Nevýhody: "Entertainment didn’t work, the crew did nothing to help. The plane was hot and stuffy. My luggage is lost."
Výhody: "The crew service was very good, as was the food. The only complain is about the entertainment, hope to update the touch screen."
Výhody: "Excellent service from the crew and prices were good."
Nevýhody: "The seats seem to have gotten smaller and were rather uncomfortable for a 7 hour flight."
Nevýhody: "Children children children....."
Nevýhody: "Screens need update, mis functions on equipment"
Nevýhody: "Terribly uncomfortable seat."
Výhody: "Seats very comfortable; real feather pillow! Everything was on time."
Nevýhody: "Breakfast consisted only of sweet items -- I didn't touch it."
Výhody: "Both the flight crew and the flight attendants were great. It was the smoothest landing I have had it quite dome time"
Nevýhody: "I asked the Chinese flight attendant in economy to please ask the man in front of me to put his seat up since the captain and purser had already asked us to do so in three languages The man in front of me refused to do so. She said she was going to start at the front of the plane and let him leave his seat back making it difficult to see my tv monitor. I thought that she should’ve said that it was time to put your seat up. It was frustrating that she didn’t support me and the request of the captain. Your seats are very uncomfortable upright when the person in front of you has their seat back."
Výhody: "On time; smooth boarding process; lights dimmed for a reasonably long time."
Nevýhody: "NO legroom on the Zurich to Dusseldorf flight."
Výhody: "There were good entertainment options though I didn’t use them"
Nevýhody: "Our flight was delayed 2.5 hours, during which we had boarded but were told we could not leave our seats even for the bathroom. We were offered a cup of water once during this delay which is inexcusable. (We were also woken up to serve dinner at 1am so that was incredibly inconvenient for an overnight flight) On top of that, I, as well as many others missed our connecting flight. Personally I missed my connection by 20 minutes, which seems a reasonable amount of time to hold a connecting flight with so many people from our flight on that next one. In missing by only 20 minutes, we have lost an entire day of our trip and are spending 9! hours in the airport today. There was no communication between flights clearly. Despite there being an earlier flight we could’ve been placed on after missing our connection - we did not get booked on this flight. I asked why and they just randomly placed people on random flights with no regard for when we showed at the desk. In this scenario, a first come first serve would have alleviated an absolutely awful experience. I will never fly Swiss Air again and will urge people I know to not fly this airline. The experience was extremely frustrating, the best response from an employee was “that’s all I can do for you” and I wish it on no one."
Výhody: "Took care of every need with a smile and class"
Nevýhody: "Seats uncomfortable"
Výhody: "The length of the flight"
Nevýhody: "3 of our 5 suitcases were out of luck to make it.. they damaged our 2 new luggages and the third one.. we only realized at home... now I have to deal with that too so I will be with Swiss on my mind for a while.. never again!!!"
Výhody: "The flight attendants were professional and helpful."
Nevýhody: "We were glad to have extra leg room at the bulk head, however, the seats themselves were extremely narrow. My elderly father found it exceptionally difficult to sit and stand from the seat. The seat table creates an ever tighter fit for someone with special needs."
Výhody: "The planes are clean and relatively comfortable."
Nevýhody: "Extremely rigid rules. My flight was the day of the blizzard in Boston, Tues, 3/13. Despite 5 calls to Swiss to reroute me out of Montreal, an airport I could actually get to, they would not relent. I finally just drove there and a really nice agent changed my flight since Logan was closed and all public transport was shut down. Even if my scheduled flight from boston wasn't canceled (I have no idea) they were incredibly unhelpful about the fact that I physically could not get to logan in time for my flight. (Mass DOT was asking everyone to stay off ALL roads). THEN on the way home, they would NOT let me fly back to Montreal where my car was!! WAY TOO RIGID RULES. Screw the customer!"
Výhody: "Crew helpful. Seats comfortable. Slept most of flight."
Nevýhody: "Didn’t bother me because sleeping but much of flight apparently the entertainment system had issues"
Výhody: "I thought the attendants were nice and that it was an easy, relaxing flight."
Výhody: "Very professional!"
Výhody: "On time; everyone friendly and helpful."
Nevýhody: "Staff not very friendly. Very small seat. Worn out plane."
Výhody: "Kindness, courtesy and smiles"
Nevýhody: "nothing in particular"
Výhody: "Crew was courteous."
Výhody: "Flight attendants helpful, efficient, food was good. Leg room more than adequate."
Výhody: "Just another flight, nothing special."
Výhody: "Swiss chocolate is always welcome!"
Nevýhody: "The food in economy class was one of the worst i have ever got in a flight. The chicken was not cooked completely. One of the side dishes was impossible to identify, perhaps past mixed with bread crumbs, only breadcrumbs, who knows? Ver disappointing for swiss. You were doing so much better in the past..."
Výhody: "The woman who checked in my baggage was very helpful and patient. I had to re-arrange some weight and she assisted me in maximizing weight and minimizing cost. The flight attendants we very kind in trying to assist me in finding appropriate food. The flight was very comfortable and the flight attendants were wonderful all-around."
Nevýhody: "Boarding of the flight was delayed which impacted our arrival time in Zurich. I had a connecting flight- but so did at least 10 other Swiss flights at that time. The queues for customs were incredibly long and the only reason I made my flight was because I ran through the airport. I also had a challenging time with food. I am celiac and often cannot eat the standard fare on planes. I called in advance of my flight to notify someone of my allergy - and they told me the only way I could ensure such a meal was by purchasing a meal that cost $30. I was not willing to pay such a hefty surcharge for food because I had already payed a bit extra than budgeted because my partner had recommended the excellent service of Swiss. I have traveled on several airlines for intercontinental flights between Boston and Europe - and have always had my allergy accommodated at no extra cost. Once on the flight - I was offered an orange and banana for dinner and a small yoghurt for breakfast. I will be flying Swiss again in December and I sincerely hope they will be better equipped to provide for my dietary requirements."
Výhody: "Quiet, staff do not bother you. Seats are big enough to rest."
Nevýhody: "Boarding and sitting takes a bit of time."
