Výhody: "The crew was very nice."
Nevýhody: "The seats had such little cushion that it made the flight extremely uncomfortable."
Výhody: "Seems that the exit row seat was very narrow!"
Nevýhody: "Be on time"
Výhody: "Orderly boarding process. Considerate reseating when bulkhead with extra legroom were not usable."
Výhody: "Amazing crew and great comfort"
Nevýhody: "Entertainment system didn't work. Couldn't hear movie at all with headphones provided and screen very hard to use and just stopped several times. Even after crew reset it twice, still problems."
Nevýhody: "Not having to go to a different, further away airport because I missed my connection. Not having my luggage go missing and not get delivered within 24 hours."
Výhody: "Crew was amazing. Good movie selection. Pretty comfortable."
Nevýhody: "Six hour delay. They gave us $20 Franc voucher for food but in the airport a latte is 7.50 so 20 did not even buy a bowl of soup."
Výhody: "Crew was fantastic"
Nevýhody: "Boarding was delayed by 30 minutes. May have been beyond the crew control."
Výhody: "Both the flight crew and the flight attendants were great. It was the smoothest landing I have had it quite dome time"
Výhody: "The seats were good for a short flight, which this was. No complaints."
Výhody: "friendly and helpful crew"
Nevýhody: "organise priority exit when we have a delayed arrival, so that those who have a train or flight connection can get out quicker"
Výhody: "Even though we flew through turbulances the crew was able to manage their tasks. Plus beautiful stewardess."
Nevýhody: "Swiss precision"
Nevýhody: "Swiss does not know how to handle their own problems and hurt passengers in the process."
Výhody: "The crew were very friendly."
Výhody: "flight was totally fine. Thanks to Swiss hotline, they could find my booking and send me the documents some hours before take off."
Nevýhody: "Kayak has asked for my e-mail and phone number which I provided but never received any order confirmation. Finally it seemed that my flight was never booked. Unluckily Kayak did not forward my contact details to the other brookers in between and definitely not to Swiss. Never Kayak again."
Nevýhody: "The screens would freeze for all the people around. The connecting flight had 50 minutes, however there was another security check and gate was quite far, everything had to be done in a hassle and we were nervous throughout regarding missing the flight."
Výhody: "check in & boarding were ok"
Nevýhody: "very uncomfortable chairs worset food crew were very unfriendly the plan was full with the smell of vomiting"
Výhody: "Excellent service all around and great flight timing with delays and awaiting for transfer flights to land"
Nevýhody: "I travel a least 5 times a year and Kayak is always my option."
Výhody: "The buttered pretzel was nice, and different."
Nevýhody: "The plane seats are closely spaced. I'm not heavy but am tall, so the row spacing isn't the best. The cattle call boarding is not desirable. Would prefer zone boarding."
Výhody: "service, food and chocolate"
Výhody: "The attendants were very pleasant and the food delicious"
Nevýhody: "A bit cramped in economy"
Výhody: "The length of the flight"
Nevýhody: "3 of our 5 suitcases were out of luck to make it.. they damaged our 2 new luggages and the third one.. we only realized at home... now I have to deal with that too so I will be with Swiss on my mind for a while.. never again!!!"
Výhody: "Everything was very good. From the staff, to the food and comfort. Excellent!"
Výhody: "Very professional!"
Nevýhody: "Roughest flight ever, many people got sick, too much turbulence to fly"
Výhody: "Super service, nice crew. On time and flawless baggage transfer to my final destination. Could not be more pleasant experience. I would recommend travel with Swiss to all travelers. Thank you"
Výhody: "Crew was courteous."
Výhody: "Best food and attention that I've had on an airline in 20 years. Really. I was telling a friend today, Swiss Air started with drinks, gave us a Parisian baguette sandwich, gave us a healthy breakfast of yoghurt warm croissant butter jam orange juice, drinks again, and several passengers surrounding me got special attention, one woman with a baby, a disabled person, and a teenager that was 6'5" was relaocated by the flight attendant without him even asking to a bulkhead seat for more comfort. You don't see this kind a attention to detail on any US flights or US airlines, so I noticed it. It was as if I was traveling back in the 70's or 80's when Airlines would compete for our dollars with their service. I mentioned to my friend that if I had a choice and Swiss Air was one of the choices, I'd choose Swiss Air over any other airline."
Nevýhody: "I did not like they were so strict with the carry on luggage and stopped us at the TSA"
Nevýhody: "Did not get to make this flight either. Horrible."
Výhody: "The crew was very friendly and helpful."
Výhody: "See below"
Nevýhody: "We got to Rome airport 4 hours before to not miss flight! They booked us with 45 min to connect in Zurich. Then flight from Rome kept getting delayed with no explanations. We got to Zurich with 30 minutes to go. We literally ran to get to gate E. We got no help from Swiss employees and got to our gate with 10 min before flight. They said gate was closed. Went to transfer desk, next flight was next day at 1 pm. Missed very important meeting at work that I had planned around for months. Very upset and disappointed. Felt they could have helped us a lot more and got us on our flight."
