Nothing you guys book me the wrong flight and I have to run around until I find my right plane
I liked the food and services
Very helpful and fast serving crew . Can improve on seating space
Checkin was greuling slow and an excruciating experience at the Indira Gandhi international airport. There were only 4 windows open to check in 300 passengers. It took me 50 mins to get to the window. I was there 3+ hours before departure time upon arrival from my domestic flight that arrived on Terminal 2. Security took another hour and no one from the flight ground staff came looking for me to expedite my security unlike the KLM staff. KLM staff was looking for their passengers in the security and immigration area for a good half hour. Also, I tried multiple times the day of my flight to WEB CHECKIN. the Qatar website and APP didn't let me do that either. I nearly missed my flight and was the last one to board!!!! I hope the airlines adapts to handle larger volume of passengers given the type of Airport rules and regulations. For example, IGA at New Delhi haa an additional Immigration step before security that's added an additional 45 min to my time to board the plane. Thank you and I hope a real human actually reads this survey response and it doesn't end up being processed by a computer bot that lacks human compassion and emotional IQ.
Checkin was greuling slow and an excruciating experience at the Indira Gandhi international airport. There were only 4 windows open to check in 300 passengers. It took me 50 mins to get to the window. I was there 3+ hours before departure time upon arrival from my domestic flight that arrived on Terminal 2. Security took another hour and no one from the flight ground staff came looking for me to expedite my security unlike the KLM staff. KLM staff was looking for their passengers going to Frankfurt in the security and immigration area for a good half hour. Also, I tried multiple times the day of my flight to WEB CHECKIN. the Qatar website and APP didn't let me do that either. I nearly missed my flight and was the last one to board!!!! I hope the airlines adapts to handle larger volume of passengers given the type of Airport rules and regulations. For example, IGA at New Delhi has an additional Immigration step before security that added an additional 45 min to my time to board the plane. Thank you and I hope a real human actually reads this survey response and it doesn't end up being processed by a computer bot that lacks human compassion and emotional IQ.
Good food,helpful staffs .
Good food, comfortable seating, excellent service throughout. Professional, yet friendly and nice crew. My first experience with Qatar airlines, I would select Qatar for my future travels and recommend the service to my friends. Thank you.
Spacious seating was great! Food could have been better!
I love Qatar Airways.Thanks to all the people who serve the airline
The boarding procedure was ABYSMAL. It is infuriating to be asked to "social distance" and wear masks when the airline is unable to conduct boarding in an organized and efficient way. The crew was totally incompetent in informing waiting passengers. No microphones. No digital display of boarding order. No staff assistance. Waiting for WAY too long with no explanation. It was perfectly awful. Food was eatable but completely tasteless. Not nearly enough liquid distribution.
This flight was cancelled
Clean the toilet more often.
Výhody: "Awesome crew and comfortable flight. Food was good also!"
Nevýhody: "Nothing really. There was plenty of room this flight so wide and I had the ability to sleep a little more comfortable."
Výhody: "Amazing crew, super hospitality, conformable sit"
Nevýhody: "non for now, may later after much observations, other than that.. it was a great experience flying with Qatar airways.."
Výhody: "Amazing service. Incredible comfort."
Výhody: "Another confirmation of excellent QA service."
Výhody: "Absolutely professional!"
Nevýhody: "Nothing all perfect"
Výhody: "Crew is good. Flight got delayed"
Nevýhody: "Food is good."
Výhody: "Everything was just average to poor."
Nevýhody: "Baggage was not handled properly. Food is just average. Crew looked very tired, they are probably too much overloaded with work and the airline has poor scheduling of shifts for their crews."
Výhody: "Crew was not mean"
Nevýhody: "The seats were very uncomfortable, entertainment screen had poor picture quality, eggs were black, stank + inedible, long bathroom lines , a child screamed most of the flight, no internet, couldn’t change phone, checked bags damaged - handles ripped off!!!"
Nevýhody: "I didn’t like the spicy food"
Výhody: "The food and flight staff were good"
Výhody: "The flights attendants were very helpful and polite. What I enjoyed the most was the level of comfort I had. I was able to sleep for almost the entire flight. That's why it felt like it wasn't even a long flight."
Nevýhody: "We did leave a little late but it was out of the control of the pilots and flights attendants."
Výhody: "Crew were very helpful and courteous"
Výhody: "Thank you for a very good flight experience both from Philadelphia to Doha and Doha to Johannesburg."
Nevýhody: "The breakfast options could have been better, but I was fed and happy, and the flight attendant was kind enough to bring me green tea when it wasn’t readily available on the cart."
Nevýhody: "most of us sitting in and around me didn't get any rest or sleep as we had a passenger who had a psychotic breakdown and was screaming and poking everyone. She sprinkled me with water severally, I hope we get some sort of compensation from Qatar airways for this terrible disturbance"
Výhody: "Good service, clean aircraft, friendly crew"
Nevýhody: "Qatar Airways Asian vegetarian hot meal is not as good as some other airlines. It lacks the asian grains, light spices etc."
