Výhody: "Not one of my good experiences with Delta. Two hours delay in the flight"
Nevýhody: "Information on the flight delay as communication was. at least very poor. Also A 220 was ok but First Class was so so"
Nevýhody: "Small plane, feels cramped"
Nevýhody: "Really packed together seats...more room. Crew spoke very loudly on plane...jarring"
Výhody: "Horrible delay with unruly customers on the plane. But the flight attendants did great handling them"
Nevýhody: "sat on the tarmac for 3 hours because the pilot was late."
Výhody: "The crew was great."
Nevýhody: "The flight and crew were great. But I was not able to choose my seat because I purchased an economy flight. I was very uncomfortable. But I was luck that that people that were sitting with me were great."
Nevýhody: "Faster lines at check-in. More courteous security personnel"
Výhody: "Choice of Entertainment was excellent"
Nevýhody: "Bigger snacks - 2 small cookies or small pack of almonds was indigenous 2 hr flight"
Nevýhody: "Flight was delayed 2 hours. Even though I had carry on, they checked it and this made me waste my time at baggage claim rather than gate checking. Flight attendants were miserable. Power supply didn’t work at seats."
Výhody: "Crew was so friendly!"
Nevýhody: "Food; movie choices"
Výhody: "Good crew. Nice seats."
Nevýhody: "This A320 aircraft departed LGA with the first class toilet inoperative. Flight was entirely full. First class passengers had to fight their way to the rear two toilets, around serving carts, etc. Cabin Crew was very good natured about all of this; but flight crew never mentioned it."
Výhody: "The crew was attentive."
Nevýhody: "Games on the tv were okay. Tetris would be a nice addition."
Výhody: "entertainment and leg room on regular seats"
Nevýhody: "delay, boarding process"
Výhody: "No delay and friendly crew!"
Nevýhody: "Not much leg room and the coffee was horrific."
Výhody: "Arrived safely"
Nevýhody: "Crew arrived late from Buffalo (?!?!) so our 7:59 flight didn’t start boarding until very close to that time. That delay, as Delta well knows, dominoed into LGA’s ATC issues and resulted in an arrival at DCA well after our scheduled arrival."
Výhody: "Crews were great."
Nevýhody: "Flight delays coming and going. Happens a lot with Delta."
Výhody: "Really nice staff all the way through from gate agent to flight attendants. Flight left on time and landed early. Night and day vs American"
Nevýhody: "Nothing. Flight was perfect."
Nevýhody: "I was in first class. Neither food option sounded appealing. Recommend keeping things a bit simpler to appeal to more people. Flight was 90 minutes later"
Nevýhody: "The fact my flight was delayed three times...First delta said it was technical(mechanical) issues then sis it was the weather then said it was mechanical issues due to the weather. There were no compensation of the inconvenience it cause the customers."
Výhody: "It was everything you look for on a plane. Friendly crew. Lots of space. Clean. Lots of entertainment. Plenty of space for luggage."
Nevýhody: "I loved it all."
Nevýhody: "Flight was delayed longer than the actual flight time. Smallest plane I have ever been in in my life."
Výhody: "on board entertainment options are really nice... esp to be free. real time luggage updates in early"
Nevýhody: "like to see a bit better snacks"
Nevýhody: "My seat was taken by another person and the crew member was not very helpful with getting the issue resolved"
Výhody: "Quick flight!"
Nevýhody: "Didn't realize the last seat on the plane doesn't mean back."
Výhody: "Flight was on time. Boarded quickly with no fuss."
Nevýhody: "Staff not attentive to customer needs. I asked for a blanket and the stewardess never came back to me."
Nevýhody: "The flight left three hours late while the crew was waiting for an oxygen tank to arrive. We were boarded onto the plane after it was nearly an hour and a half late, then waited in out cramped seats for another hour and a half as we continued to wait for the same piece of equipment. At one point a Delta employee announced over the plane's PA system that we'd be getting vouchers to compensate us for this absurd delay, but there was no explanation of how to claim those vouchers."
Nevýhody: "No meal service in first class."
Výhody: "The flight attendants were very nice and the boarding crew. From the time I walked up to the counter at LGA to the time I exited the plane in CLT, I was treated so kindly and with such respect. Kudos to the Delta Crew."
Nevýhody: "The FLIGHT!!!!! There were delays. Scheduled take of time was 6:59 PM. We took off at 735 PM. Once I was on the plane, I started kicking myself in the you know what because I knew immediately I was scammed. I had purchased a 1st Class ticket for $400+, only to find that my comfort would be the equivalent of that if I purchased a ticket in economy. My long legs would still be cramped. For the past few years, I have been purchasing 1st class for it's spaciousness. On this flight, on the RCJ700, I did not fly comfortably. The space was very tight, and I was able to stretch my legs as if I sat in economy. This was by far, my most uncomfortable flight ever. SMH; A WASTE OF MY HARD EARNED MONEY!!!!!"
Výhody: "Service from the crew."
Nevýhody: "Quality and comfort of seats. Quality of food. The TV screen was from the 80s."
Výhody: "Plane is great. Comfortable."
Nevýhody: "The staff at the gate at LGA were not too friendly."
Výhody: "The staff was was very accommodating to myself and my 19 month old daughter"
Výhody: "Delta has always be a step above the rest. Traveling with my children is not a problem and frowned upon with Delta. I rarely choose competitive airlines and will continue to use Delta as much as possible."
