It was on at the terminal we were at in Las vegas, we were all the way at the end of one of them, I think it was c.... Dates 41 42 and 43.... They were in a row from left to right and we were scheduled for 42.... Right before that 41 was loading and yet the line started on the right Chris crossed 43 42 over to 41 causing foot traffic confusion, and yet the left side in front of gate 41 was relatively empty...... Eventually some Delta step did come out and assist but for about 40 minutes it was quite confusing and crowded
Výhody: "Crew is amazing and friendly"
Výhody: "Customer service as always"
Výhody: "Crew was extremely friendly, service was great, and dinner was awesome"
Nevýhody: "Flight was late for one hour"
Výhody: "Nice plane, good service and pilots, great landing - no issues at all."
Výhody: "The crew was great!"
Nevýhody: "The boarding was the worst I’d ever seen! No structure, only 1 person was taking tickets to board and would stop every third person to go back to the counter and checkndomething, holding up the entire boarding process. We were supposed to start boarding at 8:05, but started at 8:35...."
Nevýhody: "Delayed takeoff by an hour because the plane was too heavy. Had to kick 8 passengers off the flight before they would takeoff."
Výhody: "The movies"
Nevýhody: "They didn’t have any blankets left it was really cold on plane"
Výhody: "5 hours delay"
Nevýhody: "5 hours delay"
Nevýhody: "The area in the back of the plane by my seat smelled like dirty feet."
Výhody: "Seats were horrible, we all booked together and a bunch of my group got bumped to a different flight."
Výhody: "Informative communications during delay"
Nevýhody: "Rushing to board resulting in bad customer service during boarding"
Výhody: "Food and entertainment not applicable"
Výhody: "Staff were friendly and helpful. Planes were clean and food excellent in first class."
Výhody: "very nice and willing stewardesses"
Nevýhody: "tragic little place for legs, lack of space"
Výhody: "On time"
Nevýhody: "Small air craft"
Výhody: "Direct flight to Prague ; crew was very courteous and apologetic for being late"
Nevýhody: "The seat could not recline (26F) and for a long overnight flight of 9 hrs it was very uncomfortable"
Nevýhody: "The seats did not recline/lean back. Especially on an overnight flight I was hoping to lean back a little to sleep."
Výhody: "Great flight attendants and very clean"
Výhody: "Timely, organized, polite staff and pilots. Delta gets 5 stars all around."
Nevýhody: "WiFi wasn’t working but we were informed so not really a negative just an observation."
Nevýhody: "Delayed due to problem with the door"
Výhody: "Time of the flight"
Nevýhody: "Space in the plane"
Výhody: "Great movies...."
Výhody: "early take off and early landing"
Nevýhody: "crying baby... passengers hanging out in the aisle... also lady sat in my emergency row seat and would not leave so I let her have it. also the lady next to that seat complained the whole time we tried to negotiate that seat. also the flight attendant that gave our section drinks seemed irritated and very rude. Older african american woman that stuck her finger in my face and the person next to me to ask her to stop her question as he picked up snacks that she dropped in the aisle. Kind of rude and kind of uncalled for. And the lady next to me (lauren) is an ER dr that had a layover in Atlanta for 4 hours to vacation with her fiance in the Caribbean..."
Výhody: "Understanding crew, and a helping attitude"
Nevýhody: "Multiple cancellations and a total of THIRTY HOURS OF TRAVEL TIME for what was supposed to be 5 hours of travel in the beginning. I am still sitting in a god damn airport as we speak."
Výhody: "Decent selection of in-flight entertainment. (The entertainment unit was sub-par to allow full enjoyment.)"
Nevýhody: "Older plane had undersized, non-responsive touch displays so passenger behind felt like a woodpecker. Also, retrofitted to provide in-seat power with metal box under seat in front of you makes it very uncomfortable for window passengers who don't have space to stow bag under seat in front of them or for their feet. (Uncomfortable on a long flight.)"
Výhody: "Row 40 was uncomfortable due to inability of seat adjustments."
Nevýhody: "Couldn't adjust seat"
Výhody: "The entertainment"
Nevýhody: "The boarding process is a bit backwards. They board by zones with the front of the plane going first, so if you're in the back you get stuck in the aisles waiting for these people to sit down. They should board the back of the plane first."
Výhody: "Service from the crew."
Nevýhody: "Quality and comfort of seats. Quality of food. The TV screen was from the 80s."
Nevýhody: "My roundtrip flights with delta were all delayed at least 2 hours. That's what you pay for for a cheap flight. There were no inclement weather and the staff didn't give a reason for the delay."
Výhody: "the staff"
Nevýhody: "your seating is ridiculous, to the point of dangerous! People could never get out of the seat rows let alone the isles. I will seriously avoid flying Delta again as there is no concern for safety or comfort. It is obvious they are more concerned with money than costumer service!"
Výhody: "The staff was really nice and the pilot was very open and telling us the status of the "on hold" that we were experiencing."
