of all the regional carriers - not my first airline choice to travel for next time."
Výhody: "The crue was excellent."
Nevýhody: "i was surprised by the high extra charge we have been requested to pay for the suitcases. Wizz attracts clients by offering low prices. while in fact the price is much higher than with other companies. price paid for the suitcases, 235 eur, is an additional ticket. unbleivable. and no one tells us that the extra fees might be as high as the ticket itself. personnaly, in future, i shall avoid flying with wizz and i shall never recommend this company to anybody!"
Výhody: "only good for short flights....the price.."
Nevýhody: "not comfortable seats"
Výhody: "The don't say the truth"
Meal should be included in the price and seats
Výhody: "Departure on time, arrival ahead of time."
Nevýhody: "There is FAR TO MUCH chatter on the PA system. Cut the crap man! There are to many wining kids on board. DONT SELL TICKETS TO PARENTS WITH SMALL KIDS. They are VERY annoying."
Výhody: "The flight from Istanbul to Prague was fairly basic but everything worked well and was comfortable. The flight was on time. The bags were delivered quickly. There were no problems on the flight as it was relatively quiet. Overall, no complaints."
Nevýhody: "The boarding in Istanbul was via bus, which is not only uncomfortable but impossible to socially distance on. In Prague we deplaned via a jetway. In Istanbul the gate control person was overly vigilant in checking documents. It was very disturbing :("
Nevýhody: "Just perfect and on time"
Výhody: "Great boarding , on time! Friendly helpful staff . Just really good experience"
Výhody: "Crew was good, cheap price"
Nevýhody: "Rough landing, and very poor luggage service upon arrival"
Výhody: "Was the Crew very rude"
Výhody: "Crew amazing .. seats not comfortable"
Nevýhody: "Delayed boarding .."
Výhody: "The crew is good But the seats not comfortable .. it's like minibus .. no range of movement .."
Nevýhody: "Toilet .. seats .. windows.. air conditioning must be stronger .."
Výhody: "One Crew member was very nice, the rest were not so friendly. But overall a smooth ride, and no problems."
Výhody: "Not so comfortable and no any food or drink beverage for free of charge"
Nevýhody: "They should at clean and provide food and drink for free of charges"
Nevýhody: "Check IN desk, unprofessional and rude employees. Felt discriminated. Never again will travel with this company."
Nevýhody: "Comfort and food"
Výhody: "Cheap ticket prices"
Nevýhody: "Bad in plane services Very bad in payments Lake of latest aviation regulations"
Výhody: "There’s a decent amount of room for a budget carrier. No nickel and dime charges like some similar carriers."
Nevýhody: "Seats don’t lean back and felt tight width wise. Lots of busses involved."
Výhody: "They delivered me my order sanwhich and flight was on time"
Nevýhody: "The seats doesn’t have a jacket hanging hook.. so I had to hold my suit jacket all the way . And the seats didn’t have proper head rest so couldn’t sleep as well on the plane but the seat was not congested and was comfortable if day flight"
Výhody: "Comfortable flight"
Nevýhody: "No food"
Výhody: "Always on time and prices"
Nevýhody: "On my flight, passengers were rude to the extent that a fist fight broke out and cursing amongst everyone occurred."
Nevýhody: "One hour flight from Dalaman to Istambul. that leaves with two and a half hours of delay. We arrived late to Istanbul. We ate dinner after hours and tired of Pegasus waiting. Without any explanation from anyone in the company. Never again will I fly with Pegasus."
Nevýhody: "Typical Pegasus. One of the worst airlines of the world. I typicall try to avoid Pegasus, but sometimes I dont have other choice."
Výhody: "Flight timing was good"
Nevýhody: "Boarding was a bit complicated"
Výhody: "Friendly crew."
Nevýhody: "Not being able to check-in online."
Výhody: "I got to my destination safely"
Nevýhody: "No free drinking water considering it wasn't really that cheap of a flight to say it budget airline"
Výhody: "On schedule"
Nevýhody: "No drinks offered"
Výhody: "Professional crew paying fit"
Nevýhody: "Paying for drinks"
Výhody: "Not worse than any other low cost airline. Check-in went smooth, planes are new and cabin personal was friendly."