Nevýhody: "First day our flight got canceled 1 hour before leaving the airport. No good explanation given. Planes were landing and departing from Columbus just our flight got cancelled which made no sense. Over the phone no one was really helpful. Very bad experience with Delta"
Nevýhody: "Our flight was originally scheduled for departure at 7:45 PM. We got an alert stating that the flight was going to be delayed but we were already almost to the airport when I received the first message on my smartphone. We received three additional alerts making our total wait time at the airport 5½ hours before we could approach the gate and board the aircraft. Seating in immediate gate area was not comfortable. Boarding was chaotic at best with very little control and guidance provided by Delta staff. The audio over the PA system was difficult to decipher much of the time. The only other available boarding status information was presented on the screens stationed near the gate and indicated PREMIUM the entire time during our boarding process and was never updated. We literally had to scramble through the crowd to get to the gate desk and get our boarding passes validated so we could board our flight with our group of passengers. Our seating on board the aircraft was thankfully good which is why I rated Comfort as Okay. We were saddled with one more delay after the flight left the gate and taxied briefly down the runway and then sat there for almost an hour. My suggestions to improve customer satisfaction based on my experience would include the following 1. Provide extended alerts for passengers travelling especially if the anticipated delay is known to the airline more than 2 hours before scheduled flight time. 2. Improve seating in the waiting areas near all Delta gates. 3. Re-orient all staff in proper boarding process and utilizing all available resources properly to provide clear and intelligible (not speeding) overhead audio messaging and current boarding status prompts on displays. 4. Maintain or replace audio equipment if necessary to help improve quality of audio messaging in all boarding areas."
Výhody: "Even though we couldn't reserve our seats we where able to call and change our seats to be together. (Mom dad and 2 toddlers)"
Výhody: "Friendly crew, on time"
Výhody: "Everything was smooth. Short flight, but they offered us refills on drinks, which I've never experienced before. Polite staff, great flight. Thanks!"
Výhody: "Many passengers did not have seat assignments and we also ran out of over head storage resulting in many additional bags to be checked at the gate(mine included) but the crew and staff at the desk inside laguardia work quickly and efficiently to get everyone boarded and we ended up landing 15 minutes early."
Nevýhody: "Seating was extremely cramped and the in flight wifi quality was poor, couldn't even watch an hour long movie (on a 2+ hour flight) because of the amount of buffering."
Nevýhody: "I wasn't able to choose my seat even though I bought my ticket a while back. Seat assignments were given at the gate and we were never given a real reason for this. I ended up in a middle seat sandwiched between people, and the man at the end slept the entire time, making it difficult to get up and walk around which I need to do as I am prone to DVTs."
Výhody: "I have difficulty walking, the crew made sure that I got to my seat on the plane safely, and made sure that I had wheelchair support."
Výhody: "On time, friendly staff, advertised Gogo Wifi not working."
Výhody: "Amazing crew, fast boarding."
Nevýhody: "Uninspired food. I was served the same meals 30 years ago."
Výhody: "The onboarding process was awesome! The rest was mediocre at best. The cabin was friendly but not helpful. They had weird policies which we have never heard or seen elswhere. The flight had huge screens that won't turn off, it was freezing cold and the crew had no idea how to help."
Nevýhody: "More knowledgeable crew and maybe more crew members, as there were too few and the service took more than 2 hours to complete. Never seen that happen on a 7 hour flight."
Výhody: "The movie section and food were very good"
Nevýhody: "The temperature of the flight was out of control it was very hot for the full 9 hr there was something wrong with the plane and the crew was not addressing it."
Výhody: "My flight has been cancelled"
Výhody: "All good."
Nevýhody: "Gluten free meal was selected and paid for before the flight, but for some reason the crew didn't have the option available for me once on board. Nevertheless, they tried to be their best. More drink's without extra charge. Follow Lufthansa service and all will be grand."
Výhody: "Great food and service as always"
Výhody: "food wqs decent entertainment options were also good."
Nevýhody: "nothing to complain about except leg space"
Výhody: "The airplane clean ,Food good etc."
Nevýhody: "Missed connecting flight from Copenhagen to Geneva since flight from Newark left over an hour late.. They booked me on a flight to Zurich and then to Geneva. Had a connection to France booked separately that I had to move."
Výhody: "Great legroom for premium seats. Even though not an emergency exit, bags need to go up, which doesn’t make sense at all."
Nevýhody: "Seats itself uncomfortable for long flights. Boarding process could be better."
Výhody: "Efficient and on-time service."
Nevýhody: "Tiny seats that are inappropriate for international travel."
Výhody: "Food good. Crew very nice."
Nevýhody: "Seats very uncomfortable."
Nevýhody: "Upon landing in EWR on United, per my reservation on this site my connection was on SAS to Copenhagen. Upon arrival in EWR, I received an email from this site saying my SAS flight "may be canceled". I immediately headed to the terminal where SAS was and went into the lounge to speak to an agent. The women I spoke to could not have been more rude. She told me my flight was canceled and that she did not have access to any details because that was United's responsibility. I told her that could not be the case because my flight was on SAS so if they canceled the flight, I would like to understand what my options are given that I had a tight window upon arrival into my final destination into Dubrovnik so I could not be too late in landing outside of my original reservation. She told me that I had to talk to United and did not even acknowledge why there was a cancellation or anything other than the SAS flight I was on was cancelled. She barely even helped me to understand where my luggage was which I was very concerned would be lost given the issue with the flight cancellation. As a result of all of this, it turns out I was put onto a United flight that now had MORE connections. I had to now go to Frankfurt to Vienna to Dubrovnik, all with really tight connections AND now I no longer was on the same flight as my friend who I was traveling with. SAS did not help with any of this or care to assist in ANY way. They told me it was out of their hands and I had to talk to United. AWFUL service when SAS had cancelled the flight! I had no choice but to take the re-routed flights. I ended up running to my gates and barely catching all of my connections which made for a very stressful travel experience to start my long awaited vacation. After paying the high cost I did for my flight, I am extremely frustrated with my experience as I ended up having more connections, tight connections, awful customer service and a really stressful trip. This is NOT would I would expect for how much I paid and out of the quality of an airline. I would like to receive some type of compensation for the extreme inconvenience of landing 3+ hours after my original arrival time, being broken up with my friend who I was traveling with, not being given any options for my travel, terrible customer service assistance, and no acknowledgement from SAS to help me in any way."
