Forgot to serve food.. asked couple of times but didnt get any
Výhody: "Emirates staff are very professional"
Nevýhody: "To remove menu on paper. Rather Emirates should display the menu on the screen like other airlines who care about the environment"
Výhody: "The entertainment was great and the crew was very friendly and helpful"
Nevýhody: "The ability to access bathrooms after turbulence has ended"
Výhody: "Crew was great! For economy class, seat was comfortable."
Výhody: "The person behind me didn’t have enough space so I could recline back and get comfortable"
Nevýhody: "More spacial seats"
Nevýhody: "The seats were so uncomfortable , the leg space was too small ."
Výhody: "Very friendly crew, and great entertainment options."
Nevýhody: "Flight was absolutely full. Every full flight is inferior to every half-full flight. No room to lie down, no place to put stuff, waits for the bathrooms, long meal and drink service."
Výhody: "The entertainment because it had almost everything."
Nevýhody: "Flying for the first time.I think everything was excellent."
Výhody: "Service level of cabin crew and ICE."
Nevýhody: "The long wait to exit from the aircraft and to pick up my baggages from the carousel at Mcr airport. The main meal chicken curry & rice was a disappointment as the curry appeared slimy and starchy. It didn’t come anywhere near the delicious meal on flight from Mcr to Dubai on 12/1/19 chicken with pilaf rice!"
Výhody: "I like the dealing of staff members"
Nevýhody: "Didn’t like behavior of Dubai airport’s staff. They were too rude and Newark wheelchairs helper were asking for too much tips. Are they allowed to ask for tips and speak rudely with senior citizens. Please give attention towards these problems"
Výhody: "The attendant helped find me a vegan option at the last second."
Výhody: "Lovely staff....nice food have had worse. Found the seats very comfy as an average size person.Would fly with Emirates again thanks guys x"
Nevýhody: "Seat was uncomfortable"
Výhody: "Smooth boarding and take off on time !"
Výhody: "I felt very pampered!"
Nevýhody: "My husband showed up at the airport but they didn’t let him go to flight because it’s one way ticket. We called but no any help."
Výhody: "Friendly, capable crew. Seats very comfortable - properly flat/horizontal beds."
Nevýhody: "Connection was too rushed in Dubai. It seemed odd that they treated it as a night flight (dark cabin), given that it left at 10am - is this for the convenience of the staff?"
Výhody: "so much service, I turned down breakfast."
Výhody: "My third time with Emirates. This time on an Airbus A380 from Prague to Dubai. Simply put, wow! Everything about this aircraft and flight was outstanding, from the aircraft itself, to the crew to the in flight service and the comfort of the seat,"
Nevýhody: "Can't think of anything. Really."
Nevýhody: "Cramped seating ; touch screen misaligned makes it near impossible to select entertainment;"
Výhody: "The flight was excellent and the service was awesome I can say that I liked the flight and it was comfortable Thanks flydubai"
Výhody: "Professional and friendly staff"
Nevýhody: "Bad terminal atmosphere. Hot and dirty. Pool management transportation to airplan. Man in black suit officer bad manner for service."
Výhody: "Food and entertainment"
Nevýhody: "Tiny seats. No leg room. No storage under the seats."
Výhody: "On time and Crew was helpful otherwise"
Nevýhody: "We had to negotiate with passengers to get our children together as we had been allocated scattered seats It is very irritating to see that you need to pay extra to get your seats in advance which is like any other budget airline, not expected of Emirates"
Nevýhody: "I was not let onto the flight in Entebbe because I arrived at the airport an hour before the flight departed. I was given no notice of this rule (apparently only applicable on Emirates flights) and was forced to delay my trip 2 days and pay an additional $1045 for a replacement flight home."
Výhody: "It was ok, average."
Nevýhody: "The reclining function of my seat was broken, smaller seats and too high air conditioning."
Nevýhody: "It was delayed for 8 hours!!!"
Výhody: "Everything was great. Flight crew was fleindly. Can't really be bored with so many free movie selections."
Nevýhody: "Nothing to dislike to be honest. Overall experience was amazing. Emirates is a great airline."
Výhody: "Staff was great, plane was comfortable."
Výhody: "Loved the in-flight entertainment options. The food was excellent. They managed my gluten free options with ease and everything was delicious. The attendants were extremely pleasant and helpful."
Nevýhody: "I paid for the higher wifi bandwidth, but the service was spotty and some websites/social media wouldn't load. Even some texts wouldn't send. I wish there was more legroom between the seats for such a long flight. But the value for the overseas flight was still quite good."
Výhody: "Great service, good food, lots of entertainment options."
Nevýhody: "Hard to sleep with multiple service times"
Výhody: "Very comfortable and smooth ride new plane from SF to Dubail"
Nevýhody: "Business class too expensive for individual travelers"
Výhody: "I love Boeing 777s."
Výhody: "I felt unwell towards the end of the flight. The cabin crew could not have been nicer. Although they were busy they all found time to come and check on me, including the purser. Water and other drinks were given out regularly. They even provided afternoon tea with scones and cream!"
Výhody: "The overall service was excellent as the flight left on time and the flight attendants were attentive. The food onboard was perhaps the best quality I have ever had on a flight."
Výhody: "Crew was nice they're helpful flight was on time. I like it when things go smooth at the airports."
Nevýhody: "Not enough leg room or people's were bumping as they by. Needs elbow room."
Výhody: "Excellent cuisine and wine/beverage. Excellent seat layout Excellent flight attendant service"
Nevýhody: "Some issues with in-seat entertainment systems (some movies did not play properly)."
