Nevýhody: "Entertainment didn’t work, the crew did nothing to help. The plane was hot and stuffy. My luggage is lost."
Výhody: "The crew service was very good, as was the food. The only complain is about the entertainment, hope to update the touch screen."
Výhody: "Excellent service from the crew and prices were good."
Nevýhody: "The seats seem to have gotten smaller and were rather uncomfortable for a 7 hour flight."
Nevýhody: "Children children children....."
Nevýhody: "Screens need update, mis functions on equipment"
Nevýhody: "Terribly uncomfortable seat."
Výhody: "Seats very comfortable; real feather pillow! Everything was on time."
Nevýhody: "Breakfast consisted only of sweet items -- I didn't touch it."
Výhody: "Both the flight crew and the flight attendants were great. It was the smoothest landing I have had it quite dome time"
Nevýhody: "I asked the Chinese flight attendant in economy to please ask the man in front of me to put his seat up since the captain and purser had already asked us to do so in three languages The man in front of me refused to do so. She said she was going to start at the front of the plane and let him leave his seat back making it difficult to see my tv monitor. I thought that she should’ve said that it was time to put your seat up. It was frustrating that she didn’t support me and the request of the captain. Your seats are very uncomfortable upright when the person in front of you has their seat back."
Výhody: "Took care of every need with a smile and class"
Nevýhody: "Seats uncomfortable"
Výhody: "The length of the flight"
Nevýhody: "3 of our 5 suitcases were out of luck to make it.. they damaged our 2 new luggages and the third one.. we only realized at home... now I have to deal with that too so I will be with Swiss on my mind for a while.. never again!!!"
Výhody: "The flight attendants were professional and helpful."
Nevýhody: "We were glad to have extra leg room at the bulk head, however, the seats themselves were extremely narrow. My elderly father found it exceptionally difficult to sit and stand from the seat. The seat table creates an ever tighter fit for someone with special needs."
Výhody: "The planes are clean and relatively comfortable."
Nevýhody: "Extremely rigid rules. My flight was the day of the blizzard in Boston, Tues, 3/13. Despite 5 calls to Swiss to reroute me out of Montreal, an airport I could actually get to, they would not relent. I finally just drove there and a really nice agent changed my flight since Logan was closed and all public transport was shut down. Even if my scheduled flight from boston wasn't canceled (I have no idea) they were incredibly unhelpful about the fact that I physically could not get to logan in time for my flight. (Mass DOT was asking everyone to stay off ALL roads). THEN on the way home, they would NOT let me fly back to Montreal where my car was!! WAY TOO RIGID RULES. Screw the customer!"
Výhody: "Crew helpful. Seats comfortable. Slept most of flight."
Nevýhody: "Didn’t bother me because sleeping but much of flight apparently the entertainment system had issues"
Výhody: "I thought the attendants were nice and that it was an easy, relaxing flight."
Výhody: "We like being able to check our ski equipment without extra charge. Service is consistently professional and courteous."
Nevýhody: "Being charged for seat selection. The late hour of departure for the Boston to Zurich flight."
Výhody: "Very professional!"
Výhody: "On time; everyone friendly and helpful."
Nevýhody: "Staff not very friendly. Very small seat. Worn out plane."
Výhody: "Kindness, courtesy and smiles"
Nevýhody: "nothing in particular"
Výhody: "Crew was courteous."
Výhody: "Flight attendants helpful, efficient, food was good. Leg room more than adequate."
Nevýhody: "My entertainment unit was not working the whole flight."
Výhody: "Just another flight, nothing special."
Výhody: "Swiss chocolate is always welcome!"
Nevýhody: "The food in economy class was one of the worst i have ever got in a flight. The chicken was not cooked completely. One of the side dishes was impossible to identify, perhaps past mixed with bread crumbs, only breadcrumbs, who knows? Ver disappointing for swiss. You were doing so much better in the past..."
Výhody: "The woman who checked in my baggage was very helpful and patient. I had to re-arrange some weight and she assisted me in maximizing weight and minimizing cost. The flight attendants we very kind in trying to assist me in finding appropriate food. The flight was very comfortable and the flight attendants were wonderful all-around."
Nevýhody: "Boarding of the flight was delayed which impacted our arrival time in Zurich. I had a connecting flight- but so did at least 10 other Swiss flights at that time. The queues for customs were incredibly long and the only reason I made my flight was because I ran through the airport. I also had a challenging time with food. I am celiac and often cannot eat the standard fare on planes. I called in advance of my flight to notify someone of my allergy - and they told me the only way I could ensure such a meal was by purchasing a meal that cost $30. I was not willing to pay such a hefty surcharge for food because I had already payed a bit extra than budgeted because my partner had recommended the excellent service of Swiss. I have traveled on several airlines for intercontinental flights between Boston and Europe - and have always had my allergy accommodated at no extra cost. Once on the flight - I was offered an orange and banana for dinner and a small yoghurt for breakfast. I will be flying Swiss again in December and I sincerely hope they will be better equipped to provide for my dietary requirements."
Výhody: "Quiet, staff do not bother you. Seats are big enough to rest."
Nevýhody: "Boarding and sitting takes a bit of time."
Nevýhody: "I liked everything except the airplane itself, which I hated. I was fortunate enough to get an exit row on my long flight going over; I did not get lucky on my way home. The flights between Zurich and Brindisi were more comfortable than the long haul flights. The long haul flights are abominable and should be outlawed by governments as they are currently configured. The boy next to me literally could not fit his legs/thigh bones in the space provided by his seat. I did okay as I am not tall, until the woman in front of me decided to lean back. It is not her fault, however, though I thought nasty things about her and periodically tried to dig my knees into her back to get her to lift up her seat. The fault belongs entirely to Swiss Air, which chooses to treat human customers as steerage. The only thing that made the experience worse was the impossibility of choosing my seat online for my return because I had only a smart phone with not-great wifi available. Choosing one's seat should not be dependent on having good wifi and a computer, however. It is bad practice to "sell" seat choices. The families around me were not able to sit together because of this shoddy, greedy practice on the part of the airline. It is also not fair, subsequently, that other passengers are faced with giving up the seats they've chosen, or been given, to assist families in sitting together. Honestly, the extent of the greed on the part of airlines nowadays is astonishing. What used to be a thoroughly enjoyable way of traveling has become an ordeal at best."
