Výhody: "Everything was comfortable."
Nevýhody: "I can't think of anything."
Výhody: "Crew was amazing. Good movie selection. Pretty comfortable."
Nevýhody: "Six hour delay. They gave us $20 Franc voucher for food but in the airport a latte is 7.50 so 20 did not even buy a bowl of soup."
Výhody: "Crew was great, food was great, timing was great! (Got to LAX about 45min prior to scheduled arrival), however seats are very narrow!! Good enough for a short (2-5 hour) flight but definitely not for a transatlantic one!"
Nevýhody: "Everything great but the seats..don’t expect too much of a leg room in the 777 Boeing...unless you get the exit row in economy or you book a business class!"
Výhody: "The seat was much better than other airlines' economy seats. Great food and lots of it. Excellent attendants. Zurich is the best planned airport for changing to next flight. I'm going to try to use Swiss as often as I can."
Nevýhody: "Free Wifi."
Výhody: "Crew was very nice and attentive"
Nevýhody: "Leg room on my first flight (longest leg of the trip) was not much and when the person in front of me leaned their chair back, my knees were touching the chair."
Výhody: "The seats were good for a short flight, which this was. No complaints."
Nevýhody: "1.5 hour delay departing put a slight damper on this flight but otherwise it was fine."
Výhody: "Crew was attentive to passenger needs in a quiet way: without fanfare, did all possible to make it a pleasant, comfortable trip. In fact, went out of their way to get me a wheelchair ride to next flight, which I dearly needed"
Nevýhody: "First flight was delayed due to circumstances outside of airline’s control. They managed to get us there and help me with wheelchair, etc to make flight. Great service and kindness"
Výhody: "Swiss quality, punctuality and reliability."
Nevýhody: "No negatives."
Výhody: "Nothing stood out"
Nevýhody: "Nothing Stood out"
Nevýhody: "Seat would not recline. Long fight cramped 27B"
Výhody: "Good seats for my wife and i: window and aisle seat"
Nevýhody: "Only glass of water free...coffee is 3.50"
Výhody: "Direct connection from San Diego to Zurich. Fresh, crispy and delicious bread on the flight!!"
Nevýhody: "The food and service was better than that of American airlines, but no comparison to food and service of any Asian airlines (including Singapore Airlines, Thai Airways, Japan Airlines, ANA, Korean Airlines). The Edelweiss brand is too much based on outdated stereotypes and Heidiland. Nobody in Switzerland walks around dressed and make-uped like the stewardesses of Edelweiss air."
Nevýhody: "That it wasn’t a flight to Denver"
Nevýhody: "Kayak sold me a “lite” ticket on Swiss, but never mentioned that it didn’t include baggage. Even though Swiss is Star Alliance they didng count my Star Alliance Gold status for free bags and didn’t offer an upgrade. Zurich was incredibly hot and the airport didn’t have air conditoning anywhere. The boarding was worse than Ryan Air. The plane was okd and super uncomfortable. staff was rude and not at all helpful. Swiss is definitely a budget air line!!!!"
Výhody: "Checkin was smooth, cabin crew and service was great. Absolutely no complaints."
Nevýhody: "Nothing. All was exceptionally good."
Výhody: "Since the flight from Palermo was 1hr. late. Swiss air took us privately to check our passports and directly into the plane. That was Excellent Or we would have missed our flight. We made it into the plane, too bad our luggage din`t."
Nevýhody: "Not enough room between seats for international flight."
Výhody: "Also poor this airline is overpriced"
Nevýhody: "Long disorganized boarding process Old airplane"
Výhody: "Great service & lots of room to sleep"
Nevýhody: "Roughest flight ever, many people got sick, too much turbulence to fly"
Výhody: "The flight ,food entertainment was very good. But I don't understand the SWISS airline logic. When I did the check in in Prague and got my boarding pass the told me that the system picked me to have the additional random checkup at Zurich airport. Its ok. If it’s done for security reason why to tell the people ahead of time that they will have additional checkup of bags and personal stuff. If you want to do it for security reason do it ( I want to be safe) but don’t do it for the check mark , it doesn’t make any sense and doesn’t protect us."
Nevýhody: "Seats and handling of luggage"
Výhody: "Crew was attentive and friendly"
Nevýhody: "Very disorganized boarding."
Nevýhody: "I could not obtain a refund."
Nevýhody: "Seats too small."
Výhody: "Got bumped to business class."
Nevýhody: "What's not to like about that?"
Výhody: "The flight attendants were extremely polite . Great service i love my accommodation in Business class . Very clean , punctual, comfortable, up dates by pilot frequently. Over all a hard work TEAM of Flight Attendants. Thank You to all of them."
Výhody: "Crew and people were fabulous!"
Nevýhody: "LONG lines at check in. Almost missed flight even being there 90 mins early."
Výhody: "Crew was great."
Nevýhody: "My wife is strictly Hindu vegetarian. We had entered her food choice at Swiss web site months before. She didn't get the food while going to Zurich and coming back to Boston. She remained hungry both ways. Although we were in business class while coming."
Výhody: "Over all I enjoyed flying with Swiss over the past 40 years. This was a first time my experience was not to my expectation."
Výhody: "Everything!! This airline is a huge breath of fresh (old?) air. It reminded me of how air travel used to be. No baggage charge - we only checked one bag. There was plenty of great food and drink - alcoholic drinks were free. We will definitely look to use SwissAir whenever possible."
Výhody: "Enjoyed the service."