Výhody: "That we had a bottle water"
Výhody: "On time and clean airline."
Nevýhody: "Not helpful with stroller. Wanted us to sign off that they were not responsible for if stroller broke while handling it. Insane. They said it “might “ to big even though they didn’t know what measurements would be too big. We’ve flown for the last 3 years with this stroller but different airlines and never heard of such thing. (Since it’s the smallest city mini double stroller there is and folds flat- super small!) first time we flew SAS all. We didn’t sign anything and gate checked it and all was fine but some incompetent crew at check in. Not very helpful finding seats with all four of us. Put us in different rows. Could work on their customer service for sure."
Výhody: "The 7 hr trip to Copenhagen was rough. The seats are too close together. My knees hit the seat in front of me even without reclining. When the seat in front of me reclined the tv screen was 6” away from my face. It was next to impossible to get out of the seat."
Výhody: "Left on time. 50 minutes early in Copenhagen. Food was not bad."
Nevýhody: "TSA at EWR was ridiculous. Slow lines and very inefficient."
Nevýhody: "We arrived late in Copenhagen and I had 20 minutes to catch my connecting flight. Even though I was checked-in for the Copenhagen to Athens flight it left without me. I was then transferred through Prague to get to Athens and again missed my connecting flight through there. Now I am stuck in Prague looking for a flight to Athens and most likely will miss my next flight from Athens to Karpathos and will again be stuck in Athens because there are no flights out to Karpathos until 19 of May, 3days from now. I was physically in the Copenhagen airport and could have made that flight, I feel that since I was already checked in they should have waited for me and allowed me to board. Now I will Be missing work!"
Výhody: "Very accommodating crew"
Nevýhody: "I had a middle seat."
Nevýhody: "late. support afterwards was awful."
Výhody: "Friendly staff. Great hot fresh bread! On time."
Nevýhody: "The flight from EWR to Oslo was delayed by over 2 hours which meant I would miss my next connection... and I understand that happens sometimes. But, it was after hours on the airline number phone number and the fly.com customer service could not help with finding an alternate connection from Oslo to FRA. It was frustrating to then have to wait at Oslo airport for another 4 hours before the new connecting flight."
Výhody: "Excellent all around. Super smooth, friendly and fast!!"
Výhody: "Top notch service , catered very much to Americans . Would definitely fly again"
Výhody: "Every one from the check-in counter to the baggage claim was gracious, courteous and very interested in my well-being. It was quite a lovely experience.."
Nevýhody: "No problems at all... a wonderful trip"
Nevýhody: "The flight was cancelled the morning of."
Výhody: "Food, staff and video access was excellent."
Nevýhody: "The seating was very uncomfortable and cramped!!"
Výhody: "Upgraded to business class"
Nevýhody: "Flight delayed an hour & half"
Výhody: "Nice TV's. Good selection"
Nevýhody: "Flight attendants were rude to English speakers."
Výhody: "First time using SAS and very pleasant trip"
Výhody: "Great movies. Lcd Screen is awesome"
Nevýhody: "Somewhat unfriendly crew"
Nevýhody: "Missed my flight due to weather east coast"
Nevýhody: "We were unaware of the need to buy an infant ticket on international flights. When we checked in to our SAS flight in Newark, we were given a boarding pass for our infant without any heads up about the issue. We also got help with ordering bassinet from the gate agent, all without anything surfaced. It wasn't until we were boarding that we learned that we needed to buy a ticket and pay $400+ and nearly didn't make the flight. Can someone follow up now, as we need to make sure this issue has now been resolved for our return flight to SFO on Thursday July 6th"
Nevýhody: "The flight arrived an hour late."
Výhody: "Very good service with excellent entertainment. Nice smooth flight. An excellent value."
Nevýhody: "Passport control in Copenhagen is too slow to allow for a 35 minute layover. We missed our flight to Stuttgart and had to go to the transfers counter. The service at the transfers counter was outstanding and they put us onto a Lufhansa flight. In the end we got to Stuttgart 5 hours later than planned."
Výhody: "Overall excellent"
Nevýhody: "1) on the plane, they announced a choice of two meals and I enquired why did I get one without choice and they told me the second choice was an option only for 'economy plus' !! That was a rude situation....I felt cheated and then insulted . 2) CPH - Nice : The breakfast or the included orange drink gave me an upset stomach and bad case of Hemorroides. 3) I accepted a glass of tomatoe juice and when I asked for a coke with my lunch , the stewardess said I had only right to one drink and would have to pay the rest....really ? - wine used to be free and now a glass costs $4...really ?? 4) I arrived at CPH airport for my transfer .. the flight was yet not on the screen but no one gave any instruction and no officials of any kind were around to enquire....a cleaning crew finally directed me correctly. 5) the security line in New York to board was ridiculously long...someone shouted to take off our smelly shoes...really ?? 6) most were directed to the right with four snaking unending lines to one security check . From time to time others were directly directed ed to the left where there was no line and option of two security checks. Half way through my wait , most were directed to the left and all who were 'late', were let out first to their gate. The whole experience before, on the plane and after was not worth the money...least of all a pleasant one."
Výhody: "crew was really nice and efficient"
Nevýhody: "no complimentary beverages"
Výhody: "The flight from Newark to Stockholm was late, so I was late for the flight to Vilnius,had to recheck-in and wait for 6 hours."
Výhody: "We got to sit in the emergency aisle so I can't complain about comfort. The staff was really friendly (although they were really rude on the way over 10 days earlier, so I guess we just got lucky with a nice crew for this one)."