Výhody: "Very pleasant flight, excellent take off, didn't feel a thing. The crew was friendly and helpful."
Nevýhody: "Too narrow seats."
Výhody: "Quick flight, good service"
Nevýhody: "Old airplane crappy entertainment system"
Výhody: "Staff was friendly and accommodations were nice"
Nevýhody: "Delayed flight and lost my luggage..."
Výhody: "Nothing! It was the first day of our honeymoon, and it was ruined by Swiss."
Nevýhody: "This (attempted) flight was like living a nightmare. The aircraft had a problem with the A/C, so we sat in the extremely hot aircraft on the tarmac for 2 hours while they tried to fix the problem. Then, when we were finally told that the aircraft could not fly, the Swiss staff said that we were "not allowed" to leave the aircraft. After stressed passengers confronted the crew demanding to be let off the aircraft, we went back into the terminal to wait for hours in line as just two Swiss staff filled out hotel vouchers by hand for over 200 passengers. Adding insult to injury, we were then told to wait for a hotel shuttle at the curb, despite the fact that the shuttle had stopped running hours earlier at midnight. I didn't fly to Switzerland until the next day, losing hundreds of dollars on a missed hotel stay in Zurich, and travel plans. And it was an awful start to my honeymoon. The way the Swiss staff treated us was unconscionable and insulting. They have not responded to my several written complaints, so maybe Kayak can help!!!"
Výhody: "Brand new plane, with ultra modern seating. We had a lot of room."
Nevýhody: "We sat in the plane for 40 minutes before takeoff"
Výhody: "Staff was very polite"
Nevýhody: "Our flight got cancelled and it was slow rebooking very confusing"
Nevýhody: "Communication was terrible."
Výhody: "We had delays boarding and no one was there to explain why."
Výhody: "The flight experience was efficient and secure; that's good. Staff generally professional."
Nevýhody: "The seats were too small, and the food wasn't good enough, especially the 'salad' which consisted of some moderately old browned lettuce with no tomatoes. Happened on my flight back as well. The one time when I thought the staff faltered was when I hit the paige attendant button, and noone came for 25 mins. I ended up walking to the back of the plane and asking for water myself. I also thought some of the materials used in the plane were cheap, like the foldout tables on the back of the seat, the pillow covers, and the headphones (one of which broke midway). The headphones don't cover the noise of the jet in flight very well."
Nevýhody: "Terrible service. Crew was unfriendly and unhelpful. There seems to be an element of arrogance when flying with this airlines."
Výhody: "On every flight I have ever been on, if I request it I can get a whole water bottle vs. the small cups offered...however on this flight they refused saying 'it is against the rules"?? As a result I had to bother the flight crew over 10 times to refill my small glass...a huge inconvenience for both of us. The other inconvenience (one I have not experienced in over 5-6 years) was the the headphone jacks were the old fashioned kind...meaning you could not use your own, and the buds given by the airline were very uncomfortable."
Výhody: "Good entertainment"
Nevýhody: "Seat was broken. No leg room. Really no room at all if person in front is reclined."
Výhody: "Crew was great, polite and pleasant. This is the only good thing about the flight."
Nevýhody: "The agent at the check-in had no clue what he was doing. He had to ask his neighboring agents a dozen questions to check us in (4 passengers, 3 bags and 2 car seats). On top of that, his whole demeanor was condescending, treating us as if we had never flown an airplane before. We are big are traveling light, so we had 2 small suitcases, small enough that we never have to check them in for the US domestic flights. I asked the check-in agent if the small ones were needed to be checked in or if they could be taken as carry-ons. He made a big deal that they were too big and had to be checked in. But when we boarded the plane, we saw that about a quarter of the carry-on bags in the plane were as big as our small suitcases! We were in row 30+. The leg room was the narrowest I have had in all international flights I flew in. Having longer than average legs, it was pure torture for the duration of the overnight flight. The best part of the dinner they served was the croissant - that should give you an idea. I don't think I would voluntarily choose Swiss Air again."
Nevýhody: "late due to late arrival to Zurich, 45 min late."
Výhody: "Everything. I have been Flying Swiss for 10 years back and forth to Europe, must be over 25 flights I have taken with them. I think there has only been ONE delay in all those flights, and that was because of bad weather. I feel safe on every flight I take with them, they are sticklers for safety regulations and always get out on time! The planes are always clean. The flight attendants are always making sure you are ok, without bothering you too much! I wish they flew US domestic flights! I would never fly any other airline!"
Nevýhody: "not much leg room, but that is typical on ALL planes... just the nature of the beast. Nothing more negative to say about Swiss... every other airline should take a lesson from them. I said "good" for teh food because it's airline food... as far as that goes Swiss is ok... I never like airline food anyway, and you get on eh plane at 9:00pm, who wants to eat dinner at that time anyway??"
Výhody: "Was fed dinner and breakfast on an overnight flight, all was very good. Pillows and a blanket made it a very comfortable flight"
Nevýhody: "meal choice run out very soon and I could not get what I wanted to get"
Výhody: "Everything. Service was excellent."
Nevýhody: "Everything was very good."
Nevýhody: "Was perfect"
Výhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Výhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund or a voucher"
Výhody: "Baggage policy and amenities on board as well as the Istanbul airport as a connector."
Výhody: "Crew was not very frindly and the Turkish airlines staff at Istanbul are not at all friendly and so rude. I will never recommend Turkish airlines to anyone."
Nevýhody: "Too tight seatings"
Výhody: "flights on time. special meals I ordered were provided."
Nevýhody: "very long check-in line. took over 1hr to check in. tried to check-in online in advance, but system did not allow me to do this."
