Everything was either 9/10 or 10/10 except for the food. It is absolutely atrocious. I mean literally the worst airplane food I've ever had, on both legs of the trip. Not a problem, just pack a bunch of sandwiches and snacks and decline the food when offered. Everything else was fantastic and I'd happily make the exact same booking again, just... with extra food in my carry-on.
Nevýhody: "Information on when we can check in on upcoming flights. Other airlines we have booked for flights will email us 24 hours prior to departure. Virgin Atlantic did not. I had to call and I was directed to their web site and was able to check in on line. Thanks"
Výhody: "Decent crew, nice snacks."
Nevýhody: "Wifi shonky - didn’t work most of the way. Entertainment app didn’t work. Lengthy delay."
Výhody: "Everything was easy"
Nevýhody: "Business class seats are snug for big people compared to other airlines"
Výhody: "Crew was nice"
Nevýhody: "Screens have poor color quality Seat too small Legroom cut into by electronics box Row 45 next to bathroom and no windows"
Nevýhody: "Overall, I am disappointed in Kayak for listing my round trip flight as KLM, when in actuality, only one short connection of this flight was actually KLM. My itinerary said KLM all over it, but in the fine print it said "operated by Delta." This is dishonest and misleading."
Výhody: "Comfortable seat. Great crew!"
Výhody: "Good collection of movies"
Nevýhody: "To pay for luggage for international flights while on their website it says i dont have to pay if im going to South Africa. The food was not so great."
Výhody: "Really friendly crew, they go the extra mile to make passengers happy and comfortable."
Nevýhody: "There was a boarding delay but flight still arrived in Hong Kong on time."
Výhody: "- Presence of entire box sets of some TV shows was a nice touch that I made good use of."
Nevýhody: "- EVERY damn movie is prefaced by 4 minutes of ads. - The touchscreens (at least in economy) are slow resistive screens that are horrible for fine control gestures (like slightly changing the volume or position)"
Výhody: "Food was delicious, consistent timely service and excellent entertainment options onboard. The flight was an hour early!"
Výhody: "This flight is the best I’ve been on! Boarding was easy, the seats were comfortable, the film choice was excellent and I enjoyed everything I ate. I really felt I was being treated well by all the staff on board."
Výhody: "Food was great. Friendly stas staff."
Nevýhody: "LAX AIRPORT signage leaves something to be desired. Nothing to do with airline."
Výhody: "Friendly staff"
Nevýhody: "Lack of business class seats and no premium economy seats on this flight"
Výhody: "Loved the food and ambiance"
Nevýhody: "The on air entertainment was surprisingly low quality"
Výhody: "Staff was very friendly, the plane was very clean. Loved the entire trip, except for our uncontrollable weather delay."
Nevýhody: "The flight change the gate number immediately so I missed my flight"
Výhody: "Service, meals, friendly and attentive FAs"
Výhody: "Although we were badly delayed the cabin service was excellent in every way. Good meal , cheerful staff and well turned out."
Nevýhody: "Arrived 1:10 min begore departure. Customer service reps quoted me with No Show. When asked they have no courtesy to answer. Both the rep over the phone and the rep at the airport were horrible. Did I say I was traveling business class? You could imagine the economy"
Výhody: "Fast boarding and nice staff. Food selection was ok"
Nevýhody: "One item missing from menu (unavailable). Issues with entertainment system. Bathrooms lacked moisturiser which is always very helpful on long flights where the air is dry"
Výhody: "Crew very friendly"
Nevýhody: "Seats and legroom poor if you’re six feet tall"
Nevýhody: "It was terribly late. No one had a clue on when flight would depart."
Výhody: "Quality of service was good in the plane"
Nevýhody: "Not many good recent movies / shows on in flight entertainment. Food was okay. But, the quantity was too little. It took a really long time for a second boarding pass check at London airport. Other airlines don't usually ask for a second check in"
Nevýhody: "We haven’t possiblyty to check in online. Crew smell was terrible, ladies used some perfume, some people was allergic to it"
Nevýhody: "Too much food - not enough time to sleep in comfort!"
Výhody: "I could sleep in peace the entire flight and the food. The little care packages we receive with a sleeping mask and ear plugs are also fun and useful."
Výhody: "good plane and timing"
Nevýhody: "meal was not served according to the request and no sound support from the staff"
Nevýhody: "The crew was rude."
Výhody: "food was good, and tvs in the seats."
Nevýhody: "wifi didnt work, was the whole reason i took this airline. most international flights are cold it was very hot"
Výhody: "Virgin atlantic is the best airline with Dreamliner"
Nevýhody: "Delayed 40mins"
Výhody: "Did not take the flight in the end"
Nevýhody: "My first leg flight was delayed and I booked through kayak on two different airlines and the first airline did not communicate with the second airline so 5 passengers ran to make the change and arrived 1 min after the jetbridge to get on the plane was pulled away. It was incredible frustrating and could have very easily been avoided with communication from the airlines"
Výhody: "The Business - was The Business! Loved it."
Výhody: "Aisle/window seating!"
Nevýhody: "My entertainment unit did not work. I was graciously offered an iPad, but declined, however, the picture quality at my son's seat was also iffy. Both my long-haul flights had poor signage for toilets."
Výhody: "My flight was delayed boarding, Entertainment wasn't exciting oppose to other Virgin flights I have taken in previous years. Food wasn't great. I had teriyaki chicken with rice and I left it. Big dislike - when I was checking in online I found some economy seats I couldn't allocate for my seating due to additional charge applies. I think this is very off putting as I have been a Virgin member for years and it is very disappointing."
Nevýhody: "I liked the Airbus carrier which had only two seats (window and Isle) on each sides oppose to three. It felt more comfortable."
Výhody: "Makes travels to LAX a little easier for us dedicated Virgin Melbourne folk. Can. Ow fly direct to LAX without going through Brisbane and Sydney. Food was great. Boarding seemed a little slow. Flight was smooth and on time. Welcome back Virgin."
Výhody: "The crew were excellent."
Nevýhody: "Seats were ridiculously uncomfortable. The seat cushions were worn and had no padding. Very few movie, Show, music and game choices to choose from. The audio input didn't work in my seat. Major fail for a 13+ hour flight."
Výhody: "Plenty of snacks and great service, with comfy seats"
Nevýhody: "My luggage did not make it to destination :("
Výhody: "Food was great, plenty of it also"
Nevýhody: "I'm 6'4" and there was no acknowledgement by the crew that I was squashed into a tight seat."
