Výhody: "No entertainment on the plane and plane was very small..."
Nevýhody: "Explain flight situations better.."
Výhody: "Crew was very friendly and took good care of the passengers"
Nevýhody: "Better space. Better service. Terrible directions"
Výhody: "Flight was smooth and short"
Nevýhody: "The entertainment system kept resetting over and over throughout the flight. And drinks were served late in a not so comfortable temperature cabin. But everything else was ok"
Nevýhody: "Always seem to be delayed"
Výhody: "The flight was safe and efficient."
Nevýhody: "The seats on the 787 Dreamliner proved to be uncomfortable AGAIN this trip. 2 years ago we flew the 787 overnight and the seats were the same. Hard cushions, tight seat pitch, and little room to move about."
Výhody: "Good flight as always with Delta. Sat in economy comfort, so of course the seats was comfortable. Flight Attendants were great."
Nevýhody: "B.S. all the Delta Boarding groups. Geez, have you lost all common sense! C'mon... I understand the ill/med conditions passengers. How about 1 kid, then 2 kids then 3 kids, w/ cataracts, bladder probelems, Platinum, Gold, Silver, Paper, Plus 1, Plus 2, Main Cabin 1, 2 and 3."
Nevýhody: "The coffee could’ve tasted better."
Nevýhody: "It could have left on time or they could have told us they weren’t leaving and let us get some sleep."
Výhody: "Entertaining crew"
Nevýhody: "On time arrival (we were late)."
Výhody: "All was good"
Nevýhody: "All was good"
Výhody: "Departed on time. Very courteous crew."
Nevýhody: "staff wasn't very friendly"
Nevýhody: "Very uncomfortable seating"
Nevýhody: "The baggage drop attendant was very unhelpful when I asked if she could help me sort out an issue (when I checked in online for the second leg of my trip, i paid for my bag then but they wanted me to pay again for my first flight) and just dismissed me and said she couldn't help, making me pay again for my bag. First time I've ever had an unpleasant experience with Delta."
Výhody: "It was too cold on the flight. I asked for a blanket and luckily the stewardess had one. However, before giving it to me, she told me it was the only one on the flight!"
Výhody: "Nice flight attendants"
Výhody: "Great service by crew!"
Nevýhody: "Took too long to get on board."
Nevýhody: "Separated from my wife even with pre-assigned seats. And One of the stewardess would not take my banana peel and has asked me to dump it into lavatory trash myself. She did not want to handle banana peel without a glove."
Výhody: "The seats."
Nevýhody: "In typical Delta fashion they boarded, deplane, board it again and then beat the plane. Blamed it on weather even though a full maintenance crew was beneath the plane in the entire time and, for the coup de gras moved a new flight an hour later 30 gate down. Classic Delta hopefully they'll be out of business in a year"
Výhody: "Quick service, good information."
Nevýhody: "Not applicable, it was a good flight."
Výhody: "Great service."
Nevýhody: "No power outlets. No WiFi. Limited movie selection."
Výhody: "They were comprehensive and tried to move fast"
Nevýhody: "Delayed flight because they didn’t had the crew ready"
Výhody: "Ice weather and flight cancelled, but they waited until the last minute to cancel it."
Nevýhody: "Ice weather and flight cancelled, but they waited until the last minute to cancel it."
Nevýhody: "The vegan meal was not good"
Výhody: "1. Great movie selection 2. Healthy food option 3. Craft beer was appreciated 4. Friendly crew"
Nevýhody: "1. Wifi didn't work"
Výhody: "Special staff great pilots snacks free movies safety"
Nevýhody: "Everything was great"
Nevýhody: "Sat on the plane on the tarmac for over an hour in the cold..."
Výhody: "Arriving to the destination"
Výhody: "Flight attendants were super."
Nevýhody: "Delta is just another cattle car"
Výhody: "very short flight, flight was comfortable"
Nevýhody: "Plane was small so carry on space was at a premium, but everything fit"
Výhody: "It's Delta so I got miles"
Nevýhody: "Cramped seats, no food. It's not what you'd expect from Delta. Exit row doesn't help, and forget the bulkhead if you're over 5ft 8in. Look for a flight with first class or a bigger plane, they have them"
Výhody: "The entertainment options and noticing the little touches that Delta is making to improve the brand and experience."
Nevýhody: "Seems like there are legacy "attitude" issues with the crew. I sat on the aisle yesterday, and SEVERAL times I was bumped, quite rudely, by passing crew. In one instance, as they passed to pick up trash, they took two of my three items. They started walking on, and I tapped them as they passed to pick up the third. She brusquely turned and said: don't touch me to get my attention. No please; quite rude, and unnecessary."