Nevýhody: "You only get one free non-alcoholic drink on this flight and that's really stingy for a 7+ hour a long haul. Drinks should be free on a long haul, especially non-alcoholic ones. There aren't any free small snacks like chips or peanuts. You have to pay for everything and the menu is exorbitantly over priced. It's a cheap and insulting customer strategy. They can save a few bucks in overhead on each customer this way, but they are losing money in the long run because I'll never book with them again due to their tawdry actions. I doubt I am alone."
Výhody: "Crew was very helpful and attentive. Seemed to care about the comfort of the passengers. Very inviting and gracious."
Nevýhody: "Seats and pillows could be more comfortable. All airline food is not good so okay indicated above is above expectations."
Nevýhody: "Entertainment systems were not working for many of us."
Výhody: "The food and movies were good."
Nevýhody: "Didn't have enough money to sit in a seat with leg room."
Výhody: "Boarding process was lovely, flight attendants were very nice, very smooth flight"
Nevýhody: "Uncomfortable seats, somewhat small for a 6-foot+ tall person to fit, especially legroom"
Nevýhody: "I wasn't able to take this flight due to my first leg being cancelled. However, I did end up being placed on the SAS flight to Stockholm from Chicago, which was an overall nice flight. The only thing I didn't like was the timing of the flight. Because my starting point was from somewhere other than Chicago, this made for a very long and tiring trip. I wouldn't recommend this flight for people flying from places other than Chicago."
Výhody: "Passengers nice"
Nevýhody: "Food options not everyone eats chicken"
Výhody: "We were within a reasonable range of on time arriving, although we were delayed 30 minutes at the start due to fueling issues. Crew was average: no problems, no extraordinary acts of kindness. Great selection of movies to watch onboard."
Nevýhody: "Tight seats, lousy food, even for airplane food."
Výhody: "Boarding was pretty much a free for all"
Výhody: "Really pleasant flight. Excellent pilot, good crew."
Nevýhody: "Nothing! This was one of my best flights ever."
Výhody: "I never got on the flight as there is a global pandemic and a mandate for NY'ers not to travel. The worst part is that I don't think I'm getting a refund."
Nevýhody: "Good service cold have come sooner, I wanted to sleep as much as possible but it was a full 2 hours before the service finished."
Výhody: "On time flight, no problems."
Nevýhody: "Seats more cramped than would be ideal for a trsnsatlantic flight."
Nevýhody: "The flight was canceled hours before departure. I waited for 30 minutes on hold to see if I could get on a different flight. But they couldn’t get me to my destination for 2-3 days after my originally-scheduled arrival."
Nevýhody: "Chairs were narrow- not comfortable. Pay for drinks on international flights- not yet used to that."
Výhody: "Flight on-time."
Nevýhody: "Food options are expensive, non-alcoholic beverages should be provided for free, and food options are really scarce. Add some entertainment or wifi."
Výhody: "Seat was fine ! I was very thirsty and no free water.."
Nevýhody: "Free drink/ water !!!"
Výhody: "The staff was great"
Nevýhody: "Wifi didn’t work for me"
Nevýhody: "Feels dated and needs new energy with better food and atmosphere"
Nevýhody: "not even free water."
Výhody: "Professionalism and kind , courteous people!!"
Nevýhody: "Person in front kept seat reclined the entire time. Grrrrr"
Nevýhody: "Food/ beverage service poor - luggage handling extremely bad. Delayed delivery at muc airport of one bag. Second bag did not arrive. Their luggage handler - global- extremely un/non professional. Absolute diaster: no offical tracing nr established, had tocontact air lingus myself.their phones seem not to work - the phone rings,then disconnects. Still no update on the present whereabout of the bag"
Výhody: "When boarding, initial impression was that of a very clean and fresh atmosphere. Attendants appeared very neat and acted very professional. More so than any airline I have travelled with."
Výhody: "From JFK to Milan, it was OK and while we were squashed cos we hadn't been given the opportunity to book a comfortable seat before check in (and there were none left by the time we checked in), the on flight entertainment was bearable. This for the flight from JFK to Dublin."
Nevýhody: "The flight from Dublin to Milan was dreadful. The seats were even tighter and again we hadn't been given an opportunity to book our own seats so...there was no on flight entrainment. Very uncomfortable. Never again."
Výhody: "Very comfortable Transfer in Dublin very easy Everyone very helpful"
Nevýhody: "No free alcohol on an international flight?!?!"
Nevýhody: "Screen inop boarding terrible"
Nevýhody: "I was not permitted to check in online through any website (BA, Are Lingus etc.) then I was not permitted to self-check in at a kiosk. By the time I was able to check in all that was left was a middle seat. I asked about upgrades and was told I would need to pay full price for one of those tickets. The seats are veryyy cramped, the entertainment system was outdated, the food was gross and wine was expensive."
Nevýhody: "Too cold on the plane"
Nevýhody: "Flight delayed hour and a half"
Nevýhody: "Spilled a coke on me due to person in front of me recling his seat. Flight attendant asked if i was ok. Told her no. She waited on three more people before offering 2 napkin. Not sure what I was supposed to with those other than wipe the residue from the tray as it was now all soaked into my jeans"
Výhody: "The crew actually talked to us. Food was good and frequent. Lots of entertainment."
Nevýhody: "Seats still suck."
Nevýhody: "That the brekfast was not served"
Výhody: "Crew was efficient"
Nevýhody: "Seats were cramped , my bottom was numb , sound on tv terrible, food was pleasant crew efficient and professional"
Výhody: "Flight crew was great."
Nevýhody: "My wifes seat kept reclining and would not lock in place. My seat would not recline and was locked in upright position which was not comfortable when trying to sleep plus seat in from was reclined in your face."
