Terrible service of rescheduling, which never happened! Well I will not recommend you for other because the service does not work!! Thank you
Positives: The extra seat room in premium class was very nice and comfortable. The cabin staff were excellent, very helpful and pleasant. Negatives: On the downside, my wife and I sat apart. Also, when we tried to change our seats so that we could sit together, the faulty Virgin website kept taking me to meals rather than to seating. Finally, when we tried phoning, we were told that the waiting time to speak to someone was 3 hours!
Výhody: "Being on time"
Nevýhody: "Nothing you guys did great thank you so much."
Výhody: "Boarding and crew great!"
Nevýhody: "Seats extremely narrow"
Nevýhody: "Food wasn’t great and not a lot of it. London to Orlando was good. Connection was good."
Výhody: "I travelled on economy delight, flight was fully packed, yet it felt spacious and comfortable. Lightning was great. Food was yummy! And pilots gave us updates on air travel, and if there were any delays etc."
Nevýhody: "Nothing. Had a great trip!"
Nevýhody: "We are a little hard of hearing. It was hard to hear the attendant when giving directions over the intercom. The speech was garbled and directions spoken too fast. I am not referring to the safety speech. Recommend slowing down so that we have more time to process what was spoken."
Výhody: "Most of it was of a reasonable standard."
Nevýhody: "Plane was full"
Výhody: "The food was good. The lane was comfortable"
Nevýhody: "The flight was nearly full, and the 767 is a large aircraft. I think it would be preferable if Virgin Atlantic would board the plane by zones, similar to other airlines."
Výhody: "Crew was great. Flight was on time and crew helped the boarding process go smoothly. It was nice to get a beer or wine at no additional cost."
Nevýhody: "Seat was shockingly small, even for economy class. TV was poor quality."
Nevýhody: "We were bussed to the plane, there were long dark hairs on my pillow, and they are generous with snacks at close intervals, but the food could be much better. The ideas are cute, but the actual food is pretty basic, which is disappointing for Virgin, who I hold in high regard. Or did."
Výhody: "Excellent service!"
Výhody: "The business class seats are the best we’ve had. Plenty of room, nicely laid out, good organization design. The blankets were fluffy and very comfortable. Crew was super attentive and friendly. For such a long flight, it was very pleasant, will highly recommend."
Výhody: "The flight was so delayed I missed my connecting flight to jfk."
Nevýhody: "The flight was so delayed I missed my connecting flight to jfk."
Výhody: "I like the professional approach of the airline and the staff. Seats are really comfortable and i did not need my sleeping pillow at all as the headrest of my seat was already so comfortable."
Nevýhody: "There is not much which i did not like about this airline. Just like other airlines, now have started feeling that Economy class travellers are being approached with bit biased approach in hospitality though they have major contribution in meeting flight running expenses. All airlines should start considering this fact and improve the overall approach."
Výhody: "Boarding process was very efficient and crew was very pleasant and helpful. Seats were reasonable for economy."
Nevýhody: "Meals were very small but tasty. Movie options were random but enough to keep you occupied."
Výhody: "Provides the service you'd expect from an international carrier. Boarded on time, seat actually reclines, meals, baggage, seat assignments are included in the price. Staff treat you well and the price isn't bad."
Nevýhody: "Virgin website is slow and not intuitive. Couldn't get seat assignment until i was at the gate. No explanation why. Boarding announcements delivered via ESP. Half of the passengers were still in the boarding area because no one heard announcements. Arrived 30 min early but had to wait on the tarmac for 45 min for a parking gate. Baggage delivery at JFK took forever."
Výhody: "Sharp good atention in counter"
Výhody: "They didn't serve any refreshments or even water"
Výhody: "Crew was very nice. Food was very good and plentiful. Entertainment was good. Overall the very long flight was better than expected."
Nevýhody: "It took forever to board in Sydney with all passengers standing and waiting for 45 minutes and never being told what was going on. I resented having my passport and ticket demanded at least 4 times. A bit overkill and a power trip by security. Absolutely despise airport security...there is no uniformity."
Výhody: "- Presence of entire box sets of some TV shows was a nice touch that I made good use of."
Nevýhody: "- EVERY damn movie is prefaced by 4 minutes of ads. - The touchscreens (at least in economy) are slow resistive screens that are horrible for fine control gestures (like slightly changing the volume or position)"
Výhody: "Lots of leg room, even in economy."
Nevýhody: "Entertainment choices were a bit sparse."
Výhody: "Crew were friendly and courteous"
Nevýhody: "Poor drink selection. Food mediocre. I felt like I was in the living room of the Beverley Hillbillies. Loud people, dressed like slobs. No manners"
Výhody: "Crew was amazing and we got fed so often. The movie choices were good."
Nevýhody: "I wish I could have ordered a drink (pay or otherwise) from the tv in front of me"
Výhody: "Everything about my flights on Virgin Atlantic was amazing. The plane was new and comfortable, the seats seemed to recline more than in other airplane I have been. The entertainment was good with a wide selection of movies and TV shows. The crew was incredibly nice and helpful and I had a really pleasant time talking with them. On the airport team side I can also say they were extremely helpful as I missed my flight and they promptly rebooked me on the next one 3h later, free of charge. I think the stress of missing a flight was completely deflected by the help of the Virgin Atlantic crew at the desk so thank you for that!"
