My experience with Turkish airlines has very disappointing. The crew members were not polite during the flight, I had kindly requested for a cup of water, three times! But I had not received a single cup, I will not be flying Turkish airlines again.
The flight is canceled due to bad weather, no available flight next day, had to change destination the next day and pay extra money to go to Los Angeles
I got confused about flight time and day missed my flight and rescheduled it for another day they charged me again $260. Even I tried to call the airline 4 hours before nobody answered me . I don’t have time now to fight this case but I think it’s not fair…
Výhody: "Crew was amazing and flight was comfortable"
Nevýhody: "Great flight"
Nevýhody: "Due to mishandling of the situation, we were not allowed to board the plane, despite the fact there was no restriction for us not to do so."
Výhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Výhody: "The crew was great and service and meals where wonderful"
Nevýhody: "Vegetarian food. 30% of people are vegetarian"
Výhody: "The service is amazing .. the crew took care of us well."
Nevýhody: "Not much .. its a comfortable short flight."
Výhody: "The flight attendants were friendly, attentive and efficient."
Nevýhody: "Many flights were grounded for several hours because of some airline operational glitch. We were provided with no information or guidance about how to resume our travels. As we tried to sort ourselves out we were sent from lineup to lineup without much progress or friendly service."
Výhody: "Turkish Airlines is my favorite airline going to Europe. We even did the 20 hr layover in Istanbul and had a great time staying for a couple of nights going and coming back. Staff is always friendly and the food is amazing. The food in coach is as good as first class on some US domestic flights"
Nevýhody: "It's an airplane, there's not much to make it better besides giving more seat room. TA gives free drinks, a couple of meals, blankets, and the travel bag, only a snobby priss would gripe about flying with them. I've flown enough budget airlines that give you NOTHING that I love flying TA!"
Výhody: "Great crew, confortable seats, free complimentary internet service"
Nevýhody: "Even though the same plane was used, the Cuban authorities asked passengers bound to Caracas to deboard the plane, pass to transit, to have us waiting an hour to re board. Boarding was a complete chaos. We were not handed headsets, so could not listen to inflight entertainment. Food was not good"
Výhody: "the crew was good. The seat were not comfortable"
Nevýhody: "food could have been tastier"
Výhody: "The plane was too hot"
Nevýhody: "Plane too hot"
Výhody: "The food was excellent and the crew was super efficient."
Nevýhody: "Tight bathroom and no leg room."
Výhody: "All around quality Airline..."
Výhody: "Istanbul Airport has good facilities and F&B options"
Nevýhody: "Flight from Istanbul to Bangkok was delayed for 3.5 hours with no apology and no compensatory measures such as drinks and food or lounge access Power outlets in Istanbul airport are all round plug European with no USB terminals for phone recharging"
Výhody: "The food was quite good"
Nevýhody: "The new type of aircraft - less room between seats, entertainment system was poor, online check in didn't work, when I got to the airport I was sent away for an hour - was unable to get my prefered seat (window) by the time I had returned."
Nevýhody: "The flight was cancelled and I still didnt receive my refund."
Výhody: "Turkish Airlines does a fantastic job. I won’t fly any other airline to Greece. For the value and service it is second to none."
Nevýhody: "Good service."
Výhody: "Food is great. Flight attendants were very helpful. Entertainment options are great. Comfy seats. Short flight."
Nevýhody: "Istanbul airport is crowded. Looking forward to the new airport."
Výhody: "(see above)"
Nevýhody: "(see above)"
Výhody: "The food"
Nevýhody: "The seats are very tie"
Nevýhody: "Poor boarding one hour late , security people yelling, 4 gate changes food so so. Will not use airline Again..."
Výhody: "Great Service. Polite staff and very impressive service, snacks, food and courtesy."
Výhody: "The food and amenities were nice"
Nevýhody: "Customer service was bad when checking in, the flight left late from LAX, almost made us miss our flight from IST, my friend's luggage was lost."
Výhody: "My first flight with a different airline."
Nevýhody: "A very rude ticket sales woman in Turkish Airline Kiosk, wandering an airport for two hours due to untrained staff and Turkish Airlune "help desk", being cheated out of $400, and finding my baggage smashed up."
Výhody: "Service was nice, crew was very respectful and the gift were well within accomidation"
Nevýhody: "Leaving the aircraft by stairs to the runway"
Výhody: "Passing comforter The headphones for TV (full headphones red) Entertainment options"
Nevýhody: "The seafood plater and breakfast platter egg Bathroom was dirty (water spill)"
Výhody: "Trip was excellent. Plane was new and clean; good good; service very friendly."
Nevýhody: "The delayed boarding and take off."
Výhody: "The attentiveness of staff."
Nevýhody: "The video screens did not work. Our seats were changed at the last minute without any indication to why."
Nevýhody: "I lost my connection flight because of TA, they lost my luggage + they almost lost my passport... (it goes much deeper but I don't wanna dig in it)"
Výhody: "Good food. Great service."
Nevýhody: "Small leg room. Display of entertainment system was poor quality."
Výhody: "What's to like about being in a 737 for over 6 hours?"
