Nevýhody: "Entertainment didn’t work, the crew did nothing to help. The plane was hot and stuffy. My luggage is lost."
Výhody: "The crew service was very good, as was the food. The only complain is about the entertainment, hope to update the touch screen."
Výhody: "Excellent service from the crew and prices were good."
Nevýhody: "The seats seem to have gotten smaller and were rather uncomfortable for a 7 hour flight."
Nevýhody: "Children children children....."
Nevýhody: "Could've been on time"
Nevýhody: "Screens need update, mis functions on equipment"
Výhody: "Seats very comfortable; real feather pillow! Everything was on time."
Nevýhody: "Breakfast consisted only of sweet items -- I didn't touch it."
Nevýhody: "Difficult if not impossible to sleep in coach"
Nevýhody: "I asked the Chinese flight attendant in economy to please ask the man in front of me to put his seat up since the captain and purser had already asked us to do so in three languages The man in front of me refused to do so. She said she was going to start at the front of the plane and let him leave his seat back making it difficult to see my tv monitor. I thought that she should’ve said that it was time to put your seat up. It was frustrating that she didn’t support me and the request of the captain. Your seats are very uncomfortable upright when the person in front of you has their seat back."
Výhody: "On time; smooth boarding process; lights dimmed for a reasonably long time."
Nevýhody: "NO legroom on the Zurich to Dusseldorf flight."
Výhody: "On time arrival"
Nevýhody: "Boston -Zurich, the most uncomfortable seat possible. I am 5’2 and I barely fit.... Seats are way more comfortable on European flights."
Nevýhody: "The temperature on this overnight flight was sweltering Legroom was poor"
Nevýhody: "The plane was ancient. offer wifi- at least be able to pay for it. charger outlets."
Nevýhody: "Palermo never ready for plane arrival"
Výhody: ";Flight attendants very attentive;"
Nevýhody: "Leg space far too tight; could barely move; Unable to see TV screen due to angle, even at max tilt; Food was inedible; perhaps acceptable as dog food; Toilet seat would not stay up for male to pee. Worst international aircraft I've ever experienced. Recommend upgrading before selling any more seats."
Výhody: "Everything was perfect"
Výhody: "We were pleasantly surprised at how good the food was! An added bonus was the chocolate they gave us. Crew was professional and courteous."
Výhody: "Fast boarding and deplaning."
Nevýhody: "Not clear seat bookings cost $35. I was assigned the last row. Extra short width, pitch, couldn't fully recline (A340-300) Terrible food. Super old, tired plane. Crappy in-flight entertainment with non-intuitive controls. Poor air conditioning. I felt like I was stuffed in a cage for 7 hours. Way worse than United domestic."
Výhody: "There were good entertainment options though I didn’t use them"
Nevýhody: "Our flight was delayed 2.5 hours, during which we had boarded but were told we could not leave our seats even for the bathroom. We were offered a cup of water once during this delay which is inexcusable. (We were also woken up to serve dinner at 1am so that was incredibly inconvenient for an overnight flight) On top of that, I, as well as many others missed our connecting flight. Personally I missed my connection by 20 minutes, which seems a reasonable amount of time to hold a connecting flight with so many people from our flight on that next one. In missing by only 20 minutes, we have lost an entire day of our trip and are spending 9! hours in the airport today. There was no communication between flights clearly. Despite there being an earlier flight we could’ve been placed on after missing our connection - we did not get booked on this flight. I asked why and they just randomly placed people on random flights with no regard for when we showed at the desk. In this scenario, a first come first serve would have alleviated an absolutely awful experience. I will never fly Swiss Air again and will urge people I know to not fly this airline. The experience was extremely frustrating, the best response from an employee was “that’s all I can do for you” and I wish it on no one."
Výhody: "Staff and flight was really great. Everything went smoothly and on schedule. The plane was clean."
Nevýhody: "The seating was almost unbearable. So small and cramped. Arm rest didn’t go all the way up so very hard to cuddle with my seat mate (my daughter). I couldn’t even put my arms by my side without pushing my seat neighbors off. Seat in front of me was in my lap. Hard to get out of seat to use restroom. Way to tight. Long flight from Boston to Zurich was so hard to bear. I understand making money...but this is ridiculous!!"
Výhody: "The flight attendants were professional and helpful."
Nevýhody: "We were glad to have extra leg room at the bulk head, however, the seats themselves were extremely narrow. My elderly father found it exceptionally difficult to sit and stand from the seat. The seat table creates an ever tighter fit for someone with special needs."
Výhody: "Crew helpful. Seats comfortable. Slept most of flight."
Nevýhody: "Didn’t bother me because sleeping but much of flight apparently the entertainment system had issues"
Výhody: "I thought the attendants were nice and that it was an easy, relaxing flight."
Výhody: "Very professional!"
Výhody: "On time; everyone friendly and helpful."
