Výhody: "The seats were surprising and comfortable and reclined quite a bit. The food was excellent and the people serving it was so nice"
Nevýhody: "The boarding to my connection flight failed due to unprofessional behavior of the airport staff. Likewise if many people. They did not allow us to board and closed the flight although we were on time"
Nevýhody: "Not much leg room on economy class. 200 $ extra makes the trip better"
Výhody: "Crew were excellent"
Nevýhody: "Seats are too narrow, uncomfortable ."
Výhody: "Not like other airlines, they allowed passengers to move to better yet empty seats. Great service, so many thing handed out free (where others charge) Entertainment system is superb as well as food and service. i fly with them all the time, NEVER delayed!"
Výhody: "Fast boarding"
Nevýhody: "A little bit hot on board"
Výhody: "It was all good"
Výhody: "Check in process was good, and toilette inside airplane has a little more space, The set each passenger received for long trip was nice."
Nevýhody: "The seats, the comfort on those seats are terrible, very hard to sit for 12 hours and this is unaceptable, food needs to be more vary since passengers are from different countries"
Výhody: "The service, generosity of the crew, the food and the comfort in the cabin ,actually everything in this flight was 5 stars."
Výhody: "The food was excellent and the crew was super efficient."
Nevýhody: "Tight bathroom and no leg room."
Výhody: "Everything! Thanks"
Nevýhody: "Everything was perfect"
Výhody: "I’ve flown Many airlines in the past but my experience with Turkish airlines was wonderful. The only bad thing was that there was a lot of turbulence. The staff were super helpful, every time you asked for something they provided quickly. The seats were spacious. Great flight entertainment tons of movies to choose from. Food was yummy. Will defenitly fly with Turkish air in the future."
Nevýhody: "Air in the cabin to dry"
Výhody: "Plane, seat and entertainment are very good."
Výhody: "Great service and brand new plane!"
Výhody: "Good entertainment"
Nevýhody: "No soap in bathroom."
Nevýhody: "Turkish air had great service, food, entertainment and nice comfortable planes. Left on time and arrived on time. Two unrelated issues at Miami airport they didn't have a separate line for the people holding global entry and at the Istanbul airport no info desks to direct passenger to their connecting flight"
Výhody: "they do really their best- they have a good standard."
Nevýhody: "english is hard to understand"
Výhody: "Unfortunately I was extremely not happy with the flight I had a layover for about 11 hours and every time I spoke with a representative they didn't have any new information"
Nevýhody: "The customer service experience along with the unorganized procedure for a delayed flight."
Nevýhody: "My flight tonight (0078) from MIA to Istanbul was delayed by over 5 hours. I am traveling with an infant and it has been IMPOSSIBLE to get anyone to help us. Finally, someone at the airport helped in re-booking our flights but I have yet to have anyone give me an answer regarding compensation! In addition, we are traveling with an infant which isn't easy but we had the bassinet seat on our original flight. Now it's sold out for the flight tomorrow and no one will assist in trying to help get us better seats. I understand things are out of your companies control but being in an airport with an 18-month baby isn't easy and no one in this company has made this crazy travel schedule easier. I would like someone to call me back or email me with something that could maybe be done to help us! No one at the call center will help!"
Nevýhody: "Two hours delay and lost baggage"
Výhody: "I know it wasn't Turkish Airlines fault, but I booked through Kayak who went through Web jet for the tickets. Webjet cancelled our tickets and never notified me. They never contacted me back, and I almost had to book another ticket."
Nevýhody: "Sears to close too tight"
Výhody: "Old school service and amenities"
Výhody: "Your crewsom"
Výhody: "The flight was smooth"
Nevýhody: "They had rotten food and didn't even tell us when serving would begin. Also they lost our luggage in spite of having our tag #. How does an airline not put a tag on a bag and give a bagage tag to a customer. ?? And after going on a cruise with one Carry on and everything Lost they don't even give us an allowance or a normal kit for toiletries and no one answers our questions. All the calls go to the call center that has no idea about how to track a bag. There are no managers to help and the customer service stinks"
Výhody: "Good and comfortable"
Nevýhody: "Service was bad. Long and uncomfortable flight!"
Výhody: "My first flight with a different airline."
Nevýhody: "A very rude ticket sales woman in Turkish Airline Kiosk, wandering an airport for two hours due to untrained staff and Turkish Airlune "help desk", being cheated out of $400, and finding my baggage smashed up."
