Výhody: "The boarding process was easy"
Nevýhody: "Some of the crew members were rude and inconsiderate - if you see that someone is sleeping, you don’t stand at their seat and lean on it and shake it while you’re waiting to give the security demo before take off."
Výhody: "Coach seats were comfortable but if the person in front of you reclines, your video screen will be inches from your face and it becomes difficult to get out of your seat."
Nevýhody: "Crew was not particularly friendly....almost downright rude at times"
Výhody: "Crew was great. Seats were uncomfortable. No air. It was extremely hot."
Nevýhody: "Only two options for dinner is very few options."
Výhody: "The inflight entertainment was great and helped to pass the time. The food was good for airline food."
Nevýhody: "The flight staff was just okay - they could have been friendlier. The seat cushions seemed old - they were comfortable enough for sitting but not comfortable to sleep."
Výhody: "Some of the best airplane food I’ve had."
Výhody: "Crew was attentive to passenger needs in a quiet way: without fanfare, did all possible to make it a pleasant, comfortable trip. In fact, went out of their way to get me a wheelchair ride to next flight, which I dearly needed"
Nevýhody: "First flight was delayed due to circumstances outside of airline’s control. They managed to get us there and help me with wheelchair, etc to make flight. Great service and kindness"
Výhody: "Seats were comfortable and the crew was great"
Výhody: "Even though we flew through turbulances the crew was able to manage their tasks. Plus beautiful stewardess."
Nevýhody: "Leg room was really bad in economy and the only upgrade option was to business for $10,000 so of course not affordable for the average person."
Nevýhody: "When I purchased the ticket I did not know that I have to pay for my bag. It would have been nice to know about this in advance"
Výhody: "crew are well trained"
Nevýhody: "chicken dinner was not tasty at all"
Nevýhody: "I had a carry-on sized bag which would have fit in the overhead compartment. I was told that it would not fit the Swiss Air compartment, thus was forced to check it at the gate. I expressed my concern that it would get lost (thus the reason I never opt to check bags) and was assured "They are very efficient in Zurich." When we arrived in Madrid, my bag was not at the carousel. I was told at Customer Service that it was on another flight, but that they could deliver it to my Airbnb between 4-7 pm. I had to wait there instead of enjoying my vacation to wait for my bag. The bag did not arrive until 10:30 pm. I did not have my clothes or belongings with me all day. Swiss Air in particular needs to update their overhead compartment regulations, as my bag definitely would have fit there, and could have avoided this entire situations."
Výhody: "Boarding was smooth"
Nevýhody: "The aircraft was horrible No space at all even after paying for a better seat"
Nevýhody: "I’m a small person & your seating is cramped & uncomfortable!"
Výhody: "The entire process from boarding in Chicago until arrival in Athens was very smooth."
Výhody: "Very professional!"
Výhody: "Excellent Service. Excellent food."
Výhody: "The flight was perfect until we hit horrible turbulence. 1 out of every 4 people was throwing up. We had to redirect to Milan."
Nevýhody: "Swiss air is completely inept at handling a very normal reroute due to weather. 200 displaced people are standing in line. I’ve been here 5 hours and have not heard a word of announcement from them, our questions are rudely thwarted, and they continue to take half-an-hour to an hour per person with uncertain results. Give use new flights or a hotel."
Výhody: "I am a frequent flyer with swiss airline. Amazing crew, boarding, taking off and landing is on time if not a little earlier. However, I was quite disappointed with the enertainment package and food."
Nevýhody: "I am a frequent flyer with swiss airline. Amazing crew, boarding, taking off and landing is on time if not a little earlier. However, I was quite disappointed with the enertainment package and food."
Výhody: "Flight crew, food, and seatback entertainment system (with USB charging port) were all great."
Nevýhody: "The seats were uncomfortable and way to close. When the person in front of me leaned their seat back, I was forced to do the same. It was nearly impossible to eat. If you had a hint of claustrophobia, you would never make this entire trip without going nuts. I noticed that many of the middle seats were unoccupied, while my family and I were crammed into four seats side-by-side. If we had empty seats between us the flight would have been bearable."
Výhody: "Great service and friendly staff! Also great food!"
Nevýhody: "There's nothing I didn't like :)"
Výhody: "Crew was courteous."
