Nevýhody: "Flight was completely full and certain passengers were belligerent about wearing face masks. The cabin crew did not enforce mask wearing, stating “we are not the police”"
Výhody: "Crew was very accommodating."
Nevýhody: "Flight was overbooked which caused an hour delay."
Výhody: "Both the flight crew and the flight attendants were great. It was the smoothest landing I have had it quite dome time"
Nevýhody: "Flight was delayed an hour so we were rebooked. Spent extra day in Zurich, and missed our hotel reservation in San Francisco. San Francisco was not our final destination. We had to fly for more than 24 hours in one day(time change). We missed part of our family function. It's been an exhausting trip"
Výhody: "Even though we flew through turbulances the crew was able to manage their tasks. Plus beautiful stewardess."
Nevýhody: "This flight was poorly advertised as Economy Light. I had to pay $500 in baggage fees to being one checked ski bag round trip - more than the cost of my entire fare!"
Nevýhody: "The temperature on this overnight flight was sweltering Legroom was poor"
Nevýhody: "It was so hot on the (delayed) flight"
Výhody: ";Flight attendants very attentive;"
Nevýhody: "Leg space far too tight; could barely move; Unable to see TV screen due to angle, even at max tilt; Food was inedible; perhaps acceptable as dog food; Toilet seat would not stay up for male to pee. Worst international aircraft I've ever experienced. Recommend upgrading before selling any more seats."
Nevýhody: "missed connection in Zurich because flight left one hour late, and connecting flight didn't wait the extra five minutes which would have allowed us to get on flight. Transfer desk was unable to get us to Bari same day although it was only noon; rebooked for 6:55am next day... Significant financial loss to us."
Výhody: "All good, just perfect and friendly crew. Great aircraft (B777)"
Výhody: "Paid in advance 45.00 a seat to reserve! Otherwise they assign at Check-in! Still ended up with a standard not premium seats in center. I chose 2 side seats online but plane must have changed. Literally could not move. My travel partner ended up spilling wine on himself primarily due to this and 1/2 size drop down trays. Call button brought no help , had to get up and go retrieve steward in back myself!"
Nevýhody: "Comfortability , mediocre service."
Výhody: "The buttered pretzel was nice, and different."
Nevýhody: "The plane seats are closely spaced. I'm not heavy but am tall, so the row spacing isn't the best. The cattle call boarding is not desirable. Would prefer zone boarding."
Nevýhody: "Seats recline too far so know leg room. I could not eat my meal."
Výhody: "The length of the flight"
Nevýhody: "3 of our 5 suitcases were out of luck to make it.. they damaged our 2 new luggages and the third one.. we only realized at home... now I have to deal with that too so I will be with Swiss on my mind for a while.. never again!!!"
Výhody: "All good with this 1:20 min flight."
Nevýhody: "Everything was good. Seats much better and bigger comparing with international flight what should have been opposite - on longer flight - more comfortable seats than for the five times shorter flight."
Výhody: "There was water to drink"
Nevýhody: "Plane felt like a 1990 air France flight. Cabin dated. The least amount of room I can remember on a plane. When sitting upright and the person in front reclined, i looked at their head and if I crossed my arms, it would touch the seat in front. Could not pick up pillow that dropped on the floor, could not bend around the seat in front. Very hard to get out to use the toilet. Felt very claustrophobic."
Výhody: "Very professional!"
Výhody: "Food was actually really good."
Nevýhody: "Please let families with small children board early. This is the first flight I remember where I and other families with small children had to board with everyone else, and it's stressful for all involved."
Výhody: "Excellent food."
Nevýhody: "Yet again, was "randomly" chosen for extra security. Flight was delayed for over an hour because of mechanical failure. A/C set at polar temperatures."
Výhody: "Super service, nice crew. On time and flawless baggage transfer to my final destination. Could not be more pleasant experience. I would recommend travel with Swiss to all travelers. Thank you"
Výhody: "Crew was courteous."
Nevýhody: "I did not like they were so strict with the carry on luggage and stopped us at the TSA"
Nevýhody: "- late in arrival - 2h late in departure - lost my luggage"
Výhody: "The crew was very friendly and attentive. I was impressed at the amount of food we received through out the flight. My family and I enjoyed our flight with Swiss airlines and will definitely use them next time we travel."
Nevýhody: "Booked four flights from Zurich to Prague, but plans changed. No way to get a refund or cancellation although I tried two weeks beforehand. Disappointing to say the least."
Výhody: "Crew was great."
Nevýhody: "My wife is strictly Hindu vegetarian. We had entered her food choice at Swiss web site months before. She didn't get the food while going to Zurich and coming back to Boston. She remained hungry both ways. Although we were in business class while coming."
Nevýhody: "We had almost 8 hours delay"
Výhody: "Staff was very courteous; they fed us well"
Výhody: "Several rounds of beverage service along with tasty food and a great large-display entertainment, we were very pleased with the blankets and entertainment, and frequent service. It helped we had 3 seats for two people also."
