Everything went awesome! Thanks.
The remote on the entertainment system was defective and the seat mechanism was also not working properly, and this in business class….! Unacceptable!
Výhody: "Flight departed on time. Crew were friendly and efficient"
Nevýhody: "Boarding seem to be chaotic, no boarding by group or seat number."
Výhody: "The crew was good and the food from Frankfurt to Abuja was good"
Nevýhody: "The layover time was extremely too long and would even be longer during my return"
Výhody: "Even though it was economy class, I was able to sleep because it was very comfortable."
Nevýhody: "Not sure, I slept the whole flight."
Výhody: "Nothing. It didn't happen."
Nevýhody: "Flight to Frankfurt from Denver could have been on time so we would've made this flight to Prague."
Výhody: "The crew was great. Very friendly and provided excellent services. I was surprised that they serve food (a cheese sandwich) and drinks for a 40 mins flight. That would have never happened in the US"
Nevýhody: "We had to take a bus to get to the airplane from the terminal, which was no big deal. The bus driver was a little rough though."
Výhody: "Flight on time"
Nevýhody: "UAL sucks, as expected."
Výhody: "The crew was very accommodating."
Nevýhody: "I wasn't aware beforehand that I could request a dairy free meal."
Výhody: "Once again the crew was great and helped me find a place to stow my carry on since I was in the emergency row. The snack was also very tasty."
Nevýhody: "Too high price tickey and had to buy luggage"
Nevýhody: "We were advised upon check in online that we could check in but if we needed additional carry on items (1 was free) we had to pay a secondary fee. When attempting to do that online we were unable to, even though it showed the price to do so online was cheaper than the price at the gate. They made us fully check these bags once we got there and we had to pay $40 instead of the 15 or so it stated online. We had to be shuttled to the aircraft and had to wait because the first bus was closed by the operator. We had to wait until the second round for the bus to come back. During the flight the pilot did not mention any turbulence however during the entirety of the flight, including leading up to the landing of the plane, we experienced extreme rocking of the plane back and forth ( I’m aware that this does occur during landings while loosing elevation but this was an extreme case of that) and caused my colleague to get motion sickness which neither of us ever get on flights. I am very dissatisfied with this flight and operations of the airline company."
Výhody: "Gate and schedule alert"
Nevýhody: "The food was terrible. I couldn't eat it, and I can eat almost anything. Sorry! Everything else was good. The staff were amazing. I will fly with Lufthansa again. Thank you."
Výhody: "Good crew and food!"
Nevýhody: "I reserved this flight months in advance, but were given seats in the last row, next to the restrooms, when there were other seats available. In the United part of this trip, they let me reserve my seats when I paid."
Nevýhody: "I requested special meal on line at Lufthansa site. They do not have my name on their list. Basically I do not have any food for eight hours"
Výhody: "Premium Economy is awesome! Bigger seats with more leg room than I need (I'm just over 6 feet tall), leg rest (oh yeah) and a travel kit with toothbrush, toothpaste, socks and travel sleep mask. The crew was very good-hospitable and accommodating."
Nevýhody: "Security at Frankfurt is terrible!!! They open every other bag despite scanning with X-Rays!! Took me 50 minutes to get through security and to my next gate."
Výhody: "Comfortable seats, good leg room, pleasant staff"
Nevýhody: "We were late arriving in Prague and then waiting for my luggage only to realise after waiting till the very last luggage THAT my luggage was left in Frankfurt and I didn’t get it til 21.00hrs - totally ruining my plans for my first night in Prague!!!!"
Nevýhody: "I was not allowed to take my cabin bag and was forced to check it in at the checkin counter. The reason mentioned to me was the flight is small. Contradictorily, travellers after me in the queue were allowed to take cabin bags."
Nevýhody: "One of the restrooms was out of service for most of the flight. The other ran out of toilet paper."
Výhody: "The crew was friendly and respectful."
Nevýhody: "I wasn’t able to get my TV device to function properly"
Nevýhody: "Couldn't reserve a seat, even 24 hours in advance because web checkin was turned off. Ended up in the middle of the middle on both directions."
Výhody: "On time"
Nevýhody: "No good food"
Výhody: "Crew was friendly both in flight and check in area."
Nevýhody: "My entertainment screen wasn't working at all from Washington DC to Munich! Also, I searched Lufthansa's website to order "Halal Food" but there was no option for it! I talked to one of the crew about it, she said that I needed to call to order in advance, but she was nice enough to offer vegetarian food as a substitute which was okay."
Nevýhody: "Lufthansa never treats Prague as a destination almost always off stand, it never does this to a internal German flight always late arrival frustrating"
Nevýhody: "The second flight they board us then left us on the bus in the parking lot for 25 minutes breathing airplane fuel."
Výhody: "Very efficient, clean and comfortable."
Výhody: "Seats in business class were the most uncomfortable I have ever experienced :(((("
Nevýhody: "Seats in business class were the most uncomfortable I have ever experienced :(((("
Nevýhody: "S7 asked for additional "fees" to cover flight expenses. They have charged extra for carry on luggage of 2,000 roubles. It was mentioned that it was international flight but they have refused to honor those rules. I have used the same bag on other airlines and did not have any problems."