Nevýhody: "I did not like they were so strict with the carry on luggage and stopped us at the TSA"
Nevýhody: "Booked four flights from Zurich to Prague, but plans changed. No way to get a refund or cancellation although I tried two weeks beforehand. Disappointing to say the least."
Nevýhody: "Warm breakfast in coach would be appreciated, but i understand it is just coach."
Výhody: "Food, staff, service"
Nevýhody: "No leg room"
Výhody: "Friendly crew, decent meal, and above-average entertainment systems"
Nevýhody: "Confusing boarding process, outdated and worn seats and technology, unable to select seats when booked as a United codeshare."
Nevýhody: "There was a supposed difficulty with my entry in Europe when I tried to Check into Chicago. I thought that I had to cancel my flight. Swiss air representatives had to do much consultation, which took nearly an hour, while I was standing there the whole time. At the end, I was thanked for my patience and told all should be well and not even given a small upgrade for the distress this caused me. Traveling is disagreeable in general now, and personally, even moreso after this episode."
Výhody: "On time, efficient, good service, professional"
Výhody: "Very prompt and courteus"
Nevýhody: "Baggage missing for three days. Communication poor."
Výhody: "Brand new plane, with ultra modern seating. We had a lot of room."
Nevýhody: "We sat in the plane for 40 minutes before takeoff"
Nevýhody: "When getting our meals the flight attendants didn't ask anyone to move their seats back up so it was difficult to eat since there was no space."
Výhody: "Polite crew"
Nevýhody: "The service and food was excellent. There is no question about dislike"
Výhody: "Upgraded to business, new 777 plane, good snack"
Nevýhody: "No headphones"
Nevýhody: "Not. Lot of room for legs. Slection of movies very poor. Very old movies mostly"
Výhody: "Crew was kind and helpful."
Nevýhody: "Seats are so narrow and led room. Another bathroom is always a plus."
Výhody: "Crew and flight service are excellent top notch. Also they are very friendly and helpful. Make flight enjoyable."
Nevýhody: "Seats are too close together in coach, very cramped and uncomfortable if you are a tall or large person."
Výhody: "Good entertainment"
Nevýhody: "Couldn't control the airflow at your seat."
Výhody: "Seats very confortabile"
Výhody: "The flight crew were friendly and helpful. The food served on our flight to Zurich was delicious. We loved the big movie selection which helped pass the time."
Nevýhody: "The leg room was terrible on this plane. If anyone reclined their seats, you were trapped and could barely get out of the row to get up or go to the bathroom. Boarding was a bit like herding cats and everyone was jammed up trying to get on without any orderly direction."
Výhody: "Staff were courteous and there was abundant food and beverage service."
Nevýhody: "No child activities were distributed by the crew (like they did for our return flight)."
Nevýhody: "seat size and comfort. Had metal nox take good part of my footroom. small aisle. Food lousy."
Výhody: "First time flying with swiss air, loved everything about this airline!!"
Nevýhody: "Professionalism, outstanding service, no problems, no stress, no issues, flawless!!!!!"
Výhody: "Our attendant was very nice with a great attitude."
Nevýhody: "Luggage line in Zurich at airplane"
Výhody: "Very good. Good entertainment options."
Výhody: "More space with a window seat than I am used to. Shoulder didn't even touch the side of the plan. Loaded the back of the plan first after premium and those needing extra time."
Nevýhody: "By the time they got to me I only had one choice for the dinner meal. No restroom in the back of the plane so I got stuck waiting for the cart to come all the way down the aisle before I could go to use it."
Výhody: "Flight boarding was quick and fast and food was great."
Nevýhody: "Seats had no room and if someone in front reclined the tv was right in your face. Also what happen to having individual fans above. It was so hot I felt sick the whole way and when we pushed the call button no one came had to flag down an flight attendant walking by. We had to ask three more times to get the heat down. Overall it was okay."
Výhody: "Kosher snacks! Thank you. Screens and outlets at every seat. Safe, controlled Covid protocols including de-boarding. Excellent!"
Výhody: "Delta flight took extra precaution to keep all passengers safe before during and after the flight. They communicate effectively during the flight. I will be flying Delta again and again."
Nevýhody: "The trip was great"
Nevýhody: "We arrived around 39 minutes early and the whole process was very smooth"
Výhody: "Super friendly and helpful with connections."
Nevýhody: "The music on the plane was a bit much. Lol"
Výhody: "Crew was friendly, seats really comfortable!"
