Výhody: "Everything was comfortable."
Nevýhody: "I can't think of anything."
Výhody: "The crew were friendly, helpful, and attentive. I'd love to fly with them all the time"
Nevýhody: "The business class seat felt a bit claustrophobic when in lie flat mode"
Výhody: "Food was good and plentiful."
Nevýhody: "There was no way for us to reserve seats with extra leg room 48 hours before the flight. Had to sit in agony for a 9 hour flight because of height"
Výhody: "Crew was great. Seats were uncomfortable. No air. It was extremely hot."
Výhody: "Crew was great, food was great, timing was great! (Got to LAX about 45min prior to scheduled arrival), however seats are very narrow!! Good enough for a short (2-5 hour) flight but definitely not for a transatlantic one!"
Nevýhody: "Everything great but the seats..don’t expect too much of a leg room in the 777 Boeing...unless you get the exit row in economy or you book a business class!"
Výhody: "The seat was much better than other airlines' economy seats. Great food and lots of it. Excellent attendants. Zurich is the best planned airport for changing to next flight. I'm going to try to use Swiss as often as I can."
Nevýhody: "Free Wifi."
Výhody: "Crew was amazing"
Výhody: "Service was slow, but fine."
Nevýhody: "* Couldn't online check-in * Seat selection was not honoured * Plane model not as advertised * No entertainment on board"
Nevýhody: "They charged about $230 to convey my skis, compared to about $80 for the first bag. This is such ab unexpectedly big difference as to be a trap. Swiss Air are, in my opinion, con artists. Do not fly with them."
Výhody: "האוכל והשירות מצוינים והטייסים מצוינים"
Nevýhody: "מקום ישיבה צפוף מידי"
Výhody: "Swiss quality, punctuality and reliability."
Nevýhody: "No negatives."
Nevýhody: "I am still in Budapest and was not able to fly back on my Hungarian passport."
Výhody: "Attendants were attentive and efficient"
Nevýhody: "Getting from one the deplaning pad to a gate on the opposite side of the airport was daunting given that we were running 1/2 hour behind schedule. We made it with barely enough time, but our luggage did not."
Výhody: "Swiss air Business is an excellent choice. I will fly this Airline again. It was extremely comfortable, service was excellent, and the flight crew made up our lost time in the air. We had a tight connection and they waited for us."
Výhody: "We were pleasantly surprised at how good the food was! An added bonus was the chocolate they gave us. Crew was professional and courteous."
Výhody: "The plane wasn't totally booked and very clean"
Výhody: "Good seats for my wife and i: window and aisle seat"
Nevýhody: "Only glass of water free...coffee is 3.50"
Výhody: "Checkin was smooth, cabin crew and service was great. Absolutely no complaints."
Nevýhody: "Nothing. All was exceptionally good."
Výhody: "Clear, relatively comfortable plane. Free ski bag."
Nevýhody: "Again, incredibly unhelpful re: my unusual situation. Flight attendants rigid and unkind to the woman next to me with a dog in a case. Almost like automatons. But that's typically Swiss, which I appreciate but they could definitely humanize a bit more!"
Výhody: "Great service & lots of room to sleep"
Výhody: "All good with this 1:20 min flight."
Nevýhody: "Everything was good. Seats much better and bigger comparing with international flight what should have been opposite - on longer flight - more comfortable seats than for the five times shorter flight."
Nevýhody: "Roughest flight ever, many people got sick, too much turbulence to fly"
Nevýhody: "This flight was missed due to the delay of the first flight."
Výhody: "The flight ,food entertainment was very good. But I don't understand the SWISS airline logic. When I did the check in in Prague and got my boarding pass the told me that the system picked me to have the additional random checkup at Zurich airport. Its ok. If it’s done for security reason why to tell the people ahead of time that they will have additional checkup of bags and personal stuff. If you want to do it for security reason do it ( I want to be safe) but don’t do it for the check mark , it doesn’t make any sense and doesn’t protect us."
Nevýhody: "I am a frequent flyer from HK to Western Europe and it’s a problem transversal to the majority of the airlines. Service quality drops significantly when coming to Asia. Flights to Europe provide exceptional service."
Nevýhody: "The headset outlet is still the old one, so you can't use your own ."
Výhody: "The plane was very clean the seats were neat and everyone was very friendly."
Nevýhody: "Seats too small."
Výhody: "Got bumped to business class."
Nevýhody: "What's not to like about that?"