Výhody: "Kindness, courtesy and smiles"
Nevýhody: "nothing in particular"
Výhody: "Crew was courteous."
Výhody: "Just another flight, nothing special."
Výhody: "The fights themselves were nice, the crew was pleasant and the dinner itself was a very nice surprise"
Nevýhody: "Wow what a cramped space- the minute the person leaned their seat back I had no room and I'm a fairly small pElson. The seat in front of me was almost literally in my lap I couldn't open my tray on their seat back unless they sat up to eat"
Výhody: "Swiss chocolate is always welcome!"
Nevýhody: "The food in economy class was one of the worst i have ever got in a flight. The chicken was not cooked completely. One of the side dishes was impossible to identify, perhaps past mixed with bread crumbs, only breadcrumbs, who knows? Ver disappointing for swiss. You were doing so much better in the past..."
Výhody: "The woman who checked in my baggage was very helpful and patient. I had to re-arrange some weight and she assisted me in maximizing weight and minimizing cost. The flight attendants we very kind in trying to assist me in finding appropriate food. The flight was very comfortable and the flight attendants were wonderful all-around."
Nevýhody: "Boarding of the flight was delayed which impacted our arrival time in Zurich. I had a connecting flight- but so did at least 10 other Swiss flights at that time. The queues for customs were incredibly long and the only reason I made my flight was because I ran through the airport. I also had a challenging time with food. I am celiac and often cannot eat the standard fare on planes. I called in advance of my flight to notify someone of my allergy - and they told me the only way I could ensure such a meal was by purchasing a meal that cost $30. I was not willing to pay such a hefty surcharge for food because I had already payed a bit extra than budgeted because my partner had recommended the excellent service of Swiss. I have traveled on several airlines for intercontinental flights between Boston and Europe - and have always had my allergy accommodated at no extra cost. Once on the flight - I was offered an orange and banana for dinner and a small yoghurt for breakfast. I will be flying Swiss again in December and I sincerely hope they will be better equipped to provide for my dietary requirements."
Nevýhody: "We were packed into the airplane like sardines!"
Výhody: "Quiet, staff do not bother you. Seats are big enough to rest."
Nevýhody: "Boarding and sitting takes a bit of time."
Nevýhody: "Seats too small/legroom."
Výhody: "Quick flight, good service"
Nevýhody: "Old airplane crappy entertainment system"
Nevýhody: "Cramped seats"
Výhody: "Brand new plane, with ultra modern seating. We had a lot of room."
Nevýhody: "We sat in the plane for 40 minutes before takeoff"
Výhody: "The flight itself was good, smooth."
Nevýhody: "I had requested a special meal for dietary reasons but it was not available. The flight crew did make some effort to find me something I could eat."
Výhody: "Staff was very polite"
Nevýhody: "Our flight got cancelled and it was slow rebooking very confusing"
Výhody: "Food, entertainment, attentive staff"
Nevýhody: "plane was delayed"
Nevýhody: "Small seats ,and temperature too hot"
Výhody: "We had delays boarding and no one was there to explain why."
Výhody: "Upgraded to business, new 777 plane, good snack"
Nevýhody: "No headphones"
Výhody: "Good entertainment"
Nevýhody: "Seat was broken. No leg room. Really no room at all if person in front is reclined."
Výhody: "Crew was great, polite and pleasant. This is the only good thing about the flight."
Nevýhody: "The agent at the check-in had no clue what he was doing. He had to ask his neighboring agents a dozen questions to check us in (4 passengers, 3 bags and 2 car seats). On top of that, his whole demeanor was condescending, treating us as if we had never flown an airplane before. We are big are traveling light, so we had 2 small suitcases, small enough that we never have to check them in for the US domestic flights. I asked the check-in agent if the small ones were needed to be checked in or if they could be taken as carry-ons. He made a big deal that they were too big and had to be checked in. But when we boarded the plane, we saw that about a quarter of the carry-on bags in the plane were as big as our small suitcases! We were in row 30+. The leg room was the narrowest I have had in all international flights I flew in. Having longer than average legs, it was pure torture for the duration of the overnight flight. The best part of the dinner they served was the croissant - that should give you an idea. I don't think I would voluntarily choose Swiss Air again."
Výhody: "Good staff, food, service"
Nevýhody: "No leg room for us tall people!"
Nevýhody: "late due to late arrival to Zurich, 45 min late."
Výhody: "The crew was great. The pilots too."
Nevýhody: "The audio and video at my seat did not work correctly."
Nevýhody: "The flight attendants were fantastic!"
Výhody: "Well organized and easy to check in."
Výhody: "Delayed boarding but made up for lost time in the air"
Nevýhody: "Delayed boarding"
Nevýhody: "No mechanical failures or delays would be nice"
Výhody: "Was boarded promptly"
Výhody: "Entertainment. Flight attendants. Food"
Nevýhody: "PROBLEM WITH LOCATING BAGGAGE CAROUSEL. GIVEN WRKNG LICATION ."
