Výhody: "Very friendly crew!"
Nevýhody: "Significant delay of departure."
Výhody: "price great; direct flight;"
Nevýhody: "Delayed and did not explain why"
Výhody: "Crew were helpful and cheerful."
Nevýhody: "Flight on time! Missed connections. In hotel overnight. Missed the event I was travelling to attend!"
Výhody: "Service was great."
Nevýhody: "It was a shortest duration flight of the three so I couldn’t point out here what was lacking. Thank you!"
Nevýhody: "It was ridiculously cold for 2 1/2 hours. When my seat mate asked for a blanket, the stewardess said she only had one more - then walked off. For drinks, they skipped several people. I had to catch her eye to ask for one and then ask her to get my kids a drink in front of me."
Výhody: "The crew was super friendly and professional. Enjoyed the reworked safety message before take-off."
Nevýhody: "The Comfort+ seat, while it had plenty of leg room in front, had a small width-box that many Americans (being larger than perhaps they should be) will find extremely uncomfortable at best, and unable to fit in at worst."
Nevýhody: "Smooth flight, great crew."
Výhody: "Flight crew was very friendly and helpful. The drink package for comfort trip was fantastic and worth it."
Nevýhody: "There was zero entertainment inflight and logging onto Wi-Fi was very difficult. I would rather have had free Wi-Fi and a screen to watch movies/games on rather than or in addition to the drinks."
Nevýhody: "Check in was terrible- long wait just for drop off of already checked in bags"
Výhody: "Crew was very attentive"
Nevýhody: "Delta staff at the airport JFK"
Výhody: "individual TVs"
Nevýhody: "it would be great if you could not use all those one-use plastic cups. waste is a real issue in the US and the solution is using re-usable items like washable cups. Unboarding was a nightmare and it started to get really hot waiting to get off."
Nevýhody: "The fact the the toilette was kitty cornered in the mid cabin bathroom is a joke on modern society."
Nevýhody: "The flight attendants skipped many rows of people not offering food or beverage. I wasnt sleep so not sure why I wasnt asked did I want a beverage or snack"
Nevýhody: "Flight was 1,5 hr delayed, which almost caused me to miss my connecting flight"
Výhody: "Great movies."
Nevýhody: "Seats won’t stay reclined."
Nevýhody: "My kids were asleep when the flight attendant passed the snacks . I asked to get the snack for them and she told me they will have to get it in the back of plane once awake. Didn’t argue but was surprised"
Výhody: "Very friendly crew with a clean plane!"
Výhody: "Nicer plane"
Nevýhody: "One stewardess almonds mowed me down with cart"
Výhody: "This was my daughter’s first solo travel home from college. She said the staff was helpful and kind. She loved that the flight was not over crowded. It was a smooth flight."
Nevýhody: "Only negative thing she could say was her flight was delayed an hour. But that isn’t terrible considering all the holiday travelers."
Nevýhody: "We thought we were flying AirFrance as our emails came from them and were surprised to learn after waiting in the AirFrance baggage drop queue for 30 mins that we were in the wrong place."
Výhody: "Flight was on time. Boarding, flight, deboarding were all fine. Service was fine."
Nevýhody: "The flight numbers that Kayak provides ate not unusable and do not match any flights with the airline. Terribly inconvenient. A call to WestJest referred me to contact Delta. The Delta rep was able to help me. The airlines provided good service. But I probably will avoid booking with Kayak again."
Výhody: "The crew was fantastic and very carrying when I wasn’t feeling well. They checked on me multiple times! The food was also really good for airline food!"
Nevýhody: "The security process in the Prague airport is so ridiculous. There are security agents who screen you in the baggage drop off line that makes the line take a very long time. Once you finally get your sticker from them it’s a quick trip through customs. Then the pain really begins with a security scan st each individual gate to enter a boarding area for the plane. Then I was pulled for extra security where a male agent touched my but with some sort of swab with no warning. He then claimed to not speak English (with zero accent when I asked him a question). It was a humiliating and very long process all run by delta!"
Výhody: "Delta employees exceedingly cordial. food poor to moderate, seating space impossibly small but pillow and blanket were provided"
Nevýhody: "seats too close from front to back, and not adequately cushioned"
Výhody: "Flight itself uneventful"
Výhody: "Crew was courteous, I asked for a blanket and a banana (I saw some being passed to delta select (?) passengers), and got both, no one snapped at me like on an earlier flight.5"
Nevýhody: "The flight was 3.5 hrs late. (Had it been on time, I would have missed it entirely though because Atlanta airport passport control was complete chaos, I heard the airport wa closed earlier for weather related reasons). Enough said."
Výhody: "I am always impressed by the Delta staff. Top notch."
Nevýhody: "The entertainment screens have an (older) head phone jack that many people do not have. The headphones available for purchase by the airline are of very poor quality. I also am surprised that airlines (not just Delta) continue to provide such low quality food options on flights. I think consumers would pay more for better options."
Výhody: "flight was on time..arrived early..friendly staff.."
Výhody: "It left and arrived on time"
Nevýhody: "They didn’t have wine in such a long flight"
Výhody: "Even though we were in the very back row, we did not experience a foul smell from the restrooms. This was a very nice relief. It is bad enough that the seats don't recline and there is no window in the very back row but prior experience with the added nausea of foul restroom order has been a serious insult to injury. In this case there was really minimal odor. Also since we are traveling as a family we are very happy that we were seated together. We have experienced the past that sometimes our seats will be fragmented and that creates major challenges when you are traveling with young children. However on this particular flight the ride was rough during both takeoff and landing, a lot of side to side shimmy. Also the cabin pressure varied quite a bit during landing causing all the kids to complain about some discomfort in their ears."
Výhody: "About 10-15 yrs ago I stopped transatlantic flights on Delta. It was a scruffy airline with uninterested cabin crew & not to talk of food etc. What a change! Neat clean A330, friendly crew & food + beverages to brag (you pay outrageous prices on 'leaner-meaner' airlines if at all available). Loved the whole experience. Flying is not only getting from A to B & Delta has realized it. Looking forward to my next Delta flight!"