Výhody: "Slept in the flight for 5 hours and my toddler did too , was quiet in the cabin and this is the only good thing"
Nevýhody: "Boarding they kept me and couple othee guys like seeiously 5 staff people at the gate doing nothing and you ask anyone please help i want to tag my stroller so i can board ans go on boarding line, no response only one peeson will work. the rest of the four are completely useless, i eventually told my wife to board with our daughter so they have the time to sit and prepare food etc and pull things they will need durimg flight Andi waited on this last staff person at the gate until she gave me the tag to the stroller and boarded later First meal they said either fish or beaf meat balls, i like both and no problem, but the crew said no fish anymore so you you will take beaf, OK Luckily neither my wife or daughter ate it Because after I ate it, 3-4 hrs later, I had the worst stomach pain ever and was in pain the rest of the flight and the remaining of the day after we landed FYI I ate just crackers and like all bread sandwiches all morning and was completely fine- just the beaf meat balls either not cocked or remains of non good beaf and other things- horrible food"
Nevýhody: "Passengers were throwing up and the crew did not pass through the cabin to provide any sickness bags. I had to swap my first row seat to the last row as a passenger next to me had thrown up which had caused the entire seat to be dirty."
Výhody: "Stewardess were very friendly and helpful, the food was reallz delicious. You have enough space for your leg even on Economy class."
Nevýhody: "To long of a flight"
Výhody: "Turkish Airlines offers an experience much better than your average two-hour plane hop in the U.S. There was a full meal served, staff were kind and didn’t try to sell a bunch of extra stuff to you, and there were many choices for in-flight entertainment."
Nevýhody: "Unfortunately, the children on the plane were really poorly behaved and loud. In addition, the flight was delayed by 1 full hour and when we arrived in Vienna our luggage (and the luggage of many other passengers) had not been sent with us. We waited in line for luggage for 30 minutes, then another line for at least 30 more minutes to report the missing bag, and we were then told that it wouldn’t arrive for another day and would be delivered to us within a 3 hour window in the middle of the day. This was essentially an entire night and day lost to a mishap that the airline didn’t even notify us of when we landed. Pretty frustrating."
Výhody: "Great entertainment, good seat comfort (even in economy seat), good food and friendly service."
Výhody: "All was great, until..."
Nevýhody: "... the person in front of me reclined their seat. That was the end of my comfort. I’m 5.11”- 1.80cm. Couldn’t watch tv, had trouble eating."
Výhody: "Good service, friendly staff."
Nevýhody: "Istanbul airport is obviously outdated and very crowded. Only one restroom for a huge area around gates 300-309."
Výhody: "Comfortable seats, good food and in flight entertainment"
Výhody: "Crew was good"
Nevýhody: "Seats on the way to Istanbul were extremely small. One of them was broken and did not recline. Food was not good."
Nevýhody: "crew was so helpful"
Výhody: "I bought a ticket for three persons: my wife, my daughtet and me. I am Nigerian, my daughter American, and my wife's Turkish. However, because of the diplomatic row between Turkey and the U.S., my daughter was refused entry into Turkey. Turkish airlines' policy was to refund the ticket of any American caught in this row. They said they will refund my one month old daughter's ticket. However, my wife and i will not receive a refund. We bought the three tickets together. Our ticket numbers ended in 235...51, 235...52, and 235...53. However, they will not refund our whole money by cancelling the ticket but only that of my daughter. So this is the question: Does Turkish airline want me to leave my one-month old baby in the U.S. and tavel with my wife to Turkey? What kind of parents will we be if we were to abandon our daughter to take a trip to Turkey. Even, the people in Turkish airlines will judge us evil parents, yet that was exactly the only option they gave us. Lose your daughter or lose your ticket money. They will not even just change our iternary or give us another destination we suggested without penalties which are almost 3/4 of our initial ticket price. They just made away with our money. You cannot say, 'We are cancelling tickets for American citizens' but make no exception for parents of infant citizens. This is the height of criminality. So, me and my family couldn't take the flight and lost $1500. We had to buy another ticket by airfloat to get to Georgia. But Turkish airlines refused to even contact us on the refund for my daughter. A truly criminal enterprise."
Nevýhody: "They had a vague refund policy for Americans, forgetting that American infants can also have none-American parents who are as much victims in this as the American infant. For them to be myopic and keep repeating talking points of their refund policy is unfortunate to say the least."
Výhody: "food was good"
Nevýhody: "wifi was announced but did not work"
Nevýhody: "Comfort, service, food"
Výhody: "(see above)"
Nevýhody: "(see above)"
Výhody: "Great crew and food"
Nevýhody: "Seat comfort/space"
Nevýhody: "Crew were rude and everything we asked for was an issue like we didn't exist not sure if they had a problem because we had a baby with us"
Výhody: "Attentive crew, great food including perfect attention to our pre-arrangement for vegan meals. Good entertainment selection."
Nevýhody: "No wifi at Istanbul airport."
Výhody: "Window seat, decent selection of movies / shows."
Nevýhody: "VERY small seats. Staff not very attentive."
Výhody: "Crew members were nice People were good at check in as well"
Nevýhody: "It was ok but room to improve everywhere It's matter of process where it may help to choose international standards rather than follow ones preferences"
Výhody: "Comfort and boarding was well done, comfort is really good"
Nevýhody: "Crew was little bit nervous and not nice all the time!"
Nevýhody: "There was not enough milk while they know there is alot of kids"
Výhody: "It was a full plain but overall ok I will take this flight again"
Výhody: "Service was nice, crew was very respectful and the gift were well within accomidation"
Nevýhody: "Leaving the aircraft by stairs to the runway"
Nevýhody: "Horrible customer service. We paid in case of change in flight plan .your airline said no money back."
Výhody: "Good food. Great service."
Nevýhody: "Small leg room. Display of entertainment system was poor quality."
Výhody: "Comfortable seats. Rich food and beverages menu. Rich and updated entertainment on board. Crew is polite and service is good."
Nevýhody: "When boarding no air ventilation on board, so air is hot like sauna. After departure air condition is excellent."
Výhody: "The seats was comfortable"
Nevýhody: "The price was good"
Nevýhody: "not all the crew spoke English"
Nevýhody: "I don't why the take-off and landing are late. The boarding started late! the plane stayed on the ground for minutes doing nothing! and in the end the plane arrived half an hour late!"
Výhody: "It was nice and easy trip to USA and back home to Moldova. Crew was attentive and helpful. Food was good and plenty to drink."
Nevýhody: "It was red eye, and the light in the cabin did not turn off for a long time."