Výhody: "this is the airline"
Nevýhody: "Better allergy aware food."
Výhody: "Crew was amazing. Pilots were attentive to kids and answered questions. Everyone was very welcoming and helpful."
Nevýhody: "They didn't have some of their food options (and they apologized for that up front), but then ran out of the others by the time they got half way through the plane. That was tough for a five hour flight that went through dinner time."
Výhody: "I love ice cream and chocolate"
Nevýhody: "Healthy vegetarian meal choice"
Výhody: "Seat was hard, not much foot space"
Nevýhody: "My wife and Iasked for a snack, it was never delivered"
Výhody: "Good entertainment options."
Nevýhody: "Only water and coffee available. Flight had been delayed over an hour."
Nevýhody: "Crew didn’t serve drinks/snacks; otherwise nice and short flight"
Nevýhody: "The crew members were very rude and they called me an IDIOT!! Yes they did because the forced me to check my carry on bag and i didnt want they are racists"
Výhody: "Crew was friendly"
Nevýhody: "An hour and a half late, terrible communication about scheduling"
Výhody: "Good flight in air"
Výhody: "The seat get’s bit hard after 14 hours."
Nevýhody: "The food was ok but not great"
Výhody: "Smooth flight."
Nevýhody: "Tight seat. Small space."
Výhody: "Overall service was great."
Nevýhody: "Flight was delayed 5 hours."
Výhody: "wonderfu crew... very helpul`"
Výhody: "Everything went great. Flight left a little late but was fine and only arrived a little late. I like the side wings on head rests really help."
Nevýhody: "Seats are always hard on long flights."
Nevýhody: "Flight was horrible"
Nevýhody: "Flight delayed by 2 hours- was just sitting in the plane for couple hours before it took away"
Výhody: "Plane was on time."
Nevýhody: "My seat assignment was in the last row of the plan when the plane was not full"
Výhody: "Leg room and seats are very tight and I'm a small person."
Nevýhody: "Coach class is very crowded."
Nevýhody: "insufficient overhead luggage space"
Výhody: "The woman who helped us at the desk by the gate was possibly the single most helpful, kind Delta employee I’ve ever met. She wheeled me down the jetway and upgraded our seats. I wish I knew her name. She has very curly dark blonde hair and is petite."
Výhody: "The staff. They were very helpful and polite!"
Nevýhody: "We didn’t leave on time"
Výhody: "gate staff were great"
Nevýhody: "plane cabin staff looked overworked"
Výhody: "Delta flights run one time and their fleet seems newer than most with comfortable seating. Having free movies in the seat back ahead of you is a big plus with a good selection of movies. Snacks are good and crew is always friendly and accommodating. We fly almost exclusively with Delta for the aforementioned reasons."
Nevýhody: "Boarding is a hassle no matter the airline with few exceptions. You would think someone could figure and efficient method to get people on the planes. I suppose it could be the public that is the problem. Not a problem with Delta they run a good airline."
Výhody: "Decent selection of in-flight entertainment. (The entertainment unit was sub-par to allow full enjoyment.)"
Nevýhody: "Older plane had undersized, non-responsive touch displays so passenger behind felt like a woodpecker. Also, retrofitted to provide in-seat power with metal box under seat in front of you makes it very uncomfortable for window passengers who don't have space to stow bag under seat in front of them or for their feet. (Uncomfortable on a long flight.)"
Výhody: "the service in general very nice"
Výhody: "Nice people. Very helpful."
Nevýhody: "LOST MY BAG IN BOSTON BEFORE EVEN TAKING OFF!!!! Did not make it, and then won't deliver it when it makes it to Kathmandu! This is most distressing."
Nevýhody: "Not supplying headphones Crew not to helpful, one unpolite Refreshments ridiculous"
Výhody: "I was thankful for the early boarding with a lap infant and was very pleased with the options for entertainment on the TV monitor."
Nevýhody: "The main issue I had was that we sat in row 34 and the noise from the engines often made it difficult to hear announcements, even with headphones in. Look into possibly zoning the audio and turning it up a click or two for rows behind the engines."
Výhody: "Service from the crew."
Nevýhody: "Quality and comfort of seats. Quality of food. The TV screen was from the 80s."
Nevýhody: "Missed our connection. Spent the night in Minneapolis. Luckily we had no urgent reason to get home to."
Nevýhody: "Jet airways sucks"
Výhody: "Free first checked bag, comfy seats"
Nevýhody: "Would have liked more movie selection"
Výhody: "The only flight that was a bit better was from Mumbai to Hyderabad."
