Výhody: "Everything was amazing, except for 2 pieces of luggage that got lost, misplaced, from Zurich to Chicago"
Nevýhody: "2 luggage missing, I was told by Swiss airlines I would get them the next day, because they were left behind in Zurich."
Výhody: "Good entertainment options"
Nevýhody: "two of the three phone charge ports were not working I think the passenger seating areas may not have been deep cleaned"
Výhody: "Both the flight crew and the flight attendants were great. It was the smoothest landing I have had it quite dome time"
Výhody: "Upon arrival in ZRH, there was a separate small bus for the business class passengers. It was nice to not have to wait for all passengers to deplane before being transported to the terminal."
Výhody: "Even though we flew through turbulances the crew was able to manage their tasks. Plus beautiful stewardess."
Výhody: "The crew was excellent, the food was very good as well as the entertainment"
Nevýhody: "Seats and leg space were uncomfortable, staff could have been friendlier and more presentable (cleaner appearance)"
Výhody: "Check in agent was extremely helpful in expediting both me and my bags after a late check-in. Flight attendants very friendly and helpful, food excellent. If Swiss Air flew everywhere I need to go, I would fly them every time!"
Výhody: "The food was actually really great and the attendants were super responsive/friendly! Even in coach, the seats were comfortable."
Výhody: "Left on time"
Nevýhody: "I wanted to get some work done on.y flight but I couldn't even open my laptop screen more than a few inches."
Výhody: "The food was amazing, the in-flight entertainment was amazing, and the flight attendants were amazingly kind and beautiful. :) Swiss Air has set the standard on airline food, serving Swiss Chocolate and Gruyere cheese on the flight! It was the best!"
Nevýhody: "My only concern was that there were times when I felt a little too warm. The newer Boeing 777 doesn't have passenger controlled A/C."
Výhody: "Flight share with another airline so we couldn’t book our seats in advance."
Nevýhody: "Space is cramped. Very professional and courteous crew."
Výhody: "I enjoyed the 7 lay over. Took a train to the city (12 minutes ), walked around and shopped, ate and tracked back with the train . A nice stop over"
Výhody: "I slept with the jazz music...didn't hear a baby that was crying the whole flight..."
Výhody: "Left on time, arrived on time, more or less."
Nevýhody: "packed in like anchovies in a tin."
Výhody: "The buttered pretzel was nice, and different."
Nevýhody: "The plane seats are closely spaced. I'm not heavy but am tall, so the row spacing isn't the best. The cattle call boarding is not desirable. Would prefer zone boarding."
Výhody: "No problems to report. Boston to Zurich in under seven hours."
Výhody: "The length of the flight"
Nevýhody: "3 of our 5 suitcases were out of luck to make it.. they damaged our 2 new luggages and the third one.. we only realized at home... now I have to deal with that too so I will be with Swiss on my mind for a while.. never again!!!"
Nevýhody: "Boarding chaotic- no clear lines people pushing ahead which I am not used to- my handluggage was ok’ed at origin in US- was pulled aside in Zurich based on my “ ticket”- it was perfectly well suited and not oversized. In plane half of overhead compartments were filled with coats when told that these should go under seats. No consistency between announcements and behavior of crew."
Výhody: "Very professional!"
Výhody: "Air hostesses were very courteous, friendly and the cabin was clean and comfortable. My flight from jfk to Geneva (then Zurich) was cancelled due to weather in Geneva (Swiss 23) so I got upgraded to a delta flight to Brussels then to Zurich Comfort+ !!! Thank you!"
Nevýhody: "Flight from Zurich to Johannesburg: Swiss 288 (airbus a340-300) Sat in the last row of the Swiss air flight, economy, which was okay but our whole row video enternatinment system didn’t work. You’d pick a movie and it wouldn’t play. The games, camera and flight status animation all worked but not the movies. Air hostess tried resetting , still nothing. But it was a great opportunity to have a lovely conversation with my new German Friend Barbara and read my book! More lactose intolerant alternatives for breakfast which had much (cheese, yogurt, croissant) Other than those two , excellent flight. Thank you Swiss!"
Nevýhody: "Staff not very friendly. Very small seat. Worn out plane."
Výhody: "Super service, nice crew. On time and flawless baggage transfer to my final destination. Could not be more pleasant experience. I would recommend travel with Swiss to all travelers. Thank you"
Výhody: "Crew was courteous."