Nevýhody: "I liked everything except the airplane itself, which I hated. I was fortunate enough to get an exit row on my long flight going over; I did not get lucky on my way home. The flights between Zurich and Brindisi were more comfortable than the long haul flights. The long haul flights are abominable and should be outlawed by governments as they are currently configured. The boy next to me literally could not fit his legs/thigh bones in the space provided by his seat. I did okay as I am not tall, until the woman in front of me decided to lean back. It is not her fault, however, though I thought nasty things about her and periodically tried to dig my knees into her back to get her to lift up her seat. The fault belongs entirely to Swiss Air, which chooses to treat human customers as steerage. The only thing that made the experience worse was the impossibility of choosing my seat online for my return because I had only a smart phone with not-great wifi available. Choosing one's seat should not be dependent on having good wifi and a computer, however. It is bad practice to "sell" seat choices. The families around me were not able to sit together because of this shoddy, greedy practice on the part of the airline. It is also not fair, subsequently, that other passengers are faced with giving up the seats they've chosen, or been given, to assist families in sitting together. Honestly, the extent of the greed on the part of airlines nowadays is astonishing. What used to be a thoroughly enjoyable way of traveling has become an ordeal at best."
Nevýhody: "Seats too small/legroom."
Nevýhody: "Too narrow seats."
Výhody: "Quick flight, good service"
Nevýhody: "Old airplane crappy entertainment system"
Výhody: "Staff was friendly and accommodations were nice"
Nevýhody: "Delayed flight and lost my luggage..."
Výhody: "Nothing! It was the first day of our honeymoon, and it was ruined by Swiss."
Nevýhody: "This (attempted) flight was like living a nightmare. The aircraft had a problem with the A/C, so we sat in the extremely hot aircraft on the tarmac for 2 hours while they tried to fix the problem. Then, when we were finally told that the aircraft could not fly, the Swiss staff said that we were "not allowed" to leave the aircraft. After stressed passengers confronted the crew demanding to be let off the aircraft, we went back into the terminal to wait for hours in line as just two Swiss staff filled out hotel vouchers by hand for over 200 passengers. Adding insult to injury, we were then told to wait for a hotel shuttle at the curb, despite the fact that the shuttle had stopped running hours earlier at midnight. I didn't fly to Switzerland until the next day, losing hundreds of dollars on a missed hotel stay in Zurich, and travel plans. And it was an awful start to my honeymoon. The way the Swiss staff treated us was unconscionable and insulting. They have not responded to my several written complaints, so maybe Kayak can help!!!"
Výhody: "Brand new plane, with ultra modern seating. We had a lot of room."
Nevýhody: "We sat in the plane for 40 minutes before takeoff"
Výhody: "Staff was very polite"
Nevýhody: "Our flight got cancelled and it was slow rebooking very confusing"
Nevýhody: "Communication was terrible."
Výhody: "We had delays boarding and no one was there to explain why."
Výhody: "The flight experience was efficient and secure; that's good. Staff generally professional."
Nevýhody: "The seats were too small, and the food wasn't good enough, especially the 'salad' which consisted of some moderately old browned lettuce with no tomatoes. Happened on my flight back as well. The one time when I thought the staff faltered was when I hit the paige attendant button, and noone came for 25 mins. I ended up walking to the back of the plane and asking for water myself. I also thought some of the materials used in the plane were cheap, like the foldout tables on the back of the seat, the pillow covers, and the headphones (one of which broke midway). The headphones don't cover the noise of the jet in flight very well."
Nevýhody: "Terrible service. Crew was unfriendly and unhelpful. There seems to be an element of arrogance when flying with this airlines."
Výhody: "On every flight I have ever been on, if I request it I can get a whole water bottle vs. the small cups offered...however on this flight they refused saying 'it is against the rules"?? As a result I had to bother the flight crew over 10 times to refill my small glass...a huge inconvenience for both of us. The other inconvenience (one I have not experienced in over 5-6 years) was the the headphone jacks were the old fashioned kind...meaning you could not use your own, and the buds given by the airline were very uncomfortable."
Výhody: "Good entertainment"
Nevýhody: "Seat was broken. No leg room. Really no room at all if person in front is reclined."
Výhody: "Crew was great, polite and pleasant. This is the only good thing about the flight."
Nevýhody: "The agent at the check-in had no clue what he was doing. He had to ask his neighboring agents a dozen questions to check us in (4 passengers, 3 bags and 2 car seats). On top of that, his whole demeanor was condescending, treating us as if we had never flown an airplane before. We are big are traveling light, so we had 2 small suitcases, small enough that we never have to check them in for the US domestic flights. I asked the check-in agent if the small ones were needed to be checked in or if they could be taken as carry-ons. He made a big deal that they were too big and had to be checked in. But when we boarded the plane, we saw that about a quarter of the carry-on bags in the plane were as big as our small suitcases! We were in row 30+. The leg room was the narrowest I have had in all international flights I flew in. Having longer than average legs, it was pure torture for the duration of the overnight flight. The best part of the dinner they served was the croissant - that should give you an idea. I don't think I would voluntarily choose Swiss Air again."
Výhody: "Good staff, food, service"
Nevýhody: "No leg room for us tall people!"
Nevýhody: "late due to late arrival to Zurich, 45 min late."
Výhody: "Everything. I have been Flying Swiss for 10 years back and forth to Europe, must be over 25 flights I have taken with them. I think there has only been ONE delay in all those flights, and that was because of bad weather. I feel safe on every flight I take with them, they are sticklers for safety regulations and always get out on time! The planes are always clean. The flight attendants are always making sure you are ok, without bothering you too much! I wish they flew US domestic flights! I would never fly any other airline!"
Nevýhody: "not much leg room, but that is typical on ALL planes... just the nature of the beast. Nothing more negative to say about Swiss... every other airline should take a lesson from them. I said "good" for teh food because it's airline food... as far as that goes Swiss is ok... I never like airline food anyway, and you get on eh plane at 9:00pm, who wants to eat dinner at that time anyway??"