Výhody: "When in the air crew attentive"
Nevýhody: "Late boarding after allowing priority customer to board, Crew then took ages to start to finish boarding and taxi , Plane sent to furtherest runway, Made little time up,"
Výhody: "The flight went by very quickly and peacefully."
Nevýhody: "Nothing comes to mind and that's a good thing!"
Výhody: "The seats are hard and we were packed like sardines in the back rows. Wish that they would pass out water more often, we were dehydrated and also cold. Choice of movies were ok. The kids movies were the best"
Nevýhody: "Seat co figuration is awful especially for families. Got very warm on the pls rand then very cold."
Nevýhody: "seat did not recline at all,"
Výhody: "the crew was good"
Nevýhody: "the seating was cramped. could use more leg room. The food was average."
Výhody: "It was a very early flight and I feel asleep the majority of the trip."
Nevýhody: "Boarding was in organizes."
Výhody: "Everything was totally fine but nothing was noteworthy."
Nevýhody: "Plane was a little old and uncomfortable."
Výhody: "The staff and crew were very nice and professional."
Nevýhody: "There wasn't any entertainment options for this flight."
Výhody: "The food was good and the crew members were very friendly and caring."
Nevýhody: "My flight was delayed by about 2 hours but we still made it to Germany with enough time to catch the Moscow flight and check out the duty free stores."
Nevýhody: "No exaggeration: The crew rolled a beverage cart in front of the restroom while I was in there. I couldn't leave for about 4 minutes The food made me vomit. That's why I was in the restroom when they blocked me in My headset jack was broken. 500 movies aren't worth anything if I can't hear them"
Výhody: "Plane, amenities, crew, flight...all 5 *s"
Nevýhody: "Travelers should be aware getting around that terminal is counterintuitive and not efficient at all....Gate was crowded and confused....I don't understand the point if it's design....also not the place to exchange money...use ATM's"
Výhody: "The flight was very good."
Výhody: "Hats off and Thank you to the Man behind the counter at the gate. My knees are bad and I walk with a cane, he ensured I was transported safely and in time to the new gate when we had to switch gates because of plane issues."
Nevýhody: "When a couple of ladies boarded and were going to be seated in the exit isle. going by the color of their skin and the clothes they were wearing, the stewardess with long blonde hair, assumed they did not speak English, and rather rudely told them that they should not be in this row. To which they responded in prefect English. told her they were comfortable with the emergency seat and helping passengers. She kept pushing them and finally they switched with a couple other passengers. VERY RUDE!!!!"
Výhody: "Very positive and responsive crew! A fresh cup of coffee I received when I requested one was delicious. And,one of the crew members made me a cup of tea before they had started serving it."
Výhody: "The crew was thoughtful and attentive The bathrooms w ere kept clean and supplies were refilled promptly"
Nevýhody: "the boarding method was redundant. we waited 5.5 hours to to check in and there were no refreshment arvailable within a reasonable distance"
Nevýhody: "The gate was changed several times between the connecting flight from Boston to Sofia. There were no announcements!!! As a result my father (a senior citizen ) missed his connecting flight for Sofia, and was fined 75 euros for missing the flight!!!"
Nevýhody: "They didn't have time to give half the people drinks and we weren't even given water."
Nevýhody: "See above...on a Nother note, how would any of these passengers be expected to exit a plane in emergency when there is absolutely no room in the plane? This is an accident waiting to happen, assuming the plane to survive the crash"
Výhody: "For a red-eye flight, the crew were conscious that most of the people wanted to sleep, so there were very few disturbances."
Nevýhody: "My wife and I were seated separately even though we were on the same booking."
New 737 and seats too confining
I love KLM, its very spacious and clean and the landing is always very soft. Great Airline!
Travelling from Nigeria was a nightmare. Those thugs at the airport gave my husband and i hell because we had our boarding passes on our phone. We had to keep bribing and begging them to let us through. It is the worse travel experience I’ve ever ever had in my entire life. And I travel a lot
Dreamliner was comfortable and entertainment system good
Great flight Will go again!
Nevýhody: "Allow business passenger to use front bathroom."
Nevýhody: "No internet available (2020). For the my previous flight, a month ago, was the same problem."
Nevýhody: "Bigger seats the new ones are way to narrow"
Nevýhody: "Klm is the best, even on a 40min they served small breakfast."
Výhody: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
Nevýhody: "I flew economy and all was good and appropriate to the level."
Výhody: "Usual faultless KLM experience"
Výhody: "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
Nevýhody: "Flight was delayed, had to run to my next connection flight."
Výhody: "very nice crew"
Nevýhody: "my bagfage was lost"
Výhody: "The crew was great. The soecial meal request was hadled well despite oversight."
Nevýhody: "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."
Nevýhody: "Fix the damn KIOSKS at Vienna!"
Výhody: "Food and service"
Nevýhody: "Working wifi would be good. Better A/C. More comfortable seats"
Výhody: "Great crew, comfortable seating with enough leg room."
Nevýhody: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
Výhody: "KLM staff is great"
Nevýhody: "Larger meals."
Nevýhody: "Turn the lights on early making it hard to sleep"
Výhody: "Friendly staff"
Nevýhody: "Leg room"
Výhody: "Crew was excellent -kind nice and very attentive"
Nevýhody: "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"
Výhody: "Excellent service. A meal , drink and a coffee included which we were not expecting."
