Positives: The extra seat room in premium class was very nice and comfortable. The cabin staff were excellent, very helpful and pleasant. Negatives: On the downside, my wife and I sat apart. Also, when we tried to change our seats so that we could sit together, the faulty Virgin website kept taking me to meals rather than to seating. Finally, when we tried phoning, we were told that the waiting time to speak to someone was 3 hours!
Staff are Experience and helpful and cheerful makes you feel at home good airlines 👍
Boarded, departed and arrived early. Perfectly comfortable for an economy flight and spare seats allowed us to spread a bit. Decent food and plenty of drinks to keep us going. Excellent in flight entertainment system. Friendly and helpful staff. We were not able to check-in online, so had to do this at the airport, not long before the flight. Assume this was why our family of 4 was not seated together. It is rather frustrating to be sent a link to to check-in and then be denied without any explanation.
Amazing seat was assigned to me, great food, attention and entertainment Nice airplane!
Výhody: "Crew was excellent - friendly and helpful"
Nevýhody: "Seats in economy too cramped - I paid extra for next seat up from basic economy which covered our baggage but, for some reason, not seats with more leg room."
Nevýhody: "Staff were unhelpful and ran out of many food items by the time we were served - meaning that there wasn’t anything available for us to eat as we don’t eat eggs. The check-in was stressful and staff were keen to help - unprofessional and unsatisfactory."
Výhody: "Although there were delays they kept us informed on a regular basis as to what to expect and seemed genuinely apologetic for any inconveniences. Boarding and deplaning were smooth and efficient. I really appreciated that there was no charge for checking a bag. I am certain that contributes to the ease of everyone getting on and off the plane. Our bags arrived at baggage claim about the same time we got there. I would definitely fly with Virgin Atlantic again."
Výhody: "Great crew. Very kind and efficient."
Nevýhody: "American carriers seem to enjoy poor seat ergonomics."
Výhody: "The crew were lovely and the seats were ok."
Nevýhody: "Not a lot to Improve on to Be fair"
Výhody: "Business class on the 737 is somewhat basic compared to Virgin Australia's A330, but you still get the same great service, and the food is terrific."
Nevýhody: "Media screens are old and miscalibrated. Selection was decent. Food is probably average for the industry which to me is worse than fast food."
Výhody: "I liked the movies"
Nevýhody: "Crew helping everyone be more courteous to people sleeping. Group of guys being loud in the back of the plane while I was trying to sleep"
Výhody: "The crew were very attentive, they tried hard to help me with comfort, drinks etc. I didnt have food as it was so good in the Virgin Clubhouse!"
Nevýhody: "The bed! When you flip it flat its rock hard, and the matress they provide is useless! Need foam matress to really make it more comfotable. If the seat reclined another few inches i wouldnt bother flipping it."
Výhody: "I like the professional approach of the airline and the staff. Seats are really comfortable and i did not need my sleeping pillow at all as the headrest of my seat was already so comfortable."
Nevýhody: "There is not much which i did not like about this airline. Just like other airlines, now have started feeling that Economy class travellers are being approached with bit biased approach in hospitality though they have major contribution in meeting flight running expenses. All airlines should start considering this fact and improve the overall approach."
Výhody: "The flight itself was good! The one from London to Delhi was better than from JFK to London"
Nevýhody: "I wasn’t told about my baggage were being delivered through different airlines the other day!"
Výhody: "Provides the service you'd expect from an international carrier. Boarded on time, seat actually reclines, meals, baggage, seat assignments are included in the price. Staff treat you well and the price isn't bad."
Nevýhody: "Virgin website is slow and not intuitive. Couldn't get seat assignment until i was at the gate. No explanation why. Boarding announcements delivered via ESP. Half of the passengers were still in the boarding area because no one heard announcements. Arrived 30 min early but had to wait on the tarmac for 45 min for a parking gate. Baggage delivery at JFK took forever."
Výhody: "- Presence of entire box sets of some TV shows was a nice touch that I made good use of."
Nevýhody: "- EVERY damn movie is prefaced by 4 minutes of ads. - The touchscreens (at least in economy) are slow resistive screens that are horrible for fine control gestures (like slightly changing the volume or position)"
Výhody: "Food and snacks!!!!!"
Výhody: "The flight crew was phenomenal, especially Daniella. Somehow we wound up with seats right next to the bathroom door, which would have been a pretty uncomfortable situation for a variety of reasons, but the flight wasn't full, and she helped us find a suitable place to sit. Also, my wife and I usually take our tea with honey vs. milk and sugar. Even though honey is usually one of the options for tea, she found a way to accommodate our request. The lunch meals were the best I can remember in a long time on an airline flight. They might have been the best I've ever had. The chicken curry was authentic, flavorful and spicy. Frankly my outbound flight had problems. My luggage got damaged. The transfer experience in Manchester left a LOT to be desired. I wasn't planning to use Virgin Atlantic again, but this flight crew (Daniella especially) redeemed Virgin Atlantic. They were attentive, pleasant, diligent."
Nevýhody: "Only thing I didn't like about this flight was the boarding area. Once you get into that the area, you don't really have access to appetizing food (only vending machines) or even restrooms. That's one thing that could be improved."
Výhody: "Top glass airline"
Nevýhody: "I lake food and good service crew"
Nevýhody: "Everything incl customer service at the airport"
Výhody: "Staff on this flight were excellent"
Výhody: "The cabin crew were excellent!"