Výhody: "I liked that we got dinner and breakfast included and that food was actually tasty."
Nevýhody: "- disorganized flight info from the moment it's booked. Was under the impression i was paying for a British airline flight, not Aer Lingus - feels like a budget airline at a premium price - broken everything from chair to very poor seat design and situating, bathroom door was broken and was exposed to the toilet the whole flight -flight attendant service and attitude was beyond lousy. - never will i book from kayak or webjet every again."
Výhody: "Friendly and professional service from the flight crew, the food was fine, and the flight was not too crowded."
Nevýhody: "The viewing screen on for my seat was not working properly, but I had an empty seat next to me and could use that one,"
Výhody: "Flight was not full"
Nevýhody: "My bags are lost and no one is helping me I'm very frustrated ."
Výhody: "Wonderful crew"
Nevýhody: "paying for everything including a little sandwich and a glass of wine. Being late departing and having a rowdy group of men on board going to drink beer in Prague"
Výhody: "I had been thinking about whether or not I want to contact Aer Lingus or not on this matter. The Aer Lingus personnel never gave me my dinner until 15 minutes after everyone else received theirs."
Výhody: "The biz class seat was good."
Nevýhody: "Disorganized / messy check-in."
Nevýhody: "A/c was not working and is not the first time that happened on aerlingus....my question is do you do maintenance on aircraft??????"
Výhody: "Clean plane & bathrooms"
Nevýhody: "About 45 minute late in take off. The sound system for movie was very distorted almost not usable. I fly several times a year. My first time with Aer Lingus. This was not a good example of your profession"
Nevýhody: "Our flight was cancelled without a reschedule"
Výhody: "Flight was on time. Very courteous staff. Comfortable seats and great movie selection. Food wasn't bad either."
Nevýhody: "This was the first time in my life that an airline lost my luggage. I finally got it back 2 days later but it was a very stressful experience."
Výhody: "Everything was basic. I got an old plane so everything wasn't up to date"
Nevýhody: "It was slow in taking off, not sure why but the plane was taxi'd for a long time. In-flight system and variety was lacking. Audio was poor. It did the job taking me to my destination but the great."
Výhody: "It was a full flight and the attendance were friendly and attentive."
Výhody: "Good food and entertainment selection. Everyone was friendly"
Nevýhody: "So many unnecessary announcements. Repeated staff on board introducing pilot and crew members twice a well hour into a red eye flight. Lights were left on for far too many hours for a flight where most are sleeping. and they were extremely bright for the window seat. airlingus made it extremely difficult to get some shut eye."
Výhody: "Loved the entertainment system--so many great movies & tv shows to choose from but the earphones were so bad I couldn't hear any of it."
Nevýhody: "We were delayed on the plane for almost 3 hours and it was uncomfortable at times because it was warm and stuffy on board. Pilot did his best to get the air going again. Crew was great."
Výhody: "Good movie selection, not bad food,"
Nevýhody: "Flight arrival time, not a fan of the red-eye."
Výhody: "Comfortable flat seats. Nice staff"
Výhody: "I liked the straightforward flight home. Always friendly staff."
Nevýhody: "I also loved that my return flight was changed to a much better convenient time ar no extra cost. I recommend this site for anyone to book their flights and hotels.."
Nevýhody: "Gate agents were quite rude"
Výhody: "I thought the staff was attentive and friendly. I'm an anxious flier and the flight attendant checked on me multiple times during the flight. Thank you. The plane appeared new and clean."
Nevýhody: "I don't have any negative feedback."
Výhody: "The crew was great. We were given seat assignments 16 rows from our daughter, but they assisted and a passenger switched with her. The entertainment center looked good, if it had worked."
Nevýhody: "The seating is so tight that reclining more than two inches severely interferes with the passenger behind. The narrow seats meant leaving an arm in the aisle, which the crew constantly ran into. The entertainment center was broken. The shepherd pie reminded me of military rations, and not in a good way. Between the tight space, reclining seats, blanket and pillow, you really have no room at sll"
Výhody: "The flight was delayed for 3 hours at JFK. Missed connecting flight in Dublin. Journey from JFK to Munich took 171/2 hours. Airline gave my a big $14 worth of coupons."
Nevýhody: "Waited on aircraft for over one hour after boarding Flight attendants did not provide any updates or compensation for passengers sitting and waiting See tweets from other passengers on aircanada who experienced the same confusion, lack of updates, inattentive staff, pilot made very few updates and did not instruct flight attendants to do anything to make situation easier Delayed over an hour after we were told flight would be departing Offered pretzels Bathrooms were not cleaned after previous flight (garbages over flowing, stench, water everywhere) No air conditioning in flight Did not turn on wifi for the flight Will be filing a formal complaint and requesting a refund."
Výhody: "The flight was on time. The plane was clean. The temperature in the plan was good."
Nevýhody: "It was a little more turbulent than I expected."
Výhody: "Comfortable seats with entertainment screens for everyone and friendly staff."
Výhody: "Flight crew very kind and helpful"
Nevýhody: "Delayed. Missed connection."
Výhody: "Comfortable and clean seating. Good leg room. Complimentary beverage and snack. In-flight entertainment for a short leg is appreciated. Ear phones provided."
Nevýhody: "Every time I fly with Air Canada there seems to be a problem. Either the flight is delayed or it is overbooked. Generally I try to avoid flying with this airline if possible."
Výhody: "That we got there"
Nevýhody: "Crew stern and harsh."
Výhody: "Cancelled my original flight plus 2 hour delay. Crew not exactly nice either."
