Výhody: "The crew was polite and continuously offering drinks, headphones and food/snacks. Kept us comfortable and happy during the flight!"
Nevýhody: "It would have better if the flight wasn’t 5 hours late."
Výhody: "Both the flight crew and the flight attendants were great. It was the smoothest landing I have had it quite dome time"
Výhody: "Good service"
Nevýhody: "Valencia is probably the least user friendly airport. Security personnel there are unbearable. Boarding took unnecessarily long. Luggage took close to 30 min in Zurich"
Výhody: "the CREW WAS FRIENDLY AND CELEBRATING EASTER WITH THE GUESTS"
Nevýhody: "THE FOOD WAS ADEQUATE, GIVEN THAT WE WERE ON AN AIRPLANE"
Výhody: "Even though we flew through turbulances the crew was able to manage their tasks. Plus beautiful stewardess."
Výhody: "The crew was very friendly. Family line was nice when travelled with the little ones."
Nevýhody: "I It will be helpful if the Gate information available within 6 hours of the flight. We don't have gate information and our flight within 3.5 hours. But overall wonderful experience."
Nevýhody: "I asked the Chinese flight attendant in economy to please ask the man in front of me to put his seat up since the captain and purser had already asked us to do so in three languages The man in front of me refused to do so. She said she was going to start at the front of the plane and let him leave his seat back making it difficult to see my tv monitor. I thought that she should’ve said that it was time to put your seat up. It was frustrating that she didn’t support me and the request of the captain. Your seats are very uncomfortable upright when the person in front of you has their seat back."
Výhody: "They have a policy of letting kids under 5 board early which was a boon to us! The veggie pasta was really delicious."
Nevýhody: "The delay to fly was the only issue"
Nevýhody: "plan was late for any reasons...."
Výhody: "Swiss Lounge, food excellent."
Nevýhody: "everything was very good"
Nevýhody: "2 hours delay!"
Výhody: "787 is an excellent plane and I could sleep a little"
Nevýhody: "I was boarding at gate C4. Doesn't anyone get it ! Using the word "bomb" in airports is a big no-no however C4 is OK? Even a little old lady knows what C4 stands for."
Výhody: "The buttered pretzel was nice, and different."
Nevýhody: "The plane seats are closely spaced. I'm not heavy but am tall, so the row spacing isn't the best. The cattle call boarding is not desirable. Would prefer zone boarding."
Výhody: "Attendants were very courteous"
Nevýhody: "Very little leg room Seats were quite uncomfortable"
Nevýhody: "Flight was 30 minutes late which made our connection very tight."
Výhody: "The length of the flight"
Nevýhody: "3 of our 5 suitcases were out of luck to make it.. they damaged our 2 new luggages and the third one.. we only realized at home... now I have to deal with that too so I will be with Swiss on my mind for a while.. never again!!!"
Výhody: "Unlike some airlines the cabin crew is professional in appearance and behavior- courteous and pleasant. My husband and I enjoy the fact that ski equipment is taken without additional charge. The direct flight to Zurich is very convenient."
Nevýhody: "Having to pay for seat selection"
Výhody: "Very professional!"
Výhody: "Wonderful flight with less leg room . Since I am 5’6’m I was fit enough on the seats, beyond that you should be worried about"
Nevýhody: "Flight attendant, food , service and many good things except the leg room which you regret in your entire journey"
Výhody: "Super service, nice crew. On time and flawless baggage transfer to my final destination. Could not be more pleasant experience. I would recommend travel with Swiss to all travelers. Thank you"
Výhody: "Crew was courteous."
Nevýhody: "I did not like they were so strict with the carry on luggage and stopped us at the TSA"
Výhody: "Very attentive to children at boarding and in-flight."
Výhody: "I thought Swiss did a nice job. The people were kind and the service was excellent. The meals were great. I never wanted for anything. The entertainment was also very nice."
Nevýhody: "Booked four flights from Zurich to Prague, but plans changed. No way to get a refund or cancellation although I tried two weeks beforehand. Disappointing to say the least."
Výhody: "Flight was comfortable and crew was second to none. They were very attentive and courteous."
Výhody: "BEST FLIGHT OF MY LIFE"
Výhody: "good food, excellent entertainment selection"
Nevýhody: "late boarding, late take off, missed my connection"
Výhody: "Everything ran like clockwork"
Výhody: "The flight crew was super friendly and efficient. Lots of leg room and the croissant is a nice touch!"