Nevýhody: "Booked four flights from Zurich to Prague, but plans changed. No way to get a refund or cancellation although I tried two weeks beforehand. Disappointing to say the least."
Výhody: "The crew is rude"
Nevýhody: "40 min delay"
Výhody: "EXCELLENT LEG ROOM"
Výhody: "MANAGER WAS FABULOUS STAFF WAS FABULOUS"
Výhody: "Swiss has amazing crew. Incredibly polite and accommodating. Their food (for economy class seat) was very good to excellent. The new Boeing 777 is also a smooth plane to ride."
Nevýhody: "The boarding process in Zurich was a free for all. There is not a "method" to their boarding (i.e. by row or zone) so all 300 passengers crowded around the gate. We paid $100 for exit seats but the seats were barely wide enough for me...a medium built thin male. Unfortunately this appears to be the trend. Swiss would do well to have a wide economy section."
Nevýhody: "I'm only 5 months pregnant, barely showing, and the seat tray nearly didn't fit in the down position! So uncomfortable. Also the chicken sandwich was gross. The bread was gritty and dry."
Nevýhody: "We did not receive the baby pram after landing. Needed to pick it up at the baggage claim."
Výhody: "Great flight, happy to have service from Zurich to Nis."
Výhody: "The flight had a delay but managed to (partially) make up for it."
Nevýhody: "Boarding was a little slow. Perhaps it would be nice to more explicitly explain to people how to more quickly stow their luggage and then sit down in order to let other people through. The seats felt a little more cramped than usual."
Výhody: "Flight attendants"
Nevýhody: "No space, bad video screens (especially important for a long flight with a 3 year old) with terrible image and sound quality, even with my good headphones."
Výhody: "Everything ran like clockwork"
Nevýhody: "1stly the lady at the check in was not nice [ i should have gotten her name -] she was rude and quite 'authoritarian' which is uncalled for- when you have paid an expensive ticket are just trying to check in. then I checked an extra bag - and could not pay where i checked in. i had to go to another counter to pay - there was a line and it took a good few extra minutes - and i still had to get thru security. if you can pay at the check in counter this would avoid this extra step. i was really not happy about it swiss air needs better efficiency and better customer service"
Nevýhody: "Flight was 2 hours late. This is my second experience in a week with Swiss flights being 2-4 hours behind."
Nevýhody: "priority luggage arrived in SFO about 30 mins after regular luggage"
Výhody: "As a frequent traveler, SWISS hadthe best airline food I've ever tasted. Very efficient in everyhing they do. Great service and the crew was very friendly. Unfortunately, I had a seat that was in between the two in front of it, so my TV was at an angle, but only a minor inconvenience"
Výhody: "Seat spacing better on the short flight than the long flight -- where is the Swiss logical thinking ---- apparently this is a myth"
Nevýhody: "Swiss boarding is a Charlie Foxtrot"
Výhody: "Brand new plane, with ultra modern seating. We had a lot of room."
Nevýhody: "We sat in the plane for 40 minutes before takeoff"
Výhody: "Food & timeliness"
Nevýhody: "Cramped seat and no window (14a)"
Výhody: "great everything!"
Výhody: "Very attentive and engaging crew."
Nevýhody: "really nothing!"
Výhody: "The two people who were in charge of boarding the plane were especially nice, efficient, and accommodating. I really really liked them."
Nevýhody: "The flight was too warm."
Výhody: "Short flight and no problems."
Výhody: "Great crew, nice plane, awesome entertainment"
Nevýhody: "Bag drop agent was not helpful."
Nevýhody: "Late flight. Unacceptable"
Výhody: "Crew was great, seats were comfy and the entertainment options were good."
Nevýhody: "Flight was delayed but it happens."
Výhody: "Everything went smoothly. Everyone was helpful."
Výhody: "Great Service and flight was without problems or delays. Arrived on time ."
Nevýhody: "Paid for particular seat within 2-3 rows of back galley as unaccompanied minor for my son. For his comfort, he chose an aisle seat. Flight attendants onboard moved him to farthest back row in window seat and he was not able to get out to use the lavatory easily."
Nevýhody: "Better customer service. Your employees should be te-trained and reminded they are in a service industry where your clients have other options to fly."
Výhody: "Yes, . Amazing crew Seat was comfortable."
Nevýhody: "Plane left 4 mins early knowing that passengers were on a delayed flight."
Výhody: "Inflight entertainment was the best I’ve seen in coach. Free games, movies, moving map, etc."
Nevýhody: "The seating is too cramped. It has just gone past what is reasonable. Seems too tight on both the knees and elbow room."
Výhody: "Crew was awesome"
Nevýhody: "The only problem with the food was it was all canceled because of rough weather."
Výhody: "The plane was 2 hours late and I could not get home. Missed the connection to Greenville at 11:38. They told me there were no hotels in Atlanta and I would have to stay in the airport and then take the 8:55 am fight to Greenville. That took an hour in line and there was no help."