Výhody: "On time Excellent environment"
Výhody: "The entertainment system had plenty of variety and choices."
Nevýhody: "Very poor service, terrible food. Flight attendant spilled juice on me."
Výhody: "Just the check in"
Nevýhody: "was travelling with a 1 yr old. And it was really difficult. She was a bit sick. At one point she vomited and there was an attendant near us and granted that it was time for take off and no one can be standing up but after that she didn't even offered anything to clean up or ask us if everything is alright and she even had the look of disgust on her face while she was sitting down. All throughout the duration of the flight no one go for the extra mile to assist me as I was alone with a toddler. I have to ask for the bassinet 3x and it took them a long time. No one gave us the toddler meal which I ordered previously. I thought emirates was a better airline than qatar airways but I was gravely mistaken. Even China southern can do better than that. Horrible."
Výhody: "Emirates business class is excellent."
Nevýhody: "Cannot think of anything to complain about."
Nevýhody: "Flights are always good but back office staff is always careless not to bother any complaints or never solved any complaints they do not care of customer bcoz they have business thier is no other airline right now but in future may be they loose customer like me"
Nevýhody: "When it is a very full flight and every seat is needed, the space for passengers is very tight."
Výhody: "Free movies!!! Blanket and pillow provided. Also the crew was very attentive."
Nevýhody: "Switching of terminals to Fly Dubai"
Nevýhody: "The seat sizes were really small and I didn't get the initial seat s that I requested for. The crew were not very professional when it came to serving all that were on board."
The staff lied to me all day long. No one informed me that my flight times had changed. I’m still sleeping on the ground in the Middle East. The worst experience I have ever had flying. With this level of incompetence and lack of compassion I can’t imagine how the airline business will survivor. This experience has encouraged me to stop traveling. May god have mercy on you and your customers. Not sure I can handle to be lied to my face anymore . Sleeping on the floor in the middle East with no hope of getting home
Výhody: "They cancelled the flight"
Výhody: "Yeah everything was good flight timing was very accurate I loved their service"
Nevýhody: "Hotel or a waiting area should be arranged in case of flight delay"
Výhody: "Everything about the trip was great excellent customer experience"
Nevýhody: "If I got to sit in first class coz the plane was so empty haha"
Výhody: "Another confirmation of excellent QA service."
Nevýhody: "Needs more improvement"
Výhody: "Absolutely professional!"
Nevýhody: "Nothing all perfect"
Nevýhody: "coffee is to strong and to many spicy foods"
Výhody: "The crew was exceptional! Seat was comfortable and extra seat not occupied next to me giving me extra elbow room also in addition to sufficient leg room."
Nevýhody: "I would have a few suggestions but it would rise the price of ticket significantly. We got what we paid for."
Výhody: "Very attentive and efficient"
Výhody: "Entertainment and food is always great with Qatar!"
Nevýhody: "After I got in my seat an Islamic lady came and said that I was in her seat. I looked at her ticket and while it was the right seat number, she was on the wrong flight. I got a stewardess to help her. She had gone through 3 boarding pass checks and was still on the wrong flight. They let her fly!"
Výhody: "Crew was superbly amazing which made flight enjoyable."
Nevýhody: "Heating food with plastic containers is unhealthy and might cause cancer to people. It’s scientifically proven fact that plastic and heated food is carcinogenic. So please find other solution for it. Thanks"
Výhody: "Flight was uneventful, left on time. Chocolate cake was delicious."
Nevýhody: "I would have liked rear and forward camera live feed to show actual flight"
Výhody: "Seat was very comfortable and the flight was on time."
Nevýhody: "better food"
Výhody: "Arrived early in Budapest. Good leg room."
Nevýhody: "Not enough toilets for length of flight and number of passengers! Always a long queue. Long bus journey from terminal to plane."
Výhody: "qatar airways"
Nevýhody: "serving alcohol to passengers more than once is disturbing the passengers on the side"
Výhody: "Food , good accommodation, friendly treat!"
Nevýhody: "No thing really!"
Výhody: "Helpful Qatar Airways passenger assistant at check-in."
Nevýhody: "Security check chaos. Obnoxious security woman. BHX strict single bag, 7kg cabin baggage"
Výhody: "Crew were very helpful and courteous"
Výhody: "I had never heard of Qatar Airways before I booked a 24hr flight to and from Sydney, Australia. I only did this on the suggestion from a friend that stated Qatar Airways was "alright". So for the price I thought what the heck! I was extremely pleased with the service from the cabin crew. They are always polite, professional, and well trained compared to my previous favorites Delta and Lufthansa. The seats were comfortable (as comfortable as Economy and 24hours of flying can be), the entertainment and aircraft were state of the art, and the food was outstanding for airline food. If I get the chance in the future I will definitely choose Qatar Airways for long trips."
Nevýhody: "Other rude or snotty passengers taking up the crews time and attention for no reason. But as I stated in the "positive" side of this review, the crew handled these impolite individuals with a smile and polite attitude. Kudos to Qatar Airways."
Nevýhody: "I missed my flight from Nairobi to kisumu"
Výhody: "The visit to the lounge is always refreshing. The service at the shower area is great however policing of people using phones in the quiet zone should be enforced"
Nevýhody: "The good got used a bus gate which is acceptable however this typically takes additional time if there is a connection flight"
Výhody: "Need to give people cheap access to wifi"
Výhody: "The entertainment was good without any hiccups"
Nevýhody: "The crew was in a hurry burry which didn’t give a very good experience. I would suggest the crew to be little more tolerant and make their customers feel good.foo"
Výhody: "The flight went well, from boarding to landing."