Výhody: "Swiss Air was the best airline ever!"
Výhody: "Friendly crew. Good food"
Výhody: "On time, efficient, good service, professional"
Výhody: "The staff was friendly and accommodating. I LOVE that we were given ice cream and chocolate - only wish I'd been given more chocolate. They came by with drinks often and made sure that we were well hydrated."
Nevýhody: "The boarding process took a long time. I had to go through customs, then at the gate they checked my passport again and the line was VERY long. The process just did not seem to be managed very well. There were issues with the tv monitors; however, the crew handled it very well. I wish we had been given an option with the calzones - I don't like red peppers or tomatoes, and was not offered another option."
Výhody: "Seat spacing better on the short flight than the long flight -- where is the Swiss logical thinking ---- apparently this is a myth"
Nevýhody: "Swiss boarding is a Charlie Foxtrot"
Výhody: "Brand new plane, with ultra modern seating. We had a lot of room."
Nevýhody: "We sat in the plane for 40 minutes before takeoff"
Výhody: "The seats have been much better"
Nevýhody: "The entertainment system is a little old (plugs are not universal), you had to use their (cheap) headsets."
Výhody: "Upgraded to business, new 777 plane, good snack"
Nevýhody: "No headphones"
Nevýhody: "Delayed boarding due to overheated plane, when we did board it was still warm and we had to sit longer due to other mechanical issues. Wish they would have waited for all issues to be resolved before boarding."
Výhody: "The entertainment system"
Nevýhody: "Direct answer is "nothing"; however, it should be noted that this not a Swiss Air flight. It was a code share on a United Airlines flight."
Výhody: "Kind flight attendants who were attentive and friendly"
Nevýhody: "Seats are hard and very small. No chargers and having the remote control cut into the armrest was uncomfortable and awkward. I kept accidentally hitting the stewardess button with my elbow when I would try to use said armrest."
Výhody: "Direct flight"
Nevýhody: "3 hour delay Noisy cabin due to loud engines One could hardly heard the movie audio from the Headphones during movie viewing even after they were replaced"
Výhody: "Crew was friendly and made a bad situation as comfortable as possible."
Nevýhody: "The flight was delayed for almost 3 hours for a issue with the pilot's chair. The movies reset in the middle of the showing."
Výhody: "Courteous crew, good food."
Nevýhody: "The beer selection could use some work."
Výhody: "Overall service was excellent and staff was courteous and helpful."
Výhody: "First leg was on United (codeshare) 767. The seat pitch on that version was good, even for a tsix-footer. The flight was almost empty, so there was plenty of room to stretch across seats and sleep. In order to avoid dairy, I order kosher meals - and the quality was OK. The cabin crew was nice to start with, and very relaxed and friendly as the flight progressed because of the low-stress service for so few passengers."
Nevýhody: "No complaints."
Výhody: "The kindness and care of the attendants (ex. offering crayons for the kids in front of me) was incredible. The kids were not loud, it was just a kindness - thank you! The attendants were also very professional: I loved it when the plane was arriving, already on the ground, and a lady stood up - the attendants promptly asked them to sit. The cutlery was still metal! Despite not having a plurality of food choices (in fact, just one), the meal was good - The breakfast was great! The complementary chocolates and cheese too. The old school movies: seeing all the James Bond movies lined up, or Dr. No, was funny and suggested a personal touch. It reminded me of my first experiences flying, and it was very refreshing! PS. I'm 35 years old. :)"
Nevýhody: "As with any airline, the seats were a bit cramped. The screens could not turn off entirely (there was a glow left)."
Výhody: "Crew was great!"
Výhody: "Crew from Washington to Cancún were extremely rude"
Nevýhody: "Seats are small and not good for one's neck"
Výhody: "The crew was very attentive and had great personality. They anticipated any needs we had."
Nevýhody: "The flight was delayed almost 6 hours, the crew was rude and the “comfort +” seats had very little leg room ."
Výhody: "Quickly moving through the airport."
Nevýhody: "Take out old planes. It was really run down."
Výhody: "The plane was nice"
Nevýhody: "I’m still sitting in Minneapolis so I would have liked to be at my destination. And I had to pay for the overnight accommodations."