Nevýhody: "The pilot was awesome. He flew as fast as he could to help anyone make their connection but it didn’t help. But I appreciate him trying. Just frustrated that being military I didn’t get to board earlier or that they didn’t help me find a way home"
Výhody: "Surprisingly comfortable for such a short flight. The approach is impressive. Friendly attendants and captain kept everyone updated when there was a slight delay. Was overall a really nice flight"
Nevýhody: "Delta put me on an aisle rather than window I am broad shouldered and got pummeled throughout the flight by passengers and crew passing by Gal next to me fell asleep on my shoulder It was ok. She was attractive. :-)"
Výhody: "Crew provided first class service and were in good spirits for a very full flight. Full first class beverage service"
Nevýhody: "No food except cookies and salty crisps in first clsss. There was ample time for a full breakfast."
Nevýhody: "Crew did not make passenger in front of me bring his seat back up for landing."
Výhody: "Friendly crew and on time flight"
Výhody: "You guys did an all around great job and my flight experience was the best I’ve ever had. The quality of the service was exceptional."
Výhody: "very nice and willing stewardesses"
Nevýhody: "tragic little place for legs, lack of space"
Výhody: "Snacks & drinks & TV movies good"
Nevýhody: "One hostess was very rude & slow forget our headphones Kept getting me to help her with getting attention of other hostesses also very bad at giving snacks and kept my husband and another man waiting for 10 mins while she gathered rubbish despite repeated requests which would have been easy as she was at the front of plane obviously unsuited for this position"
Nevýhody: "This was the longest part of a three flight trip back to DCA and there was no movies. This was completely unexpected, so I wasn't prepared to entertain myself for 5 very long hours. It would have been nice to have know this ahead of time so I could have brought a book with me. Early notification thru the app is the way to go."
Výhody: "Despite the turbulence and delay, this was possibly the best flight I've ever been on. I have never been treated so well by a flight crew before. Also, the attendant at the gate managed to get my wife seated next to me when our seats ended up separated. Great experience!"
Nevýhody: "Turbulence and delay was bad, but the flight crew made up for it."
Nevýhody: "not prepared in Maintenance to fix a very small problem in an efficient timeframe. Also, this plane was very dirty ..bathroom, walls, seat rails, floors....not good Delta"
Nevýhody: "was a difficult transition from delta to west jet in Toronto and we almost missed the flight"
Výhody: "Lisa, the flight attendant, went above and beyond to help solve a situation that occurred during the flight."
Výhody: "Quick flight, great landing and takeoff."
Nevýhody: "Everything was great today."
Výhody: "Comfortable seats in coach Good snacks Friendly crew"
Výhody: "Wi-FI available (although I didn't use it)"
Nevýhody: "No direct flight in the morning, so had to take two connecting flights, and leave home very early in the morning."
Výhody: "Decent selection of in-flight entertainment. (The entertainment unit was sub-par to allow full enjoyment.)"
Nevýhody: "Older plane had undersized, non-responsive touch displays so passenger behind felt like a woodpecker. Also, retrofitted to provide in-seat power with metal box under seat in front of you makes it very uncomfortable for window passengers who don't have space to stow bag under seat in front of them or for their feet. (Uncomfortable on a long flight.)"
Výhody: "Free movies helped make the flight go faster. Also when possible my girlfriend and I were seated together despite having seats assigned at the gate."
Nevýhody: "Being in zone three meant checking bags on every flight. That's a side effect of picking the cheapest tickets so not really Delta's fault but it says that I have to put something here."
Nevýhody: "My roundtrip flights with delta were all delayed at least 2 hours. That's what you pay for for a cheap flight. There were no inclement weather and the staff didn't give a reason for the delay."
Výhody: "Staff was friendly, and we got there safely"
Nevýhody: "Really wished we had tv's like we had on our flight to SLC. It really helps with those who have anxiety to distract their minds. Wifi is expensive therefore I chose not to use it"
Výhody: "I paid only $100 more round trip to DTW from SLC then I would have with other carriers, minus the hassle of connecting flights and paying fees that they don't tell you about up front (like $25 for a carry-on bag, oh and a another $12 per leg for a window seat). My experience, like my previous Delta experiences was absolutely enjoyable. From the quick boarding, super friendly gate agents, and flight crew, to the free on board entertainment, Delta has won me over once again. Oh and did I mention how great it is to board a flight, relax and watch a good movie, take a small nap, and deplane at your destination! Awesome!!"
Výhody: "Quick trip and relaxing --- no high way traffic issues, accidents or construction hold ups."
Nevýhody: "There wasn't anything I did not like."
Výhody: "shorter flight"
Nevýhody: "Entertainment system is not working."
Nevýhody: "Was ok"
Výhody: "I liked the service. It was incredible."
Nevýhody: "I did not like the delay or the continued delay on the runway"
Nevýhody: "We did not board at the scheduled time, although I believe we arrived on time. The crew was demeaning and singled out individuals who were causing the aircraft to not move. It was in a very pretentious manner, not like southwest personnel who have similar antics but with a playful tone. The plane is a small one where bags don't fit overhead and many head bumps occur. We arrived fine which mean the flight was successful but it was not very enjoyable."