Nevýhody: "Boarding was delayed due to late arrival"
Výhody: "like mentioned above"
Nevýhody: "nothing really"
Nevýhody: "Flight got delayed Grumpy crow Seats not comfortable"
Nevýhody: "the flight was delayed without telling us why we were late from our next flight"
Výhody: "We did an error in booking the return date, & found no point of contact to change the date"
Výhody: "got there safely and on tıme"
Nevýhody: "no free food, as usual."
Nevýhody: "120 Euros for 10 kilos over in checked baggage. I have never in my life been charged such a fee with any other airline. With that kind of money, I could have flown a much better airline, with working AC, complimentary WATER, and a plane that at least doesn't smell like stale, sweaty nastiness. Pegasus is a joke and will never see a penny from me again. Not to mention that you have to take a bus to the airports from the plane!!! All in all, you will get treated like a very low class citizen on this airline."
Výhody: "No problems at all, everything was OK and most important, on time"
Výhody: "The seats are not narrow."
Nevýhody: "I am guessing this company does clean their aircraft only once in a while. In both of my flights between Istanbul and Amsterdam, the airplane was not cleaned off of the previous flight's trash. When I was seated in my first flight to Amsterdam, my tray had a lot of stains of food and drinks. Not a pleasant sight! In my flight back to Istanbul, I had to travel looking at a former passenger's waste, such as a used napkin tissue, stuck to the handle of the seat, and a chocolate package. I also have to say that the sinks of the bathrooms do not drain properly, so you, actually, cannot leave the place clean for the next person. All in all, this company definitely needs to work on the cleanliness of their aircraft. Thank you!"
Výhody: "Very nice crew, smooth flight, on time."
Výhody: "The cappuccino"
Nevýhody: "Late departure and late arrival. Huge queues at Gatwick immigration. Too hot throughout the flight - the crew didn't bother adjusting the temperature it was left to the assemblers to complain No in flight entertainment whatsoever Had to pay for a coffee."
Nevýhody: "The plane was stuck on the ground 1.5 hours approximatly in Istanbul, and nobody had told me why?!"
Výhody: "Seating is comfortable enough with sufficient leg space."
Nevýhody: "As there is no entertainment nor food served on board the grade has to be the minimum score. Precisely that there is no entertainment system."
Výhody: "I never made this trip due to Pegasus delays - see above"
Výhody: "I am glad that the Pegasus team changed my flight to Bishkek (after I missed the flight to Almaty because of Pegasus delays from Lviv) but I wish Pegasus had given me the difference in price of flights back on my card."
Nevýhody: "The first leg of my trip (Lviv to Istanbul) was delayed without warning. It made me miss my flight to Almaty and the next flight wasn't for two days. None of the Pegasus crew (on the flight from Lviv) seemed to care that I had a flight very soon after landing, even though I was a female passenger alone. They wouldn't call the gate or look up if my flight to Almaty was delayed once we arrived."
Nevýhody: "Crew lacks professionalism and courtesy. Distance, between rows, is small, a few cms (5-7) more, will bring great benefit. The bathroom was dirty and out of paper, towards the end of the flight. It wasn't very clean to star with."
Výhody: "They got me to my destination... eventually"
Nevýhody: "Oh, boy. First, this flight was super late and they wouldn't admit it. I went to the gate at boarding time, and the staff rudely pushed me away, saying I misunderstood the gate number. I double checked, and no, that was indeed the right gate. This lasted until the airport announced the final boarding call for my flight, and people started lining up.Then the staff had to admit that this was the right gate and the plane was just late. We didn't start boarding until way after the announced time (which they didn't bother to update on the screen until it passed. Extraordinarily disorganized. Second, the flight crew was loud and kept the lights turned way up on an overnight flight. Everyone around me was trying to sleep, and they were woken up by the crew yelling "DO YOU WANT COFFEE?" 5 rows away. Even when they finally dimmed the lights 3 hours into the flight, they kept the Tv's on, so the flashing advertisements prevented me from sleeping restfully. Third, you have to pay for coffee and tea. Who does this? They also begin their flight with loud, obnoxious music that jolts everyone awake (see above for this being an overnight flight). Overall, only choose this airline if you're okay with being kept forcibly awake and you don't mind the flight being late. Oh, and you have 2 euros to pay for simple tea."
