Výhody: "Everything was comfortable."
Nevýhody: "I can't think of anything."
Výhody: "Crew was great. Peppy and kind."
Nevýhody: "ORD ZRH seats extremely crowded. Wished for comfy Star Alliance seats for that flight which we did enjoy from ZRH BUD"
Výhody: "Crew was perfectly fine."
Nevýhody: "Departure time was delayed due to over crowding in Zurich airport. Info on connecting flights and transfer requirements was insufficient, no offer to help those with tight connections, e.g., by trying to seat them at front of plane or help them get off faster. Missed connecting flight as a result!!"
Výhody: "The crew was quite pleasant and friendly - very accomodating"
Nevýhody: "Entertainment system is outdated, the food was only passable. The chocolate was nice"
Výhody: "Crew was great, food was great, timing was great! (Got to LAX about 45min prior to scheduled arrival), however seats are very narrow!! Good enough for a short (2-5 hour) flight but definitely not for a transatlantic one!"
Nevýhody: "Everything great but the seats..don’t expect too much of a leg room in the 777 Boeing...unless you get the exit row in economy or you book a business class!"
Výhody: "The seat was much better than other airlines' economy seats. Great food and lots of it. Excellent attendants. Zurich is the best planned airport for changing to next flight. I'm going to try to use Swiss as often as I can."
Nevýhody: "Free Wifi."
Výhody: "Crew was very friendly. Seat a pretty comfortable."
Výhody: "The approach into Venice airport was to the NE so the flight path gave a perfect areal tour of venice out the right side of the plane."
Výhody: "Swiss quality, punctuality and reliability."
Nevýhody: "No negatives."
Výhody: "Flight was delayed which caused us to change our flight from United to Lufthansa. Like Lufthansa much better."
Nevýhody: "Flight was delayed. Had to get a different flight because we would miss the next flight."
Nevýhody: "The temperature on this overnight flight was sweltering Legroom was poor"
Výhody: "The food and beverage service in Coach was great as usual ... The new 777 ER 300 was really a nice improvement over the aging Airbus planes previously flown Entertainment systems in coach were top notch with great entertainment choices to view ..."
Nevýhody: "3 4 3 seating results in very narrow isles ... during the longer flights on the 777 the isle seated passengers lean into the isles making going to and from the restrooms in ( coach) a bit of an obstacle course"
Výhody: "Good seats for my wife and i: window and aisle seat"
Nevýhody: "Only glass of water free...coffee is 3.50"
Nevýhody: "К сажалению,мне испортили отпуск. Был утеряны мой багаж. Я вынуждена 3 день ходить по магазинам и тратить свое время на отдых,покупая необходимые вещи,те, что необходимо для отдыха. Я потеряла три дня отдыха. И до сих пор я дожидаясь , сижу в квартире и не знаю когда он прибудет. Я крайне не довольна To the planting, I was spoiled vacation. My luggage was lost. I have to go shopping for 3 days and spend my time on vacation, buying the necessary things, those that are necessary for recreation. I lost three days of rest. And so far I'm waiting, sitting in the apartment and I do not know when he will arrive. I am extremely unhappy"
Výhody: "Checkin was smooth, cabin crew and service was great. Absolutely no complaints."
Nevýhody: "Nothing. All was exceptionally good."
Výhody: "Nice breakfast treat and chocolate is always appreciated"
Nevýhody: "Not a specific complaint about this flight but boarding in general is not smooth No online check-in that I could find."
Výhody: "Great service & lots of room to sleep"
Nevýhody: "I felt like a sardine."
Nevýhody: "Roughest flight ever, many people got sick, too much turbulence to fly"
Výhody: "The flight ,food entertainment was very good. But I don't understand the SWISS airline logic. When I did the check in in Prague and got my boarding pass the told me that the system picked me to have the additional random checkup at Zurich airport. Its ok. If it’s done for security reason why to tell the people ahead of time that they will have additional checkup of bags and personal stuff. If you want to do it for security reason do it ( I want to be safe) but don’t do it for the check mark , it doesn’t make any sense and doesn’t protect us."
Nevýhody: "Despite its reputation, Swiss is always late. Their Sunday evening flights always from Stockholm always depart 20-45m late."
Nevýhody: "space at my feet!"
Výhody: "EVERYTHING WAS AWESOME BEFORE THE PLANE EVEN TOOK OFF!! My flights somehow got real messed up and everything down to my luggage had to be input manually. I wasn't sure if it was going to make it with me to the final destination. But it did! The head rest blew me away just as i sat. I love to know I can fall asleep and not have neck problems. And everything from the movies to the service to the food was great! My first international yet BEST experience in economy class was all worth it!"
Výhody: "I really liked the "About my flight" application on the viewing screens because it always gave me an idea of what we were flying over and how much longer we woulld be in the air. The food was excellent and I was pleasantly surprised that I could have wine with dinner or any time the attendants offered beveragess. The attendants were always professional and helpful. They all were fluent in English as well as several other languages. It was a nice touch when the attendant wore white gloves when he or she was collecting passengers' trash after meals and/or beverage service. I loved the cheese that was served at dinner. The warm croissants served at breakfast were a very nice touch."