Nevýhody: "We were informed at origination that we would be put up in a hotel in Doha. Online and also at check in desk. When we arrived in Doha we were directed to a desk for hotel booking. After waiting inline 45 minutes we were told we don't get a hotel with reduced economy fare."
Výhody: "Leaving that god forsaken airport after hours of waiting in lines."
Výhody: "Everything was fine except the flight delays"
Nevýhody: "Flight delays"
Nevýhody: "Seats are way uncomfortable and small"
Výhody: "I liked staff , boarding was organized food was not very good needs to be improved"
Výhody: "The Plane was good but not updated with new data"
Nevýhody: "Time delays .. old movies... not a good service with food and beverage... no compensation for the waste of time... restrooms werent clean"
Nevýhody: "...as mentioned, I don't have the pleasure of rating this flight because of the boarding delays and missing the flight. Very disappointing."
Nevýhody: "Probably the best flight crew I ever had the pleasure of being with."
Výhody: "Clean. Friendly staff. Good food. Good entertainment."
Nevýhody: "Small cramped seats."
Nevýhody: "Poor communication about transfers. I also had to throw away 20 pounds of things or get charge $800"
Výhody: "Food and crew"
Nevýhody: "Lost baggage no one knows anything."
Výhody: "Nothing at all"
Výhody: "this was very different nice service, crews with courtesy and ready to listen to any problem.Pauline."
Výhody: "-Great selection of movies, Ted talks, and games to view on individual screens, headphones were provided. - Blankets and pillows were provided to everyone, along with a kit with toothbrush, toothpaste, socks, and eye mask. - Adjustable head rest. - Nice to have wifi, although only 15 minutes is free."
Nevýhody: "- Tiny, cramped seats and aisles. I'd heard the Quatar has more leg room than other airlines. This is definitely not true. If the person in front of me reclined all the way, they crushed my knees and I'm only 5'7". - Seat cushions are thin and hard. - baggage check in took a very long time; about 45-60"
Výhody: "The plane was wel kept and crew was very pleasant. Food was good and service was best I have had in economy class."
Nevýhody: "Only complaint is crew would wake you for very frequent snacks and meals . Minor deal. Crew was great"
Výhody: "The food and service was great"
Nevýhody: "The bathroom could be cleaner :)"
Výhody: "Food quality needs to improve, some chairs can't recline."
Výhody: "Service was very good"
Výhody: "Excellent service on all 6 legs of the itinerary. Great selection of food and wine and entertainment. Superb seating layout in business."
Nevýhody: "Frankly nothing!"
Výhody: "Amazing airline with excellent crew and ground staff ever willing to help!"
Výhody: "Cabin crew were excellent, very nice and accomodating"
Nevýhody: "Check in staff and customer service reps were unprofessional and unhelpful. We had an 8 hour layover on both legs, no access to the lounge or a hotel was provided. I explained we were on our way to our wedding and it would be nice to have some rest. They were rude with the way they told us no, they even suggested we sleep on the floor of the airport. We ended up paying for the lounge, but then so did about 1000 other people, there was no room for us to sit together. My wife's allergy free meal wasn't provided on the first flight. We had to speak to about 5 people to get a meal ticket at the airport and they were very reluctant to give us one. I told them she was hungry and needed to eat. They told us we could take the meal we got with the ticket on board, when we went to use the ticket we had no choice in meal, were given a coke at 6am and weren't allowed to heat up our meal or take it on board. In summary, all the cabin crew on all 4 flights were excellent. Staff at Doha airport were incredibly poor."
Nevýhody: "Maybe the food"
Nevýhody: "The seat cussion on the airplane is to hard for a 5+ hours flight. Not enough food for vegans"
Would be nice if the only choice for vegetarians wasn't pasta!
Nevýhody: "Flight was completely full and certain passengers were belligerent about wearing face masks. The cabin crew did not enforce mask wearing, stating “we are not the police”"
Výhody: "Everything was comfortable."
Nevýhody: "I can't think of anything."
Výhody: "Food was ok"
Nevýhody: "AC was not turned on until flight was up in air. That means for 30 minutes passengers were sweating sitting in a suffocating cabin. Crew refused to give Green Tea, saying only available in business class Inflight screen size was very small ...5-6 inches only"
Nevýhody: "Flight was late"
Výhody: "Crew was great, food was great, timing was great! (Got to LAX about 45min prior to scheduled arrival), however seats are very narrow!! Good enough for a short (2-5 hour) flight but definitely not for a transatlantic one!"
Nevýhody: "Everything great but the seats..don’t expect too much of a leg room in the 777 Boeing...unless you get the exit row in economy or you book a business class!"
Výhody: "The seat was much better than other airlines' economy seats. Great food and lots of it. Excellent attendants. Zurich is the best planned airport for changing to next flight. I'm going to try to use Swiss as often as I can."
Nevýhody: "Free Wifi."
Výhody: "Good service"
Nevýhody: "Valencia is probably the least user friendly airport. Security personnel there are unbearable. Boarding took unnecessarily long. Luggage took close to 30 min in Zurich"
Nevýhody: "The crew responsible for boarding did not provide timely information (especially on who boarding order) and "made up" for this lack of communication by yelling and screaming at passengers as if they were cattle."
Výhody: "I liked how nice the crew was."
Nevýhody: "I didn’t like how check in took a very long time. And they made me check in my carry on when it fit the restrictions and the overhead bins on board were not full."
Výhody: "Swiss quality, punctuality and reliability."
Nevýhody: "No negatives."
Výhody: "Great cabin crew!"
