Výhody: "Everything was comfortable."
Nevýhody: "I can't think of anything."
Výhody: "The crew were friendly, helpful, and attentive. I'd love to fly with them all the time"
Nevýhody: "The business class seat felt a bit claustrophobic when in lie flat mode"
Výhody: "Crew was great. Seats were uncomfortable. No air. It was extremely hot."
Výhody: "Crew was great, food was great, timing was great! (Got to LAX about 45min prior to scheduled arrival), however seats are very narrow!! Good enough for a short (2-5 hour) flight but definitely not for a transatlantic one!"
Nevýhody: "Everything great but the seats..don’t expect too much of a leg room in the 777 Boeing...unless you get the exit row in economy or you book a business class!"
Výhody: "The seat was much better than other airlines' economy seats. Great food and lots of it. Excellent attendants. Zurich is the best planned airport for changing to next flight. I'm going to try to use Swiss as often as I can."
Nevýhody: "Free Wifi."
Výhody: "Crew was amazing"
Výhody: "Service was slow, but fine."
Nevýhody: "* Couldn't online check-in * Seat selection was not honoured * Plane model not as advertised * No entertainment on board"
Nevýhody: "They charged about $230 to convey my skis, compared to about $80 for the first bag. This is such ab unexpectedly big difference as to be a trap. Swiss Air are, in my opinion, con artists. Do not fly with them."
Výhody: "האוכל והשירות מצוינים והטייסים מצוינים"
Nevýhody: "מקום ישיבה צפוף מידי"
Výhody: "Swiss quality, punctuality and reliability."
Nevýhody: "No negatives."
Nevýhody: "I am still in Budapest and was not able to fly back on my Hungarian passport."
Výhody: "We were pleasantly surprised at how good the food was! An added bonus was the chocolate they gave us. Crew was professional and courteous."
Výhody: "The plane wasn't totally booked and very clean"
Výhody: "Good seats for my wife and i: window and aisle seat"
Nevýhody: "Only glass of water free...coffee is 3.50"
Výhody: "Checkin was smooth, cabin crew and service was great. Absolutely no complaints."
Nevýhody: "Nothing. All was exceptionally good."
Výhody: "upgrade to business class"
Nevýhody: "the flight was delayed, so I have arrivede later and was told that I should have been there for the original time..."
Výhody: "Great service & lots of room to sleep"
Výhody: "All good with this 1:20 min flight."
Nevýhody: "Everything was good. Seats much better and bigger comparing with international flight what should have been opposite - on longer flight - more comfortable seats than for the five times shorter flight."
Nevýhody: "Roughest flight ever, many people got sick, too much turbulence to fly"
Výhody: "The flight ,food entertainment was very good. But I don't understand the SWISS airline logic. When I did the check in in Prague and got my boarding pass the told me that the system picked me to have the additional random checkup at Zurich airport. Its ok. If it’s done for security reason why to tell the people ahead of time that they will have additional checkup of bags and personal stuff. If you want to do it for security reason do it ( I want to be safe) but don’t do it for the check mark , it doesn’t make any sense and doesn’t protect us."
Nevýhody: "I am a frequent flyer from HK to Western Europe and it’s a problem transversal to the majority of the airlines. Service quality drops significantly when coming to Asia. Flights to Europe provide exceptional service."
Výhody: "It was very efficient and the staff was very nice. The line was long but fast. The seats have quite the lean which made it easier to lie back. Getting Swiss chocolate is always a plus."
Nevýhody: "The seats weren’t as comfortable or fluffy but it was a short flight so it can very well be overseen."
Výhody: "It was an amazing flight with an amazing service thank you United."
Nevýhody: "The headset outlet is still the old one, so you can't use your own ."
Výhody: "The plane was very clean the seats were neat and everyone was very friendly."
Nevýhody: "Seats too small."
Výhody: "Got bumped to business class."
Nevýhody: "What's not to like about that?"
Výhody: "We actually did not fly with Swiss Airlines to Thessaloniki. Our flight was re-booked on another flight the following day with Aegean."
Výhody: "Crew was great."
Nevýhody: "My wife is strictly Hindu vegetarian. We had entered her food choice at Swiss web site months before. She didn't get the food while going to Zurich and coming back to Boston. She remained hungry both ways. Although we were in business class while coming."