Výhody: "Was fed dinner and breakfast on an overnight flight, all was very good. Pillows and a blanket made it a very comfortable flight"
Nevýhody: "meal choice run out very soon and I could not get what I wanted to get"
Výhody: "Arrived early, nice bus. Class lounges"
Nevýhody: "Friendly flight attendants, more comfort . Better food. Faster service"
Výhody: "I enjoying having an aisle seat plus two empty seats next to me. I appreciated that you are conserving plastic cups. Keep up the conservation!"
Nevýhody: "All of our luggage was lost and did not arrive in Prague"
Nevýhody: "Tv screen didn’t work very well. ( picture was fine but the function buttons were terrible)."
Výhody: "Nothing. It didn't happen."
Nevýhody: "Flight to Frankfurt from Denver could have been on time so we would've made this flight to Prague."
Výhody: "The crew on the jet were fine. The entertainment was good too."
Nevýhody: "The crew at checkin we’re pretty awful. They were rude and not very helpful. I witnessed 3 customers have poor service in front of me and then they weren’t helpful with me either. The plane changed and I had paid for a seat and I lost my money and the seat I paid for and was never notified."
Výhody: "Great service and timeliness."
Nevýhody: "I wasn’t offered earphone headset so I could not enjoy entertainment."
Výhody: "Staff, very good."
Nevýhody: "Space for sitting and functioning. Flight monitor not functioning."
Výhody: "Sandwiches seeved"
Nevýhody: "Plane was 1/2 hr late due to computer issues"
Výhody: "The staff was friendly and professional"
Nevýhody: "The seats were too cramped, no chance to sleep on an overnight flight. In fact my back was quite sore from being cramped in the seat with no leg room and no under seat room for a small backpack. I’m only 5’2”"
Výhody: "The cabin crew was very friendly and professional. The food was good too. The flight was right on time."
Nevýhody: "Break between the 2 flights of mire than 6 hours."
Nevýhody: "I wish service could be a bit faster. Due to turbulence our second meal could not be served at all. Not sure why the passengers were not served as they were seated. Some passengers were served, some didn’t get served at all. It was a long journey coming from Boston. Imagine arriving home after 1 am without any food."
Nevýhody: "Very little leg room, when perso in front of you reclines it’s impossible to open table"
Výhody: "The flight was fine. However, because of a potential snow storm in Boston for 3/21, the flight with Lufthansa was cancelled. We were switched to TAP Portugal for the 22nd. When we arrived at Logan airport, we were told by TAP the flight is overbooked, but there is a chance we will get seats. We did get seats at the last moment, always kept abreast by TAP representatives. The flight was a non-stop flight, leaving at 6 PM arriving by 6 AM, far better than the connections with changes the day before."
Nevýhody: "Comfort was good because flight was not full and I didn't have someone sitting next to me. Otherwise the seats are too cramped and crowded in Economy. Also had to call to find out if I had to pay for seat assignment. Couldn't find information on website. Had difficulty finding correct phone number and getting through to customer service."
Výhody: "-Flight attendants were wonderful, courteous, and attentive to all. -The pilots kept us informed of the status of the flight -The flight departure and arrival were on time as promised."
Výhody: "Like food and stagf"
Výhody: "If you want to improve you need more staff to service massive numbers of travellers."
Nevýhody: "Most of it okay except add more toilets or arrange a proper way to deal with large numbers of travellers"
Výhody: "Comfortable seats; food was adequate"
Nevýhody: "Seats seem a bit close to one another, with little knee room"
Výhody: "High quality service, attentive flight attendances, as always on Lufthansa."
Výhody: "Crew was very nice, easy boarding"
Nevýhody: "Horrible food, very small, cramped seats. The cabin was extremely cold, even with my jacket on."
Výhody: "Very smooth flight, great service. Chose the first row in economy which had tons of legroom. Connected in Frankfurt, very easy connection."
Nevýhody: "Passport control in Frankfurt doesn't open until 530a so we all had to wait in line. The TV monitor was not as sensitive and would fall easily downwards sometimes."
Výhody: "It was one of the best flight experiences in my life. Flights on time and suitcases delivered immediately."
Výhody: "Nice plane. On time, excellent service, great entertainment options. I almost always fly Lufthansa as it’s the best value for the price."
Nevýhody: "Staff wasn’t particularly friendly, seats were the most uncomfortable ever"
Nevýhody: "Stroller damaged by cargo people"
Výhody: "There was nothing I liked. The walk was too long at Frankfurt"
Nevýhody: "My granddaughter of 3 years had painful ear block and the crew was so unfriendly about it unlike other airlines that try to offer remedies."
Výhody: "On time, friendly crew, efficient connection."
Nevýhody: "Food was below average - even considering discount tourist class seat."
Výhody: "Pleasantly surprised by the leg room for economy class--albeit I'm of small stature"
Nevýhody: "Being on-board at the gate for an hour, due to a technical issue not meeting flight captain expectation"
Výhody: "Comfort, food, service - all were superb."
Nevýhody: "Can't think of a thing."
Výhody: "Perfect service from crew members. Comfortable seats. Wonderful pilots!"
Nevýhody: "Cramped boarding area."
Výhody: "Comfortable seating so it was easy to sleep. It was a night flight and I spent most of this flight, eating dinner and breakfast and sleeping. Great cabin attendants who accommodated every need without being requested."
Nevýhody: "The check in and boarding at Logan airport was horrendous. The gate attendants didn't provide the same quality of attention and information that the inflight crew did."
Výhody: "The in flight entertainment was good and the crew was very nice, my flight was early and the boarding was very efficient. The meal was simple but good and warm. The plane was very new and clean."
Nevýhody: "The seats could've been wider with more leg room, I ended up slightly squished for my flight which was from Boston to Munich"
Výhody: "comfort, crew"
Nevýhody: "long delay which made me miss my connecting flight, poor choice of on-board entertainment"
Výhody: "On time"
Nevýhody: "They ran out of food choices, so I had to go with mushroom pasta."
Výhody: "Food wine and professional courteous staff. So much nicer than American airlines"
Výhody: "When in the air crew attentive"
Nevýhody: "Late boarding after allowing priority customer to board, Crew then took ages to start to finish boarding and taxi , Plane sent to furtherest runway, Made little time up,"
Nevýhody: "A large airport with gates very far apart...connecting flights booked too closely together! I got to gate for next Lufthansa flight and was denied access"
Výhody: "Dinner was good fairly interesting and wholesome. I appreciated having real silverware, albeit only 3/4 of normal size. But for an 8:35 flight, most people would have already eaten. In contrast, 'breakfast' was a muffin, small cup of sliced fruit, and a granola bar. For a flight leaving at 8:30 pm and arriving at 10 AM, I would think breakfast, not dinner, would get the emphasis. Did get some free wine with dinner."