Nevýhody: "My flight from NYC to Montreal was significantly delayed because the plane was late getting to NYC. This caused several passengers to miss our connecting flight to Quebec City. Air Canada put us on another flight that didn't depart until over 24 hours later! Despite our efforts, we were not offered any help in getting on an earlier flight, and the airline was unwilling to give us hotel vouchers or rental car vouchers. We paid for a rental car and drove ourselves from Montreal to Quebec City. Both of our returning flights were delayed as well. I understand things happen when traveling, but I expect some type of help/ reimbursement/ or sympathy (at a minimum) from the airline! This was my first and will be my only time flying Air Canada."
Nevýhody: "9:30 flight finally took odd at 11:30 .... delayed and had to set on the runway. Arrivedabd gad to wait 30 min for gate. Will be in terms mal by 1:30"
Nevýhody: "The biscuits they served as snacks were less than appealing. I think they could come up with a better snack for their flight."
Nevýhody: "Close to a 4 hour delay. No explanation."
Výhody: "A customer service agent rebooked us on a flight 2/4 via Boston to YYZ."
Nevýhody: "The rebooked flight was also cancelled and the counter staff in Boston were not helpful. We were stranded in Boston and never made it to Toronto. We had to find our own way back to NY Air Canada, meanwhile,was still selling seats at exorbitant prices while thousands of passengers were left stranded I travel several times a month and will ensure that I avoid travel with Air Canada. I will also let met friends and colleagues know not to use Kayak or fly with Air Canada. Because I booked with Kayak, Air Canada would not resolve the problem"
Nevýhody: "The flight was delayed. Boarding was chaotic. Flight itself was choppy."
Výhody: "Chris from AirCanada customer service is a true hero to the industry and I'm sure he deserves much more recognition than he gets. Thanks Chris for helping save our travels!!!"
Nevýhody: "When checking in for our flight, AirCanada prompted me to select which passengers' email addresses should be used to send updates in case of changes, delays, or cancelations. I selected the both of us to receive the updates. However, we never got any notice that our flight was CANCELLED. They cancelled it well in advance that had we known, we wouldn't have gone to the airport but NO - we already arrived and passed through security only to arrive out by the gates and see on the board it was cancelled. Even while passing through customs, the officer said he didn't see it on the flight schedule and then said, "oh it's just listed at a different gate." The way in which AirCanada handled the incident was completely unprofessional and just plain stupid. I for sure will be giving my business to Amtrak or Greyhound the next time I need a trip from NYC to Montreal."
Výhody: "That at least, the plane eventually did take off and landed safely."
Nevýhody: "Fly time each way from NY to Toronto is approx an hour but they added an extra hour of a delay going and and an hour and a half delay further on the flight back home."
Nevýhody: "Nice flight. A bit of delay, otherwise everything was fine as always :)"
Nevýhody: "There was absolutely nothing that I found to complain about"
Nevýhody: "They cancelled the flight after we were on the runway."
Nevýhody: "Every part of the experience was horrible from the lady who checked us in to the flight being cancelled after we were are the airport waiting for delayed flight. They did nothing to help us after and didn't rebook for almost 24hrs later when there were much better options to get us to our destination in time for the wedding we were going to. Horrible experience"
Výhody: "I prefer to fly Air Canada over the other airlines that fly between New York and Toronto because of the comfort and cleanliness in the aircraft and pleasant service."
Výhody: "Flight was on time."
Nevýhody: "No hot beverage was served."
Výhody: "The most outstanding part of the trip was the Check-In Agent. My original flight was cancelled and the very lovely lady at Check-In was so nice, very professional and just gr at to work with. On the whole AC is just, well, better than average and a great outlook on the people perspective."
Výhody: "On time and quick and simple"
Výhody: "It was on time and they served drinks."
Výhody: "Short flight"
Nevýhody: "Coming back, the drinks and the declaration cards came too late. We were landing when I got a Cole."
Výhody: "The guy who gave me the boarding pass was very nice and helpful"
Výhody: "I love Air Canada's willingness to change my flight at the last minute since there was room on the plane. It was great to get home earlier than I expected."
Výhody: "Entertainment and comfort of seats"
Nevýhody: "The crew was very rude and not helpful"
Výhody: "Prompt, efficient and friendly."
Výhody: "Smooth flight"
Nevýhody: "Some of the crew is not friendly."
Výhody: "Flight is comfortable."
Nevýhody: "Air Canada flights are usually delayed. The reality is they are consistent with the late factor. Both the times, flight was delayed by 1.5 hours."
Výhody: "People that helped us were personable"
Nevýhody: "The flight was delayed 40 and then 50 minutes. No announcements were made, the screen just changed. I'm glad I went up to ask about my connecting flight to Athens; if I had waited and got on the flight, I would have missed my connection. The people at the AirCanada desk were nice, and were able to find us other seats. However, we were promised seats on the 7:30 flight, but instead were put on the 5:45 flight. We asked for the AirCanada person to call back and change our flight, but she said we would have time (at this point, 1 hour and 20 minutes before the flight left), even though I showed her that there was a lot of traffic between LGA and JFK and we probably would not make it. We had to leave LGA, find our bags and wait in a long taxi line to sit in traffic in a cab we had to pay for our of pocket, and could not make the 5:45 flight. I then had to call AirCanada and wait for 15 minutes for the lady to switch us to the 7:30 flight. In all, we also lost 2 full hours in Athens."
Nevýhody: "No leg room. Horrible food, issues with hot beverages. No screens!!! On transatlantic flight? No movies??? Never again"
Výhody: "The crew was amazing"
Výhody: "Seats were comfortable."
Nevýhody: "No personal TVs. Could download the app however staff notified you of this after already on board and free wifi was not available. I could have downloaded it while waiting at the gate of they announced it. Also, my overhead light didn't work. I couldn't watch anything or read. Very long flight without being able to do these."
Výhody: "Comfortable sheet."
Nevýhody: "Poor selections of movie and music. Food was horrible. Boarding time was 40 min late"
Nevýhody: "AC Ticket attendants were unbelievably rude."