Výhody: "Nothing I can think"
Nevýhody: "The seats selection"
Nevýhody: "NO ENTERTAINMENT no snacks on the second flight after an hr 24 layover AND 52 minutes delay, seat near the bathroom which smelled horrible"
Nevýhody: "The flight was delayed an hour and a half."
Výhody: "Service from the crew."
Nevýhody: "Quality and comfort of seats. Quality of food. The TV screen was from the 80s."
Nevýhody: "There was a loud ringing sound at boarding & it continued through the flight. Very annoying. Hurtful to my ears."
Výhody: "The infotainment screen on back of headrests."
Nevýhody: "First day our flight got canceled 1 hour before leaving the airport. No good explanation given. Planes were landing and departing from Columbus just our flight got cancelled which made no sense. Over the phone no one was really helpful. Very bad experience with Delta"
Výhody: "What I liked: Sky Priority privilege came with separate luggage check-in queues and early boarding"
Nevýhody: "What I disliked: Seats were too small No beverages or snacks offered No USB or power outlets available Three different groups board before Delta Comfort (e.g. those needing more time, travelers with children, first/business class) Didn't see the value compared to a less expensive main cabin ticket"
Výhody: "Crew ok. Not much information given."
Nevýhody: "Bad weather. Bumpy. Low visibility. I can understand. I am a diabetic. Held for hours. No opportunity to purchase food. Two days to travel to CIU from Detroit, then flights cancelled. Rented a car to get home."
Výhody: "On line customer service was very courteous and helpful."
Nevýhody: "We waited overnight in the airport without even an offer of accommodations, toothbrushes, meal vouchers, etc."
Výhody: "Airplane was good, boarding was fast."
Nevýhody: "Did not have the fruit and cheese plate."
Výhody: "Crew was great."
Nevýhody: "Plane was terrible. Not paying Delta prices to fly in a Spirit plane"
Nevýhody: "Flight attendants were a little snobby and didn't treat all passengers equally, in my humble opinion (note: I was sitting in 1st class)."
Výhody: "I was traveling with my young daughter (3 years old) and wife. The crew was really welcoming and accommodative of us. My little girl got the Delta wings pin (including a second one when she lost the first one), and was able to visit the flight deck. Extra kudos for my daughter being able to see a female pilot! :-)"
Nevýhody: "The touch screen did not work properly"
Výhody: "I liked how generous they were with food and drinks"
Nevýhody: "Free WiFi could have made the flight a lot better"
Výhody: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Nevýhody: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
Výhody: "The plane size & comfort was excellent. The staff were very friendly"
Nevýhody: "When its rain we shouldn’t walk to the air plain"
Výhody: "Usual faultless KLM experience"
Výhody: "Good amount of space on the plane, lots of movies to watch, good food and drink."
Výhody: "economy plus seats were nice, great movie selection, especially international movies"
Nevýhody: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Výhody: "Reclinable seats."
Nevýhody: "The food!! The lights could be dimmed as it was a night flight."
Nevýhody: "1. In Flight Entertainment 2. Controlled In Flight Temperature"
Nevýhody: "The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning."
Nevýhody: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
Výhody: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Nevýhody: "Less legroom, storage space, bad food, few movie options."
Nevýhody: "old screens and entertainment system leg room to small"
Výhody: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Nevýhody: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."
Výhody: "Friendly staff"
Nevýhody: "Leg room"
Výhody: "Crew was great, very nice"
Nevýhody: "Not enough legroom"
Výhody: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Nevýhody: "No complaints about anything."
Výhody: "Food was excellent, service from staff was friendly, and entertainment options were great."
Nevýhody: "Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good."
Nevýhody: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Výhody: "The entertainment options were good."
Nevýhody: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."
Výhody: "We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!"
Výhody: "Able to fly direct to ansterdam"
Nevýhody: "Have to lay over on the way back. More expensive than other airlines."
Výhody: "Friendly in-flight personell"
Nevýhody: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Výhody: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Nevýhody: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
Nevýhody: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."
Výhody: "We got a meal for a 1h flight only"
Nevýhody: "No entertainment but normal for this type of flight"
Výhody: "Fabulous trip with friendly, helpful staff"
Výhody: "Premium economy service was good."
Nevýhody: "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."
Výhody: "Boarding was quick, Flight on time....just a regular service and plane"
Nevýhody: "Terminal 3 Manchester is not worth staying longer then necessary, loud music, crowded....old"
Výhody: "Short flight with good communication."
Nevýhody: "Nil to complain."
Výhody: "Decent seat size. Sorta slept the whole flight."
Výhody: "The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM"
Nevýhody: "I don’t like the limited choice of drinks on these short KLM flights."
Výhody: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Nevýhody: "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."
Nevýhody: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!"