Výhody: "One crew member, young dark haired woman, was particularly accommodating. Male attendant was firm and funny."
Nevýhody: "Typical cramped plane, too many planes going out of same gate are simultaneously"
Výhody: "Friendly crew with modern plane"
Nevýhody: "Why am I paying for first class for just snacks I can buy in an airport shop?"
Výhody: "Courteous crew and smooth flight"
Výhody: "Food available was good."
Nevýhody: "Very tight space- could not reach floor when person in front of me moved seat into recline position. Could not get out of seat to go to bathroom when my seat mates were sleeping. Tough to load- tight spaces."
Výhody: "Empty seat next to me and actually got to stow my bag overhead. Good entertainment options. On-time departure and arrival."
Nevýhody: "Wi-Fi not functioning for second flight in a row. No food available for purchase, not even snack boxes. Best I could get was three bags of almonds."
Nevýhody: "The fact that booking with kayak wouldn't let me pick my seats and traveling with 2 kids under 4 it made it very stressful trying to figure out how we could sit together or even the same end of the plane."
Výhody: "Free entertainment and free food was unexpected and very welcomed, especially given the trend of charging for more and more features."
Nevýhody: "The tsa is worthless"
Výhody: "aircraft is very clean. faster than imaged. the most impressed thing is it has a variety of entertainment programs."
Výhody: "The crew was really friendly and helpful. The plane was really clean"
Nevýhody: "The boarding process was too long, there was a lot of people. It was kinda a mess. The sit assignment for people who didn't have sit assign was slow."
Výhody: "Easy flight. Plane and crew were fine"
Nevýhody: "It was a short flight but no entertainment on this plane."
Výhody: "They did eventually put out some small snacks and drinks (water and regular coke)."
Nevýhody: "Small regional plane that was over 3 hours late in departing NY because of weather issues much earlier in the day. Delta did not permit any re-bookings to other delayed flights that were leaving in the intervening period, even though there were empty seats. Very frustrating."
Výhody: "Everything went smoothly."
Výhody: "Entertainment, food having only two seats on our side of aisle."
Nevýhody: "Leg room"
Výhody: "The crew were nice"
Nevýhody: "The wifi didn't work at all, the entertainment system wasn't working until they did a reboot during the flight"
Nevýhody: "No TVs for int'l flight, disorganized and chaotic boarding process, limited snack options"
Výhody: "Friendly crew, ok seats"
Nevýhody: "Was not possible to even request a coffee"
Nevýhody: "We had a three hour departure delay in Munich"
Výhody: "The crew was great."
Nevýhody: "Better seats,better food."
Výhody: "There were so many refreshments and meals for just a 6.5 hour flight. The movie selection was great."
Nevýhody: "Some of the attendants could have been friendlier, but overall they were very available and helpful."
Nevýhody: "Food was not edible. Everything else was good."
Výhody: "The flight on time. Good crew. Good service."
Nevýhody: "My only suggestion would be to include instructions on how to control the entertainment center and find things such as the headphones in the armrest."
Nevýhody: "flight attendant gave me a meat sandwich when i asked for the vegetarian option due to my vegetarian diet and i became sick because of this"
Výhody: "Overall good, except one of the crew members"
Nevýhody: "Crew very rude, one of them. I fly LH quite often, usually nice but this one was exception. Wanted to memorize the name, but forgot :)"
Výhody: "Excellent overall. Much communication from the cockpit to explain weather delay etc. two meals transAtlantic. Genuinely friendly crew. Wine with economy meals a pleasant surprise, Electronic check-n and Gaye change alerts very smooth Lufthansa will be my first choice next time I fly."
Výhody: "Entertainment system was superior and flight crew very nice. Plenty of drinks and food available."
Nevýhody: "Seats and food are typical for airline economy class"
Výhody: "I boarded despite being very late from connection"
Nevýhody: "Very stressful to make the late connection. Lost bags due to short connection expected but not well enabled. No communication until I initiated call following day despite submitting lost baggage form. Seats are too close together - when reclined in front I could not use my laptop as not enough space to open my screen. Was able to move to a different seat to ok."
Výhody: "Excellent crew.. very attentive to everyone’s needs. Great movie screens ..large seats .. clean plane .. overall great 8 hour flight"
Výhody: "Excellent crew"
Nevýhody: "Seat padding is too thin, i could feel every movement from the passenger behind me, even cell phone vibration in the back seat pocket. My entertainment system was not working, but the attendant was quick to help."
Výhody: "The crew was great. There was a nice amount of personal space. The movie and music selection was quite good. The food was decent for flight food."
Výhody: "Good variety of on-board entertainment"
Nevýhody: "We were in last row of our section of the plane and space was very cramped, especially for my 6'1" husband. It was not a very physically comfortable flight."
Výhody: "Large screens for movies are excellent. Very easy to use."
Nevýhody: "Other international carriers have better food, but it wasn't bad. Other carriers have business class cabin designs (Cathay Pacific for instance) which allow the window seat passenger to get out without disturbing the aisle passenger."
Výhody: "Loved everything except upcharge for ski bag (no charge on Swiss air for this service) - 1st meal excellent.....2nd light snack (chicken sandwich) not really a home run (sorry.....) - overall excellent experience"
Výhody: "Great service as always"
Výhody: "Food, service"
Nevýhody: "Reassigned seat due to equipment change resulted in seating in row 51 vs. reserved row 20"
Nevýhody: "Flight was cancelled, Lufthansa was not able to reschedule the same day."
Výhody: "The food and frequency of service and free checked bag were among my favorite parts of the flight. Overall the flight was fantastic. I loved the camera feature that allowed you to look at the outside of the plane. The crew was so friendly and courteous."
Nevýhody: "The amount of entertainment available was not unappreciated, I enjoyed many of the documentaries although I wish there had been even more nature documentaries, as those are my favorite :) I did hope for a more updated selection of Hollywood movies."