Nevýhody: "I did not like they were so strict with the carry on luggage and stopped us at the TSA"
Výhody: "No assists"
Nevýhody: "Poor service"
Nevýhody: "It was delayed almost an hour."
Výhody: "We were very impressed by our flight with Swiss. The staff speaks impeccable English, there is much more leg room than on flights with American companies, and it is so pleasant to get pillows, blankets, headphones, drinks (including wine), snacks and 2 meals on our international flight and not feel nickle and dimed the way we do now on domestic flights."
Výhody: "Swiss' Zurich Airport Business lounge is the most comfortable I've experienced. The flight attendants were professional, courteous and very helpful. A very enjoyable flight experience in business class."
Výhody: "A snack was actually served on board! With a beer if desired."
Nevýhody: "Change of planes at gate produced some boarding confusion."
Nevýhody: "Booked four flights from Zurich to Prague, but plans changed. No way to get a refund or cancellation although I tried two weeks beforehand. Disappointing to say the least."
Výhody: "Very comfortable and attendants were very attentive."
Nevýhody: "Checking in at the Tel Aviv Airport is an absolute nightmare! It is congested and disorganized."
Výhody: "The Israeli crew on El Al were very polite and tried to help."
Nevýhody: "When we arrived to Swiss desk, after checking in at home including choosing seats, we were sent to El Al desk and had to start everything from the start. We couldn't even choose seats . It was a great disappointment. We don't think we fly in Swiss again"
Výhody: "The chocolate"
Nevýhody: "The entertainment system in the main part of the plane was not working luckily I had a good book otherwise I would have been very upset."
Nevýhody: "No control of air. It got a little cold."
Nevýhody: "Too narrow seats."
Nevýhody: "Have to take a bus to the plane for boarding. Terrible cold sandwich wrapped in a partly open loose paper bag wrap. Short flight I realize, but that was bad, especially in business class."
Výhody: "Everything ran like clockwork"
Výhody: "Check in, crew were friendly enough"
Nevýhody: "Worst food ever, vegetarian so called wraps and breakfast. Bland eggs and rotten fruit salad. The fact that when I request a window seat and am told I have one then to find out I don't. Rather tell me that in the first place. This has happened numerous times with swiss. Remote for the entertainment didn't work and although crew said they would reset it they never did. A bit of a pain for a long haul flight of 8 hours...."
Výhody: "I cannot check in online for us flights so I need to get my seat at the check in. I am flying with swiss every month between Zürich and New York but a lot of Ines I get a shitty seat even if I am silver status As a frequent flyer I expect a priority handling which is not the case . No upgrade poaaibility due to wrong booking class (even if flights are very expensive) if this continues to go that way I will change airline alliance This is more a miles and more issue but it is really annoying me in a way that I really consider changin"
Výhody: "The trip thank God was not a long flight."
Nevýhody: "Crew was not very nice unfortunately."
Nevýhody: "People who handle Swiss"
Výhody: "the captain was great"
Nevýhody: "our flight attendant was impatient and bossy two days after the flight, my husband had to be taken to the emergency room - diagnosed with pulmonary embolism SWISS MUST DO A WAY BETTER JOB CALLING ATTENTION TO REGULAR EXERCISE ON THE PLANE!!"
Výhody: "Seat spacing better on the short flight than the long flight -- where is the Swiss logical thinking ---- apparently this is a myth"
Nevýhody: "Swiss boarding is a Charlie Foxtrot"
Výhody: "Brand new plane, with ultra modern seating. We had a lot of room."
Nevýhody: "We sat in the plane for 40 minutes before takeoff"
Nevýhody: "100% of our checked luggage was lost and two days into our one week biking trip in Sweden we have heard NOTHING from Swiss Air. No knowledge of where the four large bags are, no follow up and no help. Basically, we have been left with biking clothing and little hope that our bags will show up before we leave Sweden. Unacceptable and we will NEVER fly this airlines again."
Výhody: "Friendly and attentive. The check-in person was willing to check to see that I had a reclining seat. Friendly and accommodating attendants good wine offered in economy, water offered several times during the 9:30 hour flight. Pilots changed Flt altitude to accommodate for turbulence."
Nevýhody: "Very little not to like on this flight."
Výhody: "The crew was attentive and great!"
Nevýhody: "We have been without luggage for 1.5 days. We are being kept in the dark and not getting any help from Swiss Air."