Sat on ground at Lax for 40 min after landing because some one was at our gate. After a 3 1/2 hour flight it sucks to just sit there and wait for no reason that the pilot could give us. So much for ever getting out of the airport on time.
Everything was great until landed and had to wait 25 minutes to get into our gate! Can’t think of a good excuse for that on such a late, cross-country flight. Plenty of prep time!
Nevýhody: "The pilot take off, navigation in the air, and landing were horrible ."
Výhody: "Crew was fantastic. Seats are narrow in space, but more comfortable than other airlines."
Nevýhody: "Drink and snack service, but captain was concerned about "bumps""
Nevýhody: "So uncomfortable with tiny seats"
Výhody: "Good flight, got home early."
Nevýhody: "Hand out headphones, my phone doesn’t have compatibility."
Výhody: "price great; direct flight;"
Výhody: "On time, comfortable flight. Great crew and service."
Nevýhody: "Nothing. Everything was great."
Výhody: "They were awesome"
Nevýhody: "Nothing I was at my best on the best airline and crew"
Výhody: "At the airport things were quite, security was fast. Boarding was fast and smooth. I’ve flown with delta a lot and also a lot of others (cheaper ones) and I’m always happy when I get a delta flight things are always calmer and less crowded!"
Výhody: "Crew was great as always. Friendly and professional"
Nevýhody: "We had a delay that complicated our getting home but all ended up OK"
Nevýhody: "Leg room was lacking."
Výhody: "New plane. Great movie selection. More stylish seats + bathroom. Overall very good and I think Delta has really made an effort to improve it's service. It's noticeable."
Nevýhody: "Plane felt very dry compared to others. The electrical plug outlet jams right at around your knee level. Bread was cold and rock hard (seriously, can we not come up with a good solution for this?)."
Výhody: "Left ontime great breakfast. Good service No complaints"
Nevýhody: "I loved the trip No negative comments."
Výhody: "Cabin service was decent"
Nevýhody: "Food was cold. First class service could have been more attentive. While trying to sleep crew talked the entire time."
Výhody: "Complimentary beverages."
Nevýhody: "Chicken and pasta for dinner"
Výhody: "very nice and willing stewardesses"
Nevýhody: "tragic little place for legs, lack of space"
Výhody: "Direct flight to Prague ; crew was very courteous and apologetic for being late"
Nevýhody: "The seat could not recline (26F) and for a long overnight flight of 9 hrs it was very uncomfortable"
Výhody: "I liked that I was able to check my carry-on to for free"
Nevýhody: "I hated the seat and zone that I was assigned. I was literally the last seat in the back and also the very last person to board and get off the plane. It was terrible. Please select better seats for customers"
Výhody: "Great services ce."
Výhody: "The Gate Agents were excellent and very helpful with accommodating our family traveling with an infant and a six year old."
Nevýhody: "The flight attendant saw that we were confused about the seat map and did not offer any assistance."
Výhody: "Everything. Pilots and crew"
Výhody: "Nice crew members always polite and courteous.maybe over polite if anything. Australians don't require subservient service deliverers. The constant "your very welcome" regardless of the service and response to that delivery is off-putting to me. But al in all pretty good in most areas."
Nevýhody: "ON ticketing at New Orleans I wasn't allocated a seat number. At the gate shortly prior to boarding I needed to attend the desk for that allocation. I was also not told which Terminal the plane would go to in LAX and which terminal the connecting flight would be leaving from. They were not sure! Consequently I floundered around at LAX wasting time and bothering people for information that should have been known to me. The security checks are over the top and inconsistent in the US."
Výhody: "I liked getting home"
Nevýhody: "I didn’t like the delays without warning or any benefits at the end."
Nevýhody: "The overhead bin did not stay down low enough so that I could place my bag in. It would lower then before I could place my bag raise slightly by a few inches. For someone of my height (5’5”) that was problematic. Fortunately another passenger saw my dilemma and held the bin lower to its full opening capacity. This also momentarily slowed down the boarding process."
Nevýhody: "If some takes up two seats , then they should buy two seats. Very simple"
Nevýhody: "There was no gluten free snack option."
Nevýhody: "Extremely long queue"
Výhody: "Decent selection of in-flight entertainment. (The entertainment unit was sub-par to allow full enjoyment.)"
Nevýhody: "Older plane had undersized, non-responsive touch displays so passenger behind felt like a woodpecker. Also, retrofitted to provide in-seat power with metal box under seat in front of you makes it very uncomfortable for window passengers who don't have space to stow bag under seat in front of them or for their feet. (Uncomfortable on a long flight.)"
Výhody: "Friendly staff.."
Výhody: "Good service, on time, clean planes"
Nevýhody: "The commuter Jets seats are really small unless you pay for Delta Comfort"
Výhody: "Free pretzels and drink"
Nevýhody: "Not enough overhead space for everyone's carry-on bags so I sat with mine down by my feet which left me little foot space. Was a bit uncomfortable"
Výhody: "Layout of aircraft."
