Výhody: "Crew was friendly and engaging"
Nevýhody: "I wiped down my seat area to clean it. It would be nice to know what Delta is doing as well."
Nevýhody: "They lost my bags. Unacceptable"
Výhody: "Crew was very friendly"
Nevýhody: "the seats are horribly squished and uncomfortable. It’s the only thing that makes the flight not excellent"
Výhody: "Thanks for the monitors."
Nevýhody: "The crew seems tired."
Nevýhody: "Late departure"
Výhody: "It wasn’t delayed 3 hours like the first flight"
Nevýhody: "Departing on time"
Výhody: "Delta crew is always great."
Nevýhody: "You need to update ALL of your planes to have charging at EVERY seat, not just the passengers in comfort plus or better. It’s 2019. We ALL have devices."
Výhody: "Everything about delta"
Nevýhody: "Crew was grouchy and rushed past you without really trying to cater to your needs/ get you what you want."
Výhody: "Airbus was nice"
Nevýhody: "Delayed by over 1 1/2 hours"
Výhody: "Efficient, cheerful crew"
Nevýhody: "Stop making seats smaller! The added revenue from 10 squeezed seats is not worth the discomfort it causes."
Výhody: "I got to board early because I volunteered to check my carry-on. Very friendly flight attendants. Love flying delta. They are always consistent and the movies they offer with the gogo in-flight app are always updated and recently released popular movies."
Výhody: "The whole crew was great and very accommodating"
Výhody: "Great crew and plane arrived on time."
Nevýhody: "No entertainment and no place to charge devices."
Výhody: "The crew was wonderful, the flight was on time."
Nevýhody: "But the seats are so tight that we were definitely elbow to elbow and once seated I was unable to access even the purse that was at my feet. There was no entertainment and the tray table was tiny, not even an indentation for a cup!"
Výhody: "Complimentary beverages."
Nevýhody: "Chicken and pasta for dinner"
Výhody: "very nice and willing stewardesses"
Nevýhody: "tragic little place for legs, lack of space"
Výhody: "Direct flight to Prague ; crew was very courteous and apologetic for being late"
Nevýhody: "The seat could not recline (26F) and for a long overnight flight of 9 hrs it was very uncomfortable"
Nevýhody: "The seat was very uncomfortable"
Výhody: "Smooth flight, on-tome departure"
Nevýhody: "Service in business class left a little more to be desired. I had to ask for food and drinks, because I feel off to sleep in the first round. Came to Gate early, but had to wait for agent to put the jet bridge. Only one person was available."
Nevýhody: "Hassel about getting a visa to Cambodia. Refused to give me a boarding pass for 2nd and 3 rf leg of trip. Korean Air had no problems giving me yhe passes. Otter people had Delta boarding passes shivh they traded for Korran Aiir passes but the got better seats. Food was very good"
Výhody: "Great service"
Nevýhody: "No complain"
Výhody: "Great service all around. As comfortable as you can get for a domestic flight."
Nevýhody: "Food was pretty good, but not up to their usual high standards"
Výhody: "I had the opportunity to send my carry on to the final destination. The flight was overbooked and there was no place to put carry on on the top place."
Nevýhody: "I did not have the chance to choose my seat. I traveled sandwiched by two overweighted guys. I was holding my arms and was literally compressed by the gentlemen. Horrible experience. If I had the chance to choose my seat I would pick the corridor, and had a little less embarrassment and sweating."
Nevýhody: "Delta staff is not too friendly"
Nevýhody: "The re route to MSP... Seven hour flight time for a two and half hour flight..."
Výhody: "Flights were on time boarding was easy. 2nd crew from ATLANTA was friendly."
Nevýhody: "The foldable snack tray was broken on the flight to ATL."
Výhody: "The crew was very nice and attentative."
Nevýhody: "The amount of delays causing us to miss our connection and be stuck in another city for a night before getting to our destination the next day(hopefully)."
Nevýhody: "There was a change in our flight. According to Delta you didn't confirm every leg of our flight and the plane was over booked."
Výhody: "Smooth and easy."
Nevýhody: "Not applicable"
Nevýhody: "The staff"
Výhody: "Decent selection of in-flight entertainment. (The entertainment unit was sub-par to allow full enjoyment.)"
Nevýhody: "Older plane had undersized, non-responsive touch displays so passenger behind felt like a woodpecker. Also, retrofitted to provide in-seat power with metal box under seat in front of you makes it very uncomfortable for window passengers who don't have space to stow bag under seat in front of them or for their feet. (Uncomfortable on a long flight.)"
Výhody: "Layout of aircraft."
Nevýhody: "USB port barely accessible. Also, it didn't seem to work."
Výhody: "Service from the crew."
Nevýhody: "Quality and comfort of seats. Quality of food. The TV screen was from the 80s."
Výhody: "The food was good and the staff was competent and friendly. There was a large choice of inflight entertainment (but the sound was mushy)."
