You have set and are maintaining excellent standards; keep it up!!!
Flight was canceled and had to stay overnight
Výhody: "The crew was polite and continuously offering drinks, headphones and food/snacks. Kept us comfortable and happy during the flight!"
Nevýhody: "It would have better if the flight wasn’t 5 hours late."
Výhody: "Both the flight crew and the flight attendants were great. It was the smoothest landing I have had it quite dome time"
Výhody: "Crew ignored my existence just because I sat on the window seat, plus I'm an asian, so I'm not sure which of the reason makes her to ignore me for serving my food. Luckily the guy passenger that sit beside me helped me to inform and made sure that she served the food to me."
Nevýhody: "YEA, PLEASE TRAIN YOUR STAFF TO TREAT ALL PASSENGERS EQUALLY, NOT ONLY JUST TO CAUCASIAN, OTHER RACE AND ETHNIC ALSO DESERVE EQUALLY RESPECT AND TREATMENT. THANKS. SERVICE IS GOOD BUT ATTITUDE OF STAFFS ARE JUST MEH."
Výhody: "Good service"
Nevýhody: "Valencia is probably the least user friendly airport. Security personnel there are unbearable. Boarding took unnecessarily long. Luggage took close to 30 min in Zurich"
Výhody: "the CREW WAS FRIENDLY AND CELEBRATING EASTER WITH THE GUESTS"
Nevýhody: "THE FOOD WAS ADEQUATE, GIVEN THAT WE WERE ON AN AIRPLANE"
Výhody: "Even though we flew through turbulances the crew was able to manage their tasks. Plus beautiful stewardess."
Nevýhody: "I asked the Chinese flight attendant in economy to please ask the man in front of me to put his seat up since the captain and purser had already asked us to do so in three languages The man in front of me refused to do so. She said she was going to start at the front of the plane and let him leave his seat back making it difficult to see my tv monitor. I thought that she should’ve said that it was time to put your seat up. It was frustrating that she didn’t support me and the request of the captain. Your seats are very uncomfortable upright when the person in front of you has their seat back."
Výhody: "The stewardesses were absolutely amazing, asking/ offering beverages in between main meals t/ out the whole flight! They were just doing their job above and beyond! Wonderful crew especially the girls in the section 30’s on the side FGJK, THANK YOU SO MUCH! YOU WERE AMAZING!"
Výhody: "They have a policy of letting kids under 5 board early which was a boon to us! The veggie pasta was really delicious."
Nevýhody: "The delay to fly was the only issue"
Nevýhody: "plan was late for any reasons...."
Nevýhody: "2 hours delay!"
Výhody: "787 is an excellent plane and I could sleep a little"
Nevýhody: "I was boarding at gate C4. Doesn't anyone get it ! Using the word "bomb" in airports is a big no-no however C4 is OK? Even a little old lady knows what C4 stands for."
Výhody: "The buttered pretzel was nice, and different."
Nevýhody: "The plane seats are closely spaced. I'm not heavy but am tall, so the row spacing isn't the best. The cattle call boarding is not desirable. Would prefer zone boarding."
Výhody: "The length of the flight"
Nevýhody: "3 of our 5 suitcases were out of luck to make it.. they damaged our 2 new luggages and the third one.. we only realized at home... now I have to deal with that too so I will be with Swiss on my mind for a while.. never again!!!"
Výhody: "Unlike some airlines the cabin crew is professional in appearance and behavior- courteous and pleasant. My husband and I enjoy the fact that ski equipment is taken without additional charge. The direct flight to Zurich is very convenient."
Nevýhody: "Having to pay for seat selection"
Výhody: "Very professional!"
Výhody: "Wonderful flight with less leg room . Since I am 5’6’m I was fit enough on the seats, beyond that you should be worried about"
Nevýhody: "Flight attendant, food , service and many good things except the leg room which you regret in your entire journey"
Výhody: "Smiley all the time flight attendants and generous with food and drink and responded quickly if need help. The person who performed the flight announcement from swiss to lax had nice sense of humor while announcement :)"
Nevýhody: "Warm and excellent customer service :)"
Výhody: "Super service, nice crew. On time and flawless baggage transfer to my final destination. Could not be more pleasant experience. I would recommend travel with Swiss to all travelers. Thank you"
Výhody: "Crew was courteous."
Nevýhody: "I did not like they were so strict with the carry on luggage and stopped us at the TSA"
Výhody: "Food was good. Seats were comfortable."
Nevýhody: "One of our seat back entertainment units did not work. The attendants tried to reset it twice, but it did not help."
Nevýhody: "Booked four flights from Zurich to Prague, but plans changed. No way to get a refund or cancellation although I tried two weeks beforehand. Disappointing to say the least."
Výhody: "BEST FLIGHT OF MY LIFE"
Výhody: "good food, excellent entertainment selection"
Nevýhody: "late boarding, late take off, missed my connection"
Výhody: "Everything ran like clockwork"
Výhody: "The whole experience was excellent didnt hv to wait long for luggage"
Nevýhody: "Pressure to make connecting flight"
Výhody: "I loved the timing of my connecting flights. Just enough layover time."