Nevýhody: "Due to turbulence, I could not get out of my seat as much on the return flight, so I did have some swelling in my feet."
Nevýhody: "Landed in NY @ JFK with a missing luggage. That happens, I know and it can be ok but the sad thing is the very poor the service offered to take care of it. I have tried to call, no answer, I tried the link they gave me to track progress: NOTHING.... Called customer service, they gave me that number and that link telling me it was the only way!!! I am so frustrated right now!!!"
Nevýhody: "I ordered in advance 4 seats for my family, paid 100$ to SWISS 19/10/16.Boarding crew refused to give us the seats sold to us.The family was divided into 3 and 1.Only after my strong refusal, the seats were were granted.During the dispute about the provision of already purchased seats, SWISS crew member threatened to call the police. We entered the plane last.Our seats not were ready and we were forced to do it all alone.Rudeness and unprofessionalism of SWISS crew.The end of the vacation was spoiled. For what I paid to SWISS 100$ in advance(10 monthes)? I believe, if SWISS could not provide the paid service as expected, SWISS must return the money(100$) and apologize. Nobody apologized in Zurich, threatened to invite the police. Bad crew, bad service."
Nevýhody: "Seats too small."
Výhody: "Got bumped to business class."
Nevýhody: "What's not to like about that?"
Výhody: "Crew was great."
Nevýhody: "My wife is strictly Hindu vegetarian. We had entered her food choice at Swiss web site months before. She didn't get the food while going to Zurich and coming back to Boston. She remained hungry both ways. Although we were in business class while coming."
Nevýhody: "We did not receive the baby pram after landing. Needed to pick it up at the baggage claim."
Výhody: "Everything!! This airline is a huge breath of fresh (old?) air. It reminded me of how air travel used to be. No baggage charge - we only checked one bag. There was plenty of great food and drink - alcoholic drinks were free. We will definitely look to use SwissAir whenever possible."
Nevýhody: "No announcement regarding delay. No boarding announcement. Very uncomfortable, older business seats. Actually had a sore back after the flight. Couldn't get comfortable. Travelling companion had the same experience. Small screen."
Nevýhody: "Cervise was not so good was waiting almost 3 hours on check in"
Nevýhody: "Because we missed our flight due to delays in Barcelona we Had to wait more than 4 hours for a next flight. Afterwards we were sitting separate."
Výhody: "Liked the crew, seats, snack. Definitely a pleasant experience."
Výhody: "Crew was nice and I loved the TVs keeping us up to date on the flight and our connection. We were even early boarding."
Nevýhody: "Everything was good."
Výhody: "The flight attendants were very nice and the chocolates were nice. Food was mediocre and I'm not sure I'd take Swiss again."
Nevýhody: "Seat pitch was too small and the food didn't taste that great. I was lucky enough to get a whole row to myself but on the way back I did not and there is not a lot of room at all. And for an 11 hour flight it was really uncomfortable!"
Nevýhody: "Flight attendant spilled hot tea on me and he didn't help me out. The other flight atttendant assisted to my burns. I have 2ond degree burns on my arm from this incident."
Nevýhody: "Same as above."
Výhody: "Comfy seats. Friendly staff. Lots of food and beverage options"
Nevýhody: "The length of the flight. But I don't know how to make it shorter"
Výhody: "Best flight in years. Attentive crew, very good food and wine, on time. Strongly recommended."
Výhody: "The attendants were cordial"
Nevýhody: "priority luggage arrived in SFO about 30 mins after regular luggage"
Výhody: "Decent food, for airline food. I was not expecting anythoing for the 3 hour flight,. Included beer/wine/spirits helps a lot."
Nevýhody: "It's still a cattle car for coach travel. Boarding was hectic. Called all passengers at once, which resulted in a crowd pushing to get through the two checkpoints all at once."
Nevýhody: "Same comments as above."
Nevýhody: "Terrible service. Crew was unfriendly and unhelpful. There seems to be an element of arrogance when flying with this airlines."
Výhody: "Bad inedible food and no leg room, and I am small."
Výhody: "Excellent flight attendants."
Nevýhody: "The boarding process for the economy class seems a little chaotic since there is no distinctions by zone or seat row. The result is a surge of people right when they announce boarding for that cabin."
Výhody: "The flight was on time"
Nevýhody: "too crowded"
Výhody: "Seat comfortable and the seatbelts actually fit!"
Nevýhody: "Nothing relly"
Výhody: "Cree was great. The switch from one airplane to another was smooth. Snacks were great selection and enjoyed the WiFi"
Nevýhody: "Everything was great"
Výhody: "this is the airline"
Výhody: "Nothing three hours late I went to dc and then took the train"
Výhody: "Crew was really nice."