Výhody: "Everything ran like clockwork"
Výhody: "nice and efficient crew. seats had good space for flight"
Nevýhody: "no entertainment."
Výhody: "The ambient being so relaxing felt asleep all the way to Zurich."
Výhody: "The crew (and food to a certain degree) are the only things at the moment that represent a bright side of Swiss Airlines."
Nevýhody: "I have flown with Swiss several times. Every single time, I had to run in between my gates to make it to the connecting flight. And in the process of the turmoil and stress of rushing, I have witnessed airport people being extremely rude with passengers who were not at fault that their original flight was late and were merely trying to make it on time. Correspondingly, every single time I flew with Swiss, I never knew whether or not I will get my luggages. Simply put, your organization is poor and your flights are unfailingly late!!"
Výhody: "Friendly crew members who kept serving food and drinks before asking. Meals, snack, drinks, hot towel, and cookies! The plane was also very clean and apacious enough."
Nevýhody: "I arrived to the airport within an hour of boarding time. I wasn't told the gate to my plane until 8:30. When I arrived to the gate there were no employees to speak to and it stated boarding time was 8:35 we didn't board until 9! It was just scary and confusing for someone flying alone in another country. When all the other confused flyers asked simple questions the employees at the gate were annoyed and rude."
Nevýhody: "Would have been 5 stars overall if not for two hours of a child kicking me seat and occasionally poking my arm."
Výhody: "Everything was great.... The food , crew was fantastic , nice friendly stuff ! Very happy with the flights"
Nevýhody: "Well not really! I can only say negative things is the seats but is not Swiss is all airlines !!! Zero space for your legs"
Výhody: "Seat spacing better on the short flight than the long flight -- where is the Swiss logical thinking ---- apparently this is a myth"
Nevýhody: "Swiss boarding is a Charlie Foxtrot"
Výhody: "Brand new plane, with ultra modern seating. We had a lot of room."
Nevýhody: "We sat in the plane for 40 minutes before takeoff"
Výhody: "Comfortable business class seats, much better than the updated Lufthansa footsie leg rests. Attentive staff. Puzzles for the children"
Nevýhody: "Still no wifi on the Swiss Air A330. No live tv streaming. No big deal on red eye, but frustrating on long daytime flights."
Nevýhody: "My baggage never made it on my first flight due to a strike by Swiss airlines crew. The flight was delayed and we were told it was because there was less crew and it was taking some time to get our baggage on the plane. Due to the delay, I missed my connecting flight and was rescheduled for a flight the following day. When I went to get my checked bags, I was told they never made it on the plane and were indefinitely in the first city (Barcelona). I was told to file a complaint once I got home (US) and then they'd forward the bag to me. I did not receive my bags until 5 full days later, in which I had to call every single day and ask to place more request to move the bags from one city to the next. If I hadn't stayed on top of it, I surely would not have received my bags. Also, when I checked my bags in Barcelona, I had to pay an extra 75 Euros for having a second bag although the weight limit was not surpassed. The guy at the counter was really nice and didn't want to charge me but due to the strike, the policy was really strict on a one bag limit. That I understand, but I did file a complaint and request to be refunded that 75 Euros since the service that I paid for was not completed on their end until 5 days later. I'm really hoping they refund me but not gunna bet on it."
Výhody: "Upgraded to business, new 777 plane, good snack"
Nevýhody: "No headphones"
Výhody: "most things were good"
Nevýhody: "the passport check process in Zurich was awful!"
Výhody: "Excellent service"
Nevýhody: "Small jet for transatlantic didn't allow for being able to walk, stretch and move about much during such a long flight, unlike larger airbus planes or larger Boeing planes. Why do airlines hire chefs then serve lousy food!? First meal was so so while wake up meal was really bad. Was so disappointed in Swiss Air so will not fly with them again. Great service doesn't make up for the noted disappointments. Spending a $2-3 more on food would have helped, but placing us in a long flight in such a small airbus plane just won't do!"
Nevýhody: "Food was not good"
Výhody: "Comfortable business class"
Nevýhody: "Food was not too great"
Výhody: "Everything. I have been Flying Swiss for 10 years back and forth to Europe, must be over 25 flights I have taken with them. I think there has only been ONE delay in all those flights, and that was because of bad weather. I feel safe on every flight I take with them, they are sticklers for safety regulations and always get out on time! The planes are always clean. The flight attendants are always making sure you are ok, without bothering you too much! I wish they flew US domestic flights! I would never fly any other airline!"
Nevýhody: "not much leg room, but that is typical on ALL planes... just the nature of the beast. Nothing more negative to say about Swiss... every other airline should take a lesson from them. I said "good" for teh food because it's airline food... as far as that goes Swiss is ok... I never like airline food anyway, and you get on eh plane at 9:00pm, who wants to eat dinner at that time anyway??"
Nevýhody: "Nicer personal at check in ,nicer crew,better food."
Výhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "Vegetarian food. 30% of people are vegetarian"
Výhody: "Turkish Airlines is my favorite airline going to Europe. We even did the 20 hr layover in Istanbul and had a great time staying for a couple of nights going and coming back. Staff is always friendly and the food is amazing. The food in coach is as good as first class on some US domestic flights"
Nevýhody: "It's an airplane, there's not much to make it better besides giving more seat room. TA gives free drinks, a couple of meals, blankets, and the travel bag, only a snobby priss would gripe about flying with them. I've flown enough budget airlines that give you NOTHING that I love flying TA!"
Výhody: "The new aircraft is well put together and comfortable."
Nevýhody: "Boarding and disembarking delays on both sides."
Nevýhody: "No delays would be good"
Výhody: "The flight from Dubai landed late in Istanbul. TK had someone there to escort the business class passengers through security to make sure we made our connection."
Nevýhody: "The temperature on the flight to NY from IST was a bit too cold."
Výhody: "Reasonable price, new aircraft, friendly flight crew, good food. Good movie selection, on time departure and arrival,"
Výhody: "The crew members were really nice"
Nevýhody: "Everything was great"
Výhody: "I was very much impressed with the care and attention of people concerned about me boarding my plane on time once I reached the boarding gate."
Nevýhody: "The difficulty I encountered in discovering and finding my boarding gate in Boston."
Výhody: "The food was nice, seat was comfortable"
Nevýhody: "Flight attendants never come back on my query, even after asking to 2 crews"
Výhody: "The flight was for the most part quite comfortable"
Nevýhody: "The person sitting behind me (she could not get comfortable and kept jarring my seat) and the baby crying two rows ahead of \me"
Výhody: "Business class cabin in the 777 was really spacious. Flight wasn’t full so I also had two seats to myself. Onboard chef was a beautiful touch and food was also delicious. Seats comfortable and IFE good."
Nevýhody: "Heathrow T2 Business class checkin wasn’t clearly signed from entrance. If someone was next to me I would not have enjoyed not having aisle access. Water should be served more regularly without having to ask."
Výhody: "Timely departure and arrival. Excellent landing. Helpful crew."
Nevýhody: "Despite having seats assigned we did not fly Customer service was just awful dealing with overbookings"
Výhody: "(see above)"
Nevýhody: "(see above)"
Výhody: "Great Service. Polite staff and very impressive service, snacks, food and courtesy."
Výhody: "The in-flight entertainment was good and the flight attendants were very nice. They offered us small sandwiches and drinks during the flight so it was comfortable to fly with them."
Nevýhody: "You need to buy a visa if you want to enter the country and they only accept USD, Euros or GBP. The only currency exchange is on the other side of passport control so you have to use one of the ATMs and they only give you $100. The staff is unprofessional and seems clueless when you ask them for help. The kiosks are a nightmare and working with them is worse than working with the people. They freeze, and glitch and many of them just flat out don't work. Probably one of the worst airports I've ever been to."
Nevýhody: "Air conditioning was out upon boarding and went out again before landing"
Výhody: "My first flight with a different airline."
Nevýhody: "A very rude ticket sales woman in Turkish Airline Kiosk, wandering an airport for two hours due to untrained staff and Turkish Airlune "help desk", being cheated out of $400, and finding my baggage smashed up."
Výhody: "Service was nice, crew was very respectful and the gift were well within accomidation"
Nevýhody: "Leaving the aircraft by stairs to the runway"
Výhody: "Plenty of legroom Friendly staff Excellent food Seat was comfortable with plenty of leg room"
Nevýhody: "Even though Turkish has a clearly outlined boarding process on their boarding passes, boarding announcements were so unclear that boarding was just mass chaos"
Výhody: "Besides the birth of my daughter, this trip to Italy through Istanbul was the greatest THING that I've experienced, EVER! My flight with Turkish Airlines was a HUGE part of that odyssey!"
Nevýhody: "Because of my delayed flight from Atlanta, I missed my connecting flight from Turkey to Rome! So, in the future (yes I plan on flying through Turkish Airlines exclusively for international travel), I will book my flightts with a larger "gap" between flights! Otherwise....Turkish Airlines is PERFECTO!"
Nevýhody: "The transfer at Istanbul airport was somewhat chaotic and disorganized."
Výhody: "The crew were amazing.. very helpful and accommodating! The food was also 5 stars, and the entertainment was great! Enjoyed every minute of it!"
Nevýhody: "Boarding was not really done according to groups A, B, etc, but it was only a small holdup.. really nothing much at all :) Comfort was great, although a little more leg room might have been nice. But again, not a really big deal!"
Nevýhody: "All good"
Nevýhody: "I lost my connection flight because of TA, they lost my luggage + they almost lost my passport... (it goes much deeper but I don't wanna dig in it)"
Výhody: "Comfortable plane, excellent and friendly crew, easy check in and smooth flight."
Nevýhody: "Getting off the plane at Istanbul airline was on the tarmak and then transfer to airport via shuttle. It says raining outside, the stairs going down where wet and one had to run to the bus. This was fine for me but not the find for more senior passengers. No personal entertainment but very short flight."
Nevýhody: "The boarding took too long, cabin service on the return flight was a lot poorer than I received on the initial flight. It questions my quality recommendation to other people."