Výhody: "Flight attendants where very nice and attentive. Good choice of movies and shows for adults and kids. I usually don't eat airplane food but it looked fresh and my kids enjoyed the breakfast very much with fresh baked bread and croissant. My flight was delayed by one hour but it was a problem caused by the airport not the airline. I still made my connection and I received my suitcaises right away."
Nevýhody: "Boarding was a little chaotic"
Výhody: "Everything!! This airline is a huge breath of fresh (old?) air. It reminded me of how air travel used to be. No baggage charge - we only checked one bag. There was plenty of great food and drink - alcoholic drinks were free. We will definitely look to use SwissAir whenever possible."
Nevýhody: "Flight from Barcelona was delayed for 2 hours, so we missed the flight from Zurich to New York."
Výhody: "Crew was nice and I loved the TVs keeping us up to date on the flight and our connection. We were even early boarding."
Nevýhody: "Everything was good."
Výhody: "The whole experience was excellent didnt hv to wait long for luggage"
Nevýhody: "Pressure to make connecting flight"
Nevýhody: "Both flights were excellent. At Zurich airport is were I was disappointed in some staff at the gate. Two employees were rude towards me but the flight home & the staff made up for it for being very friendly & helpful. Over all would fly Swiss air again"
Výhody: "The flight attendants were very nice and the chocolates were nice. Food was mediocre and I'm not sure I'd take Swiss again."
Nevýhody: "Seat pitch was too small and the food didn't taste that great. I was lucky enough to get a whole row to myself but on the way back I did not and there is not a lot of room at all. And for an 11 hour flight it was really uncomfortable!"
Nevýhody: "Flight attendant spilled hot tea on me and he didn't help me out. The other flight atttendant assisted to my burns. I have 2ond degree burns on my arm from this incident."
Výhody: "My wife got travel sickness and the crew was very very nice to help her out by offering her a place to lie down and other offerings"
Výhody: "Best flight in years. Attentive crew, very good food and wine, on time. Strongly recommended."
Výhody: "The attendants were cordial"
Výhody: "Very good service on board"
Nevýhody: "Crammed into middle seats both way. Many/Long lines in ZRH/SFO"
Výhody: "I have a moderate fear of flying and our plane experienced turbulence while passing through some clouds. I asked the flight attendant if everything was okay, and he smiled and explained that there was some rain on the way to Switzerland. I really appreciate when the crew takes the time to explain what is going on. Knowing what to expect helps me deal with my fear. Because of the flight attendant's willingness to explain the details of our flight, I felt more comfortable during the remainder of the trip."
Výhody: "Friendly crew and very professoinal"
Nevýhody: "Old plane"
Výhody: "This flight left on time and landed safely."
Nevýhody: "Not worse than other international flights. Entertainment system better than Lufthansa or United. This plane used the 2 jack connection for headphones, which prevents one from using own/normal stereo jack headphones. The provided phones are terrible had to be cranked really loud because of the plane noise, it was almost impossible to understand dialogues in movies."
Výhody: "The food and staff were very good."
Nevýhody: "You should board the plane from the back so people aren't climbing over each other. Paying to pick a seat is a huge turnoff. Economy very cramped. Lufthansa was better on that."
Výhody: "Doing a fantastic job keep on"
Výhody: "Plenty of room."
Nevýhody: "Heavier snacks."
Nevýhody: "Flight delayed for 2 hours"
Nevýhody: "Delayed flight planning - would have been nice to delay the flight before boarding."
Výhody: "Great crew!!"
Nevýhody: "Boarding was a bit slow!"
Výhody: "Just a great experience Delta is still above the rest excluding Hawaiian"
Nevýhody: "Cant think of anything"
Výhody: "Crew was very attentive"
Nevýhody: "Delta staff at the airport JFK"
Nevýhody: "My 'window' seat had no window! Feeling was claustrophobic"
Výhody: "The service by delta employees for this leg of my journey was beyond great. The leg room was above average."
Nevýhody: "Leg room. Never can have enough leg room."
Nevýhody: "Delta always has 1 or maybe 2 people checking everyone in, including the baggage drop. So, EVERYONE has to wait for one person to finish checking in the first class passenger with a thousand needs. Very poor service as is their norm."
Nevýhody: "More than 4.5 hrs in taxi waiting to take off. Due to “few rain” and after 3.5 hrs we needed to refuel when we were about FINALLY close to our turn for take off. Horrible service by DELTA. Never flying again with them"
Výhody: "clean plane, crew was very friendly."