Nevýhody: "Almost the entire trip, due to the following reasons: 1. The online check in process didn't work at all. The Delta staff at the Boston airport weren't pleasant and courteous at all. 2. Poor coordination between Delta & Jet Airways - the meal preference was selected before flight at the Jet Airways website but the same didn't get registered properly, even though the website confirmed to me that it was all set. This resulted in appropriate food not being available to the customer on the flight from Boston to Amsterdam. The customer had to literally starve on the flight. 3. The pursers and stewards on the flight from Boston to Amsterdam weren't pleasant and courteous at all. For anything they were asked, their responses ."
Nevýhody: "First day our flight got canceled 1 hour before leaving the airport. No good explanation given. Planes were landing and departing from Columbus just our flight got cancelled which made no sense. Over the phone no one was really helpful. Very bad experience with Delta"
Výhody: "It only took them 10 minutes to turn things around to make up time for the delay."
Nevýhody: "The seat pockets were not cleaned."
Nevýhody: "Not having a seat assignment until arriving at the gate."
Výhody: "The entertainment system worked well and was able to keep my phone charged."
Nevýhody: "It's very cramped seating. They started boarding by rows but then gave up. Crew are nice."
Nevýhody: "Reservation. Checkin. Seating. Flight."
Výhody: "The crew was friendly and boarding was easy."
Nevýhody: "didn't provide snacks. They took a long time to retrieve the luggage that was checked at the gate."
Výhody: "Seat was ok."
Nevýhody: "Better food! Food sucked this time around"
Výhody: "Baggage policy and amenities on board as well as the Istanbul airport as a connector."
Výhody: "The food and the selection of movies"
Výhody: "customer service was great and the food :)"
Výhody: "Every thing normal and in time"
Nevýhody: "Food was everage"
Nevýhody: "No usb chargers on plane"
Výhody: "good people /service, good food and comfortable seating nice experience all in all"
Výhody: "Turkish Airlines offers an experience much better than your average two-hour plane hop in the U.S. There was a full meal served, staff were kind and didn’t try to sell a bunch of extra stuff to you, and there were many choices for in-flight entertainment."
Nevýhody: "Unfortunately, the children on the plane were really poorly behaved and loud. In addition, the flight was delayed by 1 full hour and when we arrived in Vienna our luggage (and the luggage of many other passengers) had not been sent with us. We waited in line for luggage for 30 minutes, then another line for at least 30 more minutes to report the missing bag, and we were then told that it wouldn’t arrive for another day and would be delivered to us within a 3 hour window in the middle of the day. This was essentially an entire night and day lost to a mishap that the airline didn’t even notify us of when we landed. Pretty frustrating."
Výhody: "Everything was great."
Nevýhody: "Waited on the plane for a while before takeoff"
Výhody: "Great entertainment, good seat comfort (even in economy seat), good food and friendly service."
Výhody: "The crew are very friendly and in general and the flight was very nice"
Nevýhody: "Need to have a bigger seats"
Výhody: "Comfortable seats, good food and in flight entertainment"
Výhody: "The flight was slightly comfortable, there were more food and snacks options than in other aircraft companies."
Nevýhody: "Some of the crew were very rude, making a point to show you that they were hassled by serving you. I thought that was poor service. The seats weren't all working so while the passenger in front of me reclined, my seat wouldn't making for a very uncomfortable flight. I thought the entire aircraft needed either renovation or retirement altogether. Old TVs and non-functioning seats, all made me kind scared of where I was tbh."
Výhody: "The hot stewardess. She not only was gorgeous she smelled fantastic. What a treat to look at! Hire more beautiful women. Fire the fat ones."
Nevýhody: "No where to stash my legs. Why bother to have feet, knees and legs while flying. While flying economy class, airlines should require amputation of legs at the hip. You should just do it because at the end of a long flight your legs will fall off anyhow. They will be rotten and full of ganggreene from no blood flow."
Nevýhody: "crew was so helpful"
Výhody: "Everyone we encountered was friendly and helpful. They fed us and gave us blankets and pillows and slippers. They were lots of movie and tv choices. It was a very pleasant experience."
Výhody: "Turkish Airlins is so wonderful, and I really appreciate being treated like a human being at IST (unlike Schipol, De Gaulle, other airports to connect at around Europe)."
Výhody: "Boarding was smooth. Staff friendly. Great selection of movies."
Nevýhody: "Dinner was really poor experience. However I guess it is a matter of taste (pun intended)."
Výhody: "food was good"
Nevýhody: "wifi was announced but did not work"
Nevýhody: "Comfort, service, food"
Výhody: "Pleasant, very standard flight, arrived safely."
Nevýhody: "Flight time left origin very very late at night, would suggest to leave earlier in the day"
Výhody: "Staff was friendly"
Nevýhody: "Seats too narrow and no leg room."
Nevýhody: "Crew were rude and everything we asked for was an issue like we didn't exist not sure if they had a problem because we had a baby with us"
Výhody: "Attentive crew, great food including perfect attention to our pre-arrangement for vegan meals. Good entertainment selection."
Nevýhody: "No wifi at Istanbul airport."