Nevýhody: "My first flight was delay because of that I lost my second flight."
Nevýhody: "We left Salt Lake City so late that I missed all my train connections and ruined my plans."
Výhody: "Standard boarding The plane was on time"
Nevýhody: "Better boarding process.Such as the one used by Southwest"
Výhody: "The flight was on time the crew and captain was very helpful. They got us on and off quickly and safe"
Výhody: "Almost 3 hours of delayed"
Výhody: "Crew was the best I have had in 2019 on Delta, the only good crew."
Nevýhody: "Everything at the Atlanta Airport. From the airport and staff itself to those working for Delta Airlines. It has been so bad, that I am thinking of flying with American Airlines again and avoiding the Atlanta Airport all together. Absolutely the worst airport in the country, Delta not much better"
Výhody: "Crew was very attentive"
Nevýhody: "Delta staff at the airport JFK"
Výhody: "Good entertainment options."
Nevýhody: "Only water and coffee available. Flight had been delayed over an hour."
Výhody: "Entertaining crew"
Nevýhody: "On time arrival (we were late)."
Výhody: "I like flying Delta. Make you feel comfortable and at ease."
Výhody: "The crew was nice, the flight was so short, there was little interaction with them."
Nevýhody: "Boarding was a disaster, people didn’t have seats which caused a delay in boarding. It was a mess. The seats were uncomfortable and too small. I know it’s a short flight but it was just too tight in there. The flight was delayed and the communication was all over; the time was constantly changin"
Výhody: "Don't know yet, because I have not left Korea."
Nevýhody: "Not happy that DELTA changed my flight again and now I arrive (6) hours later in Philly. Longer layover in Detroit is not comforting! Hoping/praying that DELTA doesn't change more on this flight going home!"
Výhody: "nice crew"
Nevýhody: "terrible seat comfort, late departure due to airline’s booking problems"
Výhody: "clean plane, crew was very friendly."
Nevýhody: "no dessert in meal"
Výhody: "The crew was fantastic and very carrying when I wasn’t feeling well. They checked on me multiple times! The food was also really good for airline food!"
Nevýhody: "The security process in the Prague airport is so ridiculous. There are security agents who screen you in the baggage drop off line that makes the line take a very long time. Once you finally get your sticker from them it’s a quick trip through customs. Then the pain really begins with a security scan st each individual gate to enter a boarding area for the plane. Then I was pulled for extra security where a male agent touched my but with some sort of swab with no warning. He then claimed to not speak English (with zero accent when I asked him a question). It was a humiliating and very long process all run by delta!"
Nevýhody: "Security in PRG was little bit strong They ask my about my last job - 15 years ago if I did not fight with my Manager(I forgat his name)"
Výhody: "Flight was safe, smooth & fast."
Výhody: "Pilot was courteous, pleasant and kept us informed of flight status."
Nevýhody: "Seats have no leg room!!!"
Výhody: "It was too cold on the flight. I asked for a blanket and luckily the stewardess had one. However, before giving it to me, she told me it was the only one on the flight!"
Výhody: "Smooth , fast, comfortable"
Výhody: "Crew was awesome"
Nevýhody: "No TV unfortunately"
Výhody: "What I liked was getting to my house."
Nevýhody: "The air-conditioning was extremely cold; on the positive side, I was given a blanket. The plane did not have any kind of tv screen in which to watch films or programs. Space was unbelievably tight between seats and rows; I cannot imagine a horizontally or vertically big person having any level of comfort. In general, the service was quite poor, making me wonder how does Delta treat the flight attendants, for they seemed tired and careless. The above did not happen in any of my other flights: Atlanta-Guadalajara, Guadalajara-CDMX, CDMX-Atlanta."
Výhody: "Everything, smooth flight with an entertaining crew."
Výhody: "The exit row seats reclined."
Nevýhody: "USB charging didn't appear to work. No meal service. Very brief lay over. This is bad because a 6A flight from RNO to SLC with a <50m layover and then a SLC to PHL flight means that you do not get any food until 11P when landing in PHL."
Výhody: "Crew was great"
Nevýhody: "No entertainment on flight. No smoking in Minneapolis airport"
Výhody: "Everything went smoothly. The staff were friendly, the flight fast and calm."
Nevýhody: "Nothing that can be done, just tough being 6'5" in a connection plane."
Výhody: "Made it out of Detroit that same day! Friendly flight attendants!"
Nevýhody: "Flight was delayed. And then cancelled. We were booked into a later flight 8 hours later that was also delayed again due to weather but we did make it out of Detroit that night. Other people were not as lucky."
Výhody: "They have great and friend staff."
Nevýhody: "Delta treats any passenger that isn't a member of their skymiles or anyone that doesn't purchase a seat in advance like peasants. You don't get assigned a seat until YouTube up at the airport... That's fine, not really a big deal. But because you didn't select a seat, they don't let you print or view your boarding pass on your phone, forcing you to go to the checking desk. For someone that has TSA pre check and travels alot, all that extra time adds up and can sometimes cause you to miss your flight. Because there is on "fast line" when you check-in like there is at the security check point. I only have this problem with Delta, never American airlines..."