Nevýhody: "$35 bucks per flight leg to reserve your seat seems rude and harsh. THey don't tell you til AFTER you book the flight that seat selection is extra - spendy extra... Rude."
Výhody: "Overall the flight was mostly fine. It was a huge plane, but boarding and exiting were efficiently handled by the crew. The seats were comfortable and there was sufficient leg room. Meals were totally acceptable for an international flight, and the complimentary booze was immensely appreciated."
Nevýhody: "My biggest gripe, however, was with the malfunctioning entertainment system directly in front of my wife's seat. The screen intermittently flickered on and off, and would go black for long streches of time. Kudos to the attentive crew for trying their best to fix the device during the flight, but their efforts did not solve the problem. It was disappointing not to have a working entertainment system for such a long international flight--it would have made the experience much more comfortable and enjoyable."
Nevýhody: "Boarding was in organizes."
Výhody: "A new plane, the service was good."
Nevýhody: "The crew was not friendly. The cabin temperature was set very high (~75f or higher) the entire flight without any individual vents for airflow, so that many passengers were uncomfortable and sweating during the flight. The food provided was poor quality (for the meal, I chose chicken which was boiled pieces of chicken without any flavor - I feed my cats better!). I will try and avoid flying this airline in the future at all costs."
Výhody: "Cabin Crew was very pleasant and supportive of families with children"
Nevýhody: "The seats are designed for individuals who weight less than 100 lbs and no taller than 5'5". Granted, this was an economy seat. However, I should be able to sit in a seat without the seat in front of me literally 6 inches away from my face. I have traveled internationally countless times, but never have experienced such an uncomfortable flight. I will never fly with Lufthansa internationally again.not because of the crew, because their head office insists on squeezing every inch out of their planes without regard for passenger comfort."
Výhody: "Easy boarding, except for delay leaving Munich. Crew was very accommodating, saw to every need I had. Entertainment made the 8 hour flight seem to go by faster."
Nevýhody: "Food was not tasteful or enjoyable."
Nevýhody: "There was no indication at Kayak that there is a charge to pick a seat before the day of the flight. I understand premium choice, but this was for every seat reservation. The seats were not very comfortable."
Výhody: "I have liked everything in lufthansa there was nothing to complain about thanks lufthansa for your respectful and helpful"
Výhody: "Flights were not full, very nice! Entertainment system was vast and the quality was great, brand new movies and shows."
Nevýhody: "More than one type of beer please, I was economy class so comfort will always me just ok, nothing to really be done there"
Kayak offered terrible service, and was unwilling to come up with better alternatives to fix their mistake. Don't choose KAYAK, if the airline cancels the flight, KAYAK only makes effort to avoid any accountability.
Flight crew was excellent.
Výhody: "I've flown SAS a few times and have always been favorably impressed with the service. On this flight we booked the "bare bones" fare and paid extra for checked bags and extra-legroom seats. The overall cost was still better than most other airlines."
Výhody: "First time on SAS in many years. Service was lower than average. Will fly with other carriers on my next Euro trip."
Nevýhody: "Flight left Boston 1.5 hours late. I barely made my connecting flight but my checked bag did not. SAS outsources to GBS to handle missing bags. They promised 24 hours to deiiver to my hotel, but took 3 days. No one answers their phone. Terrible experience."
Nevýhody: "Uncomfortable seats."
Výhody: "The stand was really kind."
Výhody: "SAS generally has better planes and more space than most airlines especially in economy class. Seats were comfortable, not too tight. Food was good. Most SAS planes are really nice and new. On this flight they had a problem and had to use one of their older planes. It was still pretty nice, but the entertainment system on the older plane was a little dated."
Nevýhody: "Used backup plane. It had an older entertainment system."
Výhody: "Excellent leg room in first seat near emergency exit door"
Nevýhody: "Seat was close to toilets so a lot of traffic"
Nevýhody: "Last plan of the day waits for all transit passengers! Never take the last plan out of SAS hubs anywhere if you want to avoid delays..."
Výhody: "We mentioned it was our anniversary and thought about moving up to SAS Plus, but the cost was not an option to us. She moved us up before we got on the plane! Extremely nice!!"
Výhody: "on time"
Nevýhody: "food selection"
Nevýhody: "The flight good bit it’s always crappy when you loose your luggage"
Výhody: "flight arrived on time"
Nevýhody: "The food was poor, ventilation system in the cabin terrible. Smell from bathrooms during the whole flight, both ways. SAS lost our luggage and nobody seams to care about it. They know that there is a problem with luggage transfer on connecting flight, but don't bother to do anything about it. Customer service representative is not able to provide any information, doesn't even understand English well. Nobody answers the phone... At this point, we're still waiting for our bags"
Nevýhody: "Poor customer service. No notification via text or email that there was a 5 hour delay, and no immediate rerouting for connecting flights. a 15 hour trip turned into 24+. Worst SAS experience ever."
Výhody: "Alot of room for legs, good hp service"
Nevýhody: "No snack with beverage before dinner, no choice of food , On connecting flight Kopenhagen-Krakow only Coffee/tea, no snack again, for passenger going over see very poor !!!!"
Výhody: "Flight was on time. Boarding was simple and easy. Staff were excellent in handling the boarding process and very prompt in getting people seated/luggage put in to overhead lockers, free tea and coffee was provided which assured that extra comfort, would definitely recommend."
Výhody: "Flight was unremarkable in every good way. Food was above expectations and the crew was exceptional."
Výhody: "On schedule,great crew"
Výhody: "The gate agent at check-in was very helpful and knowledgeable. The entire ground crew did a good job. The crew was friendly and attentive. The plane was clean. The entertainment options were more than adequate. Bathrooms were well kept."
