Nevýhody: "Swiss perfect as always, Barcelona ground worker disaster, as always...."
Výhody: "The crew was very nice."
Nevýhody: "The seats had such little cushion that it made the flight extremely uncomfortable."
Výhody: "The crew was so friendly"
Nevýhody: "Everything is so smooth in my flight!"
Výhody: "Seems that the exit row seat was very narrow!"
Nevýhody: "Be on time"
Výhody: "Orderly boarding process. Considerate reseating when bulkhead with extra legroom were not usable."
Výhody: "Amazing crew and great comfort"
Nevýhody: "Entertainment system didn't work. Couldn't hear movie at all with headphones provided and screen very hard to use and just stopped several times. Even after crew reset it twice, still problems."
Výhody: "Crew was amazing. Good movie selection. Pretty comfortable."
Nevýhody: "Six hour delay. They gave us $20 Franc voucher for food but in the airport a latte is 7.50 so 20 did not even buy a bowl of soup."
Nevýhody: "Delayed flight."
Výhody: "Both the flight crew and the flight attendants were great. It was the smoothest landing I have had it quite dome time"
Výhody: "The seats were good for a short flight, which this was. No complaints."
Výhody: "friendly and helpful crew"
Nevýhody: "organise priority exit when we have a delayed arrival, so that those who have a train or flight connection can get out quicker"
Výhody: "Even though we flew through turbulances the crew was able to manage their tasks. Plus beautiful stewardess."
Nevýhody: "Swiss precision"
Nevýhody: "Swiss does not know how to handle their own problems and hurt passengers in the process."
Výhody: "The crew were very friendly."
Výhody: "check in & boarding were ok"
Nevýhody: "very uncomfortable chairs worset food crew were very unfriendly the plan was full with the smell of vomiting"
Výhody: "Steward Very pleasant, helpful and accomodating."
Nevýhody: "No information on the flight about how to proceed with our missed conncetions nor anyone to meet in Zurich at gate with information."
Výhody: "Excellent service all around and great flight timing with delays and awaiting for transfer flights to land"
Nevýhody: "I travel a least 5 times a year and Kayak is always my option."
Výhody: "The buttered pretzel was nice, and different."
Nevýhody: "The plane seats are closely spaced. I'm not heavy but am tall, so the row spacing isn't the best. The cattle call boarding is not desirable. Would prefer zone boarding."
Výhody: "Loved the warm and very delicious quiche, thank you!"
Výhody: "The attendants were very pleasant and the food delicious"
Nevýhody: "A bit cramped in economy"
Výhody: "The length of the flight"
Nevýhody: "3 of our 5 suitcases were out of luck to make it.. they damaged our 2 new luggages and the third one.. we only realized at home... now I have to deal with that too so I will be with Swiss on my mind for a while.. never again!!!"
Nevýhody: "8 kilo limit on carry-on luggage. Customer service attendant issuing boarding passes was less than friendly."
Výhody: "Efficient check-in, boarding and on-board experience. Great seat and entertainment. Food also very decent."
Nevýhody: "I find Swiss’ pricinh policy for on-board internet totallh ludicrous and an outright insult. Also, I sometimes appreciate a bit more empathy in the way things get announced - no announcement for security video or when they disrupt a movie with their Swiss commercial clips - they just turn it on. Not abtreat experience."
Výhody: "Very professional!"
Výhody: "Check in easy"
Nevýhody: "Weren’t told enough about delays ... very tight seating crew was friendly"
Výhody: "The airline crews politeness & courteous comfortable seating were helpful on meal selection."
Výhody: "Super service, nice crew. On time and flawless baggage transfer to my final destination. Could not be more pleasant experience. I would recommend travel with Swiss to all travelers. Thank you"
Výhody: "Crew was courteous."
Výhody: "Best food and attention that I've had on an airline in 20 years. Really. I was telling a friend today, Swiss Air started with drinks, gave us a Parisian baguette sandwich, gave us a healthy breakfast of yoghurt warm croissant butter jam orange juice, drinks again, and several passengers surrounding me got special attention, one woman with a baby, a disabled person, and a teenager that was 6'5" was relaocated by the flight attendant without him even asking to a bulkhead seat for more comfort. You don't see this kind a attention to detail on any US flights or US airlines, so I noticed it. It was as if I was traveling back in the 70's or 80's when Airlines would compete for our dollars with their service. I mentioned to my friend that if I had a choice and Swiss Air was one of the choices, I'd choose Swiss Air over any other airline."
Nevýhody: "I did not like they were so strict with the carry on luggage and stopped us at the TSA"
Výhody: "Prompt and business like"
Nevýhody: "As a business passenger I was told to go to the Avianca lounge this lounge is not Swiss standards the man sitting next to me was in a t shirt and swim shorts I started flying all over since 1952 most in the back so sorry to see such relaxed protocols"
Výhody: "Loved the smoked salmon!!"