Výhody: "Food was excellent, service from staff was friendly, and entertainment options were great."
Nevýhody: "Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good."
Nevýhody: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Výhody: "Friendly in-flight personell"
Nevýhody: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Nevýhody: "infotainment was down. Lost my luggage the flight was delayed"
Nevýhody: "Food and one bathroom out of service makes an awful flight"
Výhody: "Fabulous trip with friendly, helpful staff"
Výhody: "Food was good and crew members were very nice"
Nevýhody: "My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that."
Výhody: "Decent seat size. Sorta slept the whole flight."
Výhody: "The supplied pack of toothpaste/toothbrush"
Výhody: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Výhody: "Everything. Staff incredible."
Výhody: "Catering is ok"
Nevýhody: "Seats comfort really old school"
Nevýhody: "KLM had bumped us to a later flight for no reason and again we had to call with a long wait to get our original connection restored, However, we did not get boarding passes during checking in Europe and thus had to go outside security in Detroit to the main check-in gate and wait 30 minutes to get the error resolved. Then it was back thorough security and a rush to the gate to get there in time to board. Lost our original seat assignment and wound up in the last row at the tail of the plane. Extremely poor coordination between KLM and Delta who operated the flight."
Výhody: "The flight was delayed by 40 minutes initially then a further 20 making it an hour late. Sitting at the gate there was then suddenly a last call to board the flight and a mad rush for everyone to get on. I appreciate that delays happen but the lack of communication ragardinh altered boarding times didn't make the situation any easier"
Nevýhody: "As above"
Výhody: "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
Nevýhody: "Nothing to improve"
Výhody: "Crew was friendly, and the food was better than the usual KLM fare."
Nevýhody: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."
Výhody: "Was able to check in online, very convenient and easy to access site."
Nevýhody: "I didn't go on this flight, unable to leave Seoul (to Beijing) with China Southern."
Nevýhody: "Airlines had no record of our pets flying with. Missed our flight even though we were there over 3 hours prior. Ruined the last day of vacation. Now we are waiting for the promised help in Amsterdam. No one is here. No one knows anything. Feel like crying"
Nevýhody: "seats on Jet air flight are very uncomfortable"
Nevýhody: "The flight was very delayed. We sat on the floor because there was not enough seating. We eventually had to squeeze into buses and drive around the tarmac to find a plane. We lost 5 bags in the process but eventually got them 2 days after arrival. the bags did not show up when we originally were told they would."
Výhody: "There was no flight! So it's one thing that you have to cancel the flight because of fog; but rebooking us the next day on a flight through New York that doesn't exist, was way below the standard of care I would expect from any airline. Apparently, the NY to LAX flight that KLM booked us on, was only one leg of the flight to Sydney Australia; and according to some airline agreement, only Australian nationals are permitted to take that flight! Running around at JFK from terminal four, to terminal seven, to terminal eight, back to terminal four, to get a flight out, was a bit much considering how tired we were – not to mention hungry, since KLM neglected to provide the kosher meals we had requested with plenty of time – BOTH going to and returning from Europe."
Výhody: "Left on time, arrived ahead of time. Baggage arrived very promptly. Seats comfortable."
Nevýhody: "Very limited movie choices on inflight entertainment. Seatbelt short, unable to keep secured except sitting straight in seat. No food which is now typical most domestic flights 4 hours or less."
Nevýhody: "My Kosher meal never made it on-board. The cabin (and the airport) were way too cold"
Nevýhody: "While dropping off my luggage, the staff confirmed that the booking made and paid for was indeed a emergency exit seat. Once on board the seat did was not an Emergency exit row."
Nice,o time,and great foods and services.
Air France service was superb. The airline did their best to expedite the boarding process even with the constant changes of Covid19 guidelines
Výhody: "La ponctualité."
Nevýhody: "Variété des boissons proposées."
Výhody: "Perfectly on time, no hassle, seat OK. This is the way I appreciate a flight."
Nevýhody: "Food. No choice, three "madeleine" (sweet) cookies for all, no sugar-free (salty) alternative..."
Nevýhody: "Seats were too close together."
Výhody: "Crew was solicitous."
Nevýhody: "They didn't seat a couple with a baby together which put me in the unpleasant place of being asked to give up my bulkhead seat for a window seat."
Výhody: "Crew was nice."
Nevýhody: "Food could be better, or at least be provided an option to purchase an upgraded meal. Also, insufficient amount of drinking water provided to passengers."
Nevýhody: "Seat was super uncomfortable. Could not fit in my legs at all, could not recline it enough. Maybe sufficient for a one hour flight, definitely not on an intercontinental flight."
Výhody: "In flight entertainment was great"
Nevýhody: "seats very uncomfortable, boarding was a mess in Paris, priority luggage was annoying and made us miss our connection flight (as well as numerous delays)"
Výhody: "The new movies selection, food was very good, staff more friendly than previous flights"
Nevýhody: "Boarding always a problem on MEA we have to wait too long in the queue"
Výhody: "Crew was friendly and attentive but hard to understand"
Nevýhody: "Airport experience was inefficient. Long unattractive walk, boarding was tedious: the automatic check-in was not helpful and required so many more staff. Random security check was redundant and chaotic."