Výhody: "the food was very good and they hd a good list of selections of movies."
Nevýhody: "the crew was very dry. they did not seem too happy."
Výhody: "Everything was great and I truly enjoyed this flight."
Výhody: "very incompetent crew carrying out orders for a very cheap airline."
Nevýhody: "There was nothing to like, attendants were rude, seating was horrible, No room, no snacks, counter persons were even worse, tried to contact virgin australia over 12 times for booking confirm and itinerary, no replies ever, none from HQ in Brisbane. Virgin has NO customer service whatsoever, all they want is to take your money online and do nothing for paying customers. "Paying Customer", remember who we are??? The ones that pay for the worst service in the world. Well done Richard Branson!!"
Nevýhody: "this is not an airline, this is a bus company"
Výhody: "Superior comfort, class, and style. The crew was friendly and accommodating, the pilots kept you up to date with flight info and departure/arrival time (and kept the seat belt light off almost the entire trip), the food was delicious and offered throughout, and the entertainment was top notch. Seats were comfortable (we had bulkhead row Space+ and they were worth every cent for the international long haul from LAX-BNE and SYD-LAX) and everyone got a pillow/blanket. We got premium noise-canceling headsets, water, and a little care kit including an eye mask and earplugs and a pen to fill out your travel documents. The overhead bin space was huge and we got two free checked bags of luggage up to 50lbs each (I don't know of that's standard or not, or if it came with Space+ seats). SERIOUSLY the best airline."
Nevýhody: "Absolutely nothing. For a long haul flight, Virgin Australia is TOP NOTCH!"
Výhody: "Getting off the stinky airplane...peeyoo!"
Nevýhody: "The three hour delay in departure."
Nevýhody: "My video monitor didn't work so I couldn't watch movies, asked the crew twice to help and they never did. Then to top off a terrible 10 hour flight with no entertainment, my bag never made it. Worst experience ever"
Výhody: "I liked the entertainment system, free adult beverages and boarding process"
Nevýhody: "I don't like that they have you pay extra for picking seats that have no extras. No preboarding. No extra legroom."
Výhody: "Entertainment was okay, flight crew was nice"
Nevýhody: "After checking in my wife and I were in separate seats. I was then unable to change my seat after check in. After calling the helpline I was informed that it is impossible to change the seat after checking in until I am at the airport. No other airline has such an obscure, in efficient rule. Virgin takes pride in being a step above their competition - I didn't see it. I have flown international on Delta, American Airlines, British Airlines, United, and others and any difference in the experience was negligible."
Výhody: "On time"
Nevýhody: "Very poor job . I had bad experiences."
Výhody: "Excellent service . Good customer service"
Výhody: "The best airline"
Nevýhody: "My above head storage was occupied with airline stuff. They boarded a little late and there were no separate lines for front and back of the plane."
Výhody: "Didn't need blankets in plane, warm temperatures all the time. On time landing"
Nevýhody: "little delay in departure"
Výhody: "crew and service are great."
Nevýhody: "the last leg, Istanbul to DC was completely full. i was seating at the back (33K). after the meal, i wanted to recline and the man behind me started yelling as he has water on his table. i apologized and asked if i can recline the seat and he yelled again and said i cannot recline my seat. i talked to the flight attendant and she wanted to move me to a middle seat. i declined and eventually the man said i can recline my seat. but i mean, seriously, i got yelled at for trying to recline my seat and got no apologies from anyone."
Výhody: "Food and crew amazing..I guess Turkish airline going to be best"
Výhody: "Crew was fantastic and service was awesome"
Nevýhody: "Business class seats are not very comfortable like Qatar or Emirates."
Výhody: "The business lounge in Istanbul, Turkey was 2 floors, full of food, drinks, place to sleep, shower and sleep. The staff was superpeb."
Nevýhody: "A man in the business lounge took my home address and cell number and told me that I would get a complimentary ride home. But when I arrived at the Business counter at the Dulles International Airport, they informed that no such program is in place."
Výhody: "Timeliness of flights. 3 of 4 planes modern and well appointed! VERY good food."
Nevýhody: "Good plane. Comfortable seats and entertainment system."
Nevýhody: "The crew blocks economy passengers from moving forward until all of first class has left. No other airline does this and its really annoying"
Výhody: "As always Turkish Airlines has exceptional service"
Výhody: "І was a passenger with your wonderful Airlines from IST to IAD last week Nov 3rd 2017 and because of misunderstanding and conflict with captain my flight was canceled by him. І don’t remember his name correctly but it was five letters and both vowels (2,4) were “E”. Could you please to let him know that І would like to apologize for my behavior and assure him that it was nothing against him but more about hormonal issues which І believe every woman has more or less during the pregnancy. It is a really big issue for me and my body now. Once again, І do apologize for my actions and that conflict. І didn’t mean it."
Výhody: "Friendliness of crew."
Nevýhody: "Very bad seats."
Nevýhody: "See volume issue from earlier."
Výhody: "Friendly staff good food. Good selection of movies."
Nevýhody: "Might just be a cultural thing but the boarding was a clusterfuck. Not really any order compared to flying out. Everyone just kind of lined up without any regard to the boarding groups."
Výhody: "Comfort, food, staff, everything"
Výhody: "The crew was kind and the food was good, the birding process was quick and easy."
Nevýhody: "I had to ask 5 times in 15 min. for a blanket before anyone paied me attention. It takes way too long to have your food tray picked up after meals are served. This is important for me as I travel with a small child."
Výhody: "Food and service were good ,good entertainment"
Nevýhody: "Seats were really uncomfortable ,there were problems with boarding ,good wasn't sufficient"
Výhody: "The in-flight entertainment was good and the flight attendants were very nice. They offered us small sandwiches and drinks during the flight so it was comfortable to fly with them."
Nevýhody: "You need to buy a visa if you want to enter the country and they only accept USD, Euros or GBP. The only currency exchange is on the other side of passport control so you have to use one of the ATMs and they only give you $100. The staff is unprofessional and seems clueless when you ask them for help. The kiosks are a nightmare and working with them is worse than working with the people. They freeze, and glitch and many of them just flat out don't work. Probably one of the worst airports I've ever been to."
Výhody: "Good service during the flight."
Nevýhody: "The check-in and the boarding processes at Istambul were the worst I remember by far. Airline staff members were careless and even mocking about passengers."