Nevýhody: "The flight was delayed but there was nothing the airline could do because it was beyond their control."
Výhody: "The food was good and the staff was competent and friendly. There was a large choice of inflight entertainment (but the sound was mushy)."
Nevýhody: "Although more comfortable than most, the seats were cramped (for 10 hours). Boarding was delayed 30", but we did not take off for 3 more hours. I really don't know why. It felt like the NYC MTA: poor communications. The boarding process required an avoidable half hour of standing in lines."
Výhody: "When I finally was assigned a seat (after my "Runaround"), I got a slight upgrade: Row 12 was a roomier seat and I got a choice of fruit for a snack."
Nevýhody: "Runaround by gate agent: The gate agent was located about 15 yards from the actual gate. I waited there 20 minutes before anyone showed up, to get a seat assignment. When she showed up, she said she would not give seat assignments for another 15 minutes, so come back then. When I came back she said she wasn't giving seat assignments; go see the person checking in boarding passengers at the gate. That agent said she couldn't give me a seat, but watch the monitor for my name for seat assignments, then come back. Why couldn't the first gate agent say that instead of giving me the runaround and wasting my time???"
Výhody: "Never ever get economy fare! Getting a seat at he gate is a nightmare!"
Nevýhody: "Seating assignment process. Length of time to talk to anyone at the gate. Pregnancy priority seating is impossible."
Nevýhody: "When I was transferred to Delta's website to book, the date was reset to 6 months in the future. It happened to be the same Monday the 26th so that's why I didn't notice. Delta refused to refund my money. This was a terrible experience and I plan not to use Kayak or Delta again!"
Nevýhody: "Didn't stick to zones when boarding customers. Gate agent basically let anyone board during pre boarding and priority boarding, why even offer it if you aren't going to make people adhere to the rules."
Nevýhody: "First day our flight got canceled 1 hour before leaving the airport. No good explanation given. Planes were landing and departing from Columbus just our flight got cancelled which made no sense. Over the phone no one was really helpful. Very bad experience with Delta"
Výhody: "Left on time and got in early"
Výhody: "Comfortable plane"
Nevýhody: "Travelled with some guys straight out of the Hangover movies. Going to Vegas for a Bachelor party and ogling and making comments on the flight attendant and other passengers! Nothing delta can do about that, It's part of life..."
Nevýhody: "No fruit and cheese available to purchase one the flight. Need more than cookies"
Výhody: "It was as fast!!"
Nevýhody: "Nothing was offered, my bag was checked at the door but no big deal"
Nevýhody: "Short flight didn't provide food or beverage service. Cabin crew announcements were rapid & muffled, difficult or impossible to hear or understand. Would not have felt confident if there'd been an emergency."
Výhody: "Overall this was a great flight. The entertainment system wasn't always working, but I was reading and its a short flight, so I didn't really care."
Výhody: "Its the way flying should be. The flight attendants were very pleasant and funny"
Nevýhody: "Entertainment system wasn't working all the time. Didn't bother me I was reading"
Výhody: "We liked the personalized tv screens on the back of each chair that allowed us to watch free movies. The flight crew was very nice as well."
Nevýhody: "We arrived at the gate early only to find out that they had changed our flight without telling us so we were almost an hour extra wait before leaving Vegas. Then that flight was delayed by about 30 minutes with no warning, just late!"
2 Times gate changed than final hour my seat changed , I think someone else paid better than me
Výhody: "I paid for seats"
Nevýhody: "Sure many"
Výhody: "The seat wasnt comfutable"
Nevýhody: "Flight was 3 hours delayed due to technical problems. Then it was moved up 40 min without enough time to have someone get back for boarding. Barely made the flight."
Nevýhody: "Excellent assisted transfer between Austrian Airlines flight and Lufthansa flight to Seattle in Frankfurt. Boarding in Frankfurt could have been handled easier in groups by seating. Friendly stewards, good entertainement and food options. Quiet B 747 plane, spacious overhead stowage."
Nevýhody: "very rude staff. I think what they do is illegal. they lie to customers and advertise wrong information. I wish i had the time to take them to court."
Výhody: "Lufthansa is always reliable. Flight was fine. The staff were kind and efficient in their jobs."
Nevýhody: "There is no inflight entertainment on these flight but I brought my own."
Výhody: "Even though it was economy class, I was able to sleep because it was very comfortable."
Nevýhody: "Not sure, I slept the whole flight."
Výhody: "Super comfortable"
Nevýhody: "Every think was very better"
Výhody: "Nothing. It didn't happen."
Nevýhody: "Flight to Frankfurt from Denver could have been on time so we would've made this flight to Prague."
Nevýhody: "Flight from dc to Frankfurt was delayed 4 hours. Flight from Frankfurt to Amman was cancelled and rebooked for the next morning."
Nevýhody: "The plane is still on the run way waiting for a gate & I’ll miss my shuttle bus to my next stop. Darn..."
Výhody: "Crew was kind but really bad quality price, bad food, no entertainment, lot of delays..."