Výhody: "We actually did not fly with Swiss Airlines to Thessaloniki. Our flight was re-booked on another flight the following day with Aegean."
Výhody: "Crew was great."
Nevýhody: "My wife is strictly Hindu vegetarian. We had entered her food choice at Swiss web site months before. She didn't get the food while going to Zurich and coming back to Boston. She remained hungry both ways. Although we were in business class while coming."
Výhody: "The chocolate"
Nevýhody: "No outlet for charging electronics. No free checked luggage. My carry on (of usual size) was deemed a bit too big so I was forced to check it in."
Výhody: "Flight attendants where very nice and attentive. Good choice of movies and shows for adults and kids. I usually don't eat airplane food but it looked fresh and my kids enjoyed the breakfast very much with fresh baked bread and croissant. My flight was delayed by one hour but it was a problem caused by the airport not the airline. I still made my connection and I received my suitcaises right away."
Nevýhody: "Boarding was a little chaotic"
Výhody: "Crew; polite helpful and professional."
Nevýhody: "Seating, and the pre booking process. The cost of endless add for a decent flight. Ex. buy a ticket but you didnt buy a seat, luggage, meals, wifi,"
Výhody: "Everything!! This airline is a huge breath of fresh (old?) air. It reminded me of how air travel used to be. No baggage charge - we only checked one bag. There was plenty of great food and drink - alcoholic drinks were free. We will definitely look to use SwissAir whenever possible."
Výhody: "They put us in a nice hotel"
Nevýhody: "Flight was delayed for more than 1 hour and it was overbooked. So they put us on a united flight for today. This flight is also overbooked."
Nevýhody: "Flight from Barcelona was delayed for 2 hours, so we missed the flight from Zurich to New York."
Výhody: "Crew was nice and I loved the TVs keeping us up to date on the flight and our connection. We were even early boarding."
Nevýhody: "Everything was good."
Nevýhody: "Both flights were excellent. At Zurich airport is were I was disappointed in some staff at the gate. Two employees were rude towards me but the flight home & the staff made up for it for being very friendly & helpful. Over all would fly Swiss air again"
Výhody: "The flight attendants were very nice and the chocolates were nice. Food was mediocre and I'm not sure I'd take Swiss again."
Nevýhody: "Seat pitch was too small and the food didn't taste that great. I was lucky enough to get a whole row to myself but on the way back I did not and there is not a lot of room at all. And for an 11 hour flight it was really uncomfortable!"
Nevýhody: "Flight attendant spilled hot tea on me and he didn't help me out. The other flight atttendant assisted to my burns. I have 2ond degree burns on my arm from this incident."
Výhody: "My wife got travel sickness and the crew was very very nice to help her out by offering her a place to lie down and other offerings"
Výhody: "Best flight in years. Attentive crew, very good food and wine, on time. Strongly recommended."
Výhody: "The attendants were cordial"
Výhody: "Food, service"
Nevýhody: "Room in economy"
Nevýhody: "I could notice The crew was really attentive and took good Care of passengers Who speak german or were from Swizertland, meanwhile with The rest of The passengers they were not really nice at all."
Výhody: "I have a moderate fear of flying and our plane experienced turbulence while passing through some clouds. I asked the flight attendant if everything was okay, and he smiled and explained that there was some rain on the way to Switzerland. I really appreciate when the crew takes the time to explain what is going on. Knowing what to expect helps me deal with my fear. Because of the flight attendant's willingness to explain the details of our flight, I felt more comfortable during the remainder of the trip."
Výhody: "The food and staff were very good."
Nevýhody: "You should board the plane from the back so people aren't climbing over each other. Paying to pick a seat is a huge turnoff. Economy very cramped. Lufthansa was better on that."
2hours delayed and didn't give notification right away 🤷♀️. I even lost my food to rush to go to the airport. Paid $60 for seafood plate ending just leave it almost halfway on my way to the airport find out the flight was delayed. I wish they have more accurate policy to let passengers knows for any problems about the flight as soon or as early they can
Výhody: "Plenty of room."
Nevýhody: "Heavier snacks."
Nevýhody: "Flight delayed for 2 hours"
Výhody: "I never boarding this flight."
Nevýhody: "Better communication skills."
Nevýhody: "On board entertainment was inop, making for a long (4) hours flight."
Nevýhody: "Flight was delayed almost 3 hrs. Ran out of food right before my row. I upgraded my seat but feel I got the short end of the stick."