Výhody: "For a direct flight between the N.E. and Frankfurt, it is one of the best."
Nevýhody: "As with all flights, I wish there was more room. It is tough for a 6 ft 2 inch person. I can't imagine being taller or heavier than I am and what it must be like."
Nevýhody: "Poor customer service (I asked for a glass of water, they were almost annoyed and it took 20 minutes), delayed flight, missed luggage. Never again."
Výhody: "Every thing was great except the seats were small"
Nevýhody: "The seats are small"
Nevýhody: "I did not go because i canceled my flight and am still waiting for my refund since 23 May. I will probably never use Kayak again. Not happy... far from satisfied. ~AC"
Výhody: "The crew were excellent, seats were comfortable, and the entertainment system had enough options to pass the time."
Nevýhody: "The food was less than desirable."
Výhody: "Brand new Airbus 350 on the first transatlantic flight for Lufthansa was very nice"
Výhody: "I ordered gluten free meals on both of my longer flights and the crew seemed to have difficulty distributing them to the appropriate seats. My flight from Boston-Munich was fine but on my return trip from Frankfurt-Boston, I didn't receive a gluten free meal and the passenger behind me was given my gluten free snack."
Výhody: "I liked the process this time because I didnt miss the flight (unlike last time when lufthansa workers denied us to go to the front of the line at passport checkpoint) IN PRAGUE CHECK IN PEOPLE WERE WONDERFUL!"
Nevýhody: "Nice crew"
Výhody: "Awesome crew and service! I would highly recommend flying with Lufthansa."
Výhody: "I like the friendly crew. They give refreshments at no charge on a 40 minute flight and get it done in time."
Nevýhody: "The special menus items do not cater to people who have peanut and tree nut allergies. i was only able to eat pretzels and drink coca cola."
Výhody: "Clean aircraft and fast service."
Nevýhody: "Economy area flight Frankfurt - Boston 26th October. Tall, well dressed, middle aged Italian gentleman beside me on aisle seat talking on his phone from boarding until we started to accelerate for takeoff. I had to ask him to shut his phone off twice. Staff not looking out for phone use. Then he was receiving text as we landed in Boston and never even bothered to put on his seat belt. Again staff did not notice. I travel a lot and normally air crew notice these things. Booked to carry skis via the Lufthansa US call center and was told there was a special offer and they were free for US bound flights. This was great news as I had assumed I had to pay. On bag check-in the associate told me they had booked them as golf clubs not skis. She also did not agree skis were free and spent 15 minutes reading the details of the contract and talking with an associate. She was polite but firm about it and I had to pay Euro100 to get them checked in."
Výhody: "On time, helpful crew, clean"
Nevýhody: "Not enough leg room"
Výhody: "Quick straight forward"
Nevýhody: "No entertainment at all"
Výhody: "Crew were excellent entertainment was great, everything moved swiftly"
Nevýhody: "Food was not much and not that tasty"
Výhody: "same as above"
Nevýhody: "same as above And landing was extremely hard.!"
Výhody: "Tremendous selection of movie entertainment"
Nevýhody: "Boarding process was a bit confusing"
Nevýhody: "Patronizing crew."
Výhody: "on time departure and arrival"
Nevýhody: "boarding, after preferred members and those needing help, was all one. that's a lot of people. ended up being fine since there was plenty of time, but sometimes, people in the aisles slow the process down. might be better to put the people at the back of the flight on first."
Nevýhody: "Long lines at security check before the gate. Our luggage was lost"
Nevýhody: "Flight attendants served too many drinks (hard liquor) to the passenger sitting in front of me, and continued serving him even after he was visibly drunk. When preparing for landing, one attendant gave an annoyed answer when I asked him to remind the same passenger to set his seatback in vertical position."
Výhody: "The cabin crew were well trained, hospitable and efficient. The young lady assigned to our section of the aircraft worked endlessly to address the needs of passengers, and remained extremely pleasant and often humorous, throughout the passage."
Nevýhody: "The boarding process unnecessarily was long and hot. We stood in the jet ramp line for nearly 15 minutes before entering the aircraft. There was no ventilation and the air was tepid. The seats were smaller in Economy Class than on competitor carriers. The lavs were unattended to during the 7 hour flight and, consequently, were filthy during the last hour or two. The food was mediocre, at best, but at least the cocktails were not an upcharge. Enough alcohol can make just about any food palatable."
Výhody: "Very large selection of movies and TV shows"
Výhody: "super comfortable seats, good movie selection and smooth interface with the personal video screen/music/tv etc., also surprisingly good food."
Nevýhody: "sound on the entertainment system broke halfway through the flight (just my seat)."
Výhody: "Staff was exceptionally friendly and efficient. Aircraft was pleasant and clean. Seats are a bit uncomfortable in that they seemed to lack cushion comfort but space was OK for economy class. I will highly recommend your airline to others. Thank you!"
Nevýhody: "Food quality was not good."
Výhody: "Good crew"
Nevýhody: "Pizza dinner sucked"
Výhody: "Service was good. In flight selection of movies, music, tv etc was good. Flight camera was cool. Got a snack and drink in a 50 minute flight."
Výhody: "Very pleasant crew, lovely service, good selection of entertainment"
Nevýhody: "Can't complain about anything"
Výhody: "Friendly flight crew. Food was good as well with options!"
Nevýhody: "My seat was pretty uncomfortable, not sure why but my tailbone was killing me halfway through the flight. That rarely happens to me."
Výhody: "On time, as expected, no delays"
Nevýhody: "USB chargers and more modern entertainment systems"
Výhody: "Fares were competitive. Service excellent. Seating comfortable"
Nevýhody: "Food on the plane"
Výhody: "We paid extra for the seats ... it's a good value to get on and off more easily. I liked the way they gave food (for free) and beverage every couple of hours. The pilot communicated well."
Nevýhody: "The entertainment was not that great -- I had trouble filling the time of our overseas flight with movies; which I like to do going east to west to keep up with the time differential. The bathrooms ran out of water in the toilet about 2 hours before we landed so I didn't want to use it. Again, it was an old plane."