Nevýhody: "Boarded from the front and rear of the plane. We were in the middle, so it was slow. 6+ hours in a 737 -- I feel like compacted trash. Crew avoids looking at you for fear that you'll talk to them. Worse airline I've been on for communicating. Food just isn't very good."
Výhody: "The sevicewas great! i liked their food. It was very fresh and testy. The tv screen had a lots of great movies. I enjoyed my flight. Thanks"
Nevýhody: "One of our suitcases was lost. Well, fine, it happened. From Kyiv we went to Georgia for a week. In one or two days we received a text to come get it in the Batumi airport. We came there - nothing. Then next text - come get it in two days. When it finally arrived - it was torn. I don't know who to blame in the first wrong text, I don't know why and how the suitcase was lost, I don't know who torn it, but in general it was all very wrong and inefficient."
Výhody: "Service Good Clean On time"
Nevýhody: "Price is high"
Výhody: "Good food. Flight was on time."
Nevýhody: "Seat in front on me was broken. Reclined further than the rest on the seats, which limited the room I had."
Výhody: "Upgraded to business class no problem. Flight attendants were wonderful and very attentive. Delicious food. Chair laid out comfortably into a bed. Best long flight I've ever taken"
Nevýhody: "Nothing bad to say"
Výhody: "Staff were very friendly"
Nevýhody: "I picked specific seats when i checked in online. Instead I got the worst seats me and my wife. Plane made unusual noise and I am a frequent flyer."
Nevýhody: "I don't why the take-off and landing are late. The boarding started late! the plane stayed on the ground for minutes doing nothing! and in the end the plane arrived half an hour late!"
Výhody: "Nice crew, clean plane"
Nevýhody: "Flight was 2 hours delayed- late to my connection so luggage was lost and I was 3 days without luggage."
Výhody: "food and entertainment"
Nevýhody: "Couldn't find the reclining in seats"
Výhody: "The entertainment part."
Nevýhody: "It wasn't comfortable. They never give you a gate number in your ticket and I had to go and ask for it many times.No Internet, you had to pay to get access, why should I when you pay a lot of money for your ticket. Food choices sucked because they said sorry we only have one item from the menu...really? You are making me eat something that I don't want to eat.."
Výhody: "Good food great passenger service."
Nevýhody: "Having to take a bus to plane"
Výhody: "good selection of movies free drinks"
Nevýhody: "food was not too good"
Nevýhody: "I did not like that it was a delay from 1 hour with the flight"
Výhody: "Amazing crew, fast boarding."
Nevýhody: "Uninspired food. I was served the same meals 30 years ago."
Výhody: "I really enjoyed the ease of boarding and how smooth the flight went. The airline crew was friendly and the food was great."
Nevýhody: "I wish that I was informed ahead of time that SAS GO LITE flights do not include check-in baggage. I ended up paying $109 instead of $60 because I was unaware that the fees change the day of departure. This upset me."
Výhody: "Crew on EWR to ARN was so-so. They lock restrooms at the back because they don't people hanging around the kitchen in the back. Also, the one cabin crew does not say Excuse Me when he needs to pass- he just touches you and pushes you aside Also, the one cabin crew"
Výhody: "Crew was business only."
Nevýhody: "More engaged crew. The"
Výhody: "On time. Arrive early. Smooth flight and landing."
Nevýhody: "More meal options. Only chicken for dinner. I’m vegetarian."
Výhody: "The movie section and food were very good"
Nevýhody: "The temperature of the flight was out of control it was very hot for the full 9 hr there was something wrong with the plane and the crew was not addressing it."
Výhody: "My flight has been cancelled"
Výhody: "All good."
Nevýhody: "Gluten free meal was selected and paid for before the flight, but for some reason the crew didn't have the option available for me once on board. Nevertheless, they tried to be their best. More drink's without extra charge. Follow Lufthansa service and all will be grand."
Výhody: "Great food, typically on time and very prompt. entertainment was good. It was an older plane so the actual screens and monitors or outdated."
Nevýhody: "There were several babies crying for at least 2/3 hours and of course it is not the fault of the crew or airline. But that definitely left a lot of people dissatisfied with an overnight flight in which we are hoping to rest before arriving in Copenhagen. Seats are getting smaller and smaller. Spaces are very tight but that seems to be the norm with all airlines"
Výhody: "The airplane clean ,Food good etc."
Nevýhody: "Missed connecting flight from Copenhagen to Geneva since flight from Newark left over an hour late.. They booked me on a flight to Zurich and then to Geneva. Had a connection to France booked separately that I had to move."
Výhody: "Great legroom for premium seats. Even though not an emergency exit, bags need to go up, which doesn’t make sense at all."
Nevýhody: "Seats itself uncomfortable for long flights. Boarding process could be better."