Nevýhody: "USB port barely accessible. Also, it didn't seem to work."
Výhody: "The fact that there were no delays!"
Výhody: "Great gate agent at JFK on the layover."
Nevýhody: "No assigned seats on second flight til we got to JFK."
Výhody: "Service from the crew."
Nevýhody: "Quality and comfort of seats. Quality of food. The TV screen was from the 80s."
Výhody: "The food was good and the staff was competent and friendly. There was a large choice of inflight entertainment (but the sound was mushy)."
Nevýhody: "Although more comfortable than most, the seats were cramped (for 10 hours). Boarding was delayed 30", but we did not take off for 3 more hours. I really don't know why. It felt like the NYC MTA: poor communications. The boarding process required an avoidable half hour of standing in lines."
Nevýhody: "First day our flight got canceled 1 hour before leaving the airport. No good explanation given. Planes were landing and departing from Columbus just our flight got cancelled which made no sense. Over the phone no one was really helpful. Very bad experience with Delta"
Výhody: "Seats in economy had a little more elbow room and space. They offered free movies and free satelite tv as well as better snack options."
Nevýhody: "Not being able to pick seats until the gate. Traveled with 4 friends and all of us sat separate. 4 of us in middle seats."
Nevýhody: "Delay from Seattle to pasco."
Výhody: "Meg, our stewardess came out to tell us there would not be any coffee on a 6 AM flight and that we had time to get coffee, if needed. She kept us informed of flight delays, helpful with my bags."
Nevýhody: "There was nothing that could be done, but due to construction at the airport, waited on tarmac for an hour before we could get to a gate, then they had problems with the ramp and that had to be addressed. But pilot was very good about keeping us informed on delays and he was as frustrated as we were."
Výhody: "I found the seating to be to cramped on such a long flight. The person in front of me reclined back and the distance between my knees and his seat was just about an inch. I'm not s big guy on height or weight so I was quite uncomfortable. Other then that everything was great."
Nevýhody: "Cramped seating"
Nevýhody: "It was a great flight. We got there earlier then arrive time. Thank You"
Výhody: "The complimentary entertainment was great, made the flight enjoyable."
Nevýhody: "The con was the need for a connecting flight and the second plane didn't have the same perks."
Nevýhody: "I did not like the fact that I have been with Delta for years and their response to me about booking my flight and using the payment method was they are working on it and there is nothing they can do. They would not even offer to hold my flight for 24 hours in case they fixed the issue within that time frame. It was very disappointing."
Výhody: "It was actually a flight from new Orleans to Detroit. Seats were assigned at the gate for myself and many others. It seemed like the gate agent didn't care where she assigned guests who were travelling together as several people were not able to sit with their travel companion. Once I was on the plane I however switched with someone to allow them to sit next to their companion and put me closers to mine. Everything else went smoothly."
There were no choices for the food. Only a vegetarian meal. The flight crew were very friendly and helpful but the food choices need to be improved.
There was a delay that made me lose my connecting flight
Nevýhody: "More direction once crew knew the connecting flight would be lost, especially to minors"
Výhody: "Airplanes, crew, entertainment on Lufthansa airplanes"
Nevýhody: "Leaving Frankfort on-time"
Výhody: "Even though it was economy class, I was able to sleep because it was very comfortable."
Nevýhody: "Not sure, I slept the whole flight."
Výhody: "Nothing. It didn't happen."
Nevýhody: "Flight to Frankfurt from Denver could have been on time so we would've made this flight to Prague."
Nevýhody: "They lost 2 pieces of luggage in Munich. We are only here on 3 day vacay and will not have our bags until same time tomorrow."
Výhody: "One of the crews interrupted me in the bathroom while I was using the bathroom by banging on the bathroom door saying I had stayed more than 20mins in there and that you guys have time limits to be in the bathroom even when I tried to explain to her from the bathroom that I had constipation, she"
Nevýhody: "She would not listen to me. I had to come out, unfinished, embarrassed and couldn't even wash my hands before going back to my seat. Other than that, every other experience was excellent. Please lecture your crews about constipation and to listen. Thanks."
Výhody: "The crew was great. Very friendly and provided excellent services. I was surprised that they serve food (a cheese sandwich) and drinks for a 40 mins flight. That would have never happened in the US"
Nevýhody: "We had to take a bus to get to the airplane from the terminal, which was no big deal. The bus driver was a little rough though."
Výhody: "The crew was very friendly, and overly willing to help."
Nevýhody: "The crew called ahead to warn our connections of our delay. Unfortunately, Lufthansa doesn't care about honoring their duty to paying customers."
Výhody: "There attention to detail, client comfort, friendliness, food, all was a ten out of ten. Thank you for the lovely experience."
Výhody: "Once again the crew was great and helped me find a place to stow my carry on since I was in the emergency row. The snack was also very tasty."