Výhody: "Everything was very good"
Výhody: "Great food! Also, the selection of movies and TV and other entertainment choices was wide. Seats weren't bad for an overnight flight."
Nevýhody: "No complaints"
Výhody: "Very professional. Also the transfer in Istanbul was very easy."
Nevýhody: "I felt cramped in my seat. the footrest, rather than helping, got in the way of extending my legs."
Výhody: "The entertainment and accommodations were superb. I appreciate all the things they think of to make you comfortable. The seats were a bit hard but they reclined nicely."
Nevýhody: "The first delay during my trip was due to an emergency but my layover was delayed again. I'm not sure if this is an outlier event or if this is a pattern."
Výhody: "Very friendly and accommodating staff. Helped us with luggage. Also, the food was excellent and abundant."
Nevýhody: "There was not enough milk while they know there is alot of kids"
Výhody: "My first flight with a different airline."
Nevýhody: "A very rude ticket sales woman in Turkish Airline Kiosk, wandering an airport for two hours due to untrained staff and Turkish Airlune "help desk", being cheated out of $400, and finding my baggage smashed up."
Výhody: "Food, service, comfort packs."
Nevýhody: "Not much Very decent efficient operation Always room for improvement"
Nevýhody: "I lost my connection flight because of TA, they lost my luggage + they almost lost my passport... (it goes much deeper but I don't wanna dig in it)"
Výhody: "Good food. Great service."
Nevýhody: "Small leg room. Display of entertainment system was poor quality."
Nevýhody: "Worst wheel chair service"
Výhody: "Comfortable seats. Rich food and beverages menu. Rich and updated entertainment on board. Crew is polite and service is good."
Nevýhody: "When boarding no air ventilation on board, so air is hot like sauna. After departure air condition is excellent."
Výhody: "The seats was comfortable"
Nevýhody: "The price was good"
Výhody: "I was nervous to fly Turkish Airlines; however, the crew was professional and the experience was very positive. I felt safe and well cared for."
Nevýhody: "Istanbul connection could have been smoother. The process was not efficient or clear. It worked; and I navigated it, but it could be improved."
Nevýhody: "not all the crew spoke English"
Výhody: "The Air hostess are aware of what they are doing, they can manage extra requests from different people."
Nevýhody: "The workers at the boarding they don't have good language to new people they think every one should know every thing about Turkish schedule and other information, It is a little bit strange to have no where to sit at Instambul Airport while having wheel chairs for sick people after bringing them at the waiting place where do you think they will be sitting."
Výhody: "Loved the seating space"
Nevýhody: "I was traveling with my sister and the lady's who gave us our boarding pass had trouble with our tickets and sat us separate."
Výhody: "good selection of movies free drinks"
Nevýhody: "food was not too good"
Nevýhody: "Delayed a couple hours."
Výhody: "Almost everything. Food ..."
Nevýhody: "Was great overall."
Výhody: "food is always great, even if my flight is two hours or less. seats are comfortable and I enjoy the leg space."
Výhody: "I enjoying having an aisle seat plus two empty seats next to me. I appreciated that you are conserving plastic cups. Keep up the conservation!"
Nevýhody: "All of our luggage was lost and did not arrive in Prague"
Nevýhody: "Tv screen didn’t work very well. ( picture was fine but the function buttons were terrible)."
Výhody: "Nothing. It didn't happen."
Nevýhody: "Flight to Frankfurt from Denver could have been on time so we would've made this flight to Prague."
Výhody: "I have never been treated so poorly by counter people in my life!"
Nevýhody: "After 2 hour delay, the flight was cancelled. NO ONE helped to find another flight. After waiting in line for 2 hours, the ticket agent handed me a card and said I had to call the 800 number. The person on the phone said I had to talk to ticket agent to go standby on a flight to Munich and the ticket agent told me I had to call. I was caught in a loop and no one helped. Then when it became apparent I wasn't getting out that night I was informed that there were no hotel vouchers and I would have to find my own hotel! After searching for an hour for a hotel (all were sold out in Boston) I called a friend who lives outside of Boston. No one gave me a taxi voucher because it was not to a hotel. LUFTHANSA customer service is the WORST!!!!!!!!"
Výhody: "Cuteous service"
Nevýhody: "Seats were to close together, nomlegroom, impossible when set in front reclined. Breakfast food meager."
Nevýhody: "Passport control in Frankfurt was slow, very long linen under staffed"
Nevýhody: "Flight was delayed"
Nevýhody: "More movie choices and more music choices"
Výhody: "Seating space was fair"
Nevýhody: "Too hot"
Výhody: "Staff, very good."
Nevýhody: "Space for sitting and functioning. Flight monitor not functioning."
Výhody: "The staff was friendly and professional"
Nevýhody: "The seats were too cramped, no chance to sleep on an overnight flight. In fact my back was quite sore from being cramped in the seat with no leg room and no under seat room for a small backpack. I’m only 5’2”"
Výhody: "The cabin crew was very friendly and professional. The food was good too. The flight was right on time."