Nevýhody: "While waiting to board SFO-ZRH flight Swissair personnel walked around and randomly pulled out passengers from line to check luggage dimensions. Since manufacturers adhere to airline baggage standards, no violations were found during checks. This misguided effort only resulted in publicly humiliating Swissair customers. Boarding process was pure pandemonium...this was the first time in recent memory, where all coach passengers were invited to board at the same time! Very inefficient! Crowded seating in coach,with ten passengers sandwiched in across Boeing 767 aircraft. Competing airlines flying identical aircraft have nine across seatings Thin seat cushions cause leg cramps after a few hours."
Výhody: "Fast flight. Good service from luggage checking to landing."
Nevýhody: "Way too spicy beef chili. Confined space on airbus."
Výhody: "Customer service excellent even though I was in the economic class they made me feel first class!"
Výhody: "Efficient, excellent staff and service, beautiful plane"
Nevýhody: "There was a nearly impossible connection time in Zurich."
Nevýhody: "My flight was delayed more than 1 hour at least after overlay of 4 hours. I missed my flight from Vienna to Yerevan and the portion of my trip was detoured to Moscow and from there to Yerevan instead of 3 hours took me 8 hours. As a result of rushing and running in Vienna to catch my flight to Yerevan I feel and injured my hip, I would like a compensation , Please contact me at firstname.lastname@example.org or phone 703-609-8649"
Výhody: "Everything went smooth. Very friendly, and felt warmly welcomed."
Nevýhody: "A bit of long lines especially with the 2nd security point in Zurich."
Výhody: "Crew very courteous as usual"
Nevýhody: "Lately all Swiss flights I have taken are late. This last one was 1 hour late. No more sandwich is offered, or even chips or peanuts. The only drink available for free was a glass of water! Not even a small bottle!! Bye bye Swiss service!"
Nevýhody: "2.5 hour delay, missed connection, arrived more than 5 hours after originally planned. Entertainment system did not function. Crew did not collect garbage/unused items prior to landing and I was holding garbage in my hands during landing (and some spilled on my lap)."
Výhody: "Good seats for my wife and i: window and aisle seat"
Nevýhody: "Only glass of water free...coffee is 3.50"
Výhody: "Checkin was smooth, cabin crew and service was great. Absolutely no complaints."
Nevýhody: "Nothing. All was exceptionally good."
Výhody: "Les hôtesses ont été super gentilles. Merci!!!"
Nevýhody: "L’espace entre les sièges est très réduit"
Výhody: "Great service & lots of room to sleep"
Výhody: "Nice staff, very friendly"
Nevýhody: "Paying for WiFi, could use more comfortable seating"
Nevýhody: "Roughest flight ever, many people got sick, too much turbulence to fly"
Nevýhody: "Reviewing Business class Nothing memorable at all. An ok dinner after take off followed by a tiny salad 8h later before landing. Quite minimal for such a long flight. The entertainment system needs special mention for its awfulness. The system in Business class would be considered poor even in Econ - small screen, terrible picture quality and a painful, prehistoric interface."
Výhody: "The flight ,food entertainment was very good. But I don't understand the SWISS airline logic. When I did the check in in Prague and got my boarding pass the told me that the system picked me to have the additional random checkup at Zurich airport. Its ok. If it’s done for security reason why to tell the people ahead of time that they will have additional checkup of bags and personal stuff. If you want to do it for security reason do it ( I want to be safe) but don’t do it for the check mark , it doesn’t make any sense and doesn’t protect us."
Výhody: "Staff, and service were good."
Nevýhody: "We had to Run from our arrival gate to our departure gate, and take a train, and go through immigration and then a second documents check. It looked to me like Swiss Air knew we were running close as the flight rarely (if ever) leaves on time. It was stressful for us and for the 30+ others who were still in line in immigration when the flight time passed. It turned out to not be a problem but the published times are unrealistic. Seats were tight and comfort in cattle class is NON Existent sleep on an 8 hour flight was not even possible."
Nevýhody: "Seats too small."
Výhody: "Got bumped to business class."
Nevýhody: "What's not to like about that?"
Výhody: "The food was good and the crew was nice."
Nevýhody: "No entertainment offered and the seats were cramped."
Výhody: "A snack was actually served on board! With a beer if desired."
Nevýhody: "Change of planes at gate produced some boarding confusion."
Výhody: "Crew was great."
Nevýhody: "My wife is strictly Hindu vegetarian. We had entered her food choice at Swiss web site months before. She didn't get the food while going to Zurich and coming back to Boston. She remained hungry both ways. Although we were in business class while coming."
Výhody: "Nice, clean and modern airplane with great service"
Výhody: "Great flight crew and equipment. Courteous and helpful."
Nevýhody: "Rude gate staff who boarded economy and business all at once causing a 45 minute delay. Indifferent to passenger complaints and only had one boarding scanner for the entire flight. Slow and inefficient, and worst of all, unapologetic."
Výhody: "Everything!! This airline is a huge breath of fresh (old?) air. It reminded me of how air travel used to be. No baggage charge - we only checked one bag. There was plenty of great food and drink - alcoholic drinks were free. We will definitely look to use SwissAir whenever possible."
Výhody: "Crew was nice and I loved the TVs keeping us up to date on the flight and our connection. We were even early boarding."
Nevýhody: "Everything was good."
Výhody: "Crew is very friendly Drinks quality is acceptable Comfortable airplane seats"
Nevýhody: "Both flights from Swiss (from Münich to Zürich and the flight in the opposite direction) were delayed by 30 min and 1h, respectively."
Výhody: "The flight attendants were very nice and the chocolates were nice. Food was mediocre and I'm not sure I'd take Swiss again."