Výhody: "Left on time, arrived on time."
Výhody: "I liked having the pillow and blanket giving to us. So great!"
Výhody: "Pilot kept in good communication with passengers"
Nevýhody: "Crew was a bit stern and not as friendly as could be"
Výhody: "The staff was generally helpful and pleasant."
Nevýhody: "The airport kiosks were down save one. This created unnecessarily longer wait times for everyone,me specially those that were only looking to get a printed Boarding Pass."
Nevýhody: "Although the flight to Canada was fine, the ordeal to try to get back was awful! So apparently Air Canada makes up whatever rules that they see fit but doesn't make you aware of them until too late. In Canada, the "International" terminal is not for every country, but for every country EXCEPT the US...I didn't realize that the "Air Canada English" is its own language. Also, they will resell your seat arbitrarily, without any previous warning and have no problem stranding you in a different country, forcing to pay exorbitant change fees. If you try to straighten the situation AFTER the entire fiasco, the only recourse is a random email. I would not only NOT recommend this airline, but I would stay far, far away from using Air Canada!"
Nevýhody: "The crew had bad attitude and ignorant. Landind in Toronto on the way back was so scary!!"
Výhody: "- Friendly and helpful crew - No turbulence - No major concerns"
Nevýhody: "- Flight was delayed for over 20 minutes"
Výhody: "All services were very good."
Nevýhody: "Overnight sleeping in extended seats in Business Class were cramped."
Nevýhody: "The flight was delayed. Food is miserable."
Výhody: "Good airline, great service, boarding process, on time departure and arrival"
Nevýhody: "No complaints"
Nevýhody: "Use jet bridge instead of bus gate"
Výhody: "NOTHING.....................TAP AIR PORTUGAL CANCELLED THE FLIGHT WITHOUT PREVIOUS NOTIFCATION. I HAD CHECKED IN ONLINE, HAD THE APP ON MY PHONE WITH MY MOBILE NUMBER AND EMAIL...................NO ONE ADVISED. i SHOW UP AT AIRPORT AND NO ONE TAKES RESPONSIBILITY..............DREADFUJL AIRLINES"
Nevýhody: "EVERYTHING...................THEY HAVE NO CUSTOMER SERVICE. THIS WAS FOR A BUSINESS CLASS TRAVEL.................JUST IMAGINE WHAT A NIGHTMAORE THIS WAS FOR ECONOMY TRAVELING PASSANGERS"
Výhody: "Pillows, blankets and earphones waiting on the seat and it was a lovely crew. Hurricane Dorian made us late for our connecting flight but we were impressed with the efficiency of a waiting rebooked boarding pass upon arrival."
Nevýhody: "Even with an upgraded seat purchase they were uncomfortable and hard to sleep in. This is an ongoing problem on most airlines. One would think that with technology, a better system could be designed..."
Výhody: "Food and price"
Nevýhody: "On time departure"
Nevýhody: "The early morning fight was delayed, and I appreciated that TAP notified me ahead of time. However, TAP did not communicate that despite the 2 hour delay, we were required to be at the airport checkin as if the flight was never delayed - and agent dismissed us as late. Only begging got us on flight."
Nevýhody: "Avoid Lisbon airport and TAP Air Portugal at all costs. A 1 hour connection at the inefficient Lisbon airport resulted in a 9HOUR DELAY. MISERABLE. Air Portugal didn’t allow adequate connection time."
Výhody: "Better system to boarding."
Nevýhody: "Announce properly for boarding."
Nevýhody: "Not enough space for hand luhggage. Changed gate very short before boarding. No gluten free meal available on board."
Výhody: "The crew were very friendly and attentive, there was a delay to boarding and departure but they were very apologetic about it. Service was attentive on the plane and bags promptly delivered at the baggage carousel."
Nevýhody: "I upgraded at the airport to Executive class, which is really a bit of a scam to be honest. It’s just the first two rows of the plane and the middle seat kept free... the seats were no different to economy. Not worth the 109€ upgrade fee."
Výhody: "Crew and on time flight"
Nevýhody: "Seats do not recline on this plane."
Výhody: "all staf in airport pleasant and quickly to across other place to connect"
Nevýhody: "a lot of people they pass by preference, and late for star Alliance"
Nevýhody: "Delayed! Got home around 3am. This shouldnt be like this. Precautions need to be taken."
Nevýhody: "Passenger was refused at check in because, according to the counter clerk, the ticket was not purchased in the country of residency but online in US. As a result, I lost the money, the passenger did not fly, and no refund was issued. This is the first time I ever heard of such BS. Not happy, very disappointed"
Nevýhody: "Passenger was refused at check in because, according to the counter clerk, the ticket was not purchased in the country of residency but online in US. As a result, i lost the money, the passenger did not fly, and no refund was issued. this is the first time i ever heard of such BS. Not happy."
Výhody: "Friendly staff"
Nevýhody: "One of my checked bags never arrived. It has been a week and I still don't have my bag."
Nevýhody: "I am an Asian woman. After seeing the person who is a Caucasian man set next to me used the toile right in front of our seat twice during the flight, I went to use it. Just as I was entering the toilet a flight attendant yelled at me saying: "you can’t use this toilet. It’s for privileged people. You have to go to the end of the aircraft and use that one!" Then 10 minuets later another caucasian man seated behind me went to use the toilet right in front me without any problem."
Nevýhody: "Very hot, gross food"
Výhody: "Food was alright"
Nevýhody: "No entertainment, no charging port beyond row 15."
Nevýhody: "At checkin in Miami, Agent at the counter was utmost arrogant with no customer skills whatsoever, lack of manners, the whole counter operated like some bad dream circus. Luggage fee you learn about at checkin is the cheapest scam ever!"