Výhody: "The crew was great. Very friendly and provided excellent services. I was surprised that they serve food (a cheese sandwich) and drinks for a 40 mins flight. That would have never happened in the US"
Nevýhody: "We had to take a bus to get to the airplane from the terminal, which was no big deal. The bus driver was a little rough though."
Nevýhody: "Business class had economy seats which is not what you expect especially for an overnight flight"
Výhody: "Flight crew made up time to arrive on time despite late arrival. They are pretty amazing - they got a plane hundreds of miles in the same time it took the ground crew to get my bag from the plane to the baggage claim."
Nevýhody: "Frankfurt is just an awful airport. Too many landings and not enough infrastructure. Also tired of planes having to park thousands of yards from the terminal. The time to get the bag is as long as the flight. Each about 55 minutes. There is very little about German efficiency here."
Nevýhody: "Our flight was cancelled from Nashville to Chicago due to "mechanical issue" so we were unable to get on the flight to Naples. United rebooked us on a flight leaving the next day, and we are currently sitting in Chicago on a 6 hour layover. So no, I am not happy at all with this experience. We are missing a day in Italy and have been charged a day stay in Sorrento which we are unable to use. I have contacted United customer service to see if they can compensate us."
Výhody: "The crew was excellent! Quick services and very courteous."
Nevýhody: "The screens in the seats could be upgraded."
Výhody: "Once again the crew was great and helped me find a place to stow my carry on since I was in the emergency row. The snack was also very tasty."
Výhody: "Great crew and plane"
Nevýhody: "Inconvenient terminal from connecting flight. Boarding procedure was a zoo"
Nevýhody: "My luggage was lost. But that can happen with any airline. Lets wait to see how long it takes to get it back to me."
Nevýhody: "Online check-in did not work. When I checked in at the airport, I received only a middle seat."
Nevýhody: "We were advised upon check in online that we could check in but if we needed additional carry on items (1 was free) we had to pay a secondary fee. When attempting to do that online we were unable to, even though it showed the price to do so online was cheaper than the price at the gate. They made us fully check these bags once we got there and we had to pay $40 instead of the 15 or so it stated online. We had to be shuttled to the aircraft and had to wait because the first bus was closed by the operator. We had to wait until the second round for the bus to come back. During the flight the pilot did not mention any turbulence however during the entirety of the flight, including leading up to the landing of the plane, we experienced extreme rocking of the plane back and forth ( I’m aware that this does occur during landings while loosing elevation but this was an extreme case of that) and caused my colleague to get motion sickness which neither of us ever get on flights. I am very dissatisfied with this flight and operations of the airline company."
Nevýhody: "No entertainment on this flight"
Výhody: "The staff was courteous,friendly and helpful. The Plane was on time. The crew took time to tell us what we would be seeing as we flew, it was a beautiful morning for the flight until we experienced overcast skies in Austria- Germany. The staff did their job well with minimal comfort disruption."
Nevýhody: "I would take this flight again. The only thing I would change is unloading procedure of walking down stairs on the outside of the terminal, then loaded on a stand up bus for a rather long ride to the terminal. It reminded me of London. But, I guess it is something you have to deal with."
Nevýhody: "I didn't like going downstairs to the bathroom. I'm sure there is a good reason why we did it. Also, the seats are too close together for a trip of that length of time."
Nevýhody: "Boading priority was not possible, due to the massive amount of people crowding the entrance. Very hectic and uncoordinated boarding process. I always fly first row to be able to work with my laptop, however due to a last minute plane change the new A321 did not have a 1D or 1F, only 1A and 1C. I had booked 1D, but was moved back to 5D with absolutely no option to change back to the first row to finish my work. I had to sit sideways to be able to work, and it was extremely uncomfortable. I don't understand why they couldn't have moved me back to the first row and move the non-SEN/HON sleeping members back to 5D and 5F, or at least asked them if they would mind. The plane was massively late, and I missed my followup meetings at the airport."
Výhody: "Comfortable seats, good leg room, pleasant staff"
Nevýhody: "We were late arriving in Prague and then waiting for my luggage only to realise after waiting till the very last luggage THAT my luggage was left in Frankfurt and I didn’t get it til 21.00hrs - totally ruining my plans for my first night in Prague!!!!"
Výhody: "Crew !!!"
Nevýhody: "Very long distance to gate Z 69 with no time to cost my knee pain !!!"
Výhody: "The connecting flight was late and the airlines went out of their way to make sure that we and our baggage got on the flight."
Výhody: "Only best part of Lufthansa is newer planes. Smooth rides. However, I don't think they can count on their customers base only on one positive for long run."