Nevýhody: "- Leg Space is challenge"
Výhody: "Great service and crew"
Výhody: "Good service but need to improve food quality and quantity."
Výhody: "Every aspect of flight was wonderful, though I’m sure that fly"
Výhody: "All of it was great!"
Výhody: "Office staff was cooperative Overall flight was good"
Nevýhody: "Ground crew was rude in behavior - not all but briefing counter staff"
Výhody: "Staff were professional, food was good and seats were comfortable."
Výhody: "Let's just say there was nothing I didn't like"
Nevýhody: "I have no comment"
Výhody: "I liked the organized boarding prosecution, everyone was seated by the boarding zone so there were no mess and no fight over who gets to go first in the plane. the food was good too, again vegetarian options and very good quality. I"
Výhody: "Some how it was a good experience"
Výhody: "Food was good for once"
Nevýhody: "They said they would fix the sound on my sons t.v. but that never happened so we had to swap seats and one of us didn't have any onboard entertainment although we asked about it 4 times"
Výhody: "Extremely like Qatar airways Both ground services and in flight service are excellent"
Nevýhody: "Nothing . everything was fine."
Výhody: "They make you feel welcome like you are a big deal unlike most US airlines. Ticamporn was a great hostess especially . Food was great as well."
Výhody: "Stewardess (Thai origin) - can't recall her name... Simi something or another... was very helpful... great experience!"
Výhody: "Intertainment was very good"
Nevýhody: "The hostess were not in profisional, they were very rush while giving the food the toilet was not clean"
Výhody: "Overall, an excellent short flight. I was flying with oversize luggage (bicycle), which is offer a hassle. The ticket agent took care of it without issue, and it arrived safely. Food was OK. I would try Qatar for a long flight if the opportunity arises."
Nevýhody: "Boarding was chaotic. Everyone just queued up instead of using zones, etc."
Výhody: "Everything was comfortable."
Nevýhody: "I can't think of anything."
Výhody: "Seat more comfortable than most economy seats with other airlines. Smiling, attentive cabin attendants. Good food. Easy to get to next flight. Seems a bit more spacious than other airlines."
Nevýhody: "Free Wifi."
Nevýhody: "Need more movies to choose from."
Výhody: "They had many snacks and meals. Staff was very friendly."
Nevýhody: "The dinner taste was not great. Seating is very uncomfortable and small. Really limited on space if seat is reclined in front of you."
Nevýhody: "Seats are too cramped for an international flight."
Výhody: "Attendants were very pleasant and helpful"
Nevýhody: "The plane was extremely cramped as the seats reclined so far back that it rested on my knees. It was extremely difficult to keep my seat back up which created an uncomfortable angle for my back on a 9 hour flight. The cabin was extremely warm and there was little airflow. The airline also lost our luggage"
Výhody: "Same as above- wonderful crew, smooth take off and landing Very pleasant flight attendants the entire flight Service was great"
Nevýhody: "Again / wish all airlines had more comfortable seating in economy clas"
Výhody: "The food that I did get was decent There was wine A couple decent movies were available"
Nevýhody: "They were basically out of food almost everytime they got to me. The Arm rest only went half way up They didnt pass out water as much as they usually do"
Výhody: "Lots of room because plane was half full"
Nevýhody: "I arrived almost early enough to get on an earlier flight. I think if I'd pleaded a bit more..."
Výhody: "Was smooth. From take off to landing. Captain kept us informed all the way to our destination."
Nevýhody: "No complaints."
Výhody: "Clean airplane and toilets Many entertainment choice No turbulence"
Nevýhody: "3 separate passport control checks Last minute gate number announcement Very long flight 9.5 hours Tight seat room"
Výhody: "Great service & lots of room to sleep"
Výhody: "Throughout the long flight, the cabin crew was excellent. They were attentive and friendly. They avoided interrupting quiet time and rest time by keeping off the PA system (well done). The food was fantastic. We were lucky enough to get some business class tickets with points, and the food was amazing. Wine was excellent. This team was quite solicitous of my parent with reduced-mobility. And the bathrooms stayed clean throughout the flight. find this is often an areas where many airlines fall down. And it's too bad, because while I'm 100% sure it is no fun to clean a toilet while in flight, it is a really a big negative for the customers. Overall excellent attention to detail, with a cheerful and "can-do" crew that kept the plane "proper" throughout the flight and provided seamless service. Good stuff. Will fly again."
Výhody: "Not sure why airline companies buy planes where the seat in front recline to the lap of the costumer behind where it makes a 9 hr flight miserable"
Výhody: "Food was good and staff was nice."
Nevýhody: "Touch screens didn't work very well, poor entertainment selection compared to other airlines, poor sound quality"
Výhody: "The flight ,food entertainment was very good. But I don't understand the SWISS airline logic. When I did the check in in Prague and got my boarding pass the told me that the system picked me to have the additional random checkup at Zurich airport. Its ok. If it’s done for security reason why to tell the people ahead of time that they will have additional checkup of bags and personal stuff. If you want to do it for security reason do it ( I want to be safe) but don’t do it for the check mark , it doesn’t make any sense and doesn’t protect us."