Nevýhody: "my flight from JFK to Cancun had entertainment (TV, movie screen, headphones, etc). This one did not. Was kinda disappointed."
Výhody: "Seats were comfortable"
Nevýhody: "If flight is full all the time get a bigger plane"
Nevýhody: "NO ENTERTAINMENT no snacks on the second flight after an hr 24 layover AND 52 minutes delay, seat near the bathroom which smelled horrible"
Výhody: "Flight crew took very good care of us. They served several snacks, meals and free wine on the 8+ hours flight from Prague to NYC. The hot towels to freshen up before meals was a nice touch!"
Nevýhody: "All "carry-ons" were taken at the jetway, which was fine. But, when we landed, as passengers were trying to get off of the plane, the attendants were putting all of the collected luggage at the entry to the jetway. It created congestion. Then, anyone who had luggage, had to lineup against the side of the jetway, awaiting their luggage, and increasing the congestion. First, it was inconvenient. Worse, if there was any kind of emergency, I believe it would have created a unsafe environment. Very Poor Design & Process ! ! !"
Výhody: "Entertainment, food having only two seats on our side of aisle."
Nevýhody: "Leg room"
Výhody: "Our plane had mechanical issue with a parking brake which they left us know about once we loaded the plane. Unfortunately it was going to take to long so they switched us to another plane."
Nevýhody: "Airlines in general need to enforce the carry on luggage rules. If it doesn't match the dimensions for the carry on specks then make the people Check it. Don't let it go. If I paid for a seat and I'm allowed two carry ons then there should be room for them. Don't ask people to check bags because of a full plane. The crew should have there own place to store their belongings, not where the passengers do and take their space. The life rafts need to be easy to get to but again should take up a spot a passenger has paid for their luggage to go. If that is the only space for these items then don't allow passengers to bring two items if in those seats or on the whole plane. It's really disappointing when your told you may have to check your bag because there's not enough room."
Výhody: "Great food and service. Great entertainment. Really comfortable flight overall."
Nevýhody: "Flight was delayed and it wasn't communicated very well."
Výhody: "The attendants"
Nevýhody: "The delay and no free wifi."
Výhody: "The crew wa very nice, food was very good for economy."
Nevýhody: "The screen for the entertainment center wasn't working properly on the right side, but it was no big problem."
Výhody: "Tail winds provided an early arrival. When my flight was rebooked due to a delay on my first booking I was upgraded to Permium booking and drinks were complementary on the flight from Atlanta to Philadelphia."
Nevýhody: "No internet available (2020). For the my previous flight, a month ago, was the same problem."
Nevýhody: "Klm is the best, even on a 40min they served small breakfast."
Výhody: "Nice crew, good food."
Nevýhody: "Both bathroom were not working in business class area."
Výhody: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Nevýhody: "Move the drapes a few more inches back."
Výhody: "The crews were pretty great!"
Nevýhody: "The regulating of the temperature."
Výhody: "Staff were professional and polite."
Nevýhody: "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."
Výhody: "Boarding was quick and flight was calm"
Nevýhody: "The coffe and breakfast."
Výhody: "Comfortable seat, great crew."
Nevýhody: "Flight delayed, no USB port and no entertainment"
Výhody: "Onboard crew were nice and polite. Flight was on time (a rarity)."
Nevýhody: "The boarding crew was rude and unpleasant, the plane was boiling hot."
Výhody: "Just as I expected. And I made my last connection easily."
Nevýhody: "Boarding was very slow."
Výhody: "Everything was smooth and effortless."
Nevýhody: "Can’t think of anything."
Výhody: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
Výhody: "Friendly staff"
Nevýhody: "Security check at gate; No priority"
Výhody: "Entertainment options."
Nevýhody: "Service was poor, seat did not recline, and the food was terrible."
Nevýhody: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
Výhody: "Nothing to mention"
Nevýhody: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Výhody: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Nevýhody: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
Výhody: "The service"
Nevýhody: "The seats"
Výhody: "Face recognition was amazing"
Nevýhody: "Too hot on plane"
Výhody: "Staff very pleasant"
Nevýhody: "Evening snack was not the greatest breakfast was pretty food"
Výhody: "The crew was efficient. Flight left on time. Food and wine served."
Nevýhody: "No entertainment."
Výhody: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."
Výhody: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Nevýhody: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Nevýhody: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Výhody: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Nevýhody: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."
Výhody: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Výhody: "Wifi on Board"
Nevýhody: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."
Nevýhody: "Please Endeavour to put the expiration date on the food served in the flight."
Výhody: "Bording was good and general flight ok"
Nevýhody: "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."
Výhody: "The food and the punctuality"
Nevýhody: "The technology in interteiment is not touch screen"
Výhody: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."