Nevýhody: "Upon landing in EWR on United, per my reservation on this site my connection was on SAS to Copenhagen. Upon arrival in EWR, I received an email from this site saying my SAS flight "may be canceled". I immediately headed to the terminal where SAS was and went into the lounge to speak to an agent. The women I spoke to could not have been more rude. She told me my flight was canceled and that she did not have access to any details because that was United's responsibility. I told her that could not be the case because my flight was on SAS so if they canceled the flight, I would like to understand what my options are given that I had a tight window upon arrival into my final destination into Dubrovnik so I could not be too late in landing outside of my original reservation. She told me that I had to talk to United and did not even acknowledge why there was a cancellation or anything other than the SAS flight I was on was cancelled. She barely even helped me to understand where my luggage was which I was very concerned would be lost given the issue with the flight cancellation. As a result of all of this, it turns out I was put onto a United flight that now had MORE connections. I had to now go to Frankfurt to Vienna to Dubrovnik, all with really tight connections AND now I no longer was on the same flight as my friend who I was traveling with. SAS did not help with any of this or care to assist in ANY way. They told me it was out of their hands and I had to talk to United. AWFUL service when SAS had cancelled the flight! I had no choice but to take the re-routed flights. I ended up running to my gates and barely catching all of my connections which made for a very stressful travel experience to start my long awaited vacation. After paying the high cost I did for my flight, I am extremely frustrated with my experience as I ended up having more connections, tight connections, awful customer service and a really stressful trip. This is NOT would I would expect for how much I paid and out of the quality of an airline. I would like to receive some type of compensation for the extreme inconvenience of landing 3+ hours after my original arrival time, being broken up with my friend who I was traveling with, not being given any options for my travel, terrible customer service assistance, and no acknowledgement from SAS to help me in any way."
Výhody: "The 7 hr trip to Copenhagen was rough. The seats are too close together. My knees hit the seat in front of me even without reclining. When the seat in front of me reclined the tv screen was 6” away from my face. It was next to impossible to get out of the seat."
Nevýhody: "We arrived late in Copenhagen and I had 20 minutes to catch my connecting flight. Even though I was checked-in for the Copenhagen to Athens flight it left without me. I was then transferred through Prague to get to Athens and again missed my connecting flight through there. Now I am stuck in Prague looking for a flight to Athens and most likely will miss my next flight from Athens to Karpathos and will again be stuck in Athens because there are no flights out to Karpathos until 19 of May, 3days from now. I was physically in the Copenhagen airport and could have made that flight, I feel that since I was already checked in they should have waited for me and allowed me to board. Now I will Be missing work!"
Nevýhody: "I had a middle seat."
Výhody: "The crew was great and the food as well"
Nevýhody: "Boarding chaotic and Newark airport is very inconvenient. No signs to terminal B and the sky train with the compartment system is not very functional. I am tall person and sitting in the middle of the middle row was very inconvenient wilh not enough leg space."
Výhody: "Efficient crew, food served at proper temperatures Good movie selections"
Nevýhody: "My seat could/would not recline, passenger in front of me had his seat in recline for most of flight. it was a long uncomfortable flight."
Výhody: "Boarding was quick and easy. Decent amount of overhead space. The pilot was friendly. USB ports for charging phones at the seat. Free bottle of water at your seat."
Nevýhody: "No overhead fan. When flight got really hot, no way to moderate temperature. No choice of food at all, unless you are in economy plus. I don't remember the last time that a trans-Atlantic flight had at least a meant, or fish, or vegetarian dish. Usually, at least two or three dishes. On SAS, everything has to be ordered ahead of time. Some of the flight attendants were friendly, some not so friendly. No free alcoholic drinks even with dinner. Limited regular drinks - they are only served with food, aside from that you have to purchase even the non-alcoholic drinks. The food just wasn't very good, even compared to other airline food. Compared to other companies, relatively small selection of entertainment. I had considerably more choice on a domestic flight than on a 9 hr. international SAS flight. Storage pockets at the seat are pretty small."
Výhody: "Friendly staff. Great hot fresh bread! On time."
Nevýhody: "The flight from EWR to Oslo was delayed by over 2 hours which meant I would miss my next connection... and I understand that happens sometimes. But, it was after hours on the airline number phone number and the fly.com customer service could not help with finding an alternate connection from Oslo to FRA. It was frustrating to then have to wait at Oslo airport for another 4 hours before the new connecting flight."
Výhody: "Excellent all around. Super smooth, friendly and fast!!"
Výhody: "Really appreciated how helpful everyone was, from check-in at Newark to arrival. The entertainment system worked well, too. Aside from the two issues I describe below, SAS seems to be extremely efficient and well-run."
Nevýhody: "There was some mix-up - not sure where - but I did requested a vegetarian meal and it wasn't in the system. I'd also requested an aisle seat due to a hip issue and was told I'd have one - but when I went to check in, I'd been put in a center seat in a bulkhead. I was able to change but it was the last row of the plane. We the gate they were able to move me up at the last minute - but this all could've been much easier."
Výhody: "Internet not working. Horrible."