Nevýhody: "no dessert in meal"
Výhody: "The crew was fantastic and very carrying when I wasn’t feeling well. They checked on me multiple times! The food was also really good for airline food!"
Nevýhody: "The security process in the Prague airport is so ridiculous. There are security agents who screen you in the baggage drop off line that makes the line take a very long time. Once you finally get your sticker from them it’s a quick trip through customs. Then the pain really begins with a security scan st each individual gate to enter a boarding area for the plane. Then I was pulled for extra security where a male agent touched my but with some sort of swab with no warning. He then claimed to not speak English (with zero accent when I asked him a question). It was a humiliating and very long process all run by delta!"
Výhody: "The wait"
Nevýhody: "The screen didn’t change in time"
Nevýhody: "Security in PRG was little bit strong They ask my about my last job - 15 years ago if I did not fight with my Manager(I forgat his name)"
Nevýhody: "The pilot was a Daredevil"
Výhody: "crew was nice and pilot was informative."
Nevýhody: "1. flight was delayed twice, which meant my arrive was delayed in Cincinnati. 2. boarding was a nightmare. After 2 delays, I was crammed into zone 4. I dont fly as often, the seats space seems to be getting smaller. 5. I sat next an overweight person. I didn't like my personal space violated. 6. The flight offer movies, I slept. Yet kept getting elbowed by this overweight neighbor. 7. I am a single, independent person. I prefer to sit near the front. First on and settled and 1st off and gone!"
Nevýhody: "The landing was somewhat frightening."
Nevýhody: "yet another oversold and crammed into a plane flight from delta. the crew were nice and all...but the passengers were all ready to be throw into a battle royal pit to actually get on the plane. Getting real tired of this"
Výhody: "Nice flight attendants"
Nevýhody: "Freezing flight."
Výhody: "The flight crew was so polite and willing to help."
Nevýhody: "The boarding process needs to be looked at. Maybe creating better zone style lanes might work, it's always a hassle and always a pain in the a** trying to navigate my way to the boarding door."
Nevýhody: "I didn’t like having to pay for bags and headphones."
Výhody: "Great service, comfortable plane"
Nevýhody: "Waited 45 minutes for de-icing"
Výhody: "Smooth flight Courteous"
Nevýhody: "On a five hours flight a two dollars sandwich wouldn’t hurt!!"
Nevýhody: "Too many announcements"
Výhody: "comfortable seats"
Nevýhody: "delay delay delay"
Nevýhody: "Food sold out and there was nothing left"
Výhody: "Special staff great pilots snacks free movies safety"
Nevýhody: "Everything was great"
Výhody: "Good selection of movies/shows."
Nevýhody: "Flight was delayed half an hour due to “medical emergency”. Guy passed out as we were about to take off so we turned back to the gate and sat on the plane for over 30 mins while we waited for medical personnel to check the guy out. Then had to wait another 15 mins for the fuel truck to refill us because we had burnt so much sitting there. I understand that we had to turn back due to his condition but why was he not removed from the plane and put on a later flight when he felt better instead of making all of us late? You would think after all this the crew would be kind and appreciate our patience but 2 of the flight attendants were the exact opposite of that. Both of them were very short with people and the one kept rolling her eyes at people as they were handing out drinks. The only thing I would give 5 stars is the tv entertainment. My seat wouldn’t even recline for me to enjoy though."
Nevýhody: "I liked it all"
Nevýhody: "I froze on the way to Las Vegas and there weren't enough blankets."
Výhody: "Entertainment, food having only two seats on our side of aisle."
Nevýhody: "Leg room"
Výhody: "Nothing I can think of right away"
Nevýhody: "Late arrival and late departure. Poor service in having my luggage be connected to my flight. Was under the impression that they would do that after I had called the day prior and once I got to airport they didn't do so"
Výhody: "Nice courteous cabin staff."
Nevýhody: "See comment above"
Výhody: "Service. Sweet attendant."
Nevýhody: "Two out of three flights were delayed, customers service of the flight operated by Delta airlines is a nightmare and on top of it 2hours and 40min delayed. No drinks, no snacks, nothing."
Výhody: "The agents in the air were a lot more understanding and at least apologized."
Nevýhody: "I understand if we need to check bags because its full but when iy is not full but you demand I check it anyway all you are doing is adding travel time to my trip. Also we needed things in our bags that we otherwise would have had. Not the best customer service at the gate."