Výhody: "The agent worked hard to find us another flight to rome"
Nevýhody: "Our plane sat on turnac in Toronto waiting for a parking gate for 30minutes making us miss our connecting flight. Finally arrived but missed our train to Florence had to stay Saturday night in Rome while our villa in Lucca sat empty which was paid for"
Výhody: "This space intentionally left blank"
Nevýhody: "For starters, they sat my 12 year old daughter 6 rows away and both of us in center seats so no one would switch with us. Mid flight, my daughter asked to switch with me since the guy next to her kept asking personal questions and was making her uncomfortable. Second, the in flight entertainment did not work. Third, I had pre-ordered a diabetic meal, they “think they may have given it to someone else.” Fourth, one hour delay making for a tight connection. And finally... they lost my suitcase. Should arrive in a few days."
Výhody: "Arrived safely."
Nevýhody: "Late departure then drove around the airport for about 30 minutes after arrival before rushing to passport control and connecting flight."
Nevýhody: "We missed our flight because of schengen visa as we booked our flight through your app you also didn't help us about schengen visa that we' need"
Nevýhody: "Initial flight was cancelled! New flight was delayed."
Nevýhody: "We were advised upon check in online that we could check in but if we needed additional carry on items (1 was free) we had to pay a secondary fee. When attempting to do that online we were unable to, even though it showed the price to do so online was cheaper than the price at the gate. They made us fully check these bags once we got there and we had to pay $40 instead of the 15 or so it stated online. We had to be shuttled to the aircraft and had to wait because the first bus was closed by the operator. We had to wait until the second round for the bus to come back. During the flight the pilot did not mention any turbulence however during the entirety of the flight, including leading up to the landing of the plane, we experienced extreme rocking of the plane back and forth ( I’m aware that this does occur during landings while loosing elevation but this was an extreme case of that) and caused my colleague to get motion sickness which neither of us ever get on flights. I am very dissatisfied with this flight and operations of the airline company."
Výhody: "Everything was well organized and smooth"
Nevýhody: "you cancled my return ticket when I got off the plane in Frankfurt and did not contiue to Geneva.."
Výhody: "Had ridiculously long bus ride from terminal to plane. Plane was parked on the outer reaches of the airport. This happens far too often on Lufthansa when connecting in Franfort. Build more gates!!"
Nevýhody: "Business clsss sweats on A321 were coach seats with the center seat left empty. Not sir it is worth the higher fare."
Nevýhody: "One of the crew members was rude to me"
Nevýhody: "We flew economy so didn’t expect much, but these seats were VERY narrow. I usually will tuck my legs up on the seat to sleep. No way, this seat was simply hip width. No room to shift from side to side."
Výhody: "The premium economy clas was wonderful. All of the amenities, comfort, room made a long trip far more enjoyable. The crew was right there to help me get to the next gate."
Nevýhody: "Frankfurt airport is dreadful. I'm elderly and being forced to climb up and down stairs to the Tarmac with luggage and then crammed into a bus to the terminal was terrible. I would avoid Frankfurt at all costs. Lufthansa needs to take some initiative with this."
Výhody: "Comfortable seats, good leg room, pleasant staff"
Nevýhody: "We were late arriving in Prague and then waiting for my luggage only to realise after waiting till the very last luggage THAT my luggage was left in Frankfurt and I didn’t get it til 21.00hrs - totally ruining my plans for my first night in Prague!!!!"
Výhody: "Very helpful and nice cabin crew, very tasty food! And comfortable sitting. Would recommend to a friend."
Nevýhody: "That damn crying kid behind me that kept kicking my chair and crying the whole 8 hours."
Výhody: "I was rebooked on another flight earlier."
Nevýhody: "Nobody bother to call me or email me. No Lufthansa or kayak . I called Lufthansa and have them rebooked my flight. And they were wonderful."
Výhody: "Good was yummy and the setwardess were super friendly. Staff was plentiful and the plan was very modern and high tech. Also had a layover in Munich airport and it was amazing. Very high tech, I took advantage of the napcaps and shower facilities. Also the restaurants were on par with great red win."
Nevýhody: "The flight was 11 hours.... can you make that a little quicker next time, I mean come on it's 2017...."
Výhody: "Overall excellent experience."
Nevýhody: "Flight sat at the gate for an hour due to take-off slot, reached 45 minutes late."
Nevýhody: "Lufthansa never treats Prague as a destination almost always off stand, it never does this to a internal German flight always late arrival frustrating"
Nevýhody: "The second flight they board us then left us on the bus in the parking lot for 25 minutes breathing airplane fuel."
Výhody: "Very efficient, clean and comfortable."
Výhody: "as usual flight itself was okay"
Nevýhody: "no major complaints"
Nevýhody: "Frankfurt airport chaos Lyon customs downstairs in arrivals checkin upstairs so they can't view your items if you are claiming tax back. Clever French move. Obviously happens a lot"
Výhody: "When in the air crew attentive"
Nevýhody: "Late boarding after allowing priority customer to board, Crew then took ages to start to finish boarding and taxi , Plane sent to furtherest runway, Made little time up,"
Výhody: "The flight was on time, smooth connection"
Výhody: "Staff was very attentive to the children. Ability to follow the flight with the cameras. Person in front of us leaned his seat back and I was unable to get out due to an injured left arm. He did agree to move forward when we requested."