Nevýhody: "Headphones sold for $ 2. Headphones preferably free"
Výhody: "Calm and safe, just like I like it."
Nevýhody: "The carrots were hard and the bread was cold."
Výhody: "Comfortable plane due to few passengers"
Nevýhody: "7 hour delay after flight postponed."
Výhody: "Got to my destination without any issues"
Nevýhody: "Seats/seating area are too small, and I'm not a big person."
Nevýhody: "No AC for an hour before takeoff - very uncomfortable. Audio for tv did not work."
Nevýhody: "Flight was delayed a bit due to a couple passenger booking/misc issues. 1st class didn’t get gate bevfood service. Oven was busted so my meal wasn’t available. Entertainment console had all channels functional except — not really an issue I just really wanted to have ESPN playing in the background"
Výhody: "Son got wings, so was happy."
Nevýhody: "No entertainment."
Výhody: "Good snack selection. Crew was personable."
Výhody: "Crew was nice and welcoming"
Nevýhody: "Well, if our plane had been leaving on time it would've been superb."
Nevýhody: "Notify the delay quickly"
Nevýhody: "More print media to read on"
Výhody: "Crew was great."
Nevýhody: "Couldn’t hear/understand the pilot"
Výhody: "Flight attendant in first class was amazing."
Výhody: "Jeff was our flight attendant in first class. He is an excellent flight attendant. He has an amazing attitude and his manner made us feel as if we had been friends with him for years."
Nevýhody: "Passengers who pay retail for first class on domestic flights should get access to the Delta lounges even without the AE card. Other airlines do this, and we have come to expect it."
Výhody: "The boarding was fast and very well handled."
Nevýhody: "My flight from Chicago was two hours late and that's why I missed the flight from Atlanta to Buenos Aires. No one helped and did not know that the flight was delayed and I had to find a place to sleep. I'm not satisfied with the experience and I have not yet arrived in Argentina because of the whole"
Nevýhody: "It was delayed"
Nevýhody: "Chinese Eastern did not try to help and solve my problem."
Výhody: "Complimentary beverages."
Nevýhody: "Chicken and pasta for dinner"
Výhody: "It was a smooth boarding, flight and exit out of the plane."
Výhody: "Snacks, cleanliness and crew"
Nevýhody: "From the begging they changed the flights for something totally different. It was a 14 hour trip. Awful"
Výhody: "It was a normal flight as well expected."
Výhody: "I was with my friend"
Nevýhody: "Delayed 12+ hours"
Výhody: "We had a 2 1/2 delay due to mechanical issues but the crews, flight and ground, did a great job. Thanks."
Výhody: "I was given a complimentary upgrade."
Nevýhody: "It takes time and worries to find the air train and Aeroflot registration."
Výhody: "My flight was great. Boarding was easy and the seats were comfortable."
Výhody: "The service was amazing , the staff was honestly friendly and nice"
Výhody: "Great service, nice agent friendly"
Nevýhody: "I was unable to fly at all due to a spelling error on my ticket. The airline refused to alter the ticket. Worst experience of my life, ruined my Christmas"
Nevýhody: "Cancelled my flight because I lost one of the arms"
Výhody: "Decent selection of in-flight entertainment. (The entertainment unit was sub-par to allow full enjoyment.)"
Nevýhody: "Older plane had undersized, non-responsive touch displays so passenger behind felt like a woodpecker. Also, retrofitted to provide in-seat power with metal box under seat in front of you makes it very uncomfortable for window passengers who don't have space to stow bag under seat in front of them or for their feet. (Uncomfortable on a long flight.)"
Výhody: "Short flight"
Nevýhody: "Too cold Not friendly boarding agent"
Nevýhody: "2.5 hour delay for no apparent reason at first (supposed mechanical issues with plane) and then waited on plane at gate for a missing pilot who never got picked up from his airport and got stuck in Chicago traffic trying to get to O'Hare. Eventually had to take pilot from another flight before leaving at 8:45 when flight was scheduled for 6:00am."
Výhody: "Layout of aircraft."
Nevýhody: "USB port barely accessible. Also, it didn't seem to work."
Nevýhody: "Had a death in the family and no one would help me get back home"
Výhody: "Seats were comfortable. Snacks!!! Nice flight crew."
Nevýhody: "I liked everything."
