Výhody: "Everything was comfortable."
Nevýhody: "I can't think of anything."
Nevýhody: "Flight delayed, sat on plane on ground for 4 hours then missed connecting flight."
Výhody: "Food was ok"
Nevýhody: "AC was not turned on until flight was up in air. That means for 30 minutes passengers were sweating sitting in a suffocating cabin. Crew refused to give Green Tea, saying only available in business class Inflight screen size was very small ...5-6 inches only"
Nevýhody: "Flight was late"
Výhody: "Crew was great, food was great, timing was great! (Got to LAX about 45min prior to scheduled arrival), however seats are very narrow!! Good enough for a short (2-5 hour) flight but definitely not for a transatlantic one!"
Nevýhody: "Everything great but the seats..don’t expect too much of a leg room in the 777 Boeing...unless you get the exit row in economy or you book a business class!"
Výhody: "The seat was much better than other airlines' economy seats. Great food and lots of it. Excellent attendants. Zurich is the best planned airport for changing to next flight. I'm going to try to use Swiss as often as I can."
Nevýhody: "Free Wifi."
Výhody: "Good service"
Nevýhody: "Valencia is probably the least user friendly airport. Security personnel there are unbearable. Boarding took unnecessarily long. Luggage took close to 30 min in Zurich"
Nevýhody: "The crew responsible for boarding did not provide timely information (especially on who boarding order) and "made up" for this lack of communication by yelling and screaming at passengers as if they were cattle."
Výhody: "I liked how nice the crew was."
Nevýhody: "I didn’t like how check in took a very long time. And they made me check in my carry on when it fit the restrictions and the overhead bins on board were not full."
Výhody: "Swiss quality, punctuality and reliability."
Nevýhody: "No negatives."
Výhody: "Fast flight. Good service from luggage checking to landing."
Nevýhody: "Way too spicy beef chili. Confined space on airbus."
Výhody: "Customer service excellent even though I was in the economic class they made me feel first class!"
Výhody: "Efficient, excellent staff and service, beautiful plane"
Nevýhody: "There was a nearly impossible connection time in Zurich."
Nevýhody: "My flight was delayed more than 1 hour at least after overlay of 4 hours. I missed my flight from Vienna to Yerevan and the portion of my trip was detoured to Moscow and from there to Yerevan instead of 3 hours took me 8 hours. As a result of rushing and running in Vienna to catch my flight to Yerevan I feel and injured my hip, I would like a compensation , Please contact me at firstname.lastname@example.org or phone 703-609-8649"
Výhody: "Everything went smooth. Very friendly, and felt warmly welcomed."
Nevýhody: "A bit of long lines especially with the 2nd security point in Zurich."
Výhody: "Crew very courteous as usual"
Nevýhody: "Lately all Swiss flights I have taken are late. This last one was 1 hour late. No more sandwich is offered, or even chips or peanuts. The only drink available for free was a glass of water! Not even a small bottle!! Bye bye Swiss service!"
Nevýhody: "2.5 hour delay, missed connection, arrived more than 5 hours after originally planned. Entertainment system did not function. Crew did not collect garbage/unused items prior to landing and I was holding garbage in my hands during landing (and some spilled on my lap)."
Výhody: "Good seats for my wife and i: window and aisle seat"
Nevýhody: "Only glass of water free...coffee is 3.50"
Výhody: "The view out the window."
Nevýhody: "Delayed, no leg room. No refeshments."
Výhody: "Checkin was smooth, cabin crew and service was great. Absolutely no complaints."
Nevýhody: "Nothing. All was exceptionally good."
Výhody: "Great service & lots of room to sleep"
Nevýhody: "8 kilo limit on carry-on luggage. Customer service attendant issuing boarding passes was less than friendly."
Nevýhody: "Roughest flight ever, many people got sick, too much turbulence to fly"
Výhody: "The flight ,food entertainment was very good. But I don't understand the SWISS airline logic. When I did the check in in Prague and got my boarding pass the told me that the system picked me to have the additional random checkup at Zurich airport. Its ok. If it’s done for security reason why to tell the people ahead of time that they will have additional checkup of bags and personal stuff. If you want to do it for security reason do it ( I want to be safe) but don’t do it for the check mark , it doesn’t make any sense and doesn’t protect us."
Výhody: "It was an amazing flight with an amazing service thank you United."
Výhody: "Staff, and service were good."
Nevýhody: "We had to Run from our arrival gate to our departure gate, and take a train, and go through immigration and then a second documents check. It looked to me like Swiss Air knew we were running close as the flight rarely (if ever) leaves on time. It was stressful for us and for the 30+ others who were still in line in immigration when the flight time passed. It turned out to not be a problem but the published times are unrealistic. Seats were tight and comfort in cattle class is NON Existent sleep on an 8 hour flight was not even possible."
Nevýhody: "Delay in BCN for an hour"
Nevýhody: "Seats too small."
Výhody: "Got bumped to business class."
Nevýhody: "What's not to like about that?"
Výhody: "Crew was great."
Nevýhody: "My wife is strictly Hindu vegetarian. We had entered her food choice at Swiss web site months before. She didn't get the food while going to Zurich and coming back to Boston. She remained hungry both ways. Although we were in business class while coming."
Výhody: "Boarding was on time."
Nevýhody: "Departed 20 minute late. The tv screen(one per 4 rows) was too small to see. I don't remember getting ear phones."
Výhody: "Nice, clean and modern airplane with great service"
Výhody: "Great flight crew and equipment. Courteous and helpful."