Výhody: "Excellent, super-friendly crew, excellent meal"
Výhody: "I really liked the "About my flight" application on the viewing screens because it always gave me an idea of what we were flying over and how much longer we woulld be in the air. The food was excellent and I was pleasantly surprised that I could have wine with dinner or any time the attendants offered beveragess. The attendants were always professional and helpful. They all were fluent in English as well as several other languages. It was a nice touch when the attendant wore white gloves when he or she was collecting passengers' trash after meals and/or beverage service. I loved the cheese that was served at dinner."
Nevýhody: "My seat was a little confined when I put my carry-on bag in front of me on the flight to Zurich, but it was roomier when I stowed my carry-on in the overhead compartment on the returtn flight."
Výhody: "No assists"
Nevýhody: "Poor service"
Výhody: "Great Food and very pleasant personnel."
Nevýhody: "Choices of music and movies."
Nevýhody: "Seats too small."
Výhody: "Good food, ice cream and free alcohol"
Výhody: "Got bumped to business class."
Nevýhody: "What's not to like about that?"
Výhody: "Comfortable....customer-service oriented staff. Enjoyable food, and entertainment."
Výhody: "Flight was comfortable and crew was second to none. They were very attentive and courteous."
Výhody: "Crew was great."
Nevýhody: "My wife is strictly Hindu vegetarian. We had entered her food choice at Swiss web site months before. She didn't get the food while going to Zurich and coming back to Boston. She remained hungry both ways. Although we were in business class while coming."
Výhody: "Everything!! This airline is a huge breath of fresh (old?) air. It reminded me of how air travel used to be. No baggage charge - we only checked one bag. There was plenty of great food and drink - alcoholic drinks were free. We will definitely look to use SwissAir whenever possible."
Výhody: "Entertainment options were pretty good."
Nevýhody: "If people leaned the their seat back it was very uncomfortable and hard to get in and out, eat and or watch the tv."
Výhody: "Easy. Pleasant staff. I felt safe and happy."
Výhody: "2 Long flights. Friendly, efficient crew. Plane was clean. Price was good."
Výhody: "Both the food and service were fantastic. A great choice of mid flight entertainment"
Výhody: "Crew was excellent."
Nevýhody: "The advanced seat reservations that we had paid for 7 months in advance were changed to very uncomfortable substitutes without giving us a reason."
Výhody: "This was my first time flying on Swiss Air. Beautiful aircraft and a very friendly crew. Food was good and our flight was on time. Lots of options for in-flight entertainment."
Nevýhody: "The boarding process was not ideal. This was our first time in the Zurich airport and we were not aware of the passport check at the gate. There were no signs and several passengers tried to board without the stamp only to be sent to the passport check line. Very frustrating. Also, there was no organization so everyone just rushed forward when boarding was called. They should consider boarding by rows to make it a more orderly process. Finally, there was no leg room at all. I realize airlines are trying to squeeze every passenger in that they can, but this was ridiculous. I'm 5'11" and my knees were pinned against the seat in front of me."
Výhody: "crew was great. Food was excellent. Bathrooms in good shape."
Nevýhody: "No internet. Very slim choices for entertainment."
Výhody: "Great kosher food!"
Nevýhody: "Leg room"
Výhody: "The attendants were cordial"
Nevýhody: "Not enough leg room"
Výhody: "Crew was very nice"
Nevýhody: "Make sure they check the flight before they make passengers aboard like my seat, I had to travel for 10 hours in same position & even flight attendants couldn't help because the flight was packed I understand but I did suffer"
Výhody: "Fantastic flight attendants, good food. I felt safe throughout the whole travel."
Výhody: "Same as on top"
Nevýhody: "The seats"
Výhody: "smooth, professional, comfortable"
Výhody: "Seats are roomy"
Nevýhody: "Selection of movies rather poor"
Výhody: "Attentive crew"
Nevýhody: "Long wait for baggage at destination"
Výhody: "The crew on my flight were the best crew I have ever had in the past ten years. They handled a conflict of a difficult passenger that was sitting in my seat instead of her assigned seat with the utmost professionalism. They were very kind overall."
Výhody: "Professional. On time. Attentive. Great movies. Overall great."
Výhody: "Very friendly crew!"
Nevýhody: "Significant delay of departure."
Výhody: "price great; direct flight;"
Nevýhody: "Delayed and did not explain why"
Výhody: "Crew were helpful and cheerful."
Nevýhody: "Flight on time! Missed connections. In hotel overnight. Missed the event I was travelling to attend!"
Výhody: "Service was great."
Nevýhody: "It was a shortest duration flight of the three so I couldn’t point out here what was lacking. Thank you!"
Nevýhody: "It was ridiculously cold for 2 1/2 hours. When my seat mate asked for a blanket, the stewardess said she only had one more - then walked off. For drinks, they skipped several people. I had to catch her eye to ask for one and then ask her to get my kids a drink in front of me."
Výhody: "The crew was super friendly and professional. Enjoyed the reworked safety message before take-off."
Nevýhody: "The Comfort+ seat, while it had plenty of leg room in front, had a small width-box that many Americans (being larger than perhaps they should be) will find extremely uncomfortable at best, and unable to fit in at worst."