Nevýhody: "Enforce your baggage size and number limits. A significant number of passengers take bags onboard that are oversized."
Nevýhody: "Delta connect carrier not good for comfort seating and service. Would not fly them again. Would go to another airline iinstead."
Výhody: "Everything was great from the check in process to the de-planing in Detroit. When we checked in at SLC the agent used my last name, which showed me the extra mile Delta staff will go to make the travel with them professional and curious. The flight left on time and when we arrived in Detroit our bags were already there waiting for us. Couldn't have asked for more!"
Nevýhody: "Nothing at all"
Nevýhody: "The attendants on this flight were gossiping right behind us and we heard them talk about ignoring calls from people during our wait on the tarmac at LAX. Again we were in the last seats in the plane and this time it was stinky."
Výhody: "Crew was helpful and ver polite and efficient"
Nevýhody: "At the boarding gate they were cherry picking whose bag is too large and whose isn't. My bag was tagged for nothing, no one at the aircraft was to load them to baggage hold. Plenty of space on the plane. What is the point of the fuss."
Nevýhody: "Everything was super. Really"
Výhody: "nothing was good"
Nevýhody: "Very rude and I think they are a group of racists."
Výhody: "The flight was on time"
Nevýhody: "Long waiting for luggage"
Výhody: "Even though it was economy class, I was able to sleep because it was very comfortable."
Nevýhody: "Not sure, I slept the whole flight."
Výhody: "Nothing. It didn't happen."
Nevýhody: "Flight to Frankfurt from Denver could have been on time so we would've made this flight to Prague."
Výhody: "Food was good and crew were helpful."
Nevýhody: "Seat could have been comfier!"
Výhody: "The crew was great. Very friendly and provided excellent services. I was surprised that they serve food (a cheese sandwich) and drinks for a 40 mins flight. That would have never happened in the US"
Nevýhody: "We had to take a bus to get to the airplane from the terminal, which was no big deal. The bus driver was a little rough though."
Výhody: "The time between flights was good and the trip was very nice."
Nevýhody: "Both trips were nice"
Výhody: "Never made this flight, rerouted Around Pakistan"
Nevýhody: "Y’all could have given some perks or extra miles"
Výhody: "The issue is not with Lufthansa but with the Berlin Airport. First of all, It is not clear that you have to do the checkinn at terminal B and then come back to the gate where you have to go pass security. This is when it gets even more complicated, the line is long and slow, there is only one security arch and xray machine, is took us almost an hour to go through."
Nevýhody: "The issue is not with Lufthansa but with the Berlin Airport. First of all, It is not clear that you have to do the checkinn at terminal B and then come back to the gate where you have to go pass security. This is when it gets even more complicated, the line is long and slow, there is only one security arch and xray machine, is took us almost an hour to go through."
Výhody: "Very comfortable flight. Excellent take off and landing. Liked the extra legroom in coach for a bit more $$. Super friendly & professional crew. PA system was very difficult to understand."
Nevýhody: "the food was a bit bland. Selection of movies very limited"
Výhody: "Once again the crew was great and helped me find a place to stow my carry on since I was in the emergency row. The snack was also very tasty."
Výhody: "Flight info from Kayak was excellent and up-to-date, more so than the airlines."
Nevýhody: "We were advised upon check in online that we could check in but if we needed additional carry on items (1 was free) we had to pay a secondary fee. When attempting to do that online we were unable to, even though it showed the price to do so online was cheaper than the price at the gate. They made us fully check these bags once we got there and we had to pay $40 instead of the 15 or so it stated online. We had to be shuttled to the aircraft and had to wait because the first bus was closed by the operator. We had to wait until the second round for the bus to come back. During the flight the pilot did not mention any turbulence however during the entirety of the flight, including leading up to the landing of the plane, we experienced extreme rocking of the plane back and forth ( I’m aware that this does occur during landings while loosing elevation but this was an extreme case of that) and caused my colleague to get motion sickness which neither of us ever get on flights. I am very dissatisfied with this flight and operations of the airline company."
Výhody: "Crew was nice, Feel safe"
Nevýhody: "We left Frankfurt over hour late, no entertainment at all, small plains have usually few big TVs on the sealling there was nothing."
Výhody: "Height Space, good pilot and some of the food. Good landing and overall pilot skill."
Nevýhody: "For the whole journey I had a small child kicking, knocking, tapping behind me. Kept waking me up also nearly ten hours of whining. I was genuinely uneasy and uncomfortable for the whole trip. I think there should be a designated child with adult area as I really don’t think this is acceptable. It is stressful enough traveling for 30+ hours this really is not welcome."
Výhody: "Crew and entertainment options"
Nevýhody: "Passengers gathering against crew instructions. Large group behind me was loud and inconsiderate."
Nevýhody: "I wish service could be a bit faster. Due to turbulence our second meal could not be served at all. Not sure why the passengers were not served as they were seated. Some passengers were served, some didn’t get served at all. It was a long journey coming from Boston. Imagine arriving home after 1 am without any food."