Výhody: "Again, the flight was fine, and cabin crew was friendly"
Nevýhody: "When I went to the SAS counter to print my boarding pass, the counter lady couldn't find my information. She left me at the counter and went inside to find out more info. Then when she came out, she started interrogating me forcefully, about why I got United involved with my check in for my first leg of the trip, because I am causing her to have all this extra work and etc. How dare she!!! First of all. I didn't want to involve United, the service counter at SAS was closed the entire time, and the flight on my first leg was operated by United, so i had no choice but to go to United. In fact I should be the one asking why I had to involve United in the first place. Where was SAS when I needed their help and guidance???? Why was their counter closed the entire time??? Such a poorly organized airline, I'll be wary to fly with SAS again."
Výhody: "Upgraded to business class"
Nevýhody: "Flight delayed an hour & half"
Výhody: "I was running late for the flight due to bad traffic en route to the airport. Nonetheless, the staff was very understanding, and called me to the gate once I finally arrived to assign me a seat since I wasn't given one when I checked in online. They upgraded me without my asking... to an economy plus exit row, so I had lots of room during the 8 hour flight to Copenhagen. The plane was new - an Airbus A330 - and the flight crew was friendly and helpful."
Nevýhody: "Multiple maintenance delays and groundcrew forgot to load some bags so there was an even further delay. Flight was cramped too."
Nevýhody: "Missed my flight due to weather east coast"
Nevýhody: "We were unaware of the need to buy an infant ticket on international flights. When we checked in to our SAS flight in Newark, we were given a boarding pass for our infant without any heads up about the issue. We also got help with ordering bassinet from the gate agent, all without anything surfaced. It wasn't until we were boarding that we learned that we needed to buy a ticket and pay $400+ and nearly didn't make the flight. Can someone follow up now, as we need to make sure this issue has now been resolved for our return flight to SFO on Thursday July 6th"
Výhody: "The airline is very professional and the crew were very courteous."
Nevýhody: "During my layover, the airline did not post the gate for my flight to Athens until an hour before, which caused me to have to run across the terminal to another set of gates."
Výhody: "After four hours waiting on the tarmac, at 3AM in the morning, the flying attendants gave us free peanuts. That was very thoughtful."
Nevýhody: "Worst experience ever. We waited on the tarmac for almost 4 hours, due a technical problem. Finally, they gave up attempting to solve the problem (at 3.30AM), and we disembarked. No assistance at all. No hotel. No meals. Rescheduling was a lengthy process. Staff was rude. Really a nightmare of an experience. Note to self: never ever fly again with SAS."
Nevýhody: "The flight arrived an hour late."
Výhody: "Very good service with excellent entertainment. Nice smooth flight. An excellent value."
Nevýhody: "Passport control in Copenhagen is too slow to allow for a 35 minute layover. We missed our flight to Stuttgart and had to go to the transfers counter. The service at the transfers counter was outstanding and they put us onto a Lufhansa flight. In the end we got to Stuttgart 5 hours later than planned."
Nevýhody: "1) on the plane, they announced a choice of two meals and I enquired why did I get one without choice and they told me the second choice was an option only for 'economy plus' !! That was a rude situation....I felt cheated and then insulted . 2) CPH - Nice : The breakfast or the included orange drink gave me an upset stomach and bad case of Hemorroides. 3) I accepted a glass of tomatoe juice and when I asked for a coke with my lunch , the stewardess said I had only right to one drink and would have to pay the rest....really ? - wine used to be free and now a glass costs $4...really ?? 4) I arrived at CPH airport for my transfer .. the flight was yet not on the screen but no one gave any instruction and no officials of any kind were around to enquire....a cleaning crew finally directed me correctly. 5) the security line in New York to board was ridiculously long...someone shouted to take off our smelly shoes...really ?? 6) most were directed to the right with four snaking unending lines to one security check . From time to time others were directly directed ed to the left where there was no line and option of two security checks. Half way through my wait , most were directed to the left and all who were 'late', were let out first to their gate. The whole experience before, on the plane and after was not worth the money...least of all a pleasant one."
Výhody: "Even though I did not get the seat I paid extra for, it was a great flight."
Výhody: "crew was really nice and efficient"
Nevýhody: "no complimentary beverages"
Výhody: "The flight from Newark to Stockholm was late, so I was late for the flight to Vilnius,had to recheck-in and wait for 6 hours."
Výhody: "We got to sit in the emergency aisle so I can't complain about comfort. The staff was really friendly (although they were really rude on the way over 10 days earlier, so I guess we just got lucky with a nice crew for this one)."
Nevýhody: "You only get one free non-alcoholic drink on this flight and that's really stingy for a 7+ hour a long haul. Drinks should be free on a long haul, especially non-alcoholic ones. There aren't any free small snacks like chips or peanuts. You have to pay for everything and the menu is exorbitantly over priced. It's a cheap and insulting customer strategy. They can save a few bucks in overhead on each customer this way, but they are losing money in the long run because I'll never book with them again due to their tawdry actions. I doubt I am alone."
Výhody: "Crew was very helpful and attentive. Seemed to care about the comfort of the passengers. Very inviting and gracious."
Nevýhody: "Seats and pillows could be more comfortable. All airline food is not good so okay indicated above is above expectations."