Nevýhody: "I paid extra for Economy Delight seats for me and my wife. Shortly after take-off, our calm and comfortable more or less empty section of the aircraft was colonised by an extended family of Orthodox Jews in a kind of airborne West Bank situation. They weren’t in our section of the cabin at all to start with, and I don’t know why they were apparently able to get a free upgrade that I had to pay £100 for. We went from being in an almost empty cabin to being basically sat in the middle of an Orthodox Jewish kindergarten. It was awful! They were noisy, messy, were constantly getting in and out of their seats, the back of my seat kept getting kicked, and there was even a baby crawling around the aisle. We were surrounded. I have no idea whether this is characteristic of Orthodox Jewish family life, or just a completely inconsiderate family. They didn’t exactly ruin my flight, but they didn’t make it enjoyable either. I asked to be moved. The cabin crew were great and acknowledged the difficulty of the situation. My wife lost her window seat but at least we still had the legroom and peace and quiet."
Nevýhody: "Staff was not concerned about anything, vague and uncaring..this was my son flying across the Atlantic idiots!! One pissed mom!!!"
Výhody: "I had a comfortable flight to Tobago. Staff was quite friendly and helpful"
Nevýhody: "I had to run for almost 2 miles every time I had to change the flight. On the way to India they lost my one bag, and on the way back to US they lost my both begs."
Nevýhody: "Everything about my experience was HORRIBLE."
Výhody: "good plane and timing"
Nevýhody: "meal was not served according to the request and no sound support from the staff"
Výhody: "Food, crew, entertainment great"
Nevýhody: "Seat were very uncomfortable.. hard, not enough leg room and there was no way to sleep comfortably with the head rest that is set up so you can rest your head on it,but its awkward and hard an in the way..."
Výhody: "Entertainment selection Cabin Service associates were very good WiFi service available"
Nevýhody: "The planes are old and tired, new 787s on this route are long overdue. Thomson's premium service is an improved offering over Virgin and offers more inclusive extras such as lounge access. There is no wonder wall on the 747 only a wonder "basket" If you are flying from Gatwick, upgrading to premium isn't worth it. Go to upper class or fly with another airline. Check in was quicker for Economy passengers and it proved a challenge to work past the economy passengers during boarding to get to the premium agent."
Výhody: "Very nice staff"
Výhody: "Plenty of snacks and great service, with comfy seats"
Nevýhody: "My luggage did not make it to destination :("
Výhody: "Virgin has the nicest staff, good food, and excellent movie options. I had a great time on my flight!"
Výhody: "There are lots of relatively new movies to choose from."
Nevýhody: "The complimentary headset breaks easily. Tray table was broken and they can't fix it. Very small bathrooms, knees almost touch the door when sitting down. Food selection for dinner ran out quickly, resulting in only 2 choices and one is hot spicy, so basically only one choice. All beverages are given out in small cups, even water is given out in small cups increments (finish in one gulp), they don't even give out small bottles of water. No complimentary packet (eye shades, socks etc.) , not even a barf bag for collecting trash."
Výhody: "Dinner was fantastic! Excellent meal. Flight crew were terrific as well."
Nevýhody: "Dislike the recent removal of onboard snacks. It's a very long flight. Nuts or chips or cheese and crackers would be very helpful. Had no idea this service was discontinued until way into the flight. Not sure why it was stopped. Btw I don't believe this was a Virgin Atlantic flight, I believe it was Virgin AUSTRALIA. Think you have names backwards on survey."
Nevýhody: "Both my departing flight and returning flight had broken wifi on it. Very bummed"
Výhody: "Genuinely pleasant cabin crew, good service, good food."
Nevýhody: "Virgin Upper Class seats are cramped, with very limited stowage space. Turning the seat into a lay flat bed (and returning it seat at the end of the flight) takes some effort--not the simplest of processes. I'm not tall, but my feet protruded into the aisle so I was being disturbed whilst sleeping. Seat is also quite narrow--feels quite claustrophobic when sleeping."
Výhody: "Still a more pleasant experience than BA but others have overtaken. Crew make a difference though."
Nevýhody: "Limo service wasn't great in China - asked for address of hotel - a major international chain and confusion on booking details"
Výhody: "New Dreamliner aircraft was very comfortable with loads of leg room for a tall person like myself at 1.76m"
Nevýhody: "My seat was directly under the aircon and it was blowing very cold all night which made it quite uncomfortable. Fortunately I had an extra blanket which I could wrap over my head."
Nevýhody: "I couldn't rank the food or entertainment as I didn't try the food since it was for purchase only, and there was no entertainment offered."
Nevýhody: "It wasn't clear that we would need to pay to check our luggage, especially since every international flight I have ever been on allows you a checked bag at no cost. When we got to the airport it cost us $130 each to check our bag which we were told it would have been around $50 if we had done it online ahead of time (if we knew). $130 per bag is excessive for checked luggage and we were extremely frustrated and disappointed. I like to fly Virgin when I can due to comfort but that experience left much to be desired."
Výhody: "Virgin Atlantic had a very attractive decor.Food was great& staff as well. Polite and professional ."
Nevýhody: "The seat I had was a bit snug leg wise and recline wise. Could not get comfortable at all."
Výhody: "Was a comfy flight thanks to not having anyone sitting next to me. If someone wouldve been next to me it wouldnt have been as nice because the seats are too bunched for international travel."
Nevýhody: "My seat wouldnt recline properly. There were limited food options for non pork eaters. No outlets for power. How can you operate an international flight with nothing provided for those who need to charge their devices after some time. Not a smart design move."
Výhody: "Flight crew was awesome in premium economy"
Nevýhody: "The plane was really dirty!!!!"
Nevýhody: "Why are there no plug-ins?! That was very disappointing..."
Výhody: "I liked the entertainment system, free adult beverages and boarding process"
Nevýhody: "I don't like that they have you pay extra for picking seats that have no extras. No preboarding. No extra legroom."
Výhody: "As expected, great customer service from Virgin. Great Vera system. Friendly and welcoming experience."