Výhody: "Lots of space....very comfortable seat."
Nevýhody: "Can’t think of a thing."
Nevýhody: "Very little leg room, when perso in front of you reclines it’s impossible to open table"
Nevýhody: "Comfort was good because flight was not full and I didn't have someone sitting next to me. Otherwise the seats are too cramped and crowded in Economy. Also had to call to find out if I had to pay for seat assignment. Couldn't find information on website. Had difficulty finding correct phone number and getting through to customer service."
Výhody: "The service was amazing. Why can’t US carriers be like them?!"
Nevýhody: "They didn’t let us in the flight because the first flight was missed! It was a terrible experience to wait at the airport calling Lufthansa Airlines over and over again with no result..."
Výhody: "Beautiful new plane — supremely clean"
Výhody: "I can say with confidence; there was nothing that was good. Wait, the bathrooms were nice."
Nevýhody: "The food was horrible, the staff was rude, my flight was delayed 4 and a half hours, the plane was so hot I felt like I was going to pass out, the seats are way too small and too close to each other."
Výhody: "Nice plane. On time, excellent service, great entertainment options. I almost always fly Lufthansa as it’s the best value for the price."
Nevýhody: "Stroller damaged by cargo people"
Výhody: "My booking and ticketing went very well Lufthansa was great"
Výhody: "Good service. Multiple languages."
Nevýhody: "Lights were on too much. No time to sleep."
Výhody: "Comfort, food, service - all were superb."
Nevýhody: "Can't think of a thing."
Výhody: "On time, very pleasant crew, good, ample food."
Výhody: "Good food and movies"
Nevýhody: "seat had problems mechanically"
Výhody: "Comfortable seating so it was easy to sleep. It was a night flight and I spent most of this flight, eating dinner and breakfast and sleeping. Great cabin attendants who accommodated every need without being requested."
Nevýhody: "The check in and boarding at Logan airport was horrendous. The gate attendants didn't provide the same quality of attention and information that the inflight crew did."
Výhody: "The in flight entertainment was good and the crew was very nice, my flight was early and the boarding was very efficient. The meal was simple but good and warm. The plane was very new and clean."
Nevýhody: "The seats could've been wider with more leg room, I ended up slightly squished for my flight which was from Boston to Munich"
Výhody: "Planes were new. Delayed flights but caught up by staff."
Nevýhody: "Food was terrible. Check in process chaotic. Service was fair."
Výhody: "Crew nice. Clean aircraft. Flight smooth, arrived to destination 40 min earlier. Nothing to complain except I wish there was more room for legs . Food okish, coffee / tea were good, tomato juice not good, did not try the wines. Biggest disappointed was the breakfast in quality only carbs : muffin, granola bar and tiny fruit salad where most of the fruit was frozen. But these are small things, overall a very good flight, I will definitely fly again with them. I watched a couple of movies released this year that I wanted to see. Good job Lufthansa!"
Výhody: "The flight was on time. The crew was friendly and efficient."
Výhody: "comfort, crew"
Nevýhody: "long delay which made me miss my connecting flight, poor choice of on-board entertainment"
Výhody: "We paid for extra legroom, if not the trip would've been very uncomfortable"
Nevýhody: "I thought the food was very bad"
Nevýhody: "The second flight they board us then left us on the bus in the parking lot for 25 minutes breathing airplane fuel."
Výhody: "Excellent service....very comfortable."
Výhody: "Clarity of informations"
Nevýhody: "Every thing"
Výhody: "Very efficient, clean and comfortable."
Výhody: "Food wine and professional courteous staff. So much nicer than American airlines"
Nevýhody: "comfortable Seat"
Výhody: "Dinner was good fairly interesting and wholesome. I appreciated having real silverware, albeit only 3/4 of normal size. But for an 8:35 flight, most people would have already eaten. In contrast, 'breakfast' was a muffin, small cup of sliced fruit, and a granola bar. For a flight leaving at 8:30 pm and arriving at 10 AM, I would think breakfast, not dinner, would get the emphasis. Did get some free wine with dinner."
Nevýhody: "$35 bucks per flight leg to reserve your seat seems rude and harsh. THey don't tell you til AFTER you book the flight that seat selection is extra - spendy extra... Rude."
Výhody: "Great food, on time arrival"
Nevýhody: "Seats are very tight."
Výhody: "Overall the flight was mostly fine. It was a huge plane, but boarding and exiting were efficiently handled by the crew. The seats were comfortable and there was sufficient leg room. Meals were totally acceptable for an international flight, and the complimentary booze was immensely appreciated."
Nevýhody: "My biggest gripe, however, was with the malfunctioning entertainment system directly in front of my wife's seat. The screen intermittently flickered on and off, and would go black for long streches of time. Kudos to the attentive crew for trying their best to fix the device during the flight, but their efforts did not solve the problem. It was disappointing not to have a working entertainment system for such a long international flight--it would have made the experience much more comfortable and enjoyable."