Výhody: "We had two flights with Swiss and the first one left half an hour late, meaning we only had about 10 minutes to connect to the next one. Instead of sprinting through the airport, a man was waiting for us immediately outside the plane. He got our luggage right from the cargo, drove us to another man who stamped our passports, and then drove us to the plan just in time for takeoff. It was incredible service and everyone was super friendly. We so appreciated them making sure we caught our connecting flight!"
Výhody: "Crew was nice and I loved the TVs keeping us up to date on the flight and our connection. We were even early boarding."
Nevýhody: "Everything was good."
Výhody: "Registration and baggage check was fine, no line to wait im. The flight was moderately full. Good food and beverage service (although Lufthasa is a bit better)."
Nevýhody: "Zurich airport dining facilities are poor - no choice of warm food and pricey."
Výhody: "The food,crew and flight were flawless. Our flight scheduling had us connecting within a thirty minute period in zurich and we had to run to catch the flight. Probably would have missed the connection if our 26 year old son didn't run ahead. Too much drama and no one from swiss air to help. Suggest more time for transfer in the future or someone to guide passengers. We were nit the only ones. However, we did make it as did the others ( luggage too!)so kudos to swiss for waiting"
Výhody: "The flight attendants were very nice and the chocolates were nice. Food was mediocre and I'm not sure I'd take Swiss again."
Nevýhody: "Seat pitch was too small and the food didn't taste that great. I was lucky enough to get a whole row to myself but on the way back I did not and there is not a lot of room at all. And for an 11 hour flight it was really uncomfortable!"
Nevýhody: "Flight attendant spilled hot tea on me and he didn't help me out. The other flight atttendant assisted to my burns. I have 2ond degree burns on my arm from this incident."
Nevýhody: "Very uncomfortable seats, very hard. The cabin was cold and there was no possibility to adjust blowers. Old entertainment sets with poor variety of choices to watch."
Výhody: "Best flight in years. Attentive crew, very good food and wine, on time. Strongly recommended."
Výhody: "The attendants were cordial"
Výhody: "Plane was held for us for the late arrival of a previous flight. Extremely professional crew."
Nevýhody: "Entertainment system fairly dated."
Výhody: "boarded from rear of plane forwards, which made boarding go more smoothly. Very efficient and fast flight attendants. Food Ok: Vegetarian was one of two standard options. Included a few nice touches like warm crossants."
Nevýhody: "So little elbow room in center aisle that it was quite challenging to eat meals. Not enough lavatories, so they were in continual use, preventing any chance of rest. We were 3 aisles away in darkened cabin, but the flashes of light bright enough to read by and loud CLACKS of door latch when the door opened & closed kept us up the whole flight."
Výhody: "The food and staff were very good."
Nevýhody: "You should board the plane from the back so people aren't climbing over each other. Paying to pick a seat is a huge turnoff. Economy very cramped. Lufthansa was better on that."
Nevýhody: "They didn't let me on the flight because I'm disabled pure disciminati"
Nevýhody: "They didn't let me on the flight because I'm disabled pure discrimination"
Výhody: "Service-first class! The hosts did their best to keep me comfortable after my operation. My TV system did not work at all and there was no sound. This was not addressed. The directions were not clear on the control machine. It did not say to keep pressing start after each activity The flight was ice cold during the entire journey. I was told that if the pilot put on a little heat the others would complain."
Nevýhody: "Food was the worst I've had on a European flight. I ordered special food that had n0 preservatives because of my stomach ailment. I got Molly's special pre packed horrible food all through the flight filled with preservatives and prepackaged. I therefore didn't eat anything. They kept giving me kosher food on top of it . That was worse. I did not order kosher food! So on my entire flight, I ate nothing. The hostess finally found a left over but it was horrible as well. A tiny salad with plain head lettuce, not like the Lufthasa food. This continued into breakfast. Molly food was unhealthy and inedible. I ate one piece of packaged cheese for the entire journey."
Nevýhody: "The least amount of legroom ever. It should be illegal how close those seats were."
Výhody: "The flight was on time"
Nevýhody: "too crowded"
Výhody: "Seat comfortable and the seatbelts actually fit!"
Nevýhody: "Nothing relly"
Výhody: "Cree was great. The switch from one airplane to another was smooth. Snacks were great selection and enjoyed the WiFi"
Nevýhody: "Everything was great"
Výhody: "this is the airline"
Výhody: "Nothing three hours late I went to dc and then took the train"
Výhody: "Crew was really nice."
Nevýhody: "My first flight was delay because of that I lost my second flight."
Nevýhody: "We left Salt Lake City so late that I missed all my train connections and ruined my plans."
Výhody: "Standard boarding The plane was on time"
Nevýhody: "Better boarding process.Such as the one used by Southwest"
Výhody: "The flight was on time the crew and captain was very helpful. They got us on and off quickly and safe"
Výhody: "Almost 3 hours of delayed"
Výhody: "Crew was the best I have had in 2019 on Delta, the only good crew."
Nevýhody: "Everything at the Atlanta Airport. From the airport and staff itself to those working for Delta Airlines. It has been so bad, that I am thinking of flying with American Airlines again and avoiding the Atlanta Airport all together. Absolutely the worst airport in the country, Delta not much better"
Výhody: "Crew was very attentive"
Nevýhody: "Delta staff at the airport JFK"
Výhody: "Good entertainment options."
Nevýhody: "Only water and coffee available. Flight had been delayed over an hour."