Výhody: "sound quality was very poor, I could barely understand what was said in movies."
Nevýhody: "In approaching an attendant to purchase a beverage we were abruptly informed that they were on a break and go to the forward cabin."
Výhody: "I like the options of entertainment throughout the flight to help keep your mind off of how long we're trapped in a metal tube 40,000' in the air."
Nevýhody: "It's a little discouraging to see the flight attendants asleep in the back of the plane. The flight was 7 hours in the daylight. I know that crews can't be flown for more than 8 hours in a day, so it shouldn't be too much to ask the attendants to stay awake during a 7 hour flight."
Výhody: "US preclearance in Dublin No immigration wait in Boston"
Nevýhody: "Coffee was terrible Sound in the headset was hard to hear. Seat had to be manually pulled to vertical My ear buds would not fit the 2-hole system on this plane"
Výhody: "Flight was incredibly smooth and on time."
Nevýhody: "I had selected an emergency aisle seat because additional legroom was offered in those seats, however, the seat was so narrow I couldn't sit there. Moved to a regular seat instead. Food was really mediocre compared to food I've had on other airlines."
Výhody: "Same as above: great staff and service"
Nevýhody: "Horrible online service and the surprise of being on a different airline than my travel documents had stated."
Výhody: "Plane was clean."
Nevýhody: "They seemed to be a bit stingy on the beverages - I was pretty dehydrated so asked for another can of soda or glass of still water and never received it. Crew was not particularly friendly. I had flown British Air on the way over to Europe and that crew seemed genuinely more friendly. The complimentary headphones were terrible. I almost gave up on watching a movie until I pulled out my iPhone headphones and realized that I could finally hear the dialogue over the roar of the plane."
Výhody: "Pleasant crew and good food/snack service almost forgotten as I stood at the baggage carousel for 40 minutes."
Nevýhody: "Baggage claim very frustrating (40 minutes) particularly after 12 hours of airports and airplanes. Messed up our ground transportation plans for no apparent reason. Totally unexplained!"
Výhody: "Direct flight and preclearance completed in Dublin"
Nevýhody: "Not a great seat, back middle; poor food"
Výhody: "We had lots of seat space because the flight wasn't full and we could spread out a bit. If the plane hadn't been full, the seats and leg room space were insufficient. The food was good. The on board entertainment was enjoyable, making the time go by quicker."
Nevýhody: "We weren't able to select our seats, they were selected for us. We also couldn't print out our Boarding Passes until we arrived at the airport giving us an uneasy feeling about the seats we would be assigned. Ultimately, our seat assignments were fine, but no need for the drama."
Výhody: "Great service! Wonderful entertainment(movies, tv, etc.) delicious meal!"
Nevýhody: "When sitting in an exit row an attempt should be made by staff to reserve overhead storage for those in the exit row because of the no storage under your seat policy, after all you had a staff member right there!"
Výhody: "Friendly crew"
Nevýhody: "(1) boarding chaotic, misinformation (2) cold cabin, no blanket (3) entertainment system very slow, map not working (4) Overpriced wine and beer on transatlantic segment while competitors serve those free of charge"
Výhody: "Customer service on flight back to Boston outstanding. Flight attendant with sense of humor, got me vegetarian meal even when I forgot to pre-order."
Nevýhody: "Touch screen technology horrible - practically have to punch seat back numerous times to get response (poor person in front of me!). Wasn't just mine either - everyone had this issue. Movie selection tepid. Can't use your own headset & get stereo sound because of their 2-prong system. Whole setup really bad. On overnight flight from Boston to Dublin, could barely sleep because flight crew kept interrupting with announcements about collecting trash."
Výhody: "Aer Lingus flight attendants as well as employees inside the terminals were wonderful. I sincerely feel they went above and beyond to make sure you were happy. Whatever they could control they did a good job."
Nevýhody: "Seats were extremely uncomfortable, felt like you were sitting on a piece of plywood. In addition they were very narrow and had little leg room."
Nevýhody: "The map feature wasn't working on the flight and the sound quality for media was very poor and sporadic"
Výhody: "Very friendly and cheerful staff."
Nevýhody: "Boarding was chaotic; there was little to no crowd management. Row numbers were called to board the plane before the staff even seemed ready to receive them. There was no vegetarian meal option, and my in-flight entertainment completely ceased functioning less than halfway through the flight."
Výhody: "We had an adequate amount of room and were treated as valued customers. Enough said!"
Nevýhody: "Waiting in the que was very disorganized and took up the entire hallway. I didn't like running through the airport since the gate closed 5 minutes before I got off the plane from London even though the flight was almost 2 hours later."
Nevýhody: "My seat was changed and I was in the middle seat, not the window seat I had selected weeks earlier. My brother and his daughter had their seats changed, too, and they were in middle seats 14 rows apart, so she flew by herself on an international flight all by hersel! My headphones wouldn't work correctly in the double jack, only getting one side. Why change the plugs? The flight attendant said that they wouldn't work and that she would get me a headset. Two hours into the flight I finally got a headset. The male flight attendant was great, but unfortunately we were dealing with others that totally ignored my two small requests for the entire 6 hour flight. Our flight to Dublin was awesome, but this flight back was very very disappointing!! Changed my while feeling about Aer Lingus"
Výhody: "Aircrew was good."
Nevýhody: "I never realized that Aer Lingus was actually a budget airline until I flew them. Price was right, but lack of leg room and things like charging for things other airlines do not, should be factored in when choosing them. There was a 2.5 hour delay and I think that passengers should have received some compensation for that. A voucher or at least a free drink, nada."
Nevýhody: "unable to contact Aer Lingus with question dealing with clearing customs once we land in the U. S. we were on hold for over an hour"
Nevýhody: "The crew looked completely unhappy. There was only one crew member smiling. The flight was delayed by about an hour due to food. I feel if we are paying for a flight that is 7+ hours the crew should at the very least fake a smile."
Výhody: "Lovely fight attendants and good food!"