Výhody: "Entertainment was awesome. Although airlines are stingy with snacks, Delta had a good overall selection and very generous."
Nevýhody: "Something that cant be changed overnight, however, there should be a little more Aisle space for folks pass through as my shoulder was getting beat up after every passing person and cart."
Výhody: "Crew was friendly."
Nevýhody: "Wish the seat was more comfortable. Landing was jittery and bumpy."
Výhody: "The flight attendant from IAD to MSP called Bernadette was wonderful!"
Výhody: "Super comfortable seats. Lots of movie options."
Nevýhody: "Food was not very good"
Výhody: "Flight was smooth, arrived early..crew was prompt and courteous."
Výhody: "Early and middle seat was open!"
Nevýhody: "Coffee tasted like fish. :("
Výhody: "Crew and entertainment options were great."
Nevýhody: "Cabin was very loud, with jet engine noise. Could not block it out. Seats were not comfortable."
Výhody: "Complimentary beverages."
Nevýhody: "Chicken and pasta for dinner"
Výhody: "very nice and willing stewardesses"
Nevýhody: "tragic little place for legs, lack of space"
Výhody: "Standard Air France flight. My wife and I like the Airbus 380."
Nevýhody: "The flight left two hours late. Apparently this happens a lot with this flight these days because it's an Airbus 380 coming from Paris to Dulles and turning around. The incoming flight was two hours late, so the departure was late. Our arrival in Paris was late. We made the flight, but our luggage didn't. Our return flight from Paris to Dulles was half an hour late because of people from connecting flights. We arrived about 30 minutes late, but no big deal (unless you had a connection)"
Výhody: "Direct flight to Prague ; crew was very courteous and apologetic for being late"
Nevýhody: "The seat could not recline (26F) and for a long overnight flight of 9 hrs it was very uncomfortable"
Výhody: "Fly attenden alwas with a beautiful smile"
Výhody: "Nothing particularly stands out. I did arrive safely."
Nevýhody: "First class did not come with lounge access? Drinks were not cold. Bathrooms were falling apart and came with a disgusting odor. Time to retire these aircrafts."
Výhody: "Flight attendants were nice based on the situations beyond their control."
Nevýhody: "Flight was delayed for about three hours, due to mechanical issues with the second engine not starting. We sat on the the plane for over an hour and half. Some people that missed their connection flights were offered hotel stay. Others that had no connection flight was not offered anything for the several hours of delay that occurred."
Výhody: "The chekc in person was very helpful."
Nevýhody: "The plane was too hot and the pilot did not accommodate the passengers request. More than just me made the same request."
Výhody: "That I landed safely"
Nevýhody: "1st class was horrible."
Výhody: "Staff was friendly. Flight was smooth."
Nevýhody: "Media kept freezing. They had to reboot the system several times."
Nevýhody: "I have traveled with my luggage plenty of times through airports and the flight from washington to jacksonville, my luggage came back to me cracked and broken. I was surprised that Delta handling was worse than any of the cheaper flights I normally take and will not be checking any baggage with Delta again."
Výhody: "Great and friendly crew"
Nevýhody: "baggage rules, check in with baggage, change fee for flight when it was not customers issue that caused the 5 min delay! Unable to reach reservation desk on line or via phone (neither was the gate agent)"
Nevýhody: "Seeing as I’m still waiting for my flight, more than five hours later I am not inclined to rank it highly. This airport is an embarrassment and I will try my best to never fly Delta again. Weather is no excuse for this."
Výhody: "My flight was canceled but Delta rebooked me on a flight leaving at about the same time as my original flight, which arrived just a little later than originally anticipated"
Nevýhody: "My original flight was canceled"
Nevýhody: "Delayed two hours"
Výhody: "Got to my placs"
Nevýhody: "Lol put the two fattest people next to each other"
Výhody: "The fact that there were no snakes on this plane :-)"
Nevýhody: "Same issue... there were no snakes on the plane :-/"
Výhody: "Decent selection of in-flight entertainment. (The entertainment unit was sub-par to allow full enjoyment.)"
Nevýhody: "Older plane had undersized, non-responsive touch displays so passenger behind felt like a woodpecker. Also, retrofitted to provide in-seat power with metal box under seat in front of you makes it very uncomfortable for window passengers who don't have space to stow bag under seat in front of them or for their feet. (Uncomfortable on a long flight.)"