Nevýhody: "Rude gate staff who boarded economy and business all at once causing a 45 minute delay. Indifferent to passenger complaints and only had one boarding scanner for the entire flight. Slow and inefficient, and worst of all, unapologetic."
Výhody: "I had no idea i would be charged for just one check in bag!"
Nevýhody: "I had no idea i would be charged for checked in bag! Scam!"
Výhody: "Everything!! This airline is a huge breath of fresh (old?) air. It reminded me of how air travel used to be. No baggage charge - we only checked one bag. There was plenty of great food and drink - alcoholic drinks were free. We will definitely look to use SwissAir whenever possible."
Výhody: "Crew was nice and I loved the TVs keeping us up to date on the flight and our connection. We were even early boarding."
Nevýhody: "Everything was good."
Nevýhody: "Had 1 day for quick trip to London. Two hours through security In Geneva and 4 hours late arrival on Swiss at LHR. I can tell you this, the Geneva Airport and Swiss DO NOT run like Swiss Watches. They both get F's."
Výhody: "The flight attendants were very nice and the chocolates were nice. Food was mediocre and I'm not sure I'd take Swiss again."
Nevýhody: "Seat pitch was too small and the food didn't taste that great. I was lucky enough to get a whole row to myself but on the way back I did not and there is not a lot of room at all. And for an 11 hour flight it was really uncomfortable!"
Nevýhody: "Flight attendant spilled hot tea on me and he didn't help me out. The other flight atttendant assisted to my burns. I have 2ond degree burns on my arm from this incident."
Výhody: "Best flight in years. Attentive crew, very good food and wine, on time. Strongly recommended."
Výhody: "The attendants were cordial"
Výhody: "efficient boarding ang pre- boarding"
Nevýhody: "these planes are not meant for people above 180 cm. On transcontinental flights it is absolutely unacceptable"
Nevýhody: "Ice cream snack."
Nevýhody: "The food was terrible, boarding was chaotic, only ten movies to choose from."
Výhody: "Professional Staff; best food on international flight ever."
Výhody: "food was pretty good, nice selection of movies"
Nevýhody: "cramped seats"
Výhody: "The food and staff were very good."
Nevýhody: "You should board the plane from the back so people aren't climbing over each other. Paying to pick a seat is a huge turnoff. Economy very cramped. Lufthansa was better on that."
Výhody: "Doing a fantastic job keep on"
Nevýhody: "Wouldn’t change a thing! I don’t always fly! But when I do!! I fly delta!!"
Nevýhody: "For options none. No drink carts at all. Had coffee once after I asked. Poor quality entertainment. Just a huge waste of money."
Výhody: "Christina brown was amazing at gate"
Výhody: "The staff at Delta are always friendly and helpful and they were able to squeeze me onto a very full flight."
Nevýhody: "The main economy seats were far too narrow."
Výhody: "The crew was great and the free entertainment was great"
Nevýhody: "Bring back pillows and blankets especially on red eyes out of Anchorage"
Nevýhody: "Not really an experienced flyer. Overall the flight seemed good. No issues with airline or airport. Just don’t understand self-important people that feel compelled to push the overhead storage limits with their bags."
Výhody: "Crew was very attentive"
Nevýhody: "Delta staff at the airport JFK"
Výhody: "Love the fact that the head rests move to support your head better."
Nevýhody: "No meal option and my video screen volume did not work"
Výhody: "The crew was great and super nice!"
Nevýhody: "Screens with games, more leg room, and not having kids behind us messing with tray tables the whole flight."
Výhody: "Not comfortable a little but scary on the flight to Detroit. Way better coming back to Denver"
Nevýhody: "Better screens for in-flight movies. More legroom or upgrade options."
Nevýhody: "Boarding at JFK.Always messy"
Výhody: "Boarding was quick"
Nevýhody: "No entertainment, plane was small"
Nevýhody: "First delay notification: 1 hour 20 minutes 1 hour later, Second delay notification: 3 hours 15 minutes 2 hours later: Third delay notification: 3 hour 50 minutes Fourth delay notification: 4 hours 25 minutes Fifth delay notification: 4 hour 32 minutes No explanation for reason. Last time flying Delta."
Výhody: "Early and middle seat was open!"
Nevýhody: "Coffee tasted like fish. :("
Výhody: "The crew on the airplane was great. We had 2.5 hours turbulences but the crew started to give out drinks as soon they got the ok from the pilot"
Nevýhody: "We went in LGA to the Baggage drop off and the employee there was super rude. On the flight to New York with Delta we had to check our carry ons at the gate because it wasn't enough room for bags in the airplane.so we asked when we checked our one suitcase if we can/should check our carry ons to avoid having to do it at the gate. The delta employee told me sure no problem. He checks in my one suitcase I purchased gives me the tracking paper and says ok have a good flight. I asked him so what is with our carry ons and he told us that that would cost 25$ and we can't check those in at the drop off?!?We ended up taking the carry ons with to the gate and then off course there wasn't enough room on the airplane that we had to check it in. And surprise it was free?? We had never issues with Lufthansa, icelandair etc. with checking our bags at drop off to not needing to carry it around and than still end up to check it at the airplane. Every airline has been more than happy that we volunteer to check our bags that they don't have the trouble at the gate."
Výhody: "Not much. Boarding by "zone" works ok, but is no quicker than most other boarding methods."
Nevýhody: "Boeing 767-400ER seats had no leg room for 6'+ traveller like me. The entertainment system was so old that there were no 115v outlets or USB ports. On a 7-hour flight, that is a significant problem for travellers today with multiple electronic devices. Finally, we were not told in advance that we had to go through security twice and through US Customs BEFORE leaving Dublin. So, the 6-hour layover at JFK was a complete waste of our time as we did not have to go through Customs there."