Nevýhody: "Although more comfortable than most, the seats were cramped (for 10 hours). Boarding was delayed 30", but we did not take off for 3 more hours. I really don't know why. It felt like the NYC MTA: poor communications. The boarding process required an avoidable half hour of standing in lines."
Nevýhody: "First day our flight got canceled 1 hour before leaving the airport. No good explanation given. Planes were landing and departing from Columbus just our flight got cancelled which made no sense. Over the phone no one was really helpful. Very bad experience with Delta"
Výhody: "Efficient boarding. Friendly service."
Výhody: "I found the seating to be to cramped on such a long flight. The person in front of me reclined back and the distance between my knees and his seat was just about an inch. I'm not s big guy on height or weight so I was quite uncomfortable. Other then that everything was great."
Nevýhody: "Cramped seating"
Výhody: "The leg room and freedom of not having another seat in front of me throughout this flight was great. It made getting comfortable a lot easier."
Nevýhody: "We couldn't hear the overhead announcements at all. Seated right next to the turbine intake on the wing made the amount of ambient noise especially high, so all the in-flight announcements were pretty much unintelligible."
Výhody: "Good seat, easy on and off, everything went a little ahead of schedule and smooth"
Výhody: "The crew were AMAZING and made the flight so much better. Boarding was easy. I also love that the pilot acknowledged the Service men and women on our flight."
Nevýhody: "The older plan didn't have some of the perks that I expected from Comfort +... No conformed headrest, no USB plugs... I paid extra for Comfort + and expected some of these things."
Výhody: "Staff were courteous. Captain explained reason for delay."
Nevýhody: "Over 20 minute delay to begin boarding with no explanation. Boarding process very slow due to excess carry ones needing to be checked."
Výhody: "Upgrading to First Class made it worthwhile."
Nevýhody: "As a minority provider of service at BWI, the gate was the furthest from the entry. Gate security is almost always a source of delay here."
Výhody: "Great service, a lot of food, good entertainment"
Nevýhody: "I don't understand why people take babies on red eyes. It makes the flight so unpleasant. I wish airlines would discourage this."
Nevýhody: "The seat was very uncomfortable in delta comfort zone."
Výhody: "After the extremely long wait to check bags which made us miss the flight, the date crew got us in another flight...it wasn't direct which is what I paid for, but they did get us out, but i missed an interview because of the lack of crew and a missing luggage."
Nevýhody: "Checking a bag, delta did not have enough crew to get everyone thru to their flights. We waited for 80 minutes inline to check a bag. Then we ran to the gate inky to find the gate was closed less than 2 minutes before we arrived. At least 20 others also missed the plane because of the lack of crew and long lines checking bags. It was frustrating, irritating, uncaring crew checking in, and a bit rude. Then on of my checked luggage was lost enroute - which made getting off the flights even later which made me miss a meeting that I was scheduled to be at. All because you didn't have the crew needed to check in."
A heads up on filling in an e-ticket prior to flight departure would have been helpful.
They canceled our flights but the flight went on anyway.
Výhody: "Crew is excellent, polite and personal!"
Nevýhody: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
Výhody: "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
Nevýhody: "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"
Výhody: "The crew was professional & friendly"
Nevýhody: "Food was terrible honestly, entertainment system didn't work on 1st flight."
Nevýhody: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
Výhody: "Usual faultless KLM experience"
Nevýhody: "KLM crew exceed our expectations"
Nevýhody: "I congratulate the KLM crew!"
Výhody: "The crew was amazing, flight on schedule and good entertainment."
Nevýhody: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
Výhody: "The crew and the timing were ok"
Nevýhody: "The seats were uncomfortable"
Výhody: "Crew were great"
Výhody: "Very friendly crew and on time with no problems."
Nevýhody: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."
Výhody: "Helpful and kind crew"
Nevýhody: "I wish there was WiFi"
Výhody: "Nice seats. Only seats with a row of 2, which is what I wanted,"
Výhody: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
Výhody: "Crew was good"
Výhody: "Good food, friendly service"
Nevýhody: "More trash pickup; only one round of beverage service"
Nevýhody: "Turn the lights on early making it hard to sleep"
Výhody: "Gaps between seats are very narrow."
Nevýhody: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Nevýhody: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Výhody: "Friendly staff"
Nevýhody: "Leg room"
Výhody: "Snooth and efficiënt with a KLM service"
Nevýhody: "No entertainment"
Výhody: "Easy to board and easy flight."
Nevýhody: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Výhody: "Friendly in-flight personell"
Nevýhody: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Nevýhody: "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."
Výhody: "I got some rest"
Nevýhody: "unable to charge my phone or watch movies"
Výhody: "Booked extra room seat which gave me good room for seating"
Nevýhody: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"
Výhody: "The staff was very helpful and professional. Promp response to calling for attention."
Nevýhody: "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"
Výhody: "Decent seat size. Sorta slept the whole flight."
Výhody: "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
Nevýhody: "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."
Výhody: "Crew was very helpful.food"
Nevýhody: "Food was not upto the mark."