Výhody: "Flight attendants and cookies. That's it."
Nevýhody: "We left DC late because of Delta's inefficient boarding process. We landed in Atlanta late. Our flight to Sioux Falls left early, without us. My pregnant wife and I made it to the gate 4 minutes before the scheduled departure and they told us the plane was already gone and there was no way for us to get on the plane. Our bags did make it to Sioux Falls, so my wife didn't have her prenatal vitamins, , we had no clean clothes and we were forced to spend the night in Atlanta. The saddest part of yet another terrible experience with Delta was that they offered us a "discounted" room at a terrible Howard Johnson for $72. I looked online and the same hotel was $65 to book on Kayak. So basically Delta was trying to scam us after they screwed us. Thanks Delta! Instead we paid $200+ to stay at an airport hotel. Every time I fly Delta I regret it, yet occasionally I get forced to take their awful airline to get somewhere I need to go. It never fails to add another bad Delta experience to my long list of failings from this SAD!!! airline."
Výhody: "Layout of aircraft."
Nevýhody: "USB port barely accessible. Also, it didn't seem to work."
Výhody: "Flight was smooth and flight attendants were nice."
Nevýhody: "Well delta over sells their flights every time and have to buy people out of their seats. This would be fine if it didn't mean that your seats have to be changed last minute and without your knowledge. I choose a window on purpose because I am claustrophobic. I did not pay for upgrade because I was able to select a seat that was a window...had I known it could change I would have. Zero communication just surprise you have a. Ew seat."
Výhody: "Service from the crew."
Nevýhody: "Quality and comfort of seats. Quality of food. The TV screen was from the 80s."
Výhody: "The food was good and the staff was competent and friendly. There was a large choice of inflight entertainment (but the sound was mushy)."
Nevýhody: "Although more comfortable than most, the seats were cramped (for 10 hours). Boarding was delayed 30", but we did not take off for 3 more hours. I really don't know why. It felt like the NYC MTA: poor communications. The boarding process required an avoidable half hour of standing in lines."
Výhody: "The crews were very friendly and everything went as planned. It was a nice flight."
Nevýhody: "I didnt like that my flight was canceled and rebooked for no reason. This created me big problem in Athens that they couldnt find my ticket in delta. Also I didnt like that i had to stand and wait for 3 hours in the line because my flight was canceled but no one could let us know if there gonna be any flights within the day. I slept in the airport because i couldnt find a hotel to spend the night close to the airport. They were all full and i had no time to find one since I was waiting there for 3 hours with no informational. I slept on the floor and delta didnt even offer us a blanket. That was my worst trip ever."
Výhody: "The flight was smooth and the food selection was surprising delicious. The crew was very attentive."
Nevýhody: "The leg room was much less than the last time I flew Virgin (booked via Delta) and made for an uncomfortable trip. Could not sleep as a result. If you're tall like me you'll need to book a higher seating category."
Výhody: "Everything was great"
Nevýhody: "Nothing everything was fine"
Nevýhody: "paying extra for leg room and checked bags"
Nevýhody: "First day our flight got canceled 1 hour before leaving the airport. No good explanation given. Planes were landing and departing from Columbus just our flight got cancelled which made no sense. Over the phone no one was really helpful. Very bad experience with Delta"
Výhody: "I found the seating to be to cramped on such a long flight. The person in front of me reclined back and the distance between my knees and his seat was just about an inch. I'm not s big guy on height or weight so I was quite uncomfortable. Other then that everything was great."
Nevýhody: "Cramped seating"
Výhody: "Good flight, professional people."
Nevýhody: "Being scammed by the Chinese, China Southern"
Nevýhody: "everything sucked time bery bad servive starfed on flight nonacolok was sergvedngypu ilt was really disappoinyling includigbymkthrvlounhr aothee airlione"
Výhody: "Food & entertainment system"
Nevýhody: "Tight seats"
Nevýhody: "Crew could have been more friendly."
Výhody: "Specially food service and also boarding"
Nevýhody: "They checked carry on again even you passed from the counter I felt very bad about this"
Výhody: "The crew were all very polite and friendly."
Nevýhody: "Nothing to complain about!"