Nevýhody: "Smooth flight, great crew."
Výhody: "Flight crew was very friendly and helpful. The drink package for comfort trip was fantastic and worth it."
Nevýhody: "There was zero entertainment inflight and logging onto Wi-Fi was very difficult. I would rather have had free Wi-Fi and a screen to watch movies/games on rather than or in addition to the drinks."
Nevýhody: "Check in was terrible- long wait just for drop off of already checked in bags"
Výhody: "Crew was very attentive"
Nevýhody: "Delta staff at the airport JFK"
Výhody: "individual TVs"
Nevýhody: "it would be great if you could not use all those one-use plastic cups. waste is a real issue in the US and the solution is using re-usable items like washable cups. Unboarding was a nightmare and it started to get really hot waiting to get off."
Nevýhody: "The fact the the toilette was kitty cornered in the mid cabin bathroom is a joke on modern society."
Nevýhody: "The flight attendants skipped many rows of people not offering food or beverage. I wasnt sleep so not sure why I wasnt asked did I want a beverage or snack"
Nevýhody: "Flight was 1,5 hr delayed, which almost caused me to miss my connecting flight"
Výhody: "Great movies."
Nevýhody: "Seats won’t stay reclined."
Nevýhody: "My kids were asleep when the flight attendant passed the snacks . I asked to get the snack for them and she told me they will have to get it in the back of plane once awake. Didn’t argue but was surprised"
Výhody: "Very friendly crew with a clean plane!"
Výhody: "Nicer plane"
Nevýhody: "One stewardess almonds mowed me down with cart"
Výhody: "This was my daughter’s first solo travel home from college. She said the staff was helpful and kind. She loved that the flight was not over crowded. It was a smooth flight."
Nevýhody: "Only negative thing she could say was her flight was delayed an hour. But that isn’t terrible considering all the holiday travelers."
Nevýhody: "We thought we were flying AirFrance as our emails came from them and were surprised to learn after waiting in the AirFrance baggage drop queue for 30 mins that we were in the wrong place."
Výhody: "Flight was on time. Boarding, flight, deboarding were all fine. Service was fine."
Nevýhody: "The flight numbers that Kayak provides ate not unusable and do not match any flights with the airline. Terribly inconvenient. A call to WestJest referred me to contact Delta. The Delta rep was able to help me. The airlines provided good service. But I probably will avoid booking with Kayak again."
Výhody: "The crew was fantastic and very carrying when I wasn’t feeling well. They checked on me multiple times! The food was also really good for airline food!"
Nevýhody: "The security process in the Prague airport is so ridiculous. There are security agents who screen you in the baggage drop off line that makes the line take a very long time. Once you finally get your sticker from them it’s a quick trip through customs. Then the pain really begins with a security scan st each individual gate to enter a boarding area for the plane. Then I was pulled for extra security where a male agent touched my but with some sort of swab with no warning. He then claimed to not speak English (with zero accent when I asked him a question). It was a humiliating and very long process all run by delta!"
Výhody: "Delta employees exceedingly cordial. food poor to moderate, seating space impossibly small but pillow and blanket were provided"
Nevýhody: "seats too close from front to back, and not adequately cushioned"
Výhody: "Flight itself uneventful"
Výhody: "Crew was courteous, I asked for a blanket and a banana (I saw some being passed to delta select (?) passengers), and got both, no one snapped at me like on an earlier flight.5"
Nevýhody: "The flight was 3.5 hrs late. (Had it been on time, I would have missed it entirely though because Atlanta airport passport control was complete chaos, I heard the airport wa closed earlier for weather related reasons). Enough said."
Výhody: "I am always impressed by the Delta staff. Top notch."
Nevýhody: "The entertainment screens have an (older) head phone jack that many people do not have. The headphones available for purchase by the airline are of very poor quality. I also am surprised that airlines (not just Delta) continue to provide such low quality food options on flights. I think consumers would pay more for better options."
Výhody: "flight was on time..arrived early..friendly staff.."
Výhody: "It left and arrived on time"
Nevýhody: "They didn’t have wine in such a long flight"
Výhody: "Even though we were in the very back row, we did not experience a foul smell from the restrooms. This was a very nice relief. It is bad enough that the seats don't recline and there is no window in the very back row but prior experience with the added nausea of foul restroom order has been a serious insult to injury. In this case there was really minimal odor. Also since we are traveling as a family we are very happy that we were seated together. We have experienced the past that sometimes our seats will be fragmented and that creates major challenges when you are traveling with young children. However on this particular flight the ride was rough during both takeoff and landing, a lot of side to side shimmy. Also the cabin pressure varied quite a bit during landing causing all the kids to complain about some discomfort in their ears."
Výhody: "About 10-15 yrs ago I stopped transatlantic flights on Delta. It was a scruffy airline with uninterested cabin crew & not to talk of food etc. What a change! Neat clean A330, friendly crew & food + beverages to brag (you pay outrageous prices on 'leaner-meaner' airlines if at all available). Loved the whole experience. Flying is not only getting from A to B & Delta has realized it. Looking forward to my next Delta flight!"