Nevýhody: "to realise at the airport that they will charge me 70 EUR for one luggage for one way only is outrageous! it wasnt clear at all that there wasnt luggage included in the price of the ticket... all of my previous tickets bought via kayak and priceline were also with luggage included and we have understood the given price as including luggage! i find it very negative and very bad experience and feel robbed, this is not acceptable business approach. my suggestion is that you will refund me the extra cost for the luggage. thank you."
Výhody: "The thoughtfulness and competency of the personnel. I needed wheelchair assistance and found that every was very attentive to my needs and very competent, especially the ones assigned to get me from place to place. Even in Rome, where we had to deplane on the tarmac, I had a young woman and a young man to assist me and they helped me in every way possible."
Nevýhody: "I needed a gluten free meal and found it rather dry and unappetizing."
Výhody: "It was great to have a bottle of water right at the beginning of the flight! Made it easier to settle down and relax."
Nevýhody: "It would be great to have a greater offer of music. I really like to listen to some new music from good artists and to get inspired for new music on a long flight. It's too bad, SAS only offers playlists of 1 hour..."
Výhody: "The food and movies were good."
Nevýhody: "Didn't have enough money to sit in a seat with leg room."
Výhody: "Boarding process was lovely, flight attendants were very nice, very smooth flight"
Nevýhody: "Uncomfortable seats, somewhat small for a 6-foot+ tall person to fit, especially legroom"
Nevýhody: "I wasn't able to take this flight due to my first leg being cancelled. However, I did end up being placed on the SAS flight to Stockholm from Chicago, which was an overall nice flight. The only thing I didn't like was the timing of the flight. Because my starting point was from somewhere other than Chicago, this made for a very long and tiring trip. I wouldn't recommend this flight for people flying from places other than Chicago."
Výhody: "Passengers nice"
Nevýhody: "Food options not everyone eats chicken"
Výhody: "We were within a reasonable range of on time arriving, although we were delayed 30 minutes at the start due to fueling issues. Crew was average: no problems, no extraordinary acts of kindness. Great selection of movies to watch onboard."
Nevýhody: "Tight seats, lousy food, even for airplane food."
Výhody: "Really pleasant flight. Excellent pilot, good crew."
Nevýhody: "Nothing! This was one of my best flights ever."
Výhody: "Excellent communication through email the few days before departures eg confirmation of flight,gate numbers ect. It was my first time with Kayak and will definitely not be my last."
Nevýhody: "nothing !"
The crew was really kind and helpful. Flight was on time and everything went smooth. No complaints.
Nevýhody: "I cannot think of anything to improve except for serving more polish traditional foods."
Výhody: "Boarding fast and easy"
Nevýhody: "Legroom and better cooling, it was too hot, and I did not find the possibility to underline"
Výhody: "An average for a short haul flight."
Nevýhody: "Boarding process was not very clear. They took us to a far remote position."
Výhody: "Nice crew and smooth landing"
Nevýhody: "The flight was delayed"
Nevýhody: "No vegan meal, although specified at booking, broken entertainment center, lost luggage."
Výhody: "Crew and staff were amazingly friendly. The seats were comfortable."
Nevýhody: "The flight from Newark to Warsaw was delayed by over an hour."
Nevýhody: "flight was delayed 4 hours"
Výhody: "New gate number already established on the live update screen while printed still with old (three flights in three weeks - same airport/airline ad same story). Crew misinforms about the gare number too. Very confusing for the 75-year-old. Luggage lost, entertainment poor, plane late"
Nevýhody: "people were nice, other than that logistics poor so work o every aspect"
Nevýhody: "Arranging the connection flight to wait for us, we were only few min late"
Nevýhody: "Seat was not stable and moved when I moved. In the toilet the cover of toilet was falling down constantly. There was no Wifi (what is now quite ussual)"
Nevýhody: "Less people on the plane"
Výhody: "The crew was very nice, very helpful and very pleasant."
Nevýhody: "Economy seat sucks on a 8 plus hours flight. Especaially over night."
Nevýhody: "I was traveling with 2 little kids. Plane was delayed but it happens. However crew and airport staff completely ignored requests for help. It started when they directed everyone to 3 flights of stairs, including people with strollers. It became worse after that."
Nevýhody: "Security. I got my wallet stolen from inside my backpack in the overhead bin."
Nevýhody: "Flight was delayed"
Výhody: "30 minutes late on boarding. No communication for reasons"
Nevýhody: "LOT was late on every flight. Did not miss any connections, but could not leave on-time if it was there only responsibility."
Nevýhody: "Every time Lot plane delayed!!!"
Výhody: "The plain was delayed more than three hours"
Výhody: "Good service good food ever think in the time"
Výhody: "The gate crew was polite and communicative when asked what was happening with the delays. The flight itself was uneventful."
Nevýhody: "There was no real food except for purchase, and the flight attendants went so quickly through the aisles I couldn't even catch their attention. The flight was 45 minutes late and the departure kept creeping up in 10 minute increments before it finally just said "delayed. I would have liked entertainment on the flight. I was in a row with 3 seats filled and then there were other rows completely empty. So the seat selection was not accurate at all."