Výhody: "Crew was very attentive"
Nevýhody: "Delta staff at the airport JFK"
Nevýhody: "My 'window' seat had no window! Feeling was claustrophobic"
Výhody: "The service by delta employees for this leg of my journey was beyond great. The leg room was above average."
Nevýhody: "Leg room. Never can have enough leg room."
Nevýhody: "After a delay of about an hour on a very full flight the gate agent asked for volunteers to check their rollaboard suitcases. The gate agents then allowed those who checked their rollaboards to board before Zone 1,which was fine. However, a bunch of people without gate check stickers on the rollaboards were also allowed to board before Zone 1, which was aggravating. There was a long delay on the tarmac, during which we had to pull back to the gate or to a maintenance area before we finally took off. When we arrived in Vegas there was no gate for us to pull into, which led to another long delay of an already long and delayed flight."
Nevýhody: "at last minute itinerary was changed.. instead of routing through Brisbane, was now routed through Sydney. Flight from Sydney to LAX was delayed by 4 hours, then missed flight LAX to LAS... overall long delayed arrival. Checked the route through Brisbane, and those flights we're all there, departed and landed all on-time... so wondering what the reason was for the change of the itinerary without a cause (no cancel or delayed flights through Brisbane)"
Výhody: "clean plane, crew was very friendly."
Nevýhody: "no dessert in meal"
Výhody: "The crew was fantastic and very carrying when I wasn’t feeling well. They checked on me multiple times! The food was also really good for airline food!"
Nevýhody: "The security process in the Prague airport is so ridiculous. There are security agents who screen you in the baggage drop off line that makes the line take a very long time. Once you finally get your sticker from them it’s a quick trip through customs. Then the pain really begins with a security scan st each individual gate to enter a boarding area for the plane. Then I was pulled for extra security where a male agent touched my but with some sort of swab with no warning. He then claimed to not speak English (with zero accent when I asked him a question). It was a humiliating and very long process all run by delta!"
Nevýhody: "Security in PRG was little bit strong They ask my about my last job - 15 years ago if I did not fight with my Manager(I forgat his name)"
Nevýhody: "The pilot was a Daredevil"
Výhody: "overall flight great,pleasant trip, courtious well informed crew"
Nevýhody: "In flight entertainment screen down"
Výhody: "This was a much bigger plane so my comfort lever was better."
Výhody: "crew was nice and pilot was informative."
Nevýhody: "1. flight was delayed twice, which meant my arrive was delayed in Cincinnati. 2. boarding was a nightmare. After 2 delays, I was crammed into zone 4. I dont fly as often, the seats space seems to be getting smaller. 5. I sat next an overweight person. I didn't like my personal space violated. 6. The flight offer movies, I slept. Yet kept getting elbowed by this overweight neighbor. 7. I am a single, independent person. I prefer to sit near the front. First on and settled and 1st off and gone!"
Nevýhody: "The landing was somewhat frightening."
Výhody: "The flight crew was friendly and personable. Beverage service was consistent and efficient. Entertainment and free WiFi messaging were great perks."
Nevýhody: "The positives don’t even come close to offsetting the misery of Delta’s seats. I honestly don’t remember the last time I was so cramped and uncomfortable. I’m not an abnormally large man - 6 feet 200 lbs - and there was no room for my legs or my shoulders in an “upgraded economy” seat. I fly weekly for work on another major airline, and only took this one in a crunch. But I am quite certain this was my last Delta flight and I’ll be advising others similarly. The service and entertainment aren’t sufficient to mask an awful seat configuration."
Výhody: "Nice flight attendants"
Nevýhody: "Freezing flight."
Nevýhody: "I didn’t like having to pay for bags and headphones."
Výhody: "Great service, comfortable plane"
Nevýhody: "Waited 45 minutes for de-icing"
Výhody: "Service was great. Regular drinks and snacks."
Nevýhody: "Too many announcements"
Výhody: "comfortable seats"
Nevýhody: "delay delay delay"
Nevýhody: "Food sold out and there was nothing left"
Výhody: "Special staff great pilots snacks free movies safety"
Nevýhody: "Everything was great"
Výhody: "Quick friendly service from crew and captain."
Nevýhody: "First class seat was broken was reclined and super uncomfortable the whole flight the plane was super outdated and old."
Výhody: "Good selection of movies/shows."