Výhody: "They offered water and snacks It was quick"
Nevýhody: "Was ok"
Výhody: "We arrived in Las Vegas"
Nevýhody: "Even in first class, it appeared to me that the legroom has been decreased."
Výhody: "Good entertainment with games for kids, movies etc."
Nevýhody: "No meals (5+ of flying), need to buy earphones, no place for hand lauggudge"
Výhody: "Boarding was good"
Nevýhody: "Boarding was good first time flying first class not happy with service when I wanted another Drink had to walk to very back of plane all the flight attendants were hanging in the back tiger no one was in the first class section. In the beginning of the flight took forever to get a drink I have had Reg class has better service. Flew Detroit to Vegas 4.5 hours"
Výhody: "Great food and service. Great entertainment. Really comfortable flight overall."
Nevýhody: "Flight was delayed and it wasn't communicated very well."
Výhody: "The crew wa very nice, food was very good for economy."
Nevýhody: "The screen for the entertainment center wasn't working properly on the right side, but it was no big problem."
Výhody: "A good crew working to do their best"
Nevýhody: "What else? Just too little space..."
Výhody: "The crew in the business class was very attentive."
Výhody: "Customer service"
Nevýhody: "See comments above"
Výhody: "The flight was on time , The crew was very professional ."
Nevýhody: "The online check in wasn’t possible so I wasn’t able to choose my seat."
Nevýhody: "Flight delayed, connection missed, many gate changes"
Nevýhody: "They lost my baggage. The in-flight crew and food is excellent, ground support is not good."
Výhody: "Crew and flight itself was great."
Nevýhody: "As expected, the plane and seats were okay (borderline mediocre). The food wasn't enough and the choices (rather the lack of) were poor. The seats could be better and not particularly comfortable for a long haul flight."
Výhody: "Thr A330 has 32" pitch which was ok. The 2-4-2 seating made this less of an issue. Food was ok. Screens are decent and responsive."
Nevýhody: "It's 32" for a 10 hour flight. Not really comfortable and enjoyable, and a squeeze throughout."
Výhody: "Food and entertainment was great"
Výhody: "MOST OF THE MEALS ARE VERY GOOD EXCEPT PASTA DISHES."
Nevýhody: "PASTA DISHES ...MAIN AND SNACK ARE TRULY BOTTOM OF THE BARREL. TASTELESS JUNK. WHY NOT FIND SOME OTHER DISHES IF YOU CANNOT MAKE PASTA EDIBLE"
Výhody: "Nothing is changing, they need to make some adjustments"
Výhody: "I loved the amount of attention and consoling that was given to an ailing elderly woman on my flight to Turkey! On my flight to Ghana the attendants were so gentle and provided a lot of ammenities. Oh and the hotel was an amazing experience and respite especially after the run-around at the airport. Thank you"
Nevýhody: "I did not enjoy the run-around I was given in trying to find the hotel desk. “50 meters then turn left” was the anthem. All someone had to say was go outside the airport and you’ll find the hotel desk! Hehe thank you Turkish Airlines however! Thank you."
Výhody: "Timeliness of flights. 3 of 4 planes modern and well appointed! VERY good food."
Nevýhody: "Good plane. Comfortable seats and entertainment system."
Nevýhody: "i took four flights - LHR - IST and ISt - Riyadh. every flight was a minimum of one hour late! there is no semblance of order in the boarding process, it is the largest and most effective bully who gets on first. even children and frazzled parents we not accommodated to help settle the children, which would improve the flight for everyone"
Nevýhody: "The crew blocks economy passengers from moving forward until all of first class has left. No other airline does this and its really annoying"
Výhody: "Service, updates, smooth flight"
Nevýhody: "Very tight seating in enconomy."
Nevýhody: "The people smell very bad !!"
Výhody: "Crew was top notch. Very friendly and accommodating. Always a smile on their faces. Arline was nice and clean. Long flight but comfortable. Keep it up and continue to improve. I will be a repeat costumer"
Nevýhody: "no complaints whatsoever"
Nevýhody: "My flight was cancelled twice within 24 hours before takeoff. All I got was an email saying it was cancelled and a number where no one could help me. I spent over $40 international calls just to reschedule my flight, only to have to take a $80 cab to the airport to have a human help me. Worst customer service and worst experience. I was trying to get home after a natural disaster struck my hometown and Turkish Airlines actually made that experience even worse. At no point did anyone even apologize for cancelling two of my flights without another option until a full week later. I had to pay to fly myself home from Boston because they were so unhelpful. Would never recommend Turkish Airlines to anyone I know whn traveling internationally."