Výhody: "Smooth flight and shorter than planned. Good service overall."
Nevýhody: "I liked everything"
Výhody: "Crew was very nice. I got my special meal. I am very thankful for it."
Nevýhody: "Kosher food was ok"
Nevýhody: "Yes, everything was really good"
Nevýhody: "I lost my connection flight because of TA, they lost my luggage + they almost lost my passport... (it goes much deeper but I don't wanna dig in it)"
Výhody: "Good food. Great service."
Nevýhody: "Small leg room. Display of entertainment system was poor quality."
Výhody: "Upgraded to business class no problem. Flight attendants were wonderful and very attentive. Delicious food. Chair laid out comfortably into a bed. Best long flight I've ever taken"
Nevýhody: "Nothing bad to say"
Nevýhody: "The Kate arrival at the final destination."
Nevýhody: "They provide excellent service. Me and my wife love it."
Výhody: "Love everything... i was actually surprised... The crew was the bes"
Výhody: "The service was great non stop and the goodies for the kids was amazing."
Nevýhody: "All was good"
Výhody: "Decent food. Good service. Great media access for international flights."
Nevýhody: "Nothing to knock down"
Výhody: "The food and service was outstanding. The pillows and blanket provided were excellent in Economy."
Nevýhody: "Second trip to/from Europe on Turkish Airlines. Overall the flight was quite good and the food, service, and entertainment was excellent. However, the comfort level was the worst. This was mainly because the cabin crew kept the temperature of the plane almost like a sauna. Sweating, opened shirt, rolled up the sleeves, impossible to get comfortable or get any sleep!! The plane just seemed to get hotter and hotter! This was on all four segments across and back! The local flights seemed to be a bit better, and while not as cool as I personally like, they were acceptable. For clarification I am a premier flyer with star alliance, primarily United, and fly close to 100,000 miles per year. To date I have received NO mileage credit for any Turkish Airline flight!"
Výhody: "The food is the best."
Výhody: "Very efficient crew but not very nice."
Nevýhody: "The tv screen was on all night, they could've made it darker and quieter for a night flight"
Výhody: "I loved the flight attendants, they were super sweet to us, specially our daughter"
Nevýhody: "There is not free wifi!"
Výhody: "Seat was comfortable and the crew was courteous."
Výhody: "I loved being upgraded to first class and the crew was so attentive."
Nevýhody: "Nothing, glad this was a better experience than the trip to Miami."
Výhody: "I fly a lot, and I am very impressed with the level of consistency that Delta has offered the last couple of months. This flight didn’t disappoint. The crew was particularly friendly"
Nevýhody: "Nothing I can think of-10/10"
Výhody: "Amazing entertainment display and the boarding process is smooth."
Výhody: "Movies were good, once in flight it was a smooth ride"
Nevýhody: "Communicate better during the delay"
Výhody: "Everything and everyone was very nice and helpful My son has a cognitive disability and he flew by his self And they helped him find his seat and treated him with respect."
Nevýhody: "While trying to get a gate pass to pick up our son from the gate Delta service makes it very hard to know where to go and get the pass and then they only had one person working at ticket assist. Totally unacceptable. Many managers walking around but no one actually helping."
Výhody: "Can’t do anything about bad weather-we got through despite a weather delay. Crew was terrific."
Nevýhody: "Terrible flight ? Captain lied to to us and kept saying two more minutes 5 more minutes , etc Stuck for 4 hours . Plane had a problem and captain said it was glued and that was suppose to be like that"
Výhody: "Arrived on time and smooth flight though it was completely full"
Nevýhody: "They charged me $646 for the flight. And we departed 40 min later. I arrived late to my work. They gave me seat in the back of the plane. Horrible"
Výhody: "Very comfortable seating!"
Nevýhody: "The landing was a bit rough. Lol"
Výhody: "Staff are adept at dealing with these issues but it is a systemic problem."
Nevýhody: "Rather than pay luggage fees, people are bringing on their luggage and the flight ALWAYS runs out of space. Suitcases are being moved around right at people heads and more than once I've been hit and seen other people be hit in the head by a suitcase. Getting luggage in place used to be a simple and minor issue, now it occupies much of the time, energy, and attention of the cabin crew as well as the gate crew. I realize this is making money for Delta but the cost is being paid by people being hit in the head with luggage and the crew's unavailability to deal with other issues."