Nevýhody: "Flight was delayed half an hour due to “medical emergency”. Guy passed out as we were about to take off so we turned back to the gate and sat on the plane for over 30 mins while we waited for medical personnel to check the guy out. Then had to wait another 15 mins for the fuel truck to refill us because we had burnt so much sitting there. I understand that we had to turn back due to his condition but why was he not removed from the plane and put on a later flight when he felt better instead of making all of us late? You would think after all this the crew would be kind and appreciate our patience but 2 of the flight attendants were the exact opposite of that. Both of them were very short with people and the one kept rolling her eyes at people as they were handing out drinks. The only thing I would give 5 stars is the tv entertainment. My seat wouldn’t even recline for me to enjoy though."
Výhody: "It was whatever"
Nevýhody: "I liked it all"
Nevýhody: "I froze on the way to Las Vegas and there weren't enough blankets."
Nevýhody: "Female flight attendants were rude and acted like the passengers were a bother. Tried to move to an emergency row after the doors closed, which was empty and the flight attendant refused stating we had to pay extra. NOT HAPPY"
Výhody: "Flight crew took very good care of us. They served several snacks, meals and free wine on the 8+ hours flight from Prague to NYC. The hot towels to freshen up before meals was a nice touch!"
Výhody: "The process was very quick and easy, from after security the process was smooth and fast."
Nevýhody: "The gate that I was assigned to was a little overcrowded but I believe it could be because of the construction that is happening in the area. Also the security process was a little long."
Výhody: "Entertainment, food having only two seats on our side of aisle."
Nevýhody: "Leg room"
Výhody: "Nice courteous cabin staff."
Nevýhody: "See comment above"
Nevýhody: "Undersized overhead bins so ALL carry-on rollerbags had to be checked."
Výhody: "Service. Sweet attendant."
Nevýhody: "Two out of three flights were delayed, customers service of the flight operated by Delta airlines is a nightmare and on top of it 2hours and 40min delayed. No drinks, no snacks, nothing."
Výhody: "But the crew were awesome!"
Nevýhody: "Flight delayed then gate was changed, while I was using lavatory and did not hear changes! Then boarding was confusing as the intercom wasn't working. Overall poor."
Výhody: "We were traveling with a group of 8, only 3 of us had assigned seats when were arrived and the others were on standby. We asked the attendant at the gate desk if there was any chance that the rest of us on standby could be seated together... HE UPGRADED OUR WHOLE GROUP TO COMFORT and allowed us to all sit with each other. Greatest flight experience I've had and such great staff with Delta. Will fly Delta going forward whenever I have a a chance (flew Southwest the rest of our trip - service, cleanliness, friendliness didn't compare)."
Nevýhody: "Was ok"
Výhody: "We arrived in Las Vegas"
Nevýhody: "Even in first class, it appeared to me that the legroom has been decreased."
Výhody: "Good entertainment with games for kids, movies etc."
Nevýhody: "No meals (5+ of flying), need to buy earphones, no place for hand lauggudge"
Výhody: "The flight attendants were nice and polite!"
Nevýhody: "My cell phone needed a charge but I did not realize that at my feet was a place to plug in a USB cable! This is great to have, when this is available it would be great to let the passengers know!"
Výhody: "Great food and service. Great entertainment. Really comfortable flight overall."
Nevýhody: "Flight was delayed and it wasn't communicated very well."
Deplaning by row groups due to covid was a joke - we were then crammed into a bus to the Munich intl terminal. Wifi did not work at all on the 9 hr flight.
Nevýhody: "We had a three hour departure delay in Munich"
Výhody: "easy boarding. crew was nice."
Nevýhody: "terrible seats. no tv or chargers."
Výhody: "The flight was only about 1 hour. Everything ran smoothly once we took off. The crew was very good, providing gate information for connecting passengers."
Nevýhody: "It would have been better if we had departed on time. I don't remember why there was a late departure but it made it difficult for some passengers to make their connecting flight. My husband and I hurried to the gate for our flight to Washington, DC but that flight left late, too."
Výhody: "Flight was on time both ways."
Nevýhody: "had to pay for wine- first time in 25 years of flying international and it was very expensive flight, oh well, will skip Condor next time"
Nevýhody: "Arrived late due to bad weather in Houston, about an hour late."
Nevýhody: "Food was not edible. Everything else was good."