Nevýhody: "The seats!!!! Omg I got bed sores. Not really but they have got to be the most uncomfortable things I have ever sat in. For a European flight from Uk they'd be fine. But for 9 hours...not good. The short hop down from ATL to MCO after was a blessed relief. Virgin, you have got to think a little more about your passengers asses. Also, having flown with just about every major transatlantic operator, including previous trips with Virgin, the knee room was not good. If you stretched out under the seat in front you were ok but draw your knees up... I wore short trousers for comfort and have sore points on my knees where they rubbed against the material of the chair in front."
Nevýhody: "Cold draft at all times."
Výhody: "The crew."
Nevýhody: "No wifi was absolutely aggravating. Seat space was bad as well - very little leg room."
We flew First Class to LA from Denver on the Delta-branded contract airline - Sky West. On the way back, we flew First Class on a Delta Airlines owned jet, and the experience was so much better. The flights should have been comparable; but unfortunately cost-cutting by Sky West was evident.
Nevýhody: "The main economy seats were far too narrow."
Výhody: "I always have a consistently good experience on Delta. Everything was great."
Nevýhody: "It was a Great flight. I always enjoy flying Delta"
Nevýhody: "Not really an experienced flyer. Overall the flight seemed good. No issues with airline or airport. Just don’t understand self-important people that feel compelled to push the overhead storage limits with their bags."
Nevýhody: "Flight was delayed and completely packed so our family could not get seats together"
Výhody: "Crew was very attentive"
Nevýhody: "Delta staff at the airport JFK"
Výhody: "Love the fact that the head rests move to support your head better."
Výhody: "The male crew member was excellent. He was responsive and speedy with trying to find a solution. He gave me a few flyer miles for my trouble and was empathetic, which is rare."
Nevýhody: "The tv/monitor didn’t work so there wasn’t any entertainment for the majority of the flight."
Výhody: "Boarding was easy."
Nevýhody: "I am 6' 1" tall and weigh 220, so not out of the ordinary and I felt like I was stuffed into a sardine can."
Nevýhody: "Boarding at JFK.Always messy"
Výhody: "Boarding was quick"
Nevýhody: "No entertainment, plane was small"
Výhody: "Good entertainment selection and great crew"
Nevýhody: "Seats are more uncomfortable relative to other airlines"
Nevýhody: "First delay notification: 1 hour 20 minutes 1 hour later, Second delay notification: 3 hours 15 minutes 2 hours later: Third delay notification: 3 hour 50 minutes Fourth delay notification: 4 hours 25 minutes Fifth delay notification: 4 hour 32 minutes No explanation for reason. Last time flying Delta."
Výhody: "Early and middle seat was open!"
Nevýhody: "Coffee tasted like fish. :("
Výhody: "Entertainment choices were excellent, many new movies available, so I was able to see movies is been meaning to watch. There were drinks available."
Nevýhody: "The air vents barely trickle out any air anymore. No relief to be had. Airline crews say hi and goodbye but that doesn't make them friendly."
Výhody: "The crew on the airplane was great. We had 2.5 hours turbulences but the crew started to give out drinks as soon they got the ok from the pilot"
Nevýhody: "We went in LGA to the Baggage drop off and the employee there was super rude. On the flight to New York with Delta we had to check our carry ons at the gate because it wasn't enough room for bags in the airplane.so we asked when we checked our one suitcase if we can/should check our carry ons to avoid having to do it at the gate. The delta employee told me sure no problem. He checks in my one suitcase I purchased gives me the tracking paper and says ok have a good flight. I asked him so what is with our carry ons and he told us that that would cost 25$ and we can't check those in at the drop off?!?We ended up taking the carry ons with to the gate and then off course there wasn't enough room on the airplane that we had to check it in. And surprise it was free?? We had never issues with Lufthansa, icelandair etc. with checking our bags at drop off to not needing to carry it around and than still end up to check it at the airplane. Every airline has been more than happy that we volunteer to check our bags that they don't have the trouble at the gate."
Výhody: "We boarded close to on time, no hassles. Allowed my husband and me (retired military) to board early, thank you."
Nevýhody: "LAX security is awful. We never left the airport (arrived LAX from Sydney AU) yet were forced thru security again. Had to remove shoes, was scanned and "frisked" by TSA to get to Denver. To go to Australia, Denver TSA waived the removal of shoes, skipped the scan for the metal detector and no one touched me, ditto for LAX on the trip to Sydney. Where's the uniformity or standards for TSA?? Why did I have to be subjected to this garbage on the way home?? This is why I despise flying. It makes no sense to me. This ruined what was a great vacation."
Výhody: "clean plane, crew was very friendly."
Nevýhody: "no dessert in meal"
Nevýhody: "Very little leg room."
Výhody: "The crew was fantastic and very carrying when I wasn’t feeling well. They checked on me multiple times! The food was also really good for airline food!"
Nevýhody: "The security process in the Prague airport is so ridiculous. There are security agents who screen you in the baggage drop off line that makes the line take a very long time. Once you finally get your sticker from them it’s a quick trip through customs. Then the pain really begins with a security scan st each individual gate to enter a boarding area for the plane. Then I was pulled for extra security where a male agent touched my but with some sort of swab with no warning. He then claimed to not speak English (with zero accent when I asked him a question). It was a humiliating and very long process all run by delta!"
Výhody: "JFK to Denver the flight Attendants were once again great. Lots of entertainment choices again. The usual rough air coming into DIA."
Nevýhody: "From JFK to Denver the seats were to close for leg room by an inch or two. The temperature was hot most of the flight."
Nevýhody: "Security in PRG was little bit strong They ask my about my last job - 15 years ago if I did not fight with my Manager(I forgat his name)"
Výhody: "Love the built in tv’s with free entertainment."