Výhody: "Flight time and layover at connecting flight"
Nevýhody: "Food needs to improved. In all other flight Indian spice is served as Asian veg flight seat are too tight"
Výhody: "Excellent service, food, and entertainment options!"
Výhody: "Excellent service with comfort"
Nevýhody: "All was great"
Výhody: "Friendly. Lots of food and accessories."
Nevýhody: "The seats were cramped together"
Nevýhody: "The lost 3 of my bags"
Výhody: "The food and entertainment were okay."
Nevýhody: "The staff was rude. The entertainment consoles didn’t work well."
Nevýhody: "They are telling me because I booked with Kayak through PriceLine or vice versa they will not give me any hotel for my 14 hours lay over."
Výhody: "I liked the food and the staff were very friendly"
Výhody: "The food was excellent."
Nevýhody: "The middle seat was cramped."
Výhody: "The entertainment was excellent!"
Nevýhody: "The comfort level for that long of a flight was very poor. Seats are way too close together. There is no knee room from the seats at the front at all. People operating their video monitor is a disturbing fact for the passengers who sits in front of them."
Nevýhody: "Very small space"
Výhody: "No delays Courtesy of crew Very pleasant fly"
Výhody: "Offered us a free meal for the poor service."
Nevýhody: "Old, uncomfortable plane. Took off 30-40 minutes late. Poor quality food. Circled Istanbul airport for 15 minutes without any communication. Flight arrived late, but no info. on connecting flights provided. At least eight passengers ran through the Istanbul airport to catch the connecting flight to Rome and, despite the fact that the plane was still at the gate, the gate staff person would not allow any of us on the flight. Customer service staff were unhelpful and had a negative attitude. The transfer were helpful."
Nevýhody: "car seat not wrapped in plastic bag so I lost my cushions on the seat. Now my child can no longer use it."
Výhody: "Amazing food. Can't believe how good the desserts were. Entertainment also top notch."
Výhody: "My first flight with a different airline."
Nevýhody: "A very rude ticket sales woman in Turkish Airline Kiosk, wandering an airport for two hours due to untrained staff and Turkish Airlune "help desk", being cheated out of $400, and finding my baggage smashed up."
Výhody: "Great service, polite."
Nevýhody: "A bit slow serving food."
Výhody: "Service was exceelent and all crew staff were professional and friendly and courteous."
Nevýhody: "I lost my connection flight because of TA, they lost my luggage + they almost lost my passport... (it goes much deeper but I don't wanna dig in it)"
Výhody: "The entertainment and food choices are great, and staff is kind and ready to help."
Nevýhody: "The line to check in & get our boarding passes was ridiculously long -- it took us about an hour of just waiting in line before even getting to security."
Výhody: "Turkish Airlines remains my favorite - boarding process is organized, seats are comfortable, food is good, and crew is friendly and helpful."
Výhody: "Good food. Great service."
Nevýhody: "Small leg room. Display of entertainment system was poor quality."
Výhody: "Easy checking reasonable wait."
Výhody: "I liked the food and the Entertainment on board. The board crew was friendly and had always a smile."
Nevýhody: "The crew wasn't able to speak in German, even though they spoke perfect English."
Výhody: "Loved the entertainment center and options. Loved the frequency of beverage service. The slippers and eye cover for sleeping."
Nevýhody: "Nothing. Everything was great"
Výhody: "In-flight service puts US-based airlines very much in the shade - welcome on board, attentiveness, food and drinks."
Nevýhody: "Chaotic check-in process."
Výhody: "I liked everything"
Nevýhody: "I booked my flight with Turkish Airlines for June 28th at 11:05 pm. A few hours before my flight, there were bombings in the airport in Istanbul, which was where I was flying into. I tried for hours to contact Turkish Airlines and their phone was disconnected. I could not reach anyone to try to re-schedule a new flight or to ask if the flight was going to be re-directed. I received no information and ended up having to book a new flight for the next day. After my flight had already left Turkish Airlines posted on their website an alert. I am shocked that it took so long to post any information and I am very upset that I was unable to reach customer service. I will NOT be choosing this airline to fly on again."
Výhody: "Excellent service and food."
Výhody: "Service was outstanding!"
Nevýhody: "I have no complaints!"