Nevýhody: "Cramped seating! I was hoping a European airline in a 787 "Dreamliner would be more spacious, no such luck."
Výhody: "The crew was pleasant"
Nevýhody: "there was a lack of communication from the very beginning about the flight delay and then the automatic rebooking of my connecting flights to Kraków. Lot didn’t send out delay messages and I wasn’t informed at the airport either when I checked in."
Výhody: "Left on time. Pleasant crew. Good snack. Smooth flight and landing."
Výhody: "After reading all of the previous reviews I was panicking about the flight being cancelled and getting stuck at the airport all night. The weather held pretty good last night, and we departed ON TIME."
Výhody: "Flight was empty so there was extra room"
Nevýhody: "Entertainment on my seat wasn’t working"
Výhody: "Staff was great and responsive"
Nevýhody: "The seats were very uncomfortable"
Nevýhody: "2 hour delay and no baggage when I arrived. LOT has some serious problems!"
Výhody: "Courteous crew. Nice and new airplane. Accuracy in all flights"
Nevýhody: "Entertainment wasn’t exciting"
Nevýhody: "You canceled my flight and I spend 200 $ in Warsaw overnight"
Výhody: "The legs room"
Nevýhody: "The food was bad"
Nevýhody: "Narrow seats, no variety of food only chicken"
Nevýhody: "Plane never came from Warsaw and flight had to be cancelled. Apparently thee pilot was ill"
Výhody: "Apart from food everything is fine I guess. But personally I won't prefer LOT polish Airlines for the next time."
Nevýhody: "The food was worse and what they give in plane to eat that was most worst thing on LOT polish airlines.plus Blanket is very small it's not like other airlines. I would not recommend not recommend. Plus my flight was cancelled at the airport ( Amsterdam) and had to wait in que for 5.5hours to rebook that was horrible experience"
Nevýhody: "We could not board at the gate, but had to go down stairs to the tarmac and board a super crowded bus. The bus then took us out farther onto the tarmac to the plane."
Výhody: "Overall, cabin is nice and crew was very attentive."
Nevýhody: "Seat in full flat bed position was not as comfortable as one would hope. Boarding process could be improved. SAS lounge was superior."
Výhody: "Actual flight was good & glad to get snacks & drinks at no extra cost"
Nevýhody: "frazzled getting through all the controls & gate distance in such a short connection time"
Výhody: "The entire check in process was smoothe and welcoming"
Nevýhody: "no food was served, only water. no entertainment was offered."
Výhody: "Comfort of plane"
Nevýhody: "Delay for no reason and extra 4 hour layover in warsaw"
Výhody: "Smooth plain driving"
Nevýhody: "Diner meat to spicy, poor breakfast meal,"
Nevýhody: "NYC to Warsaw, the flight was 4 hours late no voucher for food. some got it some not. i lost the flight from Warsaw to Bucharest they put me on flight from Warsaw to Vienna that flight was late as well i got to Vienna and i ran to get the flight to Bucharest. i was very tired"
Výhody: "I like that I flew on a relatively modern plane."
Nevýhody: "The flight was delayed for 2 hours."
Výhody: "Excellent flight attentive crew. Luggage handling super fast. Crew gave out some free extras to make up for the delay."
Nevýhody: "Weather related delay not airline dependent"
Výhody: "The actual flight was fine. The food was decent. The entertainment selection was good. The flight attendants were pleasant. We got plenty to eat and drink."
Nevýhody: "We found out in Poland that my wife was missing an eTA number necessary for her to fly into Canada. With our previous flight delayed, the application did not process in time, and we missed our connecting flight. As a result, we were stuck in Poland for 24 hours, leading to lost sleep, added expense, and much frustration. Customer service in Poland was helpful but extremely slow. Many customers needed help and it took about an hour for each customer. We waited in line for hours. We were not charged for a new flight, but we did spend 10 exhausting hours in the airport before we had everything resolved and were able to leave and get a few hours of sleep."
Very warm and friendly greeting and attentiveness during flight. Lack of strict protocol regarding departure. Didn't keep coach from overrunning business class on departure.
Výhody: "Clear communication about delays and boarding, comfortable seats, great service."
Nevýhody: "Did you know the flight was changed?? It moved from Nov 24 to Nov 25. I was never informed of this change that was supposedly made in October.. Even you (kayak) didn’t know bc you still think I took the flight that I booked on your site! I was forced to rebook with another airline and will be expecting a refund and then some and possibly dispute the charge all together."
Výhody: "Very happy with the service and seat comfort. Thank you"
Nevýhody: "I was surprised by a $120 fee for luggage. I don't remember any indication from Kayak or from TAP about a luggage fee when I booked or when I got confirmation. Further, I found out that if I had indicated that I had luggage 3 days prior to checkin, I would have only been charged $92 saving me $."
Nevýhody: "Not missing our connecting flight because if flight / airport delays."
Výhody: "on time, food was good"
Nevýhody: "seats are hard, painful for 7 hours..... crew was very noisy, very rough they kept hitting my arm. male crew hit the back of my seat to wake me up, he took away my food due to me sleeping."