Výhody: "The Gogo Inflight wifi and entertainment did not work for even a minute. I choose flights based on their amenities and this one had offered full WIFI service which swayed me to choose to fly with Delta. I'm not sure who is to blame about this issue but I'm pretty frustrated that it was completely dysfunctional."
Výhody: "Service from the crew."
Nevýhody: "Quality and comfort of seats. Quality of food. The TV screen was from the 80s."
Výhody: "The movie I watched was pleasant, although I had trouble hearing it because of the situation described below."
Nevýhody: "There was a family seated behind us with several crying, loud children. We were miserable. Even my headphones with a Mozart sonata cranked up to loud did little to mask the noise. Probably not Dela'a fault, but the crew did nothing to mitigate the problem."
Nevýhody: "Plane was sat broken at gate and needed part to be flown in. 150 minutes delayed. Not acceptable."
Výhody: "No fee to get on an earlier flught"
Nevýhody: "When I tried to rebook online this flight was not an option"
Výhody: "Food was tolerable. Good cabin temperature. Good lumbar support and pillow."
Nevýhody: "Horrible leg space on the first leg of the journey. Air hostess we'e very inattentive. Asked for a blanket 3 times and still didn't get it. Also they had a poor attitude. Power outlets don't work on multiple seats. Oh and again no leg room. Zilch."
Výhody: "The little details...slippers, nice meal, foot rests, deep carryon bins."
Nevýhody: "Legroom, too tight. Attendants blocking lane unable to reach restroom, entertainment didnt work."
Výhody: "Lots of entertainment on the plane. Very clean. I like the personal touch of a travel Bag given and large head phones."
Výhody: "In flight entertainment system and food. Courteous crew."
Nevýhody: "That they destroyed one of our suitcases"
Výhody: "The staff is very accommodating and the meals served on board were good."
Nevýhody: "Plane delayed by 3 hours. Missed my other flight to Tirana. Horrible service at the airport to help me out with a hotel. Had to run around for over 3 hours. Never flying Turkish again."
Výhody: "The service was very nice and courteous"
Nevýhody: "The seats don’t match up to the comfort level and privacy of the other airlines"
Výhody: "Service, flight and landing, exceptional!!!"
Nevýhody: "No cons..."
Nevýhody: "Boarding took a longer time than normal"
Výhody: "service, no delays."
Výhody: "2nd time with Turkish Airlines; no concerns. Everything handled timely and professionally."
Výhody: "Easy check in"
Nevýhody: "Please include sea food in your menu"
Nevýhody: "Very limited selection of movies."
Výhody: "Comfortable but narrow seats."
Nevýhody: "Entertainment system could do with more selection."
Výhody: "Good personal movie choices"
Nevýhody: "Taking a bus to plane"
Výhody: "Good trip great service"
Výhody: "Turkish airlines has great service and crew in plane."
Nevýhody: "Hi, The flight was great. However my layover at airport lounge was long. I didn't like their (Turkish Business lounge)policy for not letting me have the room to sleep as the layover was more than 7hrs. I was told to ask for a hotel at reception. When i did, they said that they dont have any hotel inside and cant take me to ourside hotel too. The staff at reception of lounge was not courteous either. I only needed the room to sleep for 3 or 4 hrs. Anyway, the flight itself was great, no complaints"
Nevýhody: "Mi sa furat din bagajj !!!!!!!!"
Výhody: "Constant service, food, entertainment."
Nevýhody: "Seat area is too small. No room for legs/feet. Garbage was not picked up."
Výhody: "Food was relatively good."
Výhody: "customer service, food, entertainement."
Nevýhody: "small seats"
Výhody: "The service was impeccable!"
Výhody: "The food and service were great."
Nevýhody: "Seats were a bit tight"
Výhody: "My first flight with a different airline."
Nevýhody: "A very rude ticket sales woman in Turkish Airline Kiosk, wandering an airport for two hours due to untrained staff and Turkish Airlune "help desk", being cheated out of $400, and finding my baggage smashed up."
Nevýhody: "The crew was very professional and helpful"
Výhody: "food was amazing"
Nevýhody: "Crew was slow to pick up trays."
Výhody: "The food and comfortable plane and nice staff"
Nevýhody: "I lost my connection flight because of TA, they lost my luggage + they almost lost my passport... (it goes much deeper but I don't wanna dig in it)"
Výhody: "Food and service"
Výhody: "Good food. Great service."