Nevýhody: "The plane got delayed on the runway and the shut the engines off so the plane got super hot, but even after we got up in the air it never cooled down. Normally I’m freezing on flights, but I just sat sweating this whole flight. It was terrible."
Výhody: "I usually have had great experiences with Delta. The meal selection was limited. By the time they made it up to my seat they had run out of what we wanted. Also, the entertainment system at my seat and my husbands wasn’t working well. One of the bathrooms had a cabinets Tvst oliiiooooiiooooioiooiiiooiio"
Výhody: "The staff really helped me out getting on standby so that I didn't have to wait for a 9 hour layover. Overall great experience and great staff."
Výhody: "Everything was perfect !! Staff friendly"
Výhody: "Excellent piloting and cabin crew."
Výhody: "It got me home, eventually."
Nevýhody: "Poor communication, a 6 hour delay followed by a 7 hour layover (during which we had to sleep on an airport floor because Delta couldn't offer us any hotel vouchers). Gate agents disappeared after 7pm becuase they were due to be done with their shifts when our flight was originally supposed to leave at 6 pm. It felt like we were trapped in the movie The Terminal. Oh! And our bag was misrouted, because that was just how things went those 2 days. All in all a 6 hour trip turned into 18 hours. I could have driven home in that amount of time!"
Nevýhody: "Check in lines were crazy long"
Nevýhody: "My daughter was stuck in SLC for 5 hours because there 1 cancelled flight and 1 delayed flight. It was very upsetting not knowing when she going to arrive in Denver."
Výhody: "First leg from San Diego was excellent."
Nevýhody: "Arriving in SLC discovered out flight to Denver was CANCELLED! Had to reschedule to the next day. Not fun!"
Výhody: "App is good and convenient to use."
Nevýhody: "The app went down just as we were getting ready to board and luckily i had a printed pass and it took some extra time to check in."
Výhody: "really helpful and friendly service and nice seats."
Nevýhody: "We left late, it was delayed then maintenance issues. Twice. Seating was very tight and uncomfortable, no movies or entertainment at all. U.S. flights are the worst. Even on short flights with aeromexico outside the U.S. you get movies and food. Zero stars for comfort, food and entertainment."
Výhody: "free texting and entertainment!"
Nevýhody: "our flight was delayed half an hour."
Nevýhody: "I don't like that I already completed this survey several days ago and have been receiving reminders to do so. I guess you don't have a good system in place for knowing who has and has not completed your surveys. That's too bad."
Výhody: "The boarding process in Atlanta was as smooth as could be expected given that it was a full flight. I appreciated the gate announcer's suggestions to everyone about how to ease the overhead baggage crunch."
Nevýhody: "Economy is very tight quarters."
Výhody: "The plane, crew was clean, newer and had TV's in the backrests. Remember to bring headphones! Seats are tight, but the crew was friendly and may the flight experience positive."
Výhody: "Friendliness of staff. Second flight was a newer plane - sweet!"
Nevýhody: "For a long flight perhaps a little more in the snack department."
Výhody: "Crew was all very nice"
Nevýhody: "Flying is always uncomfortable"
Výhody: "Flights were both on time and boarded quickly. Crew was wonderful!"
Výhody: "Free in flight entertainment"
Nevýhody: "One of my bags went to Santa Fe"
Nevýhody: "This is my third flight this year with Delta and every time we wait for the "crew" to get off from another flight. And as soon as they get there we can board. It's getting very annoying. Fix it."
Výhody: "Entertainment, food having only two seats on our side of aisle."
Nevýhody: "Leg room"
Nevýhody: "I'm tired of Delta making it IMPOSSIBLE to experience benefits of my loyalty. I flew literally AROUND the world in the past 6 months and it STILL doesn't qualify me for anything more than Silver elite? Seriously? When you use a voucher because of their error to lower your ticket price, but still pay cash for it, why does that then automatically exclude you from upgrades? Poor customer loyalty, in fact, non-existent these days."
Výhody: "WiFi, good flight attendants"
Nevýhody: "Would like to see Direct TV along with Delta Suite so can watch live TV"
Výhody: "Attendants and entertainment"
Nevýhody: "Delays for no explained reason"
Výhody: "plane had individual movies for free with each seat!"
Nevýhody: "We did not board at the scheduled time, although I believe we arrived on time. The crew was demeaning and singled out individuals who were causing the aircraft to not move. It was in a very pretentious manner, not like southwest personnel who have similar antics but with a playful tone. The plane is a small one where bags don't fit overhead and many head bumps occur. We arrived fine which mean the flight was successful but it was not very enjoyable."
Nevýhody: "Flight was delayed 40 minutes and arrived 2 hours later."
Nevýhody: "We had a three hour departure delay in Munich"
Výhody: "The crew and comfort."
Nevýhody: "The food does not taste good at all."
Výhody: "Lufthansa is always incredible."
Výhody: "The entertainment selection is quite great."
Nevýhody: "The food is terrible. So is the crew. Something has gone wrong with Lufthansa latel. I used to prefer flying Lufthansa for their great service and meals. The food has become quite disgusting. The crew is very rude. They show no respect to their non-German speaking passengers, which is unacceptable!"
Výhody: "The crew was amazing"
Nevýhody: "Food was not edible. Everything else was good."
Výhody: "The food was good"
Nevýhody: "I paid for extra space and it looked like the seats I got were the same as all the others"
Výhody: "The crew was o.k."
Výhody: "Crew was friendly."
Nevýhody: "Delayed flight caused me to miss connection."
Nevýhody: "flight attendant gave me a meat sandwich when i asked for the vegetarian option due to my vegetarian diet and i became sick because of this"
Výhody: "The crew was nice and the movie selection was decent. Food was ok. As good as it can be when you pay $2,500 for a flight ticket knowing that they are not really there to offer you a service, they are there to make their own money knowing that as a traveler you really have no options other than an airplane if you want to go across the ocean."