Výhody: "Food, entertainment, crew were all great"
Nevýhody: "Very cold in cabin"
Výhody: "Boarding was timely. Would be helpful if you started lines by boarding group so there is some semblance of order."
Nevýhody: "Overhead announcements were difficult to understand. Cabin Crew were inefficient in their service, going back and forth numerous times because they forgot this or that. There's no point requesting a special meal if you have dietary restrictions, because they don't seem to have a way of knowing you've made the request."
Výhody: "Desserts were good. Food variety and options were good. Comfort/Entertainment on flight were exceptional. Timely take off and landing."
Nevýhody: "The variety of food was nice, but the main coarses were below average-Dry chicken as well as over cooked pasta. Trash wasn't collected often enough. Flight crew were friendly enough, but I raved about last years Turkish Airlines flight, but this year it was just so-so and I'm not exactly sure why."
Výhody: "Movie selections. Larger displays. Comfortable seats. FOOTREST."
Nevýhody: "When going from US to India, food was excellent. But when traveling from India to US, the food was not good at all. Seats had lesser room."
Výhody: "Boarding ontime and hospital crew. I appreciate and big thanks to the transfer desk at Istanbul."
Nevýhody: "I was about to loose my walker which I was supposed to receive when I get from the aircraft in Istanbul but the lady at the transfer desk helped me find it. After I bought the ticket it was offered 24 hours later at very much Lowe price ( 25%less than what I paid for). I contacted the Turkish airlines but they never give me any credit or compensation."
Nevýhody: "I was disappointed that the airline proactively cancelled the flight I booked and then refused to rebook me onto another airline and failed to offer me a return home within 24 hours of the flight I'd originally booked. Then, when trying to resolve the situation, the airline repeatedly gave me the runaround, directing me to talk to various people in person, and on the phone, before finally making clear that they wouldn't rebook me. Why waste my time and give me false hope if they weren't going to do it?"
Výhody: "The entire inflight experience was great from start to finish."
Nevýhody: "I approached the Transfer Desk when there was no line and asked the person working if it was possible to switch to an exit row seat because of my height. The man helping me lied to my face and told me that he could not make the change because the flight was full. when I got on the plane, there were over two dozen empty seats. It was very clear that he just did not want to invest the few seconds it would take to address my concern, or give me a credible reason why he could not make the change."
Výhody: "Friendly Cabin crew Entertainment was above average."
Nevýhody: "First of all I have tons of complaints regarding the airport at Istanbul. They have a poorly managed airport and it was so crowded. The cafeteria and places to eat around in the airport were horrendously expensive and they didn't have services like wifi(had to buy it for $8 an hour and it sucked) and drinking water. As per Turkish airlines, the staff in the airport were poorly equipped to deal with emergency situations such as snow. I was flying during the snowstorm and wasn't expecting my journey to be easy. But they should have increased their resources to help people out in such cases.Their help desk was crowded with almost 500+ of people all the time and they only had 2 people to answer their queries. Also, the staff couldn't understand English properly and seemed irritated when I was trying to explain things in English. I had to stand an hour on a line to get my temporary visa issued only to be referred to another line (yes! i waited for an hour to get to the desk and was told to go and sit in another effing line). It was also because most of the signs/boards in the area were written in Turkish only and I didn't know what they were saying. I had to pay for my own hotel during my transit because the line for the hotels was almost two miles long. And when I arrived at my destination, both my luggage went missing. The crew on board were nice and helping people. I do not blame my bad travel experience entirely on Turkish airlines however, the airport and airlines both are not prepared to deal with situations that are unexpected. I also realize the snow storm was the main factor behind everything however any airlines that boasts itself to be a top class international airlines should have means and resources to manage(at least try) their passengers and airport during any situation. No matter what I am never flying with Turkish airlines again."
Výhody: "They were out of the chicken in meal even before they got to a quarter of people. They did neither had an option of vegetarian diet. So basically you cannot eat anything but the sandwiches if you don't eat beef."
Výhody: "The flight attendants were lovely, they worked smoothly and did their best to manage an unpleasant situation. The facilities are also excellent, and as always, the fresh flowers and hand lotion and such in the toilets was a nice touch."
Nevýhody: "The food was not up to standard this flight, mostly passable, but our pasta inexplicably tasted chlorinated, as if the noodles had ben boiled in pool water. It's a mild complaint, though. Plane food isn't always sterling. The true problem, unfortunately, was in the form of other passengers. Despite having an excess of available space to stretch out, our seats were surrounded by utterly out-of-control children. Crying babies is understandable, it can't be helped, but if your children are running up and down the aisles [including during the landing], sitting on other passengers [myself in particular], and lying down in the aisle to sleep [and the flight attendant had to ask multiple people whose child that one was because no one wanted to own up, apparently] they have no business being on a plane. I don't even care about the annoyance at this point, their behaviour was inherently unsafe and the parents just didn't care."
Nevýhody: "Turkish airlines do not care at all about passengers from other countries (other that western Europe and USA) - my flight was cancelled but the airline reps did not bother to tell 150 plus passengers until the end... passengers got angry and one rep took us to the hotel desk, confusing with boarding passes and passport control on the way - forcing us to waster 3-4 hours; we were provided hotel accomodation at midnight (flight was supposed to take off at 9 pm - maybe they were avoiding to spend on out meals???"
Výhody: "Even in economy, TK serves two full meals, with beer/wine as beverage options. They also give an overnight bag with slippers and other helpful goodies"
Nevýhody: "The level of service by the cabin crew was really disappointing. One of the flight attendants asked me to switch seats with the woman seated next to me (although I had pre-selected my seat). I obliged, although I think that the cabin crew and/or gate agents should have given more thought to giving her a better seat assignment, like a bulkhead seat. This woman was uncommonly large with mobility problems, so it was difficult for me to get up when I wanted to. The entertainment system malfunctioned about an hour into the flight, and I had to flag down a cabin crew member on 3 separate occasions to ask them to look into it. No one ever bothered to follow up or attempt to resolve the problem. To make matters worse, the entertainment system is connected to the entire electrical system, so I couldn't use the "call cabin crew" button, or the overhead light - meaning I was stuck in the dark for HOURS. Only after I demanded to be given another seat did anyone do anything, and with zero apologies."
Výhody: "Care and food on board were excellent."
Nevýhody: "Boarding was late and was very confusing. No special area for business class. This was not true when we were going to Cairo from Istanbul. The lounge there is fabulous but because our flight was late we didn't have time to go to the lounge on return flight."