Výhody: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Výhody: "Comfort economy well worth the extra."
Nevýhody: "OLD plane without comfort or entertainment"
Výhody: "Eveything is well arranged"
Výhody: "Great crew service. Among the best ever."
Výhody: "Catering is ok"
Nevýhody: "Seats comfort really old school"
Nevýhody: "Why do the crew have to slam the overhead and catering compartments to get them to shut?"
Nevýhody: "There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases"
Výhody: "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
Nevýhody: "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."
Nevýhody: "Did not get the luggage from connecting flight from Amsterdan to Basel"
Výhody: "leg room economy compared to KLM"
Nevýhody: "full flight, no upgrade possible"
Výhody: "Flight unpleasant. Ground staff in Marseiile great but gate crew didn't control carry on baggage and many of us could not use overhead bins because of passengers who stowed more than one and often oversized suitcases above, so we and many others had to place carry on suitcases under seat. Attendant on plane totally unhelpful and could have rearranged a few bags to make room but preferred to stay in back of plane and talk. To be fair, rest of flight was pleasant although late due in part to boarding issues."
Nevýhody: "Carry on baggage issues and storage on plane. One aloof and unhelpful member of flight crew."
Výhody: "If you would like to learn more you can call me 628.600.8825 Very dissapointed"
Výhody: "Captain was updating us with the delay status."
Nevýhody: "You have to be gold to get the priority boarding. In other countries I can do it with my silver status."
Výhody: "Flight was delayed by over three hours."
Výhody: "Crew was very friendly and helpful. Entertainment had plenty of choices."
Nevýhody: "The seats were very hard. It was very uncomfortable sitting that long I’m those seats"
Výhody: "that there was a water and a blanket on each seat!"
Nevýhody: "I thought there was free alcohol on international flights. that you were not allowed to use the given blanket until after take off."
Nevýhody: "Noise in aircraft. Transit time between flights was too short."
Nevýhody: "The flight was cancelled without explanation"
Nevýhody: "I was unable to make it to copenhagen due to missing my connection"
Výhody: "The airplane was modern and well kept. The crew were attentive and kind."
Nevýhody: "Nothing - our flight out was great!"
Výhody: "Overall, an incredible experience!!!"
Nevýhody: "The food was excellent"
Výhody: "I have used Kayak for years without issue. This time I was flying SAS for the first time. The plane broke and so that was the first huge delay SAS had terrible customer service. They reminded me several times that I was not a preferred customer and that I had bought my ticket through kayak. This is the reason they gave for lack of help. It was frustrating to say the least. I’m not sure how they expect to gain repeat customers if they treat first time customers like that."
Nevýhody: "Everything. Our flight was delayed from our departing city because the plane was leaking water on the floor and they had to send in a special cleaning crew to try to stop it. We were not given the seats we pre picked months before when buying the ticket. The ac was broken for the first half of the flight. Then, we missed our connecting flight because of the first delay. Once we got onto a new connecting flight, it was also delayed and once again, we missed our last connecting flight and are not making it to our final destination today."
Výhody: "Food was okay. Very smooth landing"
Nevýhody: "Crew. One of the flight attendants was unfriendly and short when asked about food options. None of them were approachable."
Nevýhody: "Tiny, hard, uncomfortable seats and cramped conditions, just about the worst 8 hours in my life"
Nevýhody: "Rude crew, and apparently now you only get one free nonalcoholic drink in Economy for an 8 hour flight."
Výhody: "Decent movie selection and very smooth landing"
Nevýhody: "Surprised that Asian airlines typically havr larger and more comfortable seats. The SAS flight was fully booked and you could feel the cramped-ness of it. Also we weren't given the choice of what to have for our meals and were merely handed our food. Lastly, the flight was very, very uncomfortably warm."
Výhody: "The crew is great. Did everything within their abilities to be comfortable"
Nevýhody: "The cabin was too warm for the duration of the flight. The movie content wasn't that great. Also, the headphone jack on my seat was temperamental and I lost sound quite a bit. I wish they had more vegetables in their dish"
Výhody: "The comfort and technology on the aircraft."
Výhody: "Not full. Kind crew."
Nevýhody: "No complaints."
Výhody: "I was running late to my flight, and I found the SAS customer service line exceptionally helpful in helping me make the right decisions regarding how best to deal with the risk of missing my flight. In the end, I made my flight in time, but I found customer service critical in making the best decisions regarding my pre-flight transportation. Additionally, the flight was smooth and enjoyable."
Výhody: "The crew was so amazing and friendly!!"
Nevýhody: "Crew not very friendly."
Nevýhody: "Should at least serve some water"
Výhody: "Seats are more comfortable than those of many other airlines."
Nevýhody: "Normally, I am not picky regarding airline food. In SAS's economy or "Go" class, there is no choice of food. I can think of plenty of dishes that would be appealing to many people. Yet the meal that was served, beef stew, posed a problem as I don't eat red meet. Since many people also do not eat beef due to religious beliefs, I am appalled by SAS's decision to only serve this dish to its economy class passengers. As I ordered my ticket through Kayak, I didn't have the option to request a special diet, nor did I think to do so as airlines generally do not serve serve a beef dish as their one and only."