Výhody: "Catering is ok"
Nevýhody: "Seats comfort really old school"
Nevýhody: "KLM had bumped us to a later flight for no reason and again we had to call with a long wait to get our original connection restored, However, we did not get boarding passes during checking in Europe and thus had to go outside security in Detroit to the main check-in gate and wait 30 minutes to get the error resolved. Then it was back thorough security and a rush to the gate to get there in time to board. Lost our original seat assignment and wound up in the last row at the tail of the plane. Extremely poor coordination between KLM and Delta who operated the flight."
Výhody: "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
Nevýhody: "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."
Výhody: "Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too."
Nevýhody: "There is a bus to the plane, so that takes a bit of extra time but they are very well organized."
Výhody: "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
Nevýhody: "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."
Výhody: "Everytime she passed she was hitting me or I had to hold my drink so that she wouldn't knock it off"
Nevýhody: "The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight"
Výhody: "Loads of leg room"
Nevýhody: "Loved everything"
Výhody: "Spacious cabins, friendly service"
Výhody: "I ended up getting home with less delay than originally predicted. I guess that's a good thing Also delta customer service was super polite and trying to help when I called"
Nevýhody: "Delay again... seems to be pretty frequent on KLM flights at least on the ones I flew with in the past 4 years... this time it was 3hours wait due to a technical issue... no alternative flight option and we ended up getting a very old plane as a replacement. In addition people at info terminals are disorganized and not kind at all.."
Nevýhody: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."
It was only an hour flight, but at that, it was still late
Výhody: "Even though it was economy class, I was able to sleep because it was very comfortable."
Nevýhody: "Not sure, I slept the whole flight."
Výhody: "The food was excellent, and the crew was nice"
Nevýhody: "There was a delay on the boarding and they didn't provide a reason."
Výhody: "Nothing. It didn't happen."
Nevýhody: "Flight to Frankfurt from Denver could have been on time so we would've made this flight to Prague."
Výhody: "Entertainment on Detroit flight was great as well as the seating, food, and crew.."
Výhody: "Great service, great crew! If available, will choose Lufthansa for my next flight! Friendly crew, smooth flying, great entertainment choices."
Výhody: "Once again the crew was great and helped me find a place to stow my carry on since I was in the emergency row. The snack was also very tasty."
Výhody: "The flight was smooth. The timing of the flight arrival and immigration was perfect. More than enough time to clear that process. The airline crew on board was professional and pleasaht"
Nevýhody: "The seating was very close. Not enough room to sleep comfortably."
Nevýhody: "Connection very very tight and stressful Had to run to connecting flight and just made it by <1 minute"
Nevýhody: "Boarding was a zoo as the system was down -not very organized either. There was one crew member who was extremely rude and even as people boarded by her section did not greet people. Skipped a few rows with drinks and then told them there was no time to bring even a glass of water. Fortunately another crew member (who we also asked as they went by) brought water to those she had skipped who wanted it. My TV monitor was not working. Aging planes - need a thorough cleaning. The announcements were garbled and very difficult to hear."
Výhody: "Crew. Courteous, engaging and supportive, of-course with a smile."
Nevýhody: "Nothing on this flight"
Nevýhody: "WiFi didn’t work most of flight and when it did required payment."
Výhody: "Crew friendly"
Nevýhody: "Waiting in the line long then expect"
Výhody: "Very pleasant experience. Seats were comfortable! Nice to get a pillow and blanket at each seat. Also that the tv had a space for a USB plug!"
Nevýhody: "We were advised upon check in online that we could check in but if we needed additional carry on items (1 was free) we had to pay a secondary fee. When attempting to do that online we were unable to, even though it showed the price to do so online was cheaper than the price at the gate. They made us fully check these bags once we got there and we had to pay $40 instead of the 15 or so it stated online. We had to be shuttled to the aircraft and had to wait because the first bus was closed by the operator. We had to wait until the second round for the bus to come back. During the flight the pilot did not mention any turbulence however during the entirety of the flight, including leading up to the landing of the plane, we experienced extreme rocking of the plane back and forth ( I’m aware that this does occur during landings while loosing elevation but this was an extreme case of that) and caused my colleague to get motion sickness which neither of us ever get on flights. I am very dissatisfied with this flight and operations of the airline company."
Výhody: "Crews were very friendly"
Výhody: "Flight was on time, boarding went smoothly. Seats not too comfy, knee room seems to be shrinking with every flight (transatlantic routes mostly)."
Nevýhody: "I like wathcing European movies (German, French, etc.) when flying LH, but unfortunately they rarely have English subtitles."
Výhody: "I arrived at my destination completely unstressed."
Nevýhody: "Security checks, but this is unavoidable"
Výhody: "The temperature was moderate, not as cold as ususl. Stewards were very nice."