Výhody: "Good food, comfortable seat, good timing."
Nevýhody: "The crew seemed a bit harried rushing around the cabin. For example, I was given chicken when I asked for pasta."
Výhody: "Flight was on time even if Bad weather conditions"
Nevýhody: "I forgot to choose special meal request but they have good vegeterian food options"
Nevýhody: "departure time changed 3 times"
Výhody: "Crew is super nice and helpful. Aircraft is pleasant"
Nevýhody: "On the way from Istanbul to Tel Aviv ALL passangers were body searched :( Food is okay but the portions are tiny."
Výhody: "Comfort, food, staff, everything"
Nevýhody: "The flight from Antalya to Istanbul was late so we almost missed our connection flight. This story is repeating with your airline at 29th July our Turkish Airlines flight from Sarajevo was late for 3hours so we were running at Ataturk Airport to catch connection flight to Istanbul even though we booked 4 hours delay in Istanbul. Regards, Edin"
Výhody: "Very comfortable flight overall and good lie flat seats. All but one flight attendant were nice and helpful."
Nevýhody: "There was one female crew member who was a bit rude and unpleasant. Not once did she even smile when interacting with us. The rest of them were very nice. Would have liked more variety in entertainment and food/drinks."
Výhody: "The in-flight entertainment was good and the flight attendants were very nice. They offered us small sandwiches and drinks during the flight so it was comfortable to fly with them."
Nevýhody: "You need to buy a visa if you want to enter the country and they only accept USD, Euros or GBP. The only currency exchange is on the other side of passport control so you have to use one of the ATMs and they only give you $100. The staff is unprofessional and seems clueless when you ask them for help. The kiosks are a nightmare and working with them is worse than working with the people. They freeze, and glitch and many of them just flat out don't work. Probably one of the worst airports I've ever been to."
Výhody: "The crew was kind"
Nevýhody: "Boarding was delayed. We were told we would make the flight which we didn't. We had to spend 12 hours at the airport to await the next plane to Batumi. We were given lunch vouchers but what it applied to was substandard"
Výhody: "Great flight and awesome entertainment"
Nevýhody: "The food is too small"
Nevýhody: "We had to wait about one hour after sitting."
Výhody: "Food and staff were excellent."
Nevýhody: "Boarding area was crowded and confusing and no toilets, without having to exit security and return. Business class was in same lane as children and strollers, which was confusing."
Nevýhody: "Two hours delayed, missed my connection flight. Very poor if any communication from crew to passengers. Although I had a business ticket, I was provided with no service for two hours from boarding to take off. Not even a glass of water. Thank you Turkish Airlines."
Výhody: "A lot of food and drink, toothbrush, slippers, etc."
Nevýhody: "The first leg of my trip had a tiny, cramped airplane for 10 a plus hour flight."
Nevýhody: "Flight was delayed by one hour"
Výhody: "Very professional. Spacious seats."
Nevýhody: "Wait at Ataturk airport on passport control."
Výhody: "that we got to check in 2 bags"
Nevýhody: "-lost one of my bags"
Výhody: "The service/ time schedule was correct/ the cleanliness/ the cabin crew were perfect"
Nevýhody: "Nothing is bad as every detail from the flight was awesome"
Nevýhody: "We travel very frequently and each time the food same (meatballs) And the air conditining is terrible."
Výhody: "EverThing was excelentní bit doménových s feet smetl hořické"
Výhody: "Helpful crew. Screens for entertainment and information at each seat."
Nevýhody: "Both meals were penne pasta, as was the previous flight's. Should be more varied."
Výhody: "Very professional and forthcoming crew, nice food, good choice of entertainment."
Nevýhody: "A bit older plane with very weak (invisible in light) entertainment system monitors, yet clean and well maintained."
Výhody: "good food, nice attendants, comfortable seats, good pillows"
Nevýhody: "no wifi"
Výhody: "food es very good, service also awesome,"
Nevýhody: "very dirty plane."
Výhody: "Prague airport is nice. Food is good. Boarding was on time and prompt."
Nevýhody: "Entertainment on board was poor. No power outlets."
Výhody: "One of the best airlines I've ever flown. Would definitely recommend."