Výhody: "Movies and friendly crew"
Nevýhody: "Food was not good Too much meat"
Nevýhody: "Delayed! Got home around 3am. This shouldnt be like this. Precautions need to be taken."
Nevýhody: "I arrived 13 hours late, had two extra flights. I was delayed 3 hours first flight, 1.5 hours second flight after watching two flights that I “wasn’t allowed” to be on depart right in front of me at 9 and 10 instead of the 11 that they rebooked me on. Once I landed in Lisbon after the second flight that o wasn’t supposed to take. We missed the connection by 5 minutes and there were many people flying to my same destination. I had to wait 5 hours in Lisbon when I shouldn’t have ever went to Lisbon. I bought a ticket from Newark to Zürich through Porto 10 hours in total. I think TAP overbooked everyone and seated us on purpose. The secondflight was delayed due to “bad weather” and it was perfectly nice outside. Shame on TAP. I’m sure other people are complaining."
Nevýhody: "Food was terrible especially breakfast"
Výhody: "I’m taking offFlight was smooth and service was great."
Nevýhody: "Flight was smooth and service was great. Long wait before taking off."
Výhody: "Cancelled flight. Charged for bags even though we prepaid for them."
Výhody: "Boarding, crew, timeliness, choice of entertainment, modern plane."
Nevýhody: "Food could be more inspired, legroom is limited"
Nevýhody: "The 2 hour delay!"
Nevýhody: "When the flight was delayed the people at the desk did not make an announcement about the delay, what was causing it and what we could expect. People waiting had to find out through rumors. There was no good communication. We also were unable to choose our seat and were stuck in the two middle seats when there were free aisle seats still available. My controller for the tv didn't fit back into the holder easily at all and my husband got a blood blister trying to force it back in. Headrest to hold my head didn't stay put to give proper support while trying to sleep."
Výhody: "Flight was delayed leaving Newark so we missed our connection in Portugal which was supposed to take us straight to Venice. Instead TAP gave us a replacement flight to Madrid and then from Madrid to Venice A FLIGHT WITH TWO STOPS IS NOT WHAT WE WANTED OR PAID FOR. Madrid was also delayed and we missed our connection to Venice. We got a new flight from Madrid to Venice and had to wait 5 hours for it. A trip from New Jersey to Venice ended up taking OVER 24 HOURS!!!! Due to the disgraceful disorganization and service of TAP PORTUGA we missed our best friends rehersal dinner a memory we would have loved to have. Extremely disorganized, terrible customer service OH AND WE HAD TO PAY FOR OUR BAGS TWICE to get reimbursed later but I don’t believe anything Tap Portugal says so we’ll see. Staff advice did not align and they were unapologetic for the experience we received."
Nevýhody: "Everything. The travel experience was a literal nightmare and not what we paid for. It’s criminal actually."
Výhody: "direct flight to Porto on this airline."
Nevýhody: "too small seating and leg room. meal options could be better."
Výhody: "They solved the problem of my sit. But i almost have a hurt attack"
Nevýhody: "When I get to check my tickets they told me that I was in stand by. I have to fight to get my sit."
Výhody: "Food was ok"
Nevýhody: "The customer service I received was horrible horrible horrible especially from the check in counter the were very rude . After booking my flight on kayak I called TAP customer service just to make sure that everything was fine .I asked them about luggage they said I had 2 free and a carry on when I got to the airport said I had to pay for the 2 i said no told them that i called TAP they didn't wanna hear it i asked for the manager she I am the manager and you bought a discounted ticket and there's no luggage with this ticket only acarry on in a mean way if you want the you have to pay $90 for each I tried to call TAP can't get through them when they finally got through them the guy confirmed that I ve called it on the records but it said now it's too late to do anything I am already at the airport that I have to pay and contact them later. I wasted good hour and a half on this and I had to pay $180. After all that at the boarding gate they announced that they will call by zone .they called especial need called frequent flyers zone A never called zone B all they said last minute was this is the final call for flight #.... and I was right in front of them and guess who were the people making the announcement yep the same people at the check in counter"
Výhody: "Anything I liked feels inconsequential."
Nevýhody: "My wife and I arrived to the airport for our honeymoon extremely excited. We had been saving for our trip to Italy for months, and we were finally going to get things started. Everything fell apart when we went to check in and we were told that my wife couldn’t use her ticket because she had changed her last name. We were told that there was no way that the name on the ticket could be changed because of TSA regulations. Of course, we were also told that we could have changed the name had we purchased a more expensive ticket. In other words, we were lied to and told the issue was regulation, when really they wouldn’t help us because we couldn’t afford a more expensive ticket. The only help we were given was the pleasure of paying over $1,500 more to get my wife on the flight. I am in the process of trying to get this refunded, but as of now we have paid twice for my wife to fly, and neither ticket has been refunded. We may have accidentally broken a rule, but the only function that rule seems to have is to make us pay twice for the same seat. As of now, I would never fly this airline again, and I would warn everyone away from it. I will update this post if TAP does the right thing by two honeymooners."
Výhody: "Meal was OK."