Nevýhody: "No choice on food. Bathroom ran out of toilet paper, even tho we had reported that it was getting low."
Výhody: "In some airlines, you experience a different standard from Europe to America, compared to standard from Africa. Luftansa did not compromise quality. The partner maintained the same. The booking from Kayak was excellent . The travel was seamless."
Nevýhody: "Boarding was in organizes."
Nevýhody: "My Name is Randy Frye. I left my head phone on the plane, spoke with a Lufthansa rep they called and said I would not have time to go back for them but they would send them to me. then the flight going from Munich to Frankfurt was late so I missed my flight from Frankfurt to Dusseldorf. Waited for 3 hours then the flight to Dusseldorf was canceled. waited for 2 hours for a train ticket. then had to take another train to the airport to get a rental car. GOT TO THE HOTEL AT 11:30pm Saturday night had to be at work at 7:00am NOT HAPPY"
Výhody: "Everything was totally fine but nothing was noteworthy."
Nevýhody: "Plane was a little old and uncomfortable."
Nevýhody: "No exaggeration: The crew rolled a beverage cart in front of the restroom while I was in there. I couldn't leave for about 4 minutes The food made me vomit. That's why I was in the restroom when they blocked me in My headset jack was broken. 500 movies aren't worth anything if I can't hear them"
Nevýhody: "the monitor at my seat did not work and I could not watch any movie. Everything else was fine."
Výhody: "Plane, amenities, crew, flight...all 5 *s"
Nevýhody: "Travelers should be aware getting around that terminal is counterintuitive and not efficient at all....Gate was crowded and confused....I don't understand the point if it's design....also not the place to exchange money...use ATM's"
Výhody: "The plane was not too full and sitting in economy plus was quite comfortable on this long flight. The food was good and served often. Lots of drinks were offered with plenty of water available all during the trip. Nice blankets and pillows were on each seat."
Nevýhody: "My only complaint was the quality of the sound and picture for the TV system. Thankfully I had a book on my iPad."
Výhody: "The staff was so prompt and friendly, the food was the best airplane food I've ever had, and the entertainment options were great!"
Nevýhody: "cramped leg space"
Výhody: "Likes? Food, drinks, courtesy."
Nevýhody: "Seats have too little legroom. Even pushed to back in seat, my knees pushed seat in front of me. Not on person seemed to watch entertainment, because of the program you have to sign up for. Seems like basic tv or so could be free, even if there is charge for movies."
They canceled our flights that went on anyway.
Výhody: "This Transavia Airlines is not good at all."
Nevýhody: "Many things cheaper does mean better."
Nevýhody: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
Výhody: "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Nevýhody: "Nothing,just the seats. Cleanliness was perfect"
Výhody: "Crew is excellent, polite and personal!"
Nevýhody: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
Výhody: "Terrific hot breakfast in bus. class"
Nevýhody: "Window did not darken like the others."
Nevýhody: "When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry."
Výhody: "Confort and kindness"
Nevýhody: "It was too cold"
Výhody: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Nevýhody: "Move the drapes a few more inches back."
Výhody: "Usual faultless KLM experience"
Nevýhody: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Výhody: "The crew was amazing, flight on schedule and good entertainment."
Nevýhody: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
Nevýhody: "Too hot inside the aircraft"
Výhody: "Friendly crew"
Nevýhody: "KLM lost one piece of my luggage"
Nevýhody: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."
Výhody: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Nevýhody: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."
Výhody: "Lovely crew, very helpful"
Nevýhody: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
Výhody: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Nevýhody: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"
Výhody: "Everything is alright"
Výhody: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
Výhody: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Nevýhody: "No complaints about anything."
Nevýhody: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Nevýhody: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Výhody: "Friendly in-flight personell"
Nevýhody: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Výhody: "Good service onboard, good food. On time."
Výhody: "Decent seat size. Sorta slept the whole flight."
Výhody: "Very friendly crew"
Výhody: "The food and the punctuality"
Nevýhody: "The technology in interteiment is not touch screen"
Výhody: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."
Výhody: "Flight was delayed for three hours and was a very stressful flight"
Nevýhody: "Flight was not on time and got to destination very very late pier management of aircrafts"
Výhody: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Výhody: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"
Nevýhody: "Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol."
Výhody: "Catering is ok"
Nevýhody: "Seats comfort really old school"
Nevýhody: "Why do the crew have to slam the overhead and catering compartments to get them to shut?"
Nevýhody: "There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases"
Výhody: "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
Nevýhody: "Nothing to improve"
Výhody: "Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!"
Nevýhody: "There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear."
Výhody: "Atmosphere, crew were very professional and friendly"
Nevýhody: "Seats were a little too narrow, and quite uncomfortable when a broad shouldered person is sitting next to you"
Výhody: "Boarding was very efficient."