Nevýhody: "Not even refreshments or a glass of water, almost all flights were delayed, no entertainment, lousy experience..."
Výhody: "The crew rushed us to the next Pegasus flight (Istanbul to Beirut) so that we made it on time."
Nevýhody: "The flight departed nearly an hour late after idling on the tarmac. All food is for purchase. There is no in-flight entertainment."
Nevýhody: "The flight was canceled only after checking in and going through immigration. I am stuck in limbo due to visa expired and can not go back into Dubai. Had to remain inside departure terminal by gate for 18 hours. Ended up rebooking flight with another airline and delaying my arrival into Turkey by two days."
Nevýhody: "Terrible boarding procedure at Basel. Had to stand in line for about 30 mins waiting to board."
Nevýhody: "The problems began around 2 am on 12-July at the Dubai airport. Our flight, originally scheduled for 4:20 am, was delayed until 6am. I attempted to inquire with the Pegasus staff about the flight delay, and what this would mean for my connection, but no staff were even available at the airport (all check-in activities etc were handled by airport staff). Even after the flight got delayed again until 7am, there were no Pegasus staff available to speak with. The Dubai airport staff assured me that someone was on their way to speak with the passengers, and that since our connecting flights were also on Pegasus, they would be sure to hold the flights for us. We were told that we would definitely make our connections. When we asked about the reason for the delay and to speak with a Pegasus staff member, we were told by airport staff that the Pegasus team had been called repeatedly and nobody was picking up the phone. There was a supervisor that was somewhere in the airport, and they had been told that she would be coming to the information desk to speak with passengers, but I waited for 2 hours for her and she never showed up. We were given no information on why the flight was delayed and what the plan was for our connections. Even at the gate there was not a single Pegasus staff member to assist us. We finally arrived in Istanbul and were directed to the transfer desk, where the Pegasus staff were rude, physically forceful (pushing and shoving), and could not communicate in English. The entire situation was extremely upsetting. Nobody was apologizing for the misinformation or lack of accountability. Nobody simply said, "I'm sorry." I was continuously shouted at in Turkish, I was pushed by Pegasus staff. I was simply trying to find out if my flight had left and if I could be rebooked on another flight. They were insistent that there was one flight a day and they could not book me on an alternative airline. For me, this meant that I missed an important meeting in Germany that afternoon, and that I had to forfeit money that I had put down for a hotel in Hamburg (Euros 124). They told everyone that the flights had left and that we should go upstairs to the hotel desk. However, even to do this, I was forced to purchase a visa (USD 30) to go through passport control. Pegagus has not reimbursed me for these expenses, despite emails, speaking to a supervisor at the Istanbul airport, and filing a complaint in the portal online. Again, at the hotel transfer desk, the staff was rude and unhelpful. We were treated like animals to be herded, and not like humans. Needless to say, I will never be flying with Pegasus again, and I will not be recommending it to anyone. The treatment of paying customers was horrible, and the service was terrible."
The worst flight we ever had..I ve been attack by another passenger who just throw à bag to me for no reason ...I ask the fligjt attendant to do something...she havent ..she was as rude as the passenger and told me if im not happy à The door is still open I can get out of the plane...it was one of the first time also I 've pay à big extra to have confort sent...and its been hell... I think it was like an extra about 56 euros total ... I regret that I paid for this extra....and for what I get..I deserve respect ....
Nevýhody: "Everything. The initial flights was significantly delayed without anyone updating the passengers at the gate. The crew was rude when asked questions about connecting flights. And they lost our baggage."
Výhody: "Nothing to really like when the flight takes off 45 minutes later... without a solid reason why. They only apologized after we landed.. as if it was nothing."