Výhody: "Good food. Great service."
Nevýhody: "Small leg room. Display of entertainment system was poor quality."
Výhody: "Great service."
Nevýhody: "Too early to bored and they push you to rush."
Výhody: "Entertainment options were excellent for adults and ado. The crew were very accommodating"
Nevýhody: "Screaming children and passengers that don't follow simple instructions or cue with respect"
Výhody: "Great customer service, nice plane. Very happy overall"
Výhody: "Overall was a good trip"
Nevýhody: "Choices of food. The food was not that great"
Nevýhody: "I wanted to upgrade called Kayak that out me through to VAYAMA that then called Turkish airlines. Took hours in the phone (international call) they then told me I can't upgrade (payed upgrade) because the business is FULL, guess what??? Business was EMPTY"
Výhody: "The food was great compared to some companies. Lots of great movies to watch, good music options."
Nevýhody: "Omg...the crew...the crew, as was in the past, and with the exception of 1 poor guy who was really trying his best, was RUDE and lacked finess. They would literally kick u in the hallway (while passing this hostess gave me a good knock on my foot and didn't turn around to apologize. ..she kept going). They will serve you food and throw the trays down on your table, talk over you to the other hostess in the other isle while serving you. Speak in the most condescending tone, especially, unfortunately to older folks or foreigners who had a hard time understanding. I mean....total chaos and, for someone who flies often both dom & intl, this has got to be the worst service received, and thought the price point is as juicy as pie, I still expect some level of class and great customer service. It's not worth it."
Výhody: "I liked the friendliness of the ticket person and all the flight attendants on both flights. The cabin was clean, the climate was not too hot or cold. The pilots were very good at their jobs. The food was good."
Nevýhody: "I didn't like having to disembark the plane in Istanbul while it was on the Tarmac nor get back on the plane while it was on the Tarmac."
Výhody: "I have been flying with Turkish Airline for over 24 years. And they are the best ever. If they have flights to my destination I sure fly with them."
Výhody: "EXCELLENT AIR LINE"
Nevýhody: "I don't why the take-off and landing are late. The boarding started late! the plane stayed on the ground for minutes doing nothing! and in the end the plane arrived half an hour late!"
Výhody: "Security at the Ataturk airport. Airtight and curious. No wonder terrorists could only strike outside."
Nevýhody: "Departure time is always ten tative with Turkish. Even though they clearly were expecting a late departure, passengers weren't notified. When boarding time was pushed back 30 minutes, it was already 22 minutes overdue (and it started much later then eve n the pushed back time). Terrible standards/"
Nevýhody: "The pilot aborted the landing at the last minute and flew to Another airport where we sat on the runway for an hour with no information. After an hour they said it was up to us if we wanted to stay at the airport or continue on to our original destination, with no information where our connecting flights would be. After continuing on to my origina airport, I was forced to buy a visa out of pocket and spend 6 hour waiting for information from the airline. Finally they shuttled me an hour and a half to the previous airport, being very rude the entire time and making me miss the reason I traveled to my destination in the first place."
Výhody: "Great service onboard."
Nevýhody: "Attendants did not smile, but were helpful."
Nevýhody: "Tough landing and strange turbulence"
Výhody: "The boarding process was very good."
Nevýhody: "The cabin was too warm."
Výhody: "lots of leg room good food"
Nevýhody: "Flight was delay and we are waiting in plane food was not enough good, no menu was provided, the plane was dirty..."
Flight attendants were excellent.
Nevýhody: "Not make me check my carry on when there was adequate room in plane"
Nevýhody: "Delta is always a step above the rest."
Nevýhody: "Assigning seats at check in? Why was that a thing? Also why did we have to wait for almost an hour once we landed to be given a gate for us to unload? So stupid the whole thing."
Nevýhody: "Delayed 4 hours on tarmack"
Nevýhody: "The Delta flight leaving Cleveland was a hour and a half late so we could not make our connection to get home and had to overnight in Minneapolis. This is the fourth time in six flights For Delta. I think the Kayak booking algorithm needs to allow more time between connecting flights."
Výhody: "Quick boarding and great with accommodating my request for a window seat."
Nevýhody: "Offer in flight entertainment."
Výhody: "The crew was amazing this round I got good seats"
Nevýhody: "Forgot my earphones so I had to read a book. I never asked nor did I see earphones"
Výhody: "Crew was great."
Nevýhody: "When all overhead bins were full, they should have allowed those who didn’t need to check their carry on to board the plane before those who needed to check their carry on. Very unorganized at gate."
Výhody: "The ceew"
Nevýhody: "Unorganized boarding and 6 hour delay from expected departure time."
Nevýhody: "Flight was delayed and our luggage is lost"
Výhody: "We eventually got there"
Nevýhody: "In Cleveland, the doors remained opened for about 30 minutes after they were supposed to close, and 6-7 people boarded. We then arrived in ATL quite a bit after we were scheduled to land."
Výhody: "Complimentary beverages."