Nevýhody: "The only thing I would improve is the main dish in the meal. I loved all the small sides like the Boursin and crackers but I found the main meal a little bland l."
Nevýhody: "One particular female member of crew could do with a refresher course in customer care service !!!!! I asked for water and she gave me something else, when I told her very nicely that I had asked her for water she began to argue with me that I hadn’t, I thought her very rude, (what happened to the customer is always right) I have been flying with Virgin for twenty years twice a year sometimes even three !!!! and never been spoken to like this from any other member of staff!!!!"
Výhody: "Legroom, lovely staff and all round good flight"
Nevýhody: "Older media entertainment screen with hard to use touch interface."
Výhody: "Flew virgin after long time and kind of disappointment with comfortable seats. seats space is tight and legs space as well with some box under the seat."
Nevýhody: "seat comfortable and let space"
Výhody: "Friendly crew, clean, well presented cabin."
Nevýhody: "Flight was late (again). Food was very little for an international service (small packet of pretzels + savoury muffin."
Výhody: "Nothing. The whole experience was horrible."
Nevýhody: "I didn't make it to Siem Reap because the first leg of the trip from IAD to London was cancelled by Virgin Atlantic after it was fully boarded. The excuse was that a flight attendant had food poisoning and was unable to fly and so the entire flight was cancelled. The Virgin team seemed unconcerned and showed NO sense of urgency to try and get people rebooked. Their solution was to rebook everyone on an evening flight the next day. If a passenger was only going to London, that was probably fine. But for people with connecting flights -- or like me with multiple connecting flights -- that wasn't acceptable."
Nevýhody: "My flight was cancelled due to technical problems! Hope to be on another flight today as I missed my connecting flights too!!"
Výhody: "The flight was a good flight overall. I was able to relax on the flight because I had the option of paying for a seat with more leg space. The cabin crew was pleasant and quite helpful"
Nevýhody: "I didn’t like the fact that I had to pay for extra leg space. I’ve travelled with other airlines and had to option to choose my seat without any additional charge"
Výhody: "Seat is very comfortable"
Výhody: "Not flown with Delta in many years and impressed by the aircraft (A320), crew and customer service"
Nevýhody: "Check-in was a bit of a hassle as kiosk would not accept our details but agent was able to resolve the problem"
Výhody: "We paid extra for more legroom and it was totally worth it."
Nevýhody: "The regular seats were so lacking in leg room that I could not cross my legs, reach the floor to get my glasses when I dropped them, or even get my carry-on out. There is no way to get into the "brace for impact position" with arms over your head and head in your lap! This is really unsafe, not to mention really uncomfortable. The flight was long, so comfort would be nice! Our first flight was regular seats and I was pretty miserable and I am a slender woman 5'6". The extra 3" was great, and we had to pay more on the return trip. The FAA should be investigating seat size and safety on planes."
Výhody: "Not having to pay for a checked bag. The check-in process was very easy The bag drop-off line was pretty speedy."
Nevýhody: "The airline stewardesses moved very noisy passengers next to me and talked to them the whole flight."
Nevýhody: "One toilet not working"
Výhody: "courteous attendants"
Nevýhody: "Aircraft amenities. Small 737 for a long international flight. Waiting for busses in both Bali and Sydney."
Výhody: "On time, comfortable (for Economy), friendly crew. Nine hour flight didn't feel that long."
Nevýhody: "Entertainment system in our seats seemed pretty beat up. On one there was no sound, on the other not all the buttons on the control would respond when you pressed them."
Výhody: "Crew is well trained and efficient. Lounge food and service are excellent."
Nevýhody: "Podlike seating in business class. Someone thought the zigzag a way of ensuring privacy. In fact you can't talk to your travel companion nor look out a window. Seats are either up or down and only a crew member can operate them."
Výhody: "the food was very good and they hd a good list of selections of movies."
Nevýhody: "the crew was very dry. they did not seem too happy."
Výhody: "Still a more pleasant experience than BA but others have overtaken. Crew make a difference though."
Nevýhody: "Limo service wasn't great in China - asked for address of hotel - a major international chain and confusion on booking details"
Výhody: "Everything except the plane itself"
Nevýhody: "Plane cramped"
Výhody: "Entertainment system is great"
Nevýhody: "Still very cramped. Cannot lower tray if you have anything in pocket (like an iPad or magazine) Should board rear section first."
Výhody: "I loved wine and whiskey. Blanket and blindfolds, headphones helped me sleep. Care packet with toothbrush came in handy."
Nevýhody: "The Sears were tight and thin. I felt pushes from behind. I could not recline the seat enough. I didn't get a window seat, which is my favorite."
Výhody: "Very friendly and helpful staff! Food was very good too."
Nevýhody: "More leg room always desirable"
Výhody: "The vegetarian meals, leg room and comfortable seats, wifi tv entertainment, kind and courteous service. It made the trip more comfortable! Thanks!"
Nevýhody: "The domestic flight in PNG was cramped, but the flight attendant was very nice and helpful"
Výhody: "Everything was great though navigating through the inflight entertainment could have been easier..."
Výhody: "Seems like they are always bringing you something. Very friendly. Great entertainment to choose from. Plenty of leg room even for a tall person like myself (at least compared to other airlines)."
Výhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "I bought the ticket thru kayak and they were no help when weather screwed up connections. Never buy that way again. I will only buy direct from the airlines. Kayak cost me $690. Thanks Mark"
Výhody: "The flight was delayed due to weather conditions The cabin was too hot It was difficult to find the cabin crew"
Nevýhody: "The crew should have been there with the passengers"
Výhody: "Plan was hold, crew was not helpful. I requested a wheel chair and never got it. Flight was delayed and no assistance was given to figure out missed connections."
Nevýhody: "Fix the above. Will not fly Turkish airlines again!"
Nevýhody: "This was the worst airline I have flown with. I booked my tickets last minute, it was for me and my 4 month old son. I had 3 suitcases a stroller and 2 carryons. I had paid for the suitcases, but because I was traveling alone I went there with my husband and he politely asked if they could please take the carryons on the plane because she can’t carry everything by herself. The manager came out and said that we have to pay. I said I already paid extra for my suitcases please help us because my wife is carrying our son, the diaper bag and 2 carryons. He was rude stating that we have to pay each carryon. We didn’t have the extra money and my wife took everything with her. If that’s how Turkish Airline treats their customers, they shouldn’t be operating. It was the last time I use this airline. No dignity or humanity, it’s all only about the money. And when I took the stroller with my son. They made me package the stroller by myself looking that I had my son on me crying and when I asked for help they said that they can’t help me... unbelievable... they see me with 2 carryons a stroller and a baby and they can’t help me."
Výhody: "The little details...slippers, nice meal, foot rests, deep carryon bins."
Nevýhody: "Legroom, too tight. Attendants blocking lane unable to reach restroom, entertainment didnt work."
Výhody: "The service was very nice and courteous"
Nevýhody: "The seats don’t match up to the comfort level and privacy of the other airlines"
Výhody: "Service, flight and landing, exceptional!!!"
Nevýhody: "No cons..."
Výhody: "service, no delays."
Výhody: "Easy check in"
Nevýhody: "Please include sea food in your menu"
Výhody: "The international pods were wonderful. Lots of space and could choose from a ton of movies. the bathroom was oversized with plenty of space. And the Bentley travel packs are a very nice touch. The highlight of the trip though is the Turskish Lounge in Istanbul. It has several grand pianos, tons of iMac stations, a freaking golf simulator, and different food stations. Thai, Turkish cuisine a salad bar. It it the best lounge I have experienced 10 fold. It’s the size of a mall."
Nevýhody: "One negative was the beverage service. Iberia and Korean air are much more attentive before and upon take off. Beverage carts come around quite often. Turkish, not so much. Also food was just okay. Feel like other airlines do better in business class"
Výhody: "Nothing isn’t good flight"
Nevýhody: "I don’t have any thing to say everything are bad even Airport too bad to find WI Fi also has unclean bathrooms over there"
Výhody: "Good personal movie choices"
Nevýhody: "Taking a bus to plane"
Výhody: "Good trip great service"
Nevýhody: "Lost my baggage, refused to give another ticket when getting to Istanbul late made me miss my next flight. Had to sit 10 hours and buy another ticket from another airline to make My destination a day late."
Výhody: "(see above)"
Nevýhody: "(see above)"
Výhody: "Turkish airlines has great service and crew in plane."
Nevýhody: "Hi, The flight was great. However my layover at airport lounge was long. I didn't like their (Turkish Business lounge)policy for not letting me have the room to sleep as the layover was more than 7hrs. I was told to ask for a hotel at reception. When i did, they said that they dont have any hotel inside and cant take me to ourside hotel too. The staff at reception of lounge was not courteous either. I only needed the room to sleep for 3 or 4 hrs. Anyway, the flight itself was great, no complaints"
Výhody: "I sat in coach but was treated like I was in first class. Hot towels. Entrees were very excellent. The food was above what I expected coach meals to be from my experiences flying different carriers to over 8 different countries. The customer service was amazing! The lady flight attendant for my section was very attentive and friendly. When I came out of the bathroom, I accidentally interrupted one male flight attendant from doing his job, he politely gestured which reassured me that he would be right with me when he was done with what he was doing. I asked him if they had any heartburn or antiacids available which they didn't. These 2 interactions with the flight attendants made the flight very enjoyable."
Nevýhody: "I was in couch and in the middle seat. I usually get the aisle or window so it was a hard adjustment to sleep in the middle seat because I didn't have leg room and couldn't lean my body against anything so I had to shift often to avoid my bottom from feeling numb."
Výhody: "Turkish airlines always delivers and economy feels like business with the hot towels and good food!"
Nevýhody: "Quite a full flight and no extra accommodation for families."
Výhody: "Constant service, food, entertainment."
Nevýhody: "Seat area is too small. No room for legs/feet. Garbage was not picked up."
Nevýhody: "They lost one of our bags."
Výhody: "The service was impeccable!"
Výhody: "Boarding was smooth"
Nevýhody: "Food needs improvement and staff should be more friendly."
Výhody: "Service was nice, crew was very respectful and the gift were well within accomidation"
Nevýhody: "Leaving the aircraft by stairs to the runway"
Výhody: "Flight attendants are professional and efficient, and the aircraft is clean and has an excellent entertainment center for all passengers."
Nevýhody: "Rows are too close, with my knees pressed against the seat in front of me. That is misery for the 10-hour flight from Chicago to Istanbul. We had a much better experience when we flew Turkish Airlines a few years ago. Sad!"