Výhody: "The entertainment was terrific for a long flight. Staff was friendly and helpful."
Nevýhody: "Boarding was in organizes."
Výhody: "A new plane, the service was good."
Výhody: "Extremely helpful and attentive. The crew volunteered to be on this flight from Madrid in the middle of the Covid pandemic"
Nevýhody: "Best flight I’ve ever had. Need to have this many people on the plane every time"
Nevýhody: "- Leave in time - Working onboard entertainment system"
Nevýhody: "Customer service"
Nevýhody: "The food wasn’t good and it would be great if they had pasta or some vegetarian option."
Nevýhody: "My luggage did not make it despite the long layover in Helsinki."
Nevýhody: "My luggage didn't arrive to Helsinki and has been two days since I have inform and they said it was going to come the next flight but didn't sent it. I have been two days with the same cloths and no cleaning products, so disappointing they don't seem to care of all the inconvenience I have been experiencing."
Výhody: "UNCOMFORTABLE BED AND SERVICE"
Nevýhody: "BED, DRINKS"
Výhody: "The cabin crew were veey vwey friendly and nice to the passengers."
Nevýhody: "The entertainment system was little outdated( ie. lacks HD screens) and the seats were uncomfortable for night flights."
Nevýhody: "The food was poor, uninspired, ungenerous, inadequate. Perfunctory service. Poor movie choices."
Výhody: "The employee at the checkin counter in Oslo set everything up for us regarding our wheelchair and walker. She was extremely helpful, knowledgeable and kind. She arranged for a pick up in Helsinki with the airport's crew. They helped us unload the plane and then had a personal accessible bus to take us from where we landed (outside of terminal) to the gate of our next departure. The crew were all extremely professional and efficient."
Nevýhody: "The leg room is never enough on the long flights. The flight from Chicago to Helsinki at 10:00pm was not nearly as good as the flights from Oslo to Helsinki to Chicago. The crew was not as pleasant, the lights were not turned off until after 1:00 am and then turned on hours before the light "breakfast" was served."
Výhody: "Great crew and discovered blueberry juice."
Výhody: "Typical service and level of attention you'd expect in business class. Great food and wine selection. The amenity kit has exactly what's needed and not more."
Nevýhody: "Only 1 hour of Wi-fi included - seems strange for business class."
Nevýhody: "Btw you have cancelled my flight!!!!!!!! And sent me just an email."
Výhody: "It was a very smooth fly,enough space to sit,great staff."
Nevýhody: "The entertainment TV is very low quality ,bad sound and very poor choice of music.One in the front of me didn't work and I used one beside me..I don't take it too seriously,but that is what I experienced and noticed."
Výhody: "Everything, but especially the calming atmosphere with beautiful Spanish music playing while we were airing to take off."
Nevýhody: "No kiosk check-in? The airline definitely takes its making pasengers queuei for hours."
Výhody: "The crew was courteous."
Nevýhody: "Another passenger dropped a very heavy suitcase on my head. I have never been afraid for my safety before, but this time I was. I wasn't seriously hurt but what really upsets me is that the other person wasn't even reprimanded. Also, that suitcase was way too heavy and I'm surprised this person was allowed to board the plane with it. Also, boarding was horrible and the flight was late. I will never forget this experience and would avoid flying with Finnair ever again! This was really the worst flight I have ever experienced!"
Výhody: "Friendly service, lots of movies, Marimekko design."
Nevýhody: "Seats too close together front to back. If the person in front of you lies down the back of their seat is in your face."
Výhody: "They waited with connection flight."
Nevýhody: "Looks of people waiting for us. They really hated us. Luggage made it next day. No food on board."
Nevýhody: "My luggage was lost"
Nevýhody: "LATE DEPARTURE DUE TO PLANE HAD NOT ARRIVED ON TIME"
Nevýhody: "My knees dug into the seat in front of me. No hand cleaner provided with food."
Nevýhody: "They let us board before fixing an electrical problem causing major delay. They needed a new part and they thought they could jerryrig a repair!"
Výhody: "We had a row to ourselves with a seat between us. The flight was smooth. Blueberry juice. Competitive pricing."
Nevýhody: "Having to pay to reserve seats."
Výhody: "Crew was fine"
Nevýhody: "Our luggage never made it to Rome, our final destination. So now we have no change of clothes - for the next 2-3 DAYS."
Nevýhody: "It was n't their fault but My wife's passport expired in 91 days from beginning travel so they wouldn't let us on the plane to Italy."
Nevýhody: "Entertainment services weren't functional for the first 2 hours of the flight"
Nevýhody: "Don't understand why they do not open to get the seat until 36 hours ago. Our family of 4 got scattered all over; the agent was not at all helpful -- they seemed bitter about their working condition and the fact that they had to deal with dissatisfied customers. I talked to the supervisor and we were finally able to sit together just because a party of 4 did not show up. I am not at all happy with the AA for their stupid rule."