Výhody: "The flight was good. The food was good and the air hostesses were courteous. There was fair leg space in the economy flight and entertainment was also good. However, the negatives far outweighed these positives."
Nevýhody: "The layover arrangements were a shame. No proper accommodation was provided despite having over a 24 hour wait period. I along with other passengers were stacked in dorm style non barricaded rooms in 1.5ft wide beds like animals. It was in total poor taste. Half the Turkish Air employees I approached at the Airport for help with directions and clarifications were dismissive to the point of being obnoxious. Walking through the airport, all I could think was what a disorganized and hard to navigate airport it was. It was an unpleasant experience and I will never recommend Turkish Airline to anyone. It was my first Turkish air, and it will be my last."
Výhody: "The Air hostess are aware of what they are doing, they can manage extra requests from different people."
Nevýhody: "The workers at the boarding they don't have good language to new people they think every one should know every thing about Turkish schedule and other information, It is a little bit strange to have no where to sit at Instambul Airport while having wheel chairs for sick people after bringing them at the waiting place where do you think they will be sitting."
Nevýhody: "Delayed a couple hours."
Výhody: "Flight was great overall, but the one piece that I'm hoping is not a repeat is the overly frequent reminders, especially since this was an overnight flight."
Nevýhody: "Too many redundant and unnecessary announcements"
Výhody: "I liked the food"
Nevýhody: "Seats were very uncomfortable, the entertainment screen haven't changed since 2001 i guess; very bad quality, and it broke down at the middle of flight."
Výhody: "The food was excellent on this airline. The service was great. I recommend this airline."
Nevýhody: "Sadly the airlines treat us like cattle now the way they squeeze us in like sardines in their non-adjustable seats. This appears to be true on all most airlines."
Nevýhody: "The flight left very early, without prior warning, so that I almost missed it, despite arriving at the gate at the designated boarding time! The breakfast was also barely edible, which was a surprise as the other times I have flown Turkish the food has been delicious."
Výhody: "lots of leg room good food"
Nevýhody: "Flight was delay and we are waiting in plane food was not enough good, no menu was provided, the plane was dirty..."
Výhody: "nice large screens for entertainment."
Nevýhody: "the cabin temperature was too warm making the flight rather uncomfortable."
Výhody: "My check-in experience was very bad. I was doing a business class check-in which was not at all a "business" class experience. The agent was very inexperienced and rude."
Výhody: "Arrived early, nice bus. Class lounges"
Nevýhody: "Friendly flight attendants, more comfort . Better food. Faster service"
Výhody: "I enjoying having an aisle seat plus two empty seats next to me. I appreciated that you are conserving plastic cups. Keep up the conservation!"
Nevýhody: "All of our luggage was lost and did not arrive in Prague"
Nevýhody: "Tv screen didn’t work very well. ( picture was fine but the function buttons were terrible)."
Výhody: "Nothing. It didn't happen."
Nevýhody: "Flight to Frankfurt from Denver could have been on time so we would've made this flight to Prague."
Výhody: "The crew on the jet were fine. The entertainment was good too."
Nevýhody: "The crew at checkin we’re pretty awful. They were rude and not very helpful. I witnessed 3 customers have poor service in front of me and then they weren’t helpful with me either. The plane changed and I had paid for a seat and I lost my money and the seat I paid for and was never notified."
Výhody: "Great service and timeliness."
Nevýhody: "I wasn’t offered earphone headset so I could not enjoy entertainment."
Výhody: "Staff, very good."
Nevýhody: "Space for sitting and functioning. Flight monitor not functioning."
Výhody: "Sandwiches seeved"
Nevýhody: "Plane was 1/2 hr late due to computer issues"
Výhody: "The staff was friendly and professional"
Nevýhody: "The seats were too cramped, no chance to sleep on an overnight flight. In fact my back was quite sore from being cramped in the seat with no leg room and no under seat room for a small backpack. I’m only 5’2”"
Výhody: "The cabin crew was very friendly and professional. The food was good too. The flight was right on time."
Nevýhody: "Break between the 2 flights of mire than 6 hours."
Nevýhody: "I wish service could be a bit faster. Due to turbulence our second meal could not be served at all. Not sure why the passengers were not served as they were seated. Some passengers were served, some didn’t get served at all. It was a long journey coming from Boston. Imagine arriving home after 1 am without any food."
Výhody: "The flight was fine. However, because of a potential snow storm in Boston for 3/21, the flight with Lufthansa was cancelled. We were switched to TAP Portugal for the 22nd. When we arrived at Logan airport, we were told by TAP the flight is overbooked, but there is a chance we will get seats. We did get seats at the last moment, always kept abreast by TAP representatives. The flight was a non-stop flight, leaving at 6 PM arriving by 6 AM, far better than the connections with changes the day before."
Nevýhody: "Comfort was good because flight was not full and I didn't have someone sitting next to me. Otherwise the seats are too cramped and crowded in Economy. Also had to call to find out if I had to pay for seat assignment. Couldn't find information on website. Had difficulty finding correct phone number and getting through to customer service."
Výhody: "-Flight attendants were wonderful, courteous, and attentive to all. -The pilots kept us informed of the status of the flight -The flight departure and arrival were on time as promised."
Výhody: "Like food and stagf"
Výhody: "If you want to improve you need more staff to service massive numbers of travellers."
Nevýhody: "Most of it okay except add more toilets or arrange a proper way to deal with large numbers of travellers"
Výhody: "Comfortable seats; food was adequate"
Nevýhody: "Seats seem a bit close to one another, with little knee room"
Výhody: "High quality service, attentive flight attendances, as always on Lufthansa."
Výhody: "Crew was very nice, easy boarding"
Nevýhody: "Horrible food, very small, cramped seats. The cabin was extremely cold, even with my jacket on."
Výhody: "Very smooth flight, great service. Chose the first row in economy which had tons of legroom. Connected in Frankfurt, very easy connection."
Nevýhody: "Passport control in Frankfurt doesn't open until 530a so we all had to wait in line. The TV monitor was not as sensitive and would fall easily downwards sometimes."
Výhody: "It was one of the best flight experiences in my life. Flights on time and suitcases delivered immediately."