Výhody: "A lot of food and drink, toothbrush, slippers, etc."
Nevýhody: "The first leg of my trip had a tiny, cramped airplane for 10 a plus hour flight."
Výhody: "Choice of in-flight entertainment was excellent."
Výhody: "Same problem coming back, my flight IST to IAD missed because my my layover was only one hour, and when I got the desk of my connecting flight, I was not allowed to board, even though there were last few passengers were still moving to the plane. This time I had to spend another 8 hours on IST."
Nevýhody: "I would have like quite a few things, but delays which were not uncontrollable ruined my whole trip"
Výhody: "Great flight/airline, but boarding was a hot mess!"
Nevýhody: "Overall, we had a great flight and will probably fly with the Turkish Airlines again. But boarding was an absolute mess: the "secure" gate area was tiny and way too small to accommodate all the people on the flight, and the temperature in that area of the terminal was blistering hot. Combined with an organization that was messy, let's just say that all of us were REAL happy when we finally boarded the plane."
Výhody: "outstanding flight assistances, excellent food."
Výhody: "Very professional and forthcoming crew, nice food, good choice of entertainment."
Nevýhody: "A bit older plane with very weak (invisible in light) entertainment system monitors, yet clean and well maintained."
Výhody: "Crew was fine; food fine."
Nevýhody: "These were probably the most uncomfortable seats I've ever flown in. I'm only 6 ft 1 inch, so I'm not unusual. I could not sit with my knees facing front; I had to splay them out. The tray table would not come all the way down flat before it hit my knees. If there were a lower rating than poor, the seats would have won it; Movies were among the worst ever. where do you get them?"
Výhody: "the crew, meal, flight, every thing was excellent"
Nevýhody: "It was nothing about the flight itself but the about the Istanbul terminal. If Turkish airlines wants more people to travel through Turkey should improve the following: 1- Should make free Wifi available to every one. 2- Should keep the bathrooms clean at the terminals."
Výhody: "Food / service / timeliness"
Výhody: "Loved all around."
Nevýhody: "I loved it."
Výhody: "We were very satisfied with the service and friendliness we will dfinitely look up turkish airlines on the future."
The check-in boarding counter only had 1 employee, the flight was running 20mins late.
Delayed departure. Made me have to pay more for parking and had to call out of work.
Smaller plane less roomy. Snack options limited. I understand it may be due to was a short flight. Gates for connecting flight was a hike.
Anyone that purchased a Delta 1st Class seat should have access to the Delta Sky Club. My wife and I purchased 1st Class tickets for a Delta flight from SeaTac to Washington Dulles but were denied entrance to the SeaTac Delta Sky Club because we did have an American Express card.
Nevýhody: "This plane was too full for social distancing. I was really skeptical about this flight as it relates to the COVID pandemic."
Výhody: "The crew was good, and the airline tried to make our wait in the airport as comfortable as possible."
Nevýhody: "The four-hour delay was really hard. Since it was in DC, I don't know why it took so long to get another plane."
Nevýhody: "WiFi didn’t work at all."
Nevýhody: "The flight was delayed over two hours"
Výhody: "Nice smooth flight"
Výhody: "Information communicated about delays."
Nevýhody: "- more communication (any!) about bag status when landed - flight delay due to too many/too heavy baggage. Long delay was said to be due to making sure our baggage would accompany destination. Upon arrival, bag was left in NYC but this wasn't communicated. No info on bag status at airport or via ema"
Nevýhody: "First class seats were too close together. It was very difficult to get out of you seat into the aisle. Food was not what it should have been for 1st class There was no wall between 1st class and coach giving little privacy when I worked my laptop. it was in direct view of the middle seat in coach"
Výhody: "Crew was very attentive"
Nevýhody: "Delta staff at the airport JFK"
Výhody: "Very good"
Nevýhody: "Seat assignments should have be provided at check in."
Výhody: "Crew was friendly"
Nevýhody: "An hour and a half late, terrible communication about scheduling"
Výhody: "The crew was dealing with NOVA/DC residents"
Výhody: "Coming from Europe Alitalia and Delta did an EXCELLENT job at assisting the passengers get rid of their luggage just as soon as we were done going through customs... I don't usually fly on this route, but I thought it was perfect. Transfer between Delta terminal was a breeze too..."
Nevýhody: "I usually don't fly from JFK. The food court was expensive (18 dollars base price from a burger seems a high even for an airport. I don't fly from NY normally - so maybe I need to tune my expectation for the locale, and it may have NOTHING to do with the airline company."
Výhody: "Inflight experience was fine. TVs didn’t work but Flight attendants are friendly on Delta, cramped seating - but not unlike other airlines."
Nevýhody: "Regular fare seat assignment not available prior to gate . Airport concourse F - poor - limited services. Customer Service seemed uninterested and unable to provide service both on phone and at gate. I’m a frequent United flyer & today’s Delta service experience made me more loyal to UA."
Nevýhody: "Denver airport is far too large for there to be such a small security check therefore it took forever and I missed the flight. Delta tried to charge me $1000 for another ticket to Albany and I decided to fly with another airline for half the price instead"
Výhody: "The service is very good from the beginning. The flight attendant is very caring thanks so much."
Výhody: "clean plane, crew was very friendly."
Nevýhody: "no dessert in meal"
Výhody: "The crew was fantastic and very carrying when I wasn’t feeling well. They checked on me multiple times! The food was also really good for airline food!"
Nevýhody: "The security process in the Prague airport is so ridiculous. There are security agents who screen you in the baggage drop off line that makes the line take a very long time. Once you finally get your sticker from them it’s a quick trip through customs. Then the pain really begins with a security scan st each individual gate to enter a boarding area for the plane. Then I was pulled for extra security where a male agent touched my but with some sort of swab with no warning. He then claimed to not speak English (with zero accent when I asked him a question). It was a humiliating and very long process all run by delta!"
Nevýhody: "Security in PRG was little bit strong They ask my about my last job - 15 years ago if I did not fight with my Manager(I forgat his name)"
Nevýhody: "The aircraft is too old, MD-88. I don't know how Delta is flying that type of aircraft. Is very risky"
Výhody: "Another safe flight. Crew was very attentive."