Nevýhody: "Seats are too small -- and I am not a big person, only 5'5" and 125 lbs. But too hard to sleep or stay in that tiny space for 6 hours."
Výhody: "Well fed"
Nevýhody: "Plane not clean. Movie screen did not work."
Výhody: "Crew very pleasant"
Nevýhody: "Seat by door very uncomfortable"
Výhody: "on-time departure Smooth boarding Staff professional"
Nevýhody: "could not select seat on-line <24 hrs before. Got to airport 2 hrs before departure and unable to pick seat beside my wife."
Výhody: "Great movie selection, good food variety (healthy and varied choices), and sufficient space in the seats."
Nevýhody: "I didn't get to choose my seat ahead of time for some reason (but luckily ended up with a seat I was very happy with, with an empty seat beside me)."
Nevýhody: "even smaller seats, more cramped than the previous flight and even more children crying"
Výhody: "No delays!"
Nevýhody: "Absolutely no leg room. Was uncomfortable for the whole duration. Person behind me was not happy that I reclined my seat and was vocal about it while the person in front of me was completely reclined and I'm a small person. Heck, I paid for the the seat and should be able to move my seat back without any issues. Still very smuched. Extra leg room shouldn't be a premium."
Výhody: "Crew were very polite & attentive, food & entertainment were also good"
Nevýhody: "The main problem was that where I was sitting was to cool. All three women in my row were cold. At one point about half way through it warmed up but then it cooled down again. I was wearing a fleece jacket & had a blanket but was still cold. Of course row 28 sees a lot of traffic & noise from the lavatories so that wasn't fun but the cold was the main problem."
Výhody: "Crew was friendly. Boarding was efficient."
Nevýhody: "Hard landing."
Výhody: "Temperature was good. Fortunately the seat next to me was empty which always makes it more comfortable if only the person in front of me did not move her seat back - that makes it difficult to get up. Movie choices were good and the individual screen was good for watching and could be paused."
Nevýhody: "International flights usually include wine with their meal but this would have been an overpriced purchase. The selection of food was marginal and too spicy, only the dessert was edible. Not the quality of the last trip on aer Lingus. There was a second snack sandwich although soggy and unappealing with a minimal slice of chicken."
Výhody: "It is nice to pass customs in Europe during preboarding"
Nevýhody: "Web check in was severely broken or misprogrammed during my two weeks of travel. This would not have mattered if they had simply assigned seats at the time of purchase. I bought tickets 8 months in advance for a family of 4. On our overnight flight we were shoved in to nonreclining seats in front of the noisiest bulkhead service area I have ever encountered. None of the 5 phone reps or onsight staff were able to help and were nasty into the bargain. One of them lied to me about the seat position on the phone. The staff made no attempt to keep things quiet on the flight and in fact made most of the noise themselves. The armrests can't be folded up because they crammed too many seats across. And the bathrooms right on either end of our row wafted noxious odors over us every time they were opened. This resulted in losing two days of my expensive vacation trying to recover from lack of sleep. This is in return for giving Aer Lingus the use of $4200 for 8 months. I would never use this airline again."
Nevýhody: "Very uncomfortable!"
Výhody: "Boarding was easy. I appreciated the meal and drinks I got without having to pay for it."
Nevýhody: "The entertainment had a lot of options- TV shows, movies and games but none were really accessible to me as a Deaf person- no captions. and as for the game I needed a console which I could have asked for. I tried at one point but the attendants didn't help me. So I just gave up and read my book on my iPad. Also, it seemed to take forever to get my bags. I know it was a big plane and there were a lot of us waiting, but it still seemed to take longer than expected."
Výhody: "Free wifi card but it was too slow to stream"
Nevýhody: "Broken screens"
Výhody: "plane, crew, food, entertainment, comfort were great."
Nevýhody: "Check-in (or lack of web check-in) is a big minus."
Výhody: "Great movie selection. Nice pillows. Decent food."
Nevýhody: "For some unknown reason, I wasn't able to select my seat upon booking my flight. Perhaps this is because I booked through Kayak instead of directly on the Aer Lingus website. Because I was traveling with a friend, I wanted to choose a seat next to him. I could not figure out how to select a seat. The choice was not available through Kayak or through Aer Lingus. I e-mailed two Aer Lingus addresses, one kayak/vayama customer service address, tweeted at Aer Lingus and even sent them a facebook message. When I called Aer Lingus, I had to wait on hold for an HOUR AND TWENTY MINUTES before anyone answered the phone. They said that I couldn't pre-choose my seat and that I had to select it at the airport. Well, when I got to the airport, the Aer Lingus staff said that wasn't true and that the only seat left was in the very back of the plane. Far away from my friend. What a waste of time. This airline was extremely unorganized. Choosing a seat seems to be a rather simple thing to do on every other airline."
Výhody: "Overall nothing. I requested Aisle seat & Veg food through Etihad Helpline before commencement of my journey. But Aer Lingus crew refused to listen it saying they didn't receive any instruction from Etihad."
Nevýhody: "Their attitude"
Nevýhody: "We had to go to the Aer Lingus counter in Dublin to do seat selection for the remaining leg of the journey as this wasn't an option in Budapest."
Nevýhody: "We landed at Logan early, but then had to wait for a gate. We still arrived at the gate a little ahead of schedule."
Výhody: "Airline does great job of check in-lots of assistance available to move you quickly through airport."
Nevýhody: "Some of the flight attendants were rude to other passengers-embarrassing to listen to. Food mediocre, have to pay for drinks on transatlantic flights. Slow to pick up food trays. Boarding a bit chaotic. Definitely feels like a budget airline but compared to U.S. Budget carriers, they could use some work on customer service."
Výhody: "Free movies"
Nevýhody: "No leg room"
Výhody: "Not much. Poor service, bad crew"
Nevýhody: "Better service"
Nevýhody: "Boarding procedures"
Nevýhody: "Flight was delayed for hours on the 21 st and then cancelled. I want refund for transportation and loss of income"
Nevýhody: "Snack at end of flight was good but lunch was not good and the dinner in Executive Class going over was not good"
Výhody: "Fantastic crew, super comfortable seats, food was really good, boarding organized."