Výhody: "Clean plane, quick turnaround"
Výhody: "Complimentary beverages."
Nevýhody: "Chicken and pasta for dinner"
Výhody: "The take off and landing were very smooth and the crew was nice."
Nevýhody: "Crying baby aboard"
Nevýhody: "A 7+ hour delay!"
Výhody: "Not too bad once we got on the plane"
Nevýhody: "They make up this lame excuse about a slight delay on the plane arriving and having no flight attendants to get on the plane on time. This delayed our flight by two hours. They need to staff their flights !"
Výhody: "No lines at the baggage drop off. No lines at TSA. Efficient and organized boarding. Seat area was clean. No delay, friendly energetic flight attendants."
Nevýhody: "Lots of turbulence on the last 20 minutes of the flight. Captain had warned us. Nothing they can control though."
Výhody: "Very nice and courteous crew."
Nevýhody: "Lady at the gate was a bit standoff Ish and the delays were an annoyance."
Výhody: "Seats. Service. Timing"
Výhody: "Cody was such a great flight attendant. We weren’t seated with our kids and he helped us switch seats. He was so help and just sincerely nice. Really great person to represent your brand."
Výhody: "Friendly, efficient"
Nevýhody: "All went well"
Výhody: "Good friendly staff. Delta Studios is neat."
Nevýhody: "Small plane , last minute seat change, half hour delay"
Výhody: "They gave me extra pretzels and 2 cans of soda"
Nevýhody: "The seats were awful.. Miniscule"
Výhody: "Very professional cabin crew"
Výhody: "I always love flying on Delta! The service is always excellent. The crew is always nice and attentive!"
Výhody: "Decent selection of in-flight entertainment. (The entertainment unit was sub-par to allow full enjoyment.)"
Nevýhody: "Older plane had undersized, non-responsive touch displays so passenger behind felt like a woodpecker. Also, retrofitted to provide in-seat power with metal box under seat in front of you makes it very uncomfortable for window passengers who don't have space to stow bag under seat in front of them or for their feet. (Uncomfortable on a long flight.)"
Výhody: "Layout of aircraft."
Nevýhody: "USB port barely accessible. Also, it didn't seem to work."
Výhody: "Cheking was easy. Service was excellent. Flight was on time and got to New York 20 mins before time"
Výhody: "It was on time"
Nevýhody: "This flight was cramped. Not enough stretching room. Hard seats"
Výhody: "Finally got upgraded!"
Nevýhody: "Flight was delayed"
Výhody: "Service from the crew."
Nevýhody: "Quality and comfort of seats. Quality of food. The TV screen was from the 80s."
Výhody: "Delta graciously rebooked us on a different flight."
Nevýhody: "Late delayed notification after we reached airport and kept delaying for several hours"
Výhody: "We were traveling with a 4 month old lap infant, and the crew went out of their way to warm bottles and be friendly in general. The plane was clean and comfortable, and on this leg of our trip the entertainment system actually worked!"
Nevýhody: "The only bad things were those that were totally out of Delta's control: weather delays and absolutely nasty and rude TSA agents who seemed to understand neither the concept of their Pre-Check system (no dedicated lines and no priority) nor the fun of traveling with an infant."
Výhody: "I am not one who enjoys flying. I don't think there ever will be a time that I enjoy flying. However, the pilot, stewards, and all other workers on delta were very nice."
Nevýhody: "I don't like flying so there really wasn't anything I liked."
Výhody: "Exit row seat with no seat in front. Was able to stretch legs."
Nevýhody: "First day our flight got canceled 1 hour before leaving the airport. No good explanation given. Planes were landing and departing from Columbus just our flight got cancelled which made no sense. Over the phone no one was really helpful. Very bad experience with Delta"
Výhody: "Efficient boarding and unloading. Friendly staff. Good movies/tv shows."
Nevýhody: "There was a storm so we flew in circles for over an hour. I didn't see headphones for the tvs (mine are bluetooth so they didn't work)."
Výhody: "Pretty much nothing"
Nevýhody: "Delta. They just hate their passengers"
Výhody: "They had good entertainment for free. There were movies, tv shows, and games."
Nevýhody: "The plane was delayed for 5 hours and the ride was longer than expected."
Nevýhody: "My bag was damaged when I arrived at Orlando."