Nevýhody: "I don’t like the limited choice of drinks on these short KLM flights."
Výhody: "The last two times we connected in Amsterdam to Humberside our luggage was delayed. This time it wasn’t. The simple things give the greatest satisfaction"
Výhody: "Service provided by the staff"
Nevýhody: "The navigation of the entertainment system is not very friendly"
Nevýhody: "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."
Nevýhody: "Service from airline host Poorly maintained plane Bad food Old entertainment"
Výhody: "Comfort economy well worth the extra."
Nevýhody: "They didn’t let us board the plane. Allegedly the plane was changed and make us travel by train!! They offered us a compensation but we haven’t heard from them yet. Not good experience at all."
Výhody: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Výhody: "Easy airport business"
Výhody: "Atmosphere, crew were very professional and friendly"
Nevýhody: "Seats were a little too narrow, and quite uncomfortable when a broad shouldered person is sitting next to you"
Výhody: "Food and staff were great"
Nevýhody: "Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging"
Výhody: "Good and plenty of food available."
Nevýhody: "No power to charge phones, laptops, etc and no WiFi available. For such a long trip (10 hours) below industry standard."
Never took off on time. Always delays flying with Lufthansa. Seems like the planes are getting more and more uncomfortable as well. No room to even stretch out your legs. Pathetic. More likely will book next flight with someone else.
The food is horrible. Even in business class
Food was the most mediocre I have experienced on a transatlantic flight. Crew and staff were superb. Comfort was OK. For the first time ever, my luggage was misplaced between Lufthansa change of flight number and a replacement United flight.
Boarding in Munich is so did organized.
Výhody: "amazing and great customer service"
Nevýhody: "We had a three hour departure delay in Munich"
Výhody: "Crew was very good. Food was OK."
Nevýhody: "Individual space was tight made worse by some inconsiderate people who put their seats as far back as possible. This should be regulated."
Výhody: "Nothing in particular stands out about our flight. We've flown many airlines, Aeroflot, British Air, Delta, Iceland Air and KLM recently. Lufthansa was right in there with the middlet of the pack, with the exception of Iceland Air, which would be at the bottom, but they make no pretenses. The seats, even in the basic economy, which we had,reclined and were comfortable; good legroom. Food and drink offerings were standard. Amounts were small, but everything was the right temperature. Restrooms were clean and well equipped. Movie offerings, not many newer releases. Nothing like Sky news, so you couldn't check weather or current events. Crew was courteous and attentive,"
Nevýhody: "Boarding at Frankfort left much to be desired. First off, the equipment was not ready; we waited 45 min. to board after we got to the gate (early) and due to turbulence over the Atlantic, the pilots could not make up the time. We are senior citizens. We, along with about 25 others in our category, responded to the call for us to get in line to board, stand for 30 min. The gate personnel did not provide any information that boarding was NOT imminent at that point, so you had to stand up to keep your place. Finally, once the boarding for people needing assistance began, we got to choose between using 2 flights of stairs (a faster way to get into the plane) or an elevator to board the plane. (Hello! We have trouble with things like stairs; don't you know that?) The elevator accommodated one wheelchair and 2 or 3 people at a time. More waiting in the jetway to get down to the plane! The whole boarding process took 90 min. from the time we stood up to the time they closed the doors. Bad grades for the the cleaning crew making us wait so long, for the gate personnel for keeping us in the dark and the disorganized process boarding. Nobody cared about our discomfort, not what we would have expected from LH. Consequently, we've revised our opinion of Luthansa. Maybe next time we'll take BA."
Nevýhody: "Hour late departure and still only loaded 1/3 of the luggage. Communication about the luggage problem was poor"
Výhody: "The flight was only about 1 hour. Everything ran smoothly once we took off. The crew was very good, providing gate information for connecting passengers."
Nevýhody: "It would have been better if we had departed on time. I don't remember why there was a late departure but it made it difficult for some passengers to make their connecting flight. My husband and I hurried to the gate for our flight to Washington, DC but that flight left late, too."
Výhody: "All good"
Nevýhody: "Arrived late due to bad weather in Houston, about an hour late."
Výhody: "The crew was attentive"
Nevýhody: "We sat on the runway for an hour."
Nevýhody: "Food was not edible. Everything else was good."
Výhody: "The new Airbus was a very cool aircraft."
Nevýhody: "Boarding process is really disorganized."
Nevýhody: "Boarding process. Everyone boarding at once does not work well when it is a full flight"
Nevýhody: "flight attendant gave me a meat sandwich when i asked for the vegetarian option due to my vegetarian diet and i became sick because of this"
Výhody: "I liked that the attendants rushed through a beverage service with the little time they had - didn’t make it to us, but they were trying their best and I very much appreciated their effort."
Nevýhody: "The boarding process is poorly controlled and kind of unpleasant"
Výhody: "The service and the airplane"
Nevýhody: "Nothing at all"
Výhody: "Crew. Meal good too."