Nevýhody: "No wifi or tv"
Výhody: "See below"
Nevýhody: "We got to Rome airport 4 hours before to not miss flight! They booked us with 45 min to connect in Zurich. Then flight from Rome kept getting delayed with no explanations. We got to Zurich with 30 minutes to go. We literally ran to get to gate E. We got no help from Swiss employees and got to our gate with 10 min before flight. They said gate was closed. Went to transfer desk, next flight was next day at 1 pm. Missed very important meeting at work that I had planned around for months. Very upset and disappointed. Felt they could have helped us a lot more and got us on our flight."
Nevýhody: "Booked four flights from Zurich to Prague, but plans changed. No way to get a refund or cancellation although I tried two weeks beforehand. Disappointing to say the least."
Výhody: "The crew is rude"
Nevýhody: "40 min delay"
Výhody: "MANAGER WAS FABULOUS STAFF WAS FABULOUS"
Nevýhody: "I'm only 5 months pregnant, barely showing, and the seat tray nearly didn't fit in the down position! So uncomfortable. Also the chicken sandwich was gross. The bread was gritty and dry."
Nevýhody: "We did not receive the baby pram after landing. Needed to pick it up at the baggage claim."
Výhody: "Over all I enjoyed flying with Swiss over the past 40 years. This was a first time my experience was not to my expectation."
Výhody: "The flight had a delay but managed to (partially) make up for it."
Nevýhody: "Boarding was a little slow. Perhaps it would be nice to more explicitly explain to people how to more quickly stow their luggage and then sit down in order to let other people through. The seats felt a little more cramped than usual."
Výhody: "Flight attendants"
Nevýhody: "No space, bad video screens (especially important for a long flight with a 3 year old) with terrible image and sound quality, even with my good headphones."
Výhody: "Everything ran like clockwork"
Nevýhody: "1stly the lady at the check in was not nice [ i should have gotten her name -] she was rude and quite 'authoritarian' which is uncalled for- when you have paid an expensive ticket are just trying to check in. then I checked an extra bag - and could not pay where i checked in. i had to go to another counter to pay - there was a line and it took a good few extra minutes - and i still had to get thru security. if you can pay at the check in counter this would avoid this extra step. i was really not happy about it swiss air needs better efficiency and better customer service"
Výhody: "nice and efficient crew. seats had good space for flight"
Nevýhody: "no entertainment."
Výhody: "I don't think I'd ever experienced such a friendly and empathetic crew."
Nevýhody: "Security was a disaster in Amsterdam. Lines were long and they were checking everything - e.g. My bag had to be screened 2x because of my Kindle, which never happens. But the crew was Extremely accommodating and helpful."
Výhody: "The friendly and attentive crew helped me from boarding to disembarking. Swiss' service in general is outstanding. I highly recommend them for flights to Europe."
Nevýhody: "Cons: They never reduced their fares & surcharges after fuel prices came down this spring; and to add insult to injury, they started charging a $ 29.- seat reservation fee. Loyal customers should not have to pay extra fees! Peter (86)"
Výhody: "As a frequent traveler, SWISS hadthe best airline food I've ever tasted. Very efficient in everyhing they do. Great service and the crew was very friendly. Unfortunately, I had a seat that was in between the two in front of it, so my TV was at an angle, but only a minor inconvenience"
Výhody: "Seat spacing better on the short flight than the long flight -- where is the Swiss logical thinking ---- apparently this is a myth"
Nevýhody: "Swiss boarding is a Charlie Foxtrot"
Výhody: "I liked how generous they were with food and drinks"
Nevýhody: "Free WiFi could have made the flight a lot better"
Nevýhody: "Nothing. Flight was amazing"
Výhody: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Nevýhody: "Move the drapes a few more inches back."
Výhody: "Loved the smooth ride."
Nevýhody: "Bathroom was pretty nasty"
Výhody: "Usual faultless KLM experience"
Výhody: "Newer plane, crew was amazing, seats were adjustable"
Výhody: "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."
Výhody: "Onboard crew were nice and polite. Flight was on time (a rarity)."
Nevýhody: "The boarding crew was rude and unpleasant, the plane was boiling hot."
Nevýhody: "The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning."
Nevýhody: "Staff rude and short"
Výhody: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
Výhody: "Entertainment was amazing"
Nevýhody: "Seats a bit hard"
Nevýhody: "Delays, took my hand luggage into the hold,"
Nevýhody: "This was just a short commuter flight from Lyon to Amsterdam for connection."
Výhody: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
Výhody: "Good food, friendly service"
Nevýhody: "More trash pickup; only one round of beverage service"
Výhody: "The crew were amazing and the flight was very smooth."
Nevýhody: "Keep up the good work"
Výhody: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Nevýhody: "Less legroom, storage space, bad food, few movie options."
Výhody: "Entertainment options."
Nevýhody: "Service was poor, seat did not recline, and the food was terrible."
Výhody: "Flight crew very nice"
Nevýhody: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
Nevýhody: "Nothing special"
Výhody: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Nevýhody: "Except for the man next to me - great!"
