Nevýhody: "There were a couple of flight delays. Other that that, I love Lufthansa."
Nevýhody: "Service desk personnel at the gate were very helpful and attentive. The plane was only 1/2-2/3 full, which made boarding quicker. The food was tasty and coffee was great! We were also offered juice twice during the flight. Bathrooms were clean. Since the plane wasn't full, they weren't dirty even at the end of the flight. I brought my own headphones, but the stewards provided them if you need them. My one big complaint was that our seats did not recline, thus making any kind of shut-eye near impossible. Our plane left and hour late, but the pilots stepped on the gas and we got in on time!"
Nevýhody: "The airline lost our bags!"
Výhody: "TSA in Philadelphia were very rude and aggressive. This is not Lufthansa's fault, but LH can at least pass on word that their passengers were hassled unnecessarily by TSA personnel."
Nevýhody: "See above."
Výhody: "Even though it was economy class, I was able to sleep because it was very comfortable."
Nevýhody: "Not sure, I slept the whole flight."
Výhody: "The crew was excellent"
Výhody: "Nothing. It didn't happen."
Nevýhody: "Flight to Frankfurt from Denver could have been on time so we would've made this flight to Prague."
Výhody: "The crew was great. Very friendly and provided excellent services. I was surprised that they serve food (a cheese sandwich) and drinks for a 40 mins flight. That would have never happened in the US"
Nevýhody: "We had to take a bus to get to the airplane from the terminal, which was no big deal. The bus driver was a little rough though."
Výhody: "Smooth flight."
Nevýhody: "More leg room."
Nevýhody: "flight attendant gave me a meat sandwich when i asked for the vegetarian option due to my vegetarian diet and i became sick because of this"
Výhody: "smooth as silk flight, beautiful clean comfy airplane. Roomy seats. great entertainment system. Excellent friendly staff. Pretty darn good food. Excellent value."
Nevýhody: "having to come back from vacation!!"
Výhody: "Crew was friendly"
Nevýhody: "Lost my luggage and was late"
Výhody: "Once again the crew was great and helped me find a place to stow my carry on since I was in the emergency row. The snack was also very tasty."
Nevýhody: "We were advised upon check in online that we could check in but if we needed additional carry on items (1 was free) we had to pay a secondary fee. When attempting to do that online we were unable to, even though it showed the price to do so online was cheaper than the price at the gate. They made us fully check these bags once we got there and we had to pay $40 instead of the 15 or so it stated online. We had to be shuttled to the aircraft and had to wait because the first bus was closed by the operator. We had to wait until the second round for the bus to come back. During the flight the pilot did not mention any turbulence however during the entirety of the flight, including leading up to the landing of the plane, we experienced extreme rocking of the plane back and forth ( I’m aware that this does occur during landings while loosing elevation but this was an extreme case of that) and caused my colleague to get motion sickness which neither of us ever get on flights. I am very dissatisfied with this flight and operations of the airline company."
Výhody: "Excellent crew. Great entertainment options."
Výhody: "The flight attendants were very attentive. It's clear they hire for people with high EQs."
Nevýhody: "Not enough leg room. Media box under the seat in front of me so no room to put my carry on under the seat. Also, breakfast was skimpy. Some fruit and a muffin."
Nevýhody: "seating is very cramped when the plane is full"
Výhody: "I liked the food and the election of entertainment. I’m"
Výhody: "Courteous staff, good in-flight entertainment, efficient boarding and deboarding, lots of space on the flight"
Výhody: "Upgraded seats from PHL to FRA, which was great. Had a lot of legroom. Very nice staff, comfortable flight"
Nevýhody: "Very small legroom from Frankfurt to Budapest. When you are 5’11 it’s hard to fly . The prices i have to pay all the time to upgrade only because I am tall is out of control. It adds hundreds to my flight cost when the prices are already high."
Výhody: "Thanks for offering kosher!"
Nevýhody: "Fish :("
Výhody: "It’s nice that Lufthansa still gives food onboard"
Nevýhody: "My Lufthansa flight left with 1hour delay"
Výhody: "It was clean and it was on time."
Výhody: "Very professional and nice crew. Clean and new planes."
Nevýhody: "Flights are never on time, seats are extremely small and planes are very often full. Not enough storage for carry on."
Nevýhody: "Flight was cancelled with a very poorly set up e-mail. No alternative suggestions, no phone number where to call, nothing. Very unhelpful. When calling a phone number finally found on the internet there was a 40 min waiting loop, only to then have a very bored and annoyed sounding call attended who finally was able to rebook the flight. Overall very poor service, at the very least there should have been a guideline of what steps to take now in the cancelling of the flight E-mail and where to call."
Výhody: "I liked that if I asked for something the crew would get to me rapidly. Extra leg room."
Nevýhody: "Boarding process: just a lot of confusion. Inflight crew service poor: the was no time to have any brain reaction when they would pass by with coffee or anything...and when I asked for coffee the answer for a gentlemen of the crew was: coffee already passed by. Really!!?? Make sure that +$1200 are spent well. Rude or inattentive crew members shouldn’t be on flights that are that long...I had to nsist to have a miserable cup of coffee. Movie selection was poor. USB port didn’t work. Shame on you!"
Výhody: "Comfortable seats, good leg room, pleasant staff"
Nevýhody: "We were late arriving in Prague and then waiting for my luggage only to realise after waiting till the very last luggage THAT my luggage was left in Frankfurt and I didn’t get it til 21.00hrs - totally ruining my plans for my first night in Prague!!!!"
Výhody: "On time arrival"
Nevýhody: "Very hot on the plane, food mediocre, flight attendants could be friendlier"
Výhody: "i received an unexpected upgrade which worked out very well."
Nevýhody: "crew was not friendly"
Výhody: "Flight itself ok"
Nevýhody: "Three gate changes. Finally herded us into a holding area to bus us 100 yards to the plane. After carefully having small children and special needs go first into holding it was a free for all to get to the bus."