Nevýhody: "Bus rides to aircraft at Frankfurt"
Výhody: "Great service as always"
Nevýhody: "Took off late."
Výhody: "Flights to/from Prague are generally late and we missed 2 connections in 1 week"
Nevýhody: "Connection. Ft from Prague was 2 hours late and there was no connection. We missed our dinner with dear friends that we rarely get to see."
Výhody: "Clean plane.."
Nevýhody: "I was very upset that from Kuwait to Frankfurt I paid in sir net but the speed was very bad . It's not fair to pay 15$ for that it's not fair. And I ask my money refund! And again they saying that speed is very good for watching YouTube and video streaming! Why Lie?? IT IS NOT FAIR!"
Výhody: "You can't beat the German's at efficiency. Awesome!"
Nevýhody: "Houston isn't their hub and I have to put up with United."
Výhody: "Good service.good movies.Good food."
Výhody: "New plane, nice seats. Typical Lufthansa."
Nevýhody: "Strict weight limitations for carry on luggage. Go British Airways if you have large carryons. Lufthansa is militant about luggage weights."
Výhody: "Drinks and great stewardesses"
Nevýhody: "No phone charger."
Výhody: "Quick boarding"
Nevýhody: "Flight was slightly delayed. We had to hustle in Munich to make our connecting flight (so we thought) to IAD. It turned out the flight to IAD was also somewhat late so in the end all was well but we had less than an hour to make the connection and it was a bit fraught."
Výhody: "Great food!"
Nevýhody: "No entertainment"
Výhody: "Lots of food for such a short flight."
Nevýhody: "I did not go because i canceled my flight and am still waiting for my refund since 23 May. I will probably never use Kayak again. Not happy... far from satisfied. ~AC"
Výhody: "Flight was uneventful, which is what you want!"
Nevýhody: "They change the gate for transfer last minute"
Nevýhody: "Lufthansa cancelled my flight on November 23rd a few hours prior to departures because their pilots went on a strike. When I called and asked if they would rebook me the lady on the phone said that she could rebook for a trip that had two layovers from 2pm(Prague time) to 8:30pm(NYC time) for the 24th of November (thanksgiving). When I asked her if there was anything else she said that was the soonest flight she could find. When I checked my self I found and booked a flight for the 23rd. When I called back they refused to give me a refund."
Výhody: "I like the friendly crew. They give refreshments at no charge on a 40 minute flight and get it done in time."
Výhody: "Food/drink choices and portions were very generous on our long haul flight over the Atlantic into central Europe from the west coast of the the US. Efficient boarding. Lots of entertainment options as well."
Výhody: "Quick straight forward"
Nevýhody: "No entertainment at all"
Výhody: "The crew, food and entertainment were good."
Nevýhody: "I could not even cross my leg. The coach seats are ridiculous and because of that, I will not book on the airline again. Sorry, coach seats should be an option for everyone, not just someone the size of a 9 year old. I'm only 5'2" and 120 lbs."
Výhody: "Reliable service"
Výhody: "The flight was very good."
Výhody: "I liked everything about the flight. The flight crew was nice. They were considerate and cheerful."
Výhody: "Entertainet options were very good and very diverse."
Nevýhody: "For an international flight the plane was quite tight in terms if leg room and aisle space."
Nevýhody: "I wanted to check 2 bags, even though you only get one free checked bag for economy international. The desk agent at check-in wouldn't check my second bag and didn't know how much the fee even was for the second bag. She was not exactly pleasant, which might have been because it was 430 in the morning but still. I just ended up carrying on two pretty big bags. The crew ended up gate checking one for me in Frankfurt which was nice. But I would have paid not to carry that dumb thing around with me through the giant Frankfurt airport. Other than the one desk woman in Prague, everything else was good."
Výhody: "Comfortable, good food and good crew"
Výhody: "Return on investment is excellent. great ground and air crew great service all around."
Výhody: "Crew and new, spacious aircraft"
Nevýhody: "Nothing in particular."
Nevýhody: "Customer interaction is a joke"
Nevýhody: "plane was so old, the seat was worn out and terribly uncomfortable sitting on it for 8 hours. It also had about a 2 inch gap of missing seat cushion. plane was very dirty. service was not friendly."
Výhody: "The staff are always lovley"
Nevýhody: "They lost my bags and 5 days later I still don’t have them.. traveling alone with a baby for Christmas.. all my gifts were in that bag so Christmas is a bit of a loss.. I find it way to difficult to get refunded or reimbursed for my loss"
Výhody: "I liked service given for special needs older senior"
Nevýhody: "Landed early in LAX and then had to wai about 20 minutes to get a gate!!"
Výhody: "When I finally settled into my seat on the British Airline and that Hostess came around and offered me a couple of free drinks that was the best thing that happened to me all day."