Nevýhody: "The difference here is that in a 9 hour flight you want to keep hydrated. Crew seemed lazy...they would not bring water to travelers very often...and when I called a flight attendant with the button call and politely asked if I could have some water, she seemed pretty annoyed and told me I can just stand up and go take my water in the back where they store food. NOT A GOOD SERVICE FOR $2,500!!!! It’s outrageous!! Seats become smaller and smaller...and you keep asking about my experience...$2,500 to travel seating in a miniature seat with no leg room is a bit much...and I know no flight company cares about this...we have no choice...either take that or don’t travel, right?"
Nevýhody: "The plane was uncomfortable and things were falling apart"
Nevýhody: "The entertainment choices were poor and the connection not good. Seats too close together so difficult to get in and out of seats"
Výhody: "There attention to detail, client comfort, friendliness, food, all was a ten out of ten. Thank you for the lovely experience."
Výhody: "Best part was how Lufthansa took care of travellers whose connection time was short. They had ground crew waiting and who escorted us through customs, and then drove us to the gate. This is how passengers should be treated. ~ Excellent movie selection ~ Great flight attendants"
Výhody: "Lufthansa is a good company overall. The entertainment system was very good."
Nevýhody: "The usual - cramped space although I was fortunate enough that the middle seat wasn't occupied"
Výhody: "Excellent service, food and entertainment"
Výhody: "Love the entertainment and meals"
Výhody: "Service. Smooth flight."
Výhody: "Good Service , and overall friendly crew"
Nevýhody: "Automaten Check in / boarding Cards, is hard for some people and took really long . Extra help on these machines would be good"
Nevýhody: "The seats are too close. When reclined it's not possible to get out."
Výhody: "Great service as always"
Nevýhody: "The flight was transferred to a smaller plane, either because there were few passengers (the first story we heard) or because of mechanical problems on the original craft (the second story). Business class was oversold as a result, and boarding was delayed for an hour while they waited for enough BC passengers to accept 800 euros for the downgrade to economy plus. They repeatedly threatened to cancel the flight rather than raise the offer. Eventually enough knuckled under and we were allowed to leave. Some no doubt missed connections because of this petty brinkmanship. The funny coda is that because the plane was so undersold, anyone in economy that wanted their own row could have one, while economy plus was packed with the embittered and downgraded."
Nevýhody: "Bought these tickets almost a year in advance. Never given the option to select seats. Both my husband and I were stuck in the middle seats or not together on each leg of our flight. Food was horrible on every leg. Husbands tv did not work. I am petite and seats too small even for me. never again will o give this airline my money."
Výhody: "Same as above."
Nevýhody: "Same as above."
Výhody: "Good was yummy and the setwardess were super friendly. Staff was plentiful and the plan was very modern and high tech. Also had a layover in Munich airport and it was amazing. Very high tech, I took advantage of the napcaps and shower facilities. Also the restaurants were on par with great red win."
Nevýhody: "The flight was 11 hours.... can you make that a little quicker next time, I mean come on it's 2017...."
Výhody: "I loved the TVs, food, and the service. The TV's had so much to watch, and made the time pass so much faster. The service was amazing! They came by so often to give us whatever we needed! Great experience!"
Nevýhody: "Air didn't work, stewardess were rude"
Výhody: "Best part: Getting off the plane and swearing never to fly with Lufthansa again."
Nevýhody: "Flying to Munich- flight was cancelled. Had to rebook on United for the following day. Arrived almost 2 days late (the original was direct, the United had layovers) and missed a planned trip to Neuschwanstein castle. Flying from Munich- The entertainment screen was broken, completely unusable. After a hard reset by the flight attendant several times... Still broken. She said she thought it would fix itself once we were at cruising altitude. Nope. Notified the flight attendant who said vaguely "I'll see what I can do..." Never came back to check, never got offered any sort of compensation (even something like a free mixed drink would have been nice), offer to move seats, nothing. So- ten hours with no entertainment/nothing to watch, just a malfunctioning screen. Food was mediocre. We boarded late, and left almost 1 hour late because they had to wait for an employee (who was not working, just getting a ride back) to board. Literally there and back with Lufthansa was a fiasco. On top of it, we have been back for 3 weeks and are still waiting to hear back from Lufthansa customer service. Apparently they only communicate by email with complaints. Not over the phone. So after repeated emails, just radio silence. Terrible airline."
Výhody: "Lufthansa is by far the best airline. All crew members were very friendly and attentive. Food was also great."
Nevýhody: "I did not go because i canceled my flight and am still waiting for my refund since 23 May. I will probably never use Kayak again. Not happy... far from satisfied. ~AC"
Nevýhody: "The monitor at my seat wouldn't load and when rebooted displayed only 9 movie choices and very limited audio book selections."
Výhody: "I liked the process this time because I didnt miss the flight (unlike last time when lufthansa workers denied us to go to the front of the line at passport checkpoint) IN PRAGUE CHECK IN PEOPLE WERE WONDERFUL!"
Nevýhody: "Nice crew"
Výhody: "excellent flight crew, and entertainment options. My husband lost his boarding pass in between connections and staff was able to help him out and even was able to arrange that we sat next to each other."
Nevýhody: "Transferring flights it was difficult to make it to our flight on time. More snack options would be nice."