Nevýhody: "Lufthansa never treats Prague as a destination almost always off stand, it never does this to a internal German flight always late arrival frustrating"
Nevýhody: "The second flight they board us then left us on the bus in the parking lot for 25 minutes breathing airplane fuel."
Výhody: "Very efficient, clean and comfortable."
Výhody: "General quality and competence."
Nevýhody: "I find the seats in Economy rather uncomfortable (Premium Economy is way better, but too expensive for me)."
Výhody: "When in the air crew attentive"
Nevýhody: "Late boarding after allowing priority customer to board, Crew then took ages to start to finish boarding and taxi , Plane sent to furtherest runway, Made little time up,"
Nevýhody: "Boarding was in organizes."
Výhody: "Everything was totally fine but nothing was noteworthy."
Nevýhody: "Plane was a little old and uncomfortable."
Výhody: "The food and the entertainment were excellent, staff also worked very well, and the airplane appeared well cleaned and maintained"
Nevýhody: "The economy seats are too close to each other to be comfortable for extended periods of time (back to front ways - side space is reasonable)."
Výhody: "Lufthansa provided a great airplane, crew and service. Excellent all around. My favorite airline."
Nevýhody: "Nothing to dislike."
Nevýhody: "No exaggeration: The crew rolled a beverage cart in front of the restroom while I was in there. I couldn't leave for about 4 minutes The food made me vomit. That's why I was in the restroom when they blocked me in My headset jack was broken. 500 movies aren't worth anything if I can't hear them"
Výhody: "Plane, amenities, crew, flight...all 5 *s"
Nevýhody: "Travelers should be aware getting around that terminal is counterintuitive and not efficient at all....Gate was crowded and confused....I don't understand the point if it's design....also not the place to exchange money...use ATM's"
Výhody: "This was a Lufhansa operated by United flight. Plane was clean. Bathrooms were well-stocked with paper products, which can sometimes be a problem on a long-distance flight. Seat in Economy Plus was OK for comfort, but I resent having to pay more than $100 for it. Plane left on time. Ground crew was very nice and helpful and friendly."
Nevýhody: "This was a Lufhansa operated by United flight. My audio key pad stopped working and I could not hear the movie audio after the first movie. It was stuck on one music channel, which had a short playlist. The light stopped working as well. I could not use the personal device entertainment system because the United system doesn't work with my Silk browser on my Kindle. My biggest complaint, however, was the boarding process. Every three minutes a flight crew member would announce, "Please move into the seat area and don't block the aisle, we have a lot of people to board" in a very exasperated voice. I felt assaulted. I didn't see any United crew members helping people with their luggage or trying to find additional luggage space for customers as I have on British Air, Swiss, and Lufthansa flights. I get that luggage is heavy and people can sometimes be uncooperative and flight attendants may not have signed up to be baggage haulers, but could you please HIRE someone strong to help with loading luggage on international flights? I don't like being treated as someone who is standing in the way of a smooth boarding process."
Výhody: "Actually decent silverware in economy. Cabin service very smooth and attentive."
Výhody: "It was a amazing experience!"
Nevýhody: "It was uncomfortable trying to stretch out"
Výhody: "service, food, frequency of food being brought"
Nevýhody: "having lights on for the last 2+ hours of the flight --> disturbed sleep, long in-airport walks,"
Nevýhody: "See above...on a Nother note, how would any of these passengers be expected to exit a plane in emergency when there is absolutely no room in the plane? This is an accident waiting to happen, assuming the plane to survive the crash"
Výhody: "They gave us M&Ms while we were boarding and tried to make the boarding process as quick and organized as possible. They were very polite."
Nevýhody: "No entertainment system, but it was only a 50 minute flight."
Výhody: "Short check-in line and time. Dinner offered on board. Very friendly flight attendants. Smaller airplane - 2-4-2 seats. Flight arrived about 45 minutes before schedule."
Nevýhody: "Choice dinner was out by the time it reached our seats. Unable to reserve seats by phone. Then unable to reserve seats online. Seats all the way in the back. Tight seats."
Výhody: "The crew was great!"
Nevýhody: "I don't like the movie options. Some are quite sexual and can be seen around the plane."
Výhody: "Crew was fantastic and with an exceptional service. Food was really good."
Nevýhody: "Maybe the seats coudl be a little bit wider"
Výhody: "The flight attendants where good and welcoming"
Nevýhody: "Seats are not comfortable and there us not enough seats space (to narrow to tight), no entertainment system at all, no power outlets to charge phone / tablet etc. it’s almost 2020, airplanes must include those elements as standard."
Výhody: "Food was good. Plane was good."
Nevýhody: "Night flight should turn off light. Staff was not skillful and professional."
Výhody: "Airline met us at the plane to transfer us to our next flight to Tel Aviv! Excellent service and great entertainment on the flight."
Nevýhody: "The food. It was okay."
Nevýhody: "Connecting flight tolerance and easy upgrade from one class to another."
Výhody: "The crews are very polite."
Výhody: "Arrival to the terminal was a breeze, and security was fast and efficient. What more can a traveler ask for?"
Nevýhody: "The executive lounge was a bit crowded. But if that is my only complaint, that’s not too bad. A well designed airport!"
Nevýhody: "Delayed boarding, crew very friendly, polite"
Výhody: "Efficient boarding, friendly crew, easy flight, on time arrival"
Nevýhody: "I missed my flight because of the delay in Zurich"
Výhody: "The seats were very nice, and I found it very pleasing that everything was colour coordinated. (the small details in red and the rest in gray). The flight attendants were so happy and upbeat, it lifted your mood as well! I believe that we left a few minutes early, as boarding was completed early. And thefood? Mind-blowing for airplane food. I really enjoyed this flight."