Výhody: "Free drinks and snacks - great entertainment system (please read this Frontier)!"
Nevýhody: "Boarding process was agonizingly slow and ineffective"
Výhody: "clean plane, crew was very friendly."
Nevýhody: "no dessert in meal"
Výhody: "The crew was fantastic and very carrying when I wasn’t feeling well. They checked on me multiple times! The food was also really good for airline food!"
Nevýhody: "The security process in the Prague airport is so ridiculous. There are security agents who screen you in the baggage drop off line that makes the line take a very long time. Once you finally get your sticker from them it’s a quick trip through customs. Then the pain really begins with a security scan st each individual gate to enter a boarding area for the plane. Then I was pulled for extra security where a male agent touched my but with some sort of swab with no warning. He then claimed to not speak English (with zero accent when I asked him a question). It was a humiliating and very long process all run by delta!"
Nevýhody: "Security in PRG was little bit strong They ask my about my last job - 15 years ago if I did not fight with my Manager(I forgat his name)"
Výhody: "The seats had plenty of leg room and the crew was was very kind."
Nevýhody: "My seat was uncomfortable and I was seated in the only row of the aircraft without entertainment for a four hour flight. Then on top of that the passenger next to me removed his shoes and you could smell his feet from a mile away but the flight attendants never requested for him to replace his shoes."
Výhody: "I usually have had great experiences with Delta. The meal selection was limited. By the time they made it up to my seat they had run out of what we wanted. Also, the entertainment system at my seat and my husbands wasn’t working well. One of the bathrooms had a cabinets Tvst oliiiooooiiooooioiooiiiooiio"
Výhody: "The staff really helped me out getting on standby so that I didn't have to wait for a 9 hour layover. Overall great experience and great staff."
Výhody: "In a pinch they were able t"
Výhody: "Great in every way"
Výhody: "Excellent piloting and cabin crew."
Nevýhody: "Check in lines were crazy long"
Nevýhody: "My daughter was stuck in SLC for 5 hours because there 1 cancelled flight and 1 delayed flight. It was very upsetting not knowing when she going to arrive in Denver."
Výhody: "First leg from San Diego was excellent."
Nevýhody: "Arriving in SLC discovered out flight to Denver was CANCELLED! Had to reschedule to the next day. Not fun!"
Výhody: "The entertainment unit allowed me to watch the Denver Broncos game live which helped lessen the delayed departure and uncomfortable seating."
Nevýhody: "Uncomfortable seating....too crowded!! We had a delayed departure by 30-40 minutes because of a computer download issue. Too many folks carrying carry-ons delayed boarding. I wish folks were not encouraged to go that route but to check baggage. This time of year gets even tougher with folks carrying Christmas presents and over sized personal items. Ugh. Not fun to travel this time of year."
Výhody: "really helpful and friendly service and nice seats."
Výhody: "free texting and entertainment!"
Nevýhody: "our flight was delayed half an hour."
Výhody: "Crew was all very nice"
Nevýhody: "Flying is always uncomfortable"
Nevýhody: "Excellent service excellent pilot"
Výhody: "Overall, the flight was very smooth and I thought the crew did a great job."
Nevýhody: "I know this is a federal regulation, but I have to mention it as it is part of the boarding process. For the life of me, I can't understand why it is necessary to go through security again after re-entering the country. Understandable that I have to go through customs, but going through security again is ridiculous."
Výhody: "Free in flight entertainment"
Nevýhody: "One of my bags went to Santa Fe"
Nevýhody: "This is my third flight this year with Delta and every time we wait for the "crew" to get off from another flight. And as soon as they get there we can board. It's getting very annoying. Fix it."
Výhody: "Entertainment, food having only two seats on our side of aisle."
Nevýhody: "Leg room"
Výhody: "Early arrival. And service"
Nevýhody: "I was assigned very last seat and there is no reclining option."
Nevýhody: "long wait and delayed flight"
Výhody: "WiFi, good flight attendants"
Nevýhody: "Would like to see Direct TV along with Delta Suite so can watch live TV"
Výhody: "Attendants and entertainment"
Nevýhody: "Delays for no explained reason"
Výhody: "From the Ground crew to the Flight crew, you can feel the genuine care and thoughtfulness of everyone! They even remember you, if you fly often enough, and let you know how much they appreciate your business."
Výhody: "Very professional and caring."
Nevýhody: "Flight was repeatedly delayed. Ended up being over 3 hours late to depart due to weather. Another delay due to mechanical problems."
Nevýhody: "I've only experienced delayed flights with Delta ... and this was no exception. It wasn't weather-related, nor a late flight delivering a plane - just no ground crew to service the plane between flights."
Nevýhody: "lastminute.com was completely unhelpful in assisting with any changes to my itinerary. They repeatedly provided me with incorrect information that sent me on a wild goose chase."
Nevýhody: "very rude and extremely racist group. I will not fly them again."
Výhody: "In flight crew worked hard"
Nevýhody: "No lines for boarding - it was a mess And randomly we were asked to check in our bags though Austrian crew had earlier tagged them for carry on"
Nevýhody: "Seating is extremely cramped"
Výhody: "The crew"
Výhody: "The crew was good , funy , atentifly and kind."
Nevýhody: "Was ok."
Nevýhody: "They lost our bags, twice! We had 4 pieces of luggage that were checked together. They flew out of the same airport we did. They lost 3 out of the 4 bags, but assured me all 3 were on the very next flight. The next flight came in but only 2 more had been put on that flight. Still waiting on 4th..."