Nevýhody: "Seat pitch was too small and the food didn't taste that great. I was lucky enough to get a whole row to myself but on the way back I did not and there is not a lot of room at all. And for an 11 hour flight it was really uncomfortable!"
Nevýhody: "Flight attendant spilled hot tea on me and he didn't help me out. The other flight atttendant assisted to my burns. I have 2ond degree burns on my arm from this incident."
Výhody: "Best flight in years. Attentive crew, very good food and wine, on time. Strongly recommended."
Výhody: "The attendants were cordial"
Nevýhody: "Ice cream snack."
Nevýhody: "The food was terrible, boarding was chaotic, only ten movies to choose from."
Nevýhody: "We didn't had entertainment"
Výhody: "food was pretty good, nice selection of movies"
Nevýhody: "cramped seats"
Výhody: "The food and staff were very good."
Nevýhody: "You should board the plane from the back so people aren't climbing over each other. Paying to pick a seat is a huge turnoff. Economy very cramped. Lufthansa was better on that."
Positives: The extra seat room in premium class was very nice and comfortable. The cabin staff were excellent, very helpful and pleasant. Negatives: On the downside, my wife and I sat apart. Also, when we tried to change our seats so that we could sit together, the faulty Virgin website kept taking me to meals rather than to seating. Finally, when we tried phoning, we were told that the waiting time to speak to someone was 3 hours!
Staff are Experience and helpful and cheerful makes you feel at home good airlines 👍
Boarded, departed and arrived early. Perfectly comfortable for an economy flight and spare seats allowed us to spread a bit. Decent food and plenty of drinks to keep us going. Excellent in flight entertainment system. Friendly and helpful staff. We were not able to check-in online, so had to do this at the airport, not long before the flight. Assume this was why our family of 4 was not seated together. It is rather frustrating to be sent a link to to check-in and then be denied without any explanation.
Amazing seat was assigned to me, great food, attention and entertainment Nice airplane!
Výhody: "Crew was excellent - friendly and helpful"
Nevýhody: "Seats in economy too cramped - I paid extra for next seat up from basic economy which covered our baggage but, for some reason, not seats with more leg room."
Nevýhody: "Staff were unhelpful and ran out of many food items by the time we were served - meaning that there wasn’t anything available for us to eat as we don’t eat eggs. The check-in was stressful and staff were keen to help - unprofessional and unsatisfactory."
Výhody: "Although there were delays they kept us informed on a regular basis as to what to expect and seemed genuinely apologetic for any inconveniences. Boarding and deplaning were smooth and efficient. I really appreciated that there was no charge for checking a bag. I am certain that contributes to the ease of everyone getting on and off the plane. Our bags arrived at baggage claim about the same time we got there. I would definitely fly with Virgin Atlantic again."
Výhody: "Great crew. Very kind and efficient."
Nevýhody: "American carriers seem to enjoy poor seat ergonomics."
Výhody: "The crew were lovely and the seats were ok."
Nevýhody: "Not a lot to Improve on to Be fair"
Výhody: "Business class on the 737 is somewhat basic compared to Virgin Australia's A330, but you still get the same great service, and the food is terrific."
Výhody: "Karl was amazing! So helpful and sweet!"
Nevýhody: "Having the crew tell the guy behind me to plug in his ear phones to watch the video in his phone, rather than me after 20 minutes of noise."
Nevýhody: "Media screens are old and miscalibrated. Selection was decent. Food is probably average for the industry which to me is worse than fast food."
Výhody: "I liked the movies"
Nevýhody: "Crew helping everyone be more courteous to people sleeping. Group of guys being loud in the back of the plane while I was trying to sleep"
Výhody: "The crew were very attentive, they tried hard to help me with comfort, drinks etc. I didnt have food as it was so good in the Virgin Clubhouse!"
Nevýhody: "The bed! When you flip it flat its rock hard, and the matress they provide is useless! Need foam matress to really make it more comfotable. If the seat reclined another few inches i wouldnt bother flipping it."
Výhody: "I like the professional approach of the airline and the staff. Seats are really comfortable and i did not need my sleeping pillow at all as the headrest of my seat was already so comfortable."
Nevýhody: "There is not much which i did not like about this airline. Just like other airlines, now have started feeling that Economy class travellers are being approached with bit biased approach in hospitality though they have major contribution in meeting flight running expenses. All airlines should start considering this fact and improve the overall approach."
Výhody: "The flight itself was good! The one from London to Delhi was better than from JFK to London"
Nevýhody: "I wasn’t told about my baggage were being delivered through different airlines the other day!"
Výhody: "- Presence of entire box sets of some TV shows was a nice touch that I made good use of."
Nevýhody: "- EVERY damn movie is prefaced by 4 minutes of ads. - The touchscreens (at least in economy) are slow resistive screens that are horrible for fine control gestures (like slightly changing the volume or position)"
Výhody: "Food and snacks!!!!!"
Výhody: "The flight crew was phenomenal, especially Daniella. Somehow we wound up with seats right next to the bathroom door, which would have been a pretty uncomfortable situation for a variety of reasons, but the flight wasn't full, and she helped us find a suitable place to sit. Also, my wife and I usually take our tea with honey vs. milk and sugar. Even though honey is usually one of the options for tea, she found a way to accommodate our request. The lunch meals were the best I can remember in a long time on an airline flight. They might have been the best I've ever had. The chicken curry was authentic, flavorful and spicy. Frankly my outbound flight had problems. My luggage got damaged. The transfer experience in Manchester left a LOT to be desired. I wasn't planning to use Virgin Atlantic again, but this flight crew (Daniella especially) redeemed Virgin Atlantic. They were attentive, pleasant, diligent."