Výhody: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Nevýhody: "Nothing to say"
Nevýhody: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Výhody: "Wifi on Board"
Výhody: "Friendly in-flight personell"
Nevýhody: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Výhody: "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
Nevýhody: "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."
Výhody: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Nevýhody: "Flight departing late."
Výhody: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Nevýhody: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."
Výhody: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Nevýhody: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
Nevýhody: "Missing wheel chairs swrvice lounge far away no food option just lame klm tipique"
Výhody: "Pleasant flight"
Výhody: "Decent seat size. Sorta slept the whole flight."
Výhody: "Nice seats, comfortable."
Nevýhody: "Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here."
Nevýhody: "KLM crews look unhappy with their work. Everything they do is a favor not duty."
Výhody: "The flight was great."
Výhody: "Flight was on time and quick and comfortable"
Výhody: "Flight was delayed for three hours and was a very stressful flight"
Nevýhody: "Flight was not on time and got to destination very very late pier management of aircrafts"
Nevýhody: "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."
Výhody: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Výhody: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Výhody: "Arriving more or less on time"
Nevýhody: "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"
Výhody: "great choice of entertainment content, friendly crew"
Výhody: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Výhody: "Catering is ok"
Nevýhody: "Seats comfort really old school"
Výhody: "The flight was delayed by 40 minutes initially then a further 20 making it an hour late. Sitting at the gate there was then suddenly a last call to board the flight and a mad rush for everyone to get on. I appreciate that delays happen but the lack of communication ragardinh altered boarding times didn't make the situation any easier"
Nevýhody: "As above"
Nevýhody: "Klm flight has very congested seating Getting information about eticket was pain"
Výhody: "leg room economy compared to KLM"
Nevýhody: "full flight, no upgrade possible"
Výhody: "The flight crew were kind, polite, and attentive."
Nevýhody: "Bussing to the plane was a bit odd, but the crew remained organized in doing so. When we arrived to the plane, they had both entrances open so that those sitting near the rear of the plane would enter from the back. Plane was a little chilly, but I have come to expect that one most flights."
The leg room in the plane was really small. Also I was sitting near very large man who basically occupied third of my seat space so it was even more uncomfortable.
Everything was okay, Poor drink selection
It was only an hour flight, but at that, it was still late
The check in was not good. I was unable to check in on line the previous day. I was rudely informed that I was late checking in and I was on standby. My husband and I were separated on the eight hour flight. It was very difficult to travel so long away from one another.
Výhody: "Friendly and great service. Flight attendants like their job. Food was good. Flight on time"
Nevýhody: "More legroom"
Nevýhody: "Everything was super. Really"
Výhody: "The help from the checking agent after we found out Lufthansa canceled my daughter and mine flys coming back home without any explanation and notification"
Výhody: "Even though it was economy class, I was able to sleep because it was very comfortable."
Nevýhody: "Not sure, I slept the whole flight."
Výhody: "Nothing. It didn't happen."
Nevýhody: "Flight to Frankfurt from Denver could have been on time so we would've made this flight to Prague."
Výhody: "The crew was great. Very friendly and provided excellent services. I was surprised that they serve food (a cheese sandwich) and drinks for a 40 mins flight. That would have never happened in the US"
Nevýhody: "We had to take a bus to get to the airplane from the terminal, which was no big deal. The bus driver was a little rough though."
Výhody: "The time between flights was good and the trip was very nice."
Nevýhody: "Both trips were nice"
Nevýhody: "The entertainment choices were poor and the connection not good. Seats too close together so difficult to get in and out of seats"
Nevýhody: "Meals not very good either way. Only movies that were not hits. Need more classic movies"
Výhody: "Once again the crew was great and helped me find a place to stow my carry on since I was in the emergency row. The snack was also very tasty."
Výhody: "Lots of legroom, friendly crew, and they serve sandwiches! Asked for water after takeoff and they gave it to me without hesitation! I would definitely recommend them!"
Nevýhody: "I can’t find anything to complain about."
Výhody: "Flight info from Kayak was excellent and up-to-date, more so than the airlines."
Nevýhody: "We were advised upon check in online that we could check in but if we needed additional carry on items (1 was free) we had to pay a secondary fee. When attempting to do that online we were unable to, even though it showed the price to do so online was cheaper than the price at the gate. They made us fully check these bags once we got there and we had to pay $40 instead of the 15 or so it stated online. We had to be shuttled to the aircraft and had to wait because the first bus was closed by the operator. We had to wait until the second round for the bus to come back. During the flight the pilot did not mention any turbulence however during the entirety of the flight, including leading up to the landing of the plane, we experienced extreme rocking of the plane back and forth ( I’m aware that this does occur during landings while loosing elevation but this was an extreme case of that) and caused my colleague to get motion sickness which neither of us ever get on flights. I am very dissatisfied with this flight and operations of the airline company."