Nevýhody: "Food and entertainment as always."
Výhody: "I got home. That's the highlight. We didn't have any incidents."
Nevýhody: "Took off late because the bus to transport flight attendants were late. Backed up once into New York. Had to circle several times. Once landed we waited in a queue behind 10 aircraft."
Výhody: "Crew was nice"
Nevýhody: "Always a delay with Delta"
Výhody: "Comfortable seats and great flight attendants."
Nevýhody: "The boarding. Having to wait for people to place their carry ons."
Výhody: "Great service, a lot of food, good entertainment"
Nevýhody: "I don't understand why people take babies on red eyes. It makes the flight so unpleasant. I wish airlines would discourage this."
Nevýhody: "The seat was very uncomfortable in delta comfort zone."
Nevýhody: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."
Nevýhody: "Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again"
Nevýhody: "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"
Výhody: "Usual faultless KLM experience"
Výhody: "Good amount of space on the plane, lots of movies to watch, good food and drink."
Výhody: "Crew helpful. Food good."
Nevýhody: "Better range of movies please"
Nevýhody: "Not being 1 hour late"
Výhody: "Great crew, comfortable seating with enough leg room."
Nevýhody: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
Výhody: "Cabin facilities"
Nevýhody: "They didn’t bring one of my bags"
Nevýhody: "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."
Výhody: "Crew was fantastic."
Nevýhody: "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."
Výhody: "quick/efficient boarding - good staff - good food - easy flight !"
Nevýhody: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Nevýhody: "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."
Výhody: "I love the food"
Výhody: "My seat at the window was great and the staff really friendly and courteous!"
Výhody: "The flight arrived a few minutes early."
Nevýhody: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."
Výhody: "Crew was in a festive mood, the meal was unexpectedly delicious"
Nevýhody: "Seats ok, but could be more comfy"
Výhody: "Flight duration"
Nevýhody: "Very stingy with the drinks Cramped seats"
Výhody: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Nevýhody: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
Nevýhody: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Výhody: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Výhody: "The flight was perfect! Great food,movies and I even got to sleep !"
Nevýhody: "All was well!"
Výhody: "Good flight, very attentive crew."
Nevýhody: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Výhody: "The leg room, was surprisingly roomy"
Nevýhody: "The food and that there was no entertainment."
Výhody: "Friendly in-flight personell"
Nevýhody: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Výhody: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Nevýhody: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
Výhody: "Left ontime and service was excellent."
Nevýhody: "We did not get two of baggage at the destination."
Výhody: "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
Nevýhody: "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."
Výhody: "Good Experience"
Nevýhody: "Nothing much"
Výhody: "Boarding was quick, Flight on time....just a regular service and plane"
Nevýhody: "Terminal 3 Manchester is not worth staying longer then necessary, loud music, crowded....old"
Výhody: "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
Nevýhody: "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"
Výhody: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Nevýhody: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
Výhody: "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."
Výhody: "Lovely staff, good food, great movies."
Výhody: "Decent seat size. Sorta slept the whole flight."
Výhody: "The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM"
Výhody: "Very friendly staff"
Výhody: "Consistently high standards"
Výhody: "The cabin crew were pretty good. That's about all that was good."
Nevýhody: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."
Výhody: "From downloading the KLM app to the final touchdown of my final flight, everything was an ease, checking in, the option to change my seat, the service received was great."
Nevýhody: "The ability to state a seat or meal preference within the app would be good but otherwise all was good."
Výhody: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Nevýhody: "They didn’t let us board the plane. Allegedly the plane was changed and make us travel by train!! They offered us a compensation but we haven’t heard from them yet. Not good experience at all."
Výhody: "Catering is ok"
Nevýhody: "Seats comfort really old school"
Výhody: "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
Nevýhody: "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."
Výhody: "Good and plenty of food available."
Nevýhody: "No power to charge phones, laptops, etc and no WiFi available. For such a long trip (10 hours) below industry standard."
Výhody: "The crew was very nice and helpful."
Nevýhody: "The space is no longer a respectful space. Paid 32 Euros for my seat, there was not enough space, the man beside me kept jabbing me on the ribs."
Výhody: "We love the flight all the way"
Výhody: "The movies in the flight"
Nevýhody: "The temperature in the cabin was absurd. There were 3 people who fainted because it was an 8 hour flight, and the AC was not at an ideal temperature. I was sweating, and so was my mother. ABSURD"
Výhody: "All good, especiallly cabin crew who appear to actually enjoy their jobs and interacting with passenger (unlike some supposedly premium carriers)."