Nevýhody: "The crew was very professional and helpful"
Výhody: "Since we are first time travelers going from Chicago to Rome, Italy via Istanbul, we cannot compare to other airlines. But, we had a very good experience & the food, services and entertainment rvice were very good! The airfare too was excellent."
Nevýhody: "Not certain if it's typical in long flights/but it was very difficult sleeping in these seats."
Výhody: "food was amazing"
Nevýhody: "Crew was slow to pick up trays."
Výhody: "Good food. Great service."
Nevýhody: "Small leg room. Display of entertainment system was poor quality."
Výhody: "Crew were excellent making everyone comfortable in a long flight."
Nevýhody: "Nothing arrived on time even though it departed late"
Výhody: "That was good every thing, thank you."
Nevýhody: "Nathing wrong."
Nevýhody: "I don't why the take-off and landing are late. The boarding started late! the plane stayed on the ground for minutes doing nothing! and in the end the plane arrived half an hour late!"
Nevýhody: "The seat was hard for a long trip"
Výhody: "Nothing whatsoever."
Nevýhody: "Worst customer expireince ever. I was making a short trip to visit my very sick mother. Turkish Airline changed my connection time without notifying me such that I had 5 min left for my cooection in stambul. They gave me no other option and blamed this on Kayak and kayak blamed it on the Airline leaving me with no options. I had to stay in Birlin at my own expense. Complaint filed with Turkish airline resulted in nothing. I made several calls for update and only repose I got was we will send an email to the complaint dept. and you will here in 24 hours. This has been going on for over 5 days with no contect, update or resolution. Once back in the US, I plane to file a formal complaint with FAA and more. DO NOT take this airline. They are worst airline I have ever used and will never use it again."
Výhody: "I liked everything, from check in to the end of my trip!"
Nevýhody: "Nothing to dislike!"
Výhody: "I was very pleased with the overall service and comfort on my flight. Boarding went smoothly, and crew were friendly and helpful. Cabin service included Turkish delight, hot towel, an amenities bag, hot dinner, hot breakfast, and snacks available thought the flight in the galley. Entertainment was on demand and included a wide selection. Seats were comfortable with reasonable distance between rows for coach (better than on many U.S. carriers). They have ample restrooms and they are split throughout the coach cabin, which made lines for the restroom almost nonexistent. Restroom amenities include hand lotion and refreshing spray - very nice."
Výhody: "food was good"
Nevýhody: "plane interior could be updated."
Výhody: "Friendly crew and clean aircraft."
Nevýhody: "I was traveling with two family members with wheelchairs and gate transfer at IST was a nightmare. It was very slow, but finally we were at the right gate. Handicapped access must be improved at the IST airport."
Výhody: "Stewardess was very good. Very helpful and attentive."
Nevýhody: "Audio/video quality on entertainment system Was old & not functional."
Výhody: "FOOD,, CREW ATTITUDE & TIMEING."
Nevýhody: "AS BOVE"
Výhody: "On-board chef was excellent. Movie selection was excellent. Crew was very friendly and prompt."
Nevýhody: "Economy class was very tight. Hard to rest."
Výhody: "lots of leg room good food"
Nevýhody: "Flight was delay and we are waiting in plane food was not enough good, no menu was provided, the plane was dirty..."
Výhody: "Everything went very well. The food was fantastic. Just too warm on the plane."
Výhody: "Wonderful flight with spacious seats."
Didn’t like hour delay for paperwork but pilots informed us we made up much time & would be only 20 min late
Took longer to get our bags than the actual flight.
Late departure Broken toilet
Výhody: "Seat average for a small jet"
Nevýhody: "The AC was not cool enough, but tolerable"
Výhody: "Seat was average"
Nevýhody: "We arrived around 39 minutes early and the whole process was very smooth"
Nevýhody: "Seats are tight"
Nevýhody: "My screen wasn’t working. It would have been great if it was."
Výhody: "Boarding was easy for a large number. Seats were comfortable. The crew was pleasant and attentive. The food was very good actually. Love the Mile High Tea!"
Nevýhody: "More leg room and seat width. I don’t like having other passengers pressed against me."
Nevýhody: "Didn’t give us seats together"
Výhody: "The crew was very friendly. Boarding was quick."
Nevýhody: "Seat size in Comfort+ was still cramped. The person sitting next to me(in the middle was a fairly large (height not weight) and his arms and shoulders were pretty much flowing into my seat( I sat by the window). Leg room of course was fine. Very cold draft coming from the airplane(window?)"
Výhody: "I like how friendly the crew was"
Nevýhody: "Our flight was delayed by an hour and we had a connecting flight IN ATL that we had to get to in :30 minutes. By the time we got off the plane we had :15 minutes to get to our connecting flight. We barely made it. They were about to close the door on us. Didnt really appreciate that."
Nevýhody: "At least one hour late"
Výhody: "This was my daughter’s first solo travel home from college. She said the staff was helpful and kind. She loved that the flight was not over crowded. It was a smooth flight."
Nevýhody: "Only negative thing she could say was her flight was delayed an hour. But that isn’t terrible considering all the holiday travelers."
Výhody: "I liked the cookies and juice. The interactive screen to watch something. The cleanliness. The price. On time. The service. Thank you. The excitement of flying."
Výhody: "Professional appearance of flight staff accommodating and sincete"
Výhody: "Complimentary beverages."