Nevýhody: "There wasn’t much I didn’t like about the flight. Sometimes the announcements were very slightly difficult to hear (accents and whatnot,) but you could still tell what they were saying."
Výhody: "Friendly flight attendants."
Nevýhody: "Lost baggage is never good."
Výhody: "On future flights to Europe, I always will choose Austrian Air. Very courteous service. Thanks!"
Nevýhody: "Missed the connection because the flights were booked too closely together. Then had to wait 7 hours in the airport for the next flight. It only takes 4 hours to drive there but I don’t have a car."
Výhody: "Smooth ride, good breakfast and charming flight attendant."
Výhody: "Flight schedule, boarding management"
Nevýhody: "No WI-FI service during my return flight, limited options for tv news programs."
Nevýhody: "it was canceled and i still waiting for refund so i did get ticket on vayama how i get email from kayak"
Výhody: "Friendly staff, efficient"
Nevýhody: "I didn’t understand that we got no baggage allowance with our tickets. When I looked on the website it appeared that star alliance members got the usual free luggage. Apparently it was a “lit” fare & we didn’t. It would have been worth it to get the next class of fare"
Nevýhody: "Flyght was terible"
Nevýhody: "Food is appauling!"
Nevýhody: "My Swiss flight from Stuttgar via Zurich to JFK was cancelled before 24 hours without explaining the reason. They should explain the reason at least. I had to take an another flight and arrived at JFK after 6 hours from the original flight. My trip was totally messed up, so I was not happy at all."
Výhody: "We had a friendly conversation about our travels. The lady explained the entire baggage process clearly. The security folks were equally friendly. Just a real nice experience at the Lugano airport."
Nevýhody: "Not one thong!"
Výhody: "I would suggest to make up some how for my lost as I had other problems derived from missing my United Airlines but so far every body has been very understanding. For example selling me a new ticket at a special price or with some benefit - I WILL NEED TO FLY TO VIENNA AND KIEV AGAIN WITHIN 6 MONTHS - otherwise; I doubt I would ever buy a Austrian plane ticket again. I AM FLYING ON POLISH AIRLINES RIGHT NOW OCT 25TH."
Nevýhody: "When I try to make the change of itinerary on Austrian Airlines on the selling web page, they told me to contact the Austrian Airlines, so I did. The Austrian Airlines lady who told me that I would just lose my tickets and that I could not even pay a penalty to avoid such thing, was very VERY RUDE!! As the Austrian Airlines did not offer me an option but losing my plane ticket,"
Nevýhody: "We sat on the tarmac for 2 hours because a crew member did not have the proper paperwork. This is incompetence. The trip was long enough w/o adding another two hours due to poor planning. This was completely preventable."
Nevýhody: "Designs of Business Class seatings need some improvement. It seemed there was waste of useful space. Therefore, the area for Business Class seating was big but there were not enough space for everything."
Výhody: "Smooth strait flight, friendly polite crew"
Výhody: "flight was fast and we came into a gate instead of having to come into terminal by bus. Left on time an arrive early"
Nevýhody: "nothing I didn't like"
Nevýhody: "It was late No food"
Nevýhody: "LOST BAGGAGE !!!!!!!"
Nevýhody: "I used flights between Vienna and Prague several times and in most cases they are delayed."
Výhody: "Great crew, efficient boarding, on time"
Nevýhody: "No entertainment, plane seemed a bit old as it made weird noises at certain altitudes"
Nevýhody: "Flight was delayed 2 hours after boarding"
Nevýhody: "Oversold the tickets on my flight and put me on standby. Needed to change the flight and all my plans."
Nevýhody: "Technical issues with website and online check-in. Boarding was poorly organized. Food could be better (e.g, breakfast muffin was terrible). Also availability and varienty of alcoholic drinks could be better. Flight was delayed and therefore my luggage didn't make it to connecting flight.."
Výhody: "The plane itself was ok, the food also was ok."
Nevýhody: "As usual, boarding in Miami airport is awful which is not exactly coming from austrian airlines, but they also took part in the unpleasant experience. The announcements were badly articulated, the boarding time was delayed and so on. Onboard, part of the crew completely refused to speak english."
Nevýhody: "The website is a horror, particularly from an iPad. Trying to web checkin was an arduous battle. Obviously the consumer is the least important factor in the lack of managing the product. I avoid Austrian for that simple reason. Crew polite. Pilot informative."
Nevýhody: "Not a lot of legroom and they should have provided an additional snack during the flight. Did not like that in order to select a seat prior to the check in period I had to pay for the selection."
Výhody: "1st class should board last, it just makes mire sense for a lot of reasons. Also 8kg carry limit is rediculous and loosely enforced. We were clearly selected to check our bags. There were others with bags heavier and larger than ours that were permitted to stuff them in their overheads."
Výhody: "The crew was nice and the entertainment was okay."
Nevýhody: "It was impossible to make a seat reservation--impossible. When I asked Air Canada they said contact Austrian Airlines. When I asked them they said get in touch with United. Then I was told I could book a seat 24 hours in advance. When I got email I couldn't--said I had to do it at the gate. When I got to the gate I was told I had a seat in the middle of the plane. Not true I was at the back of the plane. Just awful"
Výhody: "Smooth and fast"
Výhody: "We have children and the crew was very helpful in making it an easy boarding process for all of us."
Nevýhody: "Initially we were jammed into a gate area with all guests and it was absolutely horrible and not safe, especially with our kids."
Výhody: "Everything seemed all right"
Výhody: "More leg room than we had on Swiss Air from Chicago to Vienna via Zurich. In flight food was excellent. Staff was friendly."
Výhody: "I liked the extended leg room in front row of economy class."
Nevýhody: "A couple of the flight attendants were rude to people on the jet. They seemed agitated and annoyed."
Výhody: "Good organization and nice staff"
Výhody: "Entertainment and the dinning."