Nevýhody: "Only thing I didn't like about this flight was the boarding area. Once you get into that the area, you don't really have access to appetizing food (only vending machines) or even restrooms. That's one thing that could be improved."
Výhody: "Top glass airline"
Nevýhody: "I lake food and good service crew"
Nevýhody: "Everything incl customer service at the airport"
Výhody: "Staff on this flight were excellent"
Výhody: "The cabin crew were excellent!"
Nevýhody: "I paid extra for Economy Delight seats for me and my wife. Shortly after take-off, our calm and comfortable more or less empty section of the aircraft was colonised by an extended family of Orthodox Jews in a kind of airborne West Bank situation. They weren’t in our section of the cabin at all to start with, and I don’t know why they were apparently able to get a free upgrade that I had to pay £100 for. We went from being in an almost empty cabin to being basically sat in the middle of an Orthodox Jewish kindergarten. It was awful! They were noisy, messy, were constantly getting in and out of their seats, the back of my seat kept getting kicked, and there was even a baby crawling around the aisle. We were surrounded. I have no idea whether this is characteristic of Orthodox Jewish family life, or just a completely inconsiderate family. They didn’t exactly ruin my flight, but they didn’t make it enjoyable either. I asked to be moved. The cabin crew were great and acknowledged the difficulty of the situation. My wife lost her window seat but at least we still had the legroom and peace and quiet."
Nevýhody: "Staff was not concerned about anything, vague and uncaring..this was my son flying across the Atlantic idiots!! One pissed mom!!!"
Výhody: "I had a comfortable flight to Tobago. Staff was quite friendly and helpful"
Nevýhody: "I had to run for almost 2 miles every time I had to change the flight. On the way to India they lost my one bag, and on the way back to US they lost my both begs."
Nevýhody: "Everything about my experience was HORRIBLE."
Výhody: "good plane and timing"
Nevýhody: "meal was not served according to the request and no sound support from the staff"
Výhody: "Food, crew, entertainment great"
Nevýhody: "Seat were very uncomfortable.. hard, not enough leg room and there was no way to sleep comfortably with the head rest that is set up so you can rest your head on it,but its awkward and hard an in the way..."
Výhody: "Entertainment selection Cabin Service associates were very good WiFi service available"
Nevýhody: "The planes are old and tired, new 787s on this route are long overdue. Thomson's premium service is an improved offering over Virgin and offers more inclusive extras such as lounge access. There is no wonder wall on the 747 only a wonder "basket" If you are flying from Gatwick, upgrading to premium isn't worth it. Go to upper class or fly with another airline. Check in was quicker for Economy passengers and it proved a challenge to work past the economy passengers during boarding to get to the premium agent."
Výhody: "Very nice staff"
Výhody: "Plenty of snacks and great service, with comfy seats"
Nevýhody: "My luggage did not make it to destination :("
Výhody: "Virgin has the nicest staff, good food, and excellent movie options. I had a great time on my flight!"
Výhody: "There are lots of relatively new movies to choose from."
Nevýhody: "The complimentary headset breaks easily. Tray table was broken and they can't fix it. Very small bathrooms, knees almost touch the door when sitting down. Food selection for dinner ran out quickly, resulting in only 2 choices and one is hot spicy, so basically only one choice. All beverages are given out in small cups, even water is given out in small cups increments (finish in one gulp), they don't even give out small bottles of water. No complimentary packet (eye shades, socks etc.) , not even a barf bag for collecting trash."
Výhody: "Dinner was fantastic! Excellent meal. Flight crew were terrific as well."
Nevýhody: "Dislike the recent removal of onboard snacks. It's a very long flight. Nuts or chips or cheese and crackers would be very helpful. Had no idea this service was discontinued until way into the flight. Not sure why it was stopped. Btw I don't believe this was a Virgin Atlantic flight, I believe it was Virgin AUSTRALIA. Think you have names backwards on survey."
Nevýhody: "Both my departing flight and returning flight had broken wifi on it. Very bummed"
Výhody: "Genuinely pleasant cabin crew, good service, good food."
Nevýhody: "Virgin Upper Class seats are cramped, with very limited stowage space. Turning the seat into a lay flat bed (and returning it seat at the end of the flight) takes some effort--not the simplest of processes. I'm not tall, but my feet protruded into the aisle so I was being disturbed whilst sleeping. Seat is also quite narrow--feels quite claustrophobic when sleeping."
Výhody: "Still a more pleasant experience than BA but others have overtaken. Crew make a difference though."
Nevýhody: "Limo service wasn't great in China - asked for address of hotel - a major international chain and confusion on booking details"
Výhody: "New Dreamliner aircraft was very comfortable with loads of leg room for a tall person like myself at 1.76m"
Nevýhody: "My seat was directly under the aircon and it was blowing very cold all night which made it quite uncomfortable. Fortunately I had an extra blanket which I could wrap over my head."
Nevýhody: "I couldn't rank the food or entertainment as I didn't try the food since it was for purchase only, and there was no entertainment offered."
Nevýhody: "It wasn't clear that we would need to pay to check our luggage, especially since every international flight I have ever been on allows you a checked bag at no cost. When we got to the airport it cost us $130 each to check our bag which we were told it would have been around $50 if we had done it online ahead of time (if we knew). $130 per bag is excessive for checked luggage and we were extremely frustrated and disappointed. I like to fly Virgin when I can due to comfort but that experience left much to be desired."
Výhody: "Virgin Atlantic had a very attractive decor.Food was great& staff as well. Polite and professional ."
Nevýhody: "The seat I had was a bit snug leg wise and recline wise. Could not get comfortable at all."