Výhody: "Good leg room. Tasty meals. A good variety of entertainment options."
Výhody: "Boarding was easy, I'm a Star Alliance Gold member so was able to get on board first. There were significant delays leaving Dulles and our connection was tight, but SAS held the flight so I give them props for that."
Nevýhody: "The crew was grumpy and unhelpful, but I can usually overlook that. What really got me was this: YOU HAVE TO PAY FOR BEER & WINE ON THIS INTERNATIONAL FLIGHT! Never in my 25 years of international travel have I seen this from a mainstream carrier. For this fact alone, I will never fly this airline again. You also have to pay to pick your seats in advance."
Výhody: "I had a window seat with a view of New York City as we flew North."
Nevýhody: "The sound quality of the earphones was so poor that I could not understand most of the dialogue of the film that I watched."
Výhody: "service was good"
Nevýhody: "The plane was full. Sets in economy were very small."
Výhody: "The entertainment system was very good. The crew were all efficient and courteous, with the exception of one crew member who was rather curt."
Nevýhody: "Our plane arrived at IAD late due to a minor mechanical that was repaired at its previous destination. Consequently, we departed IAD almost two hours late, causing us to miss our connection in Copenhagen. Norwegian Air had a flight leaving shortly from Copenhagen to Rome, but the transfer agent told us SAS "does not re-book with Norwegian." Instead we were assigned to two more flights, one to Brussels, and another from Brussels to Rome. We arrived in Rome around 17:00 rather than 10:35 as scheduled, losing a full day of sight-seeing."
Výhody: "Friendly staff. Good food. Movie/tv options were excellent."
Nevýhody: "Didn't like that I had to order vegetarian food option in advance. I would forget to do so before the flight. Despite that, I was still able to eat most of the meal since there was salad, bread and dessert which was filling enough."
Výhody: "Timely or even earlier arrival. Generally, very good experience"
Nevýhody: "Delay after delay. Screaming kid"
Nevýhody: "In-flight entertainment did not work, veggie meal I ordered was not there, and when I asked if I could have one of the extra business class meals, I was told no. I further asked if I could just have some chips from the snack basket and that was met with a death glare from the female flight attendant. All in all, the flight attendants were rude and unwilling to accept any ownership in the poor conditions of this 9 hour flight."
Výhody: "Overall excellent"
Výhody: "Modern plane, great entertainment system"
Nevýhody: "Paying for booze, vegetarian breakfast is awful."
Nevýhody: "Small and tight seats."
Výhody: "crew was really nice and efficient"
Nevýhody: "no complimentary beverages"
Nevýhody: "The plane was very old and not maintained well, dirty and not clean from the previous flights"
Nevýhody: "to realise at the airport that they will charge me 70 EUR for one luggage for one way only is outrageous! it wasnt clear at all that there wasnt luggage included in the price of the ticket... all of my previous tickets bought via kayak and priceline were also with luggage included and we have understood the given price as including luggage! i find it very negative and very bad experience and feel robbed, this is not acceptable business approach. my suggestion is that you will refund me the extra cost for the luggage. thank you."
Výhody: "Clean, comfortable plane."
Nevýhody: "No free alcohol. Limited food options."
Nevýhody: "Seats are allowed to recline to far. When you are sitting behind someone who has reclined their seat you have no room"
Výhody: "Great aircraft, good food, awesome crew, very comfortable seats, the entertainment was really good. Overall super pleased. Hopefully it'll be the same on our return back to DC"
Nevýhody: "Unfriendly and rude desk help. Rude and insulting. United was a real disappointment. I will ask my travel agent to be in touch re screw up the economy plus seats. I had to pay extra for what our itinerant said had been booked. Mary, at the desk at C12 in Delles, she wouldn't give me her last name was unbelievably insulting and unhelpful."
Nevýhody: "Too much meat in meals."
Výhody: "Flight was fine, service good, and our seat choice excellent."
Nevýhody: "We left an iPad on board in Copenhagen and found that there was no way to inform SAS!"
Nevýhody: "No individual seat control of airflow. The plane was very warm and there were no vents at each seat."
Výhody: "Attendants allowed any standing to ease weary legs as long as it was out of the way."
Výhody: "Old airplanes, no cellphone chargers, my monitor didn't work at all so they gave me an Iphad......"
Nevýhody: "Old airplanes, you have to pay for alcohol...."
Nevýhody: "I was bumped off. So I liked nothing about that SAS flight."
Nevýhody: "Lost luggage delivered today"
Výhody: "The plane was nice and clean, the crew was kind."
Nevýhody: "There were no food options, only preset meals. Not fantastic for a vegetarian. Also, for two and a half hours we were delayed (while sitting on the plane after pushing back and then returning to the gate) due to something wrong with the plane. Along with being unnerving, it caused nearly everyone on the flight to miss their comnecting flight."