Nevýhody: "For an older couple like us did not like having to climb the steps up into the Plane and being out in the rain did not help. However that was not the worst part of the arrangement between getting off the Aer Lingus plane and with so little time to reach the gate for our BA flight to Denver it was a total disaster. Due to a minor problem my wife had with her foot I had asked for a wheel-chair to be available when we got off the plane at Heatrow. Good job that I did because with out their help we would never have made it in time for your flight to Denver. Between up and down in elevators, running along the corridors, in and out of a bus and I myself trying to catch up with those poor attendants. I was sorry that I did not get a second wheel chair for my self. Only for the flight was delayed by about 20 minutes we would have missed the flight. Who ever was responsible for making the arrangements of just allowing a time of 1 hour and 10 minutes between flights needs to figure out a better time schedule before people of our age ends up getting stressed out and end up with a heart attack. Very stressful indeed, believe I will never let this happen to me again. Fly/Us you need to fix this."
Výhody: "On time (actually early) arrival. Comfortable and easy, all smooth"
Nevýhody: "€2.50 for a can of pop."
Výhody: "The ground staff at Heathrow were friendly"
Nevýhody: "The old A320 is among the most uncomfortable planes imaginable, but the flight is short"
Výhody: "Overall, the airline is nice with decent entertainment and food"
Nevýhody: "Every time I book with orbitz, even months in advance, I get seated in the last seat of the plane so I am in the toilet"
Nevýhody: "After attempting to check in at the baggage machine, we were told we had to go through the check in line. Then after waiting 60 minutes in line at the Aer Lingus counter we were told we were 15 minutes past the boarding closing time. So even though we were still an hour before our flight we couldn't get a boarding pass to get on the plane. We then had to pay $150 x 3 to get on the same flight the next day. We will never fly Aer Lingus again and will never fly through Dublin again."
Výhody: "I love Aer Lingus, they appear to be always on time and nice comfy seats. No problem boarding, was nice and quick."
Nevýhody: "Nothing to not like at mo."
Výhody: "The plane was clean and comfortable, the crew was friendly"
Nevýhody: "Having to pay for coffee and soda is something I would expect from a budget airline and not a major carrier"
Výhody: "Basic flight to Dublin"
Nevýhody: "Not enough water"
Nevýhody: "The flight was nearly an hour late taking off."
Výhody: "Food good. But best was that US Immigration was in Dublin, not NYC, where there was no line!"
Výhody: "The check-in at JFK was super fast and efficient. Everyone was very pleasant and helpful. Also, had a connecting flight and my luggage arrived with me-big plus."
Nevýhody: "Seats were a little tight."
Výhody: "Very pleasant, competent, attentive, efficient crew."
Nevýhody: "I did not like the delay in departing for Frankfurt-- missed the rental car and a meeting scheduled with a friend. Lufthansa for Frankfurt managed to depart on time. I know this may be out of your control."
Výhody: "I got from point a to point b just fine"
Nevýhody: "It was very cold on the flight, the boarding process could be more organized, nothing complementary."
Výhody: "Staff where unbelievable nice and kind"
Výhody: "Boarding at rear as well as front"
Nevýhody: "Boarding outside in drizzle. Charging for soft drinks"
Výhody: "Quick efficient"
Výhody: "We got to Berlin quickly..."
Nevýhody: "Could not choose seats Could not check in online Was not informed of the correct departure terminal Had to pay for drinks onboard Long distances between gate and terminals, seemed like the flight was 2nd class in terms of airport gate locations...."
Výhody: "The charm and warmth of the Aer Lingus hostesses make them the best in the world !"
Nevýhody: "Arriving at JFK and there was no gate for us . We drove around for 3 hours before we could disembark. Why is JFK such a mess ?"
Výhody: "The only thing I can say that I liked about this flight was that we arrived a little early."
Nevýhody: "Note: This review is for Aer Lingus a partner of British Airways. 1) Service - one of our fight attendants was incredibly rude. She clearly resents her job. 2) The plane itself was very old and not well maintained. The audio jack for the in-flight entertainment was broken and I could not watch anything. My wife complained about the touch screens being faulty and her audio system was bad. Also, the carpet and seat fabric was torn. 3) The food was disgusting. I mean, really bad. 4) There was a charge for alcohol whereas British Airways was complimentary. 5) Overall, I will never fly Aer Lingus again. It was the worst flying experience in memory."
Nevýhody: "Water and coffee were being charged at $3 a drink - that was a first and I didn’t like that. Especially water, but coffee?!? It’s not like Starbucks was on board."
Výhody: "Better not serve this burrito who does not look like food if you read the ingredients."
Nevýhody: "The seat was to narrow once the person in front of me recline her sit. Luckily the plane was not full and was able to seat somewhere else."
Výhody: "Flights were on time"
Nevýhody: "Aer Lingus service and equipment is not up to par with other carriers. including food and entertainment systems"
Výhody: "short and uneventful...friendly staff!"
Výhody: "Great service. Food was alright. Quick boarding"
Nevýhody: "Luggage took forever to arrive."
Výhody: "On board staff is very nice."