Nevýhody: "Small leg room. Display of entertainment system was poor quality."
Výhody: "Thats awesome"
Nevýhody: "All personel it was good."
Výhody: "Crew is great, Food is good. Overall experience is excellent. Recommend 100% ."
Výhody: "excellent services provided by the crew members, nice food, great entertainment (up to date),"
Nevýhody: "Coach seats provide minimal leg room, and even less when seats are reclined."
Výhody: "food was good"
Nevýhody: "plane interior could be updated."
Výhody: "Friendly crew and clean aircraft."
Nevýhody: "I was traveling with two family members with wheelchairs and gate transfer at IST was a nightmare. It was very slow, but finally we were at the right gate. Handicapped access must be improved at the IST airport."
Výhody: "Tv screen was like an iPad. Lots of choices and options. Food very good. Staff friendly"
Výhody: "On-board chef was excellent. Movie selection was excellent. Crew was very friendly and prompt."
Nevýhody: "Economy class was very tight. Hard to rest."
Výhody: "Great service"
Výhody: "Everything went very well. The food was fantastic. Just too warm on the plane."
Výhody: "I liked how generous they were with food and drinks"
Nevýhody: "Free WiFi could have made the flight a lot better"
Výhody: "KLM are our airline of choice. A great full-service carrier with impecable standards."
Výhody: "Loved the smooth ride."
Nevýhody: "Bathroom was pretty nasty"
Výhody: "Usual faultless KLM experience"
Výhody: "Crew was great, very responsive and hospitable!"
Nevýhody: "more lunch choices, especially choices without dairy products."
Nevýhody: "1. In Flight Entertainment 2. Controlled In Flight Temperature"
Výhody: "Crew was very engaging and service was good."
Nevýhody: "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."
Nevýhody: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
Výhody: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Nevýhody: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
Výhody: "Crew was fantastic."
Nevýhody: "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."
Výhody: "Just the cabin crew being nice"
Nevýhody: "Punctuality KLM is always late"
Výhody: "The crew was very nice"
Nevýhody: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."
Nevýhody: "Inflight was better than I expected. But needs upgrading air crafts."
Výhody: "They considered my reguest of vegiterian food."
Nevýhody: "I have no complaints."
Výhody: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Nevýhody: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
Výhody: "We got to Amsterdam on time"
Nevýhody: "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"
Nevýhody: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Nevýhody: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
Výhody: "The service"
Nevýhody: "The seats"
Výhody: "Very friendly onboard personnel - I really had kind of homy feeling."
Výhody: "Flight crew very nice"
Nevýhody: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
Výhody: "Crew was excellent -kind nice and very attentive"
Nevýhody: "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"
Výhody: "Shirt flight but well catered, boarding was efficient and quick."
Nevýhody: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Výhody: "Restrooms clean, decent food and drink, nice cabin crew."
Nevýhody: "No complaints"
Výhody: "Arrived early!"
Nevýhody: "Boarding seemed disorganized."
Nevýhody: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Výhody: "Friendly in-flight personell"
Nevýhody: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Nevýhody: "infotainment was down. Lost my luggage the flight was delayed"
Výhody: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Nevýhody: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
Výhody: "I got some rest"
Nevýhody: "unable to charge my phone or watch movies"
Nevýhody: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"
Výhody: "Boarding was quick, Flight on time....just a regular service and plane"
Nevýhody: "Terminal 3 Manchester is not worth staying longer then necessary, loud music, crowded....old"
Výhody: "Booked extra room seat which gave me good room for seating"
Výhody: "Decent seat size. Sorta slept the whole flight."
Výhody: "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
Výhody: "Helpful and smiling cabin crew."
Výhody: "The flight was great."
Nevýhody: "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."
Výhody: "Crew was very helpful.food"
Nevýhody: "Food was not upto the mark."
Výhody: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Nevýhody: "OLD plane without comfort or entertainment"
Výhody: "The crew were pleasant"
Nevýhody: "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."
Nevýhody: "magazines very dog eared and some badly torn"
Výhody: "Catering is ok"
Nevýhody: "Seats comfort really old school"
Výhody: "Jet airways flight till mumbai"
Nevýhody: "Poor legspace in Klm flight till Amsterdam"
Nevýhody: "There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases"
Výhody: "Free wee cake."
Nevýhody: "Nothing in particular."