Výhody: "On time bags made connection"
Nevýhody: "Economy seating even for a small person is extremely confining. It made the overseas flight uncomfortable and unpleasant."
Výhody: "The flight attendants were the warmest and most personable I’ve seen in a long time. All ground staff had the same amazing hospitality."
Nevýhody: "Finnair A321 HEL-DXB, 6 hour flight, uses regular EuroBusiness seats (same seat as economy but blocked middle seat and better food), no wi fi , no tv, very uncomfortable aircraft."
Výhody: "Finnair is always perfect. Always on time, professional, clean and comfortable. They give free coffee, water and blueberry juice."
Nevýhody: "Very bad food my options were pork and vegetarian. Chicken finished."
Výhody: "Lots of movie choices."
Nevýhody: "Boarding was in a very tight space and I couldn't hear the gate agent on the intercom well."
Výhody: "New A350 seating positions The attentive and respectful staff The good food and drinks choices The on time arrivals record, no matter what delay they seem to have good efficiency built in"
Nevýhody: "The boarding in Singapore- Finnair are seemingly punished by being gated at the furthest end of the walkway. The security is slow due to the two single lines of screening, even though we are all in transit or have already been through checks elsewhere"
Nevýhody: "Did not like stress of having to check in 24 hours ahead of time just to get a free seat assignment. Why should we have to purchase a seat on a plane we already bought a ticket for?"
Výhody: "nonstop to Helsinki was great...I have done this route over 100 times and this was the first time non-stop. When you have 17-19 hours travel time in your head door to door and then it is 12 - you really appreciate the extra time. THANK YOU!"
Výhody: "I really enjoyed the flight...everything was smooth and we arrived on schedule."
Výhody: "The ease at which the check-in and boarding was done"
Nevýhody: "good morning aircraft flew late 1 hour. arrived in Finland late. our aircraft departed. now sit 3 hours and waiting for other aircraft. plane crashes in 12.45 the bottom and arrives in Riga in 2.00 days."
Výhody: "Everything. Great airport, swift boarding, great food on board with an educational twist, etc"
Výhody: "1)Magazine says you under need for modern communication and aiming to improve. There are no chRging ports and no internet. That would help. A little behind the times on that one, do t you think? 2) Getting gangway attached after landing appeared to be very innefficient. Thanks for trying"
Nevýhody: "Crew great!"
Výhody: "The crew was friendly and helpful. There were multiple runs for drinks and the meal was delicious. The entertainment tablet offered good movies and tv shows."
Nevýhody: "The lights where not lowered down to make it easy for people to rest and make it easier to fall sleep."
Výhody: "Great gate and in-cabin crew. LOVED this flight."
Nevýhody: "Nothing to report"
Nevýhody: "Btw you have cancelled my flight!!!!!!!! And sent me just an email."
Výhody: "Great service and hospitality. Smooth flight. Good 1st experience with Finnair :-)"
Výhody: "Movie selection ok."
Nevýhody: "Minimal coach legreeom even for an average-height passenger."
Výhody: "Blueberry juice!"
Nevýhody: "No food."
Nevýhody: "My luggage was lost"
Nevýhody: "business class was empty and not able to upgrade at an affordable price"
Nevýhody: "LATE DEPARTURE DUE TO PLANE HAD NOT ARRIVED ON TIME"
Výhody: "Blueberry juice. And best coffee I ever had on an airplane."
Nevýhody: "Can't think of anything."
Výhody: "Everything well organized"
Výhody: "Liked the Airbus seating on Finnair better than American's Boeing 777 seating."
Výhody: "We had a row to ourselves with a seat between us. The flight was smooth. Blueberry juice. Competitive pricing."
Nevýhody: "Having to pay to reserve seats."
Nevýhody: "food was about the worst I have seen (with special mention to the coffee served as it was def the worst even for airplanes standards) could not check in online ( web would not allow me)"
Výhody: "Comfortable smooth flight, quiet in the large modern BA A380 aircraft"
Nevýhody: "Usual boarding with people in rear having to get past people in lower row numbers having been boarded first."
Výhody: "Airplane was pretty spacious and clean and it had all the amenities of a newer plane"
Výhody: "I liked most of service except seats space with economy . it was impressive to see Scandinavians and Korean flight attendants cooperate each other . Both of them were gentle ,kind and nice !"
Nevýhody: "The e ticket info didn't accord with the real ticket info such as gates so if you don't check out the bulletin board properly , you may wait in wrong gates but not that crucial. It's always about the airport problem with crowded passengers or in size not aeroplane. Everything is about time control . ICN is quite large in scale so I couldn't use duty free shop due to so many passengers and the spacious hallways even though I had 2hours . perhaps you gotta presume it as 3hours for enough time . so I had to throw out my lotion or moisturizer at ICN .pfff I wasted my money :p"
Nevýhody: "I booked this through Finnair and it was a British Airways code share .I was unable to get the record locator for BA and could not check in prior to getting to the airport ."