Výhody: "I loved being able to stay in Istanbul for a while. We had a great time during the layover, and the flight was incredible. The entertainment was top notch, and the food was as well. They had delicious olives and cheese on most meals, and the hot food had great use of tomatoes and umami to add taste to the meals. It has been a great experience traveling on Turkish Airlines, and I would suggest it for everyone."
Nevýhody: "Leg room for the seats were a little tight."
Nevýhody: "Absulotely nothing."
Nevýhody: "Rude stewardess"
Výhody: "Food was good. Service was excellent."
Výhody: "I like everything. Flight was so good."
Nevýhody: "I like everything."
Výhody: "Care and attention the flight attendance showed."
Výhody: "Comfortable. Excellent service"
Výhody: "Had a one hour delay without justification,but ended up landing in Douala first before Yaounde. Arrived at 4:30 am instead of 12:005am. Lost my bag up till now not seen."
Nevýhody: "The crew, was rude to passengers with kids"
Nevýhody: "Seating was terrible. My seat was broken."
Výhody: "Klm's consistantly high standards in everything they do."
Výhody: "Usual faultless KLM experience"
Výhody: "Good amount of space on the plane, lots of movies to watch, good food and drink."
Výhody: "The crew and the timing were ok"
Nevýhody: "The seats were uncomfortable"
Nevýhody: "Flight got delayed 30 minutes"
Výhody: "Crew was ok."
Nevýhody: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
Nevýhody: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
Výhody: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Nevýhody: "We were told they were holding our flight, we ran 3 terminals and they’d already left."
Výhody: "KLM staff is great"
Nevýhody: "Flight cancelled"
Výhody: "The crew was very nice"
Nevýhody: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."
Nevýhody: "Inflight was better than I expected. But needs upgrading air crafts."
Výhody: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Nevýhody: "Transfer point needs upgrade."
Nevýhody: "The flight was cancelled and had to be rerouted on United Airlines."
Výhody: "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
Nevýhody: "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."
Nevýhody: "Turn the lights on early making it hard to sleep"
Výhody: "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."
Výhody: "The constant smile conferred by flight attendants through the entire flight."
Nevýhody: "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."
Výhody: "Gaps between seats are very narrow."
Nevýhody: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Nevýhody: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
Výhody: "Crew was very friendly. Nice that wine was served without charge."
Nevýhody: "Announcements from the cockpit were hard to hear. Food has been better in past."
Výhody: "The staff tried to help me when it was evident we would not arrive on time"
Nevýhody: "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."
Výhody: "The flight was perfect! Great food,movies and I even got to sleep !"
Nevýhody: "All was well!"
Nevýhody: "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."
Výhody: "The flight to Gdansk took off and arrived on-time and the staff were professional."
Nevýhody: "The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control."
Výhody: "Food was excellent, service from staff was friendly, and entertainment options were great."
Nevýhody: "Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good."
Výhody: "Great food"
Nevýhody: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
Nevýhody: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Výhody: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Nevýhody: "Cramped seating."
Výhody: "Friendly in-flight personell"
Nevýhody: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Výhody: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."
Nevýhody: "Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing."
Výhody: "I got some rest"
Nevýhody: "unable to charge my phone or watch movies"
Výhody: "Food was just fine, movie selection very good"
Nevýhody: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"
Výhody: "Decent seat size. Sorta slept the whole flight."
Nevýhody: "They stole my money"
Nevýhody: "Tiny old cramped plane."
Výhody: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."
Výhody: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Výhody: "newer plane, good staff"
Nevýhody: "need better and more food options, more often"
Výhody: "Everything - Checkin, crew, food, entertainment"
Výhody: "Catering is ok"
Nevýhody: "Seats comfort really old school"
Nevýhody: "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."
Nevýhody: "Did not get the luggage from connecting flight from Amsterdan to Basel"
Výhody: "No entertainment or food needed on a half hour flight. Otherwise excellent."
Nevýhody: "The flight was very delayed. We sat on the floor because there was not enough seating. We eventually had to squeeze into buses and drive around the tarmac to find a plane. We lost 5 bags in the process but eventually got them 2 days after arrival. the bags did not show up when we originally were told they would."
Výhody: "Flight was on time, crew professional, food and drinks good and kept coming. I learnt Dutch on the in-flight entertainment system. I was in a good mood talking to another passenger about his new luggage system. This mood was kept and not taken away on the flight."