Výhody: "One crew member, young dark haired woman, was particularly accommodating. Male attendant was firm and funny."
Nevýhody: "Typical cramped plane, too many planes going out of same gate are simultaneously"
Výhody: "Friendly crew with modern plane"
Nevýhody: "Why am I paying for first class for just snacks I can buy in an airport shop?"
Výhody: "Courteous crew and smooth flight"
Výhody: "Food available was good."
Nevýhody: "Very tight space- could not reach floor when person in front of me moved seat into recline position. Could not get out of seat to go to bathroom when my seat mates were sleeping. Tough to load- tight spaces."
Výhody: "Empty seat next to me and actually got to stow my bag overhead. Good entertainment options. On-time departure and arrival."
Nevýhody: "Wi-Fi not functioning for second flight in a row. No food available for purchase, not even snack boxes. Best I could get was three bags of almonds."
Nevýhody: "The fact that booking with kayak wouldn't let me pick my seats and traveling with 2 kids under 4 it made it very stressful trying to figure out how we could sit together or even the same end of the plane."
Výhody: "Free entertainment and free food was unexpected and very welcomed, especially given the trend of charging for more and more features."
Nevýhody: "The tsa is worthless"
Výhody: "aircraft is very clean. faster than imaged. the most impressed thing is it has a variety of entertainment programs."
Výhody: "The crew was really friendly and helpful. The plane was really clean"
Nevýhody: "The boarding process was too long, there was a lot of people. It was kinda a mess. The sit assignment for people who didn't have sit assign was slow."
Výhody: "Easy flight. Plane and crew were fine"
Nevýhody: "It was a short flight but no entertainment on this plane."
Výhody: "They did eventually put out some small snacks and drinks (water and regular coke)."
Nevýhody: "Small regional plane that was over 3 hours late in departing NY because of weather issues much earlier in the day. Delta did not permit any re-bookings to other delayed flights that were leaving in the intervening period, even though there were empty seats. Very frustrating."
Výhody: "Everything went smoothly."
Výhody: "Entertainment, food having only two seats on our side of aisle."
Nevýhody: "Leg room"
Výhody: "The crew were nice"
Nevýhody: "The wifi didn't work at all, the entertainment system wasn't working until they did a reboot during the flight"
Nevýhody: "No TVs for int'l flight, disorganized and chaotic boarding process, limited snack options"
Výhody: "Friendly crew, ok seats"
Nevýhody: "Was not possible to even request a coffee"
Nevýhody: "We had a three hour departure delay in Munich"
Výhody: "The crew was great."
Nevýhody: "Better seats,better food."
Výhody: "There were so many refreshments and meals for just a 6.5 hour flight. The movie selection was great."
Nevýhody: "Some of the attendants could have been friendlier, but overall they were very available and helpful."
Nevýhody: "Food was not edible. Everything else was good."
Výhody: "The flight on time. Good crew. Good service."
Nevýhody: "My only suggestion would be to include instructions on how to control the entertainment center and find things such as the headphones in the armrest."
Nevýhody: "flight attendant gave me a meat sandwich when i asked for the vegetarian option due to my vegetarian diet and i became sick because of this"
Výhody: "Overall good, except one of the crew members"
Nevýhody: "Crew very rude, one of them. I fly LH quite often, usually nice but this one was exception. Wanted to memorize the name, but forgot :)"
Výhody: "Excellent overall. Much communication from the cockpit to explain weather delay etc. two meals transAtlantic. Genuinely friendly crew. Wine with economy meals a pleasant surprise, Electronic check-n and Gaye change alerts very smooth Lufthansa will be my first choice next time I fly."
Výhody: "Entertainment system was superior and flight crew very nice. Plenty of drinks and food available."
Nevýhody: "Seats and food are typical for airline economy class"
Výhody: "I boarded despite being very late from connection"
Nevýhody: "Very stressful to make the late connection. Lost bags due to short connection expected but not well enabled. No communication until I initiated call following day despite submitting lost baggage form. Seats are too close together - when reclined in front I could not use my laptop as not enough space to open my screen. Was able to move to a different seat to ok."
Výhody: "Excellent crew.. very attentive to everyone’s needs. Great movie screens ..large seats .. clean plane .. overall great 8 hour flight"
Výhody: "Excellent crew"
Nevýhody: "Seat padding is too thin, i could feel every movement from the passenger behind me, even cell phone vibration in the back seat pocket. My entertainment system was not working, but the attendant was quick to help."
Výhody: "The crew was great. There was a nice amount of personal space. The movie and music selection was quite good. The food was decent for flight food."
Výhody: "Good variety of on-board entertainment"
Nevýhody: "We were in last row of our section of the plane and space was very cramped, especially for my 6'1" husband. It was not a very physically comfortable flight."
Výhody: "Large screens for movies are excellent. Very easy to use."
Nevýhody: "Other international carriers have better food, but it wasn't bad. Other carriers have business class cabin designs (Cathay Pacific for instance) which allow the window seat passenger to get out without disturbing the aisle passenger."