Nevýhody: "Ticket counter agent at SFO placed wrong tag on suitcase. This created lost luggage 4 four days. Boarding gate time posted on boarding pass from DUBto SFO as gate closing at 10:25 am when flight left at 12:30pm. We ran to gate to be told the gate won’t open for boarding until 11:40. While at DUB going to LHR none of the Aer Lingus staff told us we were to go to British Airways terminal until we got to counter. Why couldn’t there be advance notice?Aer Lingus is lame. This was my first & last time I fly Aer Lingus."
Výhody: "clearing customs in Dublin rather than US was nice. Since we chose the flight based on price, It's reasonable to expect some corner cutting."
Nevýhody: "Aer Lingus operated the flight. Haphazzard ticketing/check-in procedure would have been stressful if it wasn't clear that everyone else on the plane was there in line too. Both legs of our trip with Aer Lingus were on older planes, that had obviously flown a lot of miles. It was a short flight, so food wasnt a necessity, but no beverages were complimentary. Given airline security, water, at least, should be complimentary on any flight."
Výhody: "Punctuality and cost"
Výhody: "Called the customer service to attempt to check-in online wasn't able to do it.the rep was hard to understand and he decides to hang up on after waiting 18 mins.called 2nd time I was on hold 15 mins asked for a supervisor. I told to call aer lingus to check in."
Nevýhody: "The flight one flight attendant was just rude before take off my blanket was on my sit, she takes it and puts it inside the overhead and says you can get it back once we take off. Don't understand the meaning of that??? Then the same attendant was giving out breakfast sandwich I had to convince her that my son didn't get a sandwich. They walked by with the coffee cart she COMPLETELY IGNORE ME. Same thing for water. Bad experience with customer service center and one nasty attendant."
Výhody: "Friendly staff with excellent humour, and an efficiently short flight time."
Nevýhody: "See dislikes followig Dallas to Paris"
Výhody: "Flight went smoothly, staff were pleasant, seat was fine, entertainment worked well"
Nevýhody: "The overall feel is that the staff are very rigid about their rules. They come down the aisle at their appointed times, but never just check up to see how people are doing. The rule about registering for a vegetarian meal 72 hours advance is ridiculous. there should always be meat-free options for people, not just vegetarians. The flight attendant was kind enough to find some fruit salad for me, out of the crew meals, but she shouldn't have to. in general they don't feel very warm or inviting."
Výhody: "It got you from point A to point B safely."
Nevýhody: "The flight within Europe had no food or entertainment options. I would have expected a bit more, if even just a bottle of water and a snack."
Nevýhody: "Staff at Frankfurt desk rude and dismissive. Spent hour and a half there...spent hour and a half today replacing clothes. Using faulty gps as you have lost my I-pad."
Výhody: "The entertainment package was varied, enjoyable and needed for an eleven hour flight. The service was average as was the food."
Nevýhody: "As usual the seats are to small and too close together, front to back. What offends me is that the airline offers a minimal meal and or treats with an occasional offering of water and then turns around and offers to sell you extra food or drinks. Sadly though I believe most airlines operate this way now. I suppose it is what you pay for now. It sure isn't the way it was even a decade ago."
Výhody: "After some delay, they arranged for me to get a somewhat stale piece of fish from business class that was left over..."
Nevýhody: "I had phoned up to order a gluten-free meal. They 'lost' the lunch, but I did get a gluten-free scone on the approach into the USA."
Nevýhody: "It would have been great but my TV was not working properly and had intermittent sound. The flight attendants tried to fixit to no avail."
Nevýhody: "Delayed flight"
Výhody: "Food was surprisingly good, crew were nice. Seats are way to tight...rididulous, like a cattle car."
Nevýhody: "I was travelling with an injured ankle, had paid for a one way trip last minute because of a BA screw up on my RT ticket, and asked that I be given two seats if possible so I could put my foot up. I was moved to an aisle rather than center, but no empty seat, event though there was one in front, behind my row, and several rows back. Could have easily accommodated my request. My original ticket was MIA/LON/DUB...travelling for funeral, and changed leg from LON/DUB to LON/SNN to travel with my sister...paid extra for the ticket, told them I would not be using my LON/DUB leg. Was told no problem. When I went to re-confirm adn do nline check in on the 24th, my ticket had been marked trip completed...there was not return leg DUB/BARCELONA/MIA...just vanished. Paid 900Euros. Seems there should be a refund coming my way for the unused portion of my ticket. I would like to be contacted by customer service. 954.662.9537"
Výhody: "inflight entertainment uptions were good."
Nevýhody: "check-in terrible, website was down, stuck in a window seat for over 9 hours. seats in main cabin are too small."
Výhody: "Great views over Ireland"
Nevýhody: "They've stopped giving a complimentary snack on this service."
Výhody: "Free wifi card but it was too slow to stream"
Nevýhody: "Broken screens"
Nevýhody: "The seats were constantly being switched without asking. The online boarding process did not work, so we could not get seats before arriving at the airport."