Výhody: "Crew was nice, Feel safe"
Nevýhody: "We left Frankfurt over hour late, no entertainment at all, small plains have usually few big TVs on the sealling there was nothing."
Výhody: "Height Space, good pilot and some of the food. Good landing and overall pilot skill."
Nevýhody: "For the whole journey I had a small child kicking, knocking, tapping behind me. Kept waking me up also nearly ten hours of whining. I was genuinely uneasy and uncomfortable for the whole trip. I think there should be a designated child with adult area as I really don’t think this is acceptable. It is stressful enough traveling for 30+ hours this really is not welcome."
Výhody: "I especially like the comfortable seats with plenty of legroom. The flight was on time - perfect!"
Výhody: "Crew and entertainment options"
Nevýhody: "Passengers gathering against crew instructions. Large group behind me was loud and inconsiderate."
Výhody: "food, entertainment and most of the crew was great"
Nevýhody: "Early boarding and then got yelled at for showing up 3min after official boarding time on ticket. no air vents for each seat. massive heat in airplane while waiting for taxiing"
Výhody: "Everything was perfect ... pilots are so good and professional..!!)"
Výhody: "food was excellent"
Nevýhody: "no 'breakfast' specifically, other snack items were available"
Výhody: "The trip was fast"
Výhody: "Comfortable seats, good leg room, pleasant staff"
Nevýhody: "We were late arriving in Prague and then waiting for my luggage only to realise after waiting till the very last luggage THAT my luggage was left in Frankfurt and I didn’t get it til 21.00hrs - totally ruining my plans for my first night in Prague!!!!"
Výhody: "Good plane and service"
Nevýhody: "Ticket check in was unclear, apparently we had to verify our tickets at the gate but there was no sign or previous instruction from the check in counter. I waited through the boarding line only to be told to first verify my ticket. My bags were lost on the Madrid to frankfurt flight, the first part. Unacceptable, if the airline can not schedule flights at their own hub that guarantee swift transfer it us pathetic."
Nevýhody: "The food. I don't eat many food and the wasn't much selection."
Výhody: "entertainment organized boarding at O'Hare airport"
Nevýhody: "1. I was in economy class. The rows are too close. Passenger in front of me leaned his chair back and the tablet/tv was IN MY FACE. 2. The passenger behind me was trying to move his legs and constantly was pushing my chair. 3. Announcements were not loud enough. Barely heard it."
Výhody: "The crew was great, the food wasn't bad and the seat was comfortable and I am very tall"
Výhody: "Great service across the board! Wonderful, experienced staff!"
Nevýhody: "Seat space was inadequate. My shoulders are 4 inches wider than the seat space including both shared arm rests."
Výhody: "The crew was friendly and the boarding process was fast and simple. No food just snacks and what they had was good. Once I got to the airport there was a wheelchair at the gate and it was great because we were on the opposite side if the airport for our next flight and he was very nice to talk to as we were walking."
Nevýhody: "It was a pretty short flight so no complaints."
Výhody: "Lovely crew Plenty of alcohol if that is your thing Great movie selection on the return leg"
Nevýhody: "Food was really disappointing- and I am not a picky eater TV screen did not work at my or a number of other passengers' seats on the flight over to Frankfurt"
Nevýhody: "Where to begin? During the booking process, there was no indication my travel partner and I would be flying Air Canada, and not Lufthansa. We were seated in the last row of the plane with painfully little legroom — even for two women of relatively small stature. The plane was not equipped with modern conveniences of operational wifi, music, or any other means of entertainment over the ten-hour flight. We were nearly an hour late to depart, but were unable to hear anything over the speakers regarding the cause for the delay, nor could we hear any of the flight attendants' safety instructions. What we could hear, however, was the surprisingly loud and nearly constant DINNNGGGG of the passengers' call buttons as they summoned the flight attendants. Because the flight was an overnighter, we attempted to sleep, but it was nearly impossible to do so due to the noise. I had earplugs in and could still hear the chimes, which were positioned right above our seats and made for an unpleasant experience and cranky travelers. The food was subpar as expected, but it would've been nice to be surprised with something resembling a fresh piece of fruit or vegetable. The flight crew was polite and one of the attendants took pity on us and offered a complimentary shot of whiskey, which partially alleviated the discomfort of the experience. That man is a saint and we surely hope he is better taken care of by this airline than we were. Overall a miserable experience. Will definitely rethink flying both Lufthansa and Air Canada in the future."
Nevýhody: "Lufthansa never treats Prague as a destination almost always off stand, it never does this to a internal German flight always late arrival frustrating"
Nevýhody: "The second flight they board us then left us on the bus in the parking lot for 25 minutes breathing airplane fuel."
Výhody: "Very efficient, clean and comfortable."
Výhody: "When in the air crew attentive"
Nevýhody: "Late boarding after allowing priority customer to board, Crew then took ages to start to finish boarding and taxi , Plane sent to furtherest runway, Made little time up,"
Nevýhody: "The flight was late for 2 hrs with no explanation"
Nevýhody: "Boarding was in organizes."