Nevýhody: "Chicken and pasta for dinner"
Výhody: "very nice and willing stewardesses"
Nevýhody: "tragic little place for legs, lack of space"
Výhody: "Delta Comfort Plus for the win! Great seats with plenty of legroom and room for carry ons. Friendly flight attendants"
Výhody: "Direct flight to Prague ; crew was very courteous and apologetic for being late"
Nevýhody: "The seat could not recline (26F) and for a long overnight flight of 9 hrs it was very uncomfortable"
Výhody: "The crew were fantastic and tried their best the delay."
Nevýhody: "Delayed flight. 2 hours delay. Had to rebook a connecting flight and hence was very tight to board the next flight"
Výhody: "Flight was good. Left on time. Crew was attentive."
Nevýhody: "Did not assign seat at check in. Had to go to gate and check in. Staff handled it well, but it was inefficient. Wasted time dealing with it."
Výhody: "Two ladies working in the aisles were very pleasant and nice"
Nevýhody: "Takeoff accelerated too much... nicer to have a longer launch process"
Výhody: "Efficient on board crew"
Nevýhody: "Ground crew caused delay for unknown reason"
Výhody: "The crew is always wonderful. The complimentary beverage and snack really makes the flight better, even in the tiny seats. The flights with tv screens and charging ports are great, although they only seem to be on my shorter of the two connecting flights."
Nevýhody: "Crew allows the first zones to place both their carryon and personal items in overhead storage, filling the bins before many travelers board the plane. We are then asked to check our bag, and are forced to put our 1 bag between our legs, whole many people stored two overhead. Flight was delayed a few minutes and time was not made up in air. Delta changed a few of our flights before we were even off the plane, while other passengers were allowed to keep their original flight (originally we all had the same connecting flight). Looks to me like they overbooked and pulled some of us randomly. Also, my checked bag was sent on wrong plane, and sat unattended at next airport for 2 hours."
Výhody: "Flight crew was excellent"
Nevýhody: "Didn't serve snacks with peanuts because someone one board had a peanut allergy"
Výhody: "Awesome selection of movies"
Nevýhody: "The seats are too close together, they do not recline far enough and the leg room is minimal"
Výhody: "everiding si so good thanks this is my 2nd time lovet"
Nevýhody: "so organais tritment so good everiding lovet"
Výhody: "Short trip"
Nevýhody: "Very hot ride"
Výhody: "Despite small aircraft, boarding was fast and easy. On time departure and arrival. And quite clean aircraft despite a very fast turnaround. And Biscoff!!!! Delta's free wifi for messaging is a nice touch, as is free in-flight video. In-flight music would be nice, too. Doesn't hurt to ask :)"
Výhody: "On time. Most important"
Výhody: "Decent selection of in-flight entertainment. (The entertainment unit was sub-par to allow full enjoyment.)"
Nevýhody: "Older plane had undersized, non-responsive touch displays so passenger behind felt like a woodpecker. Also, retrofitted to provide in-seat power with metal box under seat in front of you makes it very uncomfortable for window passengers who don't have space to stow bag under seat in front of them or for their feet. (Uncomfortable on a long flight.)"
Výhody: "We were treated very well and it was a short, sweet flight. Nothing to complain about."
Výhody: "Seats are comfortable. These short haul flights often have worn out, painful seats."
Nevýhody: "They do a bad job of screening people with bags too large for the overhead bins and then those people have to check one they have already tried to board and it slow things down."
Výhody: "Layout of aircraft."
Nevýhody: "USB port barely accessible. Also, it didn't seem to work."
Výhody: "Delta was so accommodating"
Výhody: "- usb abd 110v charging ports on the seat backs - in-flight entertainment system for all passengers - comfy seats and adequate legroom in basic econ."
Nevýhody: "- zone 1-5 boarding does not make for good logic - should board all window seat passengers first, then all middle seaters, and finally all aisle sear passengers"
Výhody: "Service from the crew."
Nevýhody: "Quality and comfort of seats. Quality of food. The TV screen was from the 80s."
Výhody: "I liked that Delta gave me quick alternative flights and was able to switch at no charge to another flight using their app. I was traveling with my 12 year son and they were accommodating in seating us together."
Nevýhody: "The hassle and the fact that we had to run to catch the new flight."
Výhody: "Hey, they let us off the plane."
Nevýhody: "The plane had just come in & problem was detected. Does it really take an hour to get the log book recorded?"
Výhody: "Delta is a mess to check in. Check in on line, print boarding passes then stand for an hour to get bag checked, in Cleveland an. urn ind almost as long in Austin. Terrible"
Výhody: "The food was good and the staff was competent and friendly. There was a large choice of inflight entertainment (but the sound was mushy)."
Nevýhody: "Although more comfortable than most, the seats were cramped (for 10 hours). Boarding was delayed 30", but we did not take off for 3 more hours. I really don't know why. It felt like the NYC MTA: poor communications. The boarding process required an avoidable half hour of standing in lines."
Výhody: "It was on time."
Nevýhody: "The plane was dirty and there was a lot of trash around my seat."