Nevýhody: "Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good."
Výhody: "Very good flight, excellent service and good food."
Výhody: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Nevýhody: "Quite bummed the plane didn't have wifi / USB"
Výhody: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Nevýhody: "Quite bummed that the flight didn't have wifi / USB):"
Výhody: "Staff, service"
Nevýhody: "Airlines had no record of our pets flying with. Missed our flight even though we were there over 3 hours prior. Ruined the last day of vacation. Now we are waiting for the promised help in Amsterdam. No one is here. No one knows anything. Feel like crying"
Výhody: "There was no flight! So it's one thing that you have to cancel the flight because of fog; but rebooking us the next day on a flight through New York that doesn't exist, was way below the standard of care I would expect from any airline. Apparently, the NY to LAX flight that KLM booked us on, was only one leg of the flight to Sydney Australia; and according to some airline agreement, only Australian nationals are permitted to take that flight! Running around at JFK from terminal four, to terminal seven, to terminal eight, back to terminal four, to get a flight out, was a bit much considering how tired we were – not to mention hungry, since KLM neglected to provide the kosher meals we had requested with plenty of time – BOTH going to and returning from Europe."
Nevýhody: "I wasn't sitting next to my partner and we sat on the Tarmac for 45 minutes after the flight was already delayed by 30 minutes."
The bathroom wasn’t super clean
The cabin crew was friendly. But boarding takes forever and the flight gad long delays on both inbound and outbound flight
Nevýhody: "Short and sweet"
Nevýhody: "Comfort plus seats need some work. Very thin padding on a hard seat. The leg rest needs to come up higher so you don’t slide down while semi reclined. Nice compromise between business and coach though."
Nevýhody: "Seat was super uncomfortable. Could not fit in my legs at all, could not recline it enough. Maybe sufficient for a one hour flight, definitely not on an intercontinental flight."
Výhody: "Air France has the best crews! They really go the extra mile."
Nevýhody: "My skis were lost on the way to Riga and had to be delivered 2 days later to Vilnius. That said, the situation was handled very professionally."
Výhody: "1. The flight attendant staff was very polite and cheerful. 2. The plane was clean and comfortable."
Nevýhody: "1.The entertainment monitor did not function well enough to be able to watch. 2.The headset only function on one ear. 3. You could not hear announcements over the PA system"
Nevýhody: "10 minutes late to the airport....... No help, no refund, no nothing. Never using you again"
Nevýhody: "I ordered Asian Vegetarian Meal. But they served me only pasta."
Výhody: "No extra charge for simple refreshments."
Nevýhody: "Not much legroom."
Výhody: "It was a nice plane and boarding was well organized."
Nevýhody: "I was assigned a middle seat, if not for that I would have given a higher rating."
Nevýhody: "Told us to get in line for boarding and review our tickets and then made us stand there for 75 minutes before boarding."
Výhody: "Their evacution video is interesting"
Nevýhody: "The aircraft is a bit old and somehow the flight crew didn’t offer me the full menu as the menu describe. First time encounter that in a business class"
Výhody: "The staff was very nice and friendly"
Nevýhody: "One hour delay without any information on embarking and another hour in the plane before departure"
Nevýhody: "The food was the worst airline food I have ever been served. I could not eat it. This is very disappointing for an airline like AirFrance which usually serves very good meals."
Nevýhody: "Staff where so unhelpful that I missed my flight and then refused to offer any assistance as to how I could remedy this situation. This cost me over €180 which is a weeks food and stay for me. Don't fly with these guys or with air Croatia."
Výhody: "Nice staff, very professional and helpful."
Výhody: "That flight have been short"
Nevýhody: "Fly attendants have been in hurry when they served snack"
Nevýhody: "Crew not only lacked sensibility to understand the purpose of an emotional support dog but kept harassing me about the dog being tied to my seat. At some point a flight attendant even tried to touch my dog, invading my personal space. When the dog rightfully acted defensive trying to protect me, the crew member started threatening me that he would have the dog sent to cargo, the last thing a person with an emotional support pet wants to hear. Extreme lack of professionalism."
Výhody: "Yelling, cheering and literally rolling in the aisle made for a really annoying flight"
Nevýhody: "Infusions bad behavior. Also, flight number was changed and AF. Was understaffed to handle questions on squirrelly luggage check."
Výhody: "Flight attendant was very nice."
Nevýhody: "We got socked with 40 Euro fees for our carry on plus personal item being 2 lbs over. The biggest problem is they were picking and choosing which bags they weighed. 10 people behind us and before us got in without incident. Plane wasn’t even half full so they were deliberately trying to make more $."
Výhody: "The crew took care with calm and kindness of a man in deep distress and erratic behavior. Impressive. More generally , the crew showed respect and attention to all passengers. Not frequent."
Výhody: "Plane was clean. Pilots made up some of departure delay time in the air between NCE & CDG."