Nevýhody: "Seated near and next to me were about 9 German men who had begun their vacation to Colorado in the airport bar prior to the flight. I was seated in a middle seat "J" (I believe) in row 37 or 39. The men were receiving from the stewardesses repeatedly two glasses at a time and kept going back to the galley and getting two glasses of wine at a time Although they were loud, congregating in the aisle around rows 37 and 39 they were not limited in what they could drink. The two on either side of me were disrespectful of my personal space and were very inappropriate. I got up and went to the galley behind my seat to ask the stewardesses to get me another seat. During this time the guys kept coming back to this galley for more wine still taking two at a time. The stewardesses explained that the plane was full. Others complained also. I then asked the stewardesses if since they were over serving these guys, would they trade one of their jump seats with me. At this point they cut the guys off and got the pursar. She talked to them and ignored my personal safety concerns and said no one gets on a plane drunk (yeah, right) and that they would now behave and were asleep. That's why they are still talking at the top of their lungs and standing in the aisle? I asked. I wish I had video recorded this, I did not as others with kids in the aisles across from me did. I hope their videos go viral Not impressed with Lufthansa"
Výhody: "Very comfortable"
Výhody: "I like the friendly crew. They give refreshments at no charge on a 40 minute flight and get it done in time."
Výhody: "Almost nothing was enjoyable about the overseas Lufthansa flights I took. This particular flight, however, did not make me sick like the initial Lufthansa flight to Europe. I also appreciated that the crew asked the passengers in front of me to put their seats up during meals."
Nevýhody: "The overseas Lufthansa flights have the least space of all the flights and trains I took throughout my trip, including other Lufthansa flights within Europe. The bathrooms were more cramped and fewer in number for an overbooked flight, boarding was disorganized and delayed, the passengers in front of me put their seats all the way back for most of the flight, and seriously, just a few more inches of space would make these long flights 104% better. I think everyone would be happier to fly on less awful planes, including the poor crew who has to deal with miserable passengers."
Výhody: "Quick straight forward"
Nevýhody: "No entertainment at all"
Výhody: "Best flying experience ever. Loved the new aircraft. Crew was exceptional. Service (food, drinks) was wonderful. Loved the continuous water offered. Very comfortable seats and great entertainment. Loved the 5 restrooms downstairs! Great design! Very impressed and I don't impress easily."
Nevýhody: "I may have misunderstood but I thought I heard my Galaxy S7 had to be turned off (not able to use in airplane mode). Really just curious why (if I heard correctly)."
Výhody: "Was rebooked on Iceland Air. Enjoyed that flight very much"
Nevýhody: "That I was bilked on bus, got stuck in traffic and missed flight to Denver"
Nevýhody: "1 meal 10 hour flight 6 hr delay. - temp control"
Nevýhody: "Same as Abu e"
Nevýhody: "First flight mechanical issue so couldn't make it to any of my connecting flights and they had to reroute me, however they couldn't get me to Torino so they got me to Milan and I had to take a two hour bus and then the metro to get where I needed to be. And it took them over an hour to reroute my flight!"
Výhody: "Long flight. Loved that we had two wonderful meals, hot cloth enough water and other services. If I fly overseas I will always choose this airline. It was wonderful."
Nevýhody: "Can they turn the heat up. So cold!"
Výhody: "Terrific hot breakfast in bus. class"
Nevýhody: "Window did not darken like the others."
Výhody: "Everything perfect and arrive to destination on perfect time."
Nevýhody: "All positive."
Nevýhody: "Wifi on klm"
Výhody: "Great atmosphere, crew was excellent!"
Nevýhody: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
Výhody: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Nevýhody: "Move the drapes a few more inches back."
Výhody: "KLM are our airline of choice. A great full-service carrier with impecable standards."
Výhody: "Professional crew. Good simple check in."
Nevýhody: "Flight got cancelled"
Výhody: "Friendly crew"
Nevýhody: "Can’t think of anything"
Nevýhody: "Boarding was very slow."
Výhody: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Nevýhody: "Pay attention to passengers."
Výhody: "Crew was fantastic."
Nevýhody: "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."
Výhody: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
Nevýhody: "The earphones could have worked!"
Nevýhody: "Long haul flight made pleasant by KLM"
Výhody: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Nevýhody: "Transfer point needs upgrade."
Výhody: "Friendly and efficient crew. Flights were on time if not even early."
Výhody: "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
Nevýhody: "There were several flight delays and gates were changes a few times."
Výhody: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Nevýhody: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
Výhody: "Nothing to mention"
Nevýhody: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Výhody: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Výhody: "Overall booking and airport was ok. Food was also actually quite good."
Nevýhody: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
Výhody: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Nevýhody: "Except for the man next to me - great!"
Výhody: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Nevýhody: "Boarding was chaotic and congested with not much information or order."
Výhody: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Nevýhody: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Výhody: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Nevýhody: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."
Nevýhody: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Nevýhody: "Boarding was confusing and disorganized"
Výhody: "The attendants took great care of us. Super smooth flight."
Výhody: "We got a meal for a 1h flight only"
Nevýhody: "No entertainment but normal for this type of flight"
Výhody: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Nevýhody: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."
Výhody: "The last two times we connected in Amsterdam to Humberside our luggage was delayed. This time it wasn’t. The simple things give the greatest satisfaction"
Nevýhody: "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."
Výhody: "Staff both at the airport and in the plane were professional and welcoming. Depsite short distance sandwich and drink were offered."
Nevýhody: "Nothing to be honest . All positive."
Výhody: "From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew."
Nevýhody: "The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!"
Výhody: "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
Nevýhody: "Nothing! It was all great!"
Výhody: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Výhody: "I was upgraded to Buisness so, no complaints"
Nevýhody: "No Marlboro light cigarettes on the duty free shopping cart"
Výhody: "Easy airport business"
Výhody: "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."
Nevýhody: "There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases"
Výhody: "Everytime she passed she was hitting me or I had to hold my drink so that she wouldn't knock it off"
Výhody: "Spacious cabins, friendly service"
Výhody: "Flight unpleasant. Ground staff in Marseiile great but gate crew didn't control carry on baggage and many of us could not use overhead bins because of passengers who stowed more than one and often oversized suitcases above, so we and many others had to place carry on suitcases under seat. Attendant on plane totally unhelpful and could have rearranged a few bags to make room but preferred to stay in back of plane and talk. To be fair, rest of flight was pleasant although late due in part to boarding issues."