Výhody: "Extremely hot the plane"
Výhody: "Good selection of movies"
Nevýhody: "Not much legroom."
Výhody: "It was a nice plane and boarding was well organized."
Nevýhody: "I was assigned a middle seat, if not for that I would have given a higher rating."
Výhody: "That we were heading home. Nice seats. Good food. Lots of entertainment choices. Power plugs ( USB and European power) were appreciated. Wine as a choice with meal was appreciated and brandy after the meal."
Nevýhody: "Some of the shows and movies were a bit 'trashy'. Long flight. I was in the middle seat next to an inattentive octanegarian who was nice but kept calling the flight crew to fix her mess up of the video system. No air controls on this plane - so it was overly warm. 10 hours of overly warm makes for a stinky passenger. Oof."
Výhody: "1. Entertainment - Decent movie selection. I wished the angle of the screen in economy could be adjustable as well. Turkish Air does it better. Once the seat ahead of me reclines I dont have too much hope of saving my eyes from the awkward angles."
Nevýhody: "1. Boarding - Learn from maybe Turkish Air who allocate people zones based on where you are seated in the plane. People seated all the way in the back should be allowed to board first and fill the plane back to front. Makes it less likely for you stand around waiting for people as well people all the way in the back making contact with every possible human already seated in the aisles. 2. Comfort - Window seats are too hot, middle aisle seats are too cold 3. Thankfully they do have halal offering. Now if they will even let me choose that I am allergic to seafood. Glad for the chicken. Nothing to boast about."
Nevýhody: "Staff where so unhelpful that I missed my flight and then refused to offer any assistance as to how I could remedy this situation. This cost me over €180 which is a weeks food and stay for me. Don't fly with these guys or with air Croatia."
Nevýhody: "We paid for Business Class from JFK to TLV. The flight to Tel Aviv was in a small plane with 3 across seats that hardly reclined. We are most unhappy and will complain to American Express Platinum Card."
Nevýhody: "Please see comments above about this flight."
Výhody: "Yelling, cheering and literally rolling in the aisle made for a really annoying flight"
Nevýhody: "Infusions bad behavior. Also, flight number was changed and AF. Was understaffed to handle questions on squirrelly luggage check."
Nevýhody: "Flight cancelled because of weather"
Výhody: "Only the cabin crew was good."
Nevýhody: "It was the worst flight that I ever had, the seats are extremely uncomfortable, no TV, the food was terrible."
Nevýhody: "The room between seats is unbearable."
Výhody: "Staff was nice"
Nevýhody: "MD planes are old and not very comfortable."
Výhody: "This is what happens when you get roped in by a low price."
Nevýhody: "Disorganization which led to not being able to pre-purchase baggage. Then bad info at airport which led to multiple trips through security trying to make weight on a bag that should have been checked but was told didn't need to. Ended up missing flight, having to rebook at full fare and no one knows where the bag that was checked is. STAY AWAY!"
Nevýhody: "Cramped, no cabin bag space, late departure with no communication and lost checked luggage. Not a great Air France experience."
Výhody: "It was on time and the crew was good"
Nevýhody: "The food wasnt upto the mark"
Výhody: "Option to upgrade seat which I didn't take but might for outbound red eye flight in future."
Nevýhody: "Faulty toilet meaning longer queues for the loo. Crew were a bit haphazard in serving food and my row was missed out for coffee after dinner."
Nevýhody: "the food is terrible."
Výhody: "We were on a 9 hour flight which is pretty exhausting on its own. However, Air France provided you with a pillow and blanket, as well as headphones, so that you can make the best of the long trip."
Nevýhody: "The chairs, for whatever reason, after just not that comfortable. Too squishy and they make noise when you adjust your position. I fidget a lot on flights so I felt like I was making a lot of noise. Also the plane didn't have cold air, do you get toasty pretty quick."
Výhody: "All crew I interacted with was great, friendly, and helpful."
Nevýhody: "Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good."
Nevýhody: "The delay in the flight without even informing us of the reasons. Changing the boarding gates twice, and no options in the meal."
Výhody: "The food was good."
Nevýhody: "I feel comfortable flying when I can see out the window so don't force me to close my window shade.The flight attendants kept forcing me to close my shade. Also new planes would be nice. Sick of flying on outdated technology."
Výhody: "The crew was very nice and helpful."
Nevýhody: "The food was really poor. The chicken was as dry as it can be. The food taste was poor. I flow 3 weeks ago with KLM and the food was pretty good for flight food. Plus I didn't get my baggage at the end."
Výhody: "The flight crew and flights itself were great."
Nevýhody: "I was told the wrong flight time, wrong terminal, wrong gate, and wrong airline. I couldn't check-in online. It was horribly inconvenient and I nearly missed the flight. We got there with 5 minutes until the doors closed."
Výhody: "Good entertainment selection, and staff all very friendly. Food was pretty mediocre - main course was nice but the breakfast especially left a lot to be desired."
Nevýhody: "The flight arrived late with no clear explanation as to why. Then there was no EU queue at immigration, so more time wasted."
Výhody: "I am a 70 year old woman with reduced mobility. The flight attendants made sure that I was given an aisle seat and they helped me find a seat with two empty ones next to me. The crew could not have been kinder."