Nevýhody: "Flight cancelled due to weather that was never bad but on the potential of bad weather. Had to scramble so my 18 year old son was not stranded overnight in a strange place and Delta does not help. Only rebooked a flight itinerary for the next day for a 4 hour flight with connections on a 1 hour direct flight. Spent an hour on line to figure out what to do. #neverdelta"
Nevýhody: "Plane delayed 4 times for a total of 4 hours"
Výhody: "The flight for getting us therw"
Nevýhody: "No food and no entertainment"
Nevýhody: "Rapid City, I could check my BAG through to PDX."
Výhody: "That i survived"
Nevýhody: "Cramped no entertainment cofée was nasty"
Výhody: "Flight attendant gave me the can of Diet Coke and extra pretzels when requested. The entertainment was excellent, the TV screen in the the seats. Good choice of TV shows"
Nevýhody: "Seats are miniscule"
Výhody: "The crew was friendly, relaxed, made everything seem like a breeze"
Výhody: "Good food and movies. Comfy seating with plenty of room."
Výhody: "Airport is clean and easy to to use. TSA easy to go through. No lines. Boarding was easy with no issues. On-time"
Výhody: "-forgot to charge me for wine"
Nevýhody: "-chair was broken -tray was broken -had to spend $33 for wifi that didn't even work -didn't have everything they say they offer to guests on the flight"
Výhody: "I could be wrong, but the seats were very comfortable (for a plane) and I felt my knees weren't as close to the seat in front of me than other airlines. So that's a plus."
Výhody: "Flight crew took very good care of us. They served several snacks, meals and free wine on the 8+ hours flight from Prague to NYC. The hot towels to freshen up before meals was a nice touch!"
Výhody: "Comfortable flight, ample leg room, and the chairs were pretty plush. Comfort+ is pretty nice"
Nevýhody: "On my first flight they forgot to turn the wifi on. I have unlim data but obviously can't use while in air; no big though."
Výhody: "flight attendants were great."
Nevýhody: "not enough leg room and space. The business class should be at the minimum for economy."
Výhody: "Everything was just as I have come to expect -- efficient, polite, and courteous crewe"
Výhody: "Entertainment, food having only two seats on our side of aisle."
Nevýhody: "Leg room"
Nevýhody: "I don't know why delta's service has deteriorated so much in the last few years. Last two times that I flew the service and attitude at the gate has been horrible. Seat assignment has become a dread. Upgrade options are over priced. I guess I will be looking for a new airline."
Výhody: "The crew was great and nice. Very professional and clearly made safety number one."
Nevýhody: "We had an issue with the rudder that led to an aborted take off. Then when we finally got to RDU the ground crew was not available to marshal the plane in."
Výhody: "We flew first class for the first time. Now I don't think I'll fly any other way!"
Nevýhody: "Two out of three flights were delayed, customers service of the flight operated by Delta airlines is a nightmare and on top of it 2hours and 40min delayed. No drinks, no snacks, nothing."
Výhody: "The crew was polite and friendly"
Nevýhody: "My second plane had sooo much moisture coming from the cooling system it looked like the passengers were getting gased and I kept getting wet from water condensation falling on me in a window seat as I tried to sleep from having such an early flight to begin with only to be told it's delayed 3 hrs without explanation."
Výhody: "Free drinks in Comfort+"
Nevýhody: "See above description"
Výhody: "Flight attendants were great."
Nevýhody: "Movie and TV selection is not great for an international flight."
Výhody: "Comfort with entertainment."
Nevýhody: "No food options at all."
Výhody: "Crew was fantastic!"
Nevýhody: "We had a three hour departure delay in Munich"
Nevýhody: "Food was not edible. Everything else was good."
Nevýhody: "flight attendant gave me a meat sandwich when i asked for the vegetarian option due to my vegetarian diet and i became sick because of this"
Výhody: "I loves the pilot. He seemed to love his job and would make a couple funny jokes every time he spoke on the speakers and I never see that. Loved him and his landing was the only one not giving me any ear aches."
Nevýhody: "Flight attendant missed couple lines of food and after letting them know instead of bringing the cart back they were tossing the entire plate on top of the head of the other passengers. One of them fell of right on one of the passengers. The second thing that irritates me is that one of the flight attendant approached me and was asking if I want chicken beef or pasta and I said chicken and she was like that is not an option in a very rude tone as of I am dumb or deaf of some sort. The other passengers also confirmed that they heard she did say that chicken was an option She could’ve nicely said it or apologized for telling an option that doesn’t exist. Instead she was giving an really bad attitude about it. Very irritated"
Výhody: "The flight was on time. The cabin crew was helpful and very friendly and the food was the best we have recently had on an international flight. The entertainment selection was enormous and spanned the realm of all venues."
Výhody: "On time. Enough leg room even in economy. Staff nice. Good selection of movies. Food was actually tasty"
Výhody: "The food was good, along with the service."
Nevýhody: "Medical emergency in the row in front of me and all of the crew blocked my television screen so I could not watch my movie. I was sitting in first class."
Nevýhody: "Quite satisfiedoverall"
Výhody: "The crew was helpful and friendly."
Nevýhody: "Checking in on-line was not very "user friendly". Our aircraft had to be replaced causing a 2 hour delay, part of which was an ATC sequencing delay. The 50 minute ATC delay couldn't be controlled by LH, but the original equipment replacement was at the bottom of the overall delay. My "A" window seat in economy had significantly reduce foot space due to a metal box installed in the space. The seat was not particularly well designed, but it's economy so you get what you get. The food was average at best."
Nevýhody: "I hated that the plane did not wait for me as I have been on plenty of airlines that have waited 5-10 mins to allow for these sort of things to be rectified. thankfully, Lufthansa and United booked me on a plane that left 5 hours later. they even bought me a 10 euro lunch. :), a pass to the , Luftanhsa lounge would have also been a good showing. I asked about this , but was gently denied. the help desk was gracious, which I appreciated. I had an entire row to myself on the United flight to DC, which softened the blow as well but the flight to Munich from IAD was great (2-28-18)"
Výhody: "Great service as always"
Nevýhody: "Because my first flight took off late, my luggage didn't make it on this flight. It was not waiting for me at customs and I didn't get it until several days later."
Výhody: "Hospitable service"
Výhody: "Flight attendants very nice and efficient"
Výhody: "The crew was friendly and respectful"
Nevýhody: "Another passenger came and sat in the seat that was empty next to me and wasn’t ever asked to return to her own, assigned seat"
Nevýhody: "Requested vegetarian and was served vegan"
Výhody: "The crew was wonderful, as is always true with both Lufthansa and Austrian Airlines (both of which I traveled on as part of this trip)."