Nevýhody: "I paid to be in row 1 first class, when I checked in I was in the first row, then as I boarded I was told my seat changed to the back row in first class for no reason at all. I choose the 1st row for a ready and I expect to sit there! 2 flights in a row that Delta moved my seat for no reason"
Výhody: "Entertaining crew"
Nevýhody: "On time arrival (we were late)."
Výhody: "I like flying Delta. Make you feel comfortable and at ease."
Výhody: "The crew was nice, the flight was so short, there was little interaction with them."
Nevýhody: "Boarding was a disaster, people didn’t have seats which caused a delay in boarding. It was a mess. The seats were uncomfortable and too small. I know it’s a short flight but it was just too tight in there. The flight was delayed and the communication was all over; the time was constantly changin"
Výhody: "Don't know yet, because I have not left Korea."
Nevýhody: "Not happy that DELTA changed my flight again and now I arrive (6) hours later in Philly. Longer layover in Detroit is not comforting! Hoping/praying that DELTA doesn't change more on this flight going home!"
Výhody: "nice crew"
Nevýhody: "terrible seat comfort, late departure due to airline’s booking problems"
Výhody: "clean plane, crew was very friendly."
Nevýhody: "no dessert in meal"
Výhody: "The crew was fantastic and very carrying when I wasn’t feeling well. They checked on me multiple times! The food was also really good for airline food!"
Nevýhody: "The security process in the Prague airport is so ridiculous. There are security agents who screen you in the baggage drop off line that makes the line take a very long time. Once you finally get your sticker from them it’s a quick trip through customs. Then the pain really begins with a security scan st each individual gate to enter a boarding area for the plane. Then I was pulled for extra security where a male agent touched my but with some sort of swab with no warning. He then claimed to not speak English (with zero accent when I asked him a question). It was a humiliating and very long process all run by delta!"
Nevýhody: "Security in PRG was little bit strong They ask my about my last job - 15 years ago if I did not fight with my Manager(I forgat his name)"
Výhody: "Flight was safe, smooth & fast."
Výhody: "Pilot was courteous, pleasant and kept us informed of flight status."
Nevýhody: "Seats have no leg room!!!"
Výhody: "It was too cold on the flight. I asked for a blanket and luckily the stewardess had one. However, before giving it to me, she told me it was the only one on the flight!"
Výhody: "Smooth , fast, comfortable"
Výhody: "Crew was awesome"
Nevýhody: "No TV unfortunately"
Výhody: "What I liked was getting to my house."
Nevýhody: "The air-conditioning was extremely cold; on the positive side, I was given a blanket. The plane did not have any kind of tv screen in which to watch films or programs. Space was unbelievably tight between seats and rows; I cannot imagine a horizontally or vertically big person having any level of comfort. In general, the service was quite poor, making me wonder how does Delta treat the flight attendants, for they seemed tired and careless. The above did not happen in any of my other flights: Atlanta-Guadalajara, Guadalajara-CDMX, CDMX-Atlanta."
Výhody: "Everything, smooth flight with an entertaining crew."
Výhody: "The exit row seats reclined."
Nevýhody: "USB charging didn't appear to work. No meal service. Very brief lay over. This is bad because a 6A flight from RNO to SLC with a <50m layover and then a SLC to PHL flight means that you do not get any food until 11P when landing in PHL."
Výhody: "Crew was great"
Nevýhody: "No entertainment on flight. No smoking in Minneapolis airport"
Výhody: "Everything went smoothly. The staff were friendly, the flight fast and calm."
Nevýhody: "Nothing that can be done, just tough being 6'5" in a connection plane."
Výhody: "Made it out of Detroit that same day! Friendly flight attendants!"
Nevýhody: "Flight was delayed. And then cancelled. We were booked into a later flight 8 hours later that was also delayed again due to weather but we did make it out of Detroit that night. Other people were not as lucky."
Výhody: "They have great and friend staff."
Nevýhody: "Delta treats any passenger that isn't a member of their skymiles or anyone that doesn't purchase a seat in advance like peasants. You don't get assigned a seat until YouTube up at the airport... That's fine, not really a big deal. But because you didn't select a seat, they don't let you print or view your boarding pass on your phone, forcing you to go to the checking desk. For someone that has TSA pre check and travels alot, all that extra time adds up and can sometimes cause you to miss your flight. Because there is on "fast line" when you check-in like there is at the security check point. I only have this problem with Delta, never American airlines..."
Nevýhody: "my flight from JFK to Cancun had entertainment (TV, movie screen, headphones, etc). This one did not. Was kinda disappointed."
Výhody: "Seats were comfortable"
Nevýhody: "If flight is full all the time get a bigger plane"
Nevýhody: "NO ENTERTAINMENT no snacks on the second flight after an hr 24 layover AND 52 minutes delay, seat near the bathroom which smelled horrible"
Nevýhody: "All "carry-ons" were taken at the jetway, which was fine. But, when we landed, as passengers were trying to get off of the plane, the attendants were putting all of the collected luggage at the entry to the jetway. It created congestion. Then, anyone who had luggage, had to lineup against the side of the jetway, awaiting their luggage, and increasing the congestion. First, it was inconvenient. Worse, if there was any kind of emergency, I believe it would have created a unsafe environment. Very Poor Design & Process ! ! !"
Výhody: "Entertainment, food having only two seats on our side of aisle."
Nevýhody: "Leg room"
Výhody: "Our plane had mechanical issue with a parking brake which they left us know about once we loaded the plane. Unfortunately it was going to take to long so they switched us to another plane."