Nevýhody: "Unorganized boarding process and minimal info or announcements regarding delay. Failure to respect SkyPriority status at boarding were disappointing. (Staff allowed it to be a bit pushy and chaotic and people were able to force their way in line, ahead of those who had been waiting in line.) Seats were okay but no recline and underseat storage was small. (Backpack wouldn't fit underseat and had to be stored in overhead.) Passengers crowding from back of plane upon arrival made it hard to deplane and felt rude."
Nevýhody: "no vegeterian sandwiches very disappointed"
Výhody: "Smoothness of flight and service"
Nevýhody: "In a french airline, chinese-cuisine meal was more attractive than western. Unbelievable! Entertainment: films were either too old, or too uninteresting"
Výhody: "Nice crew, free snacks"
Nevýhody: "For taller people flying economy sucks . The seats are always to small"
Výhody: "This is what happens when you get roped in by a low price."
Nevýhody: "Disorganization which led to not being able to pre-purchase baggage. Then bad info at airport which led to multiple trips through security trying to make weight on a bag that should have been checked but was told didn't need to. Ended up missing flight, having to rebook at full fare and no one knows where the bag that was checked is. STAY AWAY!"
Výhody: "Crew was professional and friendly. Plane was clean. And food was served quickly without the hassle of ordering from a menu and paying. And it was delicious. Best airline food I’ve had in a long time. The chocolate dessert was incredible. And a coffee to go with it. Made a three hour flight very pleasant."
Nevýhody: "All airlines need to remove a row of seats and give everyone just a bit more legroom."
Výhody: "Hospitality of the flight attendants"
Nevýhody: "Toilets could hv been cleaned more often"
Výhody: "Got pillow, blanket, headphone and eye cover"
Nevýhody: "Older plane Very small tv screen Didn't get the bread roll with my dinner. Asked for it but she didn't bring it to me. No usb plug to charge"
Výhody: "it was cancelled so they got me on the next flight on Turkish"
Výhody: "It was on time and the crew was good"
Nevýhody: "The food wasnt upto the mark"
Výhody: "The seats are spacious. They give you great amenities such as a toothbrush, etc. The crew was very nice. The food was also superb for airplane food."
Nevýhody: "The check in process was terrible at SFO. We all felt like cattle being herded on. It was such a mess. The seats are surprisingly uncomfortable in premium economy. The headrest is not conducive to sleeping."
Výhody: "the Airline"
Nevýhody: "The Airport, Security, Boarder control."
Nevýhody: "Air France lost my luggage and they can't find it in the computer system."
Výhody: "Great crew"
Nevýhody: "Food could be a bit better. White bread is unhealthy."
Výhody: "Crew and boarding, not much else to talk about. Late for take off, but made it on time"
Nevýhody: "Late leaving and arriving."
Výhody: "The flight crew and flights itself were great."
Nevýhody: "I was told the wrong flight time, wrong terminal, wrong gate, and wrong airline. I couldn't check-in online. It was horribly inconvenient and I nearly missed the flight. We got there with 5 minutes until the doors closed."
Nevýhody: "bad smell around my seat"
Nevýhody: "Food and coffee were cold. Service on AF is getting worse."
Výhody: "The crew was very comfortable speaking two languages and friendly. They also had air conditioning! This was great because it was strangely hot in Paris and we were sweating profusely. And our last air france experience we were so hot and it was aweful. Even though it was like an hour and a half flight they still served us sandwiches ,really good."
Výhody: "movies were great, watched a lot of them food, while nothing to write home about, was at least tasty and not inedible the staff was great, friendly, welcoming, hard working loved that we could have wine and snacks"
Nevýhody: "we had paid for the exit row and had a luxurious amount of room. But when we tried to sleep, our fellow passengers came and stood at our feet and talked so loudly that we could not possibly sleep. They stayed there for more than an hour. Would have loved for the staff to maybe ask them to tone it down, if not move."
Výhody: "Was upgraded to Business class, so the food was acceptable. Comfort score also reflects the Business class seat. Cabin crew were friendly and efficient."
Nevýhody: "One bag did not arrive in Toronto, apparently delayed in Paris."
Výhody: "All female crew in the cockpit - awesome."
Nevýhody: "Non reclining seats"
Výhody: "Although plane was full staff moved us through quickly"
Výhody: "Boarded 45 minutes late, and then sat in the plane for another two hours before take off due to a problem with the lie computer. Would have been better to spend that time in the terminal and given credits to buy food, etc. My seat was a regular seat (non exit) and the seat did not recline properly, the USB drive was broken, overall the plane felt unmaintained. The crew was friendly and food was good but I felt not enough was done to accommodate the extra hours we had to wait on the plane."
Uncomfortable seats, unfriendly crew, going up and down stairs, taking buses, all with hang luggage, not a nice experience, even flying business.
Výhody: "Great customer service!"
Výhody: "The price is affordable"
Výhody: "Comfort and cleanliness of flight."