Nevýhody: "Chicken and pasta for dinner"
Výhody: "very nice and willing stewardesses"
Nevýhody: "tragic little place for legs, lack of space"
Výhody: "Direct flight to Prague ; crew was very courteous and apologetic for being late"
Nevýhody: "The seat could not recline (26F) and for a long overnight flight of 9 hrs it was very uncomfortable"
Výhody: "The crew at the airport was very courteous and helpful."
Nevýhody: "No food; not even offered water; I asked a Delta employee about our seats and she was very unprofessional (mind you I'm traveling with kids and my boarding pass said that seats were to be assigned at the gate)."
Výhody: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos, please reimburse on the credit card"
Nevýhody: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos of the studio and musicians"
Nevýhody: "I was in first class. Neither food option sounded appealing. Recommend keeping things a bit simpler to appeal to more people. Flight was 90 minutes later"
Výhody: "The crew made a really uncomfortable situation (maintenance on an antenna for an hour after we had boarded the plane but before we left the gate) bearable. All flight attendants and the pilot and co-pilot were pleasant and sympathetic to the frustration."
Nevýhody: "I think there needs to be an additional element to the seat selector that does not allow two very big guys to sit next to each other, thereby making all three seats very unpleasant- and I say this as one of the big guys."
Výhody: "Decent selection of in-flight entertainment. (The entertainment unit was sub-par to allow full enjoyment.)"
Nevýhody: "Older plane had undersized, non-responsive touch displays so passenger behind felt like a woodpecker. Also, retrofitted to provide in-seat power with metal box under seat in front of you makes it very uncomfortable for window passengers who don't have space to stow bag under seat in front of them or for their feet. (Uncomfortable on a long flight.)"
Výhody: "The flight attendants were very nice and the boarding crew. From the time I walked up to the counter at LGA to the time I exited the plane in CLT, I was treated so kindly and with such respect. Kudos to the Delta Crew."
Nevýhody: "The FLIGHT!!!!! There were delays. Scheduled take of time was 6:59 PM. We took off at 735 PM. Once I was on the plane, I started kicking myself in the you know what because I knew immediately I was scammed. I had purchased a 1st Class ticket for $400+, only to find that my comfort would be the equivalent of that if I purchased a ticket in economy. My long legs would still be cramped. For the past few years, I have been purchasing 1st class for it's spaciousness. On this flight, on the RCJ700, I did not fly comfortably. The space was very tight, and I was able to stretch my legs as if I sat in economy. This was by far, my most uncomfortable flight ever. SMH; A WASTE OF MY HARD EARNED MONEY!!!!!"
Výhody: "Very nice and friendly crew were very efficient."
Nevýhody: "Very nice and friendly crew were very efficient. Unfortunately, we had to wait over 20 minutes to get into our gate because another plane was there, so we arrived late. Not DELTA's fault."
Výhody: "Layout of aircraft."
Nevýhody: "USB port barely accessible. Also, it didn't seem to work."
Výhody: "Nothing more than expected."
Nevýhody: "Food could be improved."
Výhody: "The crew was very friendly and kept making rounds with water so we didn't have to get up looking for it. Free entertainment at our seats made the flight go by faster."
Nevýhody: "No complaints, I was stuck in a middle seat but somebody has to sit there!"
Nevýhody: "VERY bumpy ride- scary"
Výhody: "Flights were both on time and boarded quickly. Crew was wonderful!"
Výhody: "Service from the crew."
Nevýhody: "Quality and comfort of seats. Quality of food. The TV screen was from the 80s."
Výhody: "It was on time"
Nevýhody: "Too short of a layover in Atlanta"
Výhody: "The staff was professional and friendly"
Nevýhody: "Flight left late for multiple reasons, missed my connection. Because there were multiple causes it just reveals how many cracks in the system there are. Flight delays are so common these days that I would just rather drive if possible."
Výhody: "The food was good and the staff was competent and friendly. There was a large choice of inflight entertainment (but the sound was mushy)."
Nevýhody: "Although more comfortable than most, the seats were cramped (for 10 hours). Boarding was delayed 30", but we did not take off for 3 more hours. I really don't know why. It felt like the NYC MTA: poor communications. The boarding process required an avoidable half hour of standing in lines."
Nevýhody: "Takeoff was delayed approx 4 hours which made me miss my connection and prolonged the whole travel day."
Výhody: "The flight attendants were very attentive and available."
Výhody: "Comfortable flight, plenty of leg room and I live the individual chargers at each chair."
Nevýhody: "When I pay more for a direct flight, I expect my flight to be non stop. Delta changed my flight and added a layover but I didn't receive any recompense from the airline. Seems very odd."
Nevýhody: "First day our flight got canceled 1 hour before leaving the airport. No good explanation given. Planes were landing and departing from Columbus just our flight got cancelled which made no sense. Over the phone no one was really helpful. Very bad experience with Delta"
Výhody: "I found the seating to be to cramped on such a long flight. The person in front of me reclined back and the distance between my knees and his seat was just about an inch. I'm not s big guy on height or weight so I was quite uncomfortable. Other then that everything was great."
Nevýhody: "Cramped seating"
Výhody: "Left reasonably on time, arrived a bit early, able to find overhead storage for my roll-on, even boarding in Zone 3"
Nevýhody: "Very tightly packed; minimal comfort for the flight."
Výhody: "Crew aware of my children's nut allergy and chose not to serve"
Nevýhody: "Coffee horrible"
Nevýhody: "No entertainment - just a long boring flight. Should have some sort of entertainment for the longer flights."