Nevýhody: "Boarding process. Everyone boarding at once does not work well when it is a full flight"
Nevýhody: "flight attendant gave me a meat sandwich when i asked for the vegetarian option due to my vegetarian diet and i became sick because of this"
Výhody: "I liked that the attendants rushed through a beverage service with the little time they had - didn’t make it to us, but they were trying their best and I very much appreciated their effort."
Nevýhody: "The boarding process is poorly controlled and kind of unpleasant"
Výhody: "The service and the airplane"
Nevýhody: "Nothing at all"
Výhody: "Lufthansa is great."
Výhody: "Loved the flight. Definitely better than Swiss which is what we flew in."
Výhody: "Great service as always"
Nevýhody: "Took off late."
Nevýhody: "Our original flight, one day earlier, was canceled 10 minutes before boarding."
Výhody: "Flights to/from Prague are generally late and we missed 2 connections in 1 week"
Nevýhody: "Connection. Ft from Prague was 2 hours late and there was no connection. We missed our dinner with dear friends that we rarely get to see."
Výhody: "Clean plane.."
Nevýhody: "I was very upset that from Kuwait to Frankfurt I paid in sir net but the speed was very bad . It's not fair to pay 15$ for that it's not fair. And I ask my money refund! And again they saying that speed is very good for watching YouTube and video streaming! Why Lie?? IT IS NOT FAIR!"
Nevýhody: "Flight was cancelled, Lufthansa was not able to reschedule the same day."
Výhody: "You can't beat the German's at efficiency. Awesome!"
Nevýhody: "Houston isn't their hub and I have to put up with United."
Výhody: "Good service.good movies.Good food."
Výhody: "New plane, nice seats. Typical Lufthansa."
Nevýhody: "Strict weight limitations for carry on luggage. Go British Airways if you have large carryons. Lufthansa is militant about luggage weights."
Výhody: "service on luthansa was delightful"
Výhody: "Drinks and great stewardesses"
Nevýhody: "No phone charger."
Výhody: "Quick boarding"
Nevýhody: "Flight was slightly delayed. We had to hustle in Munich to make our connecting flight (so we thought) to IAD. It turned out the flight to IAD was also somewhat late so in the end all was well but we had less than an hour to make the connection and it was a bit fraught."
Výhody: "Great food!"
Nevýhody: "No entertainment"
Výhody: "Good space between seats"
Nevýhody: "Old and loud plane, especially loud and shaky on taking off"
Výhody: "Lots of food for such a short flight."
Nevýhody: "I did not go because i canceled my flight and am still waiting for my refund since 23 May. I will probably never use Kayak again. Not happy... far from satisfied. ~AC"
Výhody: "Flight was uneventful, which is what you want!"
Výhody: "Fell aslep right after takeoff"
Nevýhody: "Delayed flight"
Nevýhody: "They change the gate for transfer last minute"
Výhody: "I liked the process this time because I didnt miss the flight (unlike last time when lufthansa workers denied us to go to the front of the line at passport checkpoint) IN PRAGUE CHECK IN PEOPLE WERE WONDERFUL!"
Nevýhody: "Nice crew"
Nevýhody: "Lufthansa cancelled my flight on November 23rd a few hours prior to departures because their pilots went on a strike. When I called and asked if they would rebook me the lady on the phone said that she could rebook for a trip that had two layovers from 2pm(Prague time) to 8:30pm(NYC time) for the 24th of November (thanksgiving). When I asked her if there was anything else she said that was the soonest flight she could find. When I checked my self I found and booked a flight for the 23rd. When I called back they refused to give me a refund."
Výhody: "I like the friendly crew. They give refreshments at no charge on a 40 minute flight and get it done in time."
Výhody: "Food/drink choices and portions were very generous on our long haul flight over the Atlantic into central Europe from the west coast of the the US. Efficient boarding. Lots of entertainment options as well."
Výhody: "Quick straight forward"
Nevýhody: "No entertainment at all"
Výhody: "The crew, food and entertainment were good."
Nevýhody: "I could not even cross my leg. The coach seats are ridiculous and because of that, I will not book on the airline again. Sorry, coach seats should be an option for everyone, not just someone the size of a 9 year old. I'm only 5'2" and 120 lbs."
Výhody: "Great crews, great amenities, good food. Best flights I've been on in a long time."
Nevýhody: "Economy seats are tough after 10 hours. But thats what I paid for so no issues."
Výhody: "Easy on, easy off this flight. Crew was good on this flight. Got us all on and to Frankfurt no problems"
Výhody: "These guys gave me a positive and energetic vibes . Unexpected great food , the atmosphere was uplifting and positive, thank you. I had 5 connection before in the same week, but this one was very memorable"
Výhody: "The flight was very good."