Nevýhody: "Entertainment was a bit old thought and the snacks were a poor"
Nevýhody: "Flight was delayed. Missed connecting flight to London. Two days with no baggage (missing)."
Nevýhody: "My bags didn’t make it to my final destination."
Výhody: "Friendly crew"
Nevýhody: "Everything was fine"
Výhody: "The crew was pleasant. Plenty of entertainment options to not get bored. Food was great too."
Nevýhody: "My seat kept sliding back and forth, on the bottom and I had to keep moving it back into place. It made it quite uncomfortable."
Výhody: "Crews were rude without caring, it was a significantly delayed flight so that is just terrible experience"
Nevýhody: "Please provide good service, we don't pay to get bad service"
Nevýhody: "They did not include our checked luggage on our flight and had to wait for it to be delivered on the next available flight from Dublin."
Výhody: "Comfort. Ease of travel."
Nevýhody: "Inflight shopping range"
Nevýhody: "The plane is very old and dirty. They need to overhaul their planes to make them worth flying. Some seats recline way to far, some don’t recline at all, entire plane smells like stale cigarettes."
Výhody: "Flight on-time."
Nevýhody: "Food options are expensive, non-alcoholic beverages should be provided for free, and food options are really scarce. Add some entertainment or wifi."
Výhody: "The crew were friendly, v professional, v pleasant! The meal was hot fresh delicious! Great flight!!!!"
Nevýhody: "They should serve FREE coffee on the connecting flight Dublin to London at 6 am. Ridiculous to make us pay for coffee after a long, international flight."
Výhody: "Same comments"
Nevýhody: "Same comments"
Nevýhody: "My seat was broken, so I had to move to another. Fodd options were less than expected. Overall experience was good. Would definitely fly again, but bring my own snacks."
Výhody: "Overall everything went better than expected. Flew Aer Lingus from East Coast through Dublin to Rome. Making the connection in Dublin was the easiest connection I’ve ever made and I fly multiple times every month. I would fly Aer Lingus to Europe again for sure."
Nevýhody: "We did not get to select the seats. I did get an extremely low priced fare so I was prepared. The seats were in the very back of the plane from Dublin to Rome even though there were many seats open throughout the plane. I couldn’t figure out how to purchase upgrades using the app."
Nevýhody: "No middle seat"
Výhody: "Seat was fine ! I was very thirsty and no free water.."
Nevýhody: "Free drink/ water !!!"
Výhody: "Food and entertainment"
Nevýhody: "Service not friendly pillows are dirty no water service"
Nevýhody: "Luggage was not out in th connecting flight and there was over 2hour layover so it should not have missed the plane it has all of my clothing in it"
Výhody: "Could not get seat assignments online when checking in."
Nevýhody: "not even free water."
Výhody: "Easy boarding"
Nevýhody: "Arrive a day later no sleep to LOST MISSING bags for both myself and my daughter."
Výhody: "Quick flight, great landing"
Nevýhody: "Can believe they charge you for water."
Výhody: "I barely remember the flight as I was traumatized by the flight previously mentioned."
Nevýhody: "Lost luggage!!!!!!!!! See above. The seating was a little better than British Air."
Výhody: "Airline was a little behind schedule but they made up for it enroute. Staff was courteous and professional. A good airline by all count!"
Výhody: "Everyrhing as wxpected for a small plane"
Výhody: "More comfortable than overseas flight"
Nevýhody: "No snacks available without cost or drinks"
Výhody: "That it only lasted 50 mins"
Nevýhody: "Packed with low class beer drinking plebes."
Nevýhody: "There was a 2 hour delay which caused us to miss our connecting flight. When we got off the plane we were given vouchers for a later flight but were then “bumped” from that flight because the tickets weren’t booked correctly. Everyone from American Airlines went home and we were left stranded in a foreign airport to figure our own way to Dublin. Worst flight and customer service EVER!"
Výhody: "The employees were friendly."
Nevýhody: "I was surprised You had to pay for a cup of coffee."
Nevýhody: "Didn't take Dublin to LA."
Výhody: "The flight crew arranged for assistance at the arriving airport."
Nevýhody: "The staff at EWR took the wheelchair that I was in and told me that someone would be along with another one. One never arrived. I went to the desk when boarding began. I requested a wheelchair and I was told that I could walk down the ramp without assistance by one of the boarding staff. I was able to but with great pain and much energy. If it had not been for the crew of the flight I probably would never fly on Aer Lingus again."
Nevýhody: "Screen inop boarding terrible"
Výhody: "Crew was pleasant. Food was OK and service too. Boarding was fine."
Nevýhody: "The 4 hours wait before my connection, the extra security selection that got me all patted for the 2nd time."
Výhody: "Excellent service and courteous staff"
Nevýhody: "I didn't like they charge for all drinks including water on a 2hour flight"
Výhody: "Fast. Not too much time wasted between connection. Dublin = small airport, it's really comfortable..."
Nevýhody: "Not enough room for my legs Too close to the "babies rows" = difficult to sleep. It's a pity to pay now to change a seat in the same category"
Výhody: "we were on the new Jumbo Air bus , looked new But TV system had a bug Seats were a bit jammed as expected these days Nice crew, tried to be helpful when directly asked , but they were too busy to come by and check ."
Nevýhody: "Had to be rebooted twice and finally gave up on asking for the reboot"
Nevýhody: "Spilled a coke on me due to person in front of me recling his seat. Flight attendant asked if i was ok. Told her no. She waited on three more people before offering 2 napkin. Not sure what I was supposed to with those other than wipe the residue from the tray as it was now all soaked into my jeans"
Výhody: "Attentive staff, always smiling and helpful, well done air Lingus"
Nevýhody: "So little leg room!"
Nevýhody: "Flight was late departing and late arriving."
Výhody: "We left on time."