Nevýhody: "Was unable to take the trip. Unable to rebook without excessive fees. Lost $2000."
Výhody: "I was able to get good seats, front of the plane. 3rd row for all my flights. pretty decent leg room"
Nevýhody: "flight was delayed, 2nd Austtian flight delayed in the same day"
Výhody: "Good entertainment choices."
Nevýhody: "Seat could be more comfortable"
Výhody: "Nothing. See below."
Nevýhody: "Original flight cancelled so rebooked ojba floght five hours later - then with one hour to go until that second flight, that was cancelled as well. Totally unhelpful ground staff, who were oblivious to the fact that I had a work commitment the next day so couldn’t overnight in some random hotel at an airport to suit Austrian’s policies. Eventually routed via Lisbon which meant literally flying all night to arrive at 0600. Lufthansa and Austrian have some serious faults to correct."
Nevýhody: "You sold wrong tickets to customers. I booked economy tickets but I got Econony lite ticket. Had to pay extra charges. You shouldn’t make money to sell lower class tickets as regular."
Výhody: "Boarding was great. As it was a short there was no entertainment. I would have chosen N/A bit that wasn’t an option hence the one star."
Nevýhody: "I wish there was an option of a sandwich vice sweet or pretzels."
Výhody: "I never try Austrian airlines because this trip was my first trip with them and I'll say that it's one of the best trips I ever had the airport at Vienna it's very small and easy to go anywhere you want and it's super clean and the stuff at the airport are very helpful and they all speak English and I was able to get a hotel room with walking destination from the airport and it was a very good experience overall I'll definitely recommend to anyone and I'll definitely keep them on my top list"
Nevýhody: "We are late only 25 min (50% of flight - 50 min)"
Výhody: "Everything was good"
Nevýhody: "Red uniforms are ok but red tights awful"
Výhody: "The flight attendants worked very hard Patient and courteous."
Nevýhody: "Drinks are varied Food needs improvement The bread is low The vegetarian meal is poor"
Nevýhody: "May bags didn't make the transfer and were sent on to me the following day."
Nevýhody: "arogant staff, flight canceled, great difficulties to claim my money back"
Výhody: "I watched three good movies during the flight to London. I enjoyed them."
Nevýhody: "Nothing particular."
Nevýhody: "Our flight was delayed by three hours due to “technical problems“. We were never updated during the weight and when we were told that the flight was canceled everyone was told to go back to the ticketing area to pick up their luggage and to find other options. When we were almost halfway there we were told to turn around and that the flight in fact was not canceled. The food was mediocre at best in the service on the plane was in adequate. They were understaffed and staff to peer to be stressed and fatigued. The seats were small and cramped and not well padded in the economy section. We are going to be flying on Lufthansa in the spring and will hope that their services are better than what we experienced on Austrian air."
Výhody: "Very comfortable aircraft"
Nevýhody: "Food part was missing."
Výhody: "Organized orderly boarding. Food was snack only. Flight crew was pleasant and helpful"
Výhody: "Crew was courteous"
Nevýhody: "No information on delay given until boarded."
Výhody: "After flight to Vienna was cancelled, we were put on a flight to Frankfurt instead."
Nevýhody: "Kayak sent me an email at 5:16am for an 8:15 am flight titled, "Austrian Airlines flight #704 from PRG on time". It was in fact cancelled. Unfortunately we missed the connection for the flight to Newark, which we were expressly told would be held for us... they shut the door 30 seconds before we arrived, with the plane still at the gate. Had to then go to the only counter in the terminal to see if we could get on standby. Finally got on a flight to JFK instead at 5:15pm."
Výhody: "Comfort was good because I had a whole bench to myself!"
Výhody: "Despite airport issues, we took off quickly and all went well. No complaints"
Nevýhody: "No problems."
Výhody: "The meal was ok The airplane was clean"
Nevýhody: "Seats were very nerow .No help from the crew . Flight delayed"
Nevýhody: "Nothing to dislike"
Výhody: "Good service, nice staff (better than US carriers easily)"
Nevýhody: "2.5 hours to receive baggage - this might be on LAX"
Výhody: "All was great"
Nevýhody: "except we could not do an online check-in"
Nevýhody: "Although AU blamed late arrival of the plane from Russia, fact is that the plane was at least one hour at the dock before boarding and the AU team was just extremely slow to get boarding done. We were all invited 45 minutes before boarding to board, when apologies were already offered for the slight delay, which turned into 1.5 hour overall. Worst is the lack of communication during the 45 minute wait, for which I have little understanding seeing many older people clearly suffering."
Výhody: "the stewardess gave me coffee even if she already passed by me (because I was sleeping) I appreciated that :)"
Výhody: "I like that flight boarding was quick and in time.it was a short flight My name is Hispary."
Nevýhody: "seats too cramped"
Výhody: "The flight attendants were beautiful"
Nevýhody: "I have the 'Economy Class' on the tickets. At check-in at the airport we wrote "economy light" on the boarding pass and want to pay for the first baggage. I check it on the original receipt I received by e-mail, there is ECONOMY CLASS and 1st baggage free of charge, another for a fee. So I do not understand and for two tickets I have paid 2 x 30 €."
Výhody: "Good food, nice crew, nice screen, new plane"
Výhody: "Flight crew was pleasant, calm, and efficient."
Výhody: "Catering and service was superb. While linen. Course by course on China, no tray service. The food was exquisite. The wine was acceptable, mid range, with very generous pours in Riedel glassware and always the offer made of would I like anything more? The seperate coffee menu has to be experienced to be believed, basically, it's an authentic Vienna see cafe experience at 30,000 ft."