Výhody: "Service was good. In flight selection of movies, music, tv etc was good. Flight camera was cool. Got a snack and drink in a 50 minute flight."
Výhody: "We were given a free meal (sandwich) on this short duration flight. I thought that was a nice touch."
Nevýhody: "The boarding process wasn't very smooth."
Nevýhody: "I wanted to check 2 bags, even though you only get one free checked bag for economy international. The desk agent at check-in wouldn't check my second bag and didn't know how much the fee even was for the second bag. She was not exactly pleasant, which might have been because it was 430 in the morning but still. I just ended up carrying on two pretty big bags. The crew ended up gate checking one for me in Frankfurt which was nice. But I would have paid not to carry that dumb thing around with me through the giant Frankfurt airport. Other than the one desk woman in Prague, everything else was good."
Výhody: "Crew service was excellent. I would recommend Lufthansa to everybody."
Nevýhody: "Considering the length of flight we received o.k. refreshment."
Výhody: "Very short fligh so there was no entertainment but everything else was perfect"
Everything went very smoothly.
Výhody: "uncomfortable seats"
Výhody: "Friendly crew"
Nevýhody: "We were delayed about 40 minutes due to air traffic. It appears they knew that, and we could have waited in the air conditioned terminal, rather than on the plane. And, I could have informed my Niece I would be arriving late, but I had no Wifi."
Výhody: "The crew"
Výhody: "I was able to get good seats, front of the plane. 3rd row for all my flights. pretty decent leg room"
Nevýhody: "flight was delayed, 2nd Austtian flight delayed in the same day"
Výhody: "Food was good. Plane was good."
Nevýhody: "Night flight should turn off light. Staff was not skillful and professional."
Výhody: "Nothing. See below."
Nevýhody: "Original flight cancelled so rebooked ojba floght five hours later - then with one hour to go until that second flight, that was cancelled as well. Totally unhelpful ground staff, who were oblivious to the fact that I had a work commitment the next day so couldn’t overnight in some random hotel at an airport to suit Austrian’s policies. Eventually routed via Lisbon which meant literally flying all night to arrive at 0600. Lufthansa and Austrian have some serious faults to correct."
Nevýhody: "Transfer in Frankfurt was impossible on time. Had to rebook later flight"
Výhody: "It got me where I wanted to go, non-stop, for a reasonable price."
Nevýhody: "The economy seats seem to be narrower than they are on other airlines."
Nevýhody: "Flight was late departing Cairo Changing flights from Cairo to Amsterdam was scheduled at 50 minutes. I asked the male flight attendant about changing airplanes, said our new gate was right next to our arriving gate. He said no problem. He failed to mention we had to go through customs and security again, and walk almost a Kilometer in the process. Fortunately they held the Amsterdam plane because many passengers would have missed it. I did not appreciate the lack of information from the flight attendant, however holding the plane was a godsend."
Nevýhody: "You sold wrong tickets to customers. I booked economy tickets but I got Econony lite ticket. Had to pay extra charges. You shouldn’t make money to sell lower class tickets as regular."
Výhody: "The crew and the service was excellent. Dinner was excellent. The hot breakfast never came. We were served a roll and one small cup of coffee with no refills. That was my only complaint. On a long overseas flight I think a hot breakfast would have been better than a roll."
Nevýhody: "very rocky,, too confined for such a long flight.thank you for a good lesson not to go austrian again"
Výhody: "This is always a pleasant airline to travel with."
Nevýhody: "I felt like the airlines deliberately cheated me. I purchased a flight that was listed as "economy" , which means I am authorized one suitcase. When I got to checkout they said I had pay for the suitcase. Turns out my flight was economy 'light' flight and I had to go the Austrian airlines desk and pay euro 40 for my suitcase. Wish that would have been clear when I purchased the ticket. Also there is no clear info on what the cost is for your bag at what point in the check-in process."
Výhody: "Almost every thing was very good"
Nevýhody: "My selection in pasta... was not bad but it was bit dry other than that no complains....thanks for save trip."
Výhody: "I like everithing was great . Thank you ."