Nevýhody: "Our stewardess skipped about 3 rows of people during beverage service. A gentleman turned on the service light but unfortunately no one ever came back to provide beverages or answer his call. It was a three hour plane ride and had no turbulence. Not really sure what the problem was."
Výhody: "Food is poor!!! The vegetarian meals have no flavor"
Výhody: "Crew members communicated well and were highly attentive to customer needs. Una's crew did a fine job. Kayak reservation system leaves fliers defenseless to a barrage of changing schedules/gates and confirmation codes. An absolute mess that raises customer anxiety unnecessarily. I never was able to check-in successfully online. Thankfully Aer Lingus was ready to deal with this situation."
Výhody: "Wonderful crew"
Nevýhody: "paying for everything including a little sandwich and a glass of wine. Being late departing and having a rowdy group of men on board going to drink beer in Prague"
Nevýhody: "You can't get a seat assignment until you check in at the airport. I ended up in the very back row, right in front of the galley for a 7 hour flight. No sleep for me."
Výhody: "Everything was great !"
Nevýhody: "Seats to small and no leg room, inconsiderate passengers in front of us caused even more seat discomfort ."
Nevýhody: "It was supposed to be a British airways flight but it ended up being an aer lingus flight."
Výhody: "Arriving early."
Nevýhody: "Surly, unhelpful crew' filthy plane; having to pay for a drink of water."
Food was not very nice Staff seemed tired and fed up
Nevýhody: "Everything was perfect I’m so glad to have another airlines besides American I will highly recommend your airlines to all flying abroad"
Výhody: "rebooked onto another flight due to missing connecting flight in london"
Výhody: "Got to Prague safely"
Nevýhody: "Old plane. Tired attendants"
Výhody: "Seats are comfortable, head rest is adjustable, good leg room, nice entertainment selection and no extra charge for adult beverages!"
Nevýhody: "When we arrived at London Heathrow, there was no gait, no stairs, and no buses to transport passengers to the terminal. We were stuck on the plane for an hour waiting. The crew was helpful in keeping everyone informed and let us know they called the airport staff multiple times for the stairs/buses to get us off and those with connections (me) going. The crew was frustrated too."
Výhody: "Amazing crew, kind and patient"
Nevýhody: "Never took the flight because BA would not rebook me on a later flight after delays on their side caused me to miss my original flight, even though there were seats available on the later flight. This cost me a lot of time and money, but BA made out like bandits -- selling my original seat, and then selling out the next flight (because the delay!). Nice rip-off."
Výhody: "made it safe to Seattle"
Nevýhody: "Bad attitude of an attendant at the airport when inquiring about seat change for medical reasons. Complete ignorance during flight, no water or snack offered to me during 6 hour flight while a flight attendant paid a lot of attention to two ladies sitting close by."
Výhody: "Good food great service"
Výhody: "One of the members of our party needed extra assistance because of an injury. We let BA know ahead of time online, and there was someone waiting to help at every connection and step of our travels. The staff and crew definitely went above and beyond to make our trip easier and more comfortable."
Výhody: "Quick flight, good service."
Nevýhody: "No complaints about BA here! Only thing is that there was a group of rowdy young men who were very loud the entire flight, and I'd wished the flight attendants would have asked them to quiet down. But I really don't know if that's appropriate/part of their duties!"
Nevýhody: "mybroken seat"
Výhody: "BA crew was much better this flight"
Nevýhody: "Crew attitudes"
Výhody: "speediness of boarding"
Nevýhody: "too slow service, it took almost to landing to get offered drinks and sale, crew weren't very efficient."
Výhody: "Crew was nice, food quality good"
Nevýhody: "Single Breakfast bar for breakfast was pretry minimal"
Nevýhody: "We had to go back to philadelphia after flying for 2.5hoyrs, landing at Bangor, waiting for the maintenance team to figure out the problem. We then had to wait for another flight for 4h before being able to go to paris.."
Výhody: "I made it finally to Prague."
Nevýhody: "British Airways did not have a plane available in timely manner. They were jerking us around with the departure time. They changed the departure time over 6x. The range was zero to 3 hours late. Finally, we departed about 80 minutes late. The blame was on weather but I did not believe them. I looked from the window - weather was fine with slight drizzle and about 3000 ft overcast. Also, the flight to Prague had no food but mostly no drinks no sodas. I'm questioning their business practices when they were asking about 5 pounds for a drink. I will fly with some other airlines next time."
Výhody: "I was not given a chance to like anything as the flight was cancelled."
Nevýhody: "That when I called to rebook another flight, I was on hold for 75 minutes. Yes, that was 75 minutes. I was switched from British Air to Finn Air and then back to British Air. It was a mess."
Výhody: "Just perfect ⭐️⭐️⭐️⭐️⭐️"
Nevýhody: "Nothing wrong"
Výhody: "Food was good."
Nevýhody: "My wife had a tall guy on one side whose knees spilled over into her. She also had a tall guy in front of her who fully reclined his seat. She felt like she was in a coffin. She had to get up and walk around to get some air. The seats are too close on this 747 that no one should have to fly it. ."
Výhody: "It wasn't a BA flight, but AA. Confusion reigns!"
Výhody: "The personnel were most helpful, pleasant, and reassuring when I discovered I had left something on the plane. It was found and returned to me quite promptly and my continued flight was rebooked with the minimum of fuss (and embarrassment). Everyone was wonderful."
Nevýhody: "I am not a seasoned traveller. Checking for a small item (such as a passport) in the overhead compartment was not possible."
Výhody: "New plane. Adequate comfortable seating. Relatively punctual."
Nevýhody: "You have to buy even water so it feels like a low cost airline."
Nevýhody: "way too much of bad to be listed. But can say for certainty that I will avoid to book with BA in the near future."