Výhody: "Treated with kindness and courtesy by ground and cabin staff."
Výhody: "Everything was perfect ... pilots are so good and professional..!!)"
Výhody: "food was excellent"
Nevýhody: "no 'breakfast' specifically, other snack items were available"
Výhody: "Comfortable seats, good leg room, pleasant staff"
Nevýhody: "We were late arriving in Prague and then waiting for my luggage only to realise after waiting till the very last luggage THAT my luggage was left in Frankfurt and I didn’t get it til 21.00hrs - totally ruining my plans for my first night in Prague!!!!"
Nevýhody: "The food. I don't eat many food and the wasn't much selection."
Nevýhody: "This flight was the second leg on my trip from New York to Munich. Many people on the flight from NY to Brussels were scheduled on this flight and that plane landed in time that this flight would only need to be delayed 10 minutes to allow for us to connect. However, they decided to leave all of us with a long unexpected layover in Brussels, costing many of us a day of what was supposed to be a short vacation for most."
Výhody: "The crew was very helpful, attentive, and friendly."
Nevýhody: "The vegetarian (Lacto ovo) meal options were terrible. The seat comfort level was okay, but nothing to write home about."
Výhody: "The crew was friendly and the boarding process was fast and simple. No food just snacks and what they had was good. Once I got to the airport there was a wheelchair at the gate and it was great because we were on the opposite side if the airport for our next flight and he was very nice to talk to as we were walking."
Nevýhody: "It was a pretty short flight so no complaints."
Nevýhody: "Where to begin? During the booking process, there was no indication my travel partner and I would be flying Air Canada, and not Lufthansa. We were seated in the last row of the plane with painfully little legroom — even for two women of relatively small stature. The plane was not equipped with modern conveniences of operational wifi, music, or any other means of entertainment over the ten-hour flight. We were nearly an hour late to depart, but were unable to hear anything over the speakers regarding the cause for the delay, nor could we hear any of the flight attendants' safety instructions. What we could hear, however, was the surprisingly loud and nearly constant DINNNGGGG of the passengers' call buttons as they summoned the flight attendants. Because the flight was an overnighter, we attempted to sleep, but it was nearly impossible to do so due to the noise. I had earplugs in and could still hear the chimes, which were positioned right above our seats and made for an unpleasant experience and cranky travelers. The food was subpar as expected, but it would've been nice to be surprised with something resembling a fresh piece of fruit or vegetable. The flight crew was polite and one of the attendants took pity on us and offered a complimentary shot of whiskey, which partially alleviated the discomfort of the experience. That man is a saint and we surely hope he is better taken care of by this airline than we were. Overall a miserable experience. Will definitely rethink flying both Lufthansa and Air Canada in the future."
Nevýhody: "Waste 3 hours in connecting flight."
Nevýhody: "Lufthansa never treats Prague as a destination almost always off stand, it never does this to a internal German flight always late arrival frustrating"
Nevýhody: "The second flight they board us then left us on the bus in the parking lot for 25 minutes breathing airplane fuel."
Výhody: "Very efficient, clean and comfortable."
Výhody: "When in the air crew attentive"
Nevýhody: "Late boarding after allowing priority customer to board, Crew then took ages to start to finish boarding and taxi , Plane sent to furtherest runway, Made little time up,"
Výhody: "Boarding and crew were great."
Nevýhody: "That "seats" did not have USB connection (for phone charging)."
Výhody: "Clean/comfortable plane with a great staff for the long flight."
Nevýhody: "Hard to upgrade unless you spend a fortune."
Výhody: "My flight from Frankfurt to Detroit on Lufthansa was very enjoyable. The crew were great. They were very friendly and attentive to the passengers. I would choose to fly on Lufthansa again in the future."
Výhody: "Crew was friendly and attentive, food was delicious and served on time"
Výhody: "The crew was quite nice and boarding at Philadelphia was organized."
Nevýhody: "I was disappointed with the movie selections; there weren't many new offerings."
Výhody: "Great food options, blanket and pillow, and free movies was the best"
Nevýhody: "Boarding was in organizes."
Výhody: "Everything was totally fine but nothing was noteworthy."
Nevýhody: "Plane was a little old and uncomfortable."
Nevýhody: "This was actually operated by United and as usual united service food and quality was way below the norm. Very disappointing."
Výhody: "Cabin Crew was very pleasant and supportive of families with children"
Nevýhody: "The seats are designed for individuals who weight less than 100 lbs and no taller than 5'5". Granted, this was an economy seat. However, I should be able to sit in a seat without the seat in front of me literally 6 inches away from my face. I have traveled internationally countless times, but never have experienced such an uncomfortable flight. I will never fly with Lufthansa internationally again.not because of the crew, because their head office insists on squeezing every inch out of their planes without regard for passenger comfort."
Výhody: "Great service. Smooth flight, take off and landing."
Nevýhody: "Cramped seating."