Výhody: "Enough legroom for economy"
Nevýhody: "Basic food - poor in fight entertainment"
Výhody: "Can you assist my wife and me in getting Star alliance frequent flyer miles for this trip? Thanks"
Výhody: "thanks for the trip. all the way was fast and comfortable)"
Nevýhody: "Our flight was delayed by three hours due to “technical problems“. We were never updated during the weight and when we were told that the flight was canceled everyone was told to go back to the ticketing area to pick up their luggage and to find other options. When we were almost halfway there we were told to turn around and that the flight in fact was not canceled. The food was mediocre at best in the service on the plane was in adequate. They were understaffed and staff to peer to be stressed and fatigued. The seats were small and cramped and not well padded in the economy section. We are going to be flying on Lufthansa in the spring and will hope that their services are better than what we experienced on Austrian air."
Výhody: "The service. Very attentive staff."
Nevýhody: "Hot meal was awful"
Výhody: "Great airline, everything on time,exelent service, great staff, good food"
Nevýhody: "Everything was fine"
Výhody: "Organized orderly boarding. Food was snack only. Flight crew was pleasant and helpful."
Výhody: "After flight to Vienna was cancelled, we were put on a flight to Frankfurt instead."
Nevýhody: "Kayak sent me an email at 5:16am for an 8:15 am flight titled, "Austrian Airlines flight #704 from PRG on time". It was in fact cancelled. Unfortunately we missed the connection for the flight to Newark, which we were expressly told would be held for us... they shut the door 30 seconds before we arrived, with the plane still at the gate. Had to then go to the only counter in the terminal to see if we could get on standby. Finally got on a flight to JFK instead at 5:15pm."
Nevýhody: "I can not afford first class tickets..."
Výhody: "If you have to fly coach, this was the way to go. The star were lovely, plane clean, food was good. Very nice flight from LAX to Vienna."
Výhody: "Seating did not feel cramped for a 10 hour flight. Frequent passing of water and juice."
Nevýhody: "Flight attendants were a bit stoic but did their job."
Výhody: "Hi there, the gate for the flight was changed at the last minute and I missed the connecting flight from Frankfurt to Vienna. I was told by staff that there would be a 300 Euro fee, plus the cost of the next flight. This broke my heart. why I wouldn't I simply be put on standby and get on the next flight? I ended up travelling by to Vienna by train, over the course of the next several days. I am a lone woman with a developmental disability, travelling to Europe for the first time. It was very disappointing to be treated this way. Thanks for reading."
Nevýhody: "I should have been put on the next connecting flight, rather than turned away to fend for myself in a foreign city."
Nevýhody: "Prior to take-off, we spent 2 hours after boarding on an incredibly hot plane with no working air conditioning"
Výhody: "Left on time, exit row seats and a simple, yet adequate meal. The beverage cart came by a few times."
Nevýhody: "No tv, maps or entertainment at all."
Nevýhody: "Nothing to dislike"
Výhody: "see above"
Nevýhody: "see above"
Výhody: "Service beyond expectations"
Výhody: "the stewardess gave me coffee even if she already passed by me (because I was sleeping) I appreciated that :)"
Nevýhody: "Poor service, will not fly again with this airline"
Nevýhody: "I have the 'Economy Class' on the tickets. At check-in at the airport we wrote "economy light" on the boarding pass and want to pay for the first baggage. I check it on the original receipt I received by e-mail, there is ECONOMY CLASS and 1st baggage free of charge, another for a fee. So I do not understand and for two tickets I have paid 2 x 30 €."
Výhody: "After departing the cluster fk that is O'Hare airport it's such a pleasure to interact with Vienna and Austrian Air. I had 'only' an hour to make the connection, and yet all, that is all, formalities took no more than 10 minutes. I had plenty of time to spare. Waiting area at the gate had plenty of seating and the staff was professional and courteous. We had to gate check bags as the plane was a regional turboprop, but everything went very smoothly."
Výhody: "Boarding was a breeze, although the flight was not full. Food was good, but as I dozed off during courses, they decided I was finished and took all my food and didn't offer anything when I awoke shortly after. (this will go in the 'didn't like' section as well. Bed was comfortable and comfy blanket and pillow"
Nevýhody: "Crew was not friendly at all. Amenities kit was burlap sac with nothing worth keeping or using -- even the eye covers. Business class bathrooms had nothing to offer in the areas of hand/face creams. All there was were hand wipes and air freshener. (OMG! SERIOUSLY!?); a big difference from their partners (i.e. Swiss and Lufthansa). Crew was not present -- not only were they very unfriendly they were no where to be found. TV/video didn't work properly -- kept fast forwarding or changing channels on its own. The crew of course, was not concerned."