Nevýhody: "Flights were late and boarding was caios, no one had any clue what to do. Blankets were filthy. Entertainment had limited choice. Considering I took six flights in this month, I will let it slide that they ran out of New movies. Worst part was food. Obviously, there is no quality consideration when they decide menu. Check Emirates or other similar fare bracket airlines to understand the gravity of Lufthansa food problem. If one reason I had to choose to drop Lufthansa from my future consideration then that would be worst food and drinks. I would strongly recommend that they should assign people who need additional time to board at the back of the plane. It will help them to go back of the plane faster and avoid gridlock in the middle. Another advantage is it will help other passengers leave plane faster at the end of the ride. Boarding process will be come significantly faster by filling the plane from back to front by loading passanger with children and who needs time at the first loading area at the back of the plane. Thanks"
Nevýhody: "Lufthansa never treats Prague as a destination almost always off stand, it never does this to a internal German flight always late arrival frustrating"
Nevýhody: "The second flight they board us then left us on the bus in the parking lot for 25 minutes breathing airplane fuel."
Výhody: "Very efficient, clean and comfortable."
Výhody: "United airlines a319 was quite shakey felt uncomfortable whereas the Lufthansa connection with the a320 was way better only a bit shakey but felt comfortable and enjoyed the flight."
Nevýhody: "United airlines connection was quite bad. Was 15 min late but didn't really mind it"
Výhody: "When in the air crew attentive"
Nevýhody: "Late boarding after allowing priority customer to board, Crew then took ages to start to finish boarding and taxi , Plane sent to furtherest runway, Made little time up,"
Výhody: "Boarding and flight was on time"
Nevýhody: "Seats and comfort was heavily compromised in economy class"
Nevýhody: "Boarding was in organizes."
Nevýhody: "Without having any real complains I felt the crew could of been more attentive and welcoming."
Výhody: "Everything was totally fine but nothing was noteworthy."
Nevýhody: "Plane was a little old and uncomfortable."
Výhody: "What a wonderful experience. My husband is a very tall man and he had commented on how much leg room there was in this plane. Everything was very comfortable, people were very polite. Wonderful experience. We also appreciated in the terminal in Munich the free coffee and newspaper stand when we left the plane. How refreshing it was to be able to get a free cup of coffee after a 6am flight. We will be looking into Lufthansa again!"
Nevýhody: "Missed this flight"
Výhody: "Beautiful aircraft!"
Nevýhody: "They ran out of meals, later got business class food and it was really bad even if served on ceramic plates , and real flatware, need to improve the food!!!!!!,"
Nevýhody: "The buses to the planes had no ac. It was like a sauna. The plane was not ready for boarding so you were in the bus for 25 minutes. It was in the 90s in the bus before they opened the doors"
Nevýhody: "No exaggeration: The crew rolled a beverage cart in front of the restroom while I was in there. I couldn't leave for about 4 minutes The food made me vomit. That's why I was in the restroom when they blocked me in My headset jack was broken. 500 movies aren't worth anything if I can't hear them"
Výhody: "Plane, amenities, crew, flight...all 5 *s"
Nevýhody: "Travelers should be aware getting around that terminal is counterintuitive and not efficient at all....Gate was crowded and confused....I don't understand the point if it's design....also not the place to exchange money...use ATM's"
Výhody: "The stewardess who served drinks and snacks were kind, fast, and efficient."
Nevýhody: "The woman at the United Airline check in counter before we boarded the plane was rudely yelling at everybody to board the plane. She was very unpleasant, not welcoming, no smile, just plane yelling."
I love KLM, its very spacious and clean and the landing is always very soft. Great Airline!
Výhody: "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."
Výhody: "Terrific hot breakfast in bus. class"
Nevýhody: "Window did not darken like the others."
Výhody: "The plane ✈️ itself the attendants . The entertainment on board. Really great"
Nevýhody: "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."
Výhody: "The crew was very kind"
Výhody: "Impressive service... amazing crew, very friendly and professional"
Nevýhody: "When its rain we shouldn’t walk to the air plain"
Výhody: "Usual faultless KLM experience"
Výhody: "very nice crew"
Nevýhody: "my baggage was lost"
Výhody: "Crew was great, very responsive and hospitable!"
Nevýhody: "more lunch choices, especially choices without dairy products."
Nevýhody: "Too hot inside the aircraft"
Nevýhody: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."
Výhody: "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
Nevýhody: "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"
Nevýhody: "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"
Výhody: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
Nevýhody: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Výhody: "Flying with KLM is a pleasure"
Nevýhody: "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."
Nevýhody: "Food had only vegetarian choices. No charging place and ambiance was noisy"
Nevýhody: "You are almost always late!"
Nevýhody: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Výhody: "Professional crew. Good boarding."
Nevýhody: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."
Nevýhody: "The movie selection did not seem extremely varied."
Výhody: "Friendly in-flight personell"
Nevýhody: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Nevýhody: "infotainment was down. Lost my luggage the flight was delayed"
Výhody: "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
Nevýhody: "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."
Výhody: "Service, technology"
Nevýhody: "Could not print by boarding card and was not allowed to board in Amsterdam"
Výhody: "Delayed flight but staff apologized as for safety reasons."