Výhody: "Was a comfy flight thanks to not having anyone sitting next to me. If someone wouldve been next to me it wouldnt have been as nice because the seats are too bunched for international travel."
Nevýhody: "My seat wouldnt recline properly. There were limited food options for non pork eaters. No outlets for power. How can you operate an international flight with nothing provided for those who need to charge their devices after some time. Not a smart design move."
Výhody: "Flight crew was awesome in premium economy"
Nevýhody: "The plane was really dirty!!!!"
Nevýhody: "Why are there no plug-ins?! That was very disappointing..."
Výhody: "I liked the entertainment system, free adult beverages and boarding process"
Nevýhody: "I don't like that they have you pay extra for picking seats that have no extras. No preboarding. No extra legroom."
Výhody: "As expected, great customer service from Virgin. Great Vera system. Friendly and welcoming experience."
Nevýhody: "The seats!!!! Omg I got bed sores. Not really but they have got to be the most uncomfortable things I have ever sat in. For a European flight from Uk they'd be fine. But for 9 hours...not good. The short hop down from ATL to MCO after was a blessed relief. Virgin, you have got to think a little more about your passengers asses. Also, having flown with just about every major transatlantic operator, including previous trips with Virgin, the knee room was not good. If you stretched out under the seat in front you were ok but draw your knees up... I wore short trousers for comfort and have sore points on my knees where they rubbed against the material of the chair in front."
Nevýhody: "Cold draft at all times."
Výhody: "The crew."
Nevýhody: "No wifi was absolutely aggravating. Seat space was bad as well - very little leg room."
We flew First Class to LA from Denver on the Delta-branded contract airline - Sky West. On the way back, we flew First Class on a Delta Airlines owned jet, and the experience was so much better. The flights should have been comparable; but unfortunately cost-cutting by Sky West was evident.
Nevýhody: "The main economy seats were far too narrow."
Výhody: "I always have a consistently good experience on Delta. Everything was great."
Nevýhody: "It was a Great flight. I always enjoy flying Delta"
Nevýhody: "Not really an experienced flyer. Overall the flight seemed good. No issues with airline or airport. Just don’t understand self-important people that feel compelled to push the overhead storage limits with their bags."
Nevýhody: "Flight was delayed and completely packed so our family could not get seats together"
Výhody: "Crew was very attentive"
Nevýhody: "Delta staff at the airport JFK"
Výhody: "Love the fact that the head rests move to support your head better."
Výhody: "The male crew member was excellent. He was responsive and speedy with trying to find a solution. He gave me a few flyer miles for my trouble and was empathetic, which is rare."
Nevýhody: "The tv/monitor didn’t work so there wasn’t any entertainment for the majority of the flight."
Výhody: "Boarding was easy."
Nevýhody: "I am 6' 1" tall and weigh 220, so not out of the ordinary and I felt like I was stuffed into a sardine can."
Nevýhody: "Boarding at JFK.Always messy"
Výhody: "Boarding was quick"
Nevýhody: "No entertainment, plane was small"
Výhody: "Good entertainment selection and great crew"
Nevýhody: "Seats are more uncomfortable relative to other airlines"
Nevýhody: "First delay notification: 1 hour 20 minutes 1 hour later, Second delay notification: 3 hours 15 minutes 2 hours later: Third delay notification: 3 hour 50 minutes Fourth delay notification: 4 hours 25 minutes Fifth delay notification: 4 hour 32 minutes No explanation for reason. Last time flying Delta."
Výhody: "Early and middle seat was open!"
Nevýhody: "Coffee tasted like fish. :("
Výhody: "Entertainment choices were excellent, many new movies available, so I was able to see movies is been meaning to watch. There were drinks available."
Nevýhody: "The air vents barely trickle out any air anymore. No relief to be had. Airline crews say hi and goodbye but that doesn't make them friendly."
Výhody: "The crew on the airplane was great. We had 2.5 hours turbulences but the crew started to give out drinks as soon they got the ok from the pilot"
Nevýhody: "We went in LGA to the Baggage drop off and the employee there was super rude. On the flight to New York with Delta we had to check our carry ons at the gate because it wasn't enough room for bags in the airplane.so we asked when we checked our one suitcase if we can/should check our carry ons to avoid having to do it at the gate. The delta employee told me sure no problem. He checks in my one suitcase I purchased gives me the tracking paper and says ok have a good flight. I asked him so what is with our carry ons and he told us that that would cost 25$ and we can't check those in at the drop off?!?We ended up taking the carry ons with to the gate and then off course there wasn't enough room on the airplane that we had to check it in. And surprise it was free?? We had never issues with Lufthansa, icelandair etc. with checking our bags at drop off to not needing to carry it around and than still end up to check it at the airplane. Every airline has been more than happy that we volunteer to check our bags that they don't have the trouble at the gate."
Výhody: "We boarded close to on time, no hassles. Allowed my husband and me (retired military) to board early, thank you."
Nevýhody: "LAX security is awful. We never left the airport (arrived LAX from Sydney AU) yet were forced thru security again. Had to remove shoes, was scanned and "frisked" by TSA to get to Denver. To go to Australia, Denver TSA waived the removal of shoes, skipped the scan for the metal detector and no one touched me, ditto for LAX on the trip to Sydney. Where's the uniformity or standards for TSA?? Why did I have to be subjected to this garbage on the way home?? This is why I despise flying. It makes no sense to me. This ruined what was a great vacation."
Výhody: "clean plane, crew was very friendly."
Nevýhody: "no dessert in meal"
Nevýhody: "Very little leg room."