Nevýhody: "Didn't like my 11 year old have to sit 15 hrs with some stranger Turkish airline very nad with outing family together even you reserve in advance still they mess your sits and I seen so many family was making same complaints of family are with same last name don't take rocket science to keep them together and also veryyyyyyyyyy boarding no one in line it's like fish market"
Výhody: "Liked most of the part."
Nevýhody: "Requested a wheel chair for elderly person with difficulty of walking. The flight from ODS through Istambul to MIA. Did it get the wheel chair in Istambul. For such a great airline big disappointment in this matter."
Výhody: "I was very comfortable as there were empty seats in my row and I could sleep a bit. Also I have a bad hip and the extra room was very helpful for adjusting my position as needed. food was good and staff pleasant. I enjoyed 2 movies."
Nevýhody: "The bathroom facility which I used on the plane was very dirty at the time I used it."
Nevýhody: "Turkish cancelled my original flight from Adana w/o notifying me!!!"
Výhody: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Nevýhody: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
Výhody: "Nice crew, good food."
Nevýhody: "Both bathroom were not working in business class area."
Výhody: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Nevýhody: "Move the drapes a few more inches back."
Výhody: "Good amount of space on the plane, lots of movies to watch, good food and drink."
Výhody: "KLM STAFF WERE VERY PROFESSIONAL"
Nevýhody: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
Nevýhody: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"
Výhody: "Crew was friendly"
Nevýhody: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
Výhody: "The entertainment was amazing"
Nevýhody: "The seats were a bit hard"
Výhody: "the drinks"
Nevýhody: "seat reservation. having to pay for luggage...."
Výhody: "Good for both."
Nevýhody: "Bigger seats."
Výhody: "Crew was ok."
Nevýhody: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
Výhody: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Nevýhody: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
Nevýhody: "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"
Výhody: "Seating is tight. The crew was great !"
Nevýhody: "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."
Výhody: "great crew and comfortable flight."
Nevýhody: "sceens in the plane to show map and direction of travel"
Výhody: "Nothing to mention"
Nevýhody: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Výhody: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Výhody: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Nevýhody: "Not happy to pay extra money for my case"
Výhody: "Shirt flight but well catered, boarding was efficient and quick."
Nevýhody: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Výhody: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."
Výhody: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Nevýhody: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Výhody: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Nevýhody: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Výhody: "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
Nevýhody: "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."
Výhody: "Arrived early!"
Nevýhody: "Boarding seemed disorganized."
Nevýhody: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Výhody: "Service, technology"
Nevýhody: "Could not print by boarding card and was not allowed to board in Amsterdam"
Výhody: "Booked extra room seat which gave me good room for seating"
Výhody: "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
Nevýhody: "KLM crews look unhappy with their work. Everything they do is a favor not duty."
Nevýhody: "I don’t like the limited choice of drinks on these short KLM flights."
Výhody: "Service provided by the staff"
Nevýhody: "The navigation of the entertainment system is not very friendly"
Výhody: "Thankful for coffee being served without charge. Not all airlines do that."
Výhody: "Cabin crew very pleasant"
Nevýhody: "Lost our bags, little sympathy from staff"
Výhody: "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."
Nevýhody: "OLD OLD plane with hard seats and tiny screens"
Výhody: "Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good."
Nevýhody: "They didn’t let us board the plane. Allegedly the plane was changed and make us travel by train!! They offered us a compensation but we haven’t heard from them yet. Not good experience at all."
Výhody: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Výhody: "On time."
Nevýhody: "No negative"
Výhody: "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
Nevýhody: "The entertainment was quite dated and didn't have new movies etc"
Nevýhody: "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."
Výhody: "The cabin crew, the flight and communication and the cleanliness of the plane."
Nevýhody: "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."
Výhody: "Easy airport business"
Výhody: "Very good flight, excellent service and good food."
Nevýhody: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."
Výhody: "KLM Is an impressive flying experience. We enjoyed the comfortable seats, the in-flight entertainment, and the food. The flight attendants are top notch as well."