Nevýhody: "Staff wasn’t particularly friendly, seats were the most uncomfortable ever"
Nevýhody: "Stroller damaged by cargo people"
Výhody: "There was nothing I liked. The walk was too long at Frankfurt"
Nevýhody: "My granddaughter of 3 years had painful ear block and the crew was so unfriendly about it unlike other airlines that try to offer remedies."
Výhody: "Comfortable seats, good leg room, pleasant staff"
Nevýhody: "We were late arriving in Prague and then waiting for my luggage only to realise after waiting till the very last luggage THAT my luggage was left in Frankfurt and I didn’t get it til 21.00hrs - totally ruining my plans for my first night in Prague!!!!"
Výhody: "Pleasantly surprised by the leg room for economy class--albeit I'm of small stature"
Nevýhody: "Being on-board at the gate for an hour, due to a technical issue not meeting flight captain expectation"
Výhody: "Comfort, food, service - all were superb."
Nevýhody: "Can't think of a thing."
Výhody: "Perfect service from crew members. Comfortable seats. Wonderful pilots!"
Nevýhody: "Cramped boarding area."
Výhody: "Comfortable seating so it was easy to sleep. It was a night flight and I spent most of this flight, eating dinner and breakfast and sleeping. Great cabin attendants who accommodated every need without being requested."
Nevýhody: "The check in and boarding at Logan airport was horrendous. The gate attendants didn't provide the same quality of attention and information that the inflight crew did."
Výhody: "The in flight entertainment was good and the crew was very nice, my flight was early and the boarding was very efficient. The meal was simple but good and warm. The plane was very new and clean."
Nevýhody: "The seats could've been wider with more leg room, I ended up slightly squished for my flight which was from Boston to Munich"
Výhody: "comfort, crew"
Nevýhody: "long delay which made me miss my connecting flight, poor choice of on-board entertainment"
Výhody: "On time"
Nevýhody: "They ran out of food choices, so I had to go with mushroom pasta."
Výhody: "Food wine and professional courteous staff. So much nicer than American airlines"
Výhody: "When in the air crew attentive"
Nevýhody: "Late boarding after allowing priority customer to board, Crew then took ages to start to finish boarding and taxi , Plane sent to furtherest runway, Made little time up,"
Nevýhody: "A large airport with gates very far apart...connecting flights booked too closely together! I got to gate for next Lufthansa flight and was denied access"
Výhody: "Dinner was good fairly interesting and wholesome. I appreciated having real silverware, albeit only 3/4 of normal size. But for an 8:35 flight, most people would have already eaten. In contrast, 'breakfast' was a muffin, small cup of sliced fruit, and a granola bar. For a flight leaving at 8:30 pm and arriving at 10 AM, I would think breakfast, not dinner, would get the emphasis. Did get some free wine with dinner."
Nevýhody: "$35 bucks per flight leg to reserve your seat seems rude and harsh. THey don't tell you til AFTER you book the flight that seat selection is extra - spendy extra... Rude."
Výhody: "Overall the flight was mostly fine. It was a huge plane, but boarding and exiting were efficiently handled by the crew. The seats were comfortable and there was sufficient leg room. Meals were totally acceptable for an international flight, and the complimentary booze was immensely appreciated."
Nevýhody: "My biggest gripe, however, was with the malfunctioning entertainment system directly in front of my wife's seat. The screen intermittently flickered on and off, and would go black for long streches of time. Kudos to the attentive crew for trying their best to fix the device during the flight, but their efforts did not solve the problem. It was disappointing not to have a working entertainment system for such a long international flight--it would have made the experience much more comfortable and enjoyable."
Nevýhody: "Boarding was in organizes."
Výhody: "A new plane, the service was good."
Nevýhody: "The crew was not friendly. The cabin temperature was set very high (~75f or higher) the entire flight without any individual vents for airflow, so that many passengers were uncomfortable and sweating during the flight. The food provided was poor quality (for the meal, I chose chicken which was boiled pieces of chicken without any flavor - I feed my cats better!). I will try and avoid flying this airline in the future at all costs."
Výhody: "Cabin Crew was very pleasant and supportive of families with children"
Nevýhody: "The seats are designed for individuals who weight less than 100 lbs and no taller than 5'5". Granted, this was an economy seat. However, I should be able to sit in a seat without the seat in front of me literally 6 inches away from my face. I have traveled internationally countless times, but never have experienced such an uncomfortable flight. I will never fly with Lufthansa internationally again.not because of the crew, because their head office insists on squeezing every inch out of their planes without regard for passenger comfort."
Výhody: "Easy boarding, except for delay leaving Munich. Crew was very accommodating, saw to every need I had. Entertainment made the 8 hour flight seem to go by faster."
Nevýhody: "Food was not tasteful or enjoyable."
Nevýhody: "There was no indication at Kayak that there is a charge to pick a seat before the day of the flight. I understand premium choice, but this was for every seat reservation. The seats were not very comfortable."
Výhody: "I have liked everything in lufthansa there was nothing to complain about thanks lufthansa for your respectful and helpful"
Výhody: "The in flight entertainment and food were fantastic, the crew was friendly, and everything was very clean."
Nevýhody: "The connecting flight was late."
Výhody: "Flights were not full, very nice! Entertainment system was vast and the quality was great, brand new movies and shows."
Nevýhody: "More than one type of beer please, I was economy class so comfort will always me just ok, nothing to really be done there"
Nevýhody: "Everything, this was a total nightmare, my flight left Boston two hours late and my connecting flight in Munich had already left for Pisa. They then put me on a flight that day to Rome so I could get a flight from there to Pisa and when I got to Rome they ended up printing me a wrong boarding pass to Pisa and I ended up in Florencewhich I then had to take a train to Pisa because there were no other flights going to Pisa from Florence that day and the topper is I still have no luggage as they LOST it."
Kayak offered terrible service, and was unwilling to come up with better alternatives to fix their mistake. Don't choose KAYAK, if the airline cancels the flight, KAYAK only makes effort to avoid any accountability.
Výhody: "I've flown SAS a few times and have always been favorably impressed with the service. On this flight we booked the "bare bones" fare and paid extra for checked bags and extra-legroom seats. The overall cost was still better than most other airlines."