Nevýhody: "I would highly recommend both Lufthansa and Austrian adjust their entertainment systems. They seem not to weight much the top films with, say 75% Rotten Tomatoes reviews or higher. Even if there were fewer options for cost reasons, I would think they'd still have more watcher enjoyment. Rather than pad the list with the likes of Boss Baby or Going out in Style or even a mediocre 60% offering in the Fast and Furious franchise. Wonderful crew, though, can't say enough about how polite and attentive they are."
Výhody: "The food was pretty good. Entertainment selection was good!"
Nevýhody: "Boarding was delayed for some reason. It seemed like every baby in the world was on the plane, and they all cried at the same time. Of course, Lufthansa can't help that. The on-flight entertainment system was painfully slow."
Výhody: "The meal was very delicious and had a good selections of different movies. The crew was attentive and helpful."
Výhody: "The cabin crew was welcoming and kind. The trip was comfortable as well"
Nevýhody: "Non that i know of"
Nevýhody: "For a transatlantic flight, boarding was one mass stampede, seats were hard as a rock, tight, media "touch" screen had to be punched to work, worst selection of entertainment film & TV show options I can remember for an overseas flight"
Výhody: "Cabin crew was friendly helpful and courteous. Service was very good even t hough the flight was completely full."
Nevýhody: "The seating on this aircraft is inadequate for a long flights. Tall people really suffer due to seat size and spacing. There was a 6"6" man of median weight for his height who was in the middle seat next to me and he could barely fit into his seat. It was not his fault, rather the unrealistic expectation that airline seats actually fit today's customer. Not only is there not enough leg room, but the width of the seat leaves no room for arms or shoulders. No one should have to ride 7-plus hours touching the shoulders of the passenger next to them! I used to prefer to fly on Lufthansa because their seating was more comfortable than other carriers, but I will try another airline next time."
Nevýhody: "I did not go because i canceled my flight and am still waiting for my refund since 23 May. I will probably never use Kayak again. Not happy... far from satisfied. ~AC"
Nevýhody: "Delays in Nice led to a narrow window for connection. More than ten people were left behind - doors practically closed in our faces - and Lufthansa was wholly unhelpful in rescheduling flights. Lines to speak with agents were absurd and then attendants had to take breaks instead of resolve issues. There were no solutions offered, only poor communication and an unwillingness to accommodate a significant number of customers who were inconvenienced. Finally, a "random inspection" led to a handful of passengers being surveyed by the German local police. Interestingly, a number of us were Hispanic Americans. The whole experience was extremely negative."
Výhody: "I liked the process this time because I didnt miss the flight (unlike last time when lufthansa workers denied us to go to the front of the line at passport checkpoint) IN PRAGUE CHECK IN PEOPLE WERE WONDERFUL!"
Nevýhody: "Nice crew"
Nevýhody: "It was my bad luck to be near two children whose parents would not keep them quiet and who played games on their screen for nine hours straight, shrieking the entire time. Nor did any of the stewards help or say boo to the parents."
Výhody: "I always praised Lufthansa food, but this time we got chicken pasta, which was weird. Please bring back your normal option: chicken + puree."
Výhody: "Movie selection Meal selection was good Crew was courteous, smiling, friendly"
Nevýhody: "Space felt cramped (small)"
Výhody: "On-time, excellent and friendly service. I received the special meal I requested (vegetarian Asian) and it was very tasty."
Nevýhody: "Not very many English language movies. I wasn't able to get the subtitle in English for the German programs."
Nevýhody: "I don't expect good food, but found both served meals to be inedible. Confusing security situation at airport - multiple passport controls and at the final point there was only one check in line for all departing US flights. Since most of these flights left within an hour of each other it was bad news. Once again another chance to stand in line for way too long."
Výhody: "The food was good, and crew came around several times to offer drinks."
Výhody: "Food & Entertainment were OK"
Nevýhody: "My seat was 32C , me being disabled (wheelchair). My wife seat was 32 A and was DEFECTIVE. It could not be lowered towards the back, actually it has only the fixed position (all the way up). The lady from the seat before my wife's (31A) was lowering her seat ALL THE WAY. my wife protested, the crew tried unsuccessfully to adjust my wife's seat. Finally, instead of considering my condition and relocating us to some other seats (there were several free on this flight), the crew's lead stewardess (Friederich ?- I could not read the label, she kept it under her jacket) decided to upgrade that couple seats by moving them into the Business Class."
Výhody: "Quick straight forward"
Nevýhody: "No entertainment at all"
Výhody: "The crew was so pleasant, the seats reclined extremely comfortably, the TV and movie selection was great, the food service was prompt and I never felt like I was bugging them if you asked for something extra (not that you needed to ask cause they made frequent multiple trips down the aisles)"
Nevýhody: "obvious crew disapproval when walking up and down the aisles to keep lively one year old entertained and from crying!"
Výhody: "I called Lufthansa customer service on 8/10/16 the day before our flight because I wasn't feeling well and was concerned that I might feel worse the next day and have to cancel our flight. The lovely Customer Service rep was so sweet and concerned about my health, answered all my questions about what to do if I needed to cancel, and told me to call back anytime for more help. Also the flight attendants remembered my food allergies and were very attentive on the flights."
Výhody: "everything except the fact that no explanation was given why the plane was delayed by an hour and a half"
Nevýhody: "Food was not very good for a few euros mote per passenger food could improve a lot"
Výhody: "it was nice trip from Lufthansa. only the issue was with the space between the seats in the economy class but rest was fine"
Výhody: "The crew was very friendly and helpful."
Nevýhody: "The layover time was too short and for the second time I barely made it to my connecting flight but my luggage didn't. That is very annoying."
Výhody: "The flight attendant was helpful in confirming that my connection gate was C14."
Nevýhody: "I only had 45 minutes between my Washington DC flight and my flight to Frankfurt and the flight to DC was delayed by a few minutes. Because the carry-on baggage had to be checked it took extra time to get my bag after the plane landed and my connecting gate was in terminal C (I arrived at terminal A), so I barely had enough time to get there, even when walking at full speed and not stopping once along the way. This was too short of a time between the two flights."
Výhody: "Food and movies on board were good"
Nevýhody: "Our flight was 3 hrs delayed so ended up missing our next flight. Also they said there would be someone outside the gate when we landed to help us figure out another flight if we were missing our connection and there was no one there. Had to go find a customer service desk. They did put us up in a hotel for the night but after 3 weeks abroad we were really looking forward to getting home. Also the landing was very rocky. I felt sea sick and a lady behind me was actually throwing up it was so rough."