Nevýhody: "Airlines in general need to enforce the carry on luggage rules. If it doesn't match the dimensions for the carry on specks then make the people Check it. Don't let it go. If I paid for a seat and I'm allowed two carry ons then there should be room for them. Don't ask people to check bags because of a full plane. The crew should have there own place to store their belongings, not where the passengers do and take their space. The life rafts need to be easy to get to but again should take up a spot a passenger has paid for their luggage to go. If that is the only space for these items then don't allow passengers to bring two items if in those seats or on the whole plane. It's really disappointing when your told you may have to check your bag because there's not enough room."
Výhody: "Great food and service. Great entertainment. Really comfortable flight overall."
Nevýhody: "Flight was delayed and it wasn't communicated very well."
Výhody: "The attendants"
Nevýhody: "The delay and no free wifi."
Výhody: "The crew wa very nice, food was very good for economy."
Nevýhody: "The screen for the entertainment center wasn't working properly on the right side, but it was no big problem."
Výhody: "Tail winds provided an early arrival. When my flight was rebooked due to a delay on my first booking I was upgraded to Permium booking and drinks were complementary on the flight from Atlanta to Philadelphia."
Výhody: "Super friendly and efficient crew. Tasty food, excellent, first rate service (business class)."
Nevýhody: "Business class seat was comfortable, though a bit too narrow; when seat was horizontal my arm was constantly falling in the aisle."
Výhody: "The crew was nice. The economy seating was sorta spacious, but then again, it was economy. I’m 6’2” and my knees didn’t hurt."
Nevýhody: "It’s standard European airline. Don’t expect Cathay, Singapore or Emirates."
Výhody: "Food was quite good, and they were great about continually offering beverages throughout the flight."
Výhody: "The crew was good , funy , atentifly and kind."
Nevýhody: "Was ok."
Výhody: "The flight attendants were quite personable and engaged."
Výhody: "Noting outstanding."
Nevýhody: "Seat comfort."
Výhody: "I was able to get good seats, front of the plane. 3rd row for all my flights. pretty decent leg room"
Nevýhody: "flight was delayed, 2nd Austtian flight delayed in the same day"
Nevýhody: "Menu was poor"
Výhody: "Good service overall, the ground crew was very helpful and friendly"
Výhody: "Nothing. See below."
Nevýhody: "Original flight cancelled so rebooked ojba floght five hours later - then with one hour to go until that second flight, that was cancelled as well. Totally unhelpful ground staff, who were oblivious to the fact that I had a work commitment the next day so couldn’t overnight in some random hotel at an airport to suit Austrian’s policies. Eventually routed via Lisbon which meant literally flying all night to arrive at 0600. Lufthansa and Austrian have some serious faults to correct."
Výhody: "Seat size was decent, not like us airlines, there’s actually space for you knees."
Nevýhody: "You sold wrong tickets to customers. I booked economy tickets but I got Econony lite ticket. Had to pay extra charges. You shouldn’t make money to sell lower class tickets as regular."
Výhody: "The crew was helpful with tips for Vienna"
Nevýhody: "lost connection"
Výhody: "Special kosher meal was good!!!"
Nevýhody: "Would like access to coffee more often. :) Internet/wireless did not work for entire flight. Aisles super small. Overall - great experience!"
Nevýhody: "As a gluten free person dinner delicious but after 5-6 next hours for breakfast I got few small slices of melon... like really?? This will not feed anyone! For next time I know that I have to bring my own food.. so bad! While servis time we ordered whisky with cola and after one hour we went to ask for one more cause we wanted and CA told us they dont serve anymore whisky only wine or beer. Besides this things when I came to plane my sit and table tray was dirty so we had to put blanket over... for the first time I write bad feedback but I have to cause it was terrible.."
Nevýhody: "Let some people pass first even though they arrived after us and we al had same tickets (or gave preference for no apparent reason), I did tell thecgate agent and he apologized"
Nevýhody: "KAYAK or Austrian cancelled my ticket. KAYAK officials didn’t show any readiness to do anything about a ticket that was purchased and paid for. KAYAK system is still sending me questions how was my trip! Ironically? Additionally, I had to book another ticket to get close to my destination, book a midnight Taxi to another country."
Nevýhody: "The fact that the luggage wasn’t included in the Austrian flight, nor anywhere was pointed out to that so I had to pay extra for it."
Výhody: "Vino in Plastic cups from 1L"
Nevýhody: "Could Food"
Výhody: "My flight to SJJ was rescheduled for the day later. However, Austrian ground services provided efficient service and support in finding suitable accommodation at the Vienna Airport."
Nevýhody: "Not enough room in the seat"
Výhody: "Plane was half empty, so we could sleep on three middle seats"
Nevýhody: "I would expect more (and better) food for 9 hour intercontinental flight"
Výhody: "Flt was great - service was great"
Nevýhody: "A319 is inherently a badly arranged seating layout. Was in Row 30, no recline, and 3 full grown men for a 3 1/2 hour flight. I wonder if squeezing in the extra 3 or 6 seats is a payout when looking at people's likelihood to fly again?"
Nevýhody: "Not having an opportunity to serve water because it was time to prepare for landing"
Výhody: "You guys have. Very professional crew !!"
Nevýhody: "The customer service In Europe wasn’t helping out at all"
Výhody: "After flight to Vienna was cancelled, we were put on a flight to Frankfurt instead."