Nevýhody: "Nothing could have been better!"
Nevýhody: "Our flight in Lisbon was scheduled to board an hour before departure. We arrived on-time, went through the line and were then placed in a standing room only area to stand and wait for another 45 minutes before boarding. We were placed near the entrance (I thought to board early as a family) but were later told to join another line when we asked why we sere just standing and waiting while other passengers were walking past us. The communication between staff and between your staff and passengers was poor."
Nevýhody: "at check-in agent said we did not have coverage on our ticket for our 2 -50lb bags dispite informing her that we were covered and had no problem on our arriving flight to Portugal - we had to pay 196 Euros or leave our bags in Portugal Additionally we had ordered a wheelchair to assist my wife to the gate - which we also had our arriving flight - agent said she had no record of it. She said we could wait which we did and waited 2 hours to obtain a wheelchair (and came close to missing our plane) not to mention the stress associated with the whole check in process"
Výhody: "the food was excellent. I was very pleasantly surprised by the quality of the food. Nice to have blanket and pillow provided."
Nevýhody: "leg room was about average, but still tight. Very few airlines provide enough leg room these days."
Výhody: "I really appreciated the fact that the gate agents enforced the boarding process meticulously. Often times, even when boarding a certain zone, passengers ignore it and board anyway. The staff made sure that people only boarded when their zone was called. The flight and the aircraft was comfortable. The food was better than what I've had on other airlines, if not at least equal."
Výhody: "Very nice flight."
Nevýhody: "Boarding should be more organized."
Výhody: "Everything great"
Výhody: "Luggage was delivered, although very slow to arrive at carrousel"
Nevýhody: "Luggage fees were excessively higher. Paid €75 per checked in bag one way! This was because our tickets were “on sale” and didn’t include any checked in baggage."
Výhody: "Excelent fly! No deley! Excelent crew! Good food!"
Výhody: "Good and entertainment options in executive class."
Nevýhody: "Flight departed LIS late due to a couple of passengers. Definetly not the airline’s fault."
Nevýhody: "Had to check 2 of our luggages, and it cost $95 per piece. Never flown an airline where I had to pay more than $50 per piece. Also carryon has to be less than 8 kg. Our small luggage that we had to check never had any problems with any other airlines about being a carryon but since it was over 8 kg, it had to be checked. Took a 7.5 hour flight and the entertainment screen was not working for anyone, as the system was broken. Will not be flying with airline ever again."
Nevýhody: "Even though I paid for my seats they weren't reserved and I had to request new ones. I paid €80 for them so I'd imagine they would have been reserved. Then they took my blanket when we were getting close with no explanation even though I was cold. I don't get this airline."
Výhody: "Excellent layout, excellent service."
Výhody: "All good. No complaints."
Nevýhody: "$40 charge for carry on."
Výhody: "Great friendly service. Very clean and organized crew. Nice plane, great flight crew. Comfortable seats. Free ear pieces and drinks for international flights."
Nevýhody: "The sound for the movies did not work at my seat or my wife's seat."
Nevýhody: "Me and my girlfriend were seated in the middle in a 4 seat combination. I asked the crew member to move us on an aisle seat. Even though there were plenty of aisle seats open, the crew member just kinda ignored us. The old lady sitting next to me just slept the whole time and I could not get out to the bathroom. Also since I am left handed I could not really eat since with the right-handed old lady we were hitting each other's elbow and nocking each the food out of each other's hand, I finally pulled my elbow in and ate like a T-Rex. The person in front of me pushed their seat back all the way, I asked the crew member to do something but nothing really was done, since I am a little taller I could not fit my knees, they were crushed."
Výhody: "Frequent offers for drinks"
Nevýhody: "Vegetarian food was terrible, seats were really small"
Výhody: "Same as above."
Nevýhody: "Same as above."
Výhody: "Crew was friendly and great!"
Nevýhody: "TVs did not work, no sound/frozen on games"
Nevýhody: "The boarding was delayed"
Výhody: "good movies for the long flight. friendly staff."
Nevýhody: "The boarding process seemed very unorganized. The people and police that were working weren't friendly at all."
Výhody: "Seat comfort and entertainment."
Nevýhody: "Kosher food was poor. They need a different supplier and better food for their business class customers."
Výhody: "Friendly air hostesses"
Nevýhody: "Too much security check at the airport due to the U S Homeland requirements"
Výhody: "I couldn't have been more impressed. Great food and drink and service. Terrific entertainment options and a comfortable ride across the Atlantic."
Výhody: "Plane didn't crash"
Nevýhody: "Customer service on TAP IS TERIBLE. Employees are apethetic and useless. Don't fly this airline ever"
Výhody: "The plane both took off AND landed. Bom!"
Nevýhody: "Lisbon Airport needs best practices tidy up: layout, cleanliness, boarding process is not good. Passport Control is much improved over last summer: all positions were manned today!"
Výhody: "Very comfortable flight."
Výhody: "Overall flight was great and crew very polite"
Nevýhody: "I have nothing to complain about it!"
Výhody: "Very pleasant flight."
Výhody: "Crew, plane, service."
Nevýhody: "Terribly long line in Lisbon airport to check in."
Výhody: "Efficient, courteous flight attendants"
Výhody: "Great flying as always. Best leg room anywhere."
Nevýhody: "On flight food."
Výhody: "My flight was punctual, the seats are comfortable, steady take off and landing"
Výhody: "seats were fine. the entertainment system was working."
Nevýhody: "it's so dry, but the crew did not come around to offer water except during the food services. the food was pretty darn bad. entertainment selection was pretty bad. try table was dirty."
Výhody: "Staff and fact that flight was 45mins shorter"
Nevýhody: "CHeck in at Lisbon was messy as they made us get back into a passport control line at the gate even though Everton was already seated. Suggest you do this before we get to the gate. Food was mediocre."