Výhody: "Earlier arrival"
Nevýhody: "Not enough room tor luggage, I did not have any, but many people had too much, they were not able to put it in the available space. People should NOT be allowed to take soo much luggage into the cabin. In Prague it took more than 30 minutes to get our bags!!!!The WORST I EVER EXPERIENCED..."
Nevýhody: "Delayed as usual"
Nevýhody: "I thought I was supposed to get a free meal and was never offered that or even a complimentary beverage. The flight attendants allowed a group of four passenger to stand during almost the entire flight in the aisles and in my row, making it difficult for people to get around them and didn't allow for an enjoyable flying experience."
Výhody: "Good food Welcoming and friendly flight attendants Amazing selection of movies, TV shows, games Excellent customer service Comfy seats with ample legroom"
Nevýhody: "My seat did not recline at all. When notifying the flight attendants during the meal/beverage service, they said they would note down my seat. However, nobody ever gave me any assurances that they would really inform maintenance to resolve the problem. Half way through the flight, my screen froze. Nothing would start it up again. After waking up hours later, I informed the flight attendant and she was able to reset/restart my screen individually. Everything worked perfectly afterwards"
Výhody: "Flight was delayed because of no AC, but we were put on another plane and the flight was only delayed an hour"
Nevýhody: "Initial boarding. We stood in line for at least 30 - 45 mins to board the plane"
Nevýhody: "There is more room in an economy seat on a commuter flight than there is on a 747. After this itinerary is complete I have no intention to ever fly with British Airways again."
Nevýhody: "The flight was delayed over 2 hours after already being there for a 4 hour layover."
Výhody: "quite nice and friendly staff. many vacant seats and thus much space to seat comfortable"
Nevýhody: "old airplane, kind of run down impression. annoying and not really working touchscreen, lousy choice of movies. Everything had the air of not being organized, we had to change our seats twice without knowing, why. Really poor food compared to any other airline I know. One of the stewards constantly spilled drops of beverages over me, when he was pouring them for me and the passengers around."
Výhody: "Free soft drinks. Average boarding speed. Was able to bring on my rather large carry on bag."
Nevýhody: "Like the flight from Amsterdam to Philadelphia, the seats were extremely uncomfortable and wouldn't go back much at all. On this flight my tray was also broken so I couldn't ever put any drinks on it without them spilling everywhere. The flight attendants were the worst ones I have ever had on a flight. Very unpleasant and rude. They would barely pay attention to customers and would only gossip when they were making their rounds down the isles. One of them made an attempt to bump either my arm or my leg every time she walked paste me, not once apologizing. It was very clear that she was doing it on purpose. At one point she even kept bending over to get into one of her drawers on her cart and kept shoving her butt into my shoulder and in my face repeatedly without acknowledging me at all. I was returning from a trip overseas and my appearance was less than business casual but that is no excuse to treat me like that or any other customer riding on this airline. I enjoyed my flights with British Airways on my way to Europe. It's extremely unfortunate that these two airlines are sister companies and transfer people between them. From now on I will actively avoid taking any flights on a American Airlines unless I have absolutely no other option. Sadly, this may mean avoiding British Airways as well. It's sad when Allegiant Air offers better flights than such a reputable airline, such as this."
Nevýhody: "BA lounge sucks big deal! Awful food, full of old and sleeping people, felt like a nursing home."
Výhody: "The audio did work for movies"
Nevýhody: "I felt very warm and uncomfortable"
Výhody: "No crying babies."
Nevýhody: "Late, late, late. Then they informed me that they didn't know where my luggage was. What a crummy, long day."
Výhody: "Have not flow BA in ages. The service was much better than recent US domestic carriers. Everyone tried to be helpful and the entire experience was much less like a "cattle car" than I was expecting."
Výhody: "NOT A DAMN THING"
Nevýhody: "We booked on Kayak for a British Airways flight international--but it was a bait and switch. We ended up flying on American Airlines--the WORST! And our whole reason for booking British Airways was to avoid any US airline... We paid a premium, plus Kayak then sends you to a third party processor that charges you another $100 booking fee! American Airlines was terrible! Not even an entertainment center on on this flight (OLD PLANE THAT SHOULD BE TAKEN OUT OF SERVICE!). THIS WAS A BARE BONES PLANE> We will NEVER use KAYAK again."
Výhody: "My flight boarded easily,left on time."
Nevýhody: "The food. Portions were made for a child. Nasty tasting. The ideal was throw gravy on it and it will taste alright. There's no effort at all. Asked stewardness. Twice for water and never got it."
Výhody: "Flight attendants and pilot very nice and informative."
Nevýhody: "Very small seats in economy for an overseas flight, making it extremely difficult to get comfortable enough to sleep."
Výhody: "Entertainment selections"
Nevýhody: "Overbooking the seats. I ordered my tickets month ago. I didn't have a seat when I went to check in. I was the last person on the plane! Your online check-in isn't working and I didn't have a seat until the very last minute!"
Nevýhody: "Having to collect my luggage in philidelphia then check my bag again for the transfer to lax."
Výhody: "got there alive"
Nevýhody: "booked British Airways, got American Airlines. I didnt want American airlines. I would have booked American Airlines if I wanted American airways. there was no indication that the flight would be operated by any other than British air until I got to the check counter at British airways, and they sent me to the excruciatingly long check in line for American."
Výhody: "Lunch salad! Great idea. Mini forks too cute to stand."
Nevýhody: "The gate not being announced until 20 minutes before boarding. However, this probably wasn't BAs fault."
Výhody: "Quick and easy boarding, no extra charge for emergency exit seat, snack and drinks included, modern interior, on time departure and early arrival."
Nevýhody: "People abusing the free drinks and the crew supplying them with them."