Výhody: "The food was very good! And the movies you could choose too."
Výhody: "Free wifi on the return flight"
Nevýhody: "Austrian Air has really slipped in its food-product.. Lufthansa put out snacks (cookies etc; even small sandwiches to 'help yourself from' going from Atlanta to Frankfort which was nice). But not the case with Austrian The serving of it was fine. Restroom options are less than adequate too."
Výhody: "Staff are pleasant and competent."
Výhody: "Excellent service on airplane, ample legroom in economy, the largest movie selection I've seen on a flight, delicious food. I had the vegetarian option and I was not disappointed."
Nevýhody: "The boarding process at Vienna airport was unorganized and took longer than necessary."
Výhody: "The flight was smooth and the staff was great."
Výhody: "The service on board was fantastic. The flight was very smooth."
The flight from Rome to Ams was delayed. The flight from AMS to Moscow was missed. - We spent 2h in a linewaiting for the service desk to rebook the tickets - Then, we spend more than an hour to get the hotel - Then waiting for the shuttle another 30 minutes Unexpectedly poor and slow service. The next working day is ruined with the flight in the middle
Výhody: "Terrific hot breakfast in bus. class"
Nevýhody: "Window did not darken like the others."
Nevýhody: "Wifi on klm"
Výhody: "Nice crew, good food."
Nevýhody: "Both bathroom were not working in business class area."
Nevýhody: "Still don’t have my luggage yet"
Výhody: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Nevýhody: "Move the drapes a few more inches back."
Nevýhody: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"
Výhody: "Just as I expected. And I made my last connection easily."
Výhody: "The seat was a little uncomfortable but the crew were amazing."
Výhody: "Crew was friendly"
Nevýhody: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
Výhody: "the drinks"
Nevýhody: "seat reservation. having to pay for luggage...."
Výhody: "Good for both."
Nevýhody: "Bigger seats."
Výhody: "Helpful and kind crew"
Nevýhody: "I wish there was WiFi"
Nevýhody: "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"
Nevýhody: "Long haul flight made pleasant by KLM"
Výhody: "Seating is tight. The crew was great !"
Nevýhody: "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."
Výhody: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Nevýhody: "No downsides at all"
Výhody: "Nothing to mention"
Nevýhody: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Výhody: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Výhody: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Výhody: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Nevýhody: "Not happy to pay extra money for my case"
Výhody: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."
Výhody: "Nice flight ...was comfortable travel ...good food.Thanks"
Nevýhody: "No such things"
Výhody: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Nevýhody: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Nevýhody: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Výhody: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Nevýhody: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."
Výhody: "Service, technology"
Nevýhody: "Could not print by boarding card and was not allowed to board in Amsterdam"
Výhody: "Booked extra room seat which gave me good room for seating"
Nevýhody: "Amesterdam airport employee was really rude"
Nevýhody: "I don’t like the limited choice of drinks on these short KLM flights."
Výhody: "Thankful for coffee being served without charge. Not all airlines do that."
Výhody: "Cabin crew very pleasant"
Nevýhody: "Lost our bags, little sympathy from staff"
Výhody: "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."
Výhody: "Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good."
Výhody: "Arriving more or less on time"
Nevýhody: "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"
Nevýhody: "They didn’t let us board the plane. Allegedly the plane was changed and make us travel by train!! They offered us a compensation but we haven’t heard from them yet. Not good experience at all."
Výhody: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Výhody: "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
Nevýhody: "The entertainment was quite dated and didn't have new movies etc"
Nevýhody: "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."
Nevýhody: "Terrible service in flight and customer service wise .. app functionality was below"
Výhody: "The cabin crew, the flight and communication and the cleanliness of the plane."
Nevýhody: "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."
Výhody: "Easy airport business"
Výhody: "Very good flight, excellent service and good food."
Výhody: "Having exit aisle made a huge difference in comfort Crew were EXCELLENT"
Nevýhody: "Food was not very good Tasteless and rubbery"
Nevýhody: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."
Výhody: "...The transfer at JFK was terrible"
Výhody: "The service of the crew onboard"
Nevýhody: "Entertainment not to many recent movies and the boarding process was a little bit confusing."
Výhody: "Excellent crew made this flight very enjoyable. A lot of information during the flight about the route, arrival times and clear explanation of the departure delay. Very friendly and attentive."
Nevýhody: "Only 1 drinks round on a 3h flight."