Výhody: "Loved everything except upcharge for ski bag (no charge on Swiss air for this service) - 1st meal excellent.....2nd light snack (chicken sandwich) not really a home run (sorry.....) - overall excellent experience"
Výhody: "Great service as always"
Výhody: "Food, service"
Nevýhody: "Reassigned seat due to equipment change resulted in seating in row 51 vs. reserved row 20"
Nevýhody: "Flight was cancelled, Lufthansa was not able to reschedule the same day."
Výhody: "The food and frequency of service and free checked bag were among my favorite parts of the flight. Overall the flight was fantastic. I loved the camera feature that allowed you to look at the outside of the plane. The crew was so friendly and courteous."
Nevýhody: "The amount of entertainment available was not unappreciated, I enjoyed many of the documentaries although I wish there had been even more nature documentaries, as those are my favorite :) I did hope for a more updated selection of Hollywood movies."
Výhody: "For a direct flight between the N.E. and Frankfurt, it is one of the best."
Nevýhody: "As with all flights, I wish there was more room. It is tough for a 6 ft 2 inch person. I can't imagine being taller or heavier than I am and what it must be like."
Nevýhody: "Poor customer service (I asked for a glass of water, they were almost annoyed and it took 20 minutes), delayed flight, missed luggage. Never again."
Výhody: "Every thing was great except the seats were small"
Nevýhody: "The seats are small"
Nevýhody: "I did not go because i canceled my flight and am still waiting for my refund since 23 May. I will probably never use Kayak again. Not happy... far from satisfied. ~AC"
Výhody: "The crew were excellent, seats were comfortable, and the entertainment system had enough options to pass the time."
Nevýhody: "The food was less than desirable."
Výhody: "Brand new Airbus 350 on the first transatlantic flight for Lufthansa was very nice"
Výhody: "I ordered gluten free meals on both of my longer flights and the crew seemed to have difficulty distributing them to the appropriate seats. My flight from Boston-Munich was fine but on my return trip from Frankfurt-Boston, I didn't receive a gluten free meal and the passenger behind me was given my gluten free snack."
Výhody: "I liked the process this time because I didnt miss the flight (unlike last time when lufthansa workers denied us to go to the front of the line at passport checkpoint) IN PRAGUE CHECK IN PEOPLE WERE WONDERFUL!"
Nevýhody: "Nice crew"
Výhody: "Awesome crew and service! I would highly recommend flying with Lufthansa."
Výhody: "I like the friendly crew. They give refreshments at no charge on a 40 minute flight and get it done in time."
Nevýhody: "The special menus items do not cater to people who have peanut and tree nut allergies. i was only able to eat pretzels and drink coca cola."
Výhody: "Clean aircraft and fast service."
Nevýhody: "Economy area flight Frankfurt - Boston 26th October. Tall, well dressed, middle aged Italian gentleman beside me on aisle seat talking on his phone from boarding until we started to accelerate for takeoff. I had to ask him to shut his phone off twice. Staff not looking out for phone use. Then he was receiving text as we landed in Boston and never even bothered to put on his seat belt. Again staff did not notice. I travel a lot and normally air crew notice these things. Booked to carry skis via the Lufthansa US call center and was told there was a special offer and they were free for US bound flights. This was great news as I had assumed I had to pay. On bag check-in the associate told me they had booked them as golf clubs not skis. She also did not agree skis were free and spent 15 minutes reading the details of the contract and talking with an associate. She was polite but firm about it and I had to pay Euro100 to get them checked in."
Výhody: "On time, helpful crew, clean"
Nevýhody: "Not enough leg room"
Výhody: "Quick straight forward"
Nevýhody: "No entertainment at all"
Výhody: "Crew were excellent entertainment was great, everything moved swiftly"
Nevýhody: "Food was not much and not that tasty"
Výhody: "same as above"
Nevýhody: "same as above And landing was extremely hard.!"
Výhody: "Tremendous selection of movie entertainment"
Nevýhody: "Boarding process was a bit confusing"
Nevýhody: "Patronizing crew."
Výhody: "on time departure and arrival"
Nevýhody: "boarding, after preferred members and those needing help, was all one. that's a lot of people. ended up being fine since there was plenty of time, but sometimes, people in the aisles slow the process down. might be better to put the people at the back of the flight on first."
Nevýhody: "Long lines at security check before the gate. Our luggage was lost"
Nevýhody: "Flight attendants served too many drinks (hard liquor) to the passenger sitting in front of me, and continued serving him even after he was visibly drunk. When preparing for landing, one attendant gave an annoyed answer when I asked him to remind the same passenger to set his seatback in vertical position."
Výhody: "The cabin crew were well trained, hospitable and efficient. The young lady assigned to our section of the aircraft worked endlessly to address the needs of passengers, and remained extremely pleasant and often humorous, throughout the passage."
Nevýhody: "The boarding process unnecessarily was long and hot. We stood in the jet ramp line for nearly 15 minutes before entering the aircraft. There was no ventilation and the air was tepid. The seats were smaller in Economy Class than on competitor carriers. The lavs were unattended to during the 7 hour flight and, consequently, were filthy during the last hour or two. The food was mediocre, at best, but at least the cocktails were not an upcharge. Enough alcohol can make just about any food palatable."