Nevýhody: "Required to check a bag for $80, flight was delayed, almost missed connection, bags did not make the connection and flew the next day, spent at least the first day of trips waiting for bags to arrive, still haven't. Spent a lot of waiting on busses to get to the terminals with very rude personnel."
Nevýhody: "Check in process"
Výhody: "Missed connection in Prague because of delay and it took an hour and a half to get anyone to help us."
Nevýhody: "1 hour delay ☹️"
Nevýhody: "planes are old"
Nevýhody: "no legs room delay at bording delay to get to Praha"
Nevýhody: "Flight was late ~ 1h"
Nevýhody: "Terrible seats. You are allowed to check 1 bag. They don’t tell you not more than 20kg. Mine was 22 and they make me pay €12 for overweight."
Výhody: "Short queue, free inflight meal, new planes"
Výhody: "Nice staff, smooth flight"
Nevýhody: "Everything took ages, no one spoke to us, like time to board the plane, or we are landing...."
Výhody: "Daily flight"
Nevýhody: "No service at all, feels like low cost"
Výhody: "That we finally arrived"
Nevýhody: "The airplane is old. The sits are narrow (the most narrow sits I ever experienced on a plane)."
Výhody: "Crew was very helpful."
Nevýhody: "The plane was a bit cramped."
Nevýhody: "The crew were not nice... talked to us in a Horrible way. There weren't any blankets"
Nevýhody: "Leg room is very small, unusual for 737. Highly not comfortable"
Výhody: "The flight was quiet and peaceful."
Nevýhody: "There was no room for my legs ( a 1.78 cm tall guy), and if you are taller than that you will not be able to sit comfortably at all!"
Výhody: "Short flight and nice crew, boarding was organized and easy"
Nevýhody: "Late departure, old plane, tight seats, no online check in"
Nevýhody: "My flight was delayed by several hours due to disruption at Gatwick which is by no means airlines fault. But what's unforgivable in modern age in the inability to check in online or at the airport's terminals without visiting the check in desk. This meant that even though I had no luggage to checkin, still had to wait in 1.5 hour queue to then go to the only desk available for my 20 secs checking and issue of the boarding pass. What a waste of time! (flew from Gatwick as apparently online checkin is available when flying from some other airports)"
Výhody: "Flight was running lates and it was very warm. It was very difficult to hear the announcements."
Nevýhody: "Everyone was very polite and friendly."
Výhody: "Nothing. Probably the last time I will fly with them."
Nevýhody: "Huge delays. We had connections but they forced us to do check-in for every leg separately. Long queues. In both flights unexplained delays. We sat in the plain for two hours and they did not explained why."
Výhody: "The crew was very pleasant"
Nevýhody: "The seats were uncomfortable, and air conditioning was turned off when we boarded so we were very congested inside and couldn't breathe."
Výhody: "Didn't have to pay to check a bag."
Nevýhody: "Seats were cramped."
Výhody: "Crew was polite and kind."
Nevýhody: "Delay of flight by 1hr. No entertainment. No free food and food purchased also not good."
Nevýhody: "We had issues after take off which scared the whole plane and had us looking at one another in worry. Then had engine issues again when descending that were absolutely terrifying the whole plane was yelling and crying, very trematic. I have flown 100's of times and have never in my life experienced something like this. The landing itself was also horrible as we just basically smacked the ground. If you can fly a different airline do so! I think quite possibly these aircrafts are over due to be retired and the company does not maintain the safety of them."
Nevýhody: "When I bought a Czech Air flight, I thought I was getting Czech Air- but no, it was SmartWings, their budget buddy whose seats are literally squeezed together from all directions. Do not fly this airline if you are anything but short and skinny. There are zero amenities for free- which, again, would not have been the case on Czech Airlines. The nonchalant crew attitude from start to finish did not help the experience, nor did the lack of signage to find the airline's check in at Gatwick.."
Nevýhody: "They checked us into the wrong gate. We then had to walk upast and down stairs and across the tarmac to get on the plane. My husband have low blood pressure problems and problems with stairs. There was no consideration."