Nevýhody: "Our seats were at the very back and the flight was quite bumpy at times. It left a bit late due to passengers not showing up and having to remove luggage. They wouldn't allow my husband to use his backpack as a personal item he had to count it as a carryon despite others having more carryon items."
Výhody: "Everything. The flight was great and the staff were awesome. Thanks Lufthansa."
Nevýhody: "Nothing, all was great."
Výhody: "The service was fast. The employees were kind."
Nevýhody: "Food on flight Detroit - Frankfurt was terrible."
Výhody: "Crew was very helpful."
Nevýhody: "Food for Indian vegetarian meal was very poor. Idea of chickpeas in transatlantic flight is not good! Crew did help out and offer another option!"
Nevýhody: "the flight info was off"
Nevýhody: "entertainment was not working! the flight to Frankfurt was late and I missed the connection to rome! crew told me to run for the connection but ad the gate they told me they had already put me on a later flight! no need to run like crazy across the airport if they had me already booked me on a later flight! missed my train connection in rome to bari...asked the airport lufthansa rep. to put me on a flight to bari but they told me they couldn't do it although there was a flight available!"
Nevýhody: "Airlines Front desk delay, long boarding , poor food"
Výhody: "Comfortable seats, good leg room, pleasant staff"
Nevýhody: "We were late arriving in Prague and then waiting for my luggage only to realise after waiting till the very last luggage THAT my luggage was left in Frankfurt and I didn’t get it til 21.00hrs - totally ruining my plans for my first night in Prague!!!!"
Výhody: "WiFi on long flight from Detroit to Frankfurt"
Výhody: "Service is outstanding in economy and puts US airlines to shame. Lufthansa is the best way to fly to Europe."
Nevýhody: "Clearing passport control in Frankfurt is very slow. The setup is not very good for a world class airport. You need to give yourself at least an hour."
Výhody: "Comfortalble trip"
Nevýhody: "Boarding delay"
Nevýhody: "Not well organized and food is unhealthy"
Výhody: "The Lufthansa flight and crew were fantastic. Nice plane with amenities. It was far better than our return flight on Air Canada."
Nevýhody: "My return on Air Canada."
Nevýhody: "Being asked, when other passengers were around me, how much money I cary with me. This is a dangerous thing. I don't know whom I travel with, and I felt at risk knowing that other people know how much cash I have with me. Plus, the money were counted on the passageway to the plane, with people walking by. I strongly believe that you should change the method you ask and check passengers for cash. I heard other details that I shouldn't hear from another women who was also checked. What I ask is PRIVACY."
Nevýhody: "Lufthansa never treats Prague as a destination almost always off stand, it never does this to a internal German flight always late arrival frustrating"
Nevýhody: "The second flight they board us then left us on the bus in the parking lot for 25 minutes breathing airplane fuel."
Výhody: "Very efficient, clean and comfortable."
Výhody: "When in the air crew attentive"
Nevýhody: "Late boarding after allowing priority customer to board, Crew then took ages to start to finish boarding and taxi , Plane sent to furtherest runway, Made little time up,"
Nevýhody: "Boarding was in organizes."
Výhody: "The flight from DTW to FRA was made that much better by a particular flight attendant who actually remembered it was my first time flying. She checked with me personally as we were disembarking in FRA to see how my flight was. I unfortunately did not catch her name, but she was the highlight of the flight. If I fly again, I will definitely fly Lufthansa for flight crew like her. I skipped the evening meal as I was feeling unwell, but I had the breakfast. The fresh fruit, and especially the watermelon was delicious. There just wasn't enough of it."
Nevýhody: "The seat cushion was rather stiff and made the 8-hour-long flight just a tad uncomfortable."
Výhody: "Everything was totally fine but nothing was noteworthy."
Nevýhody: "Plane was a little old and uncomfortable."
Výhody: "On time and friendly crew"
Nevýhody: "Poor cabin crew behavior. Gate agent kind of reprimanded passengers to carry only one bag to cabin almost shouting at people in Frankfurt."
Výhody: "The live streaming of the NBA finals game on the flight was excellent."
Nevýhody: "The check in process was incredibly inefficient. I have never had to wait so long to check in my bags. The attendants were chatting and laughing while not helping customers and customers were unfairly taken from the middle of the line to jump the queue."
Výhody: "Plane, amenities, crew, flight...all 5 *s"
Nevýhody: "Travelers should be aware getting around that terminal is counterintuitive and not efficient at all....Gate was crowded and confused....I don't understand the point if it's design....also not the place to exchange money...use ATM's"
Výhody: "Boarding process, food and entertainment were excellent."
Nevýhody: "Seats seemed a little small, even for economy."
Výhody: "Food and eating with proper utensils, Brandy after dinner"
Nevýhody: "Entrainment center glitch. Headphone quality."
Výhody: "Great flight service, lots of good food, and plenty of fluids."