Nevýhody: "There is nothing I did not like."
Výhody: "It was a short flight."
Nevýhody: "Seat to seat space OK for anyone under 4 ft tall. Pressed intoth seat framein front, I couldn't even turn or get my feet under the seat to extend."
Výhody: "Loved the lovely food and wine from Air France, they even serve fresh french bread with camembert, ice cream, champagne (in economy) and brandy with your coffee!"
Nevýhody: "The cabin on the 777-200 was far too hot (about 25c) and with no individual air vent I found this unbearable on a 12 hour flight. And despite the flight taking place entirely during daylight hours and leaving at 10:30 am, inexplicably we were made to all pull our blinds down and the lights went off after a couple of hours - in the middle of the day and for about 8 hours! So although I had paid for a window seat there was nothing to see apart from the window shade. As it was the middle of the day I could not go to sleep, the person in front of me reclined fully so for me the flight was a hot, claustropobic, dark hell. An utterly miserable experience. I felt like I was going mad, trapped in my own little cell."
Nevýhody: "It was all good, only in comparison with Turkish airlines and etihad it is not at par."
Výhody: "The crew was very comfortable speaking two languages and friendly. They also had air conditioning! This was great because it was strangely hot in Paris and we were sweating profusely. And our last air france experience we were so hot and it was aweful. Even though it was like an hour and a half flight they still served us sandwiches ,really good."
Výhody: "Crew are efficient and friendly."
Nevýhody: "Very small plane."
Výhody: "Spacing was ok"
Nevýhody: "Scents. Perfumes. Products that have scents that irritate airways. Not good for asthma and allergies."
Nevýhody: "Airport handling is catastrophic. A lost bagage created the twins to be locked. Half an hour and we could not enter. Delays and huge mess in front of police checkpoint. No announcement and no care for passengers approaching departure time. And to top it all no announcement of any delays. Had to cheat my way through the priority line and run a sprint through security and beyond. Reached the gate to note that there was a delay of 5 minutes.... Grrrr"
Výhody: "Although plane was full staff moved us through quickly"
Výhody: "Food was surprisingly plentiful and good. Crew was friendly and helpful. Movie selections were adequate."
Nevýhody: "The leg room between seats was non-existant. I'm only average height and it was terribly cramped. For a taller person it would be torture."
4 of us split across the row with people in between us. Narrow body trans-continental flights just aren't economy class friendly. It was hot, cramped and long.
Výhody: "Crew was attentive - the service from SJC is much better than SFO - less crowded etc. New 787 and Premium Econ is great."
Nevýhody: "No luggage and you had 4 hours! And 20 min late. Not good"
Výhody: "Everything was impeccable"
Nevýhody: "Nothing except the rude passagers. But that is out of the hands of the airline.."
Nevýhody: "Didn't make it to this flight due to problems described in aforementioned flight (madrid to London). Was stranded in London overnight."
Nevýhody: "We were delayed for an hour in London and then immigration and customs in Chicago were awful"
Výhody: "We got to our destination"
Nevýhody: "Everything. Possibly the worst airline in Europe."
Nevýhody: "The people handling the boarding were rude and inefficient. Not a way to staty an 11 hour flight."
Výhody: "Direct flight. That’s it."
Nevýhody: "Boarding - via a bus at LHR T3. Comfort - Cramped “ Club Europe” seat with minimal legroom - same as in economy. Food - disgraceful “tapas” dish of literally one scrap of ham, an equally small piece of cheese and half a scotch egg. Crew - disinterested to the point of surliness. Entertainment - none, this being BA short haul (others can manage it but not BA)"
Výhody: "Short flight, uncrowded Embraer plane, easy check in at City airport and easy arrival at Prague."
Nevýhody: "Late departure due to “late arrival of inbound aircraft” - which seems to be the norm."
Výhody: "We pushed back from the gate about 24 minutes late and arrived at our destination about 38 minutes late. The four-course dinner (Chicken Tikka Masala or Penne Pasta) was good for airline food. The crew was friendly and professional."
Nevýhody: "No USB power ports by the seats."
Výhody: "Got to Prague safely"
Nevýhody: "Old plane. Tired attendants"
Nevýhody: "finding the gate only 30 minutes before eprture in long walk for 76year old man glass of soda for $3.50"
Nevýhody: "Have to pay for everything even soda and snacks"
Nevýhody: "Never took the flight because BA would not rebook me on a later flight after delays on their side caused me to miss my original flight, even though there were seats available on the later flight. This cost me a lot of time and money, but BA made out like bandits -- selling my original seat, and then selling out the next flight (because the delay!). Nice rip-off."
Výhody: "Good food great service"
Nevýhody: "Finding out that I had to pay more for my bag."
Výhody: "Tight in ecomony. Aisle seats are bad I was hit the entire flight."
Nevýhody: "Seats not the best"
Nevýhody: "The guy seated next to me was too big for his seat and he took up about 20% of my seat. Absolutely disgusting. My seat should have cost 20% less because I did not have access to my full space. Crew should be trained to not allow customers who cannot fit into a single seat to only have a ticket for one seat. The crew identifies bags that do not fit, they should do the same thing with people."
Výhody: "Quick flight, good service."