Nevýhody: "Entertainment selection was fiddly and the offerings meagre compared to the vast libraries found on other carriers, but it was sufficient. More a quibble than a gripe from me. The noise cancelling headsets were good quality noise cancelling, and comfortable. I can't wear some other airlines headsets at all and use my ear pods with an airline adapter jack."
Výhody: "The pilot did a great job landing the plane in high winds."
Výhody: "Staff are pleasant and competent."
Výhody: "It was such a short flight, no comment for this leg."
Nevýhody: "No organized boarding system, the entire plane was told to get in line at the gate with the exception of business/first class and elderly or people traveling with children."
Výhody: "Smooth and fast"
Výhody: "The service was fine, although I suggest that Austrian Airlines will consult with someone who joj is to train the staff to be more efficient."
Nevýhody: "The food was bad."
Nevýhody: "They should update the planes with individual screens so you can watch whatever movie you want instead of the tiny screens many aisle in front. The flight also ran out of meat options and we had to have ravioli. Also not much leg room like other flights."
Výhody: "The flight was on time and the crew were very friendly."
Nevýhody: "We had a three hour departure delay in Munich"
Výhody: "The crew and comfort."
Nevýhody: "The food does not taste good at all."
Nevýhody: "Arrived late due to bad weather in Houston, about an hour late."
Výhody: "The crew was amazing"
Nevýhody: "Food was not edible. Everything else was good."
Výhody: "The crew was o.k."
Výhody: "Crew was friendly."
Nevýhody: "flight attendant gave me a meat sandwich when i asked for the vegetarian option due to my vegetarian diet and i became sick because of this"
Výhody: "Very attentive staff Good info from captain and flight crew Nice individual TV"
Výhody: "Lufthansa is a good company overall. The entertainment system was very good."
Nevýhody: "The usual - cramped space although I was fortunate enough that the middle seat wasn't occupied"
Výhody: "Comfort, flight on time."
Výhody: "Service. Smooth flight."
Výhody: "Flying premier economy. Flight was on time...no crying babies. Very friendly crew"
Nevýhody: "Long lines to get through boarding"
Výhody: "Great flight crew, inflight entertainment and food"
Nevýhody: "Damaged bag...working with airline to get replacement"
Výhody: "On time flight with no problems"
Nevýhody: "Uncomfortable seats so hard to sleep during flight"
Výhody: "Great service as always"
Nevýhody: "The flight was transferred to a smaller plane, either because there were few passengers (the first story we heard) or because of mechanical problems on the original craft (the second story). Business class was oversold as a result, and boarding was delayed for an hour while they waited for enough BC passengers to accept 800 euros for the downgrade to economy plus. They repeatedly threatened to cancel the flight rather than raise the offer. Eventually enough knuckled under and we were allowed to leave. Some no doubt missed connections because of this petty brinkmanship. The funny coda is that because the plane was so undersold, anyone in economy that wanted their own row could have one, while economy plus was packed with the embittered and downgraded."
Výhody: "I always try to fly with Lufthansa when I do go to Germany to visit my family. At times they might be more expensive then others but you don't pay extra for everything. Also I got a great price at Kayak. The service was excellent and I do love the fact that Lufthansa is now flying directly from Denver to Munich makes it so much easier."
Výhody: "Same as above."
Nevýhody: "Same as above."
Výhody: "Good service.good movies.Good food."
Výhody: "Great service and flight crew"
Nevýhody: "Air didn't work, stewardess were rude"
Výhody: "Drinks and great stewardesses"
Nevýhody: "No phone charger."
Nevýhody: "Regular economy felt a little cramped."
Výhody: "Great food!"
Nevýhody: "No entertainment"
Výhody: "The aircraft was clean. The service was great. Food was OK. I enjoyed the wine service. Lots of movie choices. HOW does one get "bumped up" to Premium Economy?"
Nevýhody: "The seats in Economy were the most uncomfortable I have ever sat in for such a long time nine and a half hours. All six of us found them to be uncomfortable. No seat bottom cushioning. I had a back pain. Boarding started with the First Class and Business Class first. It took an additional 20 minutes for Economy class to start boarding. The line was very, very long and interfered with other travelers in the airport terminal. "boarding area to Frankfurt was cramped" When we arrived in Denver, only five Custom Agents were on duty to process our arrival passports, although there are 14 control stations at Denver. It appeared as though the Custom Agents were not aware of the arrival of the Lufthansa 747 nor the one that followed. All other Custom in Europe were much more efficient and move people through quickly. What a bad first impress made by the USA Customs people."
Výhody: "Good food, friendly flight attendants"
Nevýhody: "Boarding process was torture. Lufthansa invited us to check-in early, but would not allow us to finish the check-in online process the day prior: seemed to be glitch in their computer system. We arrived at the airport early, but no one at Lufthansa could help us with seat assignments in order to seat our 12-yo daughter next to a partent. The airline did not open the gate area until 1+35 prior to the flight (advertised 2-hrs prior), and did not put anyone at the gate-desk until 1-hr prior to departure ...and they still could not help us. Boarding was disorganized; Lufthansa appeared to board by different groups, but there were no announcements as to which group(s) should board. Instead there was just a large crowd milling about, waiting to push their way to a gate agent. Very un-German."
Výhody: "Lots of food for such a short flight."
Nevýhody: "I did not go because i canceled my flight and am still waiting for my refund since 23 May. I will probably never use Kayak again. Not happy... far from satisfied. ~AC"
Nevýhody: "The monitor at my seat wouldn't load and when rebooted displayed only 9 movie choices and very limited audio book selections."
Výhody: "Flight attendants were always there when you needed them and were super nice. The plane was very clean and orderly and the crew just made it a really great flight."