Nevýhody: "Kayak sent me an email at 5:16am for an 8:15 am flight titled, "Austrian Airlines flight #704 from PRG on time". It was in fact cancelled. Unfortunately we missed the connection for the flight to Newark, which we were expressly told would be held for us... they shut the door 30 seconds before we arrived, with the plane still at the gate. Had to then go to the only counter in the terminal to see if we could get on standby. Finally got on a flight to JFK instead at 5:15pm."
Výhody: "Everything. Keep up the good work."
Výhody: "Everything was nice and smooth. It was on time and the crew they were very nice and very good entertainment."
Výhody: "Seats were comfortable Bathrooms clean"
Nevýhody: "Crew wasn't very helpful and didn't ensure my stroller was delivered at the aircraft exit Had trouble closing my suitcase into the overhead compartment and called for assistance, to which i got reprimanded for opening it in the first place Requested coffee because i couldn't get it myself, being with a sleeping toddler, to which i got a horrible answer: the flight attendant told me i had to get it myself in the kitchenette"
Výhody: "Despite airport issues, we took off quickly and all went well. No complaints"
Nevýhody: "No problems."
Nevýhody: "Nothing to dislike"
Výhody: "the stewardess gave me coffee even if she already passed by me (because I was sleeping) I appreciated that :)"
Výhody: "Unfortunately no good experience comes to my mind..... Only one! At boarding there was a Jewish girl, she was very nice and kind! I wish I could list here more positive!!!"
Nevýhody: "Unfortunately the food was poor quality. You should pay attention to people who eat kosher and have an option available. Eventho I have marked it on my ticket I need kosher food it wasn't available. It is upsetting. It would be a must at every company, regardless of the service to have name tags for the employees!!! Mostly the flight attendants were kind, but as soon as i asked for something it seemed like they don't want to help or work at all. I understand I have traveled on the economy class but shouldn't make a difference how you treat the travelers. The pillows were dirty!!!!! Not only one, because I have asked for more......most of them! It is disgusting! Something must have been wrong with the headphones because the volume was on max when i tried to watch the move but barely could hear anything. I have flew with Lufthansa most of the time and in the future will chose them. Very disappointing that sooo many little things are interrupting a vacation."
Výhody: "Whole process of checking in, security, and boarding was very easy."
Výhody: "Was on partner airline Austrian Air. Very good service."
Nevýhody: "At Vienna gate G31 it was difficult to hear announcements."
Nevýhody: "Poor service, will not fly again with this airline"
Výhody: "The flight attendants were beautiful"
Nevýhody: "I have the 'Economy Class' on the tickets. At check-in at the airport we wrote "economy light" on the boarding pass and want to pay for the first baggage. I check it on the original receipt I received by e-mail, there is ECONOMY CLASS and 1st baggage free of charge, another for a fee. So I do not understand and for two tickets I have paid 2 x 30 €."
Výhody: "that everything was in order - alles in ordnung, without much fuss. short flight, no time to get dissapointments, but I did not expect some anyway."
Výhody: "The Crew was perfekt The Wheelchaire Service was also perfekt Food tasted good"
Nevýhody: "The only trouble was 1:15 h delay ,but this depended on the weathersituation how I believe!"
Výhody: "Short flight and the crew was attentive and pleasant."
Nevýhody: "Loading of the bus to the terminal was slow only 1 bus was available."
Výhody: "Quick boarding and exit off the plane"
Nevýhody: "No little foot rest , no blanket in the winter"
Výhody: "Staff are pleasant and competent."
Nevýhody: "It was advertised as Austrian Airlines but when the details came through afterwards only then did it state that it was a United Airlines flight. So, I can't rate this flight because it had nothing to do with Austrian Airlines. You need to update your site so that it clearly states "Operated by..." when people are booking."
Výhody: "The flight was on time and the crew were very friendly."
Výhody: "Great plane good price for plane ticket."
Never took off on time. Always delays flying with Lufthansa. Seems like the planes are getting more and more uncomfortable as well. No room to even stretch out your legs. Pathetic. More likely will book next flight with someone else.
The food is horrible. Even in business class
Food was the most mediocre I have experienced on a transatlantic flight. Crew and staff were superb. Comfort was OK. For the first time ever, my luggage was misplaced between Lufthansa change of flight number and a replacement United flight.
Boarding in Munich is so did organized.
Výhody: "amazing and great customer service"
Výhody: "Wine. Good movies"
Nevýhody: "USB charging didn’t work. WiFi wouldn’t connect. Food was horrible. Cheap pasta. Flight attendants are just German, no warmth or connection, they just gave orders like we were employees. Will try to avoid Lufthansa in future if possible"
Nevýhody: "We had a three hour departure delay in Munich"
Výhody: "Crew was very good. Food was OK."
Nevýhody: "Individual space was tight made worse by some inconsiderate people who put their seats as far back as possible. This should be regulated."