Nevýhody: "No exaggeration: The crew rolled a beverage cart in front of the restroom while I was in there. I couldn't leave for about 4 minutes The food made me vomit. That's why I was in the restroom when they blocked me in My headset jack was broken. 500 movies aren't worth anything if I can't hear them"
Výhody: "I enjoyed the attentiveness of the staff"
Nevýhody: "No issues."
Výhody: "Plane, amenities, crew, flight...all 5 *s"
Nevýhody: "Travelers should be aware getting around that terminal is counterintuitive and not efficient at all....Gate was crowded and confused....I don't understand the point if it's design....also not the place to exchange money...use ATM's"
Výhody: "The aircraft was very clean."
Nevýhody: "your organization sold a ticket whose route was almost impossible to fly except for some countries's citizens, and this information was not explained to me. Thanks to the efficient ticketing Lufthansa staff at Muritala Mohammed International Airport, Lagos that eventually assisted in order for me to make my flight at the last minute."
Nevýhody: "See above...on a Nother note, how would any of these passengers be expected to exit a plane in emergency when there is absolutely no room in the plane? This is an accident waiting to happen, assuming the plane to survive the crash"
Both airports totally understaffed. Awful experience.
Výhody: "Usual faultless KLM experience"
Výhody: "The crew was informative"
Nevýhody: "Inflight sandwiches"
Výhody: "economy plus seats were nice, great movie selection, especially international movies"
Nevýhody: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Nevýhody: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
Výhody: "Newer plane, crew was amazing, seats were adjustable"
Výhody: "Onboard crew were nice and polite. Flight was on time (a rarity)."
Nevýhody: "The boarding crew was rude and unpleasant, the plane was boiling hot."
Nevýhody: "Travelled business class and was ace experience"
Nevýhody: "The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning."
Výhody: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
Výhody: "Good beverage service."
Nevýhody: "Over an hour delayj for departure."
Výhody: "Crew was ok."
Nevýhody: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
Nevýhody: "Delays, took my hand luggage into the hold,"
Nevýhody: "This was just a short commuter flight from Lyon to Amsterdam for connection."
Výhody: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Výhody: "The crew was great but the seat wasn't as comfortable and didn't have much leg room."
Výhody: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Nevýhody: "If I knew how to recline my seat earlier. I did try several times"
Výhody: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
Nevýhody: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
Výhody: "Good food, friendly service"
Nevýhody: "More trash pickup; only one round of beverage service"
Výhody: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Nevýhody: "Less legroom, storage space, bad food, few movie options."
Výhody: "Best airline in the business quick efficient and outstanding service What else can you say"
Výhody: "Entertainment options."
Nevýhody: "Service was poor, seat did not recline, and the food was terrible."
Výhody: "Flight crew very nice"
Nevýhody: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
Nevýhody: "Nothing special"
Výhody: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Nevýhody: "Except for the man next to me - great!"
Výhody: "Good entertainment options. Nice flight attendants"
Nevýhody: "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."
Nevýhody: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Výhody: "Wifi on Board"
Výhody: "Friendly in-flight personell"
Nevýhody: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Nevýhody: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."
Výhody: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Nevýhody: "Flight departing late."
Nevýhody: "Actually the Welcome on board announcement. The part where they special welcome loyalty program members. I do not get that... I am an explorer holder my self, but really?? so other paying customers are not as welcome. This is leftovers from the older days.."
Výhody: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Nevýhody: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."
Výhody: "Friendly staff, good service and on time departure/arrival."
Výhody: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Nevýhody: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
Výhody: "Pleasant flight"
Nevýhody: "Headset jack only worked if the headset plug was in EXACTLY the right spot."
Výhody: "Decent seat size. Sorta slept the whole flight."
Výhody: "The flight was great."
Výhody: "Flight was on time and quick and comfortable"
Nevýhody: "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."
Výhody: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Výhody: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Výhody: "great choice of entertainment content, friendly crew"
Výhody: "Catering is ok"
Nevýhody: "Seats comfort really old school"
Výhody: "The flight was delayed by 40 minutes initially then a further 20 making it an hour late. Sitting at the gate there was then suddenly a last call to board the flight and a mad rush for everyone to get on. I appreciate that delays happen but the lack of communication ragardinh altered boarding times didn't make the situation any easier"
Nevýhody: "As above"
Výhody: "I have no complaints about the air crew. They where pleasant and attentive. Plenty of free entertainment. The food was good."
Nevýhody: "my only complaint is the USB ports didn't work on any of the chairs that me and my family where assigned to."
Výhody: "The service, entertainment, food, the crew, the aircraft were excellent."
Nevýhody: "They put us in a Transavia plane."
Výhody: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Nevýhody: "Quite bummed the plane didn't have wifi / USB"
Had to pay £65 (~$90)to check my bag even though it was free on the outgoing flight. Had to pay surcharge for paying at check in even though I tried to correct in advance over phone and online. Kayak was no help.