Výhody: "Flight was operated by United Airlines. Easy boarding, friendly crew. Pillows, blankets, and headphones provided plus free house wine and beer as well as the usual coffee, tea, soda. Seatback video did not work for me, but I had no plans to use it as I needed to sleep on the flight. Excellent vegetarian dinner of vegetable korma, chickpeas and rice. Heated snack was not meatless, though, so as a Catholic flying on Friday had to pass."
Nevýhody: "Vegetarian option (or meatless Friday option) for snacks as well as meals would be nice. They are in the process of changing to personal device entertainment, so seatback screen issue will not be a problem in the future."
Nevýhody: "Entertainment seems like you have to pay for even basics. If you need to charge for movies domestically, fine, but even basic news or so timed out. Seats are tight (legroom). I am 6'2" and knees were against seat in front of me."
Nevýhody: "About five pieces of souvenir pottery were lost because somebody who checked the luggage forgot to wrap them back the way they were. It was a sloppy work maybe by customs or security but i hold you responsible since i had booked my flight with Lufthansa sincerely Ioannis Stratakis"
Nevýhody: "I wanted to check 2 bags, even though you only get one free checked bag for economy international. The desk agent at check-in wouldn't check my second bag and didn't know how much the fee even was for the second bag. She was not exactly pleasant, which might have been because it was 430 in the morning but still. I just ended up carrying on two pretty big bags. The crew ended up gate checking one for me in Frankfurt which was nice. But I would have paid not to carry that dumb thing around with me through the giant Frankfurt airport. Other than the one desk woman in Prague, everything else was good."
Výhody: "In flight entertainment had great options"
Nevýhody: "Lufthansa HAS to improve its boarding process. There is no reason for people at the front of the plan and back of the plane to board at the same time, it makes everyone stand up in a silly line for 30 minute, when everyone could do their own standing only when needed. Also the enforcement of the baggage policies was so uneven that I almost thought Lufthansa might actually be discriminating against Americans. Checking in, we were told thst I couldn't have a small roller bag in addition to my small backpack and that I would need to PAY for checking the small roller bag. I pushed back with the agent and ultimately he decided to check the roller bag, to then see the number of people with small roller. Bags and purses made me really mad!!! Also agree with the reviewer who said thst Lufthansa should give. More time to select seats than the last 24 hours,"
Výhody: "The raw was empty and I could sleep whole 10 hours"
Nevýhody: "Choice of movies and TV programs"
Výhody: "Super friendly and efficient crew. Tasty food, excellent, first rate service (business class)."
Nevýhody: "Business class seat was comfortable, though a bit too narrow; when seat was horizontal my arm was constantly falling in the aisle."
Výhody: "Overall Austrian was fine. Smaller plane and people were professional."
Nevýhody: "Certainly don’t expect the luxury of SE Asian or Middle Eastern airlines"
Výhody: "Food was quite good, and they were great about continually offering beverages throughout the flight."
Výhody: "The crew was good , funy , atentifly and kind."
Nevýhody: "Was ok."
Výhody: "The flight attendants were quite personable and engaged."
Nevýhody: "Food terrible"
Výhody: "Nothing. See below."
Nevýhody: "Original flight cancelled so rebooked ojba floght five hours later - then with one hour to go until that second flight, that was cancelled as well. Totally unhelpful ground staff, who were oblivious to the fact that I had a work commitment the next day so couldn’t overnight in some random hotel at an airport to suit Austrian’s policies. Eventually routed via Lisbon which meant literally flying all night to arrive at 0600. Lufthansa and Austrian have some serious faults to correct."
Nevýhody: "You sold wrong tickets to customers. I booked economy tickets but I got Econony lite ticket. Had to pay extra charges. You shouldn’t make money to sell lower class tickets as regular."
Výhody: "The attendants on Austrian air are all very nice and helpful. You can make any request of them or ask any question and they are happy to help. Great customer service. Arrived on time. Also, very good entertainment options!"
Nevýhody: "The seats are very uncomfortable on Austrian air. The only way I would fly them again would be if I had extra money for the exit rows with more leg room. Food isn't great, but no airline food is really great. Boarding was significantly delayed from what it said on the boarding pass, with no updates. But we arrived on time. Getting luggage after flight at Dulles took a really long time, but I think that is more of an airport issue as getting my luggage from another Austrian airlines flight to another airport was a breeze."
Výhody: "Luggage came extremely quickly"
Nevýhody: "We upgraded to business and paid way more than the flight over and the service was much worse. Food wasn’t as good and not nearly as much."
Nevýhody: "Paid 1,000$ and we got a standby ticket. How is this possible? Will not book through Kayak again."
Výhody: "Fast, organized boarding, on time departure. Crew was courteous. Good food for airline food. I have only had positive experiences with this airline."
Výhody: "The crew was friendly, seats were comfortable and boarding was prompt and fast."
Nevýhody: "The food was not good at all and the entertainment selection was so limited. This was so weird because coming back from Vienna it was the complete opposite."
Výhody: "Crew was nice and very accommodating. Food service timing was good. Restrooms serviced every one efficiently. Electronic service outlets are quite helpful and thoughtful."
Nevýhody: "Only at boarding we were notified to be TSA screened, we ended up the last passengers to board and caused flight delay... Electronic check in did not provide food selection, specially for individuals who suffer some food allergies... Boarding process to be revised taking in consideration last minute matters to be better coordinated."
Nevýhody: "See red comment above."
Výhody: "The cabin and gate crew provided a very friendly atmosphere. At the gate, the staff were very efficient in getting passengers on board despite the 20-30 minute delay. During the flight, attendants did a good job making sure meals were on time and drinks were offered often."
Nevýhody: "Since the plane clearly came from another destination, the cleaning crew at Vienna International Airport could have taken some more time to vacuum the floor and wipe down the surfaces in the passenger cabin of the aircraft."
Výhody: "The personal service, the meals and the accommodations - wonderful!"
Výhody: "Short flight and got a snack"
Nevýhody: "Boarding was a hassle"
Výhody: "Love the 767 seating layout with 2-3-2 seating. My hubby and I got 2 by the window/aisle. I like having 2 aisles for walking around. Pasta meal was much more tasty than the chicken meal."