Výhody: "Food. Movies. Recliner in business class. Assistance when i had a stroke in Portugal"
Nevýhody: "No country music"
Výhody: "Meal was good, and they gave us a snack since it was a long, trans-Atlantic flight. Crew was friendly."
Výhody: "Shitty service , terrible food , stay away"
Nevýhody: "Horrible food , worst flight attendants , boarding was a joke . Star alliance needs to cut them !"
Nevýhody: "Connecting flight cancelled"
Výhody: "Cabin crew very friendly and helpful. Food very nice -- unusual mix of dishes for airlines!"
Výhody: "The entertainment system was standard. The food was ok."
Nevýhody: "At the check in, despite that I have a swiss passport, 5)3 hostess looked solely at my face and assumed I need avisa and asked me three times for my visa. On the flight, blankets are removed 20-30 minutes before landing during which I was freezing. Upon arrival, my new bag i hadnt used as yet was broken and TAP pays nothing and does no kind of exchange for broken bags. Basically- they dont care! During my return flight, despite being checked in adn being at the airport wel ahead of time, the airport clerks gyided me to the wrong desk and I had to wait longer than needed. The check in for baggages had closed by 1 min. They were allowing me to take the flight only if I threw out all my liquids or else were off loading me. They proposed no other solution and wanted to make me pay 450 dollara to put me on the flight the next day. I had an interview the following day and needed to return. I ended buying a new full fare ticket with British airways and got excellent service. I am yet to complain to TAP."
Výhody: "Flight attendants were amazing! So friendly and attentive."
Nevýhody: "Boarding process was a complete disaster! No apologies for the late departure and arrival."
Výhody: "Quick access to the airport and gates"
Nevýhody: "Free food on board"
Výhody: "Very comfortable seats, lots of options for movies and tv to watch on their screens, lots of leg room."
Nevýhody: "Service far exceed my expectations, seats were superior to anything I've every experience flying domestically in the US."
Výhody: "Crew was great given the circumstances that British Airways had significant systems issue that caused significant delay and missing of connecting flight"
Nevýhody: "Trip was a disaster"
Výhody: "Crew was very attentive"
Nevýhody: "We got the extended leg room seat we asked for, but next time I will be a bit more particular about its position. The problem was we were right behind the Business/Economy partition, which a) limited our stowage and b) it was a passageway for passengers getting from on aisle to the other."
Nevýhody: "Our baby has broken leg with plaster cast and Cathay didn’t deliver our stroller to Hongkong so we had to carry him on the hands whole afternoon...this was unpleasant experience...also when we arrived from HongKong to Denpasar Bali we found that one of our suitcases was damaged broken :/"
Nevýhody: "It was a delta flight"
Výhody: "Flight on time"
Nevýhody: "Could not find any electric power for my computer in terminal 5 Seats totally incomfortable, no good support for my back, less space for my long legs in this intercontinental flight than in the previous Geneva-Heathrow flight. Food far too greasy, no fruit, no vegetables. No electrical power for the computer, only for the phone. And the landing in Boston: the captain just "threw" the plane on the runway. I thought he had a lot of cross wind. Talked to him later. Told me this was the normal procedure ?? The crew: some are doing very well, with enthusiasm, some of them could do another job."
Nevýhody: "40 minutes before landing I wanted to use the toilet but was refused because the seat belt lights were on. So I had to wait till landing. Wasn't really much turbulence at all."
Nevýhody: "They had no on-line check-in and I was assigned a middle seat and couldn't get it changed. For premium economy pricing, you would expect better."
Nevýhody: "Not enough legroom. Seats with more room are priced 100€ more, as if we should be paying for being a bit taller. Again, too cold. One or two degrees up would have been comfortable. The entertainment system is a bit clumsy and has odd choices. SAS planes are better in that department for example."
Výhody: "Seat was comfortable"
Nevýhody: "Crew. Crew was very rude. I understand their day was difficult due to the delay, but it made it worse for passengers, many of whom missed or were about to miss connections"
Výhody: "Service Leg room could have been better"
Nevýhody: "Nothing in particular"
Výhody: "Flight was fine, staff friendly and caring"
Nevýhody: "Transfer in Heathrow - they dont return your gate checked stroller at gate, they dont have loaners, lines are long and distances huge and with no stroller this is super tiring They dont even give free water or cold drinks on this flight and we were lare late due to air traffic at Heathrow"
Výhody: "The boarding and crew were fine."
Nevýhody: "I did not like the lack of complementary coffee or other drink for a two hour flight, especially at that time of the morning. Coffee was available, but only for a price, as were other food items. This was unexpected and certainly not appreciated."
Výhody: "Very good hot food included - this is the British Airways I used to know! Not a big fan of the mayonnaise sandwiches, however..."
Nevýhody: "The fact that my husband and I were not seated together - it should be straightforward that tickets booked together should be seated together! Also, this zone boarding system is really inefficient. Just board from the back of the plane in logical chunks!"
Výhody: "Seating quality was good Crew was fine"
Nevýhody: "They could be better, friendlier"
Výhody: "Comfortable seats, good selection of food/drinks from the menu and courteous staff"
Výhody: "The new boarding process (just one general call, rather than a bunch of zones) was simple, quiet, and efficient."
Nevýhody: "The seats were very uncomfortable. There were small ridges on the left and right side - perhaps to compensate for the very shallow seat depth. But these made it hard to sit more on one side of the seat than the other, something you'd want to do if you were sat next to someone who took up a good deal of armrest area. Media screens had a good selection but were unresponsive and had poor picture quality."
Výhody: "Flight was on schedule"
Nevýhody: "Food was poor Service was mechanical non personal"
Výhody: "Much more space than on American Airlines,"
Nevýhody: "Nothing wrong"
Nevýhody: "We had made arrangements for a wheelchair all the way thru our trip. Heathrow chairs never showed up and we ended up having to rush. Terrible"
Výhody: "Flight staff was very nice"
Výhody: "Service and comfort"
Nevýhody: "Movie selection"
Výhody: "The plane was pretty much empty. There were very small number of passengers."