Výhody: "I fly delta this was run by KLM they weight all bags delta does not they don't take TSA preach Check. Delta does It was a free for all with check in and getting into plane"
Nevýhody: "See above"
Výhody: "Check in was swift"
Nevýhody: "Friendlier approach from the crew"
Nevýhody: "Was very satisfied with everything."
Výhody: "Every thing"
Výhody: "Food and workers were great"
Výhody: "Good entertainment choices."
Nevýhody: "Seat could be more comfortable"
Výhody: "The crew was not very unhelpful & hardly accommodating, not helpful at all. I have never met such a cold hearted airline crew, so unthankful & not trying to help customer. They kept rolling their eyes & speaking like I was a dirt. I will NEVER fly this airline & I will make sure everyone knows."
Nevýhody: "Came early to counter & my passport expires August 9th, so they refuse to help me & did not let me go on board even though I had approval from Jordanian country to fly there. Austerian ticket crew & supervisor did not want even to check the pass through to board with permission. The WORSE airline!!!"
Nevýhody: "My flight was canceled and I received no communication from Austrian Airlines. There was no staff at ticketing counter. The contact number that O’Hare had was a disconnected Verizon number, which was the same number listed on their website. I had to call the international number where I was told I was rebooked on United with 2 layovers instead of one. I also lost my business class upgrade and was told there was nothing they could do about it."
Výhody: "Everything went very well! Boarding was easy, the flight was smooth with little turbulence, we arrived on time, the crew was friendly and attentive, the food was good!"
Nevýhody: "Everything was very smooth, except that the seats were not very comfortable!"
Výhody: "The crew and the service was excellent. Dinner was excellent. The hot breakfast never came. We were served a roll and one small cup of coffee with no refills. That was my only complaint. On a long overseas flight I think a hot breakfast would have been better than a roll."
Nevýhody: "very rocky,, too confined for such a long flight.thank you for a good lesson not to go austrian again"
Výhody: "They were really good with checking in my excess baggage and my two cats. Cats travelled well and arrived as expected. Check in at O'Hare was very friendly. In the air, flight attendants were very accommodating and friendly. All luggage and cats arrived! The plane from O'Hare to Austria was very nice!"
Nevýhody: "I think I have gotten used to Asiana's and Korean Airlines'. It just didn't seem to measure up to their business class service. The food (which has been highly rated!) I found to be just mediocre. Maybe it's because I was living in Asia for eight years and had become more accustom to asian cuisine?? I didn't love the seat either. When you recline, your feet are cramped inside a small area under the seat in front of you. It was cramped. The ability to customize the seat recline was limited. I like being able to move the head and feet into my own customized position. The business class seats from Vienna to Amman felt like coach."
Výhody: "Very good flight crew. Decent food and nice entertainment."
Nevýhody: "Poor web site. Very poor boarding crew. Boarding crew made no announcements for who must get re-elected ticketed for shares carrier tucked or web site ticketed passengers. No prep boarding plan given therefore mass at gate."
Nevýhody: "Missed the connection because the flights were booked too closely together. Then had to wait 7 hours in the airport for the next flight. It only takes 4 hours to drive there but I don’t have a car."
Výhody: "A bit more leg and knee room."
Nevýhody: "The food was dreadful. We flew Austrian last month and the food was good. We try to stay hydrated on the flights and when I asked for water at the back of the plane, I was kindly given the water and another attendant grabbed the curtain and closed it making it plain I was not to be there. (I've never had that happen on any other flight.)"
Výhody: "It was perfect, very few people, great service"
Výhody: "Friendly staff, efficient"
Nevýhody: "I didn’t understand that we got no baggage allowance with our tickets. When I looked on the website it appeared that star alliance members got the usual free luggage. Apparently it was a “lit” fare & we didn’t. It would have been worth it to get the next class of fare"
Nevýhody: "Flyght was terible"
Výhody: "Nothing stood out compared to other airlines"
Nevýhody: "Not enough room in the seat"
Výhody: "The food was good"
Nevýhody: "Everything was fine"
Výhody: "Everything. Keep up the good work."