Výhody: "The options for music and movies were good, but the poor service provided, at check-in and on board, outweighed any benefit we received from the entertainment."
Nevýhody: "The crew at Barcelona Airport, especially "Javier" (he refused to give his last name or show his badge - he had it turned around) was very rude and unhelpful. We had to go to another desk person to help us who was a bit more polite. The Finnair Customer Service telephone service was completely unhelpful even though this was booked as a Finnair Flight. The crew on board was ok, at best. The food was the poorest we had in both flights we took (we travelled from Barcelona to JFK, New York, and from JFK to YVR, Vancouver). We were most pleased with our flight from New York to Vancouver, with Cathay Pacific, who, by comparison, had very helpful and pleasant staff both at the JFK Airport and on board."
Nevýhody: "Seats given away that we selected six months ago even though we checked in days early. Four family members all over plane."
Výhody: "Flight was 2 hours late taking off. Completely ruined plans we had made for our first day in London"
Výhody: "Personnel were very nice and fight was comfortable"
Nevýhody: "Received an email 30 minutes before leaving for airport that flight was on time. Went to the airport and found out flight was delayed 4 hours"
Výhody: "My son and I requested gluten free meals when we reserved our tickets. When the meal was being served the crew had NO record of our meals needing to be gluten free. So we had to get one of the meals that was being offered. This was unfortunate and they made no other attempts to rectify the situation. Also, many TV monitors were malfunctioning, including mine which did not have clear sound. It was jumbled and not even clear enough to make out words in a movie or song on the radio channels. Thank you, Emily Snyder"
Výhody: "British air is great. Great movies good food. Good service."
Výhody: "Food ok. Service fine, grew nice."
Nevýhody: "Last on board no cargo space..Sears are not great. Passenger behind my wife was pounding on the video games I the entertainment system the whole flight."
Výhody: "The fact that this is the only daytime flight from Boston to Europe."
Nevýhody: "Food was very ordinary, and drink choices may have been theoretically available but the crew did not offer the choices."
Výhody: "Friendly crew. Finnair subcontract to British Airways so this was a BA flight at a better price. Flight was far from full enabling me to stretch out."
Nevýhody: "Unable to pre select seats because the arrangement makes you neither a full BA or Finnair customer. Food was just about edible and that was the better non vegetable option. The plane was old and the in in seat screens were old too, with poor resolution (no touch screen to illustrate the aging technology). Although the entertainment selection was relatively current the aging connection in the arm rest, coupled with cheap ear buds made for a poor listening experience."
Výhody: "It was not Finnair it was all British airways."
Výhody: "I thought the cabin crew were very helpful and friendly and professional."
Nevýhody: "The seeds were too close together N20. You almost couldn't eat your food or all the laptop because you're so crowded."
Výhody: "Nice flight, plane was new so that was great. I was traveling alone and got upgraded to Premium Economy. Lovely!"
Nevýhody: "Our bag was not checked through to our final destination and was delivered a day later."
Nevýhody: "My Finnair flight from London to New York was cancelled due to weather conditions in New York. I understand that. What made me very frustrated and angry is that when I contacted Finnair to reschedule the flight I was told the flight was managed by British Airways and I would have to contact them When I contacted British Airways they said it was a Finnair flight and I had to contact them. I finally had no recourse but to buy another ticket through another airline. I feel that I should be reimbursed for my Finnair ticket from London to New York! I paid for a flight I never took. (The Finnair flight from New York to London was fine.)"
Výhody: "The staff was very nice and attentive. Boarding was timely and flight landed 30 minutes early."
Nevýhody: "Long flight with no screens on the back of the seats with personal entertainment options. Furthermore, I had a middle seat and my shoulders kept knocking into my neighbors. Worst of all, my seat didn't incline as far as the people on either side of me. Sleeping is already hard on a plane, and this made it way worse...not to mention my knees were jammed into the seat in front of me the whole time."
Výhody: "Checking was a breeze and there were no hassles getting through security. The flight was great and they even had a vegetarian option for my meal! I would highly recommend to anyone for International flight!"
Výhody: "British Airways operated this flight and it was a great experience. The seats were cramped, but almost to be expected for an economy service overseas."
Výhody: "I never took it because....."
Nevýhody: "your customer service agent refused to help, and I had to fly to New York and take a different flight to London, and the whole thing cost me an extra $2900."
Výhody: "Maybe they should call these flights "Byzantine Airways". Finnair doesn't fly Boston to London, so my Finnair flight was on British Airways, but I did it that way because BA wanted more money that day. As a flight, it was OK. I don't think I have much to say about Finnair."
Nevýhody: "at least 10 people were waiting at the wrong gate when they finally announced the gate change. the gate was on the other side of the terminal and nothing was indicated on the information screens"