Výhody: "The crew members were very helpful and kind. Seats are okay. The music selection was pretty good."
Nevýhody: "If you are not planning to sleep, bring your own book, tablet and earbuds! The airplane has no individual screens for entertainment, only tiny drop-down screens."
Výhody: "Crew staff pleasant although did not particularly take the initiative to help customers."
Nevýhody: "Boarding process at Heathrow was chaotic. Could not hear announcements and the response was a large crowd pushing towards an unclear entrance point. The seats are quite small and recline a minimal amount My biggest complaint is that four of us traveling together could not be seated in close proximity to each other, despite making that request over four months before the flight. Extremely frustrating to deal with check-in process as well--because we booked on Finnair, we could not use online system. This was an aggravation considering we were traveling. And--one of our bags was left behind in London. \"
Výhody: "The crew members were pleasant"
Nevýhody: "I had to pay an additional fee of $327 because I had a infant riding with me on my lap."
Výhody: "I booked the seats with extra room - really glad I did. The food wasn't bad, the entertainment system worked. I definitely prefer the Virgin Atlantic entertainment system, but I fly AA fairly often and will continue to."
Nevýhody: "The airport check-in was absolutely terrible. We were in line so long that an employee came up to us and said "I can't believe you're still here." Neither could I. We get to the airport at least three hours early because of stuff like this, but the incredibly slow line and unorganized way of handling it ate any of the time I'd looked so forward spending at Heathrow (I love hitting Boots etc)."
Výhody: "Called BA (the carrier for our FinnAir flight) when I couldn't check in (didn't have a booking number that worked). Staff member did tell me that all was in order with our booking. He wasn't able to check us in anyway, as something was amiss with 'the system'. In the end all worked out fine, we just made sure to get to the airport early to make sure we got decent seats."
Nevýhody: "A bit nerve wracking to see online that our flight information 'could not be found' when trying to check in with the booking numbers I had!"
Výhody: "Not bad as cross-ocean flights go, but cramped. The seats (and the available room per person) are what would be considered normal nowadays, but I remember flying thirty years ago. The crew was very pleasant and snacks were served (and appreciated), but didn't make up for the cramped conditions."
Výhody: "The more modern plane with USB ports that actually charge and the higher quality and bigger displays really help make the trip more enjoyable."
Nevýhody: "Not as much to eat on this BA flight back to Philidelphia from Hethrow as there was on the American Airlines flight there."
Výhody: "Everything was good ,plane was on time,food was good for Airline food and was clean."
Nevýhody: "The crew was pleasant but they needed to smile more . Other than that everything was good."
Výhody: "For once the seats have enough space. Airlines think we are cattle and that they can pack as much as possible every airplane. For once I was glad to have a confortable experience."
Nevýhody: "A lot of turbulence. Only paid food offerings. From gate took 10-15min bus drive to plane No entertainment"
Nevýhody: "Boarding was chaotic. Pre boading not enforced, all passengers boarding at the same."
Nevýhody: "When I arrived at CMI no ticket was issued for my second leg, so I could not use the internal transit bus to at Terminal 5 at ORD ("for ticketed passengers only). I had to exit use the external train (which was delayed) and go through the very slow Terminal 5 security. Almost missed my ORD-LHR flight (arrived at the gate after the official closing time)"
Výhody: "Great crew. Lots of refreshments."
Výhody: "Services, food, smooth landing."
Výhody: "I never took it because....."
Nevýhody: "your customer service agent refused to help, and I had to fly to New York and take a different flight to London, and the whole thing cost me an extra $2900."
Výhody: "It was a new plane."
Nevýhody: "Flight was operated by IBERIA. I had to seat separately from my husband as IBERIA charges $45 for selecting the seat."
Nevýhody: "at least 10 people were waiting at the wrong gate when they finally announced the gate change. the gate was on the other side of the terminal and nothing was indicated on the information screens"
Výhody: "I liked the crew and the fact that the flight was on time in both directions. We actually landed a little earlier than scheduled. The food was decent enough for airplane food and there were some recently released movies to watch."
Nevýhody: "The seats were a bit cramped, which I guess is to be expected on a plane."
Výhody: "Seats are snug. You get to know your neighbors really well."
Nevýhody: "Video system needed to be reset often for entire plane."
Overall, a very good experience and a great price! Lovely crew and the food was not bad at all! A few delays but all connections were made and their Passport and customs process was very well done!
Our luggage has been lost. My grandson and I are here at our London hotel with nothing but the clothes we wore. Reports have been filed through the airport LHR, and with Aer Lingus, but no one communicates back. Never again!
It was cancelled -- and everyone involved was unhelpful and rude.
Empty flight was great. The food has improved tremendously. Wish the flight took off later, the time difference and departure and arrival times make it more challenging to sleep on the flight.