Výhody: "First time on SAS in many years. Service was lower than average. Will fly with other carriers on my next Euro trip."
Nevýhody: "Flight left Boston 1.5 hours late. I barely made my connecting flight but my checked bag did not. SAS outsources to GBS to handle missing bags. They promised 24 hours to deiiver to my hotel, but took 3 days. No one answers their phone. Terrible experience."
Nevýhody: "Uncomfortable seats."
Výhody: "The stand was really kind."
Výhody: "SAS generally has better planes and more space than most airlines especially in economy class. Seats were comfortable, not too tight. Food was good. Most SAS planes are really nice and new. On this flight they had a problem and had to use one of their older planes. It was still pretty nice, but the entertainment system on the older plane was a little dated."
Nevýhody: "Used backup plane. It had an older entertainment system."
Výhody: "Excellent leg room in first seat near emergency exit door"
Nevýhody: "Seat was close to toilets so a lot of traffic"
Nevýhody: "Last plan of the day waits for all transit passengers! Never take the last plan out of SAS hubs anywhere if you want to avoid delays..."
Výhody: "We mentioned it was our anniversary and thought about moving up to SAS Plus, but the cost was not an option to us. She moved us up before we got on the plane! Extremely nice!!"
Výhody: "on time"
Nevýhody: "food selection"
Nevýhody: "The flight good bit it’s always crappy when you loose your luggage"
Výhody: "flight arrived on time"
Nevýhody: "The food was poor, ventilation system in the cabin terrible. Smell from bathrooms during the whole flight, both ways. SAS lost our luggage and nobody seams to care about it. They know that there is a problem with luggage transfer on connecting flight, but don't bother to do anything about it. Customer service representative is not able to provide any information, doesn't even understand English well. Nobody answers the phone... At this point, we're still waiting for our bags"
Nevýhody: "Poor customer service. No notification via text or email that there was a 5 hour delay, and no immediate rerouting for connecting flights. a 15 hour trip turned into 24+. Worst SAS experience ever."
Výhody: "Alot of room for legs, good hp service"
Nevýhody: "No snack with beverage before dinner, no choice of food , On connecting flight Kopenhagen-Krakow only Coffee/tea, no snack again, for passenger going over see very poor !!!!"
Výhody: "Flight was on time. Boarding was simple and easy. Staff were excellent in handling the boarding process and very prompt in getting people seated/luggage put in to overhead lockers, free tea and coffee was provided which assured that extra comfort, would definitely recommend."
Výhody: "Flight was unremarkable in every good way. Food was above expectations and the crew was exceptional."
Výhody: "On schedule,great crew"
Výhody: "Comfortable flight."
Nevýhody: "Only one meal option ( with meat). Alcoholic beverage not included."
Výhody: "The gate agent at check-in was very helpful and knowledgeable. The entire ground crew did a good job. The crew was friendly and attentive. The plane was clean. The entertainment options were more than adequate. Bathrooms were well kept."
Nevýhody: "I know you can't expect coach to be luxurious. But the space between seats in the airline industry in general have gotten ridiculously small. Words were exchanged between my wife and the lady (nothing extreme, but still) in the seat in front of her. When the lady leaned her seat back, my wife could barely watch her movie. All in all, I would definitely fly SAS again."
Výhody: "Cheap, more than basic, and comfortable. No major complains."
Nevýhody: "The o my thing that could be improved is a lrger selection of movies, and better food. Food is acerage compared to everything else."
Výhody: "Great takeoff and landing.Care ethics of the stuff was excellent. The quality of the food was very good and it was served with care."
Výhody: "I loved that there were a lot of different movies, TV shows, games, music, and more to choose from- all for free! Then there was a dinner- not bad at all-, a snack later on, and breakfast too, all included. Headphones if you needed them ( lifesaver there as I had temporary misplaced mine), a blanket, and a pillow. The crew was really polite, and there was never more than one person in line for the bathroom."
Výhody: "Seat room good. Food very good. Flight attendants excellent."
Nevýhody: "Nothing comes to mind at this time."
Výhody: "Plane was clean, flight staff was friendly."
Nevýhody: "No problems!"
Výhody: "Quality of service and equipment"
Nevýhody: "Small, uncomfortable seats which is tough for a long fight."
Nevýhody: "Almost absent crew And almost no service. Made flight with United and with United connection. SAS lost my connection, told ME I canceled my reservation. What a mess that was! I could also not reserve any seats online because flight was partner united flight and neither airline would allow me to choose seats."
Nevýhody: "Delay after delay. Screaming kid the whole flight. Could not sleep."
Výhody: "Overall excellent"
Výhody: "I had a connecting flight in Stockholm and forgot my laptop in the first plane. SAS personnel was very friendly and got me my laptop quickly and I was able to make my connection, even though it was pretty tight."
Nevýhody: "Seats with too little space."
Výhody: "Best food on an airplane I have ever had. Great service from the cabin crew."
Nevýhody: "Cabin extremely dated. Lie flat seats not flat. No built in entertainment but rather iPads handed out by cabin crew."
Výhody: "crew was really nice and efficient"
Nevýhody: "no complimentary beverages"
Výhody: "Crew were nice, boarding ok and on time, flight took shorter when planned."
Nevýhody: "Premium seats didn't have enough leg room to stretch, they could change the wall into curtains as in Lufthansa."
Výhody: "The leg room. The great service and attitude."
Nevýhody: "The food... needs to be improved, even if it means charging a fee."
Výhody: "Was able to selct my seat"
Nevýhody: "Had to pay €70 to check in luggage - most expensive ive ever seen! No beverages other than coffee and tea abailable, water could be appreciated"
Výhody: "Flight was not full so there was plenty of room."
Nevýhody: "to realise at the airport that they will charge me 70 EUR for one luggage for one way only is outrageous! it wasnt clear at all that there wasnt luggage included in the price of the ticket... all of my previous tickets bought via kayak and priceline were also with luggage included and we have understood the given price as including luggage! i find it very negative and very bad experience and feel robbed, this is not acceptable business approach. my suggestion is that you will refund me the extra cost for the luggage. thank you."