Nevýhody: "I really have no complaints at all. It was a super great flight and I will choose Lufthansa whenever possible when I fly in the future!"
Výhody: "Excellent service and attentive crew. Food was good and arrived on time."
Výhody: "On time arrival and departure along with crew attitude and general high service level."
Výhody: "Food and overall service"
Výhody: "movies, food and drinks."
Nevýhody: "Seated near and next to me were about 9 German men who had begun their vacation to Colorado in the airport bar prior to the flight. I was seated in a middle seat "J" (I believe) in row 37 or 39. The men were receiving from the stewardesses repeatedly two glasses at a time and kept going back to the galley and getting two glasses of wine at a time Although they were loud, congregating in the aisle around rows 37 and 39 they were not limited in what they could drink. The two on either side of me were disrespectful of my personal space and were very inappropriate. I got up and went to the galley behind my seat to ask the stewardesses to get me another seat. During this time the guys kept coming back to this galley for more wine still taking two at a time. The stewardesses explained that the plane was full. Others complained also. I then asked the stewardesses if since they were over serving these guys, would they trade one of their jump seats with me. At this point they cut the guys off and got the pursar. She talked to them and ignored my personal safety concerns and said no one gets on a plane drunk (yeah, right) and that they would now behave and were asleep. That's why they are still talking at the top of their lungs and standing in the aisle? I asked. I wish I had video recorded this, I did not as others with kids in the aisles across from me did. I hope their videos go viral Not impressed with Lufthansa"
Výhody: "Very comfortable"
Nevýhody: "Reserved seats, and the switched them. Had horrible seats."
Nevýhody: "Lufthansa cancelled my flight on November 23rd a few hours prior to departures because their pilots went on a strike. When I called and asked if they would rebook me the lady on the phone said that she could rebook for a trip that had two layovers from 2pm(Prague time) to 8:30pm(NYC time) for the 24th of November (thanksgiving). When I asked her if there was anything else she said that was the soonest flight she could find. When I checked my self I found and booked a flight for the 23rd. When I called back they refused to give me a refund."
Výhody: "I like the friendly crew. They give refreshments at no charge on a 40 minute flight and get it done in time."
Výhody: "Everything was wonderful. I'll definitely choose Lufthansa again!"
Výhody: "They know what they're doing!!"
Nevýhody: "No complaints at all!"
Nevýhody: "I did not like the bathroom downstairs."
Nevýhody: "Same as Abu e"
Nevýhody: "First flight mechanical issue so couldn't make it to any of my connecting flights and they had to reroute me, however they couldn't get me to Torino so they got me to Milan and I had to take a two hour bus and then the metro to get where I needed to be. And it took them over an hour to reroute my flight!"
Nevýhody: "Can they turn the heat up. So cold!"
Výhody: "No crew was amazing, they were her it attentive to our needs"
Výhody: "I liked how kind and courteous the flight crew was."
Nevýhody: "The headphone jack for the movie screen was loose and the sound kept going in and out. The kid in front of me wouldn’t sit still and the kid next to me didn’t speak a lick of English so couldn’t understand me when I asked if I could squeeze by him to get to the restroom. Needed more legroom."
Výhody: "Crew was great, seats were comfortable, plenty of space"
Výhody: "When I booked my Economy Light fare from Denver to Paris, I was expecting a trying experience. But to the contrary, I found the entire trip to Paris and back enjoyable. I found the boarding quick and efficient, plus the flight attendants were genuinely friendly and helpful."
Nevýhody: "Short answer: Nothing. Icelandair is my new favorite low-cost airline for trips to Europe."
Výhody: "Crew was very helpful and friendly, and we were greeted with a bottle of water for the flight. Entertainment is nice with free movies, music and Iceland travel video blogs. Water/soda/coffee offered multiple times, and water additional times."
Nevýhody: "Boarding was walk-to-outside-stairs, more an airport versus airline thing, in truth the fresh air was nice, just glad it wasn't pouring rain. Seat comfort was barely okay, the 757 seats were basically in contact with my knees, tough for such a long flight. Their 767's are much better. Didn't like paying 60 GBP (pounds, about $75) for 3 sandwich lunches with 3 alcoholic drinks, IcelandAir could do better."
Výhody: "The plane and it’s crew were fantastic! The crew was totally customer oriented and provided great service for the entire flight."
Nevýhody: "It does no good to upgrade to Saga Class when you consider loading at Keflavik. A mob is herded on to a crowded bus and you wait at plane side with little room to move around. There is no priority boarding and the entire procedure might be acceptable in the Third World but certainly not in a country that has so much going for it."
Výhody: "The long leg from Reykjavik to Denver they ran out of meals half way through the cabin."
Nevýhody: "The long leg from Reykjavik to Denver they ran out of meals half way through the cabin."
Výhody: "I was fortunate to get an empty seat next to me."
Nevýhody: "Staff are impeccably dressed but not really friendly. Seats are uncomfortable."
Výhody: "Flight crew, excellant. Luggage arrived at claim area very quickly."
Výhody: "plane was comfortable, smooth flight"
Nevýhody: "could use more up to date movie selection, crew did NOT smile, food was at an extra cost"
Výhody: "The crew was efficient and did a good job. The captain kept us informed. Crew did come through with drinks and water a couple times. Given a bottle of water when we boarded. Check -in and baggage drop automated and very efficient."