Nevýhody: "I know you can't expect coach to be luxurious. But the space between seats in the airline industry in general have gotten ridiculously small. Words were exchanged between my wife and the lady (nothing extreme, but still) in the seat in front of her. When the lady leaned her seat back, my wife could barely watch her movie. All in all, I would definitely fly SAS again."
Výhody: "Cheap, more than basic, and comfortable. No major complains."
Nevýhody: "The o my thing that could be improved is a lrger selection of movies, and better food. Food is acerage compared to everything else."
Výhody: "Great takeoff and landing.Care ethics of the stuff was excellent. The quality of the food was very good and it was served with care."
Výhody: "I loved that there were a lot of different movies, TV shows, games, music, and more to choose from- all for free! Then there was a dinner- not bad at all-, a snack later on, and breakfast too, all included. Headphones if you needed them ( lifesaver there as I had temporary misplaced mine), a blanket, and a pillow. The crew was really polite, and there was never more than one person in line for the bathroom."
Výhody: "Seat room good. Food very good. Flight attendants excellent."
Nevýhody: "Nothing comes to mind at this time."
Výhody: "Plane was clean, flight staff was friendly."
Nevýhody: "No problems!"
Výhody: "Quality of service and equipment"
Nevýhody: "Small, uncomfortable seats which is tough for a long fight."
Nevýhody: "Almost absent crew And almost no service. Made flight with United and with United connection. SAS lost my connection, told ME I canceled my reservation. What a mess that was! I could also not reserve any seats online because flight was partner united flight and neither airline would allow me to choose seats."
Nevýhody: "Delay after delay. Screaming kid the whole flight. Could not sleep."
Výhody: "Overall excellent"
Výhody: "I had a connecting flight in Stockholm and forgot my laptop in the first plane. SAS personnel was very friendly and got me my laptop quickly and I was able to make my connection, even though it was pretty tight."
Nevýhody: "Seats with too little space."
Výhody: "Best food on an airplane I have ever had. Great service from the cabin crew."
Nevýhody: "Cabin extremely dated. Lie flat seats not flat. No built in entertainment but rather iPads handed out by cabin crew."
Výhody: "crew was really nice and efficient"
Nevýhody: "no complimentary beverages"
Výhody: "Crew were nice, boarding ok and on time, flight took shorter when planned."
Nevýhody: "Premium seats didn't have enough leg room to stretch, they could change the wall into curtains as in Lufthansa."
Výhody: "The leg room. The great service and attitude."
Nevýhody: "The food... needs to be improved, even if it means charging a fee."
Výhody: "Was able to selct my seat"
Nevýhody: "Had to pay €70 to check in luggage - most expensive ive ever seen! No beverages other than coffee and tea abailable, water could be appreciated"
Výhody: "Flight was not full so there was plenty of room."
Nevýhody: "to realise at the airport that they will charge me 70 EUR for one luggage for one way only is outrageous! it wasnt clear at all that there wasnt luggage included in the price of the ticket... all of my previous tickets bought via kayak and priceline were also with luggage included and we have understood the given price as including luggage! i find it very negative and very bad experience and feel robbed, this is not acceptable business approach. my suggestion is that you will refund me the extra cost for the luggage. thank you."
Výhody: "Crew exceptionally carefull and nice, boarding was quick and well managed. Landing was earlier than planned so as to leave enough time to go to the next gate"
Nevýhody: "Food was just okay, some beverages had to paid like in low cost flights"
Výhody: "Crew was super sweet!"
Nevýhody: "I could not check in online for this leg of the trip and so could not simply go to a baggage drop line. The company handling checkin dealt with 4 or 5 airlines. It was not clear from iceland air website that i had to checkin with SAS. First stood in line for iceland air then had to go stand in line again for company handling SAS. Spent way too much time online doing this. Otherwise trip was fine."
Výhody: "The interior of the plane - Clean, bright an shine, even it's an old 737-700,"
Nevýhody: "To add some selection of the food"
Výhody: "Overall the flight was ok."
Nevýhody: "Each time I fly SAS, it seems that a service that was free must now be paid for."
Výhody: "Entertainment comfy seats"
Nevýhody: "Food could be better chicken too spicy for kids"
Výhody: "We left on time and arrived early. I got to check one free bag."
Nevýhody: "Typically, on every other international flight I've taken, they offered at least a single glass of wine or a beer with dinner. Not so for this one."
Výhody: "Not full- middle seat in coach was empty. Newish 737-700, nice crew. Seats were reasonably comfortable with decent seat pitch."
Nevýhody: "Meal (chicken) was inedible- and I am not fussy about airline food. The in-plane entertainment system is not activated (nor on my return flight), so they hand out i-pads with a very limited movie/TV show selection- one more piece of electronics to handle. Would have been difficult juggling, along with work computer, etc. if all seats were filled."
Výhody: "It was clean and efficient. They got us in 15 minutes early. Coffee and tea were free."
Nevýhody: "Nothing really."
Výhody: "I'm pretty sure the seats have more space and lean back further than most American airlines so that helped me get some rest. I didn't eat the food because I was really trying to fall asleep but it smelled delicious! They offered iPads to everyone to use for entertainment during the flight. it was smooth and landed a bit early!"
Výhody: "Return on investment is excellent. great ground and air crew great service all around."
Výhody: "The crews were awesome and very friendly professional"
Nevýhody: "I booked a business class, round trip ticket, only to find out that one of the legs was not."
Výhody: "the seat configuration is 2/4/2 so if you get a seat by the window, you have your significant other or friend next to you and no one else which is nice. Food was decent."
Nevýhody: "Entertainment didn't have any interesting movies or TV shows. Bottom of the barrel. No coffee or tea was offered before landing and it was advertised."
Výhody: "The selection of movies was great. Boarding happened super fast and plane departed early."
Nevýhody: "Plane was incredibly cold! Touch screen didn’t work well. Breakfast was lame. Flight attendants were super loud during breakfast service even though the lights were still dimmed."
Výhody: "The crew was efficient and well trained"
Nevýhody: "The food needed salt and the bread was a little dry."
Výhody: "Flight on-time."
Nevýhody: "Food options are expensive, non-alcoholic beverages should be provided for free, and food options are really scarce. Add some entertainment or wifi."