Nevýhody: "Very late arrival"
Výhody: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Nevýhody: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
Výhody: "The food service was good and the flight attendants were friendly."
Nevýhody: "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."
Výhody: "Decent seat size. Sorta slept the whole flight."
Nevýhody: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."
Výhody: "In flight food was enjoyable"
Výhody: "The flight attendants could not do enough for you."
Nevýhody: "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."
Nevýhody: "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."
Výhody: "Flight was on time and quick and comfortable"
Výhody: "Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth."
Nevýhody: "The food was okay, not that great."
Výhody: "Ground staff at Manchester very helpful"
Nevýhody: "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."
Nevýhody: "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."
Výhody: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Výhody: "Loved the service...everything was excellent"
Nevýhody: "The bus class seat was a bit narrow at the feet"
Nevýhody: "Flight from Amsterdam was 2 hours late. Caused me to miss connection on train from London to Leeds which then cost me 124 pounds to rebook. No information was forthcoming at all at the airport and there were 3 different departure times given. Absolute chaos. The airline is a joke"
Výhody: "Catering is ok"
Nevýhody: "Seats comfort really old school"
Nevýhody: "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."
Výhody: "The constant supply of food that was offered to you. The crew was nice and always helpful."
Nevýhody: "The process of boarding in Amsterdam was not organized and felt more stressful than it needed to be."
Výhody: "Short layover connecting from US flight and luggage transferred ok to destination. Food option not great but at least they didn't charge for it unlike some other airlines. No entertainment but to be expected on such a short flight."
Výhody: "Boarding was very efficient."
Nevýhody: "Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good."
Nevýhody: "I slept didn't have snack offered and no entertainment"
Výhody: "All is great."
Nevýhody: "Nothing is not good."
Výhody: "Great service and yummy food."
Nevýhody: "The jack for the TV was broken! For seat 4H during my flight from Helsinki to Tokyo. I paid a business class ticket but had No audio for the television! This should be fixed immediately and I think I should receive something for the inconvenience and in return for the high price ticket I purchased!"
Výhody: "The crew were professional and courteous"
Nevýhody: "Nothing, as it’s a short flight!"
Výhody: "Everything! I never knew Finnair was such a great airline."
Nevýhody: "Other than maybe the lengthy layover time, which probably can't be helped, nothing could have been better."
Výhody: "Terrible check in in NY. 3 customer service reps for premium, 1 for economy class. [Flew premium economy to Helsinki and business to Warsaw] arrived late to Helsinki. Had to wait 8 hours. Food on the plane to Helsinki looked like vomit Never again. Afraid that on a way back the plane will be late again"
Výhody: "Lost my baggage"
Výhody: "Time schedual"
Nevýhody: "Over duty for extra weight"
Nevýhody: "Did not like stress of having to check in 24 hours ahead of time just to get a free seat assignment. Why should we have to purchase a seat on a plane we already bought a ticket for?"
Výhody: "The meal that they served was great."
Nevýhody: "The leg room for someone that is 6ft 4in is not the best."
Výhody: "It was a pleasant enough trip. Friendly crew, surprisingly decent food for a flight, and some decent entertainment available, though admittedly my headphones broke within a couple of hours for some reason, but by then I was nearly asleep anyway."
Nevýhody: "It wasn't very comfortable and I had basically no leg room, but then, I sat in economy, so I can't be too surprised by that. Otherwise it was a good flight."
Výhody: "I like the crew, the new aircraft, the airport in Helsinki, the business lounge in the airport"
Nevýhody: "There was nothing that I truly disliked. I thought the food was mediocre and the business seat rather lumpy"
Výhody: "The shorter flight to Zurich was on a smaller plane than the overseas one, but I'm not sure what model. It seemed about average for comfort; overhead bins held my backpack easily, while I find many older planes do not. Coffee or soda was free, everything else was for sale. Attendants on this flight were very busy and very friendly. Check-in was run very efficiently. My check-through luggage arrived intact. Overall a good experience on a two-hour journey. Plane arrived about 10 minutes ahead of schedule, which is always a plus."
Nevýhody: "No real issues with this flight. it accomplished my objective - to get to Switzerland intact, with a minimum of fuss."
Výhody: "Great customer service; food was good; excellent movie selection"
Nevýhody: "For some reason about half of the passengers had to have their boarding passes reissued so departure was delayed- thus arrival was delayed & some passengers missed connections- I had plenty of time so it wasn't an issue for me"
Nevýhody: "Completely destroyed our itenerary"
Výhody: "Everyone was polite and helpful and did everything to make flight comfortable"
Nevýhody: "Plane tiny and not very comfortable, but the flight time is pretty short so it is not bad overall"
Výhody: "They were on time"
Nevýhody: "Low level service, quarrel at the check in about size of the hand luggage (fits all standards, excepts self imposed Finnair rule <8 kg). Poor to no service."