Výhody: "Everything was totally fine but nothing was noteworthy."
Nevýhody: "Plane was a little old and uncomfortable."
Výhody: "Cabin Crew was very pleasant and supportive of families with children"
Nevýhody: "The seats are designed for individuals who weight less than 100 lbs and no taller than 5'5". Granted, this was an economy seat. However, I should be able to sit in a seat without the seat in front of me literally 6 inches away from my face. I have traveled internationally countless times, but never have experienced such an uncomfortable flight. I will never fly with Lufthansa internationally again.not because of the crew, because their head office insists on squeezing every inch out of their planes without regard for passenger comfort."
Výhody: "Great service. Smooth flight, take off and landing."
Nevýhody: "Cramped seating."
Nevýhody: "No exaggeration: The crew rolled a beverage cart in front of the restroom while I was in there. I couldn't leave for about 4 minutes The food made me vomit. That's why I was in the restroom when they blocked me in My headset jack was broken. 500 movies aren't worth anything if I can't hear them"
Výhody: "Paid ~350 dollars to upgrade. It was great! More room, better service"
Výhody: "I enjoyed the attentiveness of the staff"
Nevýhody: "No issues."
Výhody: "Plane, amenities, crew, flight...all 5 *s"
Nevýhody: "Travelers should be aware getting around that terminal is counterintuitive and not efficient at all....Gate was crowded and confused....I don't understand the point if it's design....also not the place to exchange money...use ATM's"
Výhody: "New plane has nice wider seat."
Nevýhody: "Letter size on In-Flight-Entertainment is too small. Units looked more like a tablet and some function seems missing or hard to find. Passenger needed to put on the foam piece to the headset. Hard to do as I broke both when trying."
Výhody: "Was happy when I got off United Airline plane."
Nevýhody: "It was not Lufthansas, it was a crappy, old run down United Airline jet. I do not like flying with United. Was kind of tricked into this one. I would have paid more not to fly United."
Nevýhody: "your organization sold a ticket whose route was almost impossible to fly except for some countries's citizens, and this information was not explained to me. Thanks to the efficient ticketing Lufthansa staff at Muritala Mohammed International Airport, Lagos that eventually assisted in order for me to make my flight at the last minute."
Flight was missed and now we have to catch one the next day
Nevýhody: "Not much help at the airport my luggage was lost"
Výhody: "Finnair is the best!"
Nevýhody: "the flight was delayed, boarding was the slowest ever and we received something to drink after 1,5h of flight"
Výhody: "On time"
Nevýhody: "Free bags under Corbin"
Výhody: "Crew is amazing"
Výhody: "Flight as such was good and smooth"
Nevýhody: "Better food, but nowadays unless you fly on business or first you are doomed and cramped beyond belief, any improvement comes at a price"
Výhody: "It was on one of their newer planes which meant that we had decent comfort and entertainment!"
Nevýhody: "The seats were staggered between the middle and sides, so my family was eventually split across two rows. I hadn't expected that."
Výhody: "Helsinki is a convenient connection to fly to the U.S. One of Finnair planes was damaged earlier in Chicago and they used AirItaly to operate this flight. I was traveling with a recent wrist fracture and I was lucky I had an empty seat next to me that allowed me to move my arm a lot to avoid swelling."
Nevýhody: "Our boarding was an hour and a half delayed"
Výhody: "I will recommend to my friends and families."
Výhody: "Smooth flying"
Nevýhody: "Choice of movies"
Výhody: "Automated scanning for boardin* at gate area. Food in business was exactly what was needed( breakfast) Attentive staff"
Nevýhody: "The slow boarding once entering the aircraft, it seems the passengers don’t know how to take their seats quickly."
Výhody: "Had the head rests that help gold you head when you try to sleep and they didnt speak on the overhead audio so that was awesome"
Nevýhody: "Just long flight in general."
Nevýhody: "The plane landed much later than expected, and I missed my connecting flight to Moscow. While I was given another boarding pass, I had to have another layover in St. Petersburg, and fly to Moscow from there. The flight turned out to be much longer, and much more exhausting. My overall experience was unpleasant."
Nevýhody: "I could not be given the boarding pass fir the last leg of my trip"
Výhody: "The employee at the checkin counter in Oslo set everything up for us regarding our wheelchair and walker. She was extremely helpful, knowledgeable and kind. She arranged for a pick up in Helsinki with the airport's crew. They helped us unload the plane and then had a personal accessible bus to take us from where we landed (outside of terminal) to the gate of our next departure. The crew were all extremely professional and efficient."
Nevýhody: "The leg room is never enough on the long flights. The flight from Chicago to Helsinki at 10:00pm was not nearly as good as the flights from Oslo to Helsinki to Chicago. The crew was not as pleasant, the lights were not turned off until after 1:00 am and then turned on hours before the light "breakfast" was served."