Nevýhody: "The seats could have been more comfortable and . The plane was over booked"
Výhody: "The crew was as amazing as they were 9 years ago when I flew Aer Lingus. The plane was very clean and comfortable. The entertainment that we could choose from very good. Something for everyone was provided."
Nevýhody: "One thing that I would like to see improved is for the announcements to be spoken slower than they were. The announcements were so quick that I could not understand what was being said. This should be an easy fix so I have no worries ."
Výhody: "Seat was fine ! I was very thirsty and no free water.."
Nevýhody: "Free drink/ water !!!"
Nevýhody: "Overall pleasant More pleasant than with some other carriers recently"
Nevýhody: "Had to cancel trip due to avalanche risk and snowed out resort. In order to claim insurance CSA travel protection I need a copy of flight fare rules. But JustFly will not send me a copy of those rules. Some crazy policy that requires I pay $150 cancellation fee in order to get those. If I own the ticket don't I have a right to know what the rules are? CSA and JustFly have created a catch 22. CSA requires something to make a claim but JustFly won't provide it!"
Nevýhody: "The flight was delayed. I suggested I take another flight, they kept on saying we will not be late . Well i missed both connecting flights."
Výhody: "Both ground crew and flight crew were courteous and friendly."
Nevýhody: "The meal was between edible and mediocre. It would have been nice if the hot beverages were served with the mini breakfast before landing."
Výhody: "Decent legroom, pillows and blankets, food and drink all at no cost (paid for bag, opted not to pay for seats and still ended up together)."
Nevýhody: "The flight is advertise as a British airways flight which flies out of teminal E in Boston. In reality the flight is through aer lingus which flies through terminal C. This should be clarified upon booking...."
Nevýhody: "Supposed to leave Boston at 9:30 pm, instead 1:30 am. It was said they knew this the day before and sent emails to passengers. No one who I spoke to, including myself, got one. Aer Lingus hired another carrier to do this flight—plane, crew —no Aer Lingus personnel. Everyone was nice, but. Had made arrangement for early morning checkin. Got to the hotel SO late that they waved a fee and had our room ready. Was going to sightsee the first afternoon—basically lost a day of seeing Dublin."
Výhody: "Timely departure."
Nevýhody: "Staff did not seem engaged in customer service, did not go up and down the aisles to collect cups, paper, etc. very disappointing in tight space."
Výhody: "No delays. Reasonably comfortable"
Nevýhody: "Not a single vegetarian option on the flight ??!?"
Výhody: "I fly a lot in the US. Most of the time I’m afaid of the US flight attendants because they act like I’m bothering them when I ask a question. Aer Lingus flight attendants were so nice and SMILED even at 3am! Great service!"
Nevýhody: "Dropped myself and my partner from our connecting flight from Heathrow to Boston cause of a plane switch. Provided no reason for why we were selected. Then was put on a flight to Dulles and then to Boston. Ended up arriving home about 5 and a half hours later than anticipated due to BA's incompetence. Awful day of travel. Also the plane's temperature was HOT! I've never experienced such discomfort on a flight."
Výhody: "Food was good, individual entertainment system was good."
Nevýhody: "Cramped spaces"
Výhody: "Staff were nice"
Nevýhody: "The seats were exceptionally narrow. Seats were firm and uncomfortable, my entire body was aching and it was impossible to sleep bc the cabin lights were on the entire flight . I’ve flown to Europe via British airways before and I can’t even compare the two. THe thought of having to fly back in the same aircraft is giving me cold sweats and i wish I didn’t have to"
Výhody: "Pretty good flight for a good price."
Nevýhody: "It would be so nice to have tea and/or coffee served before landing. oming in at 5am or 1am North America time is difficult and if you have to travel more that day a cup of coffee or tea sure would help. Serving tea and coffee at ten pm after serving dinner isnt good if you want to sleep..just keep it warm and serve it before we land."
Výhody: "The actual flight"
Nevýhody: "Food and comfort. Seats too small and no leg room."
Výhody: "Tail winds shortened the flying time by 45 minutes"
Nevýhody: "seats... no space menu.... skip it movie choice ... fair at best"
Výhody: "Was exceptionally impressed that the cabin crew made a cabin-wide announcement concerning a passenger with a peanut allergy. Other airlines could learn a lot in this department. Keep up the good work!"
Nevýhody: "Because there was a delay in getting to our connection our luggage was not delivered. It didn't make it to our hotel until the next day."
Nevýhody: "the entertainment system is not good as other airlines, also the served drink is not good."
Výhody: "Nothing but the price, flight was Aer Lingus to PRA and was less than expected"
Nevýhody: "it was really bumpy, i almost lost consciousness, felt really bad after the flight."
Výhody: "Excellent service and courteous staff"
Nevýhody: "I didn't like they charge for all drinks including water on a 2hour flight"
Výhody: "Check-in was quick and easy. The plane was on time."
Nevýhody: "The seating was cramped. The video screen did not work and after rebooting the selections were poor. I would have enjoyed a current live steam news program."
Výhody: "Fast. Not too much time wasted between connection. Dublin = small airport, it's really comfortable..."
Nevýhody: "Not enough room for my legs Too close to the "babies rows" = difficult to sleep. It's a pity to pay now to change a seat in the same category"
Výhody: "The crew was VERY friendly and attentive. They responded quickly to requests and were very pleasant. Everyone was showed attention to details and put customer comfort at the forefront. They allowed people to relocate to seats allowing for more room and comfort once everyone boarded and empty seats were identified. The snacks and meals were tasty and generous. The entertainment options offered something for everyone - great music and movie choices. I would definitely fly Aer Lingus again."
Nevýhody: "Flight delayed by a day. No reasonable efforts to get us there through another airline."