Nevýhody: "COMFORT: Extremely challenging and expensive to get emergency exit seats (more leg room). For someone who is 6'5" (195cm) traveling can be very challenging in an economy seat."
Výhody: "On time, efficient, good service, professional"
Výhody: "The staff was friendly and accommodating. I LOVE that we were given ice cream and chocolate - only wish I'd been given more chocolate. They came by with drinks often and made sure that we were well hydrated."
Nevýhody: "The boarding process took a long time. I had to go through customs, then at the gate they checked my passport again and the line was VERY long. The process just did not seem to be managed very well. There were issues with the tv monitors; however, the crew handled it very well. I wish we had been given an option with the calzones - I don't like red peppers or tomatoes, and was not offered another option."
Výhody: "Seat spacing better on the short flight than the long flight -- where is the Swiss logical thinking ---- apparently this is a myth"
Nevýhody: "Swiss boarding is a Charlie Foxtrot"
Výhody: "Brand new plane, with ultra modern seating. We had a lot of room."
Nevýhody: "We sat in the plane for 40 minutes before takeoff"
Výhody: "The seats have been much better"
Nevýhody: "The entertainment system is a little old (plugs are not universal), you had to use their (cheap) headsets."
Výhody: "Upgraded to business, new 777 plane, good snack"
Nevýhody: "No headphones"
Nevýhody: "Delayed boarding due to overheated plane, when we did board it was still warm and we had to sit longer due to other mechanical issues. Wish they would have waited for all issues to be resolved before boarding."
Výhody: "The flight attendants were helpful and friendly, always professional"
Nevýhody: "Smaller, older plane"
Výhody: "The entertainment system"
Nevýhody: "Direct answer is "nothing"; however, it should be noted that this not a Swiss Air flight. It was a code share on a United Airlines flight."
Výhody: "Kind flight attendants who were attentive and friendly"
Nevýhody: "Seats are hard and very small. No chargers and having the remote control cut into the armrest was uncomfortable and awkward. I kept accidentally hitting the stewardess button with my elbow when I would try to use said armrest."
Výhody: "Direct flight"
Nevýhody: "3 hour delay Noisy cabin due to loud engines One could hardly heard the movie audio from the Headphones during movie viewing even after they were replaced"
Výhody: "Crew was friendly and made a bad situation as comfortable as possible."
Nevýhody: "The flight was delayed for almost 3 hours for a issue with the pilot's chair. The movies reset in the middle of the showing."
Výhody: "Courteous crew, good food."
Nevýhody: "The beer selection could use some work."
Výhody: "Overall service was excellent and staff was courteous and helpful."
Výhody: "First leg was on United (codeshare) 767. The seat pitch on that version was good, even for a tsix-footer. The flight was almost empty, so there was plenty of room to stretch across seats and sleep. In order to avoid dairy, I order kosher meals - and the quality was OK. The cabin crew was nice to start with, and very relaxed and friendly as the flight progressed because of the low-stress service for so few passengers."
Nevýhody: "No complaints."
Výhody: "The kindness and care of the attendants (ex. offering crayons for the kids in front of me) was incredible. The kids were not loud, it was just a kindness - thank you! The attendants were also very professional: I loved it when the plane was arriving, already on the ground, and a lady stood up - the attendants promptly asked them to sit. The cutlery was still metal! Despite not having a plurality of food choices (in fact, just one), the meal was good - The breakfast was great! The complementary chocolates and cheese too. The old school movies: seeing all the James Bond movies lined up, or Dr. No, was funny and suggested a personal touch. It reminded me of my first experiences flying, and it was very refreshing! PS. I'm 35 years old. :)"
Nevýhody: "As with any airline, the seats were a bit cramped. The screens could not turn off entirely (there was a glow left)."
Liked the overall experience. More outlets to charge devices at airport gates.
Výhody: "Crew was exceptionally nice. Live DISH TV unexpected and appreciated."
Výhody: "Smooth flying!"
Nevýhody: "Better & more snacks.....no ice?"
Nevýhody: "Gate agent did an excellent job getting everybody on the plane in Atlanta"
Nevýhody: "Seats a lil tight"
Výhody: "The crew was amazing and polite."
Nevýhody: "Nothing needed to be done"
Výhody: "Crew did a great job communicating what was happening while we were delayed"
Nevýhody: "Compensation for our time or schedule mishaps."
Výhody: "Yes the crew was amazing"
Nevýhody: "Stop being LATE!!!!"
Výhody: "Crew was very kind and entertainment was good when available"
Nevýhody: "WiFi in all flights"
Nevýhody: "The ticketing counter gave very bad guidance for when I arrived, thus refusing to allow me to check my bag. And insisting that I had to cancel my skymiles ticket and purchasing a new ticket. Show up at least 2 hours before at DCA for intl flights, employee incompetence could cost you $$$$"
Nevýhody: "Virgin Atlantic has had better days. Living off of a long gone reputation. Great staff but old and worn out planes. Code sharing has done them no favors!"