Výhody: "I have Parkinson's disease, and my ability to walk is dependent on how long it has been since I last took carbidopa/levodopa, and how much I have exercised while standing since taking my medicine. I have difficulty walking narrow aisles, and in crowds. The staff was very understanding, and let me pre-board, ensured someone was there to help me deplane, carried my carry-on for me, and did everything possible to assist me. The crew/staff was wonderful!"
Výhody: "A bit delaye in Departure but ok overall"
Nevýhody: "Btw you have cancelled my flight!!!!!!!! And sent me just an email."
Výhody: "I'm so happy to be able to travel with my small dog in cabin. I've travelled from Miami to Helsinki and back with a dog at least 30 times in the last 16 years. The service has always been very good. I choose the airline always based on what's best for my dog."
Výhody: "It was a short plane ride that was pleasant."
Nevýhody: "I ended up sitting in the last row although arrived at the airport early, but was placed on standby."
Výhody: "The crew was friendly."
Nevýhody: "The seats are cramped and the most uncomfortable I've ever sat on. An 8 hour red eye flight made it unbearable. The food is pretty terrible too. This is the last and only trip I'll be flying Finnair."
Nevýhody: "No seating available at the gate. People had to sit on the floor or stand"
Nevýhody: "LATE DEPARTURE DUE TO PLANE HAD NOT ARRIVED ON TIME"
Výhody: "There was plenty of room and the food was good."
Nevýhody: "Can't think of anything I didn't like"
Výhody: "I liked everything. Pleasant flight."
Nevýhody: "Not that I didn't like, only some comments: Flight was 40 min late at arrival due to delayed start from JFK, the plane had to wait on runway before take-off. Not a problem for me as HEL was my final destination."
Nevýhody: "This was booked as British Airways, but ended up American Airways. The food was cold and had to be reheated, the plane was worn, overall this was one of the worst flights to Europe ever. I did not book American, just got duped into it, but now I will make sure I will never fly American again."
Výhody: "We had a row to ourselves with a seat between us. The flight was smooth. Blueberry juice. Competitive pricing."
Nevýhody: "Having to pay to reserve seats."
Nevýhody: "There was no entertainment"
Výhody: "The service were very good. Just wish the food better selection."
Nevýhody: "The leg room were tight."
Nevýhody: "I missed my flight from Chicago to Paris. Because I purchased it through Kayak instead of directly through Finnair or American Airlines, their 'hands were tied' and they could not reroute nor reschedule me. Not only that, but because I was not on the flight to Paris, my returning flights were automatically cancelled. While this is probably included in the fine print etc., I find it ridiculous. There should be a better alternative for people who miss their flights than forcing them to pay a lump sum that is higher than the original ticket price in order to reschedule their ticket. Moral of the story: BE VERY CAREFUL WHEN YOU BUY THROUGH KAYAK OR SIMILAR AGENCIES, BECAUSE THE CUSTOMER SERVICE IS ATROCIOUS."
Výhody: "Individual seat video screens / media selection for such a long flight. Food also good, with good beer / wine selection"
Nevýhody: "Bag never was placed on this flight, for whatever reason. BA had almost 4 hours to ensure its inclusion--but without success. It was delivered within 48 hours to my home, though, with all contents in tact."
Výhody: "Good flight, really good new A380 aircraft, smooth nearly all the way, usual small seating space as on All airlines"
Nevýhody: "Routine airline food."
Výhody: "It was cancelled"
Nevýhody: "It was cancelled"
Výhody: "Direct from San Diego to Heathrow."
Nevýhody: "The seats are very small--and I am a small woman--so the flight felt cramped. The food was just ordinary airline food--little taste. Coffee served essentially black--no offer of milk or cream. Take it or leave it-- Crew helpful if you could flag someone down. Most irritating: could not check in online for some unexplained reason and required to arrive two hours early. BA does no subscribe to TSA so spent time in a line unnecessarily. AND, then the crew arrived over an hour late so the flight left at least an hour late. The crew explained that their downtown bus did not arrive and they could not arrange one. Given the close proximity to the airport, this should have been a 10 minute cab ride."
Nevýhody: "The crew moved me to another seat on the return flight which allowed me entertainment but I hadThe entertainment console at my seat location on both flights to and from London did not work. That's 10 hours! to move away from my companions."
Nevýhody: "Passengers changing seats around."
Výhody: "planned time of departure Fare potential for getting 5 seats so I could get a good nights sleep"
Nevýhody: "Plane left 3 1/2 hours late due to a mysterious mechanical problem that caused them to taxi it away from the gate more than once. Relatively little communication from American whose flight it was. Scheduled departure 10 PM. Actual departure 1:30 AM I reserved a center aisle seat in a row that was completely empty a day or two before departure, hoping to get the whole row. Didn't work out. Just before we closed the doors a couple arrived at the row and took up three of the seats. Darn it. But I still got a good nights sleep. Wish there was an option to check N/A on several of the options above. I didn't speak to a crew member. I didn't eat or drink anything. I never turned on the entertainment system."