Nevýhody: "All good, especiallly cabin crew who appear to actually enjoy their jobs and interacting with passenger (unlike some supposedly premium carriers)."
Výhody: "Good food."
Nevýhody: "Entertainment TV did not work. Flight attendants were unable to fix it. Made for a long, boring 7.5 hour flight."
Výhody: "Crew were friendly and pilot did a great job"
Nevýhody: "No food and very limited beverage service. No entertainment,"
Nevýhody: "Finnair had the worst leg room I've ever had in 50 years of traveling. It was so TIGHT that my knees were pressing up agains the seat in front of me the whole 8 hours of flight, even though I am only 5'7"! I felt really sorry for those passengers who were taller. Finnair also lost my checked in bag and delivered it 36 hours later without providing any compensation. Coming back the flight was delayed due to mechanical reasons, which caused a number of passengers miss connecting flights. This is one of the things that can happen to any airline, but only Finnair failed to provide an agent to take care of the passengers who missed their flights. So, after a 2 hour delay and 7 hours of traveling in the air, the stranded passengers had to find an agent in JFK who would rebook their flights. One of the worst traveling experiences. Will never travel Finnair again!"
Výhody: "it was just okay. nothing spectacular."
Nevýhody: "my luggage was misplaced and I didnt have it for 3 days."
Výhody: "Clean and comfortable seating"
Nevýhody: "50 minutes delay. Food tasted funny like old leftovers."
Výhody: "Decent flight from SFO to HEL, friendly staff ..."
Nevýhody: "Ran out of food options from SFO to HEL. I was sitting towards the end of the plane ... and no more chicken so got stuck with the pork and mashed potatoes options. Need more coffee aboard the flight. ANA cleans the bathroom periodically, and wouldn't be bad to do the same on long flights. The arm rest between seats don't go all the way up, only half way. If the person in front of you is asleep during meal service, the FA (flight attendant) won't lift the seat and it may be a very uncomfortable meal experience. Other airlines will have the FA do it themselves. ...and you need to be careful about staying awake to get food (otherwise you can get forgotten)."
Nevýhody: "Lack of snacks"
Výhody: "I was very satisfied by the flights by Finnair - kind personnel, good food, on time flights."
Výhody: "Great customer service; food was good; excellent movie selection"
Nevýhody: "For some reason about half of the passengers had to have their boarding passes reissued so departure was delayed- thus arrival was delayed & some passengers missed connections- I had plenty of time so it wasn't an issue for me"
Nevýhody: "I missed the flight"
Nevýhody: "We had to buy 2 new tickets with Lufthansa in may because finnair cancelled the tickets we bought months ago : the difference of tickets pride was 780$ per tickets to totally we lost over 1,500$ This is not fair at all - they should not propose tickets at such prices and let us think for months our trip is fine because we have to buy last minute new tickets at very expensive prices"
Nevýhody: "Btw you have cancelled my flight!!!!!!!! And sent me just an email."
Nevýhody: "not enough foam in padding, cheap seat bottoms"
Nevýhody: "I don't live in Riga and had pick up scheduled in Rigas airport to take me home to Telsiai, Lithuania. Because flight was delayed and I had to fly to Talin and then to RigaI I arrived at 10pm plus took me another 30min to figure out what happened with my luggage. I am still in Riga waiting for the morning to schedule another ride home. Very long , inconvenient trip ;-("
Nevýhody: "I don't live in Riga and had pick up scheduled in Rigas airport to take me home to Telsiai, Lithuania. Because flight was delayed and I had to fly to Talin and then to RigaI I arrived at 10pm plus took me another 30min to figure out what happened with my luggage. I am still in Riga waiting for the morning to schedule another ride home. Very long , inconvenient trip ;-("
Výhody: "They gave us a warm cloth to wash our hands and face at the beginning of the flight. There was a bottle of water there too. We were constantly offered various drinks, especially water. The staff was extremely friendly and each of the flight attendants spoke about 4 languages."
Nevýhody: "The entertainment system wasn't the best I've seen as of late. It's not a big deal, but it would be nice if they updated it!"