Nevýhody: "Both flights did not have any general vegetarian options in snack or main courses. There was no option online to submit a meal request and as booking last minute travel and in a foreign country, it was not possible to contact Air Portugal via phone. If the flight offers snack and two meal options, at least one should be vegetarian to accommodate this common population of passengers."
Výhody: "Left us alone a lot and also not a lot of brainless babbling over the pa. Very nice change from most airlines"
Nevýhody: "The Kayak website sucks"
Nevýhody: "Nothing, it was better than most other airlines"
Výhody: "The crew was fabulous"
Nevýhody: "We had a crying baby onboard for the entire flight. I found it difficult to sleep as a result but understand this was outside the control of the airline. A bit more legroom would have been nice but I booked economy so again that was on me."
Výhody: "Food was ok"
Nevýhody: "Worst accommodations for baggage on a international flight in my opinion.Pay for a bag is the best advice in my opinion this airline barley lets you bring anything with. Disgusting plane it was so dirty I took a shower after this flight and the amount of dust in the air was visible terrible"
Výhody: "Newer planes, good service"
Nevýhody: "The terminal in Lisbon is poor. Poor food choices. Dirty bathrooms. And keep an eye on the change you get back, 2 out of 2 purchases they tried to shortchange me... one was for over 2 euros."
Výhody: "The boarding procedure was much more organized than the previous flight."
Nevýhody: "They served fish on board, and the odor stuck around for awhile."
Výhody: "The food served was really good (bacalhau), and the crew very friendly."
Nevýhody: "The boarding in Lisbon was a total disaster: no control of lines, unprepared staff, very confusing and slow. The airplane was very uncomfortable: very small seats, almost no reclining of chairs, very warm inside. Horrible flight!"
Nevýhody: "They boarded the plane from both the back and the front at the same time with no direction as to which rows should go where. BIG cluster in the middle of the plane!!"
Nevýhody: "It cold be better if there is no flight delay which put in cause all our plans!..."
Výhody: "The crew was good and went out of their way to help the passengers. The seats were uncomfortable."
Nevýhody: "The entertainment could definitely be better. Newer screens, and more options."
Výhody: "Crew was superb!! Very attentive and extremely willing to help people when called upon."
Nevýhody: "Aircraft entertainment screens were not working at all at a lot of seats. Airbus 330-300 was dated and the cabin amenities were in disrepair. But overall the flight satisfied everything that was needed!"
Nevýhody: "I fee cheated because it is the first time that I have. to pay for luggage. In their website it states that the basic fare allows in check-in bag. They said to me that there are different categories of basic fare, which is not disclosed in their website. Additionally any seat change cost"
Nevýhody: "They are very sneaky and try to make you check carryon bags - for $120. Will never fly w them again."
Výhody: "I flew business class - very good seats. TAP also flies an older plane on this route- not fully reclining"
Nevýhody: "Boarding process too slow and delayed. Soup, always appreciated was lukewarm"
Nevýhody: "Passport control in Lisbon was awful and many people missed their flight in spite of them being made aware of the issue."
Výhody: "We were lucky that the flight was not full, more space and comfort. Our special meals ordered in advance were provided how ever a little limited Flight was generally smooth and we arrived earlier than scheduled even though we have left later than scheduled. Great service. New, Clean and comfortable aircraft The process while in transit at Lomé was fast and simple."
Nevýhody: "The fasten seatbelt was constantantly on (not only while in turbulence) Though we had two full rows available for us, the seat handles could not be lifted; hence the full row could not be utilized... No entertainment at all. This can be advised ahead for you to come with adequate tablet."
Nevýhody: "Delayed! Got home around 3am. This shouldnt be like this. Precautions need to be taken."
Výhody: "Smooth flight"
Nevýhody: "We had to pay extra for checked baggage which were not aware of earlier. The counter person told us we could have saved if we purchased it earlier online and would have saved us 15 euros per person"
Výhody: "On time!"
Nevýhody: "That I had to pay for my check in bag on my return trip. Was told the ticket I booked didn't include check in bags. Whan my trip going to Portugal on Azores Airlines did. Someone shout step in and change this practice. Very confusing for the traveler"
Nevýhody: "At checkin in Miami, Agent at the counter was utmost arrogant with no customer skills whatsoever, lack of manners, the whole counter operated like some bad dream circus. Luggage fee you learn about at checkin is the cheapest scam ever!"
Nevýhody: "Boarding took longer than expected. Flight was delayed then was delayed a second time once everyone was boarded. Smaller plane than the usual TAP planes, but okay flight."
Výhody: "Food was good, but no champagne offered. The attendants were nice, though."
Nevýhody: "It was not a business class at all. I was put in the same big bus together with econom class passengers. There was not supposed to be any business class in this airplane, since chairs are all the same and not comfortable. No entertainment of any kind at all. It's a waste of money."