Výhody: "Nice flight, plane was new so that was great. I was traveling alone and got upgraded to Premium Economy. Lovely!"
Výhody: "geting off"
Nevýhody: "To cramped so I will go back to Delta"
Výhody: "I have a BA - Gold card- BA lounge was good."
Nevýhody: "Comfort- Plans are Old, Entertainments is Worst. BAD BAD BAD."
Výhody: "The lie flat bed was nice. Lots of good, new movies"
Nevýhody: "The seats are very narrow and you'd either have to climb over someone to go to the bathroom or someone would have to climb over you. And we're talking about complete strangers most of the time. The flight attendants were not very attentive Food was not good at all even for air plane food"
Nevýhody: "Ingen underhållning ingen flyginformation otrevlig personal jag kommer inte att flyga Finnair igen. Jag och alla andra fick sitta att stirra på väggen framför oss i 7timmar den spanska personalen ska inte jobba för ett nordiskt flygbolag fy fan Med vänlig hälsning Benny"
Výhody: "Boarding was smooth and the flight crew and attendants were friendly and helpful."
Nevýhody: "The seats were so close that we felt like cordwood stacked vertically. There wasn't elbow roon to butter my roll without elbowing the person in the next seat. The food was boring. It was very cold, despite my dressing warmly. It was a relief to board our next flight, which was JetBlue."
Výhody: "Finn air floor Crew was very polite & HiFly air crew was nice & attentive"
Nevýhody: "No entertainment, non so ever"
Výhody: "On time service, very simple and fast boarding, nice crew, nobody complicated with luggage"
Nevýhody: "Cost for additional luggage was high"
Výhody: "About the only positive was that the plane left on time and arrived on time."
Nevýhody: "Checking luggage was a nightmare. I stood well over an hour in line. We barely made the flight, and afterwards our luggage was lost, and it still has not been found. The wheelchair that I had ordered for my travelling companion was not there, either at Manchester or Philadelphia. The seats that I had reserved were given away to someone else. Whilst the plane flight itself was okay, the airport experiences on either end were miserable."
Výhody: "Accuracy Staff Serving"
Nevýhody: "My name was wrongly written on the passanger list."
Nevýhody: "No luggage and you had 4 hours! And 20 min late. Not good"
Výhody: "Great !"
Nevýhody: "Kosher meal a bit hard to open"
Výhody: "Entertainment was good."
Nevýhody: "The flight was terribly cold. I was cold even after using 2 blankets. Lunch was served very late just before landing and it was a 10 hour flight."
Výhody: "We got to our destination"
Nevýhody: "Everything. Possibly the worst airline in Europe."
Výhody: "Direct flight. That’s it."
Nevýhody: "Boarding - via a bus at LHR T3. Comfort - Cramped “ Club Europe” seat with minimal legroom - same as in economy. Food - disgraceful “tapas” dish of literally one scrap of ham, an equally small piece of cheese and half a scotch egg. Crew - disinterested to the point of surliness. Entertainment - none, this being BA short haul (others can manage it but not BA)"
Výhody: "Short flight, uncrowded Embraer plane, easy check in at City airport and easy arrival at Prague."
Nevýhody: "Late departure due to “late arrival of inbound aircraft” - which seems to be the norm."
Výhody: "Got to Prague safely"
Nevýhody: "Old plane. Tired attendants"
Nevýhody: "finding the gate only 30 minutes before eprture in long walk for 76year old man glass of soda for $3.50"
Nevýhody: "Have to pay for everything even soda and snacks"
Nevýhody: "Never took the flight because BA would not rebook me on a later flight after delays on their side caused me to miss my original flight, even though there were seats available on the later flight. This cost me a lot of time and money, but BA made out like bandits -- selling my original seat, and then selling out the next flight (because the delay!). Nice rip-off."
Výhody: "Good food great service"
Výhody: "Staff were friendly."
Nevýhody: "Check-in did not include my TSA-Pre or airline frequent flyer membership. Food was stale and inedible."
Nevýhody: "The guy seated next to me was too big for his seat and he took up about 20% of my seat. Absolutely disgusting. My seat should have cost 20% less because I did not have access to my full space. Crew should be trained to not allow customers who cannot fit into a single seat to only have a ticket for one seat. The crew identifies bags that do not fit, they should do the same thing with people."
Výhody: "Quick flight, good service."
Nevýhody: "No complaints about BA here! Only thing is that there was a group of rowdy young men who were very loud the entire flight, and I'd wished the flight attendants would have asked them to quiet down. But I really don't know if that's appropriate/part of their duties!"
Výhody: "Price was goo £200 cheaper than the BA price"
Nevýhody: "Cabin very cold over the whole journey at the end of the day you pay peanuts get monkeys But BA has a very tired fleet compared to say Emerites"
Nevýhody: "No free food even though international flight. Plane delayed on Tarmac. Luggage was left in London and did not make it to Prague until next day."