Though the staff was very friendly, a nearly 4 hr delay (albeit due to drunken passengers refusing to wear masks, removing said passengers, and waiting for their luggage to be unpacked, and then having plane shut down to conserve fuel, & waiting for weather) is NEVER acceptable. The drunken passengers’ luggage should have stayed on the plane and the plane should have taken off with it. Why should an entire cabinfull of passengers should have to suffer and miss their international connections? The drunken passengers should have been removed and let their luggage catch up to them in a week or so. Upon arrival at Dublin, my daughter has to wait another 10 hours for a new connecting flight and was only offered a food voucher for roughly $9. UNACCEPTABLE
Výhody: "Quick boarding and departed on time."
Nevýhody: "Everything else. Air Lingus is like Ryan Air with an Irish accent. No space, terrible food, very low quality entertainment system with the sound muffled and barely audible."
Nevýhody: "Many people missed their connection at Dublin. I had a horrible ~6hr wait. Aer Lingus did nothing to help or compensate."
Výhody: "Good food"
Nevýhody: "We arrived late to Dublin because of weather and we’re going to miss our connection to Leeds so they rerouted us via Manchester but our bags, though tagged “Rush” did not make it on the new flight and we were without them for five days! we still had to get to Leeds so we had to pay for train tickets"
Výhody: "Crew was very nice"
Nevýhody: "When I checked in, I was asked if I would consider taking a United flt instead of aerlingus. I agreed but the flight had already filled up so the woman checking me in offered to seat me at an exit row. However on check in I realized she gave me someone else’s ticket. It was disappointing. My first f"
Výhody: "Good seats. Friendly crew. They were late serving the breakfast snack, must have not been watching the time, but it made me chuckle."
Nevýhody: "The check-in at Washington Dulles was understaffed. Boarding was chaotic."
Výhody: "Crew was amazing. Polite and friendly."
Nevýhody: "Seats were not very comfortable and there wasn’t any room to put things in the space under the tray table. Food was below average."
Výhody: "Flight on-time."
Nevýhody: "Food options are expensive, non-alcoholic beverages should be provided for free, and food options are really scarce. Add some entertainment or wifi."
Výhody: "Seat was fine ! I was very thirsty and no free water.."
Nevýhody: "Free drink/ water !!!"
Nevýhody: "Dublin airport - huge lines foe transfers"
Nevýhody: "Food alright"
Výhody: "Boarding was quick and easy. The flight staff was friendly and efficient"
Nevýhody: "Food was not good. The plane arrived late, as a result we missed our connecting flight."
Nevýhody: "not even free water."
Nevýhody: "This was not a British Airways flight. They should have done a better job of communicating that. I wasn't informed until I tried to check in online 24 hours before my flight."
Výhody: "Check in was great. On board crew was excellent and very attentive. Many offerings of drinks and food."
Nevýhody: "Boarding was chaotic, free for all situation. Signage could have been better at the gate. One of the TV viewers/overhead lights didn’t work for our party. There was a large chatty group of people that were milling around, standing in aisle, talking loudly for much of the flight. I understand that there is only so much the crew could do about that."
Nevýhody: "I had a 5 hour delay. I had to cancel the trip"
Výhody: "Plane, crew"
Nevýhody: "Boarding agent took too long to load the plane which caused a delay which ultimately had us miss our connecting flight Didn't like that Aer Lingus didn't wait for us at Dublin when they knew we were going to be a few minutes late"
Výhody: "Almost everything was good. Friendly crew, easy boarding, safe flight even with lots of air gusts (thanks to the pilots!)."
Nevýhody: "Whatever fare Kayak provided was the worst seat (last row next to bathrooms). I wouldn't book through Kayak again and instead would go through the airline directly."
Výhody: "Free checked baggage. Calm atmosphere.. low marks for food and entertainment because there was no option to say not applicable. The options in the magazine were reasonable."
Výhody: "Airline was a little behind schedule but they made up for it enroute. Staff was courteous and professional. A good airline by all count!"
Výhody: "Blankets and earphones provided."
Nevýhody: "Couldn’t checkin at British Airways; there needs to be better signage at desk. Flight was delayed and we almost missed connection. Seat would not tilt back."
Výhody: "1. Friendly staff 2. Good food on the plane"
Nevýhody: "The cost of luggage - unfreaking real to have to pay for first suit case when flying overseas and they at a cost of $100 per item!!! Definitely not recommending this airline to my friends unless they are only taking carry-on luggage. The cabin room was more cramped then usual also but it was ok."
Výhody: "Everyrhing as wxpected for a small plane"
Výhody: "The crew were very professional and courteous"
Nevýhody: "No USB ports and no way to plug in one's personal earbuds. Sounds quality on the airline supplied earbuds was horrible. Gave up on the entertainment offerings and watched movies I had stored on my iPad. And really the worst food I've ever had on a flight."
Výhody: "More comfortable than overseas flight"
Nevýhody: "No snacks available without cost or drinks"
Nevýhody: "The most uncomfortable plane that I have travelled on. Seat - unbearably uncomfortable. Toilet falling apart, parts of seats falling off."