Nevýhody: "Better ? Impossible!"
Výhody: "The plane was very new and clean; entertainment options and food were very good; it was a good flight."
Nevýhody: "At baggage drop-DCA: Charged me for a bag when I had a status that allows 1 bag free; she would not listen, made me pay for it in order to check my bag and then told me to go over to customer service and ask for a refund."
Výhody: "The flight"
Nevýhody: "The flight"
Výhody: "Baggage came quickly. Flight was on time."
Výhody: "Complimentary beverages."
Nevýhody: "Chicken and pasta for dinner"
Výhody: "very nice and willing stewardesses"
Nevýhody: "tragic little place for legs, lack of space"
Výhody: "Boardin process was Ok"
Nevýhody: "Due to several issues we were delayed in 3,5 hours"
Nevýhody: "Delta changed our seat assignment and our seats sucked"
Výhody: "Easy boarding process, on-time departure and arrival and extremely comfortable!"
Výhody: "Direct flight to Prague ; crew was very courteous and apologetic for being late"
Nevýhody: "The seat could not recline (26F) and for a long overnight flight of 9 hrs it was very uncomfortable"
Výhody: "Meal was provided at no additional charge. Pilots were informative on weather conditions. Good crew service."
Výhody: "Staff was friendly."
Nevýhody: "During boarding, the sign wasn’t updated after Zone 1. I was watching the board from a distance while on the phone, waiting for Zone 4 to come up. Fortunately, I heard them say “final boarding” over the intercom; otherwise I could have missed my flight."
Výhody: "very friendly crew"
Nevýhody: "Delayed flight"
Výhody: "The crew were nice and friendly. The plane was new with lots of amenities"
Nevýhody: "The new plane has NO leg room at all. It’s the worst leg room i’ve Experienced for such a large plane. I’m 6’1” and my knees would only fit if I spread my legs wide and sit back deep into the chair."
Výhody: "The movies"
Nevýhody: "We boarded late, then sat in a hot plane for an ester 30-40 mins because the route got cancelled. They wouldn’t serve us beverages while it was so hot inside. We landed over 49 mins later into Lax"
Výhody: "Free movies"
Nevýhody: "Crew wasn’t very friendly"
Výhody: "The in-flight movie was very much appreciated."
Výhody: "Good in general."
Nevýhody: "No wifi, no leg room"
Výhody: "Helpful DCA counter personnel, cabin crew and comfy aircraft. On time both ways!"
Výhody: "Short flight"
Výhody: "Movie selection and cable channels"
Nevýhody: "My connection was abruptly changed, it took a long time to straighten out, but they eventually did."
Výhody: "Quick service - uneventful."
Výhody: "Decent selection of in-flight entertainment. (The entertainment unit was sub-par to allow full enjoyment.)"
Nevýhody: "Older plane had undersized, non-responsive touch displays so passenger behind felt like a woodpecker. Also, retrofitted to provide in-seat power with metal box under seat in front of you makes it very uncomfortable for window passengers who don't have space to stow bag under seat in front of them or for their feet. (Uncomfortable on a long flight.)"
Výhody: "Excellent service, God flight"
Výhody: "Layout of aircraft."
Nevýhody: "USB port barely accessible. Also, it didn't seem to work."
Výhody: "Customer services"
Výhody: "Service from the crew."
Nevýhody: "Quality and comfort of seats. Quality of food. The TV screen was from the 80s."
Nevýhody: "The service was terrible. Also a ripped off base on I was expecting to be treated as if I was on Virgin nothing compares to it . Delta plane making a loud noise we can even heard anything when pilot does announcement. I want my money back or I should be reinbuise some how."
Výhody: "Great service very courteous crew. Smooth takeoff and landing."
Výhody: "The food was good and the staff was competent and friendly. There was a large choice of inflight entertainment (but the sound was mushy)."
Nevýhody: "Although more comfortable than most, the seats were cramped (for 10 hours). Boarding was delayed 30", but we did not take off for 3 more hours. I really don't know why. It felt like the NYC MTA: poor communications. The boarding process required an avoidable half hour of standing in lines."
Výhody: "Crew was good."
Nevýhody: "Plane was late"
Nevýhody: "Never announced we were over 10Kfeet and could turn on electronic equipment, attendant seemed cross when her question "pretzels or coockie?" was answered "yes.""
Výhody: "Comfortable flight, plenty of leg room and I live the individual chargers at each chair."
Nevýhody: "When I pay more for a direct flight, I expect my flight to be non stop. Delta changed my flight and added a layover but I didn't receive any recompense from the airline. Seems very odd."
Nevýhody: "First day our flight got canceled 1 hour before leaving the airport. No good explanation given. Planes were landing and departing from Columbus just our flight got cancelled which made no sense. Over the phone no one was really helpful. Very bad experience with Delta"
Výhody: "I'm always happy when I get a Delta flight that has the in flight entertainment. Good selection of tv shows, movies and music. Makes the time go by fast"
Nevýhody: "Can't really think of anything I don't like the"
Výhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "I bought the ticket thru kayak and they were no help when weather screwed up connections. Never buy that way again. I will only buy direct from the airlines. Kayak cost me $690. Thanks Mark"
Výhody: "The flight was delayed due to weather conditions The cabin was too hot It was difficult to find the cabin crew"
Nevýhody: "The crew should have been there with the passengers"
Výhody: "Plan was hold, crew was not helpful. I requested a wheel chair and never got it. Flight was delayed and no assistance was given to figure out missed connections."