Nevýhody: "No complaints about BA here! Only thing is that there was a group of rowdy young men who were very loud the entire flight, and I'd wished the flight attendants would have asked them to quiet down. But I really don't know if that's appropriate/part of their duties!"
Nevýhody: "No free food even though international flight. Plane delayed on Tarmac. Luggage was left in London and did not make it to Prague until next day."
Nevýhody: "Forced to check carry on bag upon checking into gate despite being among first to arrive and having proper size. Then saw many with larger bags enter after us. There was room in the overhead bins. Frustrated that no reason was provided for mandatory checking of baggage, especially when having alliance priority status."
Nevýhody: "Missed planned event"
Výhody: "The crew was outstanding."
Výhody: "BA crew was much better this flight"
Nevýhody: "Crew attitudes"
Výhody: "speediness of boarding"
Nevýhody: "too slow service, it took almost to landing to get offered drinks and sale, crew weren't very efficient."
Výhody: "I made it finally to Prague."
Nevýhody: "British Airways did not have a plane available in timely manner. They were jerking us around with the departure time. They changed the departure time over 6x. The range was zero to 3 hours late. Finally, we departed about 80 minutes late. The blame was on weather but I did not believe them. I looked from the window - weather was fine with slight drizzle and about 3000 ft overcast. Also, the flight to Prague had no food but mostly no drinks no sodas. I'm questioning their business practices when they were asking about 5 pounds for a drink. I will fly with some other airlines next time."
Výhody: "Just perfect ⭐️⭐️⭐️⭐️⭐️"
Nevýhody: "Nothing wrong"
Výhody: "The staff was very friendly, responsive, and helpful. They made sure we had timely service for all aspects of the trip."
Nevýhody: "We were involuntarily downgraded from Business to economy for our 9 hour flight from London to Mumbai. Outside our party of 3 there was also another party of 3 in the same boat as us. It seems like British Airways is too aggressive with overbooking the higher end sections of the flight, which seem much less likely to have people 'no-show' (either because it's for work or because they've spent so much for the tickets)."
Výhody: "No complaints about the flight. It was so short that we didn't even have time to get a drink or snack. Quite a bit of turbulence but I think that might be typical."
Nevýhody: "got to the check-i counter and didn;t realize my ticket didn't include a checked bag. Was charged 65 pounds.---a bit high in my opinion. The disclosure was not at all prominent. Was surprised and disappointed at the price. Also, was never served water during the overnight flight. Am accustomed to flight attendants coming through the cabin a couple of times with water."
Výhody: "Easy flight"
Nevýhody: "No food or even water was available without paying"
Výhody: "New plane"
Nevýhody: "THEY CHARGE FOR ALL DRINKS APART FROM WATER Tight leg room"
Výhody: "The flight attendants were helpful and attentive ."
Výhody: "Flight nice, crew pleasant."
Nevýhody: "Now have to pay for water and soda! How low can British Air go. Didn't think they were trying to become Ryan Air!"
Výhody: "The flight was nice, on a large aircraft with lots of entertainment options, high ceilings, and decent food."
Nevýhody: "Due to delays on our previous flight in the two-leg journey, we missed the connection and had to be rebooked, stay overnight in London, and come home a day later than planned."
Výhody: "Flight crew were great"
Nevýhody: "No room in the seats. I'm not heavy and was almost unable to move."
Výhody: "New plane. Adequate comfortable seating. Relatively punctual."
Nevýhody: "You have to buy even water so it feels like a low cost airline."
Nevýhody: "way too much of bad to be listed. But can say for certainty that I will avoid to book with BA in the near future."
Výhody: "Earlier arrival"
Nevýhody: "Not enough room tor luggage, I did not have any, but many people had too much, they were not able to put it in the available space. People should NOT be allowed to take soo much luggage into the cabin. In Prague it took more than 30 minutes to get our bags!!!!The WORST I EVER EXPERIENCED..."
Nevýhody: "Delayed as usual"
Výhody: "This was my first time on an Airbus A380 and I must say that I'm still in awe of how an aircraft this large can be so quiet and smooth, let alone get in the air. Boarding was smooth. Entertainment was great and the food (depending on what you got) was okay. The inflight crew was nice and helpful."
Nevýhody: "Economy seats are very uncomfortable. I am 6'4 and there isn't that much space. It's even worse when you have a kid sitting in front with his seat reclined all the way back - so the little room I had to start with became even worse. Not to mention he kept rocking his chair back in forth, passed gas about 5 times, felt the need to stretch his arm behind him 3 times so his hand was blocking my screen. I really never got comfortable in my seat during the 11 hour flight. For a plane this large, i would of expected a little bit more comfort, especially when I felt it on AA 777"
Výhody: "The crew were extremely friendly and helpful."
Nevýhody: "Considering there were a couple of empty seats I don't see why I had to check my bag."
Výhody: "Flight was delayed because of no AC, but we were put on another plane and the flight was only delayed an hour"
Nevýhody: "Initial boarding. We stood in line for at least 30 - 45 mins to board the plane"
Nevýhody: "Only food options had to be purchased. Not even coffee was offerrrd."
Výhody: "the crew and pilot were particularly nice and informative"
Výhody: "Traveling alone, especially in another country, can be daunting but at least there was no language barrier, almost! The aircraft and personnel were fine as expected. Much as expected in a domestic flight in the US."