Výhody: "No frills but efficient"
Nevýhody: "Food choice limited"
Nevýhody: "Experience was totally let down by the airport; nothing to blame the aircraft staff though. Avoid Helsinki airport like the plague for stopovers: bad signage, woeful information how to get to the city efficiently in English. HORRIBLE experience when trying to get lost property: you got to PAY for your initial email or pay top dollar just for a stupid and aggravating phone call!!! The number of exclamation marks is not exaggerated here. You can't even ask if they even have the item in their possession. Rarely had such a bad experience at an airport, and I travel a lot for work. This alone makes me think thrice about EVER getting Finnair again. Same company that manages the airport, so I'm giving this flight a bad review."
Nevýhody: "Btw you have cancelled my flight!!!!!!!! And sent me just an email."
Výhody: "leg room, service, movie selection"
Nevýhody: "the arm rests don't go up, the food was weird. It's nice that they served two meals but both of my vegetarian option meals were cold and unidentifiable."
Nevýhody: "Crew wasn't attentive. Seats were small."
Výhody: "Yes, in general I like American Airlines so I was happy with flight in general"
Výhody: "Great crew and service"
Nevýhody: "Uncomfortable seats. Not only no space to get comfortable but the seats themselves are not comfortable. We had better constructed seats on the hopper from Edinburgh to London. It is unconscionable that long flights are so uncomfortable!"
Nevýhody: "Plane too small. Avoiding Airbus jets from now on!"
Výhody: "Vistas along Mediterranean departing Nice"
Nevýhody: "Interesting conversation with fellow passenger"
Výhody: "direct flight from Helsinki to Miami was good"
Nevýhody: "Only few movies, announcements were very quiet, the pilot barely spoke English, flight was 2.5 hours late."
Výhody: "Well this was a first for me. The flight was overbooked and some one wanted to go to New York. Finn Air asked me if I would give up my seat they would get me on the next Finn Air flight to Chicago. I did and they even up graded me to business class on the next flight. It was the best flight experience of my life. Great food, hosts, and service. It was very comfortable the entire way."
Výhody: "The crew was friendly."
Nevýhody: "The seats are cramped and the most uncomfortable I've ever sat on. An 8 hour red eye flight made it unbearable. The food is pretty terrible too. This is the last and only trip I'll be flying Finnair."
Výhody: "Everything was great. They made a nine hour flight actually enjoyable."
Nevýhody: "LATE DEPARTURE DUE TO PLANE HAD NOT ARRIVED ON TIME"
Výhody: "The cabin was very clean and the flight was smooth dispite heavy crosswinds on approach."
Nevýhody: "The boarding was awfully slow, and the flight departed nearly half an hour late. The cabin crew offered free water and coffee, once. Even then I had to ask the flight attendant, they did not ask me. No entertainment on the flight, magazines were rather pricy so I read a book and caught up with some sleep."
Výhody: "Tiny turboprop. Ok flight."
Nevýhody: "Was not allowed to bring standard-sized suitcase as carryon: it does not fit in the overhead. This means I had to check it to final destination which I do not like to do."
Výhody: "We had a row to ourselves with a seat between us. The flight was smooth. Blueberry juice. Competitive pricing."
Nevýhody: "Having to pay to reserve seats."
Výhody: "The crew was great. The plane was either fairly new or recently refurbished. The new thinner padding on the seats was not a problem at all. For an inexpensive flight they gave a good value."
Nevýhody: "The food was decent but not special."
Výhody: "Plane was nice, new, every seat had an entertainment system. Crew was very nice and did their best to accommodate my needing a gluten free meal. *This was an Iberia plane, not an American Airlines plane."
Nevýhody: "The Iberia web site, and web app were not functioning properly. I want able to save any of my personal information such as phone number or known traveler number. I was unable to select a gluten free meal prior to the flight since the web app and website were not working. I tried calleding Iberia customer support over 10 different times and was never able to speak with a representative. The customer support prior to the flight was non-existent."
Výhody: "Polite crew.. 2 meals.. very smooth overall"
Nevýhody: "Not enough leg room.. had to physically climb over neighbor to get to the aisle"
Výhody: "The crew were lovely, as were the people checking us in at the airport!"
Nevýhody: "We waited 3 hours to fix a water problem on the tarmack and were seated in the middle of a large group of school kids. Would have been happier without those 2 elements."
Nevýhody: "I sat in the window seat. Trying to get out of the row is very difficult. The arm rests do not rise high enough to get around without needing to climb over them."
Výhody: "I flew with American to London and with British in the way back... British air is such a nicer experience from the food, to the crew, to the entertainment."
Výhody: "It was cancelled"
Nevýhody: "It was cancelled"
Výhody: "Seemed to be a little more leg room than usual. Crew was courteous and efficient. It was an American Airlines trans-Atlantic flight that arrived early. Overall a good flight."
Nevýhody: "The response of the American Airlines entertainment system is as slow as pond water, although the choice of entertainment was very good."