Nevýhody: "The only complaint I have regarding my most recent flight was the incredibly rude service staff whom we experienced at the front counter at check-in. After a harrowing cab ride to the airport in which our driver continuously ignored my request to follow the GPS insisting that he knew faster shortcuts, we arrived 40 minutes later than intended. Additionally he dropped us off at the wrong terminal such that we finally arrived at the KLM gate an hour later than we had planned. This was especially frustrating as we are traveling with two small children and made every effort to be punctual and leave early to be sure we got there with time to spare. Not the case today. All of that I could deal with, but when we arrived at the KLM counter, and I apologized to the attendant staff member that we were late and explained that our cab driver got lost, she responded by chastising us first in Spanish and then in broken English. She made sure to make it clear to us that it was our fault and we should not blame the Argentinian cabdriver. The cabdriver was not actually Argentinian, but that is totally besides the point. I was totally taken aback to be treated so rudely as a greeting at the airline counter. My wife share the same sentiment. Nothing like this has ever happened to us before. Thank God, every single airport personnel and of course KLM staff member on board was incredibly kind and accommodating of our children subsequent to this. It saved what otherwise could've been a terrible experience."
Výhody: "Service of the staff was great"
Nevýhody: "Turbulence, with all our technology we still cannot avoid this?"
Never took off on time. Always delays flying with Lufthansa. Seems like the planes are getting more and more uncomfortable as well. No room to even stretch out your legs. Pathetic. More likely will book next flight with someone else.
The food is horrible. Even in business class
Food was the most mediocre I have experienced on a transatlantic flight. Crew and staff were superb. Comfort was OK. For the first time ever, my luggage was misplaced between Lufthansa change of flight number and a replacement United flight.
Steward curtesy.Choice of food was only (pasta w/little bit red sauce.
Boarding in Munich is so did organized.
This trip, coming back to Las Vegas (from Yerevan to Frankfurt to Las Vegas) turned out to be HORRIBLE and it was an absolute NIGHTMARE! Shame on Lufthansa! The leg from Yerevan to Frankfurt was cancelled and delayed for about 10 hours, but the worst part was that we didn't get any notification of the 10 hour delay until the last hour or two, but by that time we were at the airport at around 2am. We are a total of 6 passengers (me and my 5 kids between ages 2 and 17), so I ended up dragging the kids back to the hotel for 10 hours then we went back to the airport again. But the nightmare didn't end there! Then as we arrived in Frankfurt, our next leg of the flight to Las Vegas had already flown obviously, and so we missed it because of the delay in Yerevan. Now, Lufthansa says that there are no other flights or seats for a party of 6. Now they gave us this 3 leg flight, which takes off the next day, Frankfurt to Seattle to Los Angeles to Las Vegas, which is going to take 24 hours - if not more, instead of our straight 1 leg flight Frankfurt to Las Vegas, which was only going to be an 11 or 12 hour flight. This was a trip from hell so far, and the trip to Las Vegas hasn't ended yet. Who knows how many delays we will encounter during this 3 leg flight. There were just as many problems with Lufthansa's flights going to Yerevan in the first place, and these are just the problems coming back to Las Vegas, because this survey is only asking how was your trip back to Las Vegas from Frankfurt. This was our first trip with Lufthansa, and it will definitely be our very last flight with Lufthansa!
Late. Late to leave. Late to arrive. Left sitting on the tarmac. Same as the departing flight. Lufthansa is awful.
Nevýhody: "We had a three hour departure delay in Munich"
Výhody: "The flight was only about 1 hour. Everything ran smoothly once we took off. The crew was very good, providing gate information for connecting passengers."
Nevýhody: "It would have been better if we had departed on time. I don't remember why there was a late departure but it made it difficult for some passengers to make their connecting flight. My husband and I hurried to the gate for our flight to Washington, DC but that flight left late, too."
Výhody: "Flight was on time both ways."
Nevýhody: "had to pay for wine- first time in 25 years of flying international and it was very expensive flight, oh well, will skip Condor next time"
Výhody: "The crew was the best! Excellent service... kind and caring as well as professional."
Nevýhody: "As always, more space but I was fortunate enough to get an exit row this time, which helped."
Nevýhody: "Arrived late due to bad weather in Houston, about an hour late."
Nevýhody: "Food was not edible. Everything else was good."
Nevýhody: "Boarding process. Everyone boarding at once does not work well when it is a full flight"
Nevýhody: "flight attendant gave me a meat sandwich when i asked for the vegetarian option due to my vegetarian diet and i became sick because of this"
Výhody: "The service and the airplane"
Nevýhody: "Nothing at all"
Výhody: "Lufthansa is great."
Výhody: "Great service as always"
Nevýhody: "Took off late."