Traveling these days can be a little strange and at times more difficult than normal due to this pandemic. Finnair did an amazing job and all areas of the trip! I would absolutely fly with finnair again and will recommend the airline to friends and family.
Nevýhody: "Snack and some complimentary wifi or entertainment"
Výhody: "Great crew, on time, could get a good nights sleep"
Nevýhody: "Not much help at the airport my luggage was lost"
Výhody: "The flight attendants were the warmest and most personable I’ve seen in a long time. All ground staff had the same amazing hospitality."
Nevýhody: "Finnair A321 HEL-DXB, 6 hour flight, uses regular EuroBusiness seats (same seat as economy but blocked middle seat and better food), no wi fi , no tv, very uncomfortable aircraft."
Nevýhody: "the flight was delayed, boarding was the slowest ever and we received something to drink after 1,5h of flight"
Výhody: "Crew is amazing"
Výhody: "Flight as such was good and smooth"
Nevýhody: "Better food, but nowadays unless you fly on business or first you are doomed and cramped beyond belief, any improvement comes at a price"
Výhody: "It was on one of their newer planes which meant that we had decent comfort and entertainment!"
Nevýhody: "The seats were staggered between the middle and sides, so my family was eventually split across two rows. I hadn't expected that."
Výhody: "Helsinki is a convenient connection to fly to the U.S. One of Finnair planes was damaged earlier in Chicago and they used AirItaly to operate this flight. I was traveling with a recent wrist fracture and I was lucky I had an empty seat next to me that allowed me to move my arm a lot to avoid swelling."
Nevýhody: "Our boarding was an hour and a half delayed"
Výhody: "I will recommend to my friends and families."
Výhody: "Smooth flying"
Nevýhody: "Choice of movies"
Výhody: "Automated scanning for boardin* at gate area. Food in business was exactly what was needed( breakfast) Attentive staff"
Nevýhody: "The slow boarding once entering the aircraft, it seems the passengers don’t know how to take their seats quickly."
Výhody: "Had the head rests that help gold you head when you try to sleep and they didnt speak on the overhead audio so that was awesome"
Nevýhody: "Just long flight in general."
Nevýhody: "The plane landed much later than expected, and I missed my connecting flight to Moscow. While I was given another boarding pass, I had to have another layover in St. Petersburg, and fly to Moscow from there. The flight turned out to be much longer, and much more exhausting. My overall experience was unpleasant."
Nevýhody: "The seats were chargeable. I paid a higher price for extra leg room. However these seats were the same as other ones that were much cheaper. Why charging so much extra?! False advertising?! This is unbelievable."
Nevýhody: "I could not be given the boarding pass fir the last leg of my trip"
Nevýhody: "Completely destroyed our itenerary"
Výhody: "The employee at the checkin counter in Oslo set everything up for us regarding our wheelchair and walker. She was extremely helpful, knowledgeable and kind. She arranged for a pick up in Helsinki with the airport's crew. They helped us unload the plane and then had a personal accessible bus to take us from where we landed (outside of terminal) to the gate of our next departure. The crew were all extremely professional and efficient."
Nevýhody: "The leg room is never enough on the long flights. The flight from Chicago to Helsinki at 10:00pm was not nearly as good as the flights from Oslo to Helsinki to Chicago. The crew was not as pleasant, the lights were not turned off until after 1:00 am and then turned on hours before the light "breakfast" was served."
Výhody: "Good imfo"
Výhody: "I have Parkinson's disease, and my ability to walk is dependent on how long it has been since I last took carbidopa/levodopa, and how much I have exercised while standing since taking my medicine. I have difficulty walking narrow aisles, and in crowds. The staff was very understanding, and let me pre-board, ensured someone was there to help me deplane, carried my carry-on for me, and did everything possible to assist me. The crew/staff was wonderful!"
Nevýhody: "Btw you have cancelled my flight!!!!!!!! And sent me just an email."
Výhody: "I'm so happy to be able to travel with my small dog in cabin. I've travelled from Miami to Helsinki and back with a dog at least 30 times in the last 16 years. The service has always been very good. I choose the airline always based on what's best for my dog."
Výhody: "It was a short plane ride that was pleasant."
Nevýhody: "I ended up sitting in the last row although arrived at the airport early, but was placed on standby."
Výhody: "The crew was friendly."
Nevýhody: "The seats are cramped and the most uncomfortable I've ever sat on. An 8 hour red eye flight made it unbearable. The food is pretty terrible too. This is the last and only trip I'll be flying Finnair."
Nevýhody: "No seating available at the gate. People had to sit on the floor or stand"
Nevýhody: "LATE DEPARTURE DUE TO PLANE HAD NOT ARRIVED ON TIME"
Výhody: "I liked everything. Pleasant flight."
Nevýhody: "Not that I didn't like, only some comments: Flight was 40 min late at arrival due to delayed start from JFK, the plane had to wait on runway before take-off. Not a problem for me as HEL was my final destination."
Nevýhody: "This was booked as British Airways, but ended up American Airways. The food was cold and had to be reheated, the plane was worn, overall this was one of the worst flights to Europe ever. I did not book American, just got duped into it, but now I will make sure I will never fly American again."