Nevýhody: "Fix the above. Will not fly Turkish airlines again!"
Nevýhody: "This was the worst airline I have flown with. I booked my tickets last minute, it was for me and my 4 month old son. I had 3 suitcases a stroller and 2 carryons. I had paid for the suitcases, but because I was traveling alone I went there with my husband and he politely asked if they could please take the carryons on the plane because she can’t carry everything by herself. The manager came out and said that we have to pay. I said I already paid extra for my suitcases please help us because my wife is carrying our son, the diaper bag and 2 carryons. He was rude stating that we have to pay each carryon. We didn’t have the extra money and my wife took everything with her. If that’s how Turkish Airline treats their customers, they shouldn’t be operating. It was the last time I use this airline. No dignity or humanity, it’s all only about the money. And when I took the stroller with my son. They made me package the stroller by myself looking that I had my son on me crying and when I asked for help they said that they can’t help me... unbelievable... they see me with 2 carryons a stroller and a baby and they can’t help me."
Výhody: "The little details...slippers, nice meal, foot rests, deep carryon bins."
Nevýhody: "Legroom, too tight. Attendants blocking lane unable to reach restroom, entertainment didnt work."
Výhody: "The service was very nice and courteous"
Nevýhody: "The seats don’t match up to the comfort level and privacy of the other airlines"
Výhody: "Service, flight and landing, exceptional!!!"
Nevýhody: "No cons..."
Výhody: "service, no delays."
Výhody: "Easy check in"
Nevýhody: "Please include sea food in your menu"
Výhody: "The international pods were wonderful. Lots of space and could choose from a ton of movies. the bathroom was oversized with plenty of space. And the Bentley travel packs are a very nice touch. The highlight of the trip though is the Turskish Lounge in Istanbul. It has several grand pianos, tons of iMac stations, a freaking golf simulator, and different food stations. Thai, Turkish cuisine a salad bar. It it the best lounge I have experienced 10 fold. It’s the size of a mall."
Nevýhody: "One negative was the beverage service. Iberia and Korean air are much more attentive before and upon take off. Beverage carts come around quite often. Turkish, not so much. Also food was just okay. Feel like other airlines do better in business class"
Výhody: "Nothing isn’t good flight"
Nevýhody: "I don’t have any thing to say everything are bad even Airport too bad to find WI Fi also has unclean bathrooms over there"
Výhody: "Good personal movie choices"
Nevýhody: "Taking a bus to plane"
Výhody: "Good trip great service"
Nevýhody: "Lost my baggage, refused to give another ticket when getting to Istanbul late made me miss my next flight. Had to sit 10 hours and buy another ticket from another airline to make My destination a day late."
Výhody: "(see above)"
Nevýhody: "(see above)"
Výhody: "Turkish airlines has great service and crew in plane."
Nevýhody: "Hi, The flight was great. However my layover at airport lounge was long. I didn't like their (Turkish Business lounge)policy for not letting me have the room to sleep as the layover was more than 7hrs. I was told to ask for a hotel at reception. When i did, they said that they dont have any hotel inside and cant take me to ourside hotel too. The staff at reception of lounge was not courteous either. I only needed the room to sleep for 3 or 4 hrs. Anyway, the flight itself was great, no complaints"
Výhody: "I sat in coach but was treated like I was in first class. Hot towels. Entrees were very excellent. The food was above what I expected coach meals to be from my experiences flying different carriers to over 8 different countries. The customer service was amazing! The lady flight attendant for my section was very attentive and friendly. When I came out of the bathroom, I accidentally interrupted one male flight attendant from doing his job, he politely gestured which reassured me that he would be right with me when he was done with what he was doing. I asked him if they had any heartburn or antiacids available which they didn't. These 2 interactions with the flight attendants made the flight very enjoyable."
Nevýhody: "I was in couch and in the middle seat. I usually get the aisle or window so it was a hard adjustment to sleep in the middle seat because I didn't have leg room and couldn't lean my body against anything so I had to shift often to avoid my bottom from feeling numb."
Výhody: "Turkish airlines always delivers and economy feels like business with the hot towels and good food!"
Nevýhody: "Quite a full flight and no extra accommodation for families."
Výhody: "Constant service, food, entertainment."
Nevýhody: "Seat area is too small. No room for legs/feet. Garbage was not picked up."
Nevýhody: "They lost one of our bags."
Výhody: "The service was impeccable!"
Výhody: "Boarding was smooth"
Nevýhody: "Food needs improvement and staff should be more friendly."