Výhody: "Nothing in particular stands out about our flight. We've flown many airlines, Aeroflot, British Air, Delta, Iceland Air and KLM recently. Lufthansa was right in there with the middlet of the pack, with the exception of Iceland Air, which would be at the bottom, but they make no pretenses. The seats, even in the basic economy, which we had,reclined and were comfortable; good legroom. Food and drink offerings were standard. Amounts were small, but everything was the right temperature. Restrooms were clean and well equipped. Movie offerings, not many newer releases. Nothing like Sky news, so you couldn't check weather or current events. Crew was courteous and attentive,"
Nevýhody: "Boarding at Frankfort left much to be desired. First off, the equipment was not ready; we waited 45 min. to board after we got to the gate (early) and due to turbulence over the Atlantic, the pilots could not make up the time. We are senior citizens. We, along with about 25 others in our category, responded to the call for us to get in line to board, stand for 30 min. The gate personnel did not provide any information that boarding was NOT imminent at that point, so you had to stand up to keep your place. Finally, once the boarding for people needing assistance began, we got to choose between using 2 flights of stairs (a faster way to get into the plane) or an elevator to board the plane. (Hello! We have trouble with things like stairs; don't you know that?) The elevator accommodated one wheelchair and 2 or 3 people at a time. More waiting in the jetway to get down to the plane! The whole boarding process took 90 min. from the time we stood up to the time they closed the doors. Bad grades for the the cleaning crew making us wait so long, for the gate personnel for keeping us in the dark and the disorganized process boarding. Nobody cared about our discomfort, not what we would have expected from LH. Consequently, we've revised our opinion of Luthansa. Maybe next time we'll take BA."
Nevýhody: "Hour late departure and still only loaded 1/3 of the luggage. Communication about the luggage problem was poor"
Výhody: "The flight was only about 1 hour. Everything ran smoothly once we took off. The crew was very good, providing gate information for connecting passengers."
Nevýhody: "It would have been better if we had departed on time. I don't remember why there was a late departure but it made it difficult for some passengers to make their connecting flight. My husband and I hurried to the gate for our flight to Washington, DC but that flight left late, too."
Výhody: "All good"
Nevýhody: "Arrived late due to bad weather in Houston, about an hour late."
Výhody: "The crew was attentive"
Nevýhody: "We sat on the runway for an hour."
Nevýhody: "Food was not edible. Everything else was good."
Výhody: "The new Airbus was a very cool aircraft."
Nevýhody: "Boarding process is really disorganized."
Nevýhody: "Boarding process. Everyone boarding at once does not work well when it is a full flight"
Nevýhody: "flight attendant gave me a meat sandwich when i asked for the vegetarian option due to my vegetarian diet and i became sick because of this"
Výhody: "The service and the airplane"
Nevýhody: "Nothing at all"
Výhody: "Loved the flight. Definitely better than Swiss which is what we flew in."
Výhody: "Crew. Meal good too."
Nevýhody: "Bus rides to aircraft at Frankfurt"
Výhody: "Great service as always"
Výhody: "The crew was nice about everything. On being asked at the airport to at least change my seat on the second leg flight the personnel did it without a fuss."
Nevýhody: "Food could have been better, the breakfast/snack we got wasn't filling at all. The entertainment collection can be better specially Indian/Hindi movies"
Nevýhody: "Took off late."
Výhody: "Good service.good movies.Good food."
Výhody: "New plane, nice seats. Typical Lufthansa."
Nevýhody: "Strict weight limitations for carry on luggage. Go British Airways if you have large carryons. Lufthansa is militant about luggage weights."
Výhody: "Drinks and great stewardesses"
Nevýhody: "No phone charger."
Výhody: "Great food!"
Nevýhody: "No entertainment"
Výhody: "Lots of food for such a short flight."
Nevýhody: "I did not go because i canceled my flight and am still waiting for my refund since 23 May. I will probably never use Kayak again. Not happy... far from satisfied. ~AC"
Výhody: "Flight was uneventful, which is what you want!"
Nevýhody: "They change the gate for transfer last minute"
Výhody: "I liked it overall"
Nevýhody: "I absolutely hated and was very surprised at the completely illogical step of making people who have connection flights wait. Lufthansa was the one that scheduled two of my flights so close together, not letting people with connection flights to un-board first is completely counterproductive. Most other airlines let people with connecting flights unboard first."
Nevýhody: "Lufthansa cancelled my flight on November 23rd a few hours prior to departures because their pilots went on a strike. When I called and asked if they would rebook me the lady on the phone said that she could rebook for a trip that had two layovers from 2pm(Prague time) to 8:30pm(NYC time) for the 24th of November (thanksgiving). When I asked her if there was anything else she said that was the soonest flight she could find. When I checked my self I found and booked a flight for the 23rd. When I called back they refused to give me a refund."
Výhody: "I like the friendly crew. They give refreshments at no charge on a 40 minute flight and get it done in time."
Výhody: "Quick straight forward"
Nevýhody: "No entertainment at all"
Výhody: "The crew, food and entertainment were good."
Nevýhody: "I could not even cross my leg. The coach seats are ridiculous and because of that, I will not book on the airline again. Sorry, coach seats should be an option for everyone, not just someone the size of a 9 year old. I'm only 5'2" and 120 lbs."
Výhody: "Reliable service"
Výhody: "The flight was very good."
Výhody: "I liked everything about the flight. The flight crew was nice. They were considerate and cheerful."
Výhody: "Entertainet options were very good and very diverse."
Nevýhody: "For an international flight the plane was quite tight in terms if leg room and aisle space."
Nevýhody: "I wanted to check 2 bags, even though you only get one free checked bag for economy international. The desk agent at check-in wouldn't check my second bag and didn't know how much the fee even was for the second bag. She was not exactly pleasant, which might have been because it was 430 in the morning but still. I just ended up carrying on two pretty big bags. The crew ended up gate checking one for me in Frankfurt which was nice. But I would have paid not to carry that dumb thing around with me through the giant Frankfurt airport. Other than the one desk woman in Prague, everything else was good."