Výhody: "Great crew and service"
Nevýhody: "Uncomfortable seats. Not only no space to get comfortable but the seats themselves are not comfortable. We had better constructed seats on the hopper from Edinburgh to London. It is unconscionable that long flights are so uncomfortable!"
Výhody: "I got to my destination, eventually."
Nevýhody: "Cutting corners and cheap. The personnel isn't helpful, they basically don't care about you, typical nordic behaviour. Flights were delayed. Upgrade to business was not worth. Hidden costs. Overall a bad experience."
Výhody: "There was like 5 movies to choose from and 2 shows, all the movies old and my screen kept on getting stuck"
Nevýhody: "business class was empty and not able to upgrade at an affordable price"
Nevýhody: "LATE DEPARTURE DUE TO PLANE HAD NOT ARRIVED ON TIME"
Výhody: "Blueberry juice. And best coffee I ever had on an airplane."
Nevýhody: "Can't think of anything."
Výhody: "Flight was cancelled at lasy minute. so, all other flights missed. Last minute notification. rebooked on Lufthansa, but wrote wrong codes - more delay."
Výhody: "Not much."
Nevýhody: "Entertainment system did not work. Special meal was terrible. No toiletry bag for such a long flight. Btw I paid extra for a bad seat."
Výhody: "A competitive price for tickets. Website easy to negotiate. Staff pleasant."
Nevýhody: "Having to pay about $35/person to reserve a seat. This was a hidden cost. Very little legroom. Staff did not come around enough with beverage service. Boarding was late and confusing."
Výhody: "We had a row to ourselves with a seat between us. The flight was smooth. Blueberry juice. Competitive pricing."
Nevýhody: "Having to pay to reserve seats."
Výhody: "They moved my boyfriend and I from the back two seats on the plane up to the front with four seats across the middle! This was amazing for the long flight and allowed us to be very comfortable throughout the flight. Great service as well with three food servings and constant trash pickup."
Nevýhody: "Woman in front talked endlessly"
Výhody: "Because of the delay taking off and refueling, they provisioned for an extra meal service. Choices were limited, but the food was decent. Crew was generally cordial and efficient. Even though there were only 13 empty seats, they made an effort to find us a place with an empty seat between us."
Nevýhody: "We were stopped and grilled by AA personnel as if we were potential terrorists, even though we had TSA Pre-check clearly listed on our boarding cards. flight was 1 hr delayed boarding. Since the plane was a 747 and there were stronger than average headwinds, we had to stop in Bangot to refuel. Net result: 2 3/4 hr late arrival."
Výhody: "Airplane was pretty spacious and clean and it had all the amenities of a newer plane"
Výhody: "Everything was good. Tv screen had issues booking for first half of flight"
Výhody: "AA fly to/from Charlotte and if you are lucky you'll get a local NC crew, southern drawl included. The A330's are nice, even without Prem Economy the seating space is decent on the former USAir metal."
Nevýhody: "The USB charge points do not work. Plus, the touch screens for the IFE require a lot of hard tapping on the screen, annoying for the people in the seat on which back the screen is placed."
Výhody: "Good flight, really good new A380 aircraft, smooth nearly all the way, usual small seating space as on All airlines"
Nevýhody: "Routine airline food."
Výhody: "Two hours late leaving Miami. Just made my CDG connection with 2 minutes to spare thanks to faster delivery of luggage at CDG"
Výhody: "Flghr was operated by American Airline Flight was surbooked and I was lucky enough to be upgraded in business class Crew members were great, service excellent MK"
Nevýhody: "For an international flight I have never seen such small seats, the entertainment was awful. My tv was in black and white. I didn't even want to try the food as looked bad."
Výhody: "Everything was top class!"
Výhody: "The flight crew were professional and friendly."
Nevýhody: "the seats are too small and cramped. I am quite small and I felt cramped. I feel on long flights there should be more leg room"
Nevýhody: "Very narrow aisle that made it very hard to navigate carrying my daughter's car seat"
Výhody: "I am not sure why when i bought my ticket on kayak just fly was the company I had to deal with. They are extortionist. They should be deleted from your website."
Nevýhody: "Tried to change my flight, line got disconnected, when I called back the fees went from 500 to 1100 - they couldn't justify why. I will never use kayak again if these kind of people is who I have to deal with coupled with awful customer service they hung up on me three times."
Výhody: "The boarding process was expedient and the food was ok and standard for these flights."