Výhody: "Service was nice, crew was very respectful and the gift were well within accomidation"
Nevýhody: "Leaving the aircraft by stairs to the runway"
Výhody: "Flight attendants are professional and efficient, and the aircraft is clean and has an excellent entertainment center for all passengers."
Nevýhody: "Rows are too close, with my knees pressed against the seat in front of me. That is misery for the 10-hour flight from Chicago to Istanbul. We had a much better experience when we flew Turkish Airlines a few years ago. Sad!"
Nevýhody: "The crew was very professional and helpful"
Výhody: "Since we are first time travelers going from Chicago to Rome, Italy via Istanbul, we cannot compare to other airlines. But, we had a very good experience & the food, services and entertainment rvice were very good! The airfare too was excellent."
Nevýhody: "Not certain if it's typical in long flights/but it was very difficult sleeping in these seats."
Výhody: "food was amazing"
Nevýhody: "Crew was slow to pick up trays."
Výhody: "Good food. Great service."
Nevýhody: "Small leg room. Display of entertainment system was poor quality."
Výhody: "That was good every thing, thank you."
Nevýhody: "Nathing wrong."
Nevýhody: "I don't why the take-off and landing are late. The boarding started late! the plane stayed on the ground for minutes doing nothing! and in the end the plane arrived half an hour late!"
Výhody: "Every thing was perfect and the service too"
Nevýhody: "The only problem is I didn't one of my luggage on time after 3 days I was upset and made"
Výhody: "The service, food, and in flight entertainment were great. The leg room in coach was on par with other major carriers that I have flown transatlantic. The layover in Istanbul was pleasant (go to Staarbucks for free wifi). And I saved $500 over the price of other flights. I'd definitely take Turkish Airlines again, and maybe even arrange for a longer layover to be able to see Istanbul."
Nevýhody: "The seat was hard for a long trip"
Výhody: "Nothing whatsoever."
Nevýhody: "Worst customer expireince ever. I was making a short trip to visit my very sick mother. Turkish Airline changed my connection time without notifying me such that I had 5 min left for my cooection in stambul. They gave me no other option and blamed this on Kayak and kayak blamed it on the Airline leaving me with no options. I had to stay in Birlin at my own expense. Complaint filed with Turkish airline resulted in nothing. I made several calls for update and only repose I got was we will send an email to the complaint dept. and you will here in 24 hours. This has been going on for over 5 days with no contect, update or resolution. Once back in the US, I plane to file a formal complaint with FAA and more. DO NOT take this airline. They are worst airline I have ever used and will never use it again."
Výhody: "I liked everything, from check in to the end of my trip!"
Nevýhody: "Nothing to dislike!"
Výhody: "I was very pleased with the overall service and comfort on my flight. Boarding went smoothly, and crew were friendly and helpful. Cabin service included Turkish delight, hot towel, an amenities bag, hot dinner, hot breakfast, and snacks available thought the flight in the galley. Entertainment was on demand and included a wide selection. Seats were comfortable with reasonable distance between rows for coach (better than on many U.S. carriers). They have ample restrooms and they are split throughout the coach cabin, which made lines for the restroom almost nonexistent. Restroom amenities include hand lotion and refreshing spray - very nice."
Výhody: "food was good"
Nevýhody: "plane interior could be updated."
Výhody: "Friendly crew and clean aircraft."
Nevýhody: "I was traveling with two family members with wheelchairs and gate transfer at IST was a nightmare. It was very slow, but finally we were at the right gate. Handicapped access must be improved at the IST airport."
Výhody: "Stewardess was very good. Very helpful and attentive."
Nevýhody: "Audio/video quality on entertainment system Was old & not functional."
Výhody: "FOOD,, CREW ATTITUDE & TIMEING."
Nevýhody: "AS BOVE"
Výhody: "On-board chef was excellent. Movie selection was excellent. Crew was very friendly and prompt."
Nevýhody: "Economy class was very tight. Hard to rest."
Výhody: "lots of leg room good food"
Nevýhody: "Flight was delay and we are waiting in plane food was not enough good, no menu was provided, the plane was dirty..."
Výhody: "Everything went very well. The food was fantastic. Just too warm on the plane."
Výhody: "Great staff , amazing dinner, and the entertainment screen size was best"
Nevýhody: "Seats could be a little bigger"
Nevýhody: "Frankfurt connecting flights, security, and Passport control are terribly inefficient, with unclear guides to get passengers from B gates to A gates."
Výhody: "Crew was very attentive and professional."
Nevýhody: ". The economy seats on the Lufthansa A350 were extremely uncomfortable and seemed excessively narrow as well has having cramped legroom. I could not get comfortable let alone sleep, and my backside felt like I had been sitting on a park bench rather than a long haul coach airline seat."
Výhody: "Nice crew"
Nevýhody: "Better food, some entertainment, better bathrooms"
Výhody: "Crew was excellent."
Výhody: "My flight was delayed four hours, so I missed my connection to Sofia and had to re-book for two connecting flights instead of one, which makes for a long, tiring trip."