Nevýhody: "TAP changed our seats even though we had paid extra. They were narrow and uncomfortable."
Nevýhody: "Friendliness flight attendees Service on board Equipment/ tv Food beverage service Language skills of flight attendants"
Výhody: "It was a very comfortable flight and I love the dinner they served! Would fly TAP again."
Nevýhody: "Poor entertainment"
Výhody: "Fast boarding"
Nevýhody: "Had to wait forever to find out Gate Number."
Výhody: "Nice crew"
Nevýhody: "No VOD No food available in between meals"
Výhody: "I got to London"
Nevýhody: "9 hour delay"
Nevýhody: "There were no power outlets"
Výhody: "Entertainment sucks! Monitors are small and poor quality view. Fixed settings for movie options. Shut it off and went to sleep. Seats were too tight and no knee space. Food was ok."
Výhody: "If your traveling with a child they are the best! Legroom was good, seats were confortable, and entertainment system was great."
Nevýhody: "Breakfast was terrible but I guess I'm lucky the served it. Didnt like that they changed the baggage policy after I purchased my ticket and wouldnt honor the old."
Výhody: "Efficient friendly generous service To a little used, user friendly airport (Free alcohol, i.e., wines; no spirits) I ordered a Muslim meal: delicious"
Nevýhody: "We had trouble with the A/C leaving; until we were airborne, it was hot. I suspect that this is an unusual problem. In general, I find small international carriers better than the large ones; my favorite so far in Air Austria"
Výhody: "Food was interesting and pretty good. Seats were okay. We were happy we choose tap"
Nevýhody: "We never saw a crew member smile. They verged on being surley. From the time we boarded they were yawning. I do mean all of them were acting uninterested in doing their jobs."
Výhody: "Seats were comfortable with plenty of room between you and the seat in front of you. Huge plane. Very nice."
Nevýhody: "My video screen did not have English available"
Výhody: "On time, no mishaps."
Nevýhody: "Entertainment system was very old and only partially working."
Výhody: "It was a good flight overall."
Nevýhody: "Boarding went smoothly, the food , beverage , and the entertainment was good."
Výhody: "The new Business Class is phenomenal! Best seats I've experienced in a Business Class thus far. Too bad the transatlantic flight from New York to Lisbon is too short to enjoy it longer."
Nevýhody: "There is nothing that I did not like, other than that the flight duration was too short. ;-)"
Nevýhody: "The monitors did not work."
Výhody: "Friendly crew. Good info on delay"
Nevýhody: "No offer of coffee in businesss when woke up. Still 35-40 before landing"
Výhody: "Some staff were helpful"
Nevýhody: "To start off our trip we weren't allowed to get on the plane until an hour after our boarding time. After we were allowed on, the air conditioning was not working and continued to sit on the tarmac not even leaving our terminal for another two hours. Within this two hours there were many elderly people asking for help and one specific gentleman whom was in his late 70s, informed the people around him that he had a pacemaker was pleading to get some air conditioning to the point where 6 people on the airplane were fanning him off. It was 90 degrees in the airplane and we had been sitting in the plane without any help even pleading with the attendents to let the elderly off so they did not pass out. Once we reached the 2 hour mark without any ac the gentleman in his late 70s was beginning to lose consciousness and many people had to call the emergency services, and the crew on flight TP214, tried to tell us everything was fine while the plane was pulling away from the terminal ... as they were giving the man oxygen, even though the elderly gentleman had lost the ability to communicate verbally and was about to pass out. They had to pull the plane back off the tarmac fully delaying us 3 hours in the process making us miss our other two flights. Once we were finally in the air for the 6 hour flight our entertainment system was not working so we were left to twiddle our thumbs for the remainder of the trip. It really ruined what seemed to be an exciting trip and I highly doubt we would ever take TAP Portugal ever again or recommend it to anyone no matter the price."
Výhody: "The seats were comfortable, but could use a bit more padding for a long flight. The food was decent, and there was a good assortment of movies, music and TV shows."
Nevýhody: "The crew seemed unhappy to be there."
Výhody: "Friendly staff, decent food, complimentary wine!"
Nevýhody: "Missed that flight because of previous delay"
Výhody: "The crew was super nice and professional"
Nevýhody: "The plan was delayed 2 hours, seats were beyond small."
Nevýhody: "Paid for a seat with extra legroom because I'm 6'4". Was given a different seat and still charged."
Nevýhody: "i could had something sweet, but it was ok anyway"
Výhody: "Wow!!!! I had never heard of this airline before booking our trip but goodness this was a blessing. They were so polite in the flight. They always came past to check to see if a passenger needed anything. Free bags is amazing then free pillows blankets and headphones I really hope I get to fly with them on my next flight abroad"
Nevýhody: "Entertainment system wasn't working and will restart itself during 10 minutes EVERY 10 minutes. Very inconvenient. The flight attendants were impolite too."
Výhody: "Crew were friendly, and the food and wine were good."
Nevýhody: "Almost not enough leg room to fit in the seat, boarding was a confusing process on both legs."
Výhody: "Had all the wine I could drink."
Nevýhody: "The flight was too late for our connections."