Nevýhody: "I travel at least 1 week a month either to Europe, South America or across the United States. The Airplaine was extremely old and looked like it was not refurbished at all since the 90's. Unlike basically every other airline (including airlines from the developing world) the plane did not have a personal entertainment system which is rather vexing considering the flight is so long. The decoration of the plane looked old and worn. The crew were more interested in getting the job done quickly than properly."
Nevýhody: "Terrible wait to depart. Altered my pick up plans in Barcelona and made me incur in extra expenses"
Nevýhody: "Sat on runway for almost three hours. Delayed connection."
Výhody: "The movie entertainment selection Food was okay"
Nevýhody: "Dirty bathrooms Flight was extremely shaky Seat was uncomfortable"
Výhody: "They were accommodating and helpful, despite being overbooked and busy."
Nevýhody: "We cannot think of one thing they could have done better. They were a very professional crew."
Výhody: "Crew was nice and boarding was on time"
Nevýhody: "entertainment on the A330 is so sluggish people think the screen is not working correctly pushing harder and harder on the screen making it uncomfortable for the people in front of them. Food is as usual: Not very healthy and always the same."
Nevýhody: "at least 10 people were waiting at the wrong gate when they finally announced the gate change. the gate was on the other side of the terminal and nothing was indicated on the information screens"
Výhody: "A Good Deal,but when.we arrived in Miami there was not any finner counter,when to BA anf6 then we found the flight"
Výhody: "The pasta was great"
Nevýhody: "Movies with english subtitles"
Výhody: "We got to our destination"
Nevýhody: "Everything. Possibly the worst airline in Europe."
Výhody: "Direct flight. That’s it."
Nevýhody: "Boarding - via a bus at LHR T3. Comfort - Cramped “ Club Europe” seat with minimal legroom - same as in economy. Food - disgraceful “tapas” dish of literally one scrap of ham, an equally small piece of cheese and half a scotch egg. Crew - disinterested to the point of surliness. Entertainment - none, this being BA short haul (others can manage it but not BA)"
Výhody: "I like how the staff treated me."
Nevýhody: "Unfortunately my seat was the middle one and it was really uncomfortable. But it was my fault that forgot to check-in :)"
Výhody: "Short flight, uncrowded Embraer plane, easy check in at City airport and easy arrival at Prague."
Nevýhody: "Late departure due to “late arrival of inbound aircraft” - which seems to be the norm."
Výhody: "Crew was polite and helped a lot."
Nevýhody: "Confusing information about the terminal in Miami. Terminal C does not exist."
Výhody: "Lots of room, drinks and snacks friendly crew"
Nevýhody: "Heathrow Airport is a nightmare"
Nevýhody: "Have to pay for everything even soda and snacks"
Výhody: "Customer service was great when I miss my conecting flight they helped me get a new one"
Nevýhody: "The plane was old, and also i ran from my gate to the conecting flight and i missed it. Honestly it was impossible to make it."
Výhody: "Food extremely ordinary-crew scarce when needed-stuff “sitting” around when they should be removed-standards of “American airlines” r way below others & should not be-BA whom I booked with should find another partner-Still waiting to be impressed by a NA airline"
Nevýhody: "Service, staff, food. Hoping the return flight will be a bit above the norm"
Nevýhody: "Delayed again. 3 flights in a row"
Nevýhody: "La pantalla se veía muy borrosa. Un sistema muy lento y obsoleto Necesitan actualizarlo"
Nevýhody: "The guy seated next to me was too big for his seat and he took up about 20% of my seat. Absolutely disgusting. My seat should have cost 20% less because I did not have access to my full space. Crew should be trained to not allow customers who cannot fit into a single seat to only have a ticket for one seat. The crew identifies bags that do not fit, they should do the same thing with people."
Výhody: "The crew was friendly and lovely, and all seemed to have a bit of humor to them."
Nevýhody: "They ran out of dinners, and I was not able to check in 24 hours prior to select my seat."
Výhody: "Meal was delicious"
Nevýhody: "Flight delayed by rain - normal. Very little communication. Old plane with antiquated technology. Flight was extremely warm."
Nevýhody: "No free food even though international flight. Plane delayed on Tarmac. Luggage was left in London and did not make it to Prague until next day."
Nevýhody: "Missed planned event"
Výhody: "The crew was outstanding."