Výhody: "Very large selection of movies and TV shows"
Výhody: "super comfortable seats, good movie selection and smooth interface with the personal video screen/music/tv etc., also surprisingly good food."
Nevýhody: "sound on the entertainment system broke halfway through the flight (just my seat)."
Výhody: "Staff was exceptionally friendly and efficient. Aircraft was pleasant and clean. Seats are a bit uncomfortable in that they seemed to lack cushion comfort but space was OK for economy class. I will highly recommend your airline to others. Thank you!"
Nevýhody: "Food quality was not good."
Výhody: "Good crew"
Nevýhody: "Pizza dinner sucked"
Výhody: "Service was good. In flight selection of movies, music, tv etc was good. Flight camera was cool. Got a snack and drink in a 50 minute flight."
Výhody: "Very pleasant crew, lovely service, good selection of entertainment"
Nevýhody: "Can't complain about anything"
Výhody: "Austrian Airlines is the best! Crew, food, drinks, entertainment, and plugins were all provided, and it was all very nice (and delicious food!)."
Nevýhody: "Nothing! Love Austrian Airlines!"
Výhody: "Friendly and helpful crew, smooth transfer between flights, comfortable adjustable headrest, easy to request special meal online before flight."
Nevýhody: "Movies available weren't to my taste, which isn't of great importance anyway."
Nevýhody: "Made me go through security twice, 2nd time was right before boarding. Reason: randomly selected. And, they lost my luggage. No valid explanation given. Apparently, will get delivered on next day’s flight. A disappointing experience."
Nevýhody: "Flight entertainment was not fully functional. Many films would not play. The meal was also particularly bad - all three options that were available (chicken, pasta and vegetarian curry). Flight attendants often seemed very rushed."
Výhody: "The crew was super friendly, food was great and entertainment on board was a great selection."
Nevýhody: "Was very warm on the plane as certain times and even at the terminal, which we could control the fan blowing on us."
Výhody: "We could walk around as needed. No restrictions. Free wine with meals!"
Nevýhody: "Staff not friendly or offering of assistance."
Výhody: "Nothing. See below."
Nevýhody: "Original flight cancelled so rebooked ojba floght five hours later - then with one hour to go until that second flight, that was cancelled as well. Totally unhelpful ground staff, who were oblivious to the fact that I had a work commitment the next day so couldn’t overnight in some random hotel at an airport to suit Austrian’s policies. Eventually routed via Lisbon which meant literally flying all night to arrive at 0600. Lufthansa and Austrian have some serious faults to correct."
Výhody: "It got me where I wanted to go, non-stop, for a reasonable price."
Nevýhody: "The economy seats seem to be narrower than they are on other airlines."
Nevýhody: "You sold wrong tickets to customers. I booked economy tickets but I got Econony lite ticket. Had to pay extra charges. You shouldn’t make money to sell lower class tickets as regular."
Výhody: "good food, drinks, good entertainment options"
Výhody: "Service was good and the crew was courteous and friendly"
Nevýhody: "Online check-in did not allow me to select my seat. It was already assigned and didn't let me change it Boarding was later than scheduled and caused my connecting flight at O'Hare hectic This was the first time that I had ordered Kosher food and I would never make that mistake again, the meal was okay but the sandwich was awful and had no taste!"
Výhody: "On time take off"
Nevýhody: "They serve non-halal food with Muslim menu. They think hat non-pork meat means halal/zabihah. Non friendly flight crew"
Nevýhody: "The plane was HUGE, too big. With such a big plane the crowd formed by the gate waiting to board was unmanageable. Also the giant plane felt like it was hard to maneuver during take off and landing. I would very much prefer a smaller plane. The touch screen in front of me was not always responding when I tried to tap the screen. The audio jack was also not working great; sometimes I did not have audio in my right earbud and I had to turn and fidget the plug. The earbuds provided by the airline did not even work when plugged into the screen, I had to use my own earbuds."
Výhody: "Everything Fromt the crew and service. To checking in and deplaning was awesome"
Výhody: "Very pleasant staff on the plane and in the airport. Economy Seats are more comfortable than some other airlines. Food is good."
Výhody: "thanks for the trip. all the way was fast and comfortable)"
Výhody: "After flight to Vienna was cancelled, we were put on a flight to Frankfurt instead."
Nevýhody: "Kayak sent me an email at 5:16am for an 8:15 am flight titled, "Austrian Airlines flight #704 from PRG on time". It was in fact cancelled. Unfortunately we missed the connection for the flight to Newark, which we were expressly told would be held for us... they shut the door 30 seconds before we arrived, with the plane still at the gate. Had to then go to the only counter in the terminal to see if we could get on standby. Finally got on a flight to JFK instead at 5:15pm."
Výhody: "On time boarding in Vienna and lending in Chicago."
Nevýhody: "Not enough food for a long flight (only one poor meal was served during the entire flight)."
Nevýhody: "Rudest flight attendants I've ever witnessed. No food or drink for six hours. Bad entertainment selection."