Výhody: "Thank you very much for taking care of my mother she is 79 years old doesn't speak English. and needed wheel chair. and she was thrilled happy and very comfortable thruw all your flights. I want to thank you personally from the bottom of my heart because it's very hard for me to send her overseas with her condition and no language. you guys awesome thank you very much again."
Výhody: "I usually fly Delta, and was amazed how much nicer Lufthansa is than Delta. I'll plan to use LH more often in the future."
Výhody: "I like the crew was very frendly, they were very helpful and accommodate every wishes I had. It was a very pleasant flight ."
Nevýhody: "That there was a delay for over 45 min to get boarded. It would be nice to have a discount for the next time. The dinner could been some more."
Výhody: "SAS does it right with entertainment and food."
Nevýhody: "The food offering"
Výhody: "Boarding was easy. The flight was smooth. It was a short flight (1.5 hours) so there was no food, but coffee, tea, water and juice was served."
Výhody: "service was great flight was on time luggage came on time"
Výhody: "Efficient boarding process."
Nevýhody: "Seats super uncomfortable, no food for a 3.5 hr flight, just tea or coffee as free drink options."
Výhody: "Efficient and on-time service."
Nevýhody: "Tiny seats that are inappropriate for international travel."
Výhody: "Boarding on time"
Nevýhody: "Unfriendly crew & awful food"
Nevýhody: "Very cramped airplane on an 8 hour flight!!! Plus, no meal on trans-atlantic flight??!!"
Výhody: "Legroom was sufficient on this leg because I paid an extra $80 for an exit row."
Nevýhody: "Having to pay extra for normal legroom"
Výhody: "On time."
Nevýhody: "The cabin crew was detached, and curt."
Výhody: "I liked the bottle of water in my seat. Thanks!"
Nevýhody: "Delay and poor information. Staff confused at check in..."
Výhody: "Seats are pretty comfortably and spacious for economy class (I’m small though, so take that with a grain of salt). The lunch was pretty solid, would have preferred a hot breakfast. The vegetarian breakfast was grilled veggies with fruit and yogurt on the side, kind of a mish-mash of things."
Nevýhody: "- Would have liked a better breakfast - More entertainment with subtitles (esp foreign films) - More entertainment selection"
Nevýhody: "It was exceptionally on time. Very informative captain without being chatty. Crew was efficient but not very friendly. Food was tasty and sufficient."
Nevýhody: "I would like more checked baggage allowance."
Výhody: "I slept the whole way through"
Výhody: "I was running late to my flight, and I found the SAS customer service line exceptionally helpful in helping me make the right decisions regarding how best to deal with the risk of missing my flight. In the end, I made my flight in time, but I found customer service critical in making the best decisions regarding my pre-flight transportation. Additionally, the flight was smooth and enjoyable."
Výhody: "Food was very good on international flight. All personnel was extremely polite and courteous. Great movie selection. Everyone was greeted with headphones, a bottle of water, pillow and blanket"
Nevýhody: "Nothing not to like"
Výhody: "The crew was excellent, the flight from Newark to Copenhagen was on new aircraft A340-300 I believe, it was very nice and comfortable even in coach as long as you have a compact body."
Nevýhody: "That my Silver Star Alliance status got me nothing with SAS, no early boarding, no ability to select a seat until 24 hours before without paying an extra cost, if you wanted a beer you had to pay, this is a no frills airline now, pay as you go."
Nevýhody: "The flight was good but it seemed like the heat was on instead of the a/c. besides that it was fine."
Nevýhody: "Lost baggage, while arrived and departure in neighbor gates in Copenhagen. After 2 days still no baggage"
Výhody: "Crew were good. Plane new and clean."
Nevýhody: "I think the only free drinks are tea and coffee."
Výhody: "Flight attendants kind and helpful. Boarding from both sides of the aircraft made it easier to get situated."
Nevýhody: "Full Flight was very hot and cramped. not sure if the AC was broken, but no effort was made to cool the cabin despite my requests. This made for a very sweaty, uncomfortable flight"
Nevýhody: "When I checked in I was told I had no bag allowance and had to pay 70 euro to check my bag. I feel like this was very sketchy on kyaak's part since it must have been on the fine print. I will be more cautious next time. Sas was otherwise fine."
Výhody: "I had a window seat with a view of New York City as we flew North."
Nevýhody: "The sound quality of the earphones was so poor that I could not understand most of the dialogue of the film that I watched."
Nevýhody: "Small, uncomfortable seats which is tough for a long fight."
Výhody: "Good choice of movies."
Nevýhody: "I was seated between two families with two babies on board so there was little room for me to rest since there was a lot of movement."
Nevýhody: "When we booked there was no mention of paying for the checked in luggage. When we showed up at the airport we were told to pay the inflated $75 for each bag. It was ironic since it was 6am flight and the plane was half empty. It left a bad taste for us and we are not sure if it was kayak fault or sas."