Nevýhody: "No free wi-fi. But, that wasn't a big deal. Just seemed unusual. If they did have it, they didn't let you know about it."
Výhody: "clean airplane. staff friendly and helpful. good movie selection"
Nevýhody: "austrian and lufthansa have the worst seats in the industry. good for seating for about 30 minutes ONLY. so tough that make the trip feel even longer. a charger is needed in economy (at least one every two seats). wifi has not made it to this long haul flight yet."
Výhody: "Everything was at the good level. Professional people to work with."
Nevýhody: "Not enough room for overhead bags. Had to put mine in the front of the plane while I sat at the back of the plane. What I really didn't like is that I called Kayak to include my Global Entry number on my boarding pass. They said it would be there and when I printed it, it wasn't. So coming back into the states and thru customs took waaay longer than it should have with those chaotic and ridiculously long lines. I didn't bring my Global Pass card with me and will from now on!"
Výhody: "The air crew service"
Nevýhody: "1. No option to pay for a second luggage; the company website very unclear about the luggage policy; no contact information as well as no web payment service; days before my flight, spent a lot of time and efforts to know that I could pay for a second luggage at the airport on my departure; 2. Paid $120 or so for the second luggage!!!??? After decades flying Austrian I will try switching to your competitors."
Výhody: "After flight to Vienna was cancelled, we were put on a flight to Frankfurt instead."
Nevýhody: "Kayak sent me an email at 5:16am for an 8:15 am flight titled, "Austrian Airlines flight #704 from PRG on time". It was in fact cancelled. Unfortunately we missed the connection for the flight to Newark, which we were expressly told would be held for us... they shut the door 30 seconds before we arrived, with the plane still at the gate. Had to then go to the only counter in the terminal to see if we could get on standby. Finally got on a flight to JFK instead at 5:15pm."
Výhody: "Boarding on time and quick"
Nevýhody: "Food and entertainment choices"
Nevýhody: "When our plane arrived late, many on board had missed connections. We received no help/guidance at gate, other than to be told to go up one floor. One floor up we had to go thru security to reach customer service. 100 people lined up for customer service from 3 Austrian airline reps. After 2 hours of standing, there were still 27 people ahead of me. The woman behind me gave me the local phone number for Austrian airlines and I was able to get on a flight to US leaving in 30 minutes. I managed to make it, and would not have had I waited another hour in line. Why no surge of staff to help? All 3 help numbers on my Lufthansa e-mail receipt could not help. Horrible experience."
Nevýhody: "We sat on the tarmac for 2 hours because a crew member did not have the proper paperwork. This is incompetence. The trip was long enough w/o adding another two hours due to poor planning. This was completely preventable."
Výhody: "The pilots are very skilled and keeps you informed about every single “bump” during the flight. Flight attendents are very nice, pleasant, polite and helpful."
Výhody: "the stewardess gave me coffee even if she already passed by me (because I was sleeping) I appreciated that :)"
Výhody: "Service was great and the flight on time."
Výhody: "This time it seems I had a little bit more leg room. Which makes a big difference!"
Výhody: "Flight was cancelled. Waited over two hours to be rebooked. Nothing was offer. Special meals was not available for a flight that is over 9 hours. No other food was available."
Výhody: "Excellent crew and service!"
Výhody: "The B-767 is far superior to the B-777 in comfort; it is not so horribly crowded."
Nevýhody: "Austrian check-in at VIE was a disaster. None of the machines could read my passport; and when you entered the data by alternative methods it STILL required a machine to read the passport--which it exactly what they were unable to do. Thus, it was a circular Catch 22. I went through six different lady agents working my way through the system, until they finally took my bag and let me go. They themselves said it was new to them and they did not fully grasp how it worked and they did not know why it did not accept me. SOFTWARE PEOPLE BACK TO THE DRAWING BOARD."
Nevýhody: "Not a lot of legroom and they should have provided an additional snack during the flight. Did not like that in order to select a seat prior to the check in period I had to pay for the selection."
Výhody: "Flight services were good. Staff friendly. food was good"
Nevýhody: "Maybe I was upset due to the issues at the first leg so could not enjoy this one"
Výhody: "It was pleasant all around"
Výhody: "friendly, helpful crew"
Nevýhody: "I paid a premium to book a direct flight (ages ago) and then had to rerouted last minute (same day) with no reason given other than "it's our fault". I inquired about paying to change destination city and or seat to a premium seat (for the 9+ hour flight) when I recvd the reservations for the new flights that were made at the airport around 8am for flights that left at around noon and 3pm. I was told no better seat(s) was available. However, a half hour before the flight was boarded several announcements were made regarding all the upgrades that were available. Liars annoy me."
Výhody: "Everything was wonderful ,except for the poor food."
Nevýhody: "The flight was 9 and half hours and the food was very poor, I was starving ,maybe AA can improve that, it would be nice if they could add a little bit of fruit and a yogurt for a good digestion .Also, the sandwich they gave us at the end was so small ,maybe they can give us a real sandwich instead ..Sorry AA ,but you need to work on that .For the price I paid I can fly United ,they don't let me starve."
Nevýhody: "The flight attentands were very unfriendly"
Nevýhody: "We were stuck on the ground at London for what seems like ages."
Nevýhody: "One of the flight attendants had an attitude problem, which put a wrench in my otherwise pleasant flight."
Výhody: "The flight was on time and the crew were very friendly."
Výhody: "best blanket in any business class. should be sold on line."
Výhody: "Not at all a comfortable experience, but I suppose it served its purpose."
Nevýhody: "Seats in economy class are way too crowded, plane was too warm and air was stale (and had an odd odor). Choices of dinner selections ran out quickly, and serving any type of curry (the only option left) on an 8 hour flight is a very questionable choice.... Staff gave some people the full can of drinks, while others only a half glass. Also, even though there was not much turbulence throughout the flight, the plane was still VERY shaky for the majority of the time in the air. Not very comforting for those who are not frequent flyers. In the future, I plan to stick with British Airlines."
Výhody: "Very professional and friendly. The food was delicious and really appreciated the extra rolls!! Seats were very comfortable."
Nevýhody: "The entertainment selection for adults was very good (really liked the documentary section and Asian movie offering). However they need more films or programs for ages 2-10 .... There is a section for family and kids but almost all of the movies are more appropriate for ages 9 and up."
Výhody: "The flight, service, entertainment and food were excellent"
Nevýhody: "The boarding process was disorganized, could not tell which line to get in, waited in lines that we did not need to."