Výhody: "Flight was very smooth, and crew would actually smile. Coach Sears very cramp."
Nevýhody: "Poor intercom. Could not hear pilot's announcements. Gate staff not very friendly. Sears assigned while boarding...didn't know until then if my wife and I would sit together."
Výhody: "The crew was nice"
Nevýhody: "I didn't like the fact that I didn't get my luggage with me when I arrived to casablanca as I lived 4 hours away from the casablanca. I have to come back the next day to get my luggage. I was very mad about it.plus I noticed one of my luggage has been damaged so now I have to buy another one because I can t use it. It was disgusting."
Výhody: "Crew were very friendly and courteous as well as very helpful."
Nevýhody: "Can't play games at the IFE ... Freezing."
Výhody: "The flight crew was nice and polite. They served drinks and snacks in a timely manner while on the flight."
Nevýhody: "Flight was scheduled to leave early, the plane arrived, but they couldn't turn the plane around fast enough. We left the gat late, then pilot said we would still be arriving half an hour early. We arrived about 45 minutes late, and that was a problem because our connecting flight was due to depart now in 15 minutes. Lightning forced the airport to shutdown, which was great, we had a chance to catch our flight, but we were stuck in the airplane, and we couldn't get to our gate until the all-clear. I know this is not Delta's fault, but they did arrive quite late on a flight that, according to them, would be early. They also never communicated to the other flight that there were several passengers catching that connection. So by the time we had ran to catch our connection they had closed the ramp. Lightning hit again, and they shutdown the airport once again, so the airplane was still at the gate for about an hour, and they did not allow the 20+ passengers to board that plane, which was right there. So frustrating. The only thing that saved it was that our new flight was the new airbus, and although it left an hour and a half later, the comfort level was phenomenal."
Slow boarding in Seville, no chance to check-in online🥺
Výhody: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Nevýhody: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
Výhody: "The plane ✈️ itself the attendants . The entertainment on board. Really great"
Nevýhody: "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."
Výhody: "Flight was on time."
Nevýhody: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
Výhody: "The crews were pretty great!"
Nevýhody: "The regulating of the temperature."
Výhody: "Usual faultless KLM experience"
Nevýhody: "Flight got delayed 30 minutes"
Výhody: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
Výhody: "Nice staff and no delay"
Nevýhody: "Instead of crisps maybe a bit of cheese or crackers"
Výhody: "Seat was good"
Nevýhody: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
Nevýhody: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."
Nevýhody: "Late departure. Rush to connect."
Výhody: "The flight arrived a few minutes early."
Nevýhody: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."
Výhody: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
Výhody: "Friendly and efficient crew. Flights were on time if not even early."
Výhody: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Nevýhody: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"
Výhody: "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
Nevýhody: "There were several flight delays and gates were changes a few times."
Výhody: "Flight duration"
Nevýhody: "Very stingy with the drinks Cramped seats"
Výhody: "Gaps between seats are very narrow."
Nevýhody: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Výhody: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Nevýhody: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."
Nevýhody: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Výhody: "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
Nevýhody: "That it didn’t happen."
Výhody: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Výhody: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Nevýhody: "Cramped seating."
Výhody: "Friendly in-flight personell"
Nevýhody: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Výhody: "Sound was broken on my TV set!"
Nevýhody: "Called stewardess twice to assist. No response!"
Výhody: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."
Nevýhody: "Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing."
Výhody: "I got some rest"
Nevýhody: "unable to charge my phone or watch movies"
Výhody: "Food was just fine, movie selection very good"
Nevýhody: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"
Nevýhody: "Please Endeavour to put the expiration date on the food served in the flight."
Nevýhody: "Missing wheel chairs swrvice lounge far away no food option just lame klm tipique"
Výhody: "Decent seat size. Sorta slept the whole flight."
Nevýhody: "Crowded seating, wake-up for breakfast service two hours before arrival"
Výhody: "Everything. A truly faultless experience!"
Výhody: "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"
Nevýhody: "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."
Výhody: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Výhody: "newer plane, good staff"
Nevýhody: "need better and more food options, more often"
Výhody: "Catering is ok"
Nevýhody: "Seats comfort really old school"
Nevýhody: "Why do the crew have to slam the overhead and catering compartments to get them to shut?"
Výhody: "quick boarding, responsive Airline stewardess, very polite."
Nevýhody: "temperature control was not good, service was fine, seats were not comfortable. plane need to be cleaner."
Výhody: "Speed, crew, and reliablity."
Nevýhody: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Výhody: "Comfortable flight to Amsterdam for vacation in UK. More meals than expected. Also wasn't expecting some of the comforts offered to "regular" class seats like eye masks, ear plugs, pillows and blankets. It was an overnight flight, so maybe that should have been expected, but I don't think we had those 4 years ago when traveling overseas."
Nevýhody: "Nothing. This is filler text to meet min characters."
Výhody: "Staff, service"
Výhody: "Calm, friendly and professional crew, good food and spotlessly clean aircraft."
Nevýhody: "Disorganized boarding. People were jumping the line saying they were in the zone that was called when they couldn’t have been. I was there early (one of the 1st) but because I’m polite and only approached the gate when my zone was called, ended up at the back. More monitoring of this would help because I saw other people bothered by this."