Nevýhody: "Forced to check carry on bag upon checking into gate despite being among first to arrive and having proper size. Then saw many with larger bags enter after us. There was room in the overhead bins. Frustrated that no reason was provided for mandatory checking of baggage, especially when having alliance priority status."
Nevýhody: "Missed planned event"
Výhody: "The crew was outstanding."
Výhody: "the first flight from Chicago to London was great. very good aircraft."
Výhody: "Friendly and helpful crew"
Nevýhody: "My wife and I having to sit in separate seats when there were seats available next to each other. Being charged excess baggage when one suitcase was weigh under weight"
Výhody: "BA crew was much better this flight"
Nevýhody: "Crew attitudes"
Výhody: "speediness of boarding"
Nevýhody: "too slow service, it took almost to landing to get offered drinks and sale, crew weren't very efficient."
Výhody: "I made it finally to Prague."
Nevýhody: "British Airways did not have a plane available in timely manner. They were jerking us around with the departure time. They changed the departure time over 6x. The range was zero to 3 hours late. Finally, we departed about 80 minutes late. The blame was on weather but I did not believe them. I looked from the window - weather was fine with slight drizzle and about 3000 ft overcast. Also, the flight to Prague had no food but mostly no drinks no sodas. I'm questioning their business practices when they were asking about 5 pounds for a drink. I will fly with some other airlines next time."
Výhody: "Just perfect ⭐️⭐️⭐️⭐️⭐️"
Nevýhody: "Nothing wrong"
Výhody: "Routine departure"
Nevýhody: "Booked emergency exit for legroom but did not get it due to full flight."
Nevýhody: "Boarding at Gate E46 was disorganised both in timing ans execution. We were told on checkin that boarding would be early and it was late, closer to the original estimated time and then the order of boarding, parents with kids, then ExecClub and Business, and then others was ignored..."
Nevýhody: "got to the check-i counter and didn;t realize my ticket didn't include a checked bag. Was charged 65 pounds.---a bit high in my opinion. The disclosure was not at all prominent. Was surprised and disappointed at the price. Also, was never served water during the overnight flight. Am accustomed to flight attendants coming through the cabin a couple of times with water."
Výhody: "Easy flight"
Nevýhody: "No food or even water was available without paying"
Výhody: "New plane"
Nevýhody: "THEY CHARGE FOR ALL DRINKS APART FROM WATER Tight leg room"
Nevýhody: "Cabin crew seemed uninterested in passengers. Hot food was honestly disgusting and there were no snacks other than a sugary chocolate bar"
Nevýhody: "Short haul flights food not served and need to be purchased"
Nevýhody: "Nothing was impressive at all"
Výhody: "Flight nice, crew pleasant."
Nevýhody: "Now have to pay for water and soda! How low can British Air go. Didn't think they were trying to become Ryan Air!"
Výhody: "New plane. Adequate comfortable seating. Relatively punctual."
Nevýhody: "You have to buy even water so it feels like a low cost airline."
Nevýhody: "way too much of bad to be listed. But can say for certainty that I will avoid to book with BA in the near future."
Výhody: "Earlier arrival"
Nevýhody: "Not enough room tor luggage, I did not have any, but many people had too much, they were not able to put it in the available space. People should NOT be allowed to take soo much luggage into the cabin. In Prague it took more than 30 minutes to get our bags!!!!The WORST I EVER EXPERIENCED..."
Výhody: "BA was great especially in JFK"
Nevýhody: "Booked through Kayak and my mums ticket was voided so couldn't board had to buy her a new ticket"
Nevýhody: "Delayed as usual"
Výhody: "The crew were extremely friendly and helpful."
Nevýhody: "Considering there were a couple of empty seats I don't see why I had to check my bag."
Výhody: "Flight was delayed because of no AC, but we were put on another plane and the flight was only delayed an hour"
Nevýhody: "Initial boarding. We stood in line for at least 30 - 45 mins to board the plane"
Nevýhody: "Only food options had to be purchased. Not even coffee was offerrrd."
Výhody: "the crew and pilot were particularly nice and informative"
Nevýhody: "It was freezing. They thought they were transporting penguins instead of people. Everybody was wrapped up un blankets, jackets and hoods. So uncomfortable for almost 7 hours."
Výhody: "We had a ton of extra leg room"
Nevýhody: "Old Plane. Very complicated check in yo the plane. 40 mins delay"
Nevýhody: "There was a loose screw on the plane and they did not detect it until the flight was about to take off! We had a delay -- though not too long, this was preventable."
Nevýhody: "It was very warm on the plane. No air jets available. Steward said the plane was having an issue with air quality. I have asthma and warm conditions with out air flow made this flight very uncomfortable for me. There was a passenger in from of me that was getting overheated and nauseous."
Nevýhody: "BA lounge sucks big deal! Awful food, full of old and sleeping people, felt like a nursing home."