Nevýhody: "Our tickets were economy class Y for all of our flights, and we each checked a bag free on the outbound trip. But, returning we had to pay 170 euros for our 2 checked (1 each) bags. TAP (Air Portugal) in Toulouse said our outbound flights were "Basic" fares while our return flights were "Discounted" fares. Discounted fares do not include checked bags while Basic fares include 1 free checked bag. We paid $3,106.36 for the round trip for both of us, which hardly seems like a discounted fare, before paying an additional 170 euros on the return flight. I will be looking into filing a Class Action suit trying to recover all overcharges on behalf of all passengers."
Nevýhody: "Flight was late which seems to be a standard with TAP."
Výhody: "Excellent attention by the crew and the food."
Výhody: "The food was good"
Nevýhody: "This flight never indicated that there would be an additional charge for baggage. It cost me $400 extra dollars. The service for the airline was terrible and the layovers were horrible."
Výhody: "Staff were pleasant"
Nevýhody: "The 2 hour turned 3 hour delay. Lack of organizational during check in. Had to show our documents 4 times within 10 meters."
Nevýhody: "Leg room was NOT enough. Had an altercation with the person sitting in front of me when she wanted to recline her seat."
Nevýhody: "Kayak needs to inform us passengers that the price doesn’t include checked in luggage. It’s a very unpleasant surprise to find out that one has to pay 180$ on top only to have luggage. That’s unacceptable"
Výhody: "the flight was fine."
Nevýhody: "The 70 euro luggage fee was a bit excessive. The delay and subsequent missing of my connecting flight that resulted in a 11 hour layover and a 10 euro voucher was pretty lame. TAP Portugal customer service leaves a bit to be desired"
Výhody: "Cancelled our flight, at 4am. Did not give a reasonX"
Nevýhody: "I didnt like the fact that the chairs are so close together. When passenger wanted to incline their chairs it would be too far back to be comfortable for the person behind. And to sit on the plane for a long fight in this uncomfortable position is not good. They need to make sure all chairs a fixed and now obstructing passengers comfortable manner"
Nevýhody: "Flight was delayed by over 5 hours"
Výhody: "Great comfy seats, checking was a breeze and the staff were friendly"
Nevýhody: "No entertainment and I thought there should have been a little more food. What they did provide was good just a little shy on the quantity. INternational flight with no free bags."
Výhody: "The crew was very nice I have to give them credit for that and the entertainment was pretty good with recent movies"
Nevýhody: "The food was really bad very unappetizing. The thing that was really bad is a day sprayed pesticides there out the plane before we took off and I feel like I have a cold now because of it my throat is really sore it's just a really weird thing to do to have the whole crew walking up and down with aerosol can spraying pesticides all over the guests."
Výhody: "The crew"
Nevýhody: "Seats and food"
Nevýhody: "Late 45 min only one attendan hence no services of any kind and no chance for real safety in case of emergency Same on TAP"
Nevýhody: "They cancelled the flight, losted the baggage and couldn't help to resolve the problem. They also lied about the flight they wanted to replace to solve the problem which even didn't exist in their company. So, I will never ever take the flight from this compound again."
Výhody: "Some random charter flight with a 1960sBoeing. Although the ticket said TAP. Definitely wasn't"
Nevýhody: "They kept us all day in the airport t to then tell us at 7pm that the flight wouldnt actually leave that day."
Výhody: "Professional and comfortable"
Výhody: "Stay away from TAP. I wish the people at the counter were just rude - they were tormenting us and lying to me about my luggage. When they found out I insisted on not checking my bag, they told me they would "keep it" in the meantime. Turned out they went ahead and threw the bag onto the plane. We ended up having to go find it at lost and found. They initially told me it was going to only take 5-10 mins to retrieve my luggage, but then 40 mins passed and still nothing. My poor mom had to wait by the empty belt - and boarding started and the luggage still wasn't there. They forced us to pay 35 euros (it's principle, not the money) when their policy said nothing about it when I booked it on the website. My mom was in tears and I had the worst few hours of my life. TAP - you are disgusting. It takes a lot for me to be upset but you really did everything out of your way to make us suffer. Even told us we might have to miss our flight. You put a huge dent on my trip."
Nevýhody: "Please see above."
Výhody: "Lots of room in the plane. And leg room!"
Nevýhody: "Did not know until I got there that I had to pay for any checked bag."
Výhody: "Meal was good."
Nevýhody: "Service was poor, the seat was not comfortable."
Nevýhody: "It wasn't at all the airline's fault, but this flight saw random searches at the gate of carry-on luggage + patdowns of selected passengers. I understand fully the imperatives for security, However it would be nice if there were some way to signal passengers that they might want to get to the gate early...... Fortunately I'd experienced it before (same flight out of Lisbon) and knew there was a good chance of a repeat...."
Nevýhody: "i could had something sweet, but it was ok anyway"
Výhody: "The plane was clean. The blanket was unusually large, for a plane blanket, so u could be nice and warm. The food was good and varied. The staff was friendly and every time they spoke to you had a smile on their face, as if happy to see you:)"
Nevýhody: "I cant think of anything. It's a long trip that can be tiresome. So you can tell the airline tries to make it as pleasant as possible ."
Výhody: "Crew were friendly, and the food and wine were good."
Nevýhody: "Almost not enough leg room to fit in the seat, boarding was a confusing process on both legs."
Nevýhody: "Lobster appetizer was dry, hard, and tough. Steak dinner was prepared nicely, but of medium- low quality meat. Announcements are not heard in headphones, which in emergency situations could be dangerous. Noise reducing headphones supplier are effective in the noise reduction function, but not high quality audio resolution, with some dialogue intelligible. Business class seat wasn't a full recline as are those of most competitors, but it was comfortable. I didn't see any snack offerings that most other airlines have available between meals."