Výhody: "Boarding made sense. They boarded the back of the plane first. Kudos for that."
Nevýhody: "The seat cushions were nonexistent. Less legroom than a mini backseat and no way to upgrade since I purchased on kayak...unless I was willing to pay $4000 more to get premium coach seats. Will not use kayak again."
Výhody: "The employees were friendly."
Nevýhody: "I was surprised You had to pay for a cup of coffee."
Výhody: "Seats and service was excellent. Flight was on time and very organized."
Nevýhody: "I bought a BA flight because I am oneworld premium member. However, I learnt the flight was operated by Aer Lingus after I bought the ticket and I had no benefits."
Výhody: "Goo entertainment on Dulles Dublin sector."
Nevýhody: "It would help if ba would hilight fact that this is a code share with are linguistic. Seat were unbelievably small and had to walk to ends of earth for both the gate in Dulles and Dublin. No free food or drink on Dublin madrid sector but thankfully not full so I could stretch out. New planes on both sectors."
Výhody: "Flight made great time! Boeing 757 was disappointing as it felt extremely crowded."
Nevýhody: "Flight attendants were not very friendly or helpful (except the one in first class that help us out when needed). Never was asked for additional beverage and no extra with dinner."
Nevýhody: "Screen inop boarding terrible"
Výhody: "check in was efficient."
Nevýhody: "purchase of beverages; lack of understanding food schedule"
Výhody: "Excellent service and courteous staff"
Nevýhody: "I didn't like they charge for all drinks including water on a 2hour flight"
Výhody: "Staff was very cheery and thoughtful! Made the flight enjoyable."
Nevýhody: "No boarding gate was ever given to us, nor available by looking up online. Caused us to almost miss our flight. Very frustrating to be running around and even the information desk couldn't locate our boarding gate! Aircraft also old and worn down."
Nevýhody: "delay before take off was one hour"
Nevýhody: "Spilled a coke on me due to person in front of me recling his seat. Flight attendant asked if i was ok. Told her no. She waited on three more people before offering 2 napkin. Not sure what I was supposed to with those other than wipe the residue from the tray as it was now all soaked into my jeans"
Nevýhody: "Date: Mon, 11 Sep 2017 09:26:17 -0500 Subject: Re: How was your Aer Lingus flight to Chicago? The Aer Lingus flight was fine, but Vanama, the middle agency that youhave processed my tickets through- caused me a lot of stress. The daybefore my flight, I was trying to check in, and I received a message thatmy reservation was cancelled. I called Vanama, who rudely put me on morethan 30- minute hold on the phone, told me that Aer Lingus would not dealwith them, but the customer directly. I told him(Daniel of Vanama) that Ihave paid for my fare, that it was their responsibility, not mine to dealwith the airline. Never-the-less I tried calling the Airline, severaltimes, and listened to their own voice messages up to 2 in the morning ofthe day of my flight. Lacking sleep, and still not packed, I went to bed, went very early to the Madrid airport. I knew by the look on the AerLingus(Cristina) staff that there was a problem---she went ahead issued mea boarding pass, told me to go to the ticket counter in Dublin, and ask forhelp. After going from one floor to another, and another, to twodifferent staff-the problem sorter at Aer Lingus told me, Vanama never issued the ticket. That they should not have let me board the plane in Madrid, but he said he took care of the mess. Now you want to know how my flight went."
Výhody: "Crew on board were very nice and very helpful.Apart from that I am struggling to see how this is a 4 star airline. It's a joke"
Nevýhody: "AerLingus use a Boeing757 on this route and the seats are old, uncomfortable and many have dips in them.The entertainment system is ancient and had limited stuff on it. The food was as bad as airplane food gets. The 'beef' Shepard pie was lumpy and over salted. Also you must pay for beer and wine on this 4 star airline. They use "smart flies aer Lingus " as their advert tag line. In my opinion smart flies someone else"
Nevýhody: "Flight was late departing and late arriving."
Výhody: "The in-flight experience and service."
Nevýhody: "The fact that my luggage did not initially transfer from the first leg of my trip to the second leg of my trip. I received my luggage by the end of the day, but it was somewhat inconvenient to not have a lot of my personal effects for several hours."
Výhody: "Wonderful crew"
Nevýhody: "paying for everything including a little sandwich and a glass of wine. Being late departing and having a rowdy group of men on board going to drink beer in Prague"
Výhody: "The flight attendants were friendly and helpful. We appreciated being able to preorder better meals. Good selection of in-air movies. Sitting anywhere for almost 7 hours is no fun but it could have been much worse."
Nevýhody: "Small seats. My tray table wouldn't stay up."
Nevýhody: "Added 12 hours to my trip and had to rebook on another airline for the second leg. The crew was unapologetic after sitting on the tarmac for three hours. Terrible airline"
Nevýhody: "You can't get a seat assignment until you check in at the airport. I ended up in the very back row, right in front of the galley for a 7 hour flight. No sleep for me."