Výhody: "None respect for customers specially long flight"
Výhody: "Crew service was excellent. I would recommend Lufthansa to everybody."
Nevýhody: "Considering the length of flight we received o.k. refreshment."
Výhody: "Comfortable seats"
Nevýhody: "WiFi was not working. Flight was 2 hours delayed"
Nevýhody: "2 hour window for transfers"
Nevýhody: "Would have been excellent but it was 30mins late"
Výhody: "I liked the fact that Aer Lingus screwed up so badly that I got to fly United back to Chicago instead of Aer Lingus."
Nevýhody: "They could have gotten us to and from our destination on time. Ten hours late coming in and 24 hours late getting out. They could not have lost our luggage for 5 days. The logistics people haven't a clue. I feel sorry for the customer service people who have to work for this organization."
Nevýhody: "plane was so old, the seat was worn out and terribly uncomfortable sitting on it for 8 hours. It also had about a 2 inch gap of missing seat cushion. plane was very dirty. service was not friendly."
Výhody: "The crew was very attentive and the flight left on-time and arrived on-time too. No issues with the schedule or my bags."
Nevýhody: "The seats are really uncomfortable, they provide you a pillow and a blanket, but with the limited space you can't even use them, there is even less space than on domestic planes. For an overseas flight this is really bad. Also, you cannot sleep, very long time for dinner and announcements."
Nevýhody: "The arrival point in Dublin airport is like a ramshackle passageway. A good walk from Terminal 2(supposwd arrival point) A Swiz by Are lingus. Ruined all the good points."
Výhody: "Food considerably better than BOS- DUB route."
Výhody: "On time (actually early) arrival. Comfortable and easy, all smooth"
Nevýhody: "€2.50 for a can of pop."
Nevýhody: "Aer Lingus made us miss our flight and has us still waiting for a resolution after 22 hrs. This is the worst airline ever!"
Výhody: "I loved that they had blankets and pillows available, and the seats overall were comfortable. I also loved the in seat screens so we could watch movies. The select was a little limited compared to other airlines, but they still had some brand new releases. They also fed us two meals and a snack, and the crew was super nice."
Nevýhody: "The boarding process was a little confusing. It was done by row numbers but not very well announced, so I wasn’t actually sure when my row was supposed to board."
Výhody: "The plane was clean and comfortable, the crew was friendly"
Nevýhody: "Having to pay for coffee and soda is something I would expect from a budget airline and not a major carrier"
Výhody: "Basic flight to Dublin"
Nevýhody: "Not enough water"
Nevýhody: "While we arrived on time there was no air bridge ready.We had to wait for 15min to connect the air bridge. This was very frustrating and seems to be a common problem as it was also the same scenario on the out bound flight to London which then caused me to miss my transatlantic flight as Aerlingus delayed the flight leaving Dublin plus air bridge problem"
Výhody: "Food was delicious. Plenty of space to stow carry on baggage. Comfortable seats."
Nevýhody: "Nothing to add"
Výhody: "It landed early"
Nevýhody: "After dinner, seat belt sign was on for the rest of flight. They didn't want anyone to use the bathroom...for over 4 hours. There was really no turbulence. Basically it seemed to be a reason to not provide service and trap people in their seats. You also had to pay for alcohol. Worst international flight I ever had in terms of customer service"
Nevýhody: "My flight was cancelled approximately 36 hours before departure. Neither Aer Lingus not the booking agency Justfly.com informed me. I discovered this as I was about to leave for airport. Neither could help me to book a new flight. Justfly.com didn't see that the flight was cancelled because Aer Lingus did not inform them. I had to go to the airport and spend 8 hours in line at the ticket desk to get a new flight the next day, in addition to 2 hours spent on the phone. Had these companies done their jobs properly, I could have rescheduled my flight days earlier on the phone and not wasted an entire day of my vacation. When I asked Justfly.com for any form of compensation they refused. Will NEVER fly on this airline or book travel thru Justfly.com again."
Výhody: "Good food, that’s it!!"
Nevýhody: "Entertainment system is very very poor. There was no tissue paper in the business class toilets on the return flight. The Aer Lingus reos in Orlando were rude and unhelpful. Sat in business class and the seats are very annoying. They adjust using a sensor pad and the slightest touch off it,your seat starts shifting. I’ve had better experiences in economy class with other airlines. I just think it’s laughable that Aer Lingus class themselves as a 4* airline"
Nevýhody: "The booking left no time to make it to the next flight. Had to purchase a separate flight last minute."
Výhody: "Very comfortable Transfer in Dublin very easy Everyone very helpful"
Nevýhody: "Only water was free on inter EU FLIGHT and AL made it,inconvenient"
Výhody: "Was part of my international flight"
Nevýhody: "Was part of my international flight"
Výhody: "Flight left a little late and arrived early."
Nevýhody: "There was no food and there was no entertainment."
Výhody: "Boarding Gate crew were good."
Nevýhody: "Seat cushions are worn out. Need new foam. Hostesses spent more time talking to each other during food and beverage service than to the passenger."
Výhody: "Excellent service and courteous staff"
Nevýhody: "I didn't like they charge for all drinks including water on a 2hour flight"
Výhody: "The staff was very courteous and nice. The dinner and breakfast were good quality. Highly recommend Aer Lingus"
Nevýhody: "We had a crying baby behind us and the parents didn't do anything to alleviate the situation"
Výhody: "Seating location was as expected and service was great. We enjoyed the overall flight experience."