Výhody: "We had a row to ourselves with a seat between us. The flight was smooth. Blueberry juice. Competitive pricing."
Nevýhody: "Having to pay to reserve seats."
Nevýhody: "There was no entertainment"
Výhody: "The service were very good. Just wish the food better selection."
Nevýhody: "The leg room were tight."
Nevýhody: "I missed my flight from Chicago to Paris. Because I purchased it through Kayak instead of directly through Finnair or American Airlines, their 'hands were tied' and they could not reroute nor reschedule me. Not only that, but because I was not on the flight to Paris, my returning flights were automatically cancelled. While this is probably included in the fine print etc., I find it ridiculous. There should be a better alternative for people who miss their flights than forcing them to pay a lump sum that is higher than the original ticket price in order to reschedule their ticket. Moral of the story: BE VERY CAREFUL WHEN YOU BUY THROUGH KAYAK OR SIMILAR AGENCIES, BECAUSE THE CUSTOMER SERVICE IS ATROCIOUS."
Výhody: "Individual seat video screens / media selection for such a long flight. Food also good, with good beer / wine selection"
Nevýhody: "Bag never was placed on this flight, for whatever reason. BA had almost 4 hours to ensure its inclusion--but without success. It was delivered within 48 hours to my home, though, with all contents in tact."
Výhody: "Good flight, really good new A380 aircraft, smooth nearly all the way, usual small seating space as on All airlines"
Nevýhody: "Routine airline food."
Výhody: "Direct from San Diego to Heathrow."
Nevýhody: "The seats are very small--and I am a small woman--so the flight felt cramped. The food was just ordinary airline food--little taste. Coffee served essentially black--no offer of milk or cream. Take it or leave it-- Crew helpful if you could flag someone down. Most irritating: could not check in online for some unexplained reason and required to arrive two hours early. BA does no subscribe to TSA so spent time in a line unnecessarily. AND, then the crew arrived over an hour late so the flight left at least an hour late. The crew explained that their downtown bus did not arrive and they could not arrange one. Given the close proximity to the airport, this should have been a 10 minute cab ride."
Nevýhody: "The crew moved me to another seat on the return flight which allowed me entertainment but I hadThe entertainment console at my seat location on both flights to and from London did not work. That's 10 hours! to move away from my companions."
Nevýhody: "Passengers changing seats around."
Výhody: "planned time of departure Fare potential for getting 5 seats so I could get a good nights sleep"
Nevýhody: "Plane left 3 1/2 hours late due to a mysterious mechanical problem that caused them to taxi it away from the gate more than once. Relatively little communication from American whose flight it was. Scheduled departure 10 PM. Actual departure 1:30 AM I reserved a center aisle seat in a row that was completely empty a day or two before departure, hoping to get the whole row. Didn't work out. Just before we closed the doors a couple arrived at the row and took up three of the seats. Darn it. But I still got a good nights sleep. Wish there was an option to check N/A on several of the options above. I didn't speak to a crew member. I didn't eat or drink anything. I never turned on the entertainment system."
Výhody: "Nice flight, plane was new so that was great. I was traveling alone and got upgraded to Premium Economy. Lovely!"
Výhody: "I have a BA - Gold card- BA lounge was good."
Nevýhody: "Comfort- Plans are Old, Entertainments is Worst. BAD BAD BAD."
Výhody: "The lie flat bed was nice. Lots of good, new movies"
Nevýhody: "The seats are very narrow and you'd either have to climb over someone to go to the bathroom or someone would have to climb over you. And we're talking about complete strangers most of the time. The flight attendants were not very attentive Food was not good at all even for air plane food"
Nevýhody: "Ingen underhållning ingen flyginformation otrevlig personal jag kommer inte att flyga Finnair igen. Jag och alla andra fick sitta att stirra på väggen framför oss i 7timmar den spanska personalen ska inte jobba för ett nordiskt flygbolag fy fan Med vänlig hälsning Benny"
Výhody: "Boarding was smooth and the flight crew and attendants were friendly and helpful."
Nevýhody: "The seats were so close that we felt like cordwood stacked vertically. There wasn't elbow roon to butter my roll without elbowing the person in the next seat. The food was boring. It was very cold, despite my dressing warmly. It was a relief to board our next flight, which was JetBlue."
Výhody: "On time service, very simple and fast boarding, nice crew, nobody complicated with luggage"
Nevýhody: "Cost for additional luggage was high"
Výhody: "About the only positive was that the plane left on time and arrived on time."
Nevýhody: "Checking luggage was a nightmare. I stood well over an hour in line. We barely made the flight, and afterwards our luggage was lost, and it still has not been found. The wheelchair that I had ordered for my travelling companion was not there, either at Manchester or Philadelphia. The seats that I had reserved were given away to someone else. Whilst the plane flight itself was okay, the airport experiences on either end were miserable."
Výhody: "Accuracy Staff Serving"
Nevýhody: "My name was wrongly written on the passanger list."