Nevýhody: "Would be nice if there was wifi on board"
Výhody: "Even for a 50 minute flight, drinks and sandwich was provided"
Výhody: "fast and friendly checkin, fast boarding, easy transmit"
Výhody: "The entertainment system was good and the crew excellent. The person in front of me did not put their seat back which made my trip more comfortable. Loading and unloading was orderly and efficient."
Nevýhody: "Food could have been better"
Nevýhody: "lastminute.com was completely unhelpful in assisting with any changes to my itinerary. They repeatedly provided me with incorrect information that sent me on a wild goose chase."
Výhody: "The crew was nice. The economy seating was sorta spacious, but then again, it was economy. I’m 6’2” and my knees didn’t hurt."
Nevýhody: "It’s standard European airline. Don’t expect Cathay, Singapore or Emirates."
Výhody: "In The Austria my flight was terrible couse the official people didn’t help me I was with my baby I needed help for stroller for suitcase or something else just the guys watched me with they sad face , they didn’t was nice with me !!!"
Nevýhody: "I don’t know I was nervous in Austria just I need to tell you for Washington it was the nice trip to Washington from Washington I had just better thiothere"
Nevýhody: "Boarding crew was nasty will never fly with you guys again"
Výhody: "-maintenance had to fix an issue that the team was not transparent about for 2.5 hours. 0at least boarding happened swiftly -the male crew member was GREAT but the female crew members two of them were very short, rude, and not there to bring comfort to customers -chicken meal was tasty, but made both me and my father sick. Muffin for breakfast was mediocre as well -tv was good, but touch screen sometimes doesn't work."
Výhody: "Excellent on all measures. I will definitely try to fly Austrian Air again!"
Výhody: "Generally very pleasant flight"
Nevýhody: "No complaints"
Výhody: "The boarding process was short and quick. Entertainment choices were excellent."
Nevýhody: "I was hoping for a more traditional Austrian meal but the food was just fine."
Výhody: "Flight on time, and luggage was at destination. Crew OK"
Nevýhody: "Food disappointing, dry, and tasteless, my dinner was missing half of what my husband had. Was not worth the effort to complain. Seats left you in pain, no lower back support, and very hard seats."
Výhody: "Efficient boarding, friendly crew, easy flight, on time arrival"
Výhody: "Very friendly and attentive flight crew, nice entertainment options, food good for airline food."
Nevýhody: "Never been more uncomfortable in a plane seat. I’m six feet tall and my knees hit the back of the seat in front of me. I would not fly this airline again for this reason."
Výhody: "Food, entertainment options, business class seats that lay flat"
Nevýhody: "Rang twice for attendants when I dropped my phone behind the seat. Instructed at beginning of flight to not attempt to retrieve an item behind the seat and to have an attendant helped. No one responded to me, so I got it myself. Wasn’t a big deal, but I don’t appreciate being soundly ignored"
Výhody: "All flights were on schedule"
Nevýhody: "Missed the connection because the flights were booked too closely together. Then had to wait 7 hours in the airport for the next flight. It only takes 4 hours to drive there but I don’t have a car."
Výhody: "Austrian Airlines does it right— service, food, cleanliness. This was a really terrific experience. They even boarded efficiently, having those with seats in the back board first."
Nevýhody: "This was a great flying experience."
Výhody: "Highly efficient transfer (45 minutes between flights)"
Nevýhody: "too short a time to transfer between flights as a very long distance between gates,"
Nevýhody: "They lost my bag and refused to deliver it to my house once it was found. It is still at the airport"
Výhody: "The service was superb!"
Nevýhody: "The flight was too short."
Nevýhody: "May bags didn't make the transfer and were sent on to me the following day."
Výhody: "Friendly staff, efficient"
Nevýhody: "I didn’t understand that we got no baggage allowance with our tickets. When I looked on the website it appeared that star alliance members got the usual free luggage. Apparently it was a “lit” fare & we didn’t. It would have been worth it to get the next class of fare"
Nevýhody: "Flyght was terible"
Nevýhody: "There was plenty of space, and so I rven had a chance to catch some sleep on the transatlantic flight. But Uktimately, unless you are travelling in luxury, transatlantic flights are awful."