Nevýhody: "I understand the delay due to weather conditions, but I wish I was rebooked for one, not two connecting flights. Now, instead of flying directly to Sofia from Frankfurt, I have to go to Munich first and then to Sofia, which makes my trip 9 hours longer"
Nevýhody: "better accommodation of passangers"
Nevýhody: "They told us there were no earbuds so recommended using our own. Our children had left theirs at home so they ran to get a $20 pair nearby. But the the plane DID have the buds; what we did not have were blankets — the crew said none were to be had."
Výhody: "Nothing. It didn't happen."
Nevýhody: "Flight to Frankfurt from Denver could have been on time so we would've made this flight to Prague."
Nevýhody: "Fight could have been on time! It was over 45 minutes late, because of the crew"
Výhody: "Efficient boarding, friendly crew, nice range of entertainment options."
Nevýhody: "An economy seat is an economy seat ...."
Výhody: "Very amazing"
Výhody: "Baggage arrived with me. Upgraded to First Class because so many of those passengers got other flights the night before."
Nevýhody: "Original 5 pm flight was cancelled because there was no Crew or plane, even though it’s a United hub. Though flight cancelled early, United could not get me home same day so provided hotel and meal. Next day flight scheduled 7:05 then 8 am, but even that time came and went without boarding. 15 hours delayed and no hurry getting the plane to depart at the stated time. Total lack of customer service and concern"
Nevýhody: "I did not like the fact that the United flight I came in on was over a MILE of corridors away from the outgoing flight."
Výhody: "Touch screen is sharp and responsive."
Nevýhody: "Food is ok. Used to be better a few years ago when the cuisine had a Southest Asian fusion style."
Nevýhody: "It was late by 1 hour. Food was not enough. Was hungry since dinner was late due to delayed flight and breakfast was served at lunch time of MUC. Electrical outliets did not work in the flight and had problems in MUC for GPS."
Výhody: "I wasn't expecting free in-flight movies and meals, which were very welcome"
Výhody: "Everything on the flight was very efficient and organized—the boarding process, the excellent and pleasant service, the food, and the entertainment selections. Thank you for making a long flight enjoyable."
Výhody: "Impecable service. Even worth flying through FRA."
Nevýhody: "Nothing. Everything, as always, great. Keep it up."
Nevýhody: "Walked a very long way in Frankfurf airport to transfer to another flight."
Výhody: "Comfortable seats, good leg room, pleasant staff"
Nevýhody: "We were late arriving in Prague and then waiting for my luggage only to realise after waiting till the very last luggage THAT my luggage was left in Frankfurt and I didn’t get it til 21.00hrs - totally ruining my plans for my first night in Prague!!!!"
Výhody: "They were nice"
Nevýhody: "They were good"
Výhody: "Service was very good, flight was very smooth"
Výhody: "The service by the flight attendants was very good starting from the welcome to the end in spite of the fact that it was quite late night flight. Also by fortunate luck I had the chance to sleep as the next three seats to me were all empty in the middle block, which made the whole trip less exhaustive."
Nevýhody: "If the seats next to me weren't empty and I couldn't lay down across all of them it would have been a difficult flight as the economy seats are not even close with economy comfort levels of other international airlines like Turkish Airlines especially the seat pitch size. Entertainment choices could be improved by more recent movies. There were very few selection."
Výhody: "On time all the time"
Nevýhody: "Food getting worse year after year."
Výhody: "Our experience flying with Lufthansa was very pleasant. The overall process of making connecting flights through Frankfurt was much easier than we had anticipated. The cabin crew was friendly and courteous. I will be flying Lufthansa again."
Nevýhody: "I would appreciate the ability to check in and get seat assignments at least 2 days before the flight. The day before traveling can be fraught."
Výhody: "When in the air crew attentive"
Nevýhody: "Late boarding after allowing priority customer to board, Crew then took ages to start to finish boarding and taxi , Plane sent to furtherest runway, Made little time up,"
Výhody: "My parents had a wonderful experience. Very professional and courteous!"
Nevýhody: "Boarding was in organizes."
Výhody: "The agent at the counter was very very helpful and accommodated us to an earlier flight. That saved us lot of time."
Výhody: "Fast boarding, on time"
Nevýhody: "Too cold in plane, announcements too loud"
Nevýhody: "Boarding three planes to three different destinations from the same gate is very confusing."
Nevýhody: "It was too cold on the plane."
Nevýhody: "We were in economy class. It looked like the seats my wife and I were in were smaller than the surrounding seats. The seat I was assigned was also more narrow than the one my wife was assigned. I am tall, and could not move my legs for the trip. Also, the seat controls were on the inside is the seat. I could not move at all without turning on the overhead light or screen."
Výhody: "The crew was very attentive. I did not want to eat the food and the crew offered me fruit. Great A/V options."
Výhody: "Short and Smooth Flight"
Výhody: "They handed out baggage claim tickets for the larger carry-on items early so that passengers had plenty of time to rearrange their items, as long as they arrived at the gate in time."
Nevýhody: "They had 3 flights boarding through 2 doors that led to one hallway, which was very confusing. It took quite a while to retrieve the checked carry-on items, with the effect that most of the passengers were lined up down the causeway tube, waiting. The seats are so very cramped on these puddle jumpers; this was way too long a flight for cramped seats that don't recline. The entertainment was wifi that never really worked."