Výhody: "Plane was comfortable and the crew was helpful and friendly"
Výhody: "Food was decent, toilets were plenty there"
Nevýhody: "Tvs DIDN'T work for at least half of the passengers (horrible when flying for 7h hours!!!), flight attendants could be nicer, should at least serve drinks every hour (went for 3h without anything to drink!!), the seats shouldn't have the top coming out (my head was bent downwards the whole time, could not sleep For a second)"
Nevýhody: "Ww booked our tickets on Kayak, airfare.com. Due to recent terrorist events, our flight was cancelled so we decide to cancel reservation. But the whole experience of dealing with British airways and airfare.com has been a nightmare and absolutely horrible. I would never use any of them"
Výhody: "The flight was great it just was no entertainmet and the food coukd be way better for such a long flight."
Výhody: "Smooth flight, great service onboard"
Výhody: "Food was good and crew was very nice"
Nevýhody: "More leg room"
Výhody: "Fast boarding"
Nevýhody: "There was no service at all outside of first class. There was garbage around my seat. Small seats even in extra space seat"
Nevýhody: "The AA app broke"
Výhody: "Nice crew. Newer comfy seats"
Výhody: "this flight was canceled!"
Nevýhody: "Tiny seats..."
Výhody: "Nothing. I’ll never fly American Airlines again."
Nevýhody: "Literally everything. I spent 30 hours sitting in the Philadelphia airport and then had to buy a flight with SouthWest so that I could get home. Too bad my luggage is headed for Toledo."
Výhody: "It was a great flight. It was on time, and the plane was clean and the stewardess was courteous"
Nevýhody: "It was a great flight."
Nevýhody: "Who is at fault for running out of de-ice solution and making us sit on the tarmac for almost 3 hours in a plane with ventilation turned off? The apology and last minute glass of water were not enough. Terrible customer service."
Výhody: "Power outlets at some seats"
Nevýhody: "Little entertainment choices, no complimentary food, late, charged for even the most basic seat selection"
Výhody: "The only positive thing is that we got to our destination."
Nevýhody: "Horrible seats, no entertainment, the crew appeared as if it was their first flight."
Výhody: "Nothing, this was a miserable flight."
Nevýhody: "Gate at Philadelphia was tiny with not enough space for everyone on the plane, it was a 6 hour flight and no snacks beyond pretzels were available-not even for purchase. I'd just come off an 8 hour international flight where I was provided lunch, ice cream, a pot pie snack and frequent beverage service. Somehow as soon as you are flying domestic on a slightly shorter flight American Airlines thinks its okay to treat customers like garbage-nothing but some sad pretzels and 2 rounds of drink service was provided for a 6 hour flight. The seats were super uncomfortable with no head rest, no personal entertainment devices were provided, and there was no general entertainment for the whole plane-seriously I've never been so bored. I would have fallen asleep from boredom but the seat was too uncomfortable so I couldn't even do that. The plane landed in Seattle but sat without unloading passengers for 20 minutes because the gate crew wasn't ready. We didn't get our checked baggage for over an hour after landing. When asked, customer service reps said that the S gate was far from baggage claim-seriously I'm not sure how that is a reasonable excuse. Other airlines arrive into S gates and have timely baggage claim service. American Airlines has no standard for timely baggage claim service like other airlines (Alaska) so there were no repercussions for such late baggage service. We left the airport with our luggage over 90 minutes after the plane landed. The entire experience is just another example of American Airlines of why the terrorists won't even fly American Airlines. I was seriously disappointed to find out that the British Airways flights we booked were operated by American instead of BA crews. I seriously will never select this option (or fly American) again if I can help it."
Výhody: "Crew was good."
Nevýhody: "Plane needs updated or put out of service. Uncomfortable for international flights. Monitors were few and broken in the main cabin."
Nevýhody: "The spacing between rows, the aisle and size of seats were terrible. I will go back flying British Airways and Lufthansa!!!!!"
Výhody: "The crew was friendly."
Nevýhody: "Far and away the most uncomfortable and worst value-for-money international flight I've experienced. This plane is so old it should be put in a museum. The warm food was terrible and the non-hot food was completely frozen so even if I wanted to eat it, this wouldn't be possible. Individual seat in-flight entertainment screens have been the norm for many years, yet this plane had the community-style in-flight entertainment. Half of the time, the screens weren't working, which just made matters worse. The total lack of legroom and chair ergonomics made getting comfortable nearly impossible. I was literally in pain sitting in these seats. I live in Prague and visit family in the US often. This was my first experience with American Airlines' newer direct flight option from Prague to Philadelphia; based on the extreme discomfort of the inflight features and to top it off it was the highest price I've paid for a flight back home...(total lack of value for the money! )I would go out of my way to make sure I never take this route again."
Nevýhody: "I was so disappointed as soon as I walked into the plane. It was very old plane and very dated. There was no entertainment center. It was a long flight with nothing to do. :( I will never fly with American Airlines to Europe again)"
Výhody: "The crew was probably the only positive thing of the flight."
Nevýhody: "Late boarding because of downsizing plane and overbooking, than sitting on a plane for an additional hour after boarding completed while it was very hot inside. Departed and landed with a delay. Very old airplane with no individual fans above the seats, no outlets to charge devices and no entertainment system."
Výhody: "Nice crew, plane clean."
Nevýhody: "We were rerouted by JustFly prior to our trip. Instead of Venice - Philadelphia-Tampa at noon, we were moved to Venice - London - Chicago - Tampa. Flight from London - Chicago was delayed 6 hours. Of course missed connection in Chicago. Spent night in Chicago and arrived home 48 hours after leaving for Venice airport."
Výhody: "I really liked crew, fast boarding"
Nevýhody: "Old airplane, very noisy , no tv screans on seats, boring movies on tv and horrible ear sets, could not hear anything. very dissapointed experience."
Výhody: "flight crew was great"
Nevýhody: "“Yvonne” or whatever the actualy name of the gate agent in PHL was. Terribly rude and condescending. The CRJ 200’s are way too small, old, and uncomfortable. Please sell or give them to the third world where they belong."