Výhody: "Crew exceptionally carefull and nice, boarding was quick and well managed. Landing was earlier than planned so as to leave enough time to go to the next gate"
Nevýhody: "Food was just okay, some beverages had to paid like in low cost flights"
Nevýhody: "Unfortunately we had to postpone our trip due to a family crisis. I called in an attempt to receive a voucher or some credit. I was advised that a change was possible, but that with penalties and taxes, it would amount to MORE than the price of the ticket. Hell of a way to run a railroad!....speaking of railroads, that gives me an idea for when we reschedule!!"
Výhody: "Crew was super sweet!"
Nevýhody: "I could not check in online for this leg of the trip and so could not simply go to a baggage drop line. The company handling checkin dealt with 4 or 5 airlines. It was not clear from iceland air website that i had to checkin with SAS. First stood in line for iceland air then had to go stand in line again for company handling SAS. Spent way too much time online doing this. Otherwise trip was fine."
Výhody: "The interior of the plane - Clean, bright an shine, even it's an old 737-700,"
Nevýhody: "To add some selection of the food"
Výhody: "Overall the flight was ok."
Nevýhody: "Each time I fly SAS, it seems that a service that was free must now be paid for."
Výhody: "Entertainment comfy seats"
Nevýhody: "Food could be better chicken too spicy for kids"
Výhody: "We left on time and arrived early. I got to check one free bag."
Nevýhody: "Typically, on every other international flight I've taken, they offered at least a single glass of wine or a beer with dinner. Not so for this one."
Výhody: "Not full- middle seat in coach was empty. Newish 737-700, nice crew. Seats were reasonably comfortable with decent seat pitch."
Nevýhody: "Meal (chicken) was inedible- and I am not fussy about airline food. The in-plane entertainment system is not activated (nor on my return flight), so they hand out i-pads with a very limited movie/TV show selection- one more piece of electronics to handle. Would have been difficult juggling, along with work computer, etc. if all seats were filled."
Výhody: "It was clean and efficient. They got us in 15 minutes early. Coffee and tea were free."
Nevýhody: "Nothing really."
Výhody: "I'm pretty sure the seats have more space and lean back further than most American airlines so that helped me get some rest. I didn't eat the food because I was really trying to fall asleep but it smelled delicious! They offered iPads to everyone to use for entertainment during the flight. it was smooth and landed a bit early!"
Worst flight. Ever. Lesson learned.
Výhody: "Return on investment is excellent. great ground and air crew great service all around."
Výhody: "The crews were awesome and very friendly professional"
Nevýhody: "I booked a business class, round trip ticket, only to find out that one of the legs was not."
Výhody: "the seat configuration is 2/4/2 so if you get a seat by the window, you have your significant other or friend next to you and no one else which is nice. Food was decent."
Nevýhody: "Entertainment didn't have any interesting movies or TV shows. Bottom of the barrel. No coffee or tea was offered before landing and it was advertised."
Výhody: "The selection of movies was great. Boarding happened super fast and plane departed early."
Nevýhody: "Plane was incredibly cold! Touch screen didn’t work well. Breakfast was lame. Flight attendants were super loud during breakfast service even though the lights were still dimmed."
Výhody: "The crew was efficient and well trained"
Nevýhody: "The food needed salt and the bread was a little dry."
Výhody: "Flight on-time."
Nevýhody: "Food options are expensive, non-alcoholic beverages should be provided for free, and food options are really scarce. Add some entertainment or wifi."
Nevýhody: "The seats could have been more comfortable and . The plane was over booked"
Výhody: "The crew was as amazing as they were 9 years ago when I flew Aer Lingus. The plane was very clean and comfortable. The entertainment that we could choose from very good. Something for everyone was provided."
Nevýhody: "One thing that I would like to see improved is for the announcements to be spoken slower than they were. The announcements were so quick that I could not understand what was being said. This should be an easy fix so I have no worries ."
Výhody: "Seat was fine ! I was very thirsty and no free water.."
Nevýhody: "Free drink/ water !!!"
Nevýhody: "Overall pleasant More pleasant than with some other carriers recently"
Nevýhody: "Had to cancel trip due to avalanche risk and snowed out resort. In order to claim insurance CSA travel protection I need a copy of flight fare rules. But JustFly will not send me a copy of those rules. Some crazy policy that requires I pay $150 cancellation fee in order to get those. If I own the ticket don't I have a right to know what the rules are? CSA and JustFly have created a catch 22. CSA requires something to make a claim but JustFly won't provide it!"
Nevýhody: "The flight was delayed. I suggested I take another flight, they kept on saying we will not be late . Well i missed both connecting flights."
Výhody: "Both ground crew and flight crew were courteous and friendly."
Nevýhody: "The meal was between edible and mediocre. It would have been nice if the hot beverages were served with the mini breakfast before landing."
Výhody: "Decent legroom, pillows and blankets, food and drink all at no cost (paid for bag, opted not to pay for seats and still ended up together)."
Nevýhody: "The flight is advertise as a British airways flight which flies out of teminal E in Boston. In reality the flight is through aer lingus which flies through terminal C. This should be clarified upon booking...."
Nevýhody: "Supposed to leave Boston at 9:30 pm, instead 1:30 am. It was said they knew this the day before and sent emails to passengers. No one who I spoke to, including myself, got one. Aer Lingus hired another carrier to do this flight—plane, crew —no Aer Lingus personnel. Everyone was nice, but. Had made arrangement for early morning checkin. Got to the hotel SO late that they waved a fee and had our room ready. Was going to sightsee the first afternoon—basically lost a day of seeing Dublin."
Výhody: "Timely departure."
Nevýhody: "Staff did not seem engaged in customer service, did not go up and down the aisles to collect cups, paper, etc. very disappointing in tight space."
Výhody: "No delays. Reasonably comfortable"
Nevýhody: "Not a single vegetarian option on the flight ??!?"
Výhody: "I fly a lot in the US. Most of the time I’m afaid of the US flight attendants because they act like I’m bothering them when I ask a question. Aer Lingus flight attendants were so nice and SMILED even at 3am! Great service!"