Nevýhody: "my first flight overseas. friendly staff. movies ..headphones..pillow and blankets included. 2 beverages included with meal. only downside was paying for checked bag. looks like that is included on the return flight so that won't be and issue on the way home. no issues with carryons."
Nevýhody: "Seat was terribl, space tiny, no legroom no air movement, hot the entire trip,"
Nevýhody: "The back of the plane was significantly warmer than the rest of the plane. Very little leg room."
Výhody: "Seating room, food, and service"
Výhody: "Boarding was easy, flight was smooth and on time."
Nevýhody: "Seats were snug, granted we had the less expensive tickets."
Nevýhody: "More room. Not losing our luggage at the end."
Výhody: "On time travel. Check In Staff were kind and engaging."
Nevýhody: "On flight staff were minimally attentive. Food was mediocre."
Výhody: "The quality of the seat, cleanliness of the aircraft (with the exception of the restrooms). Ground and lounge crew excellent and knowledgeable. Boarding was swift but confusing."
Nevýhody: "In cabin crew was substandard. Very slow in the food service, often times rude and lound when addressing passengers, and failed to clean the restrooms in flight, which left them in dire state and smelled. An unusually unpleasant set of attendants, and sadly not one of them made up for the lack of professionalism the others showed. No priority boarding, they proceeded with boarding the first half of passengers all at once so rather confusing."
Výhody: "service was great flight was on time luggage came on time"
Výhody: "All went well !! On time friendly staff ."
Výhody: "I liked the high-tech adjustment on the seats but i am 6ft2, 200 lbs (in good shape) and I have Parkinson's disease. The seat was just not roomy enough and I had to get up at least once an hour."
Nevýhody: "The crew was very understanding and kind. The aft head was very limited in space too. A little more room would have been most welcome."
Výhody: "The food and service were great!"
Výhody: "Everything. Nothing ever goes wrong when I fly SAS which is why I seldom don't. And if something does go wrong their manners and spirits are high and they make sure everyone is still happy and comfortable. Best service in the airline industry."
Nevýhody: "I like everything."
Výhody: "food was delicious and I liked that they give everyone a full bottle of water at the start of the flight; plane was new and updated"
Nevýhody: "Boarding was awkward and just a giant mass of people funneling in; tv show options only had 1-3 episodes and not entire seasons"
Výhody: "The flight attendants were very nice and on the cross continent part of our flight we had dinner and breakfast served. Lots of leg room."
Výhody: "I had read several horrible reviews after I booked my flight but I was pleasantly surprised. The check in and boarding were smooth and had no issues. The seats, though not overly large, we're comfortable and not tight. The food was good and service was fast and efficient. Overall a good experience."
Výhody: "I loved that there were a lot of different movies, TV shows, games, music, and more to choose from- all for free! Then there was a dinner- not bad at all-, a snack later on, and breakfast too, all included. Headphones if you needed them ( lifesaver there as I had temporary misplaced mine), a blanket, and a pillow. The crew was really polite, and there was never more than one person in line for the bathroom."
Výhody: "We were eventually rebooked in the class we paid for."
Nevýhody: "Our flight was cancelled with no notice. We were rebooked in economy class when we paid over $5,000 for business class tickets, and told we would "probably" receive a refund for the difference. after much prodding, asking and begging, we were finally rebooked in a flight on Lufthansa the same night. That airline was upset, though, because SAS did not call them or notify them that we had been switched to their airline."
Výhody: "Outside camera view, update on airplane location and ETA, seats were nice."
Nevýhody: "Hate to sound entitled, but the movie selection was really poor. I flew on a connecting flight by Delta that had 10k+ movies and shows to choose from so that spoiled me."
Nevýhody: "The flight was cancelled causing a domino effect of plans. I spent the evening and morning canceling and trying to reschedule plans. Your airline rebooked me for a flight the next day that ended up having air filter problems. I lost 3 days of vacation from the 10 total I get a year and from the 8 I had taken for my vacation."
Výhody: "The movies."
Nevýhody: "My selected seat was broken and I was moved to a seat directly on the side of the toilet. Not nice!"
Výhody: "I got to my destination all in one piece which is what really matters most."
Nevýhody: "The crew was completely rude. They banged my knee with the food cart and didn't even apologize. The seats are so tight and the people in front of me had their seat in the reclining position the entire flight."
Výhody: "Boarding was quick, the staff was friendly, the plane was clean."
Nevýhody: "I was really cramped in my seat and was unimpressed with the food."
Výhody: "Comfortable flight, friendly crew. Would fly again!"
Nevýhody: "Food could have been better"
Nevýhody: "I did not like my flight because ... I could not take it! I needed to change only one date (return) and was quoted $1300 for that one change. Getting a completely new ticket was cheaper, but not cheap. With such cost of even minor changes, next time I will look into booking directly with airlines, instead of Kayak; sorry to say that, as I really liked using your service."
Výhody: "crew was really nice and efficient"
Nevýhody: "no complimentary beverages"
Výhody: "The free, in-flight movies, the in-fight dinner, and the friendly, multi-lingual staff were GREAT commodities."
Nevýhody: "I was in economy/SAS Go class, so it was nearly impossible to get more than one or two hours of sleep on a long flight, (i.e. about eight hours). Maybe they should reserve the seats with extra leg room for those who actually need it, and have the seats recline even further."