Nevýhody: "I had to go to Berlin last minute because my husband had a serious accident. I booked the flight and went right to airport. They denied my boarding because it was 50 min from take off. They could have done something. I had to book another last minute on delta and they took cate if it because that flight was also less than an hour to takeoff too. I will NEVER fly aer lingus again"
Výhody: "We had an excellent experience flying with Aer Lingus! We had a little trouble in the beginning due to my husbands CPAP machine. We did not realize you need a doctor’s note in order to fly! The first girl, Ajla, was sweet and just doing her job as she explained to us that we needed the note. My husband and I were upset, but she remained calm and kept a smile on her face. She got her supervisor, Ismail, to help us with our situation. We were able to resolve our problem with his help and check into our flight. Sean P helped us check into our flight and got us all situated. Ismail was amazing and upgraded our seats AND escorted us through security to make sure we would get to our flight with extra time to relax before we boarded! After our rocky start at check in Ismail made everything all better!! I highly recommend this Aer Lingus team at Logan International Airport!"
Nevýhody: "Spilled a coke on me due to person in front of me recling his seat. Flight attendant asked if i was ok. Told her no. She waited on three more people before offering 2 napkin. Not sure what I was supposed to with those other than wipe the residue from the tray as it was now all soaked into my jeans"
Výhody: "The effort made by the flight crew to find someone who was willing to switch their emergency exit seat with my cramped seat."
Nevýhody: "Seating was really a disgrace. Being 6'3" made it unbearable. Seats are way too narrow and leg room non existent. Especially if the person in front of you reclined their seat."
Výhody: "The individual seat provided me with privacy and a window seat, as well as the comfort of being able to lay down flat. And the chair had a massage option!"
Nevýhody: "The buttons to change seat alignment are too sensitive. Several times during the flight I just grazed my arms on the panel and my seat alignment moved."
Nevýhody: "Lost my luggage for two days. Follow-up on lost luggage was extremely poor. As far as plane flight: No place to charge phone on transatlantic flight. Charged for *all* food and drinks including 4 Euros for cup of tea! Plane was very late leaving, and very late arriving. Plane seats were significantly smaller than on other airlines' international flights. Can't see any reason to fly Aer Lingus again."
Výhody: "Wonderful crew"
Nevýhody: "paying for everything including a little sandwich and a glass of wine. Being late departing and having a rowdy group of men on board going to drink beer in Prague"
Výhody: "The flight attendants were very attentive and helpful."
Nevýhody: "The fact that beer and wine had to be paid for. It is such a small thing to make passengers welcome and feel good on their trip! Lufthansa and Swiss Air don't charge for alcohol on transatlantic flights."
Výhody: "Having two seats together but separate from the others. The departure time and connection to Edinburgh were also convenient."
Nevýhody: "As with most other airlines, I don't like not having a direct flight from Boston to Edinburgh."
Nevýhody: "It was supposed to be a British airways flight but it ended up being an aer lingus flight."
Výhody: "The crew was helpful and the plane was clean."
Nevýhody: "The rows were terribly tight (no one in my group is over 5'1" and neither of us could cross our legs). The cabin was too bright and the announcements were too frequent to be able to rest."
Výhody: "Service was great, everyone was really helpful"
Nevýhody: "We froze the entire trip each way as we had the exit seats"
Nevýhody: "The food was not tasty. Poor flavor. I had the Shepherds pie. And although I was grateful to have a meal offered, this one was a little off in flavor."
Výhody: "It was on time and everything went well"
Nevýhody: "They could have offered more water"
Výhody: "Crew was awesome, seat spacing comfort not so much."
Nevýhody: "Need to have seat upright to use trays to eat on flight"
Nevýhody: "One more toilet on the Lisbon Geneva flight would have been nice."
Nevýhody: "Boarding process was disorganized and no announcement was made about paper boarding passes and not accepting electronic ones. The seats were very cramped"
Nevýhody: "They took an extremely long time clearing away the dirty dinner trays, which meant that the tray table had to be down. This made it near impossible to get up to use the restroom or to stretch."
Výhody: "Encouraged to take the pillows home they were nice"
Nevýhody: "Headphone jacks that work would have been nice. 6.5hr flight without sound! The crew disappeared and would only give half cups of water when asked for. ALCOHOL not just wine and warm beer."
Nevýhody: "Delayed! Got home around 3am. This shouldnt be like this. Precautions need to be taken."
Výhody: "loved the pillow and the blanket and the movie options"
Výhody: "Overall was ok gor a very cheap flight considering it is not a lowcoster."
Nevýhody: "Very incomfortable seats. Hardly reclign, no leg room. I am 5’8” and slim and it was tight."
Nevýhody: "Terrible terrible service in helping with a tight connecting flight, terrible"
Nevýhody: "bumping and no coffee"
Nevýhody: "Very warm in cabin, no means of controlling air flow. Seat space very cramped. Very tall person next to me in my space"
Nevýhody: "I am an Asian woman. After seeing the person who is a Caucasian man set next to me used the toile right in front of our seat twice during the flight, I went to use it. Just as I was entering the toilet a flight attendant yelled at me saying: "you can’t use this toilet. It’s for privileged people. You have to go to the end of the aircraft and use that one!" Then 10 minuets later another caucasian man seated behind me went to use the toilet right in front me without any problem."
Výhody: "Great flight, friendly and helpful crew."
Nevýhody: "Didn’t connect to entertainment didnt"
Nevýhody: "Not getting new business configuration"
Výhody: "overall good service; seats are full recline leaning type, which isn't the most comfortable solution, but ok."
Nevýhody: "TAP connecting flight was three hours late"
Nevýhody: "We had to pay $200 each way to check in a luggage and just pick regular seats. That was not clear when we bought tickets. Additionally, they don't announce the gate until 30min before boarding. If you're going through passport control that can be a 45min process. On top of that even though I paid $100 to reserve seats, when we arrived at the gate the seats we reserved weren't reserved. Why did I just pay $100?! Luckily I had receipts. Our connecting flight was delayed 4 hours, making our layover 7 hours! For an hour flight. This is the worst airline."
Nevýhody: "Seats are very tight had more room on earlier jet blue flight"
Nevýhody: "I don't think I have ever rated any service negatively, but here's my first. TAP completely ruined my birthday trip that I have saved up for a long time for. DO NOT TRAVEL WITH THEM! I had a valid Schengen tourist visa issued by the Consulate of Portugal. At the time of visa issuance, the printer of the Consulate was not functioning, so part of the visa information was hand-written, but it was properly signed and stamped. The Consulate told me it's valid and said they have been doing so for ten years. The Consulate also said that they, not the airlines, have the sole authority to determine the validity of the visa. When I went to the airport to check in with TAP, TAP staff denied me boarding because they did not believe my visa was valid. I only learned later that this action was inconsistent with TAP's own internal policies. The staff at the kiosk told me that I could either ask for a refund or rebooking of the ticket. But when I called TAP the next day, I was told I could not get a refund even though they should not have denied me boarding. I called TAP many times and got a different answer each time. They simply refuse to compensate me for their own mistake. It's the most horrible travel experience I've ever had!"