Nevýhody: "First day our flight got canceled 1 hour before leaving the airport. No good explanation given. Planes were landing and departing from Columbus just our flight got cancelled which made no sense. Over the phone no one was really helpful. Very bad experience with Delta"
Výhody: "Hard to like anything with this delay -- missed 3 appointments in Raleigh."
Výhody: "I found the seating to be to cramped on such a long flight. The person in front of me reclined back and the distance between my knees and his seat was just about an inch. I'm not s big guy on height or weight so I was quite uncomfortable. Other then that everything was great."
Nevýhody: "Cramped seating"
Nevýhody: "If you have to swap out planes, do it at night, not the morning of the flight! And tell the customers in advance, so they can get some sleep instead of hurrying to the airport for an "on time" flight that couldn't be flown because of an equipment problem."
Nevýhody: "Economy seating was cramped and painful. I sat in a window seat and couldn't hardly move freely enough to get my seatbelt on; and I am a petite female!!"
Nevýhody: "the seats are WAY TOO SMALL"
Výhody: "Our original flight delayed and then cancelled and the need help kiosk was quick to provide an alternative. Better aircraft and good flight compared with the original flight"
Nevýhody: "The replacement flight has been delayed almost 2:30 hours due to bad weather in NYC."
Výhody: "The aircraft was much better than the originally plan which was delayed and then cancelled. Comfort seats and cleaner aircraft was a nice surprise after 5.5hrs of stranded time at the CLE airport."
Nevýhody: "Delayed for 5.5 hours."
Better rapport with passengers in business class. Food that was served in economy class is now served in business class. Not the level of business class food. Economy class passengers should be getting snacks and drinks like they did before. Put back the pride in Croatia Airlines. I'm Croatian and I was always proud of our flights. Now quality is lower. Staff was nice, some more then others. Lufthansa flights have nice choice of drinks, but this time food was a bit basic. Well, that can happen. Hopefully next time there will be better choice of food. Staff was ok, not great. One flight attendant was amazing. Business class top quality, although she wasn't even assigned to business.
Not having 2hr delays would be great
Výhody: "Crew was very nice"
Nevýhody: "The aisle between seats are too small. The carts and people can barely make it through. Aisle passengers always get bumped making it a long flight."
Výhody: "Flight attendant warm, courteous and authoritative at same time."
Nevýhody: "Seat hard. Space tight. I am 6’4”"
Výhody: "I was amazed how comfortable we were in economy. Pillows, Blankets that felt like cotton. I would fly Lufthansa over an american carrier any day. We passed through the business class cabin on the way out and I can only imagine how much they were pampered!"
Nevýhody: "Since flying in the US has become expensive and painful I was not expecting much from this flight. They exceed my expectations by so much that I cannot think of anything I would change. (Ok, my chicken was a bit over cooked but that was such a minor thing.)"
Výhody: "On time and the staff were very good. The food was not great, buy good."
Nevýhody: "Tried and was unable to choose my seat in advance for flight and thus had to wait until I arrived at the gate. Thus I was unable to sit with my daughter. Was promised seats could be chosen 24 hours in advance, but was not allowed to either on line or via phone."
Výhody: "Yes super crew and super seat. ( next to empty seat) Nice new plane"
Nevýhody: "This one couldn’t have been better. Plenty of food snacks and drinks"
Výhody: "Even though it was economy class, I was able to sleep because it was very comfortable."
Nevýhody: "Not sure, I slept the whole flight."
Výhody: "Nothing. It didn't happen."
Nevýhody: "Flight to Frankfurt from Denver could have been on time so we would've made this flight to Prague."
Výhody: "The crew was great. Very friendly and provided excellent services. I was surprised that they serve food (a cheese sandwich) and drinks for a 40 mins flight. That would have never happened in the US"
Nevýhody: "We had to take a bus to get to the airplane from the terminal, which was no big deal. The bus driver was a little rough though."
Nevýhody: "Hamburg to Frankfurt flight delayed did not flight to losnageles rerouted me to Toronto 8 hours extra awe full"
Výhody: "Once again the crew was great and helped me find a place to stow my carry on since I was in the emergency row. The snack was also very tasty."
Nevýhody: "We were advised upon check in online that we could check in but if we needed additional carry on items (1 was free) we had to pay a secondary fee. When attempting to do that online we were unable to, even though it showed the price to do so online was cheaper than the price at the gate. They made us fully check these bags once we got there and we had to pay $40 instead of the 15 or so it stated online. We had to be shuttled to the aircraft and had to wait because the first bus was closed by the operator. We had to wait until the second round for the bus to come back. During the flight the pilot did not mention any turbulence however during the entirety of the flight, including leading up to the landing of the plane, we experienced extreme rocking of the plane back and forth ( I’m aware that this does occur during landings while loosing elevation but this was an extreme case of that) and caused my colleague to get motion sickness which neither of us ever get on flights. I am very dissatisfied with this flight and operations of the airline company."
Výhody: "Flight was comfortable and quick."
Výhody: "One of the crew members, a male, was very nice."