Výhody: "The service was excellent. The food very good. Toilets inorder and clean, even just before Copenhagen. In Chicago i had to wait about 30 min tor a wheelchair. It seemed that noone wanted to go to termimal 5. A very nice young man finally came, he gave me frindly and excellent service. ALIS"
Nevýhody: "to realise at the airport that they will charge me 70 EUR for one luggage for one way only is outrageous! it wasnt clear at all that there wasnt luggage included in the price of the ticket... all of my previous tickets bought via kayak and priceline were also with luggage included and we have understood the given price as including luggage! i find it very negative and very bad experience and feel robbed, this is not acceptable business approach. my suggestion is that you will refund me the extra cost for the luggage. thank you."
Výhody: "Everything worked well."
Nevýhody: "Movie selection could be lager."
Výhody: "•Food was good •Wide variety on entertainment system"
Nevýhody: "•Second bag was $120 •Boarding by group number would be more efficient"
Nevýhody: "Not enough room to work on laptop."
Výhody: "Easy flight, nice crew members, no issues had here"
Nevýhody: "My luggage didn't show up for five days of a 7 day trip from a direct flight! SAS was completely useless by phone, email, and Facebook.... They set up a phone line that nobody monitors and had my luggage in-country for days before even sending someone to deliver it"
Výhody: "Wide seats with excellent leg room in exit row- a bottle of water waiting at or seats-- we love the two seat configuration --attendants ready to serve any need with a smile."
Nevýhody: "Bought our tickets from Kayak and as a result had a very difficult time upgrading seats."
Výhody: "The flight was on time and the crew was friendly"
Nevýhody: "My luggage did not follow me to Geneva as it was supposed to do. I hope it will come today in Annecy where I am staying."
Výhody: "Wonderful service! Flight attendants kind and thoughtful. Once in terminal 5 (from terminal 1) a Sas gate agent escorted us to flight since our previous United flight was so late"
Výhody: "The flight crew (flight attendants are the best I've encountered in terms of tone and hospitality) cleanliness, the food, frequent offers of water, your own TV and numerous options for entertainment and ability to track flight"
Nevýhody: "Like the sleek style but still wish there was a little more leg room"
Nevýhody: "My long haul flight was delayed by two hours and ten minutes. I only had 2 hours and twenty minutes between flights at CPH. When we landed, we were assured our flight would be held. I got off my first SAS flight with 15 minutes to make it to a gate 20 minutes away. I will point out I was going to another SAS flight. I booked it, even running when I could. My flight took off without me even though I was only three minutes late and had been assured the flight would be held. At least 12 other people were in the same boat. My rescheduled flight had me do yet another layover and I arrived in Warsaw a full 6 hours late. All because SAS was incompetent to hold their flight for a few minutes."
Výhody: "Free upgrade to SAS Plus, what's not to like!"
Výhody: "The Plus Seating was really good"
Nevýhody: "Late take- off and landing. Indifferent flight attendants. Two of my children were bullied into giving up their bulkhead seats to a couple with a child. We had to pay extra for those seats and we were given no compensation."
Výhody: "Entertainment options great, crew very helpful"
Nevýhody: "The gate switched last minute. The crew was late, as the reason for the delay"
Výhody: "The plane was brand new with comfortable seats that had adjustable headrests. This made sleeping very easy. I was impressed with the food and the flight attendants were great."
Nevýhody: "The seating area was cramped making it difficult to move around, do work or view the screen.I know this is typical of coach class but I still don't like it. The selection of movies was adequate but smaller than I'm used to. There wasn't much in the way of music to choose from. Only one choice for jazz and classical."
Výhody: "Cabin crew was nice."
Nevýhody: "Plane was old and really dirty. no televisions. I booked a premium seat, but was assigned a middle seat in economy. Not sure where the glitch took place. Cabin crew was friendly though. ALSO, SAS/United booked my connection through O'Hare, giving me about 1.5 hours to clear customs and security...I was only able to make my flight due to some nice people who let me cut lines and a lot of running through the terminal. Generally annoyed with the experience."
Výhody: "I slept for most of the flight, and had space to lie down. I skipped the dinner, and the stewardesses did not wake me up at all, inspite of their serving most people on board. When I woke up close to landing, I asked for a cup of coffee, which the stewardesses made for me promptly. The flight was smooth, and the good night's rest was refreshing."
Výhody: "Entertainment system and choice of movies was great."
Nevýhody: "Seats have become to small and crowded together. A new plane but it looks like the last inches were taken to compress the coach seats closer together."
Výhody: "I liked that it was comfortable and that the crew did not constantly make announcements or wake you. They made boarding easy. I loved being able to utilize the lounge. My 4 hour layover was easy and relaxing."
Výhody: "We were first time overseas flyers and weren't sure what to expect. Crew was very helpful! Thanks!"
Nevýhody: "Seats are a bit close together. When I was watching a movie the lady in front of me kept pushing her seat back trying to recline it further. Made my screen almost too close to watch. Otherwise great selection of movies."
Výhody: "I enjoyed my flight, the flight attendants were extremely nice and answered any questions I had. The pilots did a fantastic job getting me to my destination safely. Boarding and getting off the plane went smoothly. I will use this site again for my next flight 5 star service"
Nevýhody: "I was a little disappointing as to how much it costs to upgrade your seat, seeing that there were very few people in 1st class and business class I would have liked to upgrade for a more comfortable trip, but $400-600 is way too much to pay for an already expensive trip."