Nevýhody: "Disabled passengers given preference for boarding, but then elderly passengers who could barely walk were made to stand for 20 minutes even though the bus to the plane was waiting just outside the door to take us to the plane. We were made to wait 2+ hours after we boarded in order to take passengers that were supposed to be on a flight to Seattle with us to Denver because their plane was taken out of service, so our 7 hour flight kept us on the plane for 9 hrs., and people missed their connecting flights. No snacks at all except for the overpriced ones you have to pay for."
Výhody: "I like that there’s a direct flight from Reykjavík to Denver!"
Nevýhody: "Delayed flights, unorganized boarding, sitting on the tarmac for an hour, no complimentary inflight meal for an international flight. Crew wasn’t particularly welcoming."
Výhody: "Slightly more leg space than other airlines"
Nevýhody: "My spouse got bumped from an aisle to a middle seat with cold nonchalance. No excuses, no compromises, just plain rudeness from the boarding crew member in Reykjavik. Seems like choosing seats early does not get you said seats with Icelandair. Given the fact that the boarding process was an absolute mess I found it difficult to remain patient. There was no organized line, and only one available boarding agent. Recipe for disaster if you ask me but hey, what do I know. Several agents were present for decorative purposes (?) and telling people that the line was a mess. It is the airline’s duty to organize the boarding process, not the passengers’. Not being served dinner on a 7h+ flight is unacceptable. Food available for purchase was very disappointing in both quality and service. Blankets were not available on this flight while they were on the outbound flight."
Výhody: "Such friendly staff and great in flight entertainment"
Výhody: "Excellent in-flight entertainment."
Nevýhody: "No complimentary meal for transatlantic flight."
Výhody: "Movies, price"
Nevýhody: "Not getting food!"
Nevýhody: "Too hot on plane the whole 7.5 he flight"
Výhody: "We were given water when we boarded the plane, and had extra leg room because of exit row seating"
Nevýhody: "Maybe this is the new trend, but for the first time on long-haul flights (Denver to Iceland and back), there was no meal. Onboard meal selections available for purchase were very limited, and some choices weren't stocked/available. This made it difficult to feed my family of four while traveling. My seat didn't lean back, and my head rest also didn't work to bend up on the sides like the other seats. Bathrooms ran out of toilet paper half way through the flight and everyone was unsuccessfully trying to flush hand towels."
Nevýhody: "My flight was delayed an hour and a half with no explanation so I almost missed my connecting flight even after sprinting through the airport. I called for a reason why it was so delayed and the customer service rep had a poor attitude and offered little help."
Nevýhody: "Food offerings for 7.5 hour flight very limited, and not complimentary. This was not communicated when I booked the flight (would have considered using a different airline). Entertainment options were limited compared to other airlines' long-distance offerings. Only two beverage service in 8 hours, no complimentary snacks, and each time I wasn't given the entire can of soda, just poured a small glass. Pretty skimpy. My family members who used different airlines got a much more for their money, with similar ticket price. Flight took off late and we did not make up time in the air so we arrived an hour late."
Výhody: "Very nice staff. Fun movies. Food was fair."
Nevýhody: "My wife and I tried to check in the day before but online check in was not working. Next day we were not given seats together, even though our reservations were together. When we complained about this we were given seats that did not have normal foot space. The staff gave us some free drinks to partially make up for this, which made us feel much better."
Výhody: "Crew was courteous and friendly."
Nevýhody: "There was about 5 hours between the first beverage cart and the last one. I was pretty parched by the time the second one came around."
Výhody: "The separate cabin"
Nevýhody: "The business seats did not have leg elevation & did not lie flat making sleep difficult. Comfort was compromised since I could not elevate my legs"
Výhody: "Using SAS lounges"
Nevýhody: "The aircraft was of older vintage as was the business class. The seats were actually uncomfortable with little padding and no lumbar support."
Výhody: "Really love access to movies and tv whilee on the flight."
Nevýhody: "The middle seat is the worst, especially when it has the part on the seat in front of you that takes away the ability to stretch your legs a bit."
Výhody: "I love Icelandair's stopover option. Fares and flight staff are great."
Nevýhody: "Reykjavik airport gate area is terrible - not enough seats and chaotic boarding process with buses."
Výhody: "Im trying to think of something positive. I was going to say the movies where good but I forgot my headphones for the trip back and couldn't enjoy the options without paying for phones.... couldn't even go by subtitles as only Iceland films have them,...... oh, I got one, the blankets were nice and real live pretty stewardesses..... I haven't seen that in real life ever."
Nevýhody: "Too much to list and I don't want to invest that much energy into being negative. Broken bathroom so lines 7 to 8 deep all the time for the one. Bottom of the barrel no frills flight. Think of greyhound with wings. Small, crunched, tight, uncomfortable, hot and dry with little to no relief or aid from the airline itself. Crazy, haphazard boarding process. It's a shame really, I had heard such great things..... I have been led to believe through books and movies and hearsay that people have sex in airport bathrooms like they were hourly hotels. I found it difficult to do my duty in there solo, I just can't believe it is possible for two people to do anything meaningful or pleasurable in there. Please remedy this before I die."
Výhody: "Short connection , easy and friendly boarding process. Chairs do recline a bit."
Nevýhody: "Only food for purchase. And they used to have newer movies but no longer! Now there are old movies . Not enough free water rounds"
Výhody: "Nice staff, good free selection of films, and comfy seat."
Nevýhody: "Overpriced food, that was not good, overpriced internet, and overpriced liquor. typical airline stuff. not bad"
Výhody: "Smooth flight, good attendants, all luggage showed up promptly. Icelandic seating had more leg room than United's 757 planes."
Nevýhody: "Boarding que in Iceland was a free for all, not much structure."
Výhody: "We love that Icelandair just works. Its a great layover point or a great place to visit. Thank you for offering great flight times and a wide variety of destinations."