Výhody: "I felt valued. The plane was clean and in good condition. The flight crew and attendants were very professional and took good care of the passengers. It was a quiet and stress-free travel experience."
Nevýhody: "Can't think of a single thing."
Výhody: "Overall excellent"
Výhody: "I liked the movie quality and overall order of the stuff and the flight."
Nevýhody: "Since when do I have to pay for wine? :( Also, too few movie choices."
Výhody: "crew was really nice and efficient"
Nevýhody: "no complimentary beverages"
Výhody: "Unfortunately, they seemed really not want to work of to be kind."
Nevýhody: "The plane was very old and not maintained well, dirty and not clean from the previous flights"
Výhody: "Flight was not full so there was plenty of room."
Nevýhody: "to realise at the airport that they will charge me 70 EUR for one luggage for one way only is outrageous! it wasnt clear at all that there wasnt luggage included in the price of the ticket... all of my previous tickets bought via kayak and priceline were also with luggage included and we have understood the given price as including luggage! i find it very negative and very bad experience and feel robbed, this is not acceptable business approach. my suggestion is that you will refund me the extra cost for the luggage. thank you."
Výhody: "Flight was on time, boarding was efficient."
Nevýhody: "No free snack? Come on. What is this, wizzair?"
Výhody: "Temperatures was good not very hot. Has a handicapped bathroom."
Nevýhody: "Cabin light was only slightly dimmed during the 8 hrs flight. Then instead of gradually brighten the light. They just flip the switch to full blast. I think they are trying to sell you more duty free than letting their customers rest. Not ok!"
Výhody: "I upgraded for reasonable $$ and it was great - will do it again! Flight was in time, easy, friendly service and good flight"
Nevýhody: "We were delayed and not updated for an hour and a half with no water or refreshments on the aircraft, which is crazy!"
Nevýhody: "Not even one bag was included!! And to add a bag is extremely expensive!!! Paid five hundred dkk for one bag!!! Terrible service as well!!!"
Výhody: "Wide seats with excellent leg room in exit row- a bottle of water waiting at or seats-- we love the two seat configuration --attendants ready to serve any need with a smile."
Nevýhody: "Bought our tickets from Kayak and as a result had a very difficult time upgrading seats."
Výhody: "Efficiency, confidence, promptness"
Výhody: "Missed flight. After waiting in three cues of more than 25 people was told the airline and your customer service could do nothing to help me. Am going to continue to pursue a credit and hope a new flight will be issued! Please help me!"
Nevýhody: "Flight was cancelled 2 minutes after departure time. Staff was rude when we tried asking questions. It took an additional 2 hours to rebook on another airline and we had to spend an extra night in a hotel near the airport."
Nevýhody: "Everything...I was not on the flight. The fight was cancelled due to the on-going Swedish pilot strike. The first option SAS provided was getting out in a week. I said that would not work. They then scheduled me on Lufthansa, but due to delays in Frankfurt due to weather we missed out connection to ORD. 4+ hours after standing in endless lines Lufthansa resheduled us the next day. But, it took nearly two days to get home."
Nevýhody: "The fight was cancelled due to the on-going Swedish pilot strike."
Nevýhody: "Customer Service was terrible at the counter. Check in was aweful. Surpirse very expensive bag fee. There was no effort to make me aware of the bag fees before the flight. Automatic recheck of bags didn't work. Everything took longer than expected and nobody was interested in helping solve the problem."
Výhody: "It was clean and efficient. They got us in 15 minutes early. Coffee and tea were free."
Nevýhody: "Nothing really."
Výhody: "Everything, especially the entertainment. Food was delicious as well and the flight attendants were very accommodating."
Nevýhody: "Small screen tv's that were mounted on the bathroom walls at the middle of the plane remained on during sleeping time and were too bright. Difficult to sleep during this as the scenery pictures continually changed."
Nevýhody: "Food & Beverage service almost nonexistent. Anything beyond water is almost $7.00."
Nevýhody: "the worst gluten-free food of any airline, and I've tried quite a few! And when the person in front reclines their seat, there's very little space left."
Výhody: "Flight on-time."
Nevýhody: "Food options are expensive, non-alcoholic beverages should be provided for free, and food options are really scarce. Add some entertainment or wifi."
Výhody: "The crew did great - especially Rob!"
Výhody: "The crew was charming and very attentive to passengers."
Nevýhody: "Could have announced that there was a cost for ginger ale etc. before passengers placed request. Frankly overall it was excellent service."
Výhody: "The crew was as amazing as they were 9 years ago when I flew Aer Lingus. The plane was very clean and comfortable. The entertainment that we could choose from very good. Something for everyone was provided."