Nevýhody: "Check-in at Milan was quite slow and confusing. Would recommend opening earlier or having additional staff. Once you make it through the check-in process, you are stuck in an area of the airport with very little amenities."
Nevýhody: "Delayed over 3 hours due to a mechanical problem"
Výhody: "Munich Airport is very easy to get around, very nice duty free shops with nice clerks. Check in at Aer Lingus was OK, we waited about 1 hour."
Nevýhody: "We were randomly seated in the emergency row #1. Awful uncomfortable place to sit without leg room, especially for someone with long legs, like myself! When I asked if we could be moved, answer was a quick "no"."
Výhody: "Why are they flight atendants. So nasty"
Výhody: "Flight crew pleasant and efficient considering it was almost a full flight. We departed Hartford 30 minutes late, but arrived only 10 minutes late."
Nevýhody: "My seat had a broken fold down tray which meant that food and drinks would slide off unless I held it up by my knee."
Výhody: "Entertaining TV options"
Nevýhody: "Did not have enough GF food options. So I went without a meal."
Výhody: "Good attention to detail without being in your face... very prompt"
Nevýhody: "We arrived at Dublin airport two hours before our flight--as instructed--and had to enter an enormous line. Finally, we were instructed to leave the line after almost an hour and a half and were then informed that our tickets had been sold to someone else (we were bumped!). Aer Lingus tried to "normalize" this by explaining that they always "overbook" by 10%. How irresponsible! Instead of arriving in Paris at 4:30 PM (a direct flight) we had to take a flight to London and then to Paris and arrived at 11 PM exhausted (the bus service to Paris had closed down and we had to take a taxi). We will never fly Aer Lingus again. Aer Lingus created the long line to create this very situation!"
Výhody: "Staff was very attentive and very friendly. The sour cream and chives pretzels were delicious and the ladies gave me a few more when I asked for them. pretty decent leg room."
Nevýhody: "When boarding a flight it would be a good idea to board the plane in smaller sections instead of business class first and then all economy regardless of row. This would prevent 400+ people gathering around the gate crowding a busy walkway. Poor selection for movies and tv. One of our seats had no audio and the seat control center was inoperative so we couldn't even turn the reading light on. The audio quality and headphones were terrible on the seats that did work. Ok The seats were less comfortable than our British Airways flights on the way out. No alcoholic drinks were provided either like they were on the British Airways flight. We paid for a British Airways flight and were placed on a discount airline."
Výhody: "More comfortable, on time."
Nevýhody: "Food was edible and crew accommodating for extra water"
Výhody: "Short flight on time."
Nevýhody: "Not even water to drink. Have to ride a bus, climb stairs to board plane."
Výhody: "What do you say about that loses you luggage both directions. It isn't reliable so that's it for me with aer Linus."
Výhody: "On time and easy ride"
Nevýhody: "Picking up a stroller is always a pain with Aer Lingus. When you gate check a stroller it should be returned at the gate when you deboard. Sometimes it's near the front of the gate and other times it's by oversized baggage claim which is really painful having to carry a little one through the airport. Plus, it takes a good 30-45 minutes for the stroller to appear if you're lucky. In Paris it took 70 minutes after we deboardes. Aer Lingus needs to follow other airlines by returning the stroller as you deboard."
Výhody: "The British Airways portion was exceptional! The Aer Lingus portion was not!"
Nevýhody: "On Departure for Dublin, waited in long line to check in at Aer Lingus only to learn it was co chaired by British Airways, so Aer Lingus would not service us at all. We had no way of knowing since it was sold by Aer Lingus and had an Aer Lingus flight number. Tried to check in on line, but was unable. Waited for Aer Lingus customer service on telephone customer service for more than one hour and finally just gave up. Aer Lingus has no Customer Service at all. Do not deal with Aer Lingus under any circumstances. British Airways met our needs!!"
Výhody: "crew was nice"
Nevýhody: "seats were very uncomfortable."
Výhody: "The crew was very helpful and after becoming ill after eating the meal, one of the flight attendants was extremely nice and checked in on me from time to time to give me water."
Nevýhody: "The special meal I received actually made me quite ill. I highly recommend bringing your own food on board or purchasing the snacks on the flight instead."
Výhody: "The stewards were very hospitable."
Nevýhody: "a gluten free meal option."
Výhody: "The flight crew was wonderful"
Nevýhody: "inability to get seats ahead of time - sat in rear of aircraft - cramped. I would have liked ability to pay for upgrading seats for more room. In-seat entertainment was glitchy much of the flight."
Nevýhody: "My flight was rescheduled without notifying me. I had to buy a new ticket and constantly get bashed from airline employee."
Výhody: "Good ticket price."
Nevýhody: "High priced sandwiches and beverages. Even coffee/tea is for additional charge."
Výhody: "Lunch was actually ok!! Decent recognizeable tasty chicken is what I chose. Crew was ok, not so friendly, looked stressed actually."
Nevýhody: "Flight was delayed- we left about 45 minutes late but landing in Toronto, it took about 2 hours. Luggage took forever. It took forever to disembark. Customs immigration was a walk through no lineup. Changing flights in Dublin was stressful too - having to line up for passport control when I only had 50 minutes for changing flights. Original flight was delayed, then it was a long walk from one end literally to the other end, then passport control!!!! Although flight was really cheap, I'm n sure I'll use them again. All the flights took forever to disembark, to take off. And the washrooms smelled!!!!"