Výhody: "Flights to/from Prague are generally late and we missed 2 connections in 1 week"
Nevýhody: "Connection. Ft from Prague was 2 hours late and there was no connection. We missed our dinner with dear friends that we rarely get to see."
Výhody: "Clean plane.."
Nevýhody: "I was very upset that from Kuwait to Frankfurt I paid in sir net but the speed was very bad . It's not fair to pay 15$ for that it's not fair. And I ask my money refund! And again they saying that speed is very good for watching YouTube and video streaming! Why Lie?? IT IS NOT FAIR!"
Nevýhody: "Flight was cancelled, Lufthansa was not able to reschedule the same day."
Výhody: "You can't beat the German's at efficiency. Awesome!"
Nevýhody: "Houston isn't their hub and I have to put up with United."
Výhody: "Good service.good movies.Good food."
Výhody: "New plane, nice seats. Typical Lufthansa."
Nevýhody: "Strict weight limitations for carry on luggage. Go British Airways if you have large carryons. Lufthansa is militant about luggage weights."
Výhody: "service on luthansa was delightful"
Výhody: "Drinks and great stewardesses"
Nevýhody: "No phone charger."
Výhody: "Quick boarding"
Nevýhody: "Flight was slightly delayed. We had to hustle in Munich to make our connecting flight (so we thought) to IAD. It turned out the flight to IAD was also somewhat late so in the end all was well but we had less than an hour to make the connection and it was a bit fraught."
Výhody: "Great food!"
Nevýhody: "No entertainment"
Výhody: "Good space between seats"
Nevýhody: "Old and loud plane, especially loud and shaky on taking off"
Výhody: "Lots of food for such a short flight."
Nevýhody: "I did not go because i canceled my flight and am still waiting for my refund since 23 May. I will probably never use Kayak again. Not happy... far from satisfied. ~AC"
Výhody: "Flight was uneventful, which is what you want!"
Nevýhody: "They change the gate for transfer last minute"
Výhody: "I liked the process this time because I didnt miss the flight (unlike last time when lufthansa workers denied us to go to the front of the line at passport checkpoint) IN PRAGUE CHECK IN PEOPLE WERE WONDERFUL!"
Nevýhody: "Nice crew"
Výhody: "I liked it overall"
Nevýhody: "I absolutely hated and was very surprised at the completely illogical step of making people who have connection flights wait. Lufthansa was the one that scheduled two of my flights so close together, not letting people with connection flights to un-board first is completely counterproductive. Most other airlines let people with connecting flights unboard first."
Nevýhody: "Lufthansa cancelled my flight on November 23rd a few hours prior to departures because their pilots went on a strike. When I called and asked if they would rebook me the lady on the phone said that she could rebook for a trip that had two layovers from 2pm(Prague time) to 8:30pm(NYC time) for the 24th of November (thanksgiving). When I asked her if there was anything else she said that was the soonest flight she could find. When I checked my self I found and booked a flight for the 23rd. When I called back they refused to give me a refund."
Výhody: "I like the friendly crew. They give refreshments at no charge on a 40 minute flight and get it done in time."
Výhody: "Food/drink choices and portions were very generous on our long haul flight over the Atlantic into central Europe from the west coast of the the US. Efficient boarding. Lots of entertainment options as well."
Výhody: "Quick straight forward"
Nevýhody: "No entertainment at all"
Výhody: "The crew, food and entertainment were good."
Nevýhody: "I could not even cross my leg. The coach seats are ridiculous and because of that, I will not book on the airline again. Sorry, coach seats should be an option for everyone, not just someone the size of a 9 year old. I'm only 5'2" and 120 lbs."
Výhody: "Great crews, great amenities, good food. Best flights I've been on in a long time."
Nevýhody: "Economy seats are tough after 10 hours. But thats what I paid for so no issues."
Výhody: "The flight was very good."
Výhody: "We were given a free meal (sandwich) on this short duration flight. I thought that was a nice touch."
Nevýhody: "The boarding process wasn't very smooth."
Nevýhody: "I wanted to check 2 bags, even though you only get one free checked bag for economy international. The desk agent at check-in wouldn't check my second bag and didn't know how much the fee even was for the second bag. She was not exactly pleasant, which might have been because it was 430 in the morning but still. I just ended up carrying on two pretty big bags. The crew ended up gate checking one for me in Frankfurt which was nice. But I would have paid not to carry that dumb thing around with me through the giant Frankfurt airport. Other than the one desk woman in Prague, everything else was good."