Nevýhody: "We missed the connection so never made this flight."
Výhody: "Best crew ever. By far most friendly staff and excellent service."
Nevýhody: "Nothing that I know"
Nevýhody: "This was a united flight. The personal was not helpful, only in helping me communicate with the airport in Rome to change my flight. I had to pay 97 euros for this change. I am upset and think it is not fair that I need to pay for a problem united had with their flight. I also think star Allience failed as they were not able to resolve the problem with their partner airlines."
Výhody: "When we fly Trans Atlantic, we always hope it will be with lufthansa! Sometimes they use united as a carrier and it us never as good as lufthansa!"
Výhody: "Everything else was fine."
Nevýhody: "I had paid for comfort seats ($140) extra. When I checked in at gate I was given another seat assignment (without explanation). It turned out to not be comfort seat, in fact it was the last row in the airplane. Had to get eh gate agent back, which was not fast. She said flight was full and a family had been spread out. I understand, but you can't just bump me from a paid and selected seat to a standard seat, especially on transatlantic flight after paying $140 extra. There was no apology. She went back to gate and little while later came back with a comfort seat. Some people seem not to have shown up as the seat next to me stayed open as well. It was very poorly handled."
Výhody: "Great service, food, crew."
Nevýhody: "Seats too small, very uncomfortable."
Výhody: "The ice cream dessert"
Nevýhody: "Old fashioned entertainment systems where you can't choose when you want to watch something you have to start watching at the same time as everyone. Flight advertised as Lufthansa was United both ways, there is a big difference between the service in both. United makes you pay to choose your seat like a budget carrier so everyone is angry about the seat they're in. Won't be flying them again if possible!"
Výhody: "I love the crew, the seats, the food was wonderful and the flight was the smoothest ever. Thanks"
Výhody: "I was fortunate to have a complete row (3) seats for myself; the plane was new and in excellent condition. All the staff was courteous and helpful."
Výhody: "fast and friendly checkin, fast boarding, easy transmit"
Výhody: "The entertainment system was good and the crew excellent. The person in front of me did not put their seat back which made my trip more comfortable. Loading and unloading was orderly and efficient."
Nevýhody: "Food could have been better"
Výhody: "The crew was nice. The economy seating was sorta spacious, but then again, it was economy. I’m 6’2” and my knees didn’t hurt."
Nevýhody: "It’s standard European airline. Don’t expect Cathay, Singapore or Emirates."
Výhody: "In The Austria my flight was terrible couse the official people didn’t help me I was with my baby I needed help for stroller for suitcase or something else just the guys watched me with they sad face , they didn’t was nice with me !!!"
Nevýhody: "I don’t know I was nervous in Austria just I need to tell you for Washington it was the nice trip to Washington from Washington I had just better thiothere"
Nevýhody: "Boarding crew was nasty will never fly with you guys again"
Výhody: "-maintenance had to fix an issue that the team was not transparent about for 2.5 hours. 0at least boarding happened swiftly -the male crew member was GREAT but the female crew members two of them were very short, rude, and not there to bring comfort to customers -chicken meal was tasty, but made both me and my father sick. Muffin for breakfast was mediocre as well -tv was good, but touch screen sometimes doesn't work."
Výhody: "Excellent on all measures. I will definitely try to fly Austrian Air again!"
Výhody: "Generally very pleasant flight"
Nevýhody: "No complaints"
Výhody: "Efficient boarding, friendly crew, easy flight, on time arrival"
Výhody: "Very friendly and attentive flight crew, nice entertainment options, food good for airline food."
Nevýhody: "Never been more uncomfortable in a plane seat. I’m six feet tall and my knees hit the back of the seat in front of me. I would not fly this airline again for this reason."
Výhody: "All flights were on schedule"
Nevýhody: "No place to put my feet. No foot room"
Výhody: "Very easy and smooth flight. We landed 25 min earlier. Austrian Airlines are my favorite."
Výhody: "On time and amazing flight crew! SO attentive and personal...seemed to really enjoy their job."
Nevýhody: "Missed the connection because the flights were booked too closely together. Then had to wait 7 hours in the airport for the next flight. It only takes 4 hours to drive there but I don’t have a car."
Výhody: "Austrian Airlines does it right— service, food, cleanliness. This was a really terrific experience. They even boarded efficiently, having those with seats in the back board first."
Nevýhody: "This was a great flying experience."
Výhody: "Great food. Exceptional service. Clean airplane and toilets. The whole flight was smooth and comfortable. And we were in coach!!!"
Nevýhody: "All was great."
Výhody: "Highly efficient transfer (45 minutes between flights)"
Nevýhody: "too short a time to transfer between flights as a very long distance between gates,"
Nevýhody: "They lost my bag and refused to deliver it to my house once it was found. It is still at the airport"
Výhody: "The service was superb!"
Nevýhody: "The flight was too short."
Nevýhody: "May bags didn't make the transfer and were sent on to me the following day."