Nevýhody: "One thing that I would like to see improved is for the announcements to be spoken slower than they were. The announcements were so quick that I could not understand what was being said. This should be an easy fix so I have no worries ."
Výhody: "Seat was fine ! I was very thirsty and no free water.."
Nevýhody: "Free drink/ water !!!"
Výhody: "The staff are always lovley"
Nevýhody: "They lost my bags and 5 days later I still don’t have them.. traveling alone with a baby for Christmas.. all my gifts were in that bag so Christmas is a bit of a loss.. I find it way to difficult to get refunded or reimbursed for my loss"
Výhody: "Typically Aer Lingus has been a good airline but this past experience."
Nevýhody: "The airline lied to us and told us the flight was cancelled when in fact it wasn't. It was the connecting flight was overbooked from Dublin to Boston, and because it was they decided to pull us continuing on to Boston out of line and left us stranded in Berlin. They initially gave us the excuse it was cancelled but in fact it took off fine. We 10 people had to then wait 2+ hours in line trying to find alternative flights to get home. The 1 person behind the desk was slow and didn't actually complete the paper work properly. She had attempted to book me on a passage on British Airways but didn't do the paperwork correctly. I reported to the British Airways desk and found that she hadn't in fact done anything. It was to the British Airways person who actually got me home properly and safely. I would not recommend them any more to anyone. They didn't reimburse me, they didn't even attempt to tell me the truth, they didn't even do their job correctly. I recommend to others to fly a different airline."
Nevýhody: "It was a short flight, but we had to walk literally a mile (I measured it with my fitbit) to get to the gate to board. Manchester security is frustrating...they follow different rules. Turns out you DO have to have your camera and ANY electronics (European converter, batteries, charging stations) placed outside your carry on. Only place that did it. And then they kept me in security for over an hour to have 3 different levels of security ask me the same questions over and over again. Don't know why they flagged me...maybe a false positive...as usual they won't tell you a damn thing. But the security guys weren't bad people..just been given their orders."
Výhody: "We paid extra for the seats ... it's a good value to get on and off more easily. I liked the way they gave food (for free) and beverage every couple of hours. The pilot communicated well."
Nevýhody: "The entertainment was not that great -- I had trouble filling the time of our overseas flight with movies; which I like to do going east to west to keep up with the time differential. The bathrooms ran out of water in the toilet about 2 hours before we landed so I didn't want to use it. Again, it was an old plane."
Nevýhody: "not even free water."
Výhody: "Excellent price and great service"
Nevýhody: "Not a lot of legroom"
Výhody: "Airline was a little behind schedule but they made up for it enroute. Staff was courteous and professional. A good airline by all count!"
Výhody: "Everyrhing as wxpected for a small plane"
Výhody: "More comfortable than overseas flight"
Nevýhody: "No snacks available without cost or drinks"
Výhody: "They were able to accommodate our seat requests at the gate. Like the ability to watch fairly new movies for free."
Nevýhody: "Seat could use a little more cushion. Butt was sore at the end of the flight."
Výhody: "Good food, that’s it!!"
Nevýhody: "Entertainment system is very very poor. There was no tissue paper in the business class toilets on the return flight. The Aer Lingus reos in Orlando were rude and unhelpful. Sat in business class and the seats are very annoying. They adjust using a sensor pad and the slightest touch off it,your seat starts shifting. I’ve had better experiences in economy class with other airlines. I just think it’s laughable that Aer Lingus class themselves as a 4* airline"
Výhody: "Having had bad experiences with Aer Lingus before, I was hesitant to book with Aer Lingus again. But sadly, I was booking this flight last minute and had no other option. The route was Dublin to Calgary, via Toronto. I left myself plenty of time im Toronto to clear customs as I know it can take a while. The day of, the flight ended up being 1.5 hours longer than usual due to headwinds, leaving me with only 2.5 hours in Toronto. I ended up waiting 2 hours and 15 minutes for my bag and missing my connecting flight (my sister who was also on the same flight received hers in 30 mins and made the flight). Westjet was wonderful and put me on a later flight but Aer Lingus didn't have any assistance for me."
Nevýhody: "Aer Lingus lost my sister's luggage going to Ireland and never contacted my sister once the luggage was found. She only received it the day we flew back to Calgary. Poor customer service when inquiring about the bag, no compensation for necessities purchased."
Výhody: "on time"
Nevýhody: "food is expensive and the drinks are robbery"
Nevýhody: "The plane interior needed maintenance. The seat pocket in front of me was falling off, and things were tattered"
Výhody: "The employees were friendly."
Nevýhody: "I was surprised You had to pay for a cup of coffee."