Nevýhody: "I did nit get on time to the flight to Tel Aviv"
Výhody: "best vegan meal ever"
Nevýhody: "I missed my connection and was stuck for 12 hours. I was not warned that at nearly 70, I might need help to get to the gate on time. When I was late, the staff told me I should have asked for help.I had no way of knowing. I was told on another flight about the time limit. The lack of variety of entertainment and the quality of the equipment and the picture resolution made was a joke"
Nevýhody: "I tried used assistence and lost de conetion"
Výhody: "Service an excellence"
Nevýhody: "Everything was fantastic."
Nevýhody: "The plane was old with worn furniture, torn material on seats, and non functioning entertainment system"
Výhody: "Not much"
Nevýhody: "Boarding was late with no announcement. Entertainment was limited to none existent."
Výhody: "New plane"
Nevýhody: "THEY CHARGE FOR ALL DRINKS APART FROM WATER Tight leg room"
Nevýhody: "I ended up calling American Airlines and they changed my flight completely. I will never be using Kayak again as you made a stressful situation even more stressful. You don't care about your customers at all. If you did you would have a customer service here in America"
Výhody: "My flight was changed from Philadelphia to London"
Nevýhody: "Little leg space"
Nevýhody: "Old 747 minimum space in coach. Not a very clean plane."
Výhody: "Very good experience, will travel with you again."
Výhody: "Flight nice, crew pleasant."
Nevýhody: "Now have to pay for water and soda! How low can British Air go. Didn't think they were trying to become Ryan Air!"
Výhody: "Earlier arrival"
Nevýhody: "Not enough room tor luggage, I did not have any, but many people had too much, they were not able to put it in the available space. People should NOT be allowed to take soo much luggage into the cabin. In Prague it took more than 30 minutes to get our bags!!!!The WORST I EVER EXPERIENCED..."
Výhody: "Flying BA is like flying any other American provider. The service was good, the food was meager and mediocre. We flew the same route with SWISS Air a few months ago and the seats are a bit more comfy and the food, snacks and drink were more frequent and delicious."
Nevýhody: "Nothing not to like, just have had better for same economy ticket."
Výhody: "Very prompt and good communication from pilot"
Nevýhody: "Only food options had to be purchased. Not even coffee was offerrrd."
Výhody: "the crew and pilot were particularly nice and informative"
Nevýhody: "Really nothing"
Nevýhody: "There was a loose screw on the plane and they did not detect it until the flight was about to take off! We had a delay -- though not too long, this was preventable."
Výhody: "No crying babies."
Nevýhody: "Late, late, late. Then they informed me that they didn't know where my luggage was. What a crummy, long day."
Výhody: "Silent aircraft, good indoor climate"
Nevýhody: "Food was awful, boarding takes too long"
Nevýhody: "Departed one hour late from Miami"
Výhody: "The crew was nice and the food was alright. Good entertainment and comfy plane."
Výhody: "Nice and polite flight attendants"
Nevýhody: "Breakfast was very poor and bad."
Výhody: "I have no complaints"
Výhody: "The crew s oustanding. They were courteous, helpful, very professional and made the flying experience a pleasure for my family. With respect to the Miami ticket agents, there are 3 people I want to highlight for excellent service. Denise, who courteously accommodated our family and rescheduled our flight as needed, another young lady who checked us in. She was sensitive to our party of 5 and was extremely pleasant. The check in process was chaotic at best and she helped make it a pleasant experience. The person is Diane, the manager at the Miami airport. She helped bring order to a completely disorganized check in process and ended up personally escorting us through security toe sure that we made our flight on time. Diane is an excellent leader."
Nevýhody: "The check in process was completely disorganized, due to a cancelled flight from Miami to Heathrow the night before. And there were 3 scheduled flights already that people were checking in for as well. There had to have been at least 600+ people in line to check in, plus those from the night before. The Miami airport doesn't have kiosks for passengers to easily check in and bag drop, which doesn't make sense in such a large and busy international airport. That would have made a huge difference in this case. Also, we paid for our seats to select them prior to 24 hours and we ended up not sitting together."
Výhody: "The food and service was good. The seats in coach were uncomfortable and the entertainment was subar as there were only 8 or so movies no being recent release"
Nevýhody: "The lack of decent movies"
Výhody: "Easy flight. No problems encountered."
Nevýhody: "The plane was quite old so there were no individual TVs. For a long flight, this is a must."