Výhody: "Smooth strait flight, friendly polite crew"
Nevýhody: "Our flight was cancelled .No explanation at all.Hotel was given to us.Thank you for that.We dear only 4 hours.The following day we were there since 5 in the morning and the first word was 10 o clock flight.After to many hours they decided that they can bring us to Mynih and after that flight to Tirana.So I left home Thursday 2 o clock and arrive in Tirana after 2 days. No luggage until yesterday.It never happen before.But in top of everything my plans in Albania were messed up.I have to pospne my return flight 1 week and the charges are unbelievable tooo much 650 dollars.I am not stopping here.Thank you."
Výhody: "People at the desk didn't know or don't wanna say much why we have no plane"
Nevýhody: "I arrived at Vienna on time but to Skopje we had no plans and we hade to wait till 13:40 to board"
Nevýhody: "It was late No food"
Nevýhody: "The aircraft was very old and smelled badly. The toillets didn't work properly and were dirty."
Výhody: "Everything was great except seats uncomfortable"
Nevýhody: "Uncomfortable seats"
Nevýhody: "I used flights between Vienna and Prague several times and in most cases they are delayed."
Výhody: "Would fly with them anytime."
Výhody: "After departing the cluster fk that is O'Hare airport it's such a pleasure to interact with Vienna and Austrian Air. I had 'only' an hour to make the connection, and yet all, that is all, formalities took no more than 10 minutes. I had plenty of time to spare. Waiting area at the gate had plenty of seating and the staff was professional and courteous. We had to gate check bags as the plane was a regional turboprop, but everything went very smoothly."
Výhody: "Compared to most American crews the Aus crew was helpful and outstanding."
Nevýhody: "The chicken dinner was not that great and the breakfast was only a muffin, I expected more. On Turkish airlines flight from Ord to Istanbul we got a full breakfast tray."
Výhody: "Very carrying crew, kind and attentive"
Nevýhody: "Not too many choices for entertainment, a lot of Asian movies. Food was OK"
Výhody: "The service and the overall flight quality, the pilot was very good!"
Výhody: "Very nice and polite crew, great service."
Nevýhody: "Regular breakfast was just a muffin and nothing else :("
Nevýhody: "It was almost 2 hours delayed"
Nevýhody: "After dinners the crew did not remove trays fora long time preventing movement. When the finally did there was a rush for the toilets. Having some toilets out of order compounded the problem Food is ok at best. The morning muffin was terrible A poor comparison to our flight last year on Turkish air"
Výhody: "The check- in experience was simple and the seat entertainment system was excellent!"
Nevýhody: "Unfortunately, like any economy class seating, wider seats and more recline ability would be nice."
Nevýhody: "Our baggage did not make it to our final destination"
Výhody: "The boarding and exiting of the aircraft was smooth and organized. I really do prefer that passengers be strictly monitored when boarding the plane according to their seats. It really does make sense to board the plane from the rear forward. I realize airlines feel like they have to make their business class passengers feel special, but it really doesn't make sense for passengers to be climbing over one another."
Nevýhody: "I left my entertainment at home in a mad rush to depart which is very unusual for me. As a result, I had to rely on Austrian Airlines' copyright licenses, and they were less than satisfactory. Fortunately, I'm flying back with Lufthansa, so I hope there will be more variety there. The lavatory at the back of the plane was filthy by the end of the flight. I don't understand why the flight attendants feel to good to clean the lavatories for their passengers. We are stuck on a flying can for 9-10 hours and deserve to have clean lavatories during that time. At one point, I was thirty and approached the back of the plane. When I entered the rear galley, the ladies looked at me like I was intruding. If self-service is not available for passengers, then flight attendants should be prepared to serve their customers."
Výhody: "I am gluten free, and the stewardess knew what foods I could eat of the desserts and snacks, and I appreciated that there was food that I could eat."
Nevýhody: "I wish the flight lasted longer than the usual 8 hours, such a great experience!"
Nevýhody: "There were no air vents, which made for a hot flight."
Výhody: "The crew was the only good thing about this flight/airline."
Nevýhody: "I was very disappointed with Austrian airlines. I was not able to pick my own seat even after I checked in and the actual seats on the plane were extremely small and uncomfortable. This made it impossible for me to enjoy mi flight. A 5'6' person should not have any issues but my knees were touching the seat in front of me. The seat was very narrow - it felt cramped and as if they turned a space designed for 2-4-2 into a 3-4-3. When I called the customer service before the flight to get a seat next to my husband who had a separate reservation, it took about 4 calls before anyone even mentioned that out reservations could be linked together. will not fly Austrian airlines again."