Výhody: "Very comfortable Transfer in Dublin very easy Everyone very helpful"
Nevýhody: "Passengers line up to board instead of waiting for their number rows to be called. I ended up boarding later than most and the overhead lockers of the front rows (where I was sitting) were completely full. I had to place my baggage very far back and wait for almost everyone to leave the plane so I could collect it."
Nevýhody: "Screen inop boarding terrible"
Výhody: "Excellent service and courteous staff"
Nevýhody: "I didn't like they charge for all drinks including water on a 2hour flight"
Nevýhody: "No complimentary water. Seat would not go back. Steward was disinterested and did not assist. Very uncomfortable flight."
Nevýhody: "Early boarding.. wondering could this catch me out on another occasion?"
Výhody: "Great crew"
Nevýhody: "Very old aircraft. Single aisle narrrow bodied"
Nevýhody: "The aircraft was old. The flight attendants were disinterested. The seats were terribly uncomfortable."
Nevýhody: "Spilled a coke on me due to person in front of me recling his seat. Flight attendant asked if i was ok. Told her no. She waited on three more people before offering 2 napkin. Not sure what I was supposed to with those other than wipe the residue from the tray as it was now all soaked into my jeans"
Výhody: "Friendly staff"
Nevýhody: "Lost our luggage for a few hours after we landed"
Nevýhody: "Flight was late departing and late arriving."
Výhody: "The cree's energy and friendliness ."
Nevýhody: "I don't think there were movies to be watched on the individual screens."
Výhody: "The crew was really nice"
Nevýhody: "I was put on probably the oldest plane they have. No outlets to charge phones, none of the headrest TVs worked, apparently you have to request vegetarian meal options in advance (news to me, these are standard on most other airlines). Would not fly again."
Výhody: "The crew tried to accommodate and offered food to everyone."
Nevýhody: "I have not flown on a plane that old for 20 years. Absolutely no video or electronic facilities and seats that had long lost any cushioning, The decibel level in the plane was deafening.. Will I fly Aer Lingus again.....definitely not!!!!"
Výhody: "Crew polite. Seats comfy."
Nevýhody: "One person checking boarding cards at gate led to a ridiculously long queue for a nearly full flight and made it late getting us all on the plane and passengers were getting annoyed. Then whatever machinery Aer Lingus use to push the plane back from the gate actually got stuck on the plane cone leading to another delay. Knock on was we were made to wait for a take off slot and made to wait for a landing slot at Heathrow so late arriving."
Výhody: "My flight arrived late from Amsterdam. Once I finally got my boarding pass to San Francisco it stated them he gate closed at 10:45, it was already 11:15. I don't know where to go. There was no one to guide me until I was close to the gate and finally after running the entire distance I was told that the flight would not board till 11:30 and depart st 12:30."
Nevýhody: "Awe linfus should provide assistance st gates and throughout the airport. The entire experince could have been made easier with a few words of assistance."
Výhody: "Flight was fine"
Nevýhody: "The extremely rude ticket agent at the Venice airport that threw my boarding pass at me, even though I was following her explicit instructions. 50 characters isn't enough to explain what happened"
Výhody: "Wonderful crew"
Nevýhody: "paying for everything including a little sandwich and a glass of wine. Being late departing and having a rowdy group of men on board going to drink beer in Prague"
Výhody: "Great crew food was good timely and professional."
Nevýhody: "Need headphone adaptors. Airline headphones terrible."
Výhody: "Not a single thing"
Nevýhody: "British airways canceled our flight, gave no warning, no alternative ticket, flight, or any option in general. We had to book an entirely new flight and had a completely horrible two days of travel just to get back home."
Výhody: "the crew was wonderful and so very friendly"
Nevýhody: "4* star airline...hahahaha... yeah,because charging for a newspaper and for headphones is 4 star stuff!!!! Staff are unprofessional and rude sometimes"
Výhody: "Pleasant crew, efficient boarding, comfortable seats. Food was good as was the wine I purchased."
Nevýhody: "First set of earphones didn't work properly. Second set was better, but sound quality was still weak. Had dual prong outlets, so couldn't use my own. Entertainment offerings were decent, but not great compared to other airlines."
Výhody: "We were in coach, and it was crowded but not impossible. The space was clean; the crew relatively attentive; and the service as acceptable."
Nevýhody: "The meal choices were extremely limited. For example, "breakfast" at the last hour leg of the trip from ORD to DUB consisted of a ham and cheese croissant ONLY-no options; no yogurt; no fruit; nothing. It was a "take it or leave it" proposition. Then, to add insult to injury, on the trip from Dublin to Barcelona, there was only "food for sale"! What is that about? I mean it's a four-hour flight; one might think that aside from Pringles and Kit-Kat bars some thought might have gone into the nutritional content of the "FOOD"!!! This was quite disappointing."
Nevýhody: "We didn't like the charge to select seats together"
Výhody: "The crew was excellent."