Nevýhody: "•We boarded and consequently landed late, which caused my cousin to miss his connecting flight, coupled with the long customs process upon landing. There was no accommodation given to my cousin so I have to take him back home with me and then drive 2 hours tomorrow morning to bring him back for his new flight. •The charger ports for our seats were not working, which means we were 8 hours + without a phone. •One female flight attendant had a bad attitude and dropped pretzels in my lap after I turned to quickly ask my cousin a question regarding what drink he wanted. •The plane landing was one of the most reckless I’d ever witnessed."
Nevýhody: "Check in 2x and security 2x Then rushing about"
Výhody: "Overall good quality service as usual."
Nevýhody: "The flight was 1 1/2 hours delayed, but that was due to weather in Europe..."
Nevýhody: "Hamburg airport not prepared for winter weather. Delayed over 2 hours due to de-icing staff not ready. Airport did not see light snow on radar? Missed connecting flight. Lufthansa put us in hotel 45mins away from airport with no luggage. Switched us to a united flight and not together."
Výhody: "Comfortable seats, good leg room, pleasant staff"
Nevýhody: "We were late arriving in Prague and then waiting for my luggage only to realise after waiting till the very last luggage THAT my luggage was left in Frankfurt and I didn’t get it til 21.00hrs - totally ruining my plans for my first night in Prague!!!!"
Výhody: "It was exciting to fly on a gigantic plane as the Jumbo"
Nevýhody: "Not to many options of food. Dinner wasn't dinner. It was a snack."
Výhody: "The whole flight crew was so polite."
Výhody: "Boarding is efficient. Flight very smooth."
Nevýhody: "great crew"
Výhody: "I loved the TVs, food, and the service. The TV's had so much to watch, and made the time pass so much faster. The service was amazing! They came by so often to give us whatever we needed! Great experience!"
Výhody: "Was on time , food is pretty delicious still."
Nevýhody: "Flight crew . No alcohol available after the 1st! round. She told me she doesn't have it maybe later.. she never gave me after that. I always had it min 3-4 times before. My first choice is always Lufthansa but after this time I am not sure anymore, I was very disappointed with my attendant and made this trip a bad experience with them. Movie selection not so great either"
Výhody: "Good gate agent, legroom was actually okay."
Nevýhody: "Missing assigned flight (see previous flight comments), lack of crew service"
Výhody: "Didn't try the food."
Nevýhody: "Nothing out of the ordinary regarding the flight itself. The gate was changed twice, which was inconvenient. Not much leg room or no adjustable pillows on the seats."
Nevýhody: "Lufthansa never treats Prague as a destination almost always off stand, it never does this to a internal German flight always late arrival frustrating"
Nevýhody: "The second flight they board us then left us on the bus in the parking lot for 25 minutes breathing airplane fuel."
Výhody: "The check in process was fast"
Nevýhody: "All the flight were bumping and landing felt very dangerous"
Nevýhody: "That I can't fly them all the time."
Výhody: "Very efficient, clean and comfortable."
Výhody: "When in the air crew attentive"
Nevýhody: "Late boarding after allowing priority customer to board, Crew then took ages to start to finish boarding and taxi , Plane sent to furtherest runway, Made little time up,"
Výhody: "On board entertainment and it's equipment"
Nevýhody: "Food was lousy. Worst I've experienced . Below par to airlines such as Singapore, Cathay or Japan airlines. Lufthansa food and crew is similar to air china now . Before this travel I used to enjoy flying with Lufthansa."
Výhody: "Organized loading. Flight attendants engaged, took great care of passengers. Did not act like we were a bother."
Nevýhody: "Need more elbow room. Folks on either side of me took up the arm rests. Felt squished"
Výhody: "The flight crew was lovely, and the best part of the entertainment was the on plane cameras which we could watch. Very cool!"
Nevýhody: "Gluten free meal for breakfast was a turkey sandwich?? I would have preferred yogurt"
Nevýhody: "No any form of inflight entertainment Uncomfortable chairs Food was below average I had to ask 3 times for a glass of water"
Nevýhody: "Boarding was in organizes."
Výhody: "The flight from DTW to FRA was made that much better by a particular flight attendant who actually remembered it was my first time flying. She checked with me personally as we were disembarking in FRA to see how my flight was. I unfortunately did not catch her name, but she was the highlight of the flight. If I fly again, I will definitely fly Lufthansa for flight crew like her. I skipped the evening meal as I was feeling unwell, but I had the breakfast. The fresh fruit, and especially the watermelon was delicious. There just wasn't enough of it."
Nevýhody: "The seat cushion was rather stiff and made the 8-hour-long flight just a tad uncomfortable."
Výhody: "Everything was totally fine but nothing was noteworthy."
Nevýhody: "Plane was a little old and uncomfortable."
Výhody: "Great airline. Crew were friendly and helpful."
Nevýhody: "Too much sugary bread as nourishment."
Nevýhody: "No exaggeration: The crew rolled a beverage cart in front of the restroom while I was in there. I couldn't leave for about 4 minutes The food made me vomit. That's why I was in the restroom when they blocked me in My headset jack was broken. 500 movies aren't worth anything if I can't hear them"
Výhody: "Lost my tablet and it was returned to me! Great staff."