Výhody: "On time departure, friendly staff"
Nevýhody: "GET AN AGREEMENT WITH GLOBAL ENTRY"
Nevýhody: "Our flight was delayed by three hours due to “technical problems“. We were never updated during the weight and when we were told that the flight was canceled everyone was told to go back to the ticketing area to pick up their luggage and to find other options. When we were almost halfway there we were told to turn around and that the flight in fact was not canceled. The food was mediocre at best in the service on the plane was in adequate. They were understaffed and staff to peer to be stressed and fatigued. The seats were small and cramped and not well padded in the economy section. We are going to be flying on Lufthansa in the spring and will hope that their services are better than what we experienced on Austrian air."
Výhody: "The service. Very attentive staff."
Výhody: "i loved the food, the alcohol, the specialty coffees. i loved the service. i loved the lay down seat. i loved the entertainment."
Nevýhody: "no complaints whatsoever. this was my best flight to vienna- or to europe."
Výhody: "The outbound flight from Vienna to IAD had much better service. The return flight from IAD to Vienna, the crew didn't come back to refill water or ask to top up drinks. The food choices were more limited. The entertainment system on the flight needs a larger selection."
Výhody: "The cabin was clean and comfortable. The crew was efficient and friendly. We departed early and arrived early and the entertainment was just what I wanted."
Nevýhody: "Nothing - it was a great flight"
Nevýhody: "It was late No food"
Nevýhody: "I will never fly Austrian again! They disrespected my family, they did not honor my reservations, and the staff was just nasty!"
Nevýhody: "My father and I were seated in biz class but were unable to sleep because of a fan noise directly over our seats in Row 9. We complained to the attendant about it but she was unable to determine the cause. Many hours later, a different crew member identified the noise source and stopped it by simply flipping a switch. This disruptive noise could have easily been avoided but the ignorance of the crew member to whom we complained failed to solve it. By the time the second crew member identified the problem there was not enough time to sleep. This experience was extremely disappointing. We paid extra to fly business class so we could sleep, but this ridiculous crew error fouled our plans. We asked the crew to file a report about it and they did. Look into it. We expect a refund of the extra fare we paid, or else we will never fly Austrian Airlines again. I am an affluent person and I travel internationally 6 times per year. You would be smart not to anger me and lose my business."
Výhody: "The venue was overall ok"
Výhody: "I loved the boarding process. Everything was very organized! I was lucky to sit by myself next to the window, so i had plenty of space to stretch. The flight was right on schedule, so i didnt have to worry about making it to the next flight. Food was good. We were offered the water through the whole trip which is nice, because i always feel super dehydrated on the plane."
Nevýhody: "I wasn't very satisfied with the flight attendants. I don't know if its just me getting used to american customer service, or me actually working at the customer service, but it's definetely not the greatest level of service. Girls were giving me an attitude and "smartie" ( in a rude way) responds which kinda made me feel uncomfortable and disrespected. I had the same experience with Lufthansa before. And once with russian airlines. Maybe its some kinda tendency to get erogant at this job, but please, don't get me wrong, its not that kinda job where you should look at people from above"
Nevýhody: "I used flights between Vienna and Prague several times and in most cases they are delayed."
Výhody: "All flight members were servicing very pleasantly"
Výhody: "The crew were very nice"
Nevýhody: "Toilets could be cleaned more often"
Nevýhody: "The crew members on the flight from Washington to Vienna were absolutely rude and unhelpful."
Výhody: "Their first class looked very comfy"
Výhody: "everything on time, good selection of movies"
Nevýhody: "the food....pretty bad"
Výhody: "Never again with KAYAK. Sorry."
Nevýhody: "Flight from Dulles to Vienna was cancelled in the morning on the day of departure. We contacted Austrian and rebooked with Air France. The Air France flights were good overall. The food was okay, entertainment excellent, comfort good, boarding good, crew okay. On flight to Paris, the crew did not serve water during the period between dinner and the service before landing."
Výhody: "Wonderful experience"
Výhody: "Everything went well other than what was served for breakfast."
Nevýhody: "The food that was served for dinner was fine. Some fruit/yogurt would have been far better for breakfast than the muffin that was served."
Výhody: "Very good choice of Entertainment. Crew is very kind AND helpfull.Excelent service from the begining to the End."
Nevýhody: "Seats in economy class were crammed with next to no leg room"
Výhody: "Food, courtesy of flight attendants."
Nevýhody: "Old plane. Very little space in chairs."