Výhody: "The crew was fantastic and very carrying when I wasn’t feeling well. They checked on me multiple times! The food was also really good for airline food!"
Nevýhody: "The security process in the Prague airport is so ridiculous. There are security agents who screen you in the baggage drop off line that makes the line take a very long time. Once you finally get your sticker from them it’s a quick trip through customs. Then the pain really begins with a security scan st each individual gate to enter a boarding area for the plane. Then I was pulled for extra security where a male agent touched my but with some sort of swab with no warning. He then claimed to not speak English (with zero accent when I asked him a question). It was a humiliating and very long process all run by delta!"
Výhody: "JFK to Denver the flight Attendants were once again great. Lots of entertainment choices again. The usual rough air coming into DIA."
Nevýhody: "From JFK to Denver the seats were to close for leg room by an inch or two. The temperature was hot most of the flight."
Nevýhody: "Security in PRG was little bit strong They ask my about my last job - 15 years ago if I did not fight with my Manager(I forgat his name)"
Výhody: "Love the built in tv’s with free entertainment."
Nevýhody: "The plane got delayed on the runway and the shut the engines off so the plane got super hot, but even after we got up in the air it never cooled down. Normally I’m freezing on flights, but I just sat sweating this whole flight. It was terrible."
Výhody: "I usually have had great experiences with Delta. The meal selection was limited. By the time they made it up to my seat they had run out of what we wanted. Also, the entertainment system at my seat and my husbands wasn’t working well. One of the bathrooms had a cabinets Tvst oliiiooooiiooooioiooiiiooiio"
Výhody: "The staff really helped me out getting on standby so that I didn't have to wait for a 9 hour layover. Overall great experience and great staff."
Výhody: "Everything was perfect !! Staff friendly"
Výhody: "Excellent piloting and cabin crew."
Výhody: "It got me home, eventually."
Nevýhody: "Poor communication, a 6 hour delay followed by a 7 hour layover (during which we had to sleep on an airport floor because Delta couldn't offer us any hotel vouchers). Gate agents disappeared after 7pm becuase they were due to be done with their shifts when our flight was originally supposed to leave at 6 pm. It felt like we were trapped in the movie The Terminal. Oh! And our bag was misrouted, because that was just how things went those 2 days. All in all a 6 hour trip turned into 18 hours. I could have driven home in that amount of time!"
Nevýhody: "Check in lines were crazy long"
Nevýhody: "My daughter was stuck in SLC for 5 hours because there 1 cancelled flight and 1 delayed flight. It was very upsetting not knowing when she going to arrive in Denver."
Výhody: "First leg from San Diego was excellent."
Nevýhody: "Arriving in SLC discovered out flight to Denver was CANCELLED! Had to reschedule to the next day. Not fun!"
Výhody: "App is good and convenient to use."
Nevýhody: "The app went down just as we were getting ready to board and luckily i had a printed pass and it took some extra time to check in."
Výhody: "really helpful and friendly service and nice seats."
Nevýhody: "We left late, it was delayed then maintenance issues. Twice. Seating was very tight and uncomfortable, no movies or entertainment at all. U.S. flights are the worst. Even on short flights with aeromexico outside the U.S. you get movies and food. Zero stars for comfort, food and entertainment."
Výhody: "free texting and entertainment!"
Nevýhody: "our flight was delayed half an hour."
Nevýhody: "I don't like that I already completed this survey several days ago and have been receiving reminders to do so. I guess you don't have a good system in place for knowing who has and has not completed your surveys. That's too bad."
Výhody: "The boarding process in Atlanta was as smooth as could be expected given that it was a full flight. I appreciated the gate announcer's suggestions to everyone about how to ease the overhead baggage crunch."
Nevýhody: "Economy is very tight quarters."
Výhody: "The plane, crew was clean, newer and had TV's in the backrests. Remember to bring headphones! Seats are tight, but the crew was friendly and may the flight experience positive."
Výhody: "Friendliness of staff. Second flight was a newer plane - sweet!"
Nevýhody: "For a long flight perhaps a little more in the snack department."
Výhody: "Crew was all very nice"
Nevýhody: "Flying is always uncomfortable"
Výhody: "Flights were both on time and boarded quickly. Crew was wonderful!"
Výhody: "Free in flight entertainment"
Nevýhody: "One of my bags went to Santa Fe"
Nevýhody: "This is my third flight this year with Delta and every time we wait for the "crew" to get off from another flight. And as soon as they get there we can board. It's getting very annoying. Fix it."
Výhody: "Entertainment, food having only two seats on our side of aisle."
Nevýhody: "Leg room"
Nevýhody: "I'm tired of Delta making it IMPOSSIBLE to experience benefits of my loyalty. I flew literally AROUND the world in the past 6 months and it STILL doesn't qualify me for anything more than Silver elite? Seriously? When you use a voucher because of their error to lower your ticket price, but still pay cash for it, why does that then automatically exclude you from upgrades? Poor customer loyalty, in fact, non-existent these days."
Výhody: "WiFi, good flight attendants"
Nevýhody: "Would like to see Direct TV along with Delta Suite so can watch live TV"
Výhody: "Attendants and entertainment"
Nevýhody: "Delays for no explained reason"
Výhody: "plane had individual movies for free with each seat!"
Nevýhody: "We did not board at the scheduled time, although I believe we arrived on time. The crew was demeaning and singled out individuals who were causing the aircraft to not move. It was in a very pretentious manner, not like southwest personnel who have similar antics but with a playful tone. The plane is a small one where bags don't fit overhead and many head bumps occur. We arrived fine which mean the flight was successful but it was not very enjoyable."