Výhody: "See above"
Nevýhody: "See above"
Nevýhody: "I didn't make the flight because the connector to Philadelphia was delayed. The replacement flight isn't until tonight - 24 hours after I was scheduled to leave."
Výhody: "Flight attendants actually seemed to care about what they were doing. Seats were pretty comfy for once."
Nevýhody: "Flight delayed with no explanation or apologies. Putting two and two together from the airport monitors it looks like they had to swap planes due to a scheduling or maintenance issue. Just another chapter in the neverending saga of delayed American airlines flights"
Výhody: "Crew was great, and flight was relatively on time."
Nevýhody: "Itinerary I received was for British Airways, with whom I have always had excellent experiences. However, I discovered at check-in I would actually be traveling on American Airlines with a different flight no. I had already provided my BA flight numbers to family. No explanation was give to me prior to flight that this would be the case. Food was terrible- even for Coach class - I don't always expect a gourmet meal, but BA was consistently good in the past, so I had positive expectations. My personal entertainment system did not work properly so I could not use it."
Výhody: "The first leg had awesome pasta.Then, on the 2nd leg, Philly to Denver, they had a "pay for meal" option for turkey with Chutney sandwich - again, delicious. I should add that the service was very good as well."
Výhody: "The entertainment factor of people with huge bags being told they have to check them at the gate!"
Nevýhody: "Middle seats!"
Nevýhody: "No in flight entertainment. Delayed"
Výhody: "Staff was great!"
Nevýhody: "Seats were really uncomfortable up and reclined. Overhead baggage was full by the time I boarded and there was no enforcement of the carry-on baggage sizes... This needs to be addressed and contributed to our lack of comfort, noting this was the last leg of an 18 hour journey. My body still hurts today after a good nights sleep."
Nevýhody: "No movies or other entertainment that I could find"
Nevýhody: "They broke a wheel on my luggage."
Výhody: "Pilot was very friendly"
Nevýhody: "Seats were very uncomfortable"
Výhody: "Comfortable, very friendly helpful staff"
Nevýhody: "Nothing, well I miss the movies shown on their divides rather than my tablet"
Nevýhody: "For a flight five hours or more I was disappointed that there was no complimentary food. It otherwise it was fine"
Výhody: "Crew was professional, flight was smooth."
Nevýhody: "Plane was old. NO in-seat power, no USB chargers, no in-seat entertainment. TV monitors in the aisles? Is this the 1990s? One crappy movie? The "headsets" are a joke. Too many announcements - and I don't like it when they play movie trailers, commercials, etc. over the sound system. The food was horrific. I wish American Airlines would charge $20 more per ticket and provide some reasonable food. Everything just screamed LOW QUALITY. Lucky I had brought a sandwich and some snacks with me on board. The food was so bad that I didn't even touch it. They should just eliminate the food completely and tell people to bring their own on board."
Výhody: "Biscotti, pilot, crew"
Nevýhody: "Seating is so uncomfortable, unable to recline more than an inch or so, then everybody rushes around making you return to an upright position! What's the point?"
Výhody: "Crew was exceptional (as usual), everything ran smoothly and on time."
Nevýhody: "It doesn't make sense to board from the front of the plane backward. I know this is not an AA thing, but a way to make customers paying more feel more special by having the privilege of sitting on the plane longer...but it's really silly."
Výhody: "Not much."
Nevýhody: "There are NO ENTERTAINMENT, and I had two flights that were more than 5 hours each. It was not operated by British, it was actually American Airlines."
Nevýhody: "Missed connection flight because they were late taking off, stuck in Munich all day. Only some of us got our second ticket to begin with even though we were told to check in to both through AA. They did take responsibility and pay for our lunch though so there's that."
Výhody: "It was a small plane so I didn't expect much. The attendants were a little disconnected for it being a three hour flight."
Nevýhody: "Baggage was damaged, which required a claim to be submitted. Company policy requires me to take the damaged baggage home, empty it, and return it to the airport. The airport is 1-1/2 hours from my house. They inconvenience me by handling my baggage like an ape and then continue to inconvenience me by requiring me to go way out of my way to get it repaired. American Airlines apparently does not understand what customer service means."
Nevýhody: "I nearly missed my flight because I did not have a seat for a flight that I bought a ticket for at full price. Which, would lead one to believe that I would have a seat on said flight. However, coming to the gate an hour before boarding the personnel working gate the said he was having computer difficulties and could not get me a seat and it would be 10 min. I continued to return till boarding to find out I had no seat and I was on standby. Upon going to customer service they replied the airline oversold tickets and every airline does this as if to make this practice ok. Well being in sales myself and if I were to sell x amount of product to one customer ( or several) I better make sure I have it all there to deliver. People rely on you schedule wise. It nearly shot a meeting I had to make in the foot. Very disappointed with the airline and the way things were handled."
Nevýhody: "Horrible service and was never notified so I was not able to make either of these flights."
Výhody: "They finally got us there."
Nevýhody: "The airplane broke on the ramp and they made is sit in the airplane while the tempeture rose to about 100 degrees. I think someone was about to pass out before they realized they had to get us off. Then we were over 4 hours late departing while they were getting another plane"
Výhody: "It was not a finnair flight.... I actually flew on American Airlines. The flight was a little bumpy. The captain did a great job of keeping us informed of things going on! The crew were awesome!!!"
Nevýhody: "I didn't like that up until the day before I thought i was flying Finnair and was trying to checkin with finnair onlt to find out it's American Airlines i was flying. Very confusing but I figured it out"
Výhody: "I was not able to seat with my son, I was not very happy about it."
Výhody: "Boarding was efficient, check in at PHL was quick, cabin attendants were good. Food was fine."
Nevýhody: "Entertainment system seemed to overload and choke at times. Seats were ok but no coach seats are great overnight."
Výhody: "Clean and not much space but ok"
Nevýhody: "No individual screen and no choices"