Nevýhody: "Carry on baggage issues and storage on plane. One aloof and unhelpful member of flight crew."
Nevýhody: "With skyteam elite status cannot select free upgrade from economy to premium economy unless it is 30hrs before boarding for this code share which is actually a KLM flight"
Nevýhody: "Flight delayed ... Myself and three other colleagues didn't have our luggage show up from KLM flight from Amsterdam to Brussels...even though all of our luggage was labeled "priority". Once in customer service line, we looked and saw that many of the other passengers on our flight also never received their luggage. We estimated that 20-25% of the people on that flight did not receive their luggage as they were in line with us for the same problem. Hard to understand how so many pieces of luggage could have been overlooked and not loaded on our flight. Obviously there is a huge gap in their quality system to ensure mistakes like this are prevented."
Výhody: "Newer plane. Dimming windows, upgraded bathroom. Flight crew very pleasant."
Nevýhody: "Boarding wasn't announced. Limited in flight movie selection. Food was average. Same dessert for both meals served."
Výhody: "The crew is nice"
Nevýhody: "No respect of distancing the seats ; all the seats were occupied. No wifi"
Nevýhody: "The Premium Eco seats are a catastrophe. They don't recline: the seats only slide down slightly but the upper part of your body doesn't move much. This makes for a poor experience, especially on a night flight. Except if you need the extra width, Eco has better value."
Nevýhody: "Air France’s apathy towards its customers is shocking. Traveling with three children , our flight was delayed by 3hrs resulting us arriving in Paris after 1AM. With the airport shuttle(CDVAL) to our airport hotel closed, they offered no assistance despite of my request. Simply asked us to take a taxi (when all taxi stands are abandoned at 2AM). Beware if traveling with family."
Nevýhody: "The conditions were very cramped. The entertainment system was quite old and had very little selection. My entertainment system actually stopped working all together. I called for assistance from my seat a couple of times, but nobody came."
Nevýhody: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."
Výhody: "Perfectly on time, no hassle, seat OK. This is the way I appreciate a flight."
Nevýhody: "Food. No choice, three "madeleine" (sweet) cookies for all, no sugar-free (salty) alternative..."
Výhody: "Spacious business class seats, excellent meals"
Nevýhody: "Lack of ventilation in cabin, and staff refusal to turn heaters down (in September), very limited entertainment options."
Nevýhody: "Our request for vegetarian meals got lost after a glight was cancelled."
Výhody: "Nothing !! Such a bullshit flight ever !!!"
Nevýhody: "No tv fo 14 hr long flight !! Flight delayed for 1 he !! No proper arranged to board .. it was kiosk!! Food quality was worse. No space to seat !! Can’t sleep .. no leg space !! Worst fight till the date !!!"
Nevýhody: "CDG airport in Paris is a very inefficient and by far the slowest airport. I recommend other passengers to get to the airport at least 4 hours before their departure."
Výhody: "Flight attendant was rude to my non French speaking 12 year old. He ripped his charger out of the USB port and threw it at him."
Nevýhody: "TSA was sketchy and gave a FULL search, part down, etc. I kept asking and the excuse kept changing. Final excuse ridiculous! Flight attendant could have not treated my son as he way he did. I was unaware that the usb cord being inputted during taxiing As was my son. He was horrible to him!!"
Výhody: "Crew was ok and servicial"
Nevýhody: "Food and reception at door of boarding"
Výhody: "The flight departed on time and arrived early. The crew were all courteous and kind even to the man who was sitting next to me who seemed quite demanding."
Nevýhody: "I am small but the seats seemed a bit too tight. The plane itself seemed a bit outdated."
Nevýhody: "make passengers from Nigeria to feel respected and important. Imagine no entertainment in the aircraft in addition to a very poor food."
Výhody: "Food was ok."
Nevýhody: "Very little room in economy class. For a 6'1" person, it's impossible to get comfortable."
Výhody: "Just a routine flight but done with perfect execution."
Výhody: "Flight on time"
Nevýhody: "The usual Air France flights to Rome, that I have been flying for years, are now operated by Joon. For a couple months nothing changed, except the way the crew dressed. But now Joon is showing its true nature as a LOW COST airline.Seats cramped. Snacks and apple juice are now available for purchase only."
Výhody: "That I was able to sleep a bit on the flight - and that we gained an hour."
Nevýhody: "It left at 6 am. Which means we had a wake up call from the airport hotel at 3:30 am to stand in line with hundreds of others. The Air France app on my phone didn't let me pre- check in."
Výhody: "Friendly crew, good meal and entertainment"
Nevýhody: "Boarding agent forced me to check in my carry-on even though the carry-on fit in the cage and fullfilled all the requirements. I specifically called Air France prior to the flight to make sure I won’t have any issues as my 1st flight was operated by Delta and I wanted to confirm the luggage requirements were the same. My carry-on weighted only 5 kilos. I was extremely upset the way I was treated w/ the boarding agent behind the counter in Prague. On the top of that, her and the supervisor were very rude to my mom as they told her she had an extra carry-on which wasn’t the case. She traveled w/ a small briefcase where her mask for sleep apnea was. This is not considered an additional carry-on. The boarding agent (Czech lady and her supervisor) were not only rude but obviously lacked knowledge as well. My carry-on suitcase would easily fit in the overhead bin plus there was plenty of space inside the plane as it the flight wasn’t completely full."
Výhody: "Food and wine was very good. Music selection was excellent."
Nevýhody: "Not enough leg room."