Výhody: "Arriving alive. Attentive service was a nice bonus."
Nevýhody: "I am alive. Everything else seems utterly petty (even the total lack of dancing monkeys!)"
Výhody: "Friendly staff, efficient"
Nevýhody: "I didn’t understand that we got no baggage allowance with our tickets. When I looked on the website it appeared that star alliance members got the usual free luggage. Apparently it was a “lit” fare & we didn’t. It would have been worth it to get the next class of fare"
Nevýhody: "Flyght was terible"
Nevýhody: "There was plenty of space, and so I rven had a chance to catch some sleep on the transatlantic flight. But Uktimately, unless you are travelling in luxury, transatlantic flights are awful."
Výhody: "On time departure, friendly staff"
Nevýhody: "GET AN AGREEMENT WITH GLOBAL ENTRY"
Nevýhody: "Our flight was delayed by three hours due to “technical problems“. We were never updated during the weight and when we were told that the flight was canceled everyone was told to go back to the ticketing area to pick up their luggage and to find other options. When we were almost halfway there we were told to turn around and that the flight in fact was not canceled. The food was mediocre at best in the service on the plane was in adequate. They were understaffed and staff to peer to be stressed and fatigued. The seats were small and cramped and not well padded in the economy section. We are going to be flying on Lufthansa in the spring and will hope that their services are better than what we experienced on Austrian air."
Nevýhody: "Thechnical problems with the plane.One hour we were sitting in the plane and waiting departure"
Výhody: "i loved the food, the alcohol, the specialty coffees. i loved the service. i loved the lay down seat. i loved the entertainment."
Nevýhody: "no complaints whatsoever. this was my best flight to vienna- or to europe."
Výhody: "easy boarding"
Nevýhody: "bad seating. you previously provided a comfort kit but discontinued it."
Nevýhody: "Our home was damaged, and we were without power for 6 days due to Hurricane Irma. We called the airlines repeatedly in an effort to cancel the ticket before the flight. They refused to cancel the tickets. Heartless"
Nevýhody: "It was late No food"
Nevýhody: "I will never fly Austrian again! They disrespected my family, they did not honor my reservations, and the staff was just nasty!"
Nevýhody: "My father and I were seated in biz class but were unable to sleep because of a fan noise directly over our seats in Row 9. We complained to the attendant about it but she was unable to determine the cause. Many hours later, a different crew member identified the noise source and stopped it by simply flipping a switch. This disruptive noise could have easily been avoided but the ignorance of the crew member to whom we complained failed to solve it. By the time the second crew member identified the problem there was not enough time to sleep. This experience was extremely disappointing. We paid extra to fly business class so we could sleep, but this ridiculous crew error fouled our plans. We asked the crew to file a report about it and they did. Look into it. We expect a refund of the extra fare we paid, or else we will never fly Austrian Airlines again. I am an affluent person and I travel internationally 6 times per year. You would be smart not to anger me and lose my business."
Výhody: "I loved the boarding process. Everything was very organized! I was lucky to sit by myself next to the window, so i had plenty of space to stretch. The flight was right on schedule, so i didnt have to worry about making it to the next flight. Food was good. We were offered the water through the whole trip which is nice, because i always feel super dehydrated on the plane."
Nevýhody: "I wasn't very satisfied with the flight attendants. I don't know if its just me getting used to american customer service, or me actually working at the customer service, but it's definetely not the greatest level of service. Girls were giving me an attitude and "smartie" ( in a rude way) responds which kinda made me feel uncomfortable and disrespected. I had the same experience with Lufthansa before. And once with russian airlines. Maybe its some kinda tendency to get erogant at this job, but please, don't get me wrong, its not that kinda job where you should look at people from above"
Nevýhody: "I used flights between Vienna and Prague several times and in most cases they are delayed."
Výhody: "All flight members were servicing very pleasantly"
Výhody: "The crew were very nice"
Nevýhody: "Toilets could be cleaned more often"
Nevýhody: "The crew members on the flight from Washington to Vienna were absolutely rude and unhelpful."
Nevýhody: "I luked the atmosphire and the silence ."
Výhody: "Their first class looked very comfy"
Výhody: "everything on time, good selection of movies"
Nevýhody: "the food....pretty bad"
Výhody: "Never again with KAYAK. Sorry."
Nevýhody: "Flight from Dulles to Vienna was cancelled in the morning on the day of departure. We contacted Austrian and rebooked with Air France. The Air France flights were good overall. The food was okay, entertainment excellent, comfort good, boarding good, crew okay. On flight to Paris, the crew did not serve water during the period between dinner and the service before landing."
Výhody: "Wonderful experience"
Výhody: "Everything went well other than what was served for breakfast."
Nevýhody: "The food that was served for dinner was fine. Some fruit/yogurt would have been far better for breakfast than the muffin that was served."
Výhody: "Very good choice of Entertainment. Crew is very kind AND helpfull.Excelent service from the begining to the End."
Výhody: "Food, courtesy of flight attendants."
Nevýhody: "Old plane. Very little space in chairs."