Výhody: "Price point was good, staff was friendly and helpful. Overall the people working here are excellent, but they're clearly fighting an uphill battle against the company's systems/tech"
Nevýhody: "*The online check in didn't work, so I wasn't sure if I actually had a flight until I got to the airport. *Upon arriving at the airport, the flight number had changed, which added to confusion. *Upon boarding aircraft, I realized I was assigned row 32... in a 25 row plane. I guess I was the first to realize this, as when I pointed it out to a flight attendant, she conferred briefly with a coworker and then they declared it was open seating. *The beverage service took so long that they never got to my row."
Nevýhody: "totally fine for a week end trip when you don't need much luggage. I wouldn't fly if luggage is an issue or on a flight longer than 2 hours as it's a discount airline and space is limited onboard."
Výhody: "All went smoothly as usually. Flight was on time. There were beautiful Czech stewardesses on board."
Výhody: "Plane arrived on time."
Nevýhody: "Backup at security almost made us miss our flight. Too hectic."
Nevýhody: "One of the worst trip I was struggling between the samrtwings and flight network.com trying to book the seats but no one was able to help me .espically flight network.com they gave a lot of wrong information. It was nightmare!!!!"
Nevýhody: "The Flight late 3 shouts. There is no food. The sits were so close."
Nevýhody: "Flight was delayed. There was no communication of the fact it was delayed or for how long. Once boarding was completed, 1 hour late, we sat in the plane for a further 30 minutes without any communication of the cause of the delay or when we were going to leave. In fact, when the flight actually pulled back from the gate, several people were standing, or in the rest room, having given up on the flight actually departing. Once on the plane, the cabin service was so slow that they were only to serve the first 20 rows before they had to pack up because the plane was about to land. An airline to avoid ..."
Nevýhody: "Spent your and a half in line for check in. Put us in the last sit, was verry verry crowded. No food or drinks. No entertainment."
Výhody: "The staff was polite."
Nevýhody: "The delay in boarding. The unexplained delay in takeoff. They do not share information with passengers at all!!! Very low quality cold cheese sandwich. Only cheese sandwich to choose from despite the menu. Room temperature Cola zero. Unable to do webchekin? why? This company flies so much..why there is no online check in????! why? The leg room is extremely poor. Everything squeezed. The last seats near at the end of te aircraft are 90 degrees straight!! more than 90...they actually lean forward a bit...I sat there! is hould know impossilbe! I'm sorry...i have to put this company to my black list..."
Nevýhody: "Original departure time: 21h55 Effective: 24h Delay without any apologize or compensation. I asked for a bottle of water but they sad only for sell."
Výhody: "Efficient and timely flight"
Nevýhody: "We were seated in the exit row but did not know this meant that our towels and jackets would be taken from us for landing. It was sooo cold on that plane and very uncomfortable"
Nevýhody: "Terrible experience. They do not allow to bring your own water to the airplane and they denied to give me a glass of water. Also they lost my baggage and returne it to me 4 days later."
Výhody: "Staff were nice and Great value for money."
Nevýhody: "Ran hours late with pasangers sitting outside boarding gate with no seating or information. ( or compensation)"
Nevýhody: "The boarding to the plane was 40 minuets late, the plane was crowded and small, there was no food and no entertainment what so ever."
Nevýhody: "It took me 17 hours to get from Israel to Warsaw!!!"
Nevýhody: "No entertainment at all, no outlets, and all of the food was for purchase. There was no indication whatsoever that we would need to purchase food onboard (most airlines provide free drinks), and the worst part was that there was no free potable water. And, the crew were not at all nice about it. Honestly, I'd like back the 2 euros I had to spend on getting a bottle of water!"
Nevýhody: "Couldn't check in online and they were late taking off - also they said the flight was 14:20, gatwick airport website was 14:40 and when told to go to the boarding gate and board, they weren't boarding"
Nevýhody: "Both flight were late"
Nevýhody: "not warn me about changing flight times. delay (already on the new flight time) was 4 h. spoiled day, eventually"