Nevýhody: "Dropped myself and my partner from our connecting flight from Heathrow to Boston cause of a plane switch. Provided no reason for why we were selected. Then was put on a flight to Dulles and then to Boston. Ended up arriving home about 5 and a half hours later than anticipated due to BA's incompetence. Awful day of travel. Also the plane's temperature was HOT! I've never experienced such discomfort on a flight."
Výhody: "Food was good, individual entertainment system was good."
Nevýhody: "Cramped spaces"
Výhody: "Staff were nice"
Nevýhody: "The seats were exceptionally narrow. Seats were firm and uncomfortable, my entire body was aching and it was impossible to sleep bc the cabin lights were on the entire flight . I’ve flown to Europe via British airways before and I can’t even compare the two. THe thought of having to fly back in the same aircraft is giving me cold sweats and i wish I didn’t have to"
Výhody: "Pretty good flight for a good price."
Nevýhody: "It would be so nice to have tea and/or coffee served before landing. oming in at 5am or 1am North America time is difficult and if you have to travel more that day a cup of coffee or tea sure would help. Serving tea and coffee at ten pm after serving dinner isnt good if you want to sleep..just keep it warm and serve it before we land."
Výhody: "The actual flight"
Nevýhody: "Food and comfort. Seats too small and no leg room."
Výhody: "Tail winds shortened the flying time by 45 minutes"
Nevýhody: "seats... no space menu.... skip it movie choice ... fair at best"
Výhody: "Was exceptionally impressed that the cabin crew made a cabin-wide announcement concerning a passenger with a peanut allergy. Other airlines could learn a lot in this department. Keep up the good work!"
Nevýhody: "Because there was a delay in getting to our connection our luggage was not delivered. It didn't make it to our hotel until the next day."
Nevýhody: "the entertainment system is not good as other airlines, also the served drink is not good."
Výhody: "Nothing but the price, flight was Aer Lingus to PRA and was less than expected"
Nevýhody: "it was really bumpy, i almost lost consciousness, felt really bad after the flight."
Výhody: "Excellent service and courteous staff"
Nevýhody: "I didn't like they charge for all drinks including water on a 2hour flight"
Výhody: "Check-in was quick and easy. The plane was on time."
Nevýhody: "The seating was cramped. The video screen did not work and after rebooting the selections were poor. I would have enjoyed a current live steam news program."
Výhody: "Fast. Not too much time wasted between connection. Dublin = small airport, it's really comfortable..."
Nevýhody: "Not enough room for my legs Too close to the "babies rows" = difficult to sleep. It's a pity to pay now to change a seat in the same category"
Výhody: "The crew was VERY friendly and attentive. They responded quickly to requests and were very pleasant. Everyone was showed attention to details and put customer comfort at the forefront. They allowed people to relocate to seats allowing for more room and comfort once everyone boarded and empty seats were identified. The snacks and meals were tasty and generous. The entertainment options offered something for everyone - great music and movie choices. I would definitely fly Aer Lingus again."
Nevýhody: "Flight delayed by a day. No reasonable efforts to get us there through another airline."
Nevýhody: "I had to go to Berlin last minute because my husband had a serious accident. I booked the flight and went right to airport. They denied my boarding because it was 50 min from take off. They could have done something. I had to book another last minute on delta and they took cate if it because that flight was also less than an hour to takeoff too. I will NEVER fly aer lingus again"
Výhody: "We had an excellent experience flying with Aer Lingus! We had a little trouble in the beginning due to my husbands CPAP machine. We did not realize you need a doctor’s note in order to fly! The first girl, Ajla, was sweet and just doing her job as she explained to us that we needed the note. My husband and I were upset, but she remained calm and kept a smile on her face. She got her supervisor, Ismail, to help us with our situation. We were able to resolve our problem with his help and check into our flight. Sean P helped us check into our flight and got us all situated. Ismail was amazing and upgraded our seats AND escorted us through security to make sure we would get to our flight with extra time to relax before we boarded! After our rocky start at check in Ismail made everything all better!! I highly recommend this Aer Lingus team at Logan International Airport!"
Nevýhody: "Spilled a coke on me due to person in front of me recling his seat. Flight attendant asked if i was ok. Told her no. She waited on three more people before offering 2 napkin. Not sure what I was supposed to with those other than wipe the residue from the tray as it was now all soaked into my jeans"
Výhody: "The effort made by the flight crew to find someone who was willing to switch their emergency exit seat with my cramped seat."
Nevýhody: "Seating was really a disgrace. Being 6'3" made it unbearable. Seats are way too narrow and leg room non existent. Especially if the person in front of you reclined their seat."
Výhody: "The individual seat provided me with privacy and a window seat, as well as the comfort of being able to lay down flat. And the chair had a massage option!"
Nevýhody: "The buttons to change seat alignment are too sensitive. Several times during the flight I just grazed my arms on the panel and my seat alignment moved."
Nevýhody: "Lost my luggage for two days. Follow-up on lost luggage was extremely poor. As far as plane flight: No place to charge phone on transatlantic flight. Charged for *all* food and drinks including 4 Euros for cup of tea! Plane was very late leaving, and very late arriving. Plane seats were significantly smaller than on other airlines' international flights. Can't see any reason to fly Aer Lingus again."
Výhody: "Wonderful crew"
Nevýhody: "paying for everything including a little sandwich and a glass of wine. Being late departing and having a rowdy group of men on board going to drink beer in Prague"
Výhody: "The flight attendants were very attentive and helpful."
Nevýhody: "The fact that beer and wine had to be paid for. It is such a small thing to make passengers welcome and feel good on their trip! Lufthansa and Swiss Air don't charge for alcohol on transatlantic flights."
Výhody: "Having two seats together but separate from the others. The departure time and connection to Edinburgh were also convenient."
Nevýhody: "As with most other airlines, I don't like not having a direct flight from Boston to Edinburgh."
Nevýhody: "It was supposed to be a British airways flight but it ended up being an aer lingus flight."
Výhody: "The crew was helpful and the plane was clean."
Nevýhody: "The rows were terribly tight (no one in my group is over 5'1" and neither of us could cross our legs). The cabin was too bright and the announcements were too frequent to be able to rest."
Výhody: "Service was great, everyone was really helpful"
Nevýhody: "We froze the entire trip each way as we had the exit seats"