Výhody: "My flight was lovely. I loved the professionalism & politeness of the crew. I also loved the food - I really appreciated the fact that I could order a gluten free vegetarian meal for this flight."
Výhody: "Seating did not feel cramped for a 10 hour flight. Frequent passing of water and juice."
Nevýhody: "Flight attendants were a bit stoic but did their job."
Výhody: "Professional and friendly staff"
Nevýhody: "Outdated interior, media interface"
Nevýhody: "Prior to take-off, we spent 2 hours after boarding on an incredibly hot plane with no working air conditioning"
Nevýhody: "Boarding in Vienna was completely unorganized. Received zero instruction from crew on new boarding information."
Výhody: "Efficient crew, good meals,on time arrival."
Nevýhody: "Took a while to board and could use more updated films-minor details."
Nevýhody: "Nothing to dislike"
Výhody: "Plenty of food and drinks, pleasant crew"
Výhody: "the stewardess gave me coffee even if she already passed by me (because I was sleeping) I appreciated that :)"
Výhody: "Expertise and effiency of the flight crew."
Nevýhody: "I have the 'Economy Class' on the tickets. At check-in at the airport we wrote "economy light" on the boarding pass and want to pay for the first baggage. I check it on the original receipt I received by e-mail, there is ECONOMY CLASS and 1st baggage free of charge, another for a fee. So I do not understand and for two tickets I have paid 2 x 30 €."
Výhody: "Everything was great! The staff was friendly and really tried to make our experience the best it can be!"
Nevýhody: "The only thing I didn't like was that in one of the bathrooms, the sink was clogged up a little bit."
Výhody: "Very nice crew, great entertainment options"
Nevýhody: "Flight was delayed by 2hours (but we did catch up 1 hour so good job!)"
Výhody: "Great flight! Excellent service! Excellent food and beverages! Would definitely do it again and recommend it to anyone."
Výhody: "Flying on a direct flight was nice. The food was good. Ordinarily the snack lunch is not good but the sandwich was quite good."
Nevýhody: "The boarding is best if done by rows but this was just every one trying to board at the same time so it has a more negative effect on passengers."
Výhody: "Staff are pleasant and competent."
Nevýhody: "Boarding on return flight was utter chaos and was not controlled properly. The crew was very pleasant and , in my opinion, could not have been any bertter."
Nevýhody: "One flight was cancelled resulting in a 6 hour wait, the second flight was 2 hours late. Meat meals ran out quick resulting in a vegetarian only option for a lot of passengers"
Výhody: "Excellent service on airplane, ample legroom in economy, the largest movie selection I've seen on a flight, delicious food. I had the vegetarian option and I was not disappointed."
Nevýhody: "The boarding process at Vienna airport was unorganized and took longer than necessary."
Výhody: "We paid extra for extra leg room. Exit row. Well worth Cabin crew very good and friendly"
Nevýhody: "Connecting flight on United. Horrible experience Chicago to Vegas.seats are small, feeling of claustiphobia, nothing free on entertainment. Only interested in adding to price of ticket. Very warm A/c didn't work well. Totally bad experience on United. Never want to fly on them again"
Výhody: "Good food and drinks,great movies"
Nevýhody: "Dirty bathroom,needs upgrade too."
Výhody: "Choice of movies Pillow plus blanket Snack-1/2 sandwich plus caramel mousse"
Nevýhody: "I wasn't able to check in online therefor i got terrible seat. The guy next to me was very tall and big and he was stuck on me due to not enough space. I was extremly uncomfortable because he was rude when i asked him to let me out. I asked if i can change seats but the plane was full. I didn't get any sleep either. Extremly tiring and turbulent 10 hour flight."
Výhody: "My husband's experience with their flight from Chicago to Vienna was amazing. Everybody helped accomodate him with our 15 month baby boy."
Nevýhody: "The crew (check-in desk & flight crew did not put any effort to help accomodate us). They even asked us to do all the work in asking around. Squeezed us in the tightest place possible for travelling with our baby boy. Will not recommend your airline because of this!"
Výhody: "The flight was on time and the crew were very friendly."
Výhody: "More leg room than we had on Swiss Air from Chicago to Vienna via Zurich. In flight food was excellent. Staff was friendly."
Výhody: "the crew was amazing."
Nevýhody: "Add more movies, use different headphones, can't hear anything. Add snacks to the flight, and make the second meal bigger, a sandwich is not enough in a 10 hour flight. add more drinks to the list"
Výhody: "Easy travel nice plane."
Nevýhody: "Not enough leg room for long flight."
Výhody: "The flight was on time (actually arrived early). Everything was great, except for the seats and knee space, which was just ok - in line with every other company; that doesn't make it good. The entertainment unit was great, many options plus a charging USB port. Food was good; coffee was bad (instant) - is it that difficult to make good coffee on the plane? Crew was professional and efficient. Happy(ish) overall. Thanks."
Výhody: "The girl next to me got this special food in actual plates and so forth-the food I think came from business class. Kind of upsetting that my food looked not even 20% of what she was eating."