Nevýhody: "The seat design at exit rows. The pouch is too far away. Made me leave my tablet behind bc it was too far. Nothing of significance to complain about. It was overall, a great flight and safety was put ahead of everything. Well done."
Výhody: "Plane, amenities, crew, flight...all 5 *s"
Nevýhody: "Travelers should be aware getting around that terminal is counterintuitive and not efficient at all....Gate was crowded and confused....I don't understand the point if it's design....also not the place to exchange money...use ATM's"
Výhody: "The choice of entertainment was wide ranged."
Nevýhody: "It was a big plane, and I was sitting at the back. When they started to serve drinks and our meal, both times it took way over half an hour for them to get to us after they started to serve."
Výhody: "Luggage came pretty quickly."
Výhody: "The flight was quick, getting on was no problem. The crew were friendly, I was comfortable in the seats on the short trip, but I think more than two hours would have been trouble (I'm tall). The food sufficed for a quick trip. I only say Good because the food was good, not outstanding. Entertainment was pretty much magazines."
Nevýhody: "Everything was really just as I expected it to be, nothing too flashy or exciting."
Výhody: "Service and meals were excellent and well organized."
Nevýhody: "I booked the flight with Lufthansa and thought I was flying with them. When I first went to terminal C at Newark with my paperwork United told me I had to go to terminal B. I went to ' B ' and Lufthansa told me to go back to Terminal C , that I was flying on a United flight. So I went back and the United people helped me. It all worked out well but was initially confusing."
Výhody: "The plane size & comfort was excellent. The staff were very friendly"
Nevýhody: "Klm is the best, even on a 40min they served small breakfast."
Výhody: "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
Nevýhody: "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"
Výhody: "Usual faultless KLM experience"
Výhody: "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
Nevýhody: "Flight was delayed, had to run to my next connection flight."
Nevýhody: "Flight got cancelled"
Výhody: "very nice crew"
Nevýhody: "my bagfage was lost"
Výhody: "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
Nevýhody: "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"
Výhody: "Crew were great"
Výhody: "The crew is really welcoming"
Nevýhody: "The seats are too narrow and a bit too hard"
Nevýhody: "We had 4 hour delay causing a stop over at 3am. So yeah"
Výhody: "Crew was fantastic."
Nevýhody: "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."
Výhody: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
Výhody: "Crew were great, food, entertainment, seat and everything else was great as well."
Výhody: "The crew were amazing and the flight was very smooth."
Nevýhody: "Keep up the good work"
Nevýhody: "Turn the lights on early making it hard to sleep"
Výhody: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Nevýhody: "Boarding could be better"
Výhody: "Nothing to mention"
Nevýhody: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Výhody: "The staff tried to help me when it was evident we would not arrive on time"
Nevýhody: "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."
Výhody: "Comfortable and well laid out seat area"
Nevýhody: "Food was a little substandard for business class"
Výhody: "Good flight, arriving well on time."
Výhody: "Food was excellent, service from staff was friendly, and entertainment options were great."
Nevýhody: "Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good."
Nevýhody: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Výhody: "Food was excellent, frequent and filling"
Nevýhody: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."
Výhody: "Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either"
Výhody: "Friendly in-flight personell"
Nevýhody: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Nevýhody: "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."
Výhody: "He missed it due to having a 32 minute layover, which he ran all the way to board."
Nevýhody: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."
Výhody: "Flight crew was fine. Food was good."
Nevýhody: "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."
Výhody: "Lovely staff, good food, great movies."
Nevýhody: "Missing wheel chairs swrvice lounge far away no food option just lame klm tipique"
Výhody: "Decent seat size. Sorta slept the whole flight."
Výhody: "Service impeccable!"
Nevýhody: "They have one line of executive class after the kitchen and toilet, is very noisy."
Výhody: "Good multi media access and content"
Výhody: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Výhody: "Eveything is well arranged"
Výhody: "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
Nevýhody: "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."
Výhody: "Catering is ok"
Nevýhody: "Seats comfort really old school"
Výhody: "I was upgraded to Buisness so, no complaints"
Nevýhody: "No Marlboro light cigarettes on the duty free shopping cart"
Výhody: "The cabin crew, the flight and communication and the cleanliness of the plane."
Nevýhody: "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."
Výhody: "Free wee cake."
Nevýhody: "Nothing in particular."
Výhody: "Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!"
Nevýhody: "There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear."
Výhody: "The cabin crew were fantastic and funny"
Nevýhody: "Tiny seats"
Výhody: "Very good flight, excellent service and good food."
Výhody: "Having exit aisle made a huge difference in comfort Crew were EXCELLENT"
Nevýhody: "Food was not very good Tasteless and rubbery"
Výhody: "Newer plane. Dimming windows, upgraded bathroom. Flight crew very pleasant."
Nevýhody: "Boarding wasn't announced. Limited in flight movie selection. Food was average. Same dessert for both meals served."