Výhody: "Friendliness of ground and cabin crew"
Nevýhody: "2 hour delay, but nobody at Manchester Airport Kept us indormend. Food on aircraft was poor (basically a coleslaw sandwich). Long drive from plane to terminal. Bags took forever to come"
Výhody: "TAP Airlines did not fly this route for day and probably hired NEOS Airlines to fly as charter or contract this route only? NEOS Airlines is an Italian airline probably comparable to Southwest Airlines in the USA. It's a cattle car airline with no frills. Crew was very professional, food was actually good. A sandwich that was of course Italian ingredients. Seats were comfortable for the 3 hour flight."
Nevýhody: "Checking in and paying a $49 excesses baggage fee for I was better off paying a full fare. Discount fare, what a joke!Than finding out that TAP put me on standby status?? But I eventually got a seat. It was no relief thinking I would be left behind and my plans elude be delayed.TAP airlines had only worked the front desk check in, gate check in and don't know about the ramp service. So I can't give a full positive review of TAP Airlines"
Výhody: "Excellent layout, excellent service."
Výhody: "Excellent Service - pleasant flight - comfortable seats"
Nevýhody: "Poor entertainment system"
Výhody: "They solved the problem of my sit. But i almost have a hurt attack"
Nevýhody: "When I get to check my tickets they told me that I was in stand by. I have to fight to get my sit."
Nevýhody: "Boarding was refused at gate due to late arrival of previous flight which was also a TAP flight. No assistance to delay following flight or accelerate our deplaning even though the next identical flight was three days later."
Výhody: "I liked being able to exit the plane at the end of the flight"
Nevýhody: "The seats were cramped and it’s upsetting how you can’t select your own. Flying overseas for 7 plus hours it’s best not to be sandwiched in between two strangers, some of which were vomiting the entire flight due to turbulence that the pilot announced would only be minor."
Nevýhody: "Too sleep deprived from earlier missed connection to notice much about this flight except for the complete mess when it came to boarding. You can't line up 4 boarding zones in an area that is maybe 10ft by 10"
Výhody: "since it was an older plane maybe it had more leg room"
Nevýhody: "poor quality video and sound for watching movies on long flight attendants were brusque and ignored most passengers(except the ones with special meals) we were on connecting flight with little time in between to grab water or snack - so we sat on this flight for over two hours before we got any refreshments. Some passengers got refills before we got one. Poor execution. we had to check two bags on connecting flight (which we didn't have to do before) and it cost us time and money. Also they lost the two bags - got several days after we got back from trip huge line at immigration - we waited almost two hours will not travel on TAP again"
Nevýhody: "They cancelled the flight, losted the baggage and couldn't help to resolve the problem. They also lied about the flight they wanted to replace to solve the problem which even didn't exist in their company. So, I will never ever take the flight from this compound again."
Výhody: "Waited in an hour + 1/2 to check a bag, then waited an hour to board the plane. None of the employees told us what the delay was they just let us stand in line."
Nevýhody: "First flight was delayed by just a half an hour and we arrived in Portugal. We had a connecting flight to AMS with also TAP and had a two hour window to make the next flight with the same company (TAP). We were in line for passport and then security and talked to several TAP employees and they said we would be have time and wouldn't have a problem catching the second flight. Well, we got through the lines with 30 min before our next flight and they wouldn't let us on. Customer service and organization of the airline is really poor. The aircraft had minimal room and no entertainment. We got on our next flight five hours later and all they gave us was a $10 food voucher. So poorly managed."
Výhody: "Flight attendants were very kind to all passengers."
Nevýhody: "Although the flight crew was patient and kind, considering it was a late flight that arrived in Dakar around 2 am, it would've been helpful for them to assist talking with the passengers that were inconsiderate and unreasonably loud throughout the whole flight. Majority of the passengers were trying to sleep or enjoy their flight, which was difficult due to this situation. Additionally, the children of this family continued to kick seats and even stood during landing, and were yelled at by another passenger. I understand that the flight attendants can't see everything that happens, but the noise level was unacceptable."
Výhody: "Ease of boarding"
Nevýhody: "Wait at baggage claim was too long"
Výhody: "seat very comfortable...excellent entertainment choices"
Nevýhody: "crew were Zombies at best....invisible otherwise.....food and beverage choices abyssmal"
Výhody: "Low cost"
Nevýhody: "Kept switching gates"
Výhody: "The plane had a helpful crew, the plane was modern in that they had a usb charger and plugs for both US and European voltages and there was plenty of space to relax in during my flight."
Nevýhody: "Late arrival in Lisbon, missed our connecting flight to Munich."
Nevýhody: "i could had something sweet, but it was ok anyway"
Výhody: "Flights were on-time, planes were clean/newer, snacks were good."
Výhody: "Crew were friendly, and the food and wine were good."
Nevýhody: "Almost not enough leg room to fit in the seat, boarding was a confusing process on both legs."
Výhody: "The service was excellent. The help on board was extremely professional and polite. There was plenty of leg room and the bathrooms were fairly large too."
Výhody: "the flight itself was great"
Nevýhody: "the airport in Lisbon is really disorganized with few people to check all the passports, so it took a long time to get to the connecting flight."