Výhody: "As always, a great flight."
Nevýhody: "Nothing I can think of."
Výhody: "Seats were comfortable, the crew was very attentive and professional, the plane was clean, check-in and boarding process easy and efficient"
Výhody: "The crew was good , helpful and freindly"
Nevýhody: "The food was not so good but okay"
Výhody: "comfy seat Nice head side support Nice service Professional crew and pilots - especially the very informative and genial pilot on flight 203"
Nevýhody: "Website better now, but still clunky and cranky to use. Hard to find flight status info OUTRAGEOUS To charge for seat selection on a $1000+ ticket!!! App useless-- did not work for flight status checking BA VERY poor on updating us on flight delays: Kayak informed us of delays by email, not a peep from BA. Hard to set up flight notifications. Boarding process completely baroque: With 6 different priority statuses, should we be in this line or that if we have x status, but are flying this class. Comically absurd."
Výhody: "Crew, comfort, entertainment, food. All excellent"
Výhody: "The plane"
Výhody: "Crew is very helpful, friendly and attentive"
Nevýhody: "Long delay sitting at Heathrow - not the fault of the airline, but discouraging. Seats are tight."
Výhody: "Food was excellent"
Nevýhody: "seats were cramped, insufficient leg room"
Výhody: "Quick, smooth flight"
Nevýhody: "Landed over 40 mins ago and still waiting to get off the flight."
Výhody: "plane was awesome"
Nevýhody: "ran out of food options for the back of the plane...staff was rude when I asked for some pretzels or bread since they didn't have any more meatless options"
Nevýhody: "Seats were not as nice as on Lufthansa premium economy and there was no option to buy a pass to the business class lounge (as there is with Lufthansa). The return flight plane had no extendable leg rest in the seat as I did in the first flight. This was disappointing."
Nevýhody: "Wheel chair assistance was very very bad. Airport crew made my parents to walk around 2 miles while changing the gates in London airport."
Výhody: "flight crew were very friendly and mostly helpful, except when they could not locate my meal, and i ended up getting about half of what the other diners got."
Nevýhody: "boarding seems intent of creating class divisions. it may be useful for profitability, but it seems quite weird in today's world. food was significantly worse than the food on another flight i had taken the same day, delhi to london. seats are a bit janky and we had problems with the seat ahead reclining too much and not being able to be held upright."
Výhody: "Did reasonably well for a large flight. Crew is courteous."
Nevýhody: "The check-in ground crew does not appear knowledgeable nor cared for the details. We are a party of 5 with US and Canadian passports and Green cards which understandably the check-in process is not "standard." They should be more alert of the situation and help us along with the check-in process more appropriately instead of directly some of us one way and others another way and when pressed, they gave very unsatisfactory answers."
Nevýhody: "We flew with BA from Prague via Heathrow to San Diego on May 30 just day after they started operating normally after computer glitch. From Prague we were on time, When boarding in London started we were told to sit down again claiming Boeing 777 had equipment problem and they were waiting for parts to fix it. Our departure was delayed by 1 hour. Seats in economy class are really cramped so when seats are declined person behind can not eat without banging head into the back rest. Difficult to get in and out of seat as well. Arm rests do not come all the way up so one has to squat to avoid being hit by arm rest. Not very pleasant on 11 hour long flight. Joe"
Výhody: "Loved that entertainment available before take off and ended after taxiing. Liked that drinks and food were free. Would pick BA again"
Nevýhody: "Tried to order kids food on website and couldn't figure out how to do it so the kids got adult food. Perhaps make it easier to order or give kids kids food as default."
Výhody: "Luckily I got upgraded from an economy seat to a premium economy and what a difference in the experience! I got immediately greeted by a flight attendant and got offered a glass of water (real glass) followed by a warm towel. The seats were wider and had more leg room than in economy and reclined more. The food was delicious and served with real silverware. Complimentary blanket, a pillow, socks, toothpaste, toothbrush, ear plugs and a sleep mask ensured that I got a good few hours of sleep. I was definitely much more rested than I would have been in an economy seat and very grateful for the upgrade!"
Nevýhody: "flight delayed over 1.25 hours because we missed our runway time due to being "unable to get a head count" of the people that are on board. This should be embarrassing for BA. And i don't understand how after all the security, boarding pass and passport checks that you do not have an accurate head count of your passangers. Thus I missed my connecting flight and had to wait over 4 hours for another and got a measly 10 Euros as compensation. Also, they don't even give water for free, and a 200ml juice costs 1.5 Euros which a) its bad juice and b) overpriced. All food you now pay extra for, and they didnt even make it in time to the last few rows so even if Id want to purchase something, I couldn't."
Výhody: "I was traveling alone with my baby. Everyone was very helpful"
Nevýhody: "Too many announcements over the intercom. Better to say 'hi' at the beginning and then only use the intercom to announce turbulence/etc."
Výhody: "Everything was good on this flight. The staff were excellent, very professional, and were very helpful. When they heard about our plight at LHR Term. 5 when connecting to this flight, they were very considerate and offered to send in a report (still waiting for the result of this, no contact yet 6 days later). Again, the luggage space and lie-flat seats (Club World) and meals (except my gluten-free meal) were very good, as was entertainment and cleanliness of the plane and lavs. This flight was supposed to be delayed by two hours, but in the end, they managed to take off at the originally scheduled time. More good news: the flight was smooth and arrived on time and most importantly, safely. Luggage arrived quickly and in good condition on the carousel. BA is really good!"
Nevýhody: "Lavs: Lavs were clean, which is always good, but there was no red/green availability lights on this aircraft, those would be helpful."
Výhody: "Friendly staff, helpful boarding, and on time arrival."
Nevýhody: "Seats were uncomfortable (787) and the entertainment system shutoff for no reason during the flight."
Výhody: "The staff was very friendly and helpful. The timing and amount of meal/snacks was more than sufficient. The dinner was pretty tasty!"
Nevýhody: "Nothing out of place as far as I could tell."