Výhody: "My son and I requested gluten free meals when we reserved our tickets. When the meal was being served the crew had NO record of our meals needing to be gluten free. So we had to get one of the meals that was being offered. This was unfortunate and they made no other attempts to rectify the situation. Also, many TV monitors were malfunctioning, including mine which did not have clear sound. It was jumbled and not even clear enough to make out words in a movie or song on the radio channels. Thank you, Emily Snyder"
Nevýhody: "BA lost my baggage. The sandwich they offered was uneatable. Marshall Hoffman"
Výhody: "Crew, boarding, cleanliness of the plan, and all other aspects other than food were good/excellent."
Nevýhody: "The vegetables in the meal / salad were still frozen….inedible. In the morning in the asian vegetarian meal it was simply fruit…that was it. No protein source. I have been on many BA flights and the food has not been this poor, so not sure if the carrier who services food source has changed."
Nevýhody: "For an international flight I have never seen such small seats, the entertainment was awful. My tv was in black and white. I didn't even want to try the food as looked bad."
Výhody: "Flights were on BA not Finnair"
Nevýhody: "Ba website did not work properly."
Nevýhody: "When I arrived at CMI no ticket was issued for my second leg, so I could not use the internal transit bus to at Terminal 5 at ORD ("for ticketed passengers only). I had to exit use the external train (which was delayed) and go through the very slow Terminal 5 security. Almost missed my ORD-LHR flight (arrived at the gate after the official closing time)"
Nevýhody: "No luggage and you had 4 hours! And 20 min late. Not good"
Výhody: "Crew was super nice"
Nevýhody: "Don’t pack people in like sardines! Our seats were so close it was in humane! Also we were in the back of the plane and it was uncomfortably hot! Why are there no individual a/c blowers over each seat!! Because of the heat and the cramped seats had to keep getting up and standing in the back because I was so claustrophobic!! Miserable, miserable, miserable!!!"
Výhody: "The crew was very nice"
Nevýhody: "Long delays, started in Las Vegas all the way thru to Athens"
Výhody: "We got to our destination"
Nevýhody: "Everything. Possibly the worst airline in Europe."
Nevýhody: "Ordered special meal, did not get it so did not eat. Cabin crew unfriendly. Old aircraft so could not hear the announcements. Screen did not work. Bags took ages to come out despite being priority. BA has definitely gone downhill."
Výhody: "Seats were nice"
Nevýhody: "Complementary water... It was a decently long fly not to offer anything."
Výhody: "Comfortable seats"
Nevýhody: "Inadequate frequency and quality of service by flight attendants, mediocre food, small portions at dinner service, poor responsiveness of seat controls, incredibly poor resolution and small sized video screen in business class. Nothing but candy and pretzels available for snacks between the long time between meal services. No separate jetway for first and business class passengers. Several hour delayed takeoff after boarding due to multiple maintenance issues and equipment failures."
Výhody: "Got to Prague safely"
Nevýhody: "Old plane. Tired attendants"
Nevýhody: "finding the gate only 30 minutes before eprture in long walk for 76year old man glass of soda for $3.50"
Nevýhody: "Have to pay for everything even soda and snacks"
Nevýhody: "Never took the flight because BA would not rebook me on a later flight after delays on their side caused me to miss my original flight, even though there were seats available on the later flight. This cost me a lot of time and money, but BA made out like bandits -- selling my original seat, and then selling out the next flight (because the delay!). Nice rip-off."
Výhody: "Crew was great. Accommodating and welcoming."
Nevýhody: "Food quality could have been better. Snack was very poor before landing."
Výhody: "Good food great service"
Nevýhody: "The guy seated next to me was too big for his seat and he took up about 20% of my seat. Absolutely disgusting. My seat should have cost 20% less because I did not have access to my full space. Crew should be trained to not allow customers who cannot fit into a single seat to only have a ticket for one seat. The crew identifies bags that do not fit, they should do the same thing with people."
Výhody: "Quick flight, good service."
Nevýhody: "No complaints about BA here! Only thing is that there was a group of rowdy young men who were very loud the entire flight, and I'd wished the flight attendants would have asked them to quiet down. But I really don't know if that's appropriate/part of their duties!"
Nevýhody: "No free food even though international flight. Plane delayed on Tarmac. Luggage was left in London and did not make it to Prague until next day."
Nevýhody: "Missed planned event"
Výhody: "The crew was outstanding."
Nevýhody: "Cramped seats. Hot and sweaty. Poor food quality. Stingy on beverages"
Výhody: "Food good! Crew friendly"
Nevýhody: "Food was great and plentiful! The crew were friendly and helpful. Seats were compact. But that’s usual for airlines. Plan extra time for customs...aaaaugh!!!! Two hours! I’ve never had to wait that long before."
Výhody: "Service was excellent"
Nevýhody: "Food was served cold. They came back later and offered it hot, but it was way later."
Výhody: "cheaper pricing"
Nevýhody: "no mention of visa entry to US when I booked my trip !! caused me all sorts of problems .... you must make double and triple check that when booking a ticket to a country that requires a visa it is a 'click to accept' thanks"
Výhody: "The seats were surprisingly comfortable."