Výhody: "Great food (Economy class). Good Service"
Nevýhody: "Not enough bathrooms on Economy class area due to aircraft design."
Nevýhody: "Flight was delayed by 1h30min, so we arrived very late"
Výhody: "It was a wonderful flight and service . Hospitality and welcoming."
Nevýhody: "Nothing everything was amazing ."
Výhody: "It was quick, very good space in premium economy. Good and friendly service. The food was better than expected"
Nevýhody: "The crew did not announce the score of soccer cup semi final between Belgium and France"
Výhody: "Free snack and drinks. Good service."
Výhody: "Plenty of seat space"
Nevýhody: "In flight entertainment and call button was broken ... crew never passes to ask if you’d like water."
Výhody: "Nothing... and we were late which made me miss my connecting flight and I wasn’t reimbursed because it was with a different airline"
Nevýhody: "See above and the food was disgusting"
Výhody: "great seat, good food and drink, pleasant staff, efficient boarding and exit."
Nevýhody: "no complaints"
Výhody: "The cheese and the bread"
Nevýhody: "The unprofessional staff during boarding and food serving"
Výhody: "Nice crew, free snacks"
Nevýhody: "For taller people flying economy sucks . The seats are always to small"
Výhody: "Punctual, great food in Premium Economy, friendly crew."
Nevýhody: "Took over 75 minutes (after arrival) for baggage to arrive on the carousel. Boarding area did not have well-defined lanes for different groups."
Výhody: "Crew was friendly and professional, fresh croissant and hot chocolate on my short flight. As many airlines charge now for any and all food items it was nice to again experience fast and efficient food and beverage service without the tedious hassle of ordering and paying. I’d gladly fly Air France again. First time, but likely not the last."
Nevýhody: "Like all airlines , the seats could use a few more inches of space, even two would be nice."
Nevýhody: "very old planes we waited 1 hour to drop our bags as their belt had an issue we had to pay extra 70 pounds to reserve a baby cot on the plane"
Výhody: "Crew very professional and nice food Boarding process well organized"
Nevýhody: "Poor seat comfort in business class and no entertainment for a flight lasting more than 1h"
Výhody: "The crew is great, with their typical slightly humourous and casual French attitude. Great collection of international quality movies."
Nevýhody: "Average and disappointing sitting space. The vegan lacto-ovo meal is disappointing."
Výhody: "The crew is great, with their typical slightly humourous and casual French attitude. Great collection of international quality movies."
Nevýhody: "Average and disappointing sitting space. The vegan lacto-ovo meal is disappointing."
Výhody: "1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time"
Nevýhody: "1) Front seat pocket bulging with 2 extra-thick in-flight magazines 2) No on-board wifi 3) Not much seating room - very thin"
Nevýhody: "They lost my luggage"
Výhody: "We were on a 9 hour flight which is pretty exhausting on its own. However, Air France provided you with a pillow and blanket, as well as headphones, so that you can make the best of the long trip."
Nevýhody: "The chairs, for whatever reason, after just not that comfortable. Too squishy and they make noise when you adjust your position. I fidget a lot on flights so I felt like I was making a lot of noise. Also the plane didn't have cold air, do you get toasty pretty quick."
Výhody: "The flight crew was excellent. My husband and I flew economy and I saw the crew keep passengers well fed (several meals and snacks) and were attentive to everyone's needs and all done with a smile. I thought the hot towels for cleansing our hands before meals was a very nice touch!"
Výhody: "The food was good."
Nevýhody: "I feel comfortable flying when I can see out the window so don't force me to close my window shade.The flight attendants kept forcing me to close my shade. Also new planes would be nice. Sick of flying on outdated technology."
Výhody: "Efficient check-in."
Nevýhody: "It was raining in Prague so I can understand that luggage is going to get wet. But when we opened our luggage at least half of our clothes were wet. It would seem that the luggage sat out for quite a while prior to departure for that much soaking of clothes. Fortunately we are staying in Paris for a few days and can get our clothes dried out."
Výhody: "tool me safe from one airport to another"
Nevýhody: "wait time, food"
Výhody: "Best flight I've ever flown. Blankets and pillows provided with many options for movies."
Výhody: "cookies were great"
Nevýhody: "we paid for two seats together (one aisle and one middle) an exit row with extra legroom from paris to LA. but when we got to Prague they had one of us in the middle seat in the exit row and the other in a completely different part of the plane, also a middle row. The folks in Prague couldn't fix this, they moved one ticket to a different exit row, not together, different part of the plane. In Paris, but ONLY after I located my receipt on my phone, they moved us to the seats we had paid for."
Výhody: "There were 4 of us flying from Atlanta, there was a great amount of leg room, tvs were nice, remote control for the tv fit into the seat, the way the plane was laid out, the 4 of us sat in a middle row, which meant no window seat (which my sister was disappointed), dinner options were great, wine was complementary"
Nevýhody: "My only problem was that there wasn't any air flow and until someone told them how hot they think it is, it was a very sweaty situation. I couldn't sleep because of how hot it was and I didn't think to tell the crew because I didn't know they would care."
Výhody: "Not much"
Nevýhody: "Ground service at check-in was very poor: Misinformation and failure to provide a level of service that other SkyMiles partners provide for Gold level traveler."
Výhody: "there were problems getting the tickets issued in Rome. the worker at checkin kept us for 20 minutes without telling us what was going on. the flight left the gate on time, but then we sat for an hr before leaving. no information was given as to why the flight attendants were rude. after landing we sat for an hr on the runway waiting for a gate to be available."
Výhody: "Boarding and such was straightforward and easy"
Nevýhody: "Everything is uncomfortable"
Výhody: "Our flight from Prague to Paris was on time, very comfortable and inexpensive. Crew members were friendly and helpful."