Výhody: "It eventually got where we needed to go. Flight crew was OK and boarding was fairly efficient."
Nevýhody: "USB jack at my seat was broken; my neighbor let me use hers for a bit. Her headphone jack was broken, so I offered to let her use mine, but then she needed to use my TV, so that wasn't ideal either. Many errors using the entertainment system--very laggy and frequent "temporarily unavailable" messages. Also, we were about 40 minutes delayed due to a mechanical issue (discovered once we were all boarded, extending an already lengthy flight)."
Výhody: "Good leg room and paid food was good, 1/2 empty flight"
Výhody: "liked getting a bottle of water at boarding fairly good movie selection"
Nevýhody: "Three planes boarding at the same time from three close together gates made it cramped and confusing for some."
Výhody: "Crew was excellent, courteous and helpful. Check in was excellent, fast and easy."
Nevýhody: "Lack of communication at boarding time about the flight being delayed. Gate area is small and gets congested quickly as there are several flights departing at almost the same time."
Výhody: "I had 4 flights with Icelandair recently; this was my first experience with the airline. Flights left on time; one even landed an hour early! Planes were clean; crew was friendly; entertainment was excellent (bring your own ear/head phones)."
Nevýhody: "Boarding was late. Head phone Jack didn't work and seat recliner wouldn't stay back"
Výhody: "I liked getting off the plane knowing I would never use Icelandair again"
Nevýhody: "There was no sense of urgency to get the plane in the air. Our connecting flight was late and we had to rush to the connection flight. When we got on board we then sat on the tarmac for an hour because the fuel truck ran out of gas on its way to fill our plane. The crew seemed to have never worked on an airplane before and the plane needed updates. Food or snacks should be provided on longer flights like other airlines."
Nevýhody: "When we arrived in Reykjavik from Munich we had 45 min to make our next flight. We were able to make it to our gate in time but once we got to our gate it was a mad house. The airport is fairly small and Icelandair was trying to board 4 other flights to the states at the same time as ours. We had to push and shove to get to our gate to board. Not sure why they didn't spread out the gates of the boarding planes."
Výhody: "The entertainment system."
Nevýhody: "They need tobhave some sort of food option for an 8 hour flight."
Nevýhody: "Absolutely no food for free"
Nevýhody: "Again, at the gate, there were only about 22 seats in the waiting area for multiple flights. It was a mess of people sitting on the floor and standing around. The flight was not called--the board just said "go to gate". How would one know that that meant to board the plane, unless you saw people boarding? I think that the sign should have said "now boarding". Before we arrived in Denver, the crew passed out US Customs forms. I told the flight attendant that Denver has electronic Customs and we didn't need forms. She said that we did. Guess what Icelandair, Denver DOES have electronic customs and that form was a waste of time and paper, since I didn't need to use it at all. Wouldn't you think that an airline that flies into Denver everyday would know that? Other airlines do. They need to get their act together and I don't plan on flying with them again."
Výhody: "Kid meals. Head sets for kids. Free movies. Friendly service."
Nevýhody: "Had to ask for blankets and not enough. Speaker for video didn't work. No sound. Flight was late - waiting for other late flight."
Výhody: "The child-friendly service is nice as kids get a free meal. The food you can buy is pretty good."
Nevýhody: "We were surprised at the lack of communication from the pilot/crew. Our flight was delayed for an hour and there was no announcement about why or what was going on. Usually when you are sitting on the runway for an hour not moving, you have much communication keeping you in the loop as to what is going on."
Nevýhody: "Boarding Process was slow. Waiting in the bus was uncomfortable and hot."
Výhody: "I think the planes are clean and a little nicer than what I've recently experienced on US carriers in the past few years. The airport in Iceland was terribly crowded without much seating and the food was terribly expensive. Loved the free entertainment-music and choice of movies. The crew was very professional and love their uniforms."
Nevýhody: "The fact we got no food whatsoever unless we purchased it on a 7 hour flight. So glad we ate something at the airport before the flight as we were expecting something-even just a bag of peanuts. For comparison -on the Lufhansa flight from Frankfort to Brussels, which was a very short flight, they handed out snacks."
Výhody: "The aircraft, especially the restrooms, was very clean. The crew worked very hard to ensure our comfort. The seats were as comfortable as they ever get on a 757. R routing slips through the gift shop between arrival and departure is a good idea . Even those with a short connection get a chance to buy a puffin."
Nevýhody: "The terminal at keflavik is under construction this makes arrivals and departures extremely chaotic both on the ramp and in the terminal. The arrangement of gates is so chaotic that it is often very difficult to get to your gate because of large number of passengers waiting in line at their gate."
Výhody: "The previous Icelandair flight from Paris to Reykiavik was late and arrived over an hour after the scheduled departure time for the Reykiavik to Denver segment. We were assured that the flight would wait for the late arrivals, and it did. We were, of course, greatly relieved. I can't help wondering, however, How could a scheduled flight be held up for this long and how would the passengers already on the plane feel."
Nevýhody: "Only drinks like water, tea, coffee and juices are served free on Icelandair flights. There is a menu for sandwiches and snacks. But the selection is rather anemic for a 7 hour long flight."
Výhody: "Crew was nice and professional"
Nevýhody: "waiting areas in HAM as well as in Iceland were horrible. Not enough seating to accommodate passengers which had to wait for hours on both sides due to flight delays. Sitting on the floor is not 21st century. Transport to the planes was done by bus, standing, with additional waiting time inside the bus before boarding. Boarding the plane was done via stairways - no bridges available at both airports. Not good"