Nevýhody: "Business flat seats quite restrictive"
Výhody: "The crew & cleanliness in general . On time ."
Nevýhody: "What I don’t like in all modern flights in economy( not enough leg room) . I’m 5feet 8 and can hardly fit . I’m Not overweight. I can’t imagine what taller people must feel like."
Výhody: "The staff were really friendly and the flight was as comfortable for me as a transatlantic journey in stage class can be. The food was surprisingly tasty and that Portuguese wine was offered for free made me and the passengers around me feel welcomed and well taken care of."
Nevýhody: "My flight arrived late, apparently, as myself and people on two other connecting tap flights all deplaned after our respective boarding calls had begun. There was no announcement for people with tight connections or about what to do if we couldn't make them. That tap didn't plan out sufficient connection times for the conditions of the airport, and that it was security, not to itself, that did anything to try to expedite is through passport control, etc was disappointing and resulted in several extra hours stuck in the airport for me and for those on one of those other missed flights having to wait overnight for another seat"
Nevýhody: "Our flight leaving Boston was delayed by 2 hours due to a mechanical issue. So, we missed our connection in Lisbon to Venice (our final destination). We were rerouted from Lisbon to Rome and then to Venice, turning our 2 leg journey into a 3 leg flight. We were offered just 16 euros worth of food vouchers for our trouble. We asked for lounge access because missing our connection meant we had to cool our heels in the Lisbon airport for 3 hours until our flight to Rome took off. We were told we'd have to pay for the lounge! Then, our flight to Rome was delayed. We stood at the gate for 40 minutes past boarding time. No staff even announced that the plane was delayed or how long we should expect to wait. When we finally got to Rome, we had 10 minutes to make our connection to Venice. We lost an entire day in Venice."
Výhody: "The crew was very attentive and helpful"
Nevýhody: "It was hot in the cabin. The lights were turned on and off without an announcement and without much time to sleep."
Výhody: "Seats felt smaller than most international flights"
Nevýhody: "Rock hard seats. Surly stewardess. Mediocre to poor food."
Výhody: "There was great entertainment on the first flight"
Výhody: "very rude empoyees at check in"
Výhody: "Overall flight was smooth and crew seemed nice."
Nevýhody: "Flight was delayed leaving Boston due to an ac problem. In the end they got it squared away but we sat on the plane for an hour at the gate with absolutely no air flow and it was pretty uncomfortable. Feel as though they should've come around and gave waters, etc to passengers. Also could have improved the selection of in flight entertainment, not many offerings"
Výhody: "Comfortable seat"
Nevýhody: "No lounge airside at Lisbon airport, no shops open that early in the morning"
Výhody: "The flight was on time. The airplane was clean, there is a lot of space between seats, the seats are confortable and each seat has a computer screen so you can play games, watch movies, news. Etc. The airplane is a brand new airbus."
Nevýhody: "Airplane should have more bathrooms."
Výhody: "Movie selection was good."
Nevýhody: "Staff was rude and food was terrible."
Výhody: "Everything was good"
Nevýhody: "I enjoyed flying with tap"
Výhody: "Free blanket, pillow, headphones, and wine! Flight was on time, no one weighed or measured carry on bags."
Nevýhody: "Tight seats for an international flight!"
Nevýhody: "The online check in open for a flight from the us to the europe must be open 24 before, indeed it has been opened only 16 hours before..."
Výhody: "Good price. Fast, friendly crew."
Nevýhody: "Incredibly tiny seats."
Výhody: "Lots of leg room at no extra charge. The planes are new and very clean. The attendants were friendly and helpful. Food was acceptable."
Nevýhody: "TAP can't process global entry at Logan international airport yet."
Nevýhody: "Late arrival in Lisbon, missed our connecting flight to Munich."
Nevýhody: "i could had something sweet, but it was ok anyway"
Výhody: "The food was good and the seats were very comfortable. The selection of moves was alright. The crew was very gracious despite all the problems with boarding."
Nevýhody: "The boarding process could not have been worse. Both legs were delayed because of bag issues. One leg a significant portion of us had to get off the flight because there was not room for all the luggage. They made me a check my carry on bag because it was over small mediocre weight requirement even though lots of people had heavier bags. Then they LOST that bad for 2 days and it was a nightmare getting it back in another country. The second leg, a person whose bag was on board was unaccounted for, so we were delayed again."
Výhody: "Flight was very good and comfortable."
Nevýhody: "My luggage did not arrive to the final destination."
Výhody: "Latency is a big problem with TAP. Had two flights and bothe were late with very unpleasant Result for me, missed next flight."
Výhody: "the flight itself was great"
Nevýhody: "the airport in Lisbon is really disorganized with few people to check all the passports, so it took a long time to get to the connecting flight."
Výhody: "Good organized, friendly staff"
Výhody: "Seats were spacious. TVs on the flight with lots of movies and TV shows. No delays, great service. Highly recommend it!"
Výhody: "Nice new plane, lie flat beds, great value for the price"
Výhody: "Wine and sparkling wine were better than anticipated, food was better than average;"
Nevýhody: "I am pretty tall, so would have liked my legroom. Also, my luggage was lost, which is unusual. I had a 3h layover in LIS and did not expect luggage would be lost that easily."
Výhody: "The airplane (A-330): the flight was very smooth, the entertainment system is top notch."
Nevýhody: "Lisbon airport is a disaster. I almost missed my connection. Had to beg to be given priority, which was granted at the very last possible minute. Had to literally run to the gate."
Výhody: "great staff"
Nevýhody: "More food also snacks along the way"
Nevýhody: "The crew in business class was unfriendly, rarely smiled, and generally seemed as if they did not like their jobs."