Nevýhody: "The service was kinda rude."
Výhody: "BA crew was much better this flight"
Nevýhody: "Crew attitudes"
Výhody: "speediness of boarding"
Nevýhody: "too slow service, it took almost to landing to get offered drinks and sale, crew weren't very efficient."
Výhody: "I made it finally to Prague."
Nevýhody: "British Airways did not have a plane available in timely manner. They were jerking us around with the departure time. They changed the departure time over 6x. The range was zero to 3 hours late. Finally, we departed about 80 minutes late. The blame was on weather but I did not believe them. I looked from the window - weather was fine with slight drizzle and about 3000 ft overcast. Also, the flight to Prague had no food but mostly no drinks no sodas. I'm questioning their business practices when they were asking about 5 pounds for a drink. I will fly with some other airlines next time."
Výhody: "British AIT flight attendants are the nicest"
Nevýhody: "The metal entertainment boxes where your feet go- io am 183cm and the boxes don’t allow me to stretch my legs"
Výhody: "Leg room was good. Direct flight to Europe."
Nevýhody: "Old plane. Poor seat entertainment - TV was terribly old and outdated. No plugins at the seats. Seats were smaller than most economy seats. Food was pretty poor, and drinks were very small and not enough for a 10hour flight. Expected A LOT more from British Airways. This flight was poorer standard than many low cost flights. We have done a lot of traveling overseas and this was one of the worse flights."
Výhody: "Just perfect ⭐️⭐️⭐️⭐️⭐️"
Nevýhody: "Nothing wrong"
Výhody: "The flight was great. Business class is the way to go if it’s in your budget. However, the British Airways photos of business class does not quite reflect reality. It’s just a regular seat with more leg room."
Nevýhody: "got to the check-i counter and didn;t realize my ticket didn't include a checked bag. Was charged 65 pounds.---a bit high in my opinion. The disclosure was not at all prominent. Was surprised and disappointed at the price. Also, was never served water during the overnight flight. Am accustomed to flight attendants coming through the cabin a couple of times with water."
Výhody: "Easy flight"
Nevýhody: "No food or even water was available without paying"
Výhody: "New plane"
Nevýhody: "THEY CHARGE FOR ALL DRINKS APART FROM WATER Tight leg room"
Výhody: "Great crew who managed brilliantly under the circumstances...."
Nevýhody: "The aircraft was unbearably hot - crew member in rear economy member said it was 42 degrees at one point. Took almost 2 hours to get the back of the plane (where I was sitting) down to 27 degrees. Understand that temperature can only be reduced in small increments but why was the temperature on board allowed to get to 42 degrees prior to boarding?? The crew were brilliant, and hats off to them for working in such difficult conditions."
Výhody: "Flight nice, crew pleasant."
Nevýhody: "Now have to pay for water and soda! How low can British Air go. Didn't think they were trying to become Ryan Air!"
Výhody: "New plane. Adequate comfortable seating. Relatively punctual."
Nevýhody: "You have to buy even water so it feels like a low cost airline."
Nevýhody: "way too much of bad to be listed. But can say for certainty that I will avoid to book with BA in the near future."
Výhody: "Earlier arrival"
Nevýhody: "Not enough room tor luggage, I did not have any, but many people had too much, they were not able to put it in the available space. People should NOT be allowed to take soo much luggage into the cabin. In Prague it took more than 30 minutes to get our bags!!!!The WORST I EVER EXPERIENCED..."
Nevýhody: "Delayed as usual"
Výhody: "The crew were extremely friendly and helpful."
Nevýhody: "Considering there were a couple of empty seats I don't see why I had to check my bag."
Výhody: "Flight was delayed because of no AC, but we were put on another plane and the flight was only delayed an hour"
Nevýhody: "Initial boarding. We stood in line for at least 30 - 45 mins to board the plane"
Nevýhody: "Only food options had to be purchased. Not even coffee was offerrrd."
Výhody: "the crew and pilot were particularly nice and informative"
Výhody: "very friendly and helpful staff. by chance small upgrade to comfortable seats next to the emergency exit."
Nevýhody: "no food, no entertainment system, no facility to charge cell phones."
Výhody: "exelant crew ans service"
Nevýhody: "overprice for extra bag"
Nevýhody: "There was a loose screw on the plane and they did not detect it until the flight was about to take off! We had a delay -- though not too long, this was preventable."
Nevýhody: "The plane is not comfortable. Especially the number of toilets is very small: only 1 (ONE) on each side in the touristic part. And it is on the flight London-Las Vegas (10 hours)! One has to go for taking some drink himself. Not enough drinking was suggested during the flight. The screen is very bad. No real choice of movies."
Nevýhody: "BA lounge sucks big deal! Awful food, full of old and sleeping people, felt like a nursing home."
Výhody: "No crying babies."
Nevýhody: "Late, late, late. Then they informed me that they didn't know where my luggage was. What a crummy, long day."