Nevýhody: "Having to pay for a drink of water was unexpected. Not having to deal with cash for purchases saves the hassle for attendants, but the credit card machine did not work, there was no alternative machine to try after I was told "we have been having some issues", and as a result I was unable to have anything. The associate seemed unconcerned and unapologetic and simply walked away. Poor response."
Výhody: "Arrived on time"
Nevýhody: "We paid $85 each to have extra leg room - which were horrible seats near the toilet. Which became a gathering area and we were unable to sleep/watch movie in peace. Worst of all was the fact that someone was sick in the toilet (inside and out) the toilet was closed BUT no sign is placed on it so people continue to line up and wait..... unless I told them it was not in use.... this went on for 2 hours!!! A simple sigh on the door was all it needed."
Nevýhody: "There was a loose screw on the plane and they did not detect it until the flight was about to take off! We had a delay -- though not too long, this was preventable."
Only complaint was that we had no way to know about the additional 'Locator Form' that was needed for arrival at our destination (Czech Republic). We had no way of knowing the website, or that it was required until we came to check in.
Nevýhody: "Service and media"
Výhody: "Crew was good and mostly attentive."
Nevýhody: "Had to move seat three times because the audio/video didn’t work in my seat. Was very frustrating"
Nevýhody: "DO NOT FLY AMERICAN AIRLINES DURING A PANDEMIC. They were not keeping folks distanced from each other, they did not make sure that all the passengers had masks (I understand that people might take them off in flight briefly to drink etc but there were people that walked right on without masks on at all) The flight was FULL. They did a full drink/snack down the aisle thing ensuring that everyone packed into that small space would all be taking off their masks at the same time (if they still had it on in the first place). I did not feel safe at all."
Výhody: "I got there safe!"
Nevýhody: "I f plane had slowed downed during turbulence."
Výhody: "I got an unexpected box lunch. Food was good. Thanks."
Nevýhody: "Seats were cramped. A little more elbow room would be welcome."
Nevýhody: "The flight had an emergency oxygen failure an hour into the flight, so we had to turn around and go back to the departure city for 4 hours. Extremely annoying on an overnight flight."
Výhody: "On Time Departure / Early Arrival. Pleasant Crew"
Výhody: "The trip started off poorly with a day delay and rebooking hotel and car at final destination. Not to mention our final destination is San Antonio not Phoenix. We were not rebooked for a flight from PHX to SAT. But after a few hours we were finally booked. We didn’t really appreciate the 7 hour layover at 0100 in the morning and nowhere to get a meal or even coffee. However, the flight had the same crew from the night prior and they were excellent. The flight was open so we were able to get more leg room, less waiting time for the bathroom, and pretty much one on one service from our flight attendants. With all the struggle in the beginning, this particular flight was actually the best flight I have been on."
Nevýhody: "We were ok with the hotel and meal vouchers however, again, the only part of our itinerary looked at was the first flight, not the second into SAT. Had we not questioned the agent, we would have been stuck in PHX with no room, no car, and if we eventually would have gotten a flight, our reservations for car and hotel in SAT would have been cancelled and I would have been out $1700. I already lost money but it could have been worse. Basically, I am paying for a car and room that I am not currently in. Reimbursement for that would have been nice. Either way we will still travel using the travel service and this particular airline in the future."
Výhody: "On time"
Nevýhody: "They at least need to have TVs in aircraft. I felt United was better service wise and aircraft wise."
Nevýhody: "Old plane. No seatback entertainment available in plane."
Výhody: "Smallest seats of any airline I've recently traveled on"
Výhody: "The flight was good."
Nevýhody: "The seat size could be bigger, and the layover was awful. Sixteen hours is unheard of."
Výhody: "this flight was canceled!"
Výhody: "Comfortable seats, nice crew, decent entertainment."
Výhody: "The crew was great. No leg room, seats and isles were too narrow. Had a soggy turkey wrap both going to and coming from Honolulu. It was not what I expected from AA. Will not fly AA again on a long haul."
Nevýhody: "No AC, and after boarding there was an issue with the; we had to deboard and wait nearly an hour to load onto another plane."
Nevýhody: "The entire entertainment system was down the entire 6 hour flight. Crew attempted to reboot the system several times with no luck."
Výhody: "Overall good value for money for a Economy seat. The aircraft is of a recent make & model with the latest amenities on board. Crew is friendly & departure well on time."
Nevýhody: "Exit seats on row 12 are NOT exit seats although they are sold as such. They have regular leg room. Only the left must seat has more leg room as the row in front in that spot does not have 3 seats."
Výhody: "Good entertainment. Gate agents friendly and efficient"
Výhody: "The only positive thing is that we got to our destination."
Nevýhody: "Horrible seats, no entertainment, the crew appeared as if it was their first flight."
Výhody: "Friendly attendants"
Výhody: "Crew was good."
Nevýhody: "Plane needs updated or put out of service. Uncomfortable for international flights. Monitors were few and broken in the main cabin."
Nevýhody: "The spacing between rows, the aisle and size of seats were terrible. I will go back flying British Airways and Lufthansa!!!!!"
Výhody: "The crew was friendly."
Nevýhody: "Far and away the most uncomfortable and worst value-for-money international flight I've experienced. This plane is so old it should be put in a museum. The warm food was terrible and the non-hot food was completely frozen so even if I wanted to eat it, this wouldn't be possible. Individual seat in-flight entertainment screens have been the norm for many years, yet this plane had the community-style in-flight entertainment. Half of the time, the screens weren't working, which just made matters worse. The total lack of legroom and chair ergonomics made getting comfortable nearly impossible. I was literally in pain sitting in these seats. I live in Prague and visit family in the US often. This was my first experience with American Airlines' newer direct flight option from Prague to Philadelphia; based on the extreme discomfort of the inflight features and to top it off it was the highest price I've paid for a flight back home...(total lack of value for the money! )I would go out of my way to make sure I never take this route again."
Výhody: "Everything went smooth and fast"
Nevýhody: "I was so disappointed as soon as I walked into the plane. It was very old plane and very dated. There was no entertainment center. It was a long flight with nothing to do. :( I will never fly with American Airlines to Europe again)"
Výhody: "Nice crew, plane clean."
Výhody: "See above"
Nevýhody: "See above"
Nevýhody: "I didn't make the flight because the connector to Philadelphia was delayed. The replacement flight isn't until tonight - 24 hours after I was scheduled to leave."
Výhody: "Comfortable, fast check in, nice staff, arrived a little early, great timing. Will fly AA again"
Výhody: "Flight was smooth, on time. Modern plane. Got the sense that careful aircraft maintenance is always a high priority. Courteous attendants. Large choice of movies."
Nevýhody: "Blankets but no pillows on this long red-eye. We need a pillow! Wrap was a bit doughy. no choices."
Výhody: "Efficient, nice crew."
Nevýhody: "Seats were rock hard. Terrible situation for a long flight."
Výhody: "Staff is friendly and helpful, great attitudes"
Nevýhody: "My initial flight time was changed to a longer layover for some reason. Which.. spending 6 hours in an airport is just not ideal"
Výhody: "The flight crew did a good job."
Nevýhody: "Throughout the boarding process, my spouse and I had a seat and pre-check, until we got to the airport and we were told they don't know why, but our pre-check was "dropped" so we needed to be rechecked in. What wasn't told to us was we would lose our seats and be put on the bottom of a waiting list. We were able to board bc other passengers did not show up, however we no longer had our seat preference, so I had a middle seat, although I'm a service member with a left knee issue so my seat needs to be an isle one. Also, there were no food choices that did not account for my allergy."
Výhody: "On time departure and arrival."
Nevýhody: "No own movie screen for a 6 hour flight. No snack/ nuts with drinks"
Nevýhody: "My luggage was inexplicably placed on a later flight which arrived an hour after my flight arrived."
Nevýhody: "I arrived at HNL nearly 2 hours before my flight. The check-in procedures at HNL were very poor. There were not enough operating machines to help passengers check-in. In fact, there appeared to be more non-functioning machines .than working ones which created a huge backlog of passengers. We then had to wait in another long line to have our bagged checked and boarded. This was one of the worse situations I've seen in a very long time."
Nevýhody: "Employees seemed like they didn’t like working for American. Flight was delayed and nobody informed us about it until it was past the past the boarding time. Missed connecting flight and booked on flight 5 hours past original departure time. Sat in an aisle seat and stewardess kept bumping my arms."
Nevýhody: "Flight was overbooked"
Nevýhody: "Agent at gate said overhead compartments were all full and no more room for any bag. So I had to check in my carry on luggage . To my surprise, there had many open space when I walked in the plane. The worst thing was my brand new suitcase was torn. I told the luggage agent the incident and she said they had no liability what so ever."
Nevýhody: "Flight was delayed 8hours"
Nevýhody: "My seat was broken and wouldn't recline very much at all."
Výhody: "The entertainment was a new release movie - liked that. The food was okay."
Nevýhody: "Seats not comfortable, especially for a 7 hour trip! My tray table broke and would not close. I informed a stewardess and she apologized for the inconvenience and did her best to duct tape it shut (twice). It's an old plane, I would not recommend for a flight more than 2 hours. Wasn't greeted at boarding. Had to interrupt staff to ask which side of plane I should walk down to get to my seat. I paid extra for 12th row - waste of money!"
Výhody: "Nonstop flight"
Nevýhody: "Nothing special about American. Boarding process doesn't make sense. People crowd the gate during boarding. Aircraft cabin is outdated. Would love to see, at minimum, power outlets for each seat. Cabin was frigid, does it need to be that cold?!"
Nevýhody: "They canceled my ticket for no reason"
Výhody: "The crew was wonderful and movie selection was excellent. They did not provide headphones however. Boo."
Výhody: "I loved that the on demand movies were free! The time went by so fast!"
Nevýhody: "I didn't like that it said Alaska Airlines but it was really American so I ran 4 terminals and had to go through agricultural inspection twice. The guy at the counter didn't want me to check in my bag because it was 58 mins before my flight. The lady at the station really helped me and let me check my bag."
Nevýhody: "No room, small seats and no food"
Nevýhody: "The wifi did not work and we were not offered